Objective: To exhibit best practices in customer service as it relates to key management.

Transcription

1 KEY BOX CHALLENGE Objective: To exhibit best practices in customer service as it relates to key management. Competition: Each of the four members of the team will complete the key jumble testing their individual skills in key management. This competition is individually timed and the best competitor s time will be the team s final time. Team Separation: All teams will be in a holding tank out of view of the open podium. Teams will be escorted from the holding tank to the competition area to compete. Once a team is finished with their part of the competition, they must be escorted to a sight which is also away from upcoming teams and the competition sight. Any teams or team members relaying any information back to anyone that has not completed the competition will be disqualified from the event. To ensure competition integrity, all athletes are required to turn their cellphones into the head judging table or to their team coach/owner before the event kicks-off. Equipment Needed: 1. Podium with 100 Key Hooks and lock. You can use a key box if necessary sets of keys, keys should be of different vehicle makes. 3. NO VEHICLES are needed for this event Stopwatches for the Judges. Judges: 1. Three judges are needed for this event 2. 2 judges are needed with a stop watch judge at the podium to verify key and placement accuracy (this judge is also responsible for ensuring consistent podium set-up for athletes). 4. This event can be run while other events are taking place. Set-Up: 1. Podium will have all of the keys hung on specific hooks with logos facing the wall. The door of the podium must be closed and locked at the beginning of the event. 2. The judge will be holding the eight corresponding parking tickets and the podium key. The contestant will be placed 20 feet away from the key box. 3. After each contestant has completed the event, they need to be kept separate from their other team members as we do not want contestants sharing information to team members that have not attempted the event. 4. All teams who have not yet competed in this event will also need to be out of sight of this competition. Rules: 1. Each team member will turn cellphone into Head Judge or to Team Coach/Owner before the start of the event. 2. Each member of team will compete in the event; the lowest score out of four will be recorded as the team score for the qualifying round.

2 3. The start of the competition is marked by the judge handing the parking tickets and podium key (or card with the lock combination) to the contestant. At this point, the stopwatches are started and the contestant can proceed to the key box. 4. The contestant must match all of the keys hanging inside of the key box with their corresponding parking ticket and the keys and tickets must be hung matching the ticket number to the corresponding hook number inside of the key box. Contestants are NOT permitted to attach parking tickets to the key or key ring. This will only cause damage to the parking tickets and delay the event. Each team will have their own set of tickets to use for the event. If the ticket becomes damaged due to negligence, their team must work through that challenge. 5. The clock will be stopped once the contest crosses back over the original start line. 6. All times will be taken in Minutes, Seconds, & Milliseconds. 7. Each contestant will need to understand that there are older model keys that may be part of this competition. This will be important to remember for this event. Penalties. Penalties will be applied for the following infractions. Each improperly identified key and parking ticket will result in a 5 second penalty. If keys/numbered tickets are not hung on the corresponding numbered key hook, a 10 second penalty will be added for each error. If the contestant fails to close and look the key box, a 10 second penalty will be assessed. No equipment modification allowed. Any willful act or breach of Olympic Protocol integrity according to the rules and regulations or a direct violation of fair play will be reviewed by judges. The head judges will assess the violation and assign appropriate repercussion to the team including added time violations up to disqualification.

3 LUGGAGE LOAD Objective: To exhibit best practices in customer service as it relates to assisting with luggage. Competition: Each of the four members of the team transfer luggage to and from bell cart into vehicle trunk in the fastest time. All luggage & trunk space will be the same for each team. This competition is individually timed. Team Separation: All teams will be in a holding tank out of view of this competition. Teams will be escorted from the holding tank to the competition area to compete. Once a team is finished with their part of the competition, they must be escorted to a sight which is also away from upcoming teams and the competition sight. Any teams or team members relaying any information back to anyone that has not completed the competition will be disqualified from the event. Equipment Needed: 1. One vehicle (same for each team) 2. 1 Set of keys(same for each team) 3. Key tags (numbers could be different) 4. 1 podium / key box 5. Seven luggage bags of various sizes (same for each team). 6. One bell cart. 7. Two stop watches. 8. Whistle. Judges: 1. Three judges are needed for this event. 2. Two judges will be responsible for timing the event. The better of the two times will be the contestant s final score. 3. One judge will signal the start of the event by blowing the whistle, and will monitor for any luggage touching the ground or trunk failure. Set-Up: 1. A start / finish line will be marked twenty feet away from the Luggage Load vehicle, directly in front of the Luggage Load car 2. All seven luggage items will be positioned on the bell cart, ten feet away from the start / finish line, and a exterior perimeter will be marked with cones/ and or chalk for the bell cart to be placed inside. The dimensions of the area should be 4 X The key box will be placed 10 feet away from the start / finish line, next to the Bell cart area, and a exterior perimeter will be marked with cones/ and or chalk for the key box to placed inside. The dimensions should be 4 X The vehicle trunk will be closed. 5. The keys to the vehicle will have a tag on the keys and will be placed in the key box on the correct number by the judges. 6. All team members not currently participating must stay behind the start / Finish line, until the current team member crosses over the start line with his/her body completely.

4 Rules: 1. Each Team Member is given 45 seconds to arrange the luggage on the cart as he/she prefers and they will be given the key / and or code, prior to the start of the competition. 2. The start of the timed competition is marked by one of the judges blowing a whistle. At that point, Team Member #1 may walk or run to the key box, remove the keys to the car and close the door. 3. Team member #1 will proceed to the bell cart holding area, grab the bell cart and push or pull it to the vehicle. Team member #1 will pop the trunk, and proceed to fit the luggage items into the trunk and close the trunk. 4. After the trunk is closed, the Team Member #1 must open the trunk and place the items back onto the luggage cart in any order, close the trunk, and return the cart to the 4 X 4 Bell cart holding box. 5. Team member #1 will then move to the key box, open the box with the key/ and or code, and place the keys inside of the box, on the correct hook in accordance to the number on the key tag, and lock the door. 6. Team member #1 will run back to the start / finish line, and their time will be recorded once they cross over the line. 7. Team Member s #2, #3, and #4 must complete their portion of the event as outlined above. 8. Each individual competing will be timed separately, from their teammates. Both stop watch times are recorded and the best time is taken between the two scores which will count as a final score. All times will be taken in Minutes, Seconds, & milliseconds. In the case that one timekeeper has a stop watch failure; the other time will be recorded as the final team score. 9. Each team s final score is then recorded. 10. Penalties. Penalties will be assessed for the following infractions: 10 second penalty will be assessed for each luggage item that touches the ground. 10 second penalty will be assessed for each time the trunk is not successfully closed. 10 second penalty will be assessed for hitting the vehicle with the bell cart. 10 second penalty will be assessed for any bell cart that is not placed back in the holding area and is touching or extending over the exterior perimeter lines 10 Second penalty will be assessed if the keys are not hung on the hook that is associated with the ticket 10 Second penalty will be assessed for any and each bag that is carried on the body, person, or limb of the competitor during the transport of the bell cart to the car, and back to the holding area 20 second penalty will be assessed for excessive force in closing of the trunk. A team disqualification will be assessed for any violation of game ethics, interference of the game at hand, including but not limited to, throwing keys to team members, unlocking of the vehicle or trunk, closing the trunk so hard to leave hand prints, or distracting judges. Any willful act or breach of Olympic Protocol integrity according to the rules and regulations or a direct violation of fair play will be reviewed by judges. The head judges will assess the violation and assign appropriate repercussion to the team including added time violations up to disqualification.

5 PRECISION PARKING Objective: To exhibit best practices in customer service as it relates to safely maneuvering a vehicle forward and backwards abiding by the speed limit and aware of course obstacles. Competition: Each of the four members of the team will drive through the slalom course aiming for the safest and fastest time. The course design will be the same for each team. This competition is individually timed. Team Separation: There is no need for team separation during this event. Equipment: 1. One Vehicle 2. Twelve cones. 3. Measuring Tool of at least 25 feet. 4. Whistle. 5. Two Stop Watches 6. Two Flags 7. Speed Gun 8. 2 Way Radio (if available) to be used in accordance with the speed gun Judges 1. 6 Judges total Two judges with stopwatches at start/finish line for recording time and watching cones for contact at start/finish parking spot. Two judges spaced out along course to watch for driver touching cones and speed. One judge will operate the speed gun from this course point. Two judges at midpoint parking spot to watch cones for contact. One judge will also have a flag to alert valet that they are fully into the spot. Set-Up 1. Ten cones are placed in the center aisle, 25 feet apart. 2. Vehicle is placed perpendicular to the first cone, requiring valet to make 90 degree turn to approach first cone, in the start/finish parking spot. The vehicle will be provided and will be the same for each team. 3. Vehicle shall be locked to start the event 4. The Team may have 2 minutes at the vehicle to adjust seat and mirror position. This can only be done once before first team member. 5. A start finish line shall be marked on the ground 15 feet from vehicle. 6. At midpoint stall a line will be marked on the ground at entrance to parking stall. Line will indicate where the vehicle must pass to be fully into parking stall. 7. One cone is placed on the parking stripe, in the back, in the middle of the stripe for both the starting middle spot and the finishing spot (at beginning and end of course).

6 Rules: 1. Driver will be allowed 45 seconds to adjust seat and/or mirror prior to their run on the course. 2. Drivers may not exceed ten (10) miles per hour. Drivers exceeding this speed will receive a one-time red flag warning to slow down from either of the two Judges located in the aisles. Subsequent speeding leads to immediate disqualification for that team. 3. The starting point of the vehicle is perpendicular to first cone in start/finish spot 1 facing towards the cones. 4. The start of the competition is marked by one of the Judges blowing a whistle. At that point, the driver runs from start/finish line to the vehicle, unlocks vehicle either by remote or manually, start the vehicle, and proceeds forward with the vehicle weaving between each cone until negotiating through the last cone. All competitors must follow pre-determined course layout. 5. After passing last cone the valet is required to pull forward into midpoint parking stall. Valet must pull all the way into the stall and wait for judge to raise flag alerting the valet they are far enough. 6. Once the flag is raised the valet will need to reverse the car. 7. The driver must now reverse the vehicle weaving between each cone until negotiating through the last cone and returning the car back the original spot 8. The driver must then turn off the vehicle, lock the vehicle, exit the vehicle and cross the start/finish line 9. Once driver passes the start finish line the clock will stop and the judges will record both the times. Judge # 1 s time will be official unless malfunction and then judge #2 s time will be used. 10. The vehicle will remain exactly as it was parked by previous teammate and valet #2 will prepare to follow steps 1 thru After all valets are done the next team can then take the 2 minutes to reset the vehicle and adjust seat and mirrors. 12. Penalties. 60 second penalty for damage to the vehicle, curb, wall or any other part of the parking structure games are held at. 10 second penalty for each cone knocked down. Judges will replace knocked down cones when vehicle is safely out of way. 10 second penalty per mile over posted speed limit of 10 MPH 5 second penalty for each cone touched, judges will raise flag to signal a penalty and time keepers will record. 5 second penalty for failing to clear cones on either end of the course (entire vehicle must pass the line on the ground). Judges will note and alert timekeeper at end to record. Any deviation of course layout could result in disqualification. Any willful act or breach of Olympic Protocol integrity according to the rules and regulations or a direct violation of fair play will be reviewed by judges. The head judges will assess the violation and assign appropriate repercussion to the team including added time violations up to disqualification. Each team s final time is recorded by adding each valet individual time.