Bicycle Parking Management Plan Appendices

Transcription

1 Bicycle Parking Management Plan Appendices Proposal For Adoption October 2017

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3 LIST OF APPENDICES APPENDIX A BIKE PARKING FACILITY INVENTORY APPENDIX B KEYED LOCKER DATA COLLECTION APPENDIX C E-LOCKER DATA COLLECTION APPENDIX D BIKE RACK DATA COLLECTION APPENDIX E BIKE CAR INTERCEPT SURVEY APPENDIX F ONLINE SURVEY APPENDIX G FOCUS GROUPS APPENDIX H PEER AGENCY BICYCLE PARKING MANAGEMENT APPENDIX I BIKE PARKING CONFIGURATIONS APPENDIX J COST ESTIMATES FOR MANAGEMENT APPROACHES APPENDIX K BIKE PARKING ACTIVITIES AND RESPONSIBLITIES UNDER THE HYBRID MANAGEMENT APPROACH

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5 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix A: Bicycle Parking Inventory Station Racks spaces at station (approx.) Keyed Lockers (Caltrain owned /managed) Keyed Lockers (managed by other) Electronic Lockers Other Shared Facility San Francisco nd Street 27 0 Bayshore 18 8 S. SF San Bruno 8 24 Notes Valet bike station owned by Caltrain, managed by BikeHub Millbrae BikeLink e-lockers owned by BART Broadway* Burlingame San Mateo Hayward Park Hillsdale Belmont San Carlos Redwood City Atherton* 0 26 Menlo Park Palo Alto California Ave San Antonio Mountain View Sunnyvale Lawrence Santa Clara College Park 0 0 San Jose BikeLink e-lockers owned by City of San Mateo BikeLink e-lockers owned by City of San Mateo BikeLink e-lockers owned by City of San Mateo Shared access facility (unstaffed) owned and managed by Caltrain Shared access facility (unstaffed) owned by City of Palo Alto, managed by Bikestation Shared access facility (unstaffed) owned and managed by City of Mountain View 16 day-use / bring your own lock lockers owned by Sunnyvale. 4 BikeLink lockers owned by Caltrain Tamien BikeLink e-lockers owned by VTA Capitol keyed lockers managed by VTA Blossom Hill keyed lockers managed by VTA Morgan Hill keyed lockers managed by VTA San Martin 0 0 keyed lockers managed by VTA Gilroy keyed lockers managed by VTA Totals *weekend-only stations

6 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix B: Keyed Locker Occupancy Collection Methodology B.1 Summary The team conducted a keyed locker survey at three Caltrain stations daily for the course of a workweek from October 31, 2016 to November 4, Stations observed were: San Carlos, Mountain View, and San Francisco. In total, these stations have 330 keyed lockers, which is approximately one-third of the keyed lockers on the Caltrain system. These stations were selected for observation based on high levels of on board bicycle boardings, high numbers of keyed lockers, geographic and land use diversity, and surveyor availability. The team developed a methodology to determine if someone used the locker over the course of a week. Starting on the Sunday evening of the observation week, a small piece of tape was placed in a discrete location over the door. The observer would record if the tape was broken the next morning and if the tape was broken, it would be recorded with a new piece of tape placed on the locker for the next day. This process was repeated until Friday. If the tape was broken, it was counted as used for that day. B.2 Sample survey packet and methodology for Mountain View Station B.3 Data collection sheets for all sampled stations (completed) Note on data collection: o Surveyors indicated that there may have been tampering with the tape for a number of the lockers on Tuesday, Wednesday, and Thursday in Mountain View. There were whole blocks of lockers that had had the tape removed in a similar manner on some or all of those days, but no tape removed on Monday or Friday. o These tampered lockers are indicated in grey in the data collection sheets and were not counted as occupied on those days when the data was processed and analyzed. o San Francisco and San Carlos did not appear to have any of these issues.

7 Caltrain Bike Parking Management Study Survey of Keyed Locker Usage Background: As part of the Caltrain Bike Parking Management Study, a survey of keyed bike lockers is being conducted to determine how the lockers are being used. Keyed lockers offer a high security option for Caltrain passengers accessing stations with a bike. Keyed bike lockers are not available at every Caltrain station and people must sign up with Caltrain and pay a fee to obtain a key to the locker. Once someone is assigned a locker, a person can use the locker as much or as little as they like. The use of lockers can vary with an individual using the locker on a daily basis or once over several months. This survey will track the use of sampled of lockers over the duration of a week. EXAMPLE OF KEYED BIKE LOCKERS AT PALO ALTO STATION [LOCATION AND APPEARANCE MAY VARY BY STATION] Stations: The survey of keyed lockers will be conducted at the following stations. These are stations where Caltrain indicates all lockers have been mostly rented out and which have high usage as measured in total passengers and as measured in passengers who take their bicycles onboard. Station Total Lockers Installed San Carlos 36 Mountain View 116 San Francisco 180

8 Caltrain Bike Parking Management Study Survey of Keyed Locker Usage: October 31, November 4, 2016 Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used A Bottom A Bottom A Bottom A Bottom A Bottom A Top A Top A Top A Top A Top A Bottom A Bottom A Bottom A Bottom A Bottom A Top A Top A Top A Top A Top B Bottom San Francisco (4th and King) Page 1 of 14

9 Caltrain Bike Parking Management Study Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used B Bottom B Bottom B Bottom B Bottom B Top B Top B Top B Top B Top B Bottom B Bottom B Bottom B Bottom B Bottom B Top B Top B Top B Top B Top C Bottom C Bottom C Bottom C Bottom San Francisco (4th and King) Page 2 of 14

10 Caltrain Bike Parking Management Study Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used C Bottom C Top C Top C Top C Top C Top C Bottom C Bottom C Bottom C Bottom C Bottom C Top C Top C Top C Top C Top D Bottom D Bottom D Bottom D Bottom D Bottom D Top D Top San Francisco (4th and King) Page 3 of 14

11 Caltrain Bike Parking Management Study Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used D Top D Top D Top D Bottom D Bottom D Bottom D Bottom D Bottom D Top D Top D Top D Top D Top E Bottom E Bottom E Bottom E Bottom E Bottom E Top E Top E Top E Top E Top San Francisco (4th and King) Page 4 of 14

12 Caltrain Bike Parking Management Study Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used E Bottom E Bottom E Bottom E Bottom E Bottom E Top E Top E Top E Top E Top F Bottom F Bottom F Bottom F Bottom F Bottom F Top F Top F Top F Top F Top F Bottom F Bottom F Bottom San Francisco (4th and King) Page 5 of 14

13 Caltrain Bike Parking Management Study Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used F Bottom F Bottom F Top F Top F Top F Top F Top G Bottom G Bottom G Bottom G Bottom G Top G Top G Top G Top G Bottom G Bottom G Bottom G Bottom G Top G Top G Top G Top San Francisco (4th and King) Page 6 of 14

14 Caltrain Bike Parking Management Study Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used H Bottom H Bottom H Bottom H Bottom H Bottom H Top H Top H Top H Top H Top H Bottom H Bottom H Bottom H Bottom H Bottom H Top H Top H Top H Top H Top I Bottom I Bottom I Bottom San Francisco (4th and King) Page 7 of 14

15 Caltrain Bike Parking Management Study Data Collection Table San Francisco Group # Top/Bottom Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used I Bottom I Bottom I Bottom I Top I Top I Top I Top I Top I Top I Bottom I Bottom I Bottom I Bottom I Bottom I Bottom I Top I Top I Top I Top I Top I Top San Francisco (4th and King) Page 8 of 14

16 Caltrain Bike Parking Management Study Survey of Keyed Locker Usage: October 31, November 4, 2016 Data Collection Table San Carlos Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used San Carlos Station Page 9 of 14

17 Data Collection Table San Carlos Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used San Carlos Station Page 10 of 14

18 Caltrain Bike Parking Management Study Survey of Keyed Locker Usage: October 31, November 4, 2016 Data Collection Table Mountain View Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used Mountain View Station

19 Data Collection Table Mountain View Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used Mountain View Station

20 Data Collection Table Mountain View Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used Mountain View Station

21 Data Collection Table Mountain View Locker # Monday Tuesday Wednesday Thursday Friday Total Days Used Mountain View Station

22 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix C: BikeLink E-Locker Data A total of 56 BikeLink lockers are available at five Caltrain Stations: Millbrae (24), San Mateo (12), Hayward Park (4), Hillsdale (12), and Sunnyvale (4). Lockers at San Mateo, Hayward Park, and Hillsdale Stations are owned by the City of San Mateo. The lockers at Sunnyvale Station are owned by the City of Sunnyvale. Lockers at Millbrae Station are owned by BART. There are an additional ten lockers available at Tamien Station that are owned by VTA. VTA lockers are not under a service agreement with BikeLink, and therefore, data is unavailable for Tamien Station. In general, usage of BikeLink lockers near or at Caltrain stations is excellent and consistently increasing. A key metric used to evaluate the utilization of e-lockers is the number of unique cards used per space in any 12-month period. This metric is generally one (at best) for a reserved keyed locker; any number higher than two indicates use by multiple customers. The Bay Area average for BikeLink e-lockers is 12. The utilization of BikeLink lockers based on unique cards used per space varies for each station. Millbrae, San Mateo, and Hillsdale each have around 5-6 unique users per locker, about half the Bay Area average. Hayward Park sees the lowest number of unique users, while Sunnyvale sees the highest, just above the Bay Area average. Table C.1: BikeLink Rental Statistics (July 1, 2015-June 30, 2016) Station Number of Lockers Unique Cards per Space Avg. Annual Rentals per Card Avg. Rentals per Month Millbrae San Mateo Hayward Park Hillsdale Sunnyvale E-locker data shows the number of times in the last year that a unique user has parked their bike in a locker. One rental is counted every time an individual places a bike in a locker. The average user completed rentals in the last year, demonstrating that many BikeLink users are using the parking facilities on an occasional basis rather than every day. The data from the five Caltrain stations with electronic lockers shows that average e-locker occupancy is typically much higher than average keyed locker occupancy. E-locker data reveals that occupancy rates are generally between 50-75%, but depend on the station and time of year. Peak times (summer and fall weekdays) can see occupancy rates of %. Another key metric relevant to BikeLink facilities, is whether the available spaces regularly get filled up. The BikeLink lockers at the Millbrae, San Mateo, and Hillsdale Caltrain Stations see similar rates of usage. However, San Mateo shows some of the strongest usage figures, with its twelve lockers

23 completing approximately rentals per month in the last year. The lockers at San Mateo regularly reach 100% occupancy during the summer and fall months, meaning that all lockers are full at some point during the day. During the winter and spring months, occupancy is still high, with an average occupancy rate of 75%. The Sunnyvale Caltrain Station reports the highest number of unique cards per space, meaning that lockers are being utilized mostly by many occasional users. The Sunnyvale Caltrain Station has both reserved keyed lockers and e-lockers, which San Mateo, Hayward Park, and Hillsdale Caltrain Stations do not have. This may indicate that regular locker users at Sunnyvale primarily use keyed lockers, which offer a lower price point and greater convenience for those who use them multiple times a week. While Sunnyvale BikeLink lockers see approximately rentals per month, this is proportional to usage seen at Millbrae, San Mateo and Hillsdale Caltrain Stations, given that Sunnyvale only has four BikeLink lockers. The Hayward Park Caltrain Station is a significant outlier and its low BikeLink usage rates may be due to the station s location and limited peak train service. Hayward Park has the lowest use of BikeLink lockers, with only 1.5 unique cards used per space. Less than 6 rentals were made per month throughout The occupancy rate does not exceed 25%, with the majority of days reporting no use. In general, the e-lockers tend to serve many more unique users than keyed lockers. By their design, keyed lockers are only accessible to one user at a time, limiting their use to other potential customers when empty. With e-lockers available on demand to any user with a BikeLink card, they are able to serve an average of six times as many unique users. At Millbrae, for example, this means that 136 customers have been served by just 24 lockers, and at San Mateo 66 customers have been served by 12 lockers in the past year. The following charts demonstrate 1-year historical data from each BikeLink location, collected July 1, 2015 through June 30, Located at the top of each graph is data relevant to that facility. This data includes the following metrics: UI nodes Reporting - How many of the controllers (the computers inside the lockers) were on and working at some point during the selected time period. Market size - The number of people who have a BikeLink card and a home street addresses within a 5-mile radius of the location. Average rentals per card - The average number of times cards were used at the location during the specified time frame. This is a way to get a sense of how often people returned to use the lockers. For example, if there are a low number of unique cards (a proxy for the number of unique users), with a high average rentals per card number, that tells us that those few people utilize the station frequently. Location spaces - The total number of spaces currently at the location. Unique cards - How many different people are served by a location.

24 Unique cards per space - Divides the number of unique cards by the number of spaces, which helps us know how many different people each space served during the specified time frame. Any time this number is above 1 per space per year, the e-lockers are serving more people than a rented assigned locker would have. In the Bay Area, this average is around 11 unique cards per space per year. Rentals - A rental is counted when a user starts a rental. Rentals are a good proxy for number of trips taken to the lockers at the location by bike (and potentially trips not taken by car that otherwise would have been). Weekday Rentals - The number of rentals which were started on weekdays during the specified time frame. Weekend rentals- The number of rentals which were started on weekend days during the specified time frame. Total (rentals) - The total number of rentals (weekday+weekend) started during the specified time frame. Total revenue - The BikeLink card value deducted from cards for rentals at this location (not directly equivalent to $ USD) Total Parked hours - The total number of hours for all the rentals during the specified time frame

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30 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix D: Bicycle Rack Occupancy Data Collection Methodology Bicycle rack occupancy was measured at five Caltrain stations on three weekdays in November 2016 Tuesday, November 1st; Wednesday, November 2nd; and Friday, November 4th. Stations observed were: San Carlos, Redwood City, Palo Alto, Mountain View, and San Jose Diridon. In total, these stations have approximately 280 rack spaces. These stations were selected for observation based on high levels of on board bicycle boardings, high numbers of keyed lockers, geographic and land use diversity, and surveyor availability. Surveyors visited each set of bicycle racks and counted the number of bicycles or other items placed on the rack. Visibly abandoned or vandalized bikes were included in these counts. Surveyors also took photographs of each bicycle rack to provide evidence of use and compare change across observation days. Figure D.1: Redwood City Rack 2 11/1/2016 Figure D.2: Redwood City Rack 2 11/2/2016 Figure D.3: Redwood City Rack 2 11/4/2016

31 Table D.1: Bicycle Rack Survey Observed Bikes and Occupancy Rates Station Rack Capacity 11/1/2016 Bikes Observed 11/2/2016 Bikes Observed 11/4/2016 Bikes Observed San Francisco /1/2016 Occupancy Rate 11/2/2016 Occupancy Rate 11/4/2016 Occupancy Rate Average Occupancy Rate San Carlos % 30% 20% 23% Redwood City % 95% 70% 73% Palo Alto % 51% 52% 53% Mountain View % 81% 69% 83% San Jose % 50% 70% 57% Palo Alto Palo Alto Palo Alto Palo Alto Palo Alto Palo Alto Mountain View Mountain View Redwood City Redwood City San Carlos San Carlos San Carlos San Carlos Total % 54% 51% 53%

32 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix E: Intercept Survey E.1 Questionnaire E.2 Results

33 E.7 Are YOU a cyclist? We need YOUR help! Caltrain is trying to improve the experience of customers who use bikes to get to and from the train. The following questions are intended to help Caltrain understand how passengers with bikes use our system. #.1 1 How long have you been riding Caltrain? This is my first trip Less than 6 months 6 months to less than 1 year 1 year to less than 2 years 2 years to less than 4 years 4 years or more 2 The following questions are about the specific Caltrain trip you are currently taking. 3 Where did you start your trip today? At my home At my work or school At another location (social/recreational, shopping, medical appoint, airport) How did you get your bike to the station? I rode my bike to the station (and my ride took less than 5 minutes) I rode my bike to the station (and my ride took more than 5 minutes) My bike was already parked at the station and I brought it on board I transferred (with my bike) from another transit system or shuttle I was dropped off (with my bike) in a personal car, taxi, or shared ride service I drove (with my bike) and parked at or near a Caltrain station I walked my bike to the station Other How often do you ride Caltrain? Less than once a month 1-3 days/ month 1 day/ week 2 days/ week 3 days/ week 4 days/ week 5 days/ week 6-7 days/ week At which station did you get on this train? (this is your Origin station) At which station will you get off the train? (this is your Destination station) How do you plan to get your bike to your destination? I will ride my bike to my destination (and the ride will take less than 5 minutes) I will ride my bike to my destination (and the ride will take more than 5 minutes) I will leave my bike parked at the Caltrain station after getting off the train I will transfer (with my bike) to another transit system or shuttle I will be picked up (with my bike) in a personal car, taxi, or shared ride service I will drive (with my bike) I will walk my bike to my destination Other 7 What is your destination? I am going to my work or school I am going home At another location (social/recreational, shopping, medical appoint, airport) 8 Are you making a round trip today? Yes, I will make a round trip leaving from and returning to the same two stations Yes, I will make a return trip on Caltrain but I may use different stations No, I am only making a one-way trip on Caltrain 9 What were some of your reasons today for bringing a bike on board instead of parking it at a station? (check all statements that apply) I need a bike on both ends of my trip (I use a bike to ride both to and from Caltrain) I need to have my bike with me to run errands / make trips during the day I am not planning to return to the same station so I need my bike with me I didn t feel like my bike would be secure parked at a station (worried about theft) Bike parking is full at the stations that I used There isn t any bike parking at the stations I use I forgot something that I need to park my bike at a station (e.g. bicycle lock, BikeLink card) Bike parking facilities at the station required advanced sign-up, cost money or involved rules and regulations that made it too much of a hassle to use I am used to bringing my bike on board- I hadn t really thought about parking my bike at a station Other MORE QUESTIONS ON THE BACK

34 10 How would the following parking facilities or programs at the Caltrain stations you use influence your decision to bring a bike on board the train in the future? Might consider at my Origin Station Abundant, well designed bike racks located in high visibility areas Secure, on-demand bike lockers (electronic lockers or an enclosed parking facility) Secure, on-demand enclosed parking facility (bike room or cage) A reserved bike locker that is assigned specifically to you A staffed or valet bike parking facility A extensive bike share program Designated overnight bicycle facilities where I could securely park my bike overnight or even multiple days 11 What do you like about bringing your bicycle on board? (check all statements that apply) Bringing my bicycle on board minimizes my overall travel time I do not need to carry any extra locks, cards,keys, etc. during my trip I enjoy being a part of the bicycling community on the train Bringing my bicycle on board minimizes the chances of my bicycle getting stolen Bringing my bicycle on board minimizes my overall travel costs Might consider at my Destination Station Would not consider 12 What do you not like about bringing your bicycle on board? (check all statements that apply) The process of stacking my bicycle on crowded trains Crowding in the bicycle cars Inability to sometimes sit within sight-distance of my bicycle Having to carry my bicycle up and down steps The stress that I may be bumped or denied boarding if the bike car is full Other 13 What is your before tax household income? less than $34,999 $35,000-$49,999 $50,000-$74,999 $75,000-$99,999 $100,000-$149,999 $150,000-$199,999 $200,000 or more Don t know Decline to state 15 What is your race / ethnicity? (check all statements that apply) American Indian / Alaska Native Asian Black / African American Hispanic / Latino Native Hawaiian / Pacific Islander White / Caucasian Other Decline to state 16 What is your gender? Female Male 14 What is your age? Under and older Having my bike with me all day gives me greater flexibility Delcine to state Other Caltrain needs your help! Would you be willing to potentially participate in a focus group related to bicycle parking and facilities at Caltrain stations in the fall? If so, please provide your name and contact information below. This information will not be used for any purpose other than to seek potential attendees for one of three focus groups to take place during evening hours along the Caltrain corridor. Name: address:

35 Intercept Survey Responses Responses: All questions 1. How long have you been riding Caltrain? 4 years or more years to less than 4 years 69 1 year to less than 2 years 65 6 months to less than 1 year 29 Less than 6 months 54 This is my first trip

36 2. How often do you ride Caltrain? 6-7 days/week 11 5 days/week days/week 63 3 days/week 32 2 days/week 10 1 day/week days/month 11 Less than once a month

37 3a. Where did you start your trip today? At my work or school 2% At another location (social/recreation al, shopping, medical appointment, airport) 1% At my home 97% 3b. How did you get your bike to the station? Other I walked my bike to the station 0 2 I drove (with my bike) and parked at or near a Caltrain station I was dropped off (with my bike) in a personal car, taxi, or shared ride service I transferred (with my bike) from another transit system or shuttle My bike was already parked at the station and I brought it on board I rode my bike to the station (and my ride took more than 5 minutes) 215 I rode my bike to the station (and my ride took less than 5 minutes)

38 4. Which station did you get on the train? 4th & King San Jose Sunnyvale 22nd Street Mountain View Redwood City Palo Alto Burlingame Hillsdale San Mateo Tamien Santa Clara Menlo Park Lawrence Millbrae San Bruno San Antonio San Carlos Hayward Park Bayshore California Avenue

39 5. Which station will you get off the train? 4th & King Palo Alto San Jose Mountain View Menlo Park California Avenue Redwood City Lawrence Sunnyvale Millbrae Hillsdale San Antonio San Mateo San Carlos South San Francisco Hayward Park Santa Clara Belmont 22nd Street Tamien Mlilbrae Burlingame

40 6. How do you plan to get your bike to your destination? Other 0 I will walk my bike to my destination 2 I will drive (with my bike) I will be picked up (with my bike) in a personal car, taxi, or shared ride service I will tranfer (with my bike) to another transit system or shuttle I will leave my bike at the Caltrain station after getting off the train I will ride my bike to my final destination (and my ride will take more than 5 minutes) I will ride my bike to my destination (and the ride will take less than 5 minutes) What is your destination? I am going home 4% At another location (social/recreational, shopping, medical appointment, airport) I am going to my work or school 90%

41 8. Are you making a round trip today? Yes, I will make a return trip but I may use different stations 17% No, I am only making a one-way trip on Caltrain 4% Yes, I will be making a round trip leaving from and returning to the same two stations 79%

42 9. What were some of your reasons today for bringing a bike on board instead of parking it at a station? What were some of your reasons today for bringing a bike on board instead of parking it at a station? Other I am used to bringing my bike onboard - I hadn't really thought about parking my bike at a station Bike parking facilities at the station required advanced sign-up, cost money or involved rules and regulations that made it too I forgot something that I need to park my bike at a station (e.g. bike lock, BikeLink card) There isn't any bike parking at the station I use Bike parking was full at the stations that I used 17 I didn't feel like my bike would be secure parked at a station (worried about theft) I am not planning to return to the same station so I need my bike with me I need to have my bike with me to run errands/make trips during the day I need a bike at both ends of my trip (I use a bike to ride both to and from Caltrain)

43 10. How would the following parking facilities or programs at Caltrain stations you use influence your decision to bring a bike on board the train in the future? Designated "overnight" bicycle facilities where I could securely park my bicycle overnight or even multiple day An extensive bikeshare program A staffed or "valet" bike parking facility A "reserved" bike locker that is assigned specifically to you Secure, "on-demand" enclosed parking facility (bike room or cage) Secure, "on demand" bike lockers Abundant, well designed bike racks located in high visibility areas Would not consider Might consider at my Destination Station Might consider at my Origin Station 11. What do you like about bringing your bicycle on board? Other Having my bike with me all days gives me greater flexibility Bringing my bicycle on board minimizes my overall travel costs Bringing my bike on board minimizes the chances of my bicycle getting stolen I enjoy being a part of the bicycling community on the train I do not need to carry any extra locks, cards, keys, etc., during my trip Bringing my bike on board minimizes my overall travel time

44 12. What do you not like about bringing your bicycle on board? What do you not like about bringing your bicycle on board? Other The stress that I may be bumped or denied boarding if the bike car is full Having to carry my bicycle up and down stairs Inability to sometimes sit within sight-distance of my bicycle Crowding in the bicycle cars The process of"stacking" my bicycle on crowded trains What is your before tax household income? Decline to state Don't know $200,000 or more $150,000-$199,999 $100,000-$149,999 $75,000-$99,999 $50,000-$74,999 $35,000-$49,999 less than $34,

45 14. What is your age? 65 and older Under What is your race/ethnicity? 16. What is your gender? Gender 3% 27% 70% Female Male Decline to state

46 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix F: Online Survey Methodology F.1 Summary The online survey was opened on November 9, 2016, and was closed on November 28, The survey was administered through SurveyMonkey. The survey link was distributed through the following channels: to the Bike Parking Management Plan s Technical Advisory Committee and other groups Social Media (Twitter, Facebook, and Google Plus) News release Caltrain Website Visual message signs on the Caltrain platforms F.2 Online Survey Questions F.3 Online Survey Results

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75 Thank you for participating in this surveyl 54. One last thing Would you be willing to potentially participate in a focus group related to bicycle parking and facilities at Caltrain stations this fall? If so, please provide your name and address below. This information will not be used for any purpose other than to seek potential attendees at one of three focus groups to take place during evening hours along the Caltrain corridor. Name Emall Address

76 Appendix F.3: Online Survey Responses General Ridership Trends Q1) How often do you ride Caltrain? Most people who responded to the survey are regular Caltrain riders who ride five days per week. 1 day/week 1-3 days/month 2 days/week 3 days/week 4 days/week 5 days/week 6-7 days/week Less than once a month Rarely or never Rarely or never, but I use its bicycle parking facilities

77 Q2) What are the typical reasons why you ride Caltrain? Other To go between another location and another location (social/recreational, shopping, medical appointment, etc.) To go between work/school and work/school To go between work/school and another location (social/recreational, shopping, medical appointment, etc.) To go between home and another location (social/recreational, shopping, medical appointment, etc.) To go between home and work/school Q3) Most frequently used stations The survey respondents were asked to choose their most frequently used stations; they could select up to five options. San Francisco was the most used stations, with 738 people selecting San Francisco as one of their top five stations. Palo Alto was the second most used station, with 622 selections, and 331 people selected Mountain View as one of their top five stations.

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79 Getting to the Station Q4) How often do you ride a bike to or from a Caltrain Station? Most people rode their bike to and from the station every day. 1 day/week 1-3 days/month 2 days/week 3 days/week 4 days/week 5 days/week 6-7 days/week Less than once a month Rarely or never Q5) When you ride a bike to or from a Caltrain station, which of the following is most often true? Following the trends of previous surveys (the OD survey conducted in 2014, and the on-board survey conducted in mid-2016), most people (78%) who ride to the Caltrain station usually take their bikes on board with them. I bring my bike on board I park my bike at a station I use bike share Other (please specify)

80 Q6) If you typically bring your bike on board the train, how do you typically get to the station? Most people have a ride that takes longer than 5 minutes. Over 100 people responded that they drive to a Caltrain station with their bike. This represents a market for people who may want have a bike at the destination end of their trip, since they do not use it to get to the station. Ride my bike to the station, and my ride takes more than 5 minutes Drive my car (with my bike) and park at or near a Caltrain station Ride my bike to the station, and my ride takes less than 5 minutes Transfer (with my bike) from another transit system or shuttle Other (please specify) Get dropped off (with my bike) in a personal car, taxi, or shared ride service My bike is already parked at the station and I bring it on board Walk (with my bike) to the station

81 Parking at the Station It is important to have enough available bike parking at the Caltrain stations. Eighty-five people said that the availability or quality of bike parking is a factor in their decision to ride a bike to or from a Caltrain station (43 people said it did not affect their decision). Approximately half of the respondents said that they would consider parking their bike at a station if there were abundant, well designed bike racks located in high visibility areas around the station. Q7) How often do you park your bike at a Caltrain station? 1 day/week 1-3 days/month 2 days/week 3 days/week 4 days/week 5 days/week 6-7 days/week Less than once a month Rarely or never Q8) If you typically ride your bike to or from a Caltrain station and park your bike at a Caltrain station, how long does your ride take? 169 people said their ride takes more than 5 minutes, and 17 people had a ride that took less than 5 minutes. Q9) If you park your bike at a station, how do you get to your final destination? Walk Take a bus Transfer to another transit system Ride a personal bike parked at the other end of my trip Other (please specify) Carpool or use a rideshare service (like Lyft or Uber) Ride a bike from a bikeshare program

82 Q10) When you park your bike at a Caltrain station, what type of bike parking do you use most often? Bicycle racks Keyed reserved lockers Attended Bike Parking Facility at San Francisco Station at 4th & King Other (please specify) Bike Room (access-controlled) Palo Alto Station Electronic lockers (BikeLink) Bike Storage Shed at Mountain View Station Bike Storage Shed at Menlo Park Station

83 Bicycle racks Bike Room (accesscontrolled) Palo Alto Station Bike Storage Shed at Menlo Park Station Bike Storage Shed at Mountain View Station Electronic lockers (BikeLink) Keyed, reserved lockers After this question, people were asked what they do and don t like about each type of parking facilities. Responses are summarized below; for categories that had more than 7 responses, a word cloud was created. The word cloud represents just the most common words in the open ended responses and are not meant to be read as phrases. More commonly used words appear larger than less used words. What do you LIKE about No responses What do you DISLIKE about No responses Secure, inexpensive, No guarantee of availability, lockers are too small, lockers at or near capacity Security and availability Poor customer service, cumbersome payment method, security issues Easy to access; requires key Shared areas mean you must rely on everyone to ensure doors are closed, payment method is cumbersome. Seven respondents mentioned they liked the security of the room, others mentioned weather protection and design/layout of the shed No parking for fat tire bikes, key fob issues, disorganized, non-local ownership, bikes parked impeding others

84 Attended Bike Parking Facility at San Francisco Station at 4th & King Q13) Why do you choose not to bring your bike on board? The bike cars are too crowded The stress that I may be "bumped" or denied boarding if the bike car is full The bike loading process is complicated on board the train Other (please specify) I don't like carrying my bike up the steps Sometimes I can't sit within sightdistance of my bike I have no bike parking available at my destination

85 Q14) Why do you typically choose not to park your bike at a Caltrain Station? I need a bike on both ends of my trip (I use a bike to ride both to and from Caltrain) I don t feel like my bike would be secure parked at a station (worried about theft) I need to have my bike with me to run errands / make trips during the day Bike parking facilities at the station require advanced sign-up, cost money, or involve rules and regulations that make them too much of a hassle to use Secure bike parking (lockers, sheds, etc.) is generally full at the stations I use I am not planning to return to the same station, so I need my bike with me I am used to bringing my bike on board - I hadn t really thought about parking my bike at a station There isn t any bike parking at the stations I use Bike parking is generally full at the stations that I use Other (please specify) I sometimes forget something that I need to park my bike at a station (e.g. bicycle lock, BikeLink card)

86 Q15-16) Riding bike share to the station Bike share stations are available in San Francisco, with a smaller network of stations in Redwood City, Palo Alto, and Menlo Park. How often do you use a bike from a bike share program to get to or from a Caltrain station? How long is your ride to the station? 3 days/week 5 days/week My bike ride to the station takes less than 5 minutes 1 day/week 1-3 days/month 2 days/week Less than once a month My bike ride to the station takes more than 5 minutes 4 days/week What do you like about using a bike share program? Most people responded that they liked not having to worry about getting bumped, locking a personal bike, or in general, dealing with taking a bike on Caltrain. What do you not like about using a bike share program? The most common response was that the availability of bikes is unpredictable. Limited stations around the city, poor maintenance, and slow and clunky bikes were also mentioned by a few people.

87 Q19-24) Using a keyed locker Keyed lockers are available at all but six stations. Five people store their bike on the destination side of their trip (going to work or school), and 15 people ride their bikes from home and park them at a locker during the day. One person acquired their key from the Caltrain offices and 23 people filled out the form with an enclosed check. One person acquired their key from a friend. Ten people who answered the survey have experienced mechanical issues with their locker, and eleven have needed customer assistance with their keyed locker. How long have you been using a keyed locker? 2 years to less than 4 years 4 years or more 1 year to less than 2 years 6 months to less than 1 year Less than 6 months How often do you use the keyed locker? 3 days/week 4 days/week 5 days/week 6-7 days/week Less than once a month

88 Attitudes about bike parking Q26) Is the availability or quality of bike parking a factor? Among people who usually parked at the station, 85 said the availability or quality of bike parking was a factor, and 43 did not think it was a factor Bike Racks Q27) Woud you consider parking your bike at a Caltrain Station if there were abundant, well designed bike racks located in high visility locations? Yes No This question was asked of people who don t normally park their bike at a station. About half said they would consider parking at a station with better parking facilities Q27) What do you like about bike racks? Ease of access in both arrival and departure. It's usually quick to get in and out. There is always a space for me to lock up. These are my first choice for short term, temporary parking. I will have my mode of transportation home ready to go when I get off Caltrain. They are simple, efficient, and quick. Yes No Q28) What do you NOT like about bike racks? I am concerned that my bike will get stolen. Bike racks are very helpful although they are full most of the time. Some bikes are there all the time and seem to be abandoned. It would be nice if the authorities check on these bikes regularly and remove the unwanted ones. Most are still easy to steal from, and abandoned bikes linger for weeks, making it look like nobody monitors the racks. I only ever take my cheap bike, because it isn't very secure. Since I now use my more expensive bike for my longer daily commute, having a more secure option would be better. Too few spaces. Often overcrowded, then getting bike into a spot where it can be locked is really hard (physically) or impossible. Not the most secure storage solution.

89 On-Demand Bike Lockers Q30) Would you consider parking your bike at a Caltrain station if there were secure, "on-demand" bike lockers available on a first-come first-served basis? 252 Q31) What do you like about on-demand bike lockers? They protect your bike from weather and allow you to lock it more securely than a bike rack. Much higher security. Fewer stolen components. Provides security for bags and other cargo that you're carrying. Provides Yes protection from the rain, too. More efficient utilization than reserved lockers, which could often end up being empty. I'd have high confidence in leaving my bike in one. I don't have to commit to using it every day, for I do not ride my bike to work every day; just occasionally. No 787 Q31) What do you like NOT about on-demand bike lockers? I'm concerned there might not be any lockers available when I show up. There would need to be enough lockers for some to actually be available. First come first serve probably wouldn't work for me. I would need to plan to park my bike in advance. I want the ability to reserve or rent a space ahead of time, so as to insure there would be one open for me when I arrived. I couldn't rely on them for my daily commute because they might be full. I also worry about security; A good friend of mine lost her bike when one of these turned out to be easily pried open by a thief.

90 On-Demand Enclosed Bicycle Parking Facilities Q33) Would you consider parking your bike at a Caltrain station if there were a secure, "on-demand" enclosed parking facility (without an attendant) available on a first-come, first-served basis (such as a bike room or cage) at the station? 344 Q34) What do you like about "on-demand" enclosed parking facilities? More bikes in the same footprint. I like that they are secure, weather protected, and create a greater feeling of safety. More capacity, fair degree of security, relatively easy and cheap. Yes No They are more secure than out in the open but flexible for use when needed. Also, more likely to have availability/space. These facilities acknowledge the demand for more bike parking while offering security. They allow for more people to use them and don't look imposing. This maximizes space utilization and should increase security, perhaps with on-site camera surveillance. Q35) What do you NOT like about "on-demand" enclosed parking facilities? On-demand, still an issue here. If enough capacity is not present to guarantee a spot I wouldn't be able to plan on using it A prepaid advance membership card is a no-go for me, need an easy way to just tap Clipper Card and go on demand. I probably would not use an unattended one unless there were video surveillance or video recording. Theft is still easy in these without an attendant. I don't know how you actually make it secure. It only takes one person with access to fall for the temptation of taking equipment from someone else's bike and users start to lose confidence. At off-peak hours, there might be enough privacy for bike theft to occur. There will probably be lines and crowding to get in and out. It'll take time. 681

91 Reserved Bike Lockers Q36) Would you consider parking your bike at a Caltrain station if there were a "reserved" bike locker that was assigned specifically to you? Q37) What do you like about reserved bike lockers? I love my bike locker I've never had a lost a bike in the past 30 years of using one! Yes No I ride my bike every day so I know I always have a secure place to park it. Also keeps my bike out of the weather and out of view. I love my reserved bike locker that I have. Bike is easy to access, it's very safe and I can leave the bike there safely if I have reason not to ride my bike for a week or more. I love them. They are secure, protected against weather conditions. I sometimes have to leave my bike overnight and I know that's no problem at all. This is the absolute best way of parking my bike. I know I will definitely have a spot to park my bike and I can leave my lights, helmet, cycling glasses and cycling gloves on the bike when I park it due to the fully enclosed nature of the spot. My bike is protected from the wind and rain. Potential thieves can't even see if there's a bike in my locker. I use this form of bike parking every day and it is simply perfect! It is secure and I know it will be available for me when I need it. Q38) What do you not like about reserved bike lockers? The reservation process is difficult. I have called in the past with no call-back from Caltrain. Tried before and it was a hassle to get one of these lockers. People get them and never let them go. I have no idea how people would ever acquire access to one of these once they were originally claimed. Since it's so cheap, I wonder if there are people who are sitting on the lockers even if they aren't biking. There doesn't seem to be enough of these. They are often underutilized. People will reserve one but not use it, or use it infrequently. They are a huge waste of space unless they are always full, which it seems like they rarely are.

92 Valet Bike Parking Q39) Would you consider parking your bike at a Caltrain station if there were a staffed, secure valet bike parking facility, where you could leave your bike with an attendant, who would watch it until you return to the station? 203 Q40) What do you like about a valet bike parking facility? An attendant guarantees a safe home for bike. I feel it is safe to leave my bike there. If it is valet, all that's required is to drop it off; don't have to take time to properly lock up the bike to a bike rack. This would be the safest option of all. I like that someone is watching my bike and may be legally Yes responsible for theft or damage. Love the idea! Would feel safe leaving my bike there, it's sheltered from the elements, wouldn't need to carry a bike lock. Favorite option! This seems most secure. Would love this at more locations, especially if payment were through Clipper. No 809 Q41) What do you NOT like about a valet bike parking facility? I do not like leaving my bike with a valet parking facility because my schedule is too variable and I often need to retrieve my bike after the valet has closed. Only downside would be if they close early, limited hours, etc. Not 24 hours, and sometimes limited length I can keep bike there (sometimes I need to keep it there for a week while on vacation). Concerned about costs being too high for viability and long lines during busy times at the busy stations. Potential bottle-neck during peak commuting times. Hours. The one on 4th St closes way too early. Need to make it open all hours the system is running.

93 Bikeshare Q42) Would you consider parking your bike at a Caltrain station if there were an extensive bike share program available on the other end of your trip? 461 Q43) What do you like about an extensive bike share program? If the all-day rental rates were very, very cheap or a bike share station were available at my work destination, I would consider leaving my bike at home and using bike share from Caltrain to my destination. I like the idea of not lugging my bike on the train. I also like the idea of getting from point A to point B without worrying about parking and theft. Yes No Seems like a good option if you don't have a bike or don't want to expose your bike to theft. Allows flexibility for me. If I didn't bring a bike on the train, I would not have to worry about getting "bumped" on the way home. Don't have to lug my bike around. Will help me get to more places using public transport. I love this! I like that I can check ahead of time if there are bikes available, that I don't need to carry a bike up and down stairs and if there was one at my work, I'd cut a big chunk of time off my commute. I like the flexibility it offers. 547 Q44) What do you NOT like about an extensive bike share program? I would rather use my own comfortable/familiar bike throughout the day than using a bike share program. It also seems more inconvenient/expensive to do so. There is no station at my office. So unless I can keep a bike all day it is expensive. The bikes are heavy, clunky and often the station locations don't work for many destination end points. No guarantee of bike availability, low quality bikes, doesn't really go many places on the peninsula. It would just need to have enough bikes so that you don't arrive and find an empty rack. I personally like having my own bike that I know and can rely on. If I go to a different city, I'd use a bike share program, definitely. Currently, the "rental" duration is too short to accommodate for my needs

94 Overnight Parking 45) Is it important to you that there are facilities available for overnight bike parking or bike parking for multiple days in a row? Q46) What bike parking facilities would you prioritize for investment? Please rank your choices, with 1 as your top choice and 6 as your last choice. Yes No On-demand bike lockers were usually ranked in the top three, along with on-demand enclosed parking facilities. Valet bike parking facilities and reserved lockers ranked fairly evenly across the board; bike share programs were most often ranked 6 th (lowest priority). Bike racks were least seldom ranked in an intermediate priority; people seemed to either really want bike racks or not find them useful at all Six Five Four Three Two One Bike racks Reserved bike lockers "On-demand" bike lockers Bike Share program Valet bike parking facility "On-demand" enclosed parking facilities

95 Q47) Do you have any other recommendations for Caltrain s bicycle parking facilities? This question has over 500 write in answers; see raw data for individual responses.

96 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix G: Focus Group Meeting Notes Focus Group Meeting #1 The first focus group meeting was held in San Francisco on December 6 near the 4 th and King Caltrain Station. There were four participants. R generally rides his bike to the Mountain View Caltrain Station, brings his bike on board, gets off the train at the 4 th and King Caltrain Station, and bikes along the Embarcadero to his final destination. He used to live in Berkeley in the East Bay, so he has experience using the BikeLink e-lockers. However, Mountain View Caltrain Station does not have this bike parking option. He looked into using the Mountain View Caltrain Station Bike Shed, but the process for getting the code was too cumbersome; he would have had to visit City Hall during business hours when he is at work in San Francisco. He used to lock his bike to the racks in Mountain View, but then someone tried to steal his bike, so he now brings his bicycle on board. He gets on Caltrain around 7am in the morning and has never been bumped. At his workplace, there is secure bike parking in the garage. Keeping his bike with him gives him a lot of flexibility (e.g. if he decides at the last minute to stop in Palo Alto for dinner on his way home, he does not have to make an extra trip later to get his bike at the Mountain View Caltrain Station). J generally rides his bike to the 4 th and King Caltrain Station, brings his bike on board, gets off the train in Palo Alto, and rides 3-4 miles to his final destination. He estimates that his commute could be three hours each way if he used transit on each of the origin and destination legs. He looked into the option of storing a bike at each end of his trip, but he has found that it is generally convenient to have your bike with you, just in case. He knows that Caltrain s bikes on board program is unique in the US, and believes that if bringing bikes on board is restricted at any point, the valet bike parking would be the best alternative for him. L generally rides her bike to the 4 th and King Caltrain Station from her home in the Marina, uses the Bike Station, and travels by train to Palo Alto Station. She previously brought her bike on board, but when her hours changed and she was returning home during the peak times, she started getting bumped. She does not like having to be aggressive on the Caltrain platforms in order to get a space on the train for her bike, and these factors contributed to her shifting to another trip pattern. She also tried to get a locker, but ran into the difficulty of having to write a check. In the end, she gave up on trying and never got a bike locker for herself. She likes the fact that the Bike Station is free to use. V lives in San Francisco and works in San Jose. She used to use the 22 nd Street Station, but was always getting bumped after trying to bring her bike on board. She feels like she has to bring her bike on board because there is no bike parking at the San Jose - Diridon Caltrain Station. Vicky tried the bike share in San Jose, but found that it did not save her any time. She usually rides the bus because the walk to her workplace is not pleasant. She has a membership with Bay Area Bikeshare. She has also noticed that the bikes run out at the San Jose Diridon Caltrain Station.

97 Bike Share An attractive feature of bike share is that the users are not liable for thefts as long as they securely dock the bikes at the end of their trips. Palo Alto is moving forward with dockless bikes by using the SMART bike system with GPS (and will end its pilot with the Bay Area Bike Share program). Another aspect of the bike share system that works is that some people use low cost bikes for their commutes when they are worried about theft, so their expectations of the bike share bikes as replacements are low and so they can accept their weight and overall clunkiness. Bikeshare has a lot of potential around some parts of the Caltrain system, but perhaps not for trips that start or end in single family home neighborhoods. Bike share could be effective at taking bikes off of the train. Bike Parking Options No one felt like more bike racks were needed. They generally do not feel secure. The exception is when there is very large number of people who are also parking their bikes at racks (such as in Amsterdam), as then the chances of your bike being stolen are low. Valet bike parking seems to be a good option for high volume stops, but there is concern that they would be hard to justify at a station like San Jose-Diridon Caltrain Station. There is a need for some sort of run and drop option given that the service is for time-strapped commuters, and the valet service might be able to do that. R suggested that the Mountain View Bike Shed be turned over to BikeLink. The Mountain View Bike Shed is potentially unsafe, given that no one can look inside. To some, the bike lockers look like a lot of work, and just one more thing to add to the process for getting to and from work. They also may be inconveniently placed, which adds time to a person s trip. They also seem inefficient in terms of use of space, especially compared to the valet parking systems where the bikes are stored in rooms. They are generally considered secure, although it is possible to break into them with a crowbar. The lockers at the 4 th and King Caltrain Station are not well placed - they are placed along a relatively dark and unused street that makes them unattractive. The stacked keyed lockers in San Francisco are hard to use, especially for people with less upper body strength. In addition, it feels like the bike lockers at Mountain View are impossible to acquire; it is as if someone needs to die for another person to gain access to them. A problematic feature of the e-lockers is the inability to know in real-time whether there is availability. There was some concern about leaving bikes in the San Francisco Bike Station overnight. It appears that this is not disallowed, but it is not encouraged. Having parking that was clearly designated for overnight use would be helpful. People would even be willing to pay something for it. Regarding the need for staffed bicycle stations or self-serve stations, there was support for both, given their space efficiency and the security they provided. There was strong interest in the 24/7 access provided by the self-serve bike storage rooms. It would be additionally helpful if they could be used

98 using an existing payment systems (e.g. ApplePay, Clipper) and not require a standalone, proprietary payment system (e.g. BikeLink). Bikes on Board There are two types of bike cars, and the capacities are not the same, so it takes some learning to figure how to use them and optimize your trip when you have a bike with you. The Twitter account for bikes on Caltrain is very helpful, and its usefulness could be expanded if people informed the Caltrain riders if they had taken the last e-locker or if the bike cars were full. More signage encouraging non-bikers to sit in non-bike cars would be helpful. It s not that there is a fear that bikes will get stolen so much as it is uncomfortable to be out of sight distance from your bike. Bikes at Stations More bike channels would be useful on the staircases, particularly at the 22 nd Street Caltrain Station. The need for valet service or a bike room might depend to some extent on the perception of crime in a station area. Because crime is high at the San Francisco Caltrain Stations, for example, the need would be high. Having more activity in general at the stations, such as what happens when there are businesses near or within the station, would have a positive impact on bike parking because of the security improvements. Main Themes 1. 24/7 access is needed to the bicycle parking area. 2. Registering for some of the biking options is difficult and a barrier to use. 3. Real-time information on bike parking is needed 4. There are many parking options that people are not aware of (e.g. a bike room at Palo Alto, bike racks/lockers at San Jose Diridon). 5. There is a real need for overnight bicycle parking. 6. Bike share has potential to change habits on the work end of trips.

99 Focus Group Meeting #2 The second focus group meeting was held in Mountain View on December 7 near the Mountain View Caltrain Station. There were four participants. F works at Stanford and lives in Mountain View. She takes Caltrain every day. Walking to the Mountain View Station from her house would take 40 minutes, and getting from the Caltrain station to her workplace is another minute walk, so biking is faster. She would park her bike more often if there were better parking options. She has never been able to figure out how to get a keyed locker. In the past when she has been bumped, she has locked her bike to a rack at the Mountain View Caltrain Station and taken Uber to Stanford. In these situations, she wishes there had been bike racks on the NB platforms so she could quickly locker her bike and get on the train in the few minutes it takes to carry out the boarding process. She adjusted her schedule to avoid getting bumped after being bumped multiple times from the trains that leave around 8:30am. S walks to Caltrain since moving to San Jose and travels to Palo Alto, however, until recently, she lived in Mountain View and parked her bike at the Mountain View Caltrain Station. She initially tried bringing her bike on board at Mountain View, but found the process too stressful. When she was researching her bike parking options, she viewed the Caltrain website, and saw that there were no available lockers at the Mountain View Caltrain Station. So, she signed up to use the bike shed. She found the bike parking shed at the Mountain View Caltrain Station to be convenient, but noted that since the near year, a new and heavier door was installed, making it physically difficult to park a bike in there. She even injured her shoulder using the bike shed. As a result, she walked to the station more often or just biked all the way to her workplace at Stanford. She thought about coming early to Mountain View to sign out of the bike shed, but the hours were too restrictive. She now lives in San Jose and there is no bike parking in her apartment building or any bike parking on the route to the train. V lives two miles from the 22 nd Street Caltrain Station and works one mile from the Mountain View Caltrain Station and works an 8-5 job. There are bike racks in the neighborhood around the 22 nd Street Caltrain Station, but he is pretty sure that his bike would not be there if he parked it there all day. He has had his bicycle stolen in San Francisco. He felt that almost anything for bicycle parking would be a benefit at the 22 nd Street Station, except for more racks. He stores his bicycle in his office during the day. He takes a southbound train around 7am in the morning and has never gotten bumped. P lives in Scotts Valley and travels on Highway 17 by bus to San Jose Diridon Caltrain Station then to Palo Alto on Caltrain. He keeps his bike at Palo Alto Caltrain Station overnight in the bike room and uses it to get to and from his job at the hospital on the Stanford campus. He has been using his bicycle storage facility for several years and keeps one of his many bikes there for this leg of his commute. Bike Share Bike share is not distributed in many useful locations in Mountain View, limiting its usefulness. Stanford does not participate in the bike share system, which limits its usefulness to many people using the Palo Alto Caltrain Station. There is no bike share around the 22 nd Street Caltrain Station. The bikes do not

100 look fun to ride. Mexico City has an extensive bike share system, and one person would be happy to use bike share if it was more extensive. People liked that their bikes would not get stolen. It also allows flexibility in case you only want to take a bike one way. Bike Parking Options People need a code to get into the Mountain View Bike Shed, and there is the possibility of being followed into the room. It is dark, which could lead to bicycle thefts, even though there is camera. A mesh wall might have been better. However, users are generally not worried about leaving their bike there during the day. The staffed valet services do not offer 24/7 convenience. In places where there are now only bike racks as an option for bicycle parking, a parking shed would be a huge improvement. Parking a bike within the bike shed has to be fairly easy process, though. Lifting a bicycle to an upper rack can be a challenge, and it defeats the purpose for some people who find bringing a bike on board to be too physically challenging. The process for getting the code requires coming into City Hall during work hours, bringing the deposit, a picture ID, and providing a bike number. The Mountain View Bike Shed is not in the best location for people coming to the station from the south. The bike sheds always seem to have room for another bike, unlike the on-demand lockers. P thinks he originally heard about the Palo Alto bike room on the Caltrain website. He also noted that there is only one space for a fat-tired bicycle. The locations of the keyed lockers at stations are important. If they cause someone to have to take an indirect path to their platform, they lose their value. A negative aspect of e-lockers is that there is no way to know if they are available. The cost is also a concern. In terms of the form of security/payment for bicycle facilities, codes would be the best, cards would be next, but keys are the least desired. A station like San Jose-Diridon is so big that the location of the bicycle parking is very important and could make the difference in whether it is used or not. Bikes on Board The newer trains (Bombardiers) have a rail that gets in the way. It limits the space available for moving throughout the train and for bicycle parking. The bike parking configuration also leads to the bikes leaning at nearly a 45-degree angle and blocking the walkway. The seats on the Bombardiers trains are too close to the bikes. Sometimes people hit sitting passengers while moving their bikes through the train. Conductors try their best to help passengers with bicycles to find space. Bringing bikes on board is generally stressful, especially the stacking process and boarding process. When one bike car is full and a

101 conductor indicates that there is space on another car, there is often a race to get the last available on board bike space. Information Caltrain could put up signs to indicate where the bicycle parking is located and how to get access to it. Twitter is also a potential vehicle for sharing information and letting people know what kind of bicycle parking is available. People go to the website to find out about bicycle parking. People read the take-ones on the trains and this could be a way to disseminate information about bicycle parking. The CaltrainMe app is not an official Caltrain app, but many people find it useful. Main Themes 1. The location of the bicycle parking, whatever it is, matters. 2. Bike rooms have great potential. 3. Passengers would like more information on the available bicycle parking options. 4. Passengers would like greater security parking options. 5. The bikes on board process could be improved.

102 Focus Group Meeting #3 The third focus group meeting was held in San Carlos on December 8 near the San Carlos Caltrain Station. There were four participants. G lives in San Mateo near Hillsdale Station. He has a short, 4- to 5-minute bike ride to Hillsdale Station from his house. He tries to get the express train to Palo Alto in the morning. He takes the train every day of the week. When he gets to Palo Alto, he bikes to his office at Stanford which is about one mile away. He brings his bike on board because he likes to have it to get to and from office without relying on shuttles. Since he works at Stanford, it is nice to have a bike to get around campus (he uses it during the day). He only has one bike, and doesn t want to buy another one. R lives in San Carlos, about miles from the Caltrain station. He used to ride Caltrain 5 days a week, but is temporarily only riding 2 days a week due to family obligations. He has been riding Caltrain for 20 years and has watched the evolution of the service, in regard to express services and bike access. He parks his bike at a locker in San Carlos and boards the 7:57 train to Lawrence. He has a locker at Lawrence, where he collects a second bike to travel miles to his office. He uses two reserved lockers to complete his trip, rather than bringing his bike on board because he got tired of dealing with the bike car. The bike car can be a frustrating experience with the stacking, the monitoring, and the lack of seats. The bike car has a lot of bikes and a limited amount of space. He says his commute is more enjoyable without that angst of needing to deal with the bike car. If he boarded at the end of the line (first on, first off) he might continue to take his bike on board, but because he rides from the middle of the line to middle of the line, using the bike car can be awkward - there s never a full stack to Lawrence. He has had two bikes stolen at Caltrain stations (one in the middle of the day, one overnight). After the thefts, he looked into the bike locker option and found the price very reasonable. He says it is a much more pleasant experience not having to deal with the bike car. In the summer months he occasionally bikes one-way and will use the bike car the other way. He finds that the occasional use of the bike car is OK. M has been a daily Caltrain commuter for about 10 years. He used to live in SF and travel to Palo Alto, but now he lives in Millbrae and commutes to Palo Alto. He has had bike lockers at San Jose, Sunnyvale, and now at Palo Alto. Now that he lives in Millbrae, he typically walks to the train, since he doesn t really need to bike to the station. He rides Caltrain to Downtown Palo Alto. He has a bike in a locker in Palo Alto. He also has used the Palo Alto bike room. He needs a bike to get to his job in Palo Alto. About once a week he still brings his bike on board. He prefers using the secure bike room to risking getting bumped. He says the bike car can be extremely chaotic and a mob scene and it is much less stressful to get to sit in any other car and be able to get a seat. K is a daily Caltrain commuter and takes the Hillsdale bullet to San Francisco. She brings her bike on board and uses her bike on both ends of her trip, about 1.5 miles on each end. In the summer, if she starts to get bumped she will leave her bike or scooter overnight at the San Francisco Bike Station. Her husband bought her a folding bike because she got tired of being bumped and dealing with the bike car, but she found the folding bike too heavy and too slow, so she doesn t use it often.

103 Bike Share Among the participants, there seems to be miscommunication about pricing and usage rules surrounding bike share. The participants found daily passes ($9) to be too expensive and did not think 30-minute trips was sufficient time. The cost of bike share is too much when reserved lockers can be rented for $5 a month. Bike share has potential when there s density and critical mass. But there was concern that it won t work well in the single family residential areas of the Peninsula. Similarly, there was concern regarding the practicality of bike share for office buildings in the Peninsula, many of which are in suburban office parks, where every office building would require its own bike stand. Secure Bike Parking Participants had used group bike parking at the San Francisco Bike Station (valet), Civic Centre BART Station, and Palo Alto Caltrain Station. Signage and advertising at Palo Alto could be improved. One participant did not know about the bike room until stumbling across it by accident. Now he uses it regularly. One participant had used the Civic Centre BART Station s secured bike parking and liked the glass design with high visibility. He suggested that if implemented, secured bike parking needs to be truly secured, in highly visible locations and with cameras. Participants were split on whether or not 24-hour access to bikes was essential. They generally agreed that it was a nice feature to have, in case plans change or you can t make it back to the bike station before closing. One participant had experienced not being able to get to the San Francisco Bike Station before it closed and was charged for leaving the bike overnight. One participant said that 24-hour access isn t that important since they are tied to the train schedules. Most agreed that flexibility and convenience is key. For example, a valet parking facility is convenient but only if you don t have to wait long to drop off or retrieve a bike. More secure parking (like lockers, bike rooms) at destinations throughout the city, not just Caltrain stations, would be beneficial. Bike Parking Options Participants like the idea of on-demand lockers, but expressed a concern that they might be full when they arrive at the station, which can significantly affect your plans. Ideally it would be good to be able to see the status to see whether there are empty ones. Being able to reserve or book lockers in advance would be nice, so you can make your travel decisions before leaving the house. It was suggested to build the program (number of lockers or pricing) so you always have enough capacity. Integration of e-lockers with Clipper cards was also suggested.

104 Caltrain Reserved Lockers One participant, who uses reserved lockers, noted that there is a perception that lockers are underutilized and that there is an opportunity to improve that. Participants who use Caltrain lockers find the system very antiquated. The existing model requires renters to send in a check and doesn t allow for users to pay for more months in advance. It was suggested to permit leaving a credit card on file or accepting post-dated checks to allow payments 12 or 18 months at a time. Participants also found it hard to get ahold of customer service and that they do not do a good job of following up. One participant stated it feels like there is poor communication between customer service, operations, and finance at Caltrain who each have a part in managing the keyed locker rental program. They felt like there isn t one dedicated staff person to properly manage the program and respond to customers in a timely manner. It was noted that the locker rental customer service phone number is often not answered and instead requests customers to leave a voic . Voic s are often not responded to, so it is hard to get ahold of anyone to address questions or issues. One participant has had lockers at different stations over the years. The participant noted that he had changed jobs and destination stations and attempted to contact Caltrain to terminate his locker rental agreement and return the locker key. He was unsuccessful in getting a response through the customer service phone number. When he stopped paying for the locker, he received no follow-up or notice letter. The participant wonders whether or not they still have lockers assigned in their name, or if the lockers have been re-keyed and reassigned to another customer. Based on his experience, the participant questions whether or not Caltrain actually knows which lockers are rented out and being used for bike storage. It was suggested to make sure that lockers are being used for their intended purpose, particularly at stations that have high demand and are full. Lockers should be regularly used for bikes, not left empty for extended periods or used for storage of other materials. Information Participants get information from Twitter and Facebook groups (general, not specific to bikes). They will visit the Caltrain official website for schedules and holiday-specific information. The CaltrainMe App is useful and used by a number of the participants. It was suggested that more travel information be included on printed schedules (lost and found info, phone numbers, etc.). General Cycling Improvements The Gallery cars are much more inconvenient than the newer ones.

105 The location of bike parking shows how much Caltrain is committed to that the mode of cycling. Cyclists do not want to go through the parking lot to get to the bikes. It does not make sense to prioritize car parking when you can fit 70 bikes in the space of only a couple cars. Near station improvements (e.g. bike lanes, light triggers) and connections to regional trails are needed. There is a need to coordinate more with all the regional agencies and municipalities. If Caltrain can influence the development and investment in local station areas and transportation connections, it would be a big win for cyclists. Bike tags can be hard to find they need to be much more available, especially for people who are new to the train. Conductors only have tags one in five times. Main Themes: 1. Location of bike parking is important. 2. There is a preference for convenient and secure bicycle parking options. 3. Customers want certainty in knowing what parking options will be available to them. 4. Customers want better customer service/management of lockers and an easier renting and payment process. 5. More information (signage, printed materials) about bicycle parking is desirable.

106 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix H: Peer Agency Research During the course of the project, peer agencies and vendors were contacted to gather information about how bicycle parking was being managed elsewhere. The team was able to get detailed information from a total of nine agencies and vendors. These contacts were asked about the types of bicycle parking they provided, the capital, maintenance, and operating costs of these bicycle parking facilities, and other insights about how bicycle parking could be effectively managed. The responses are summarized in the following two tables. The first table describes bicycle parking that is provided through contractual arrangements, and the second table describes bicycle parking that is provided in-house by agencies.

107 Contracted Bike Parking Facilities Contracted Bicycle Parking Assets Vendors Caltrain LA Metro BART TransLink Dutch Railways Staffed, Secure Facilities: Bike Station at 4 th & King Caltrain Station, capacity for 250 bicycles, staffed and available to the public 6:30am to 8:30pm on weekdays e-lockers: BikeLink e-lockers at Sunnyvale Station (Four spaces) Staffed, Secure Facilities: Bike Hub at El Monte Bus Station, capacity for 56 bicycles, staffed 7am to 11am and available to registered users 24/7; Bike Hub at Hollywood and Vine, capacity for 64 bicycles, staffed 7am to 11am and available to registered users 24/7 Unstaffed, Secure Facilities: See above Staffed, Secure Facilities: Bike Stations at Berkeley, Fruitvale, and Uptown BART Stations (598 spaces) e-lockers: BikeLink e-lockers at 37 stations (1500 spaces) Unstaffed, Secure Facilities: BikeLink Storage Rooms at Civic Center, Embarcadero, Berkeley and Ashby BART Stations (313 spaces) Staffed, Secure Facilities: Bike Hub Staffed, Secure Facilities: Bike Hub e-lockers: elock Technologies Staffed, Secure Facilities: Bike Hub e-lockers: elock Technologies Unstaffed, Secure Facilities: Bike Hub Staffed, Secure Facilities: Agreement for Management Services with Not-to-Exceed Costs and Options for New Locations Unstaffed, Secure Facilities: Two bike Parkades in operation (two under construction, one planned) Keyed Lockers: 400 lockers at SkyTrain Stations and select bus exchanges Unstaffed, Secure Facilities: Rocksolid Enterprises Inc Keyed Lockers: C-Media Bicycle parking facilities exist at all 410 railway stations; 450,000 bicycle parking spaces The type of facility typically reflects the number of spaces required based on demand. Keyed lockers are used at stations with small demand (up to 200 spaces); stations with medium demand have automated secured parking ( spaces); stations with large demand have staffed parking facilities (1000+ spaces) Keyed Lockers: NS (railway operator) Unstaffed, Secure Facilities: NS Staffed, Secure Facilities: NS subcontractors Contract Type Staffed, Secure Facilities: Commercial Lease e-lockers: Purchase Agreement; Annual Operating Agreement Staffed, Secure Facilities: Operating Agreement e-lockers: Purchase Agreement through Sole-Source Procurement; Operating Agreement with Not-to-Exceed Costs Unstaffed, Secure Facilities: Standard services contract Keyed Lockers: Standard services contract NS is a crown corporation with a concession agreement to operate passenger railway service Unstaffed, Secure Facilities: Agreement for Management Services with Not-to-Exceed Costs and Options for New Locations Duration of Agreement Staffed, Secure Facilities: Three years, with two, one-year options e-lockers: One year Staffed, Secure Facilities: TBD Staffed, Secure Facilities: Five years e-lockers: Annual operating agreement Unstaffed, Secure Facilities: Five years Unstaffed, Secure Facilities: Three years Keyed Lockers: Five years NS has a concession agreement for using the national rail network until 2025 (renewed 2015) 1

108 Contracted Bike Parking Facilities Caltrain LA Metro BART TransLink Dutch Railways Scope of Services (e.g. maintenance of facilities, abandoned bicycle removal, bicycle maintenance, bicycle rental, security, staffing) Staffed, Secure Facilities: bicycle storage, staffing, removal of abandoned bicycles e-lockers: equipment, license fee, transportation, installation, maintenance, customer service Staffed, Secure Facilities: Bicycle storage, staffing Staffed, Secure Facilities: staffing, incident response, routine cleaning, reporting, user surveying, retail and repair, marketing, security, user claims, coordination with elock e-lockers: software, customer service Unstaffed, Secure Facilities: staffing, incident response, routine cleaning, reporting, user surveying, retail and repair, marketing, security, user claims, coordination with elcok Unstaffed, Secure Facilities: daily operations & maintenance (ensure physical access, remove dirt, trash, graffiti, maintain state of good repair), maintain racks and ensure availability, perform "as and when requested" repair services Keyed Lockers: customer service, manage subscriptions/payments, bi-annual routine maintenance & cleaning, as-needed repairs and graffiti removal, removal of abandoned bikes A condition of the NS concession agreement is that secured bicycle parking be provided during the times trains are running. NS and its subcontractors provide customer service, user registration, and provide staffing for facilities. Start-up Costs Staffed, Secure Facilities: $500,000 for design and construction; up to $130,000 in initial furnishings and equipment, up to $135,000 for the first 18 months during start-up e-lockers: $10,800 in capital costs for four spaces Staffed, Secure Facilities: $4000- $10,000 per space; El Monte Bike Hub was $635,000 and Hollywood and Vine Bike Hub was $550,000 Staffed, Secure Facilities: ~$750,000 per location e-lockers: $3,086/locker; ~$3,640/locker with installation & gateway Unstaffed, Secure Facilities: ~$500,000 per location; $28,000 for BikeLink access kiosk Unknown Capital Cost Funding Sources Recurring Costs (to agency) Grants Staffed, Secure Facilities: $81,672 per year in operating costs for the first three years of operation (after Staffed, Secure Facilities: $60,000 the start-up period), $65,000 in to $200,000 per location Year 4 and $60,000 in Year 5 e-lockers: $140/year/space Bay Area Air Quality Management District (BAAQMD), FTA, MTC, BART Capital Funds, State of California, Station Project Funds Staffed, Secure Facilities: ~$80,000 per location e-lockers: ~$120/locker/year (service plan) Unstaffed, Secure Facilities: ~$15,000 per location plus license agreement: 50 spaces: $494/space/year; 100 spaces: $278/space/year; 200 spaces: $154/space/year Unstaffed, Secure Facilities: $1,500/month per location Keyed Lockers: $1,500/month Unknown (new in 2017; previously no cost to agency, costs were covered with ad revenue) Funding for capital investments comes from the national government (50%) and the local government (municipal or provincial, 50%) 2

109 Contracted Bike Parking Facilities Operating Cost Funding Sources Caltrain LA Metro BART TransLink Dutch Railways Unstaffed, Secure Facilities: General operating funds Staffed, Secure Facilities: PCJPB (Caltrain), City of San Francisco e-lockers: PCJPB (Caltrain) Staffed, Secure Facilities: Federal Transit Administration Grants and car parking revenue, City of Berkeley, BART Operating Funds Keyed Lockers: Until recently, these were operated at no cost to TransLink given that a vendor could generate their own advertising revenue Operations funding is paid partially by NS (railway operator) and the local government Standards/Performance Measures, if any Staffed, Secure Facilities: None e-lockers: None Staffed, Secure Facilities: None Staffed, Secure Facilities: # bikes parked, active users, registered users, cost per bike parked e-lockers: # rentals, unique cards used, total parked hours Unstaffed, Secure Facilities: # bikes parked, active users, registered users, cost per bike parked Unstaffed, Secure Facilities: Exception reports Keyed Lockers: Regular reporting on occupancy (% rented) To qualify for capital and maintenance funding from the national government, new/upgraded facilities must be designed to meet demand until 2030 Managing Department Staffed, Secure Facilities: Caltrain, Real Estate Department e-lockers: Caltrain, Contracts and Procurement Staffed, Secure Facilities: Station Access All: BART, Customer Access Department and Access Programs All: TransLink Infrastructure Planning ProRail (National Government Agency), Station Project Department (Station Planning Group) Additional/Interesting Features There are several other stations with BikeLink e-lockers, but they are owned by cities or local agencies e-lockers have an estimated 25- year useful life Additional bike hubs are being built and planned by LA Metro Several cities in the area have built their own Bike Hubs Management Service Agreement is not exclusive Service and operations plan does not include repair for vanadlism, abnormal use, exterior cleaning, graffiti removal, and other exclusions C-Media collects the $10/month rental fee and also earns revenue from ads on the outside of bike lockers. Ad revenue used to cover maintenance costs, but recently new locations have been added with limited ad revenue potential, so TransLink has agreed to pay C-Media. C- Media also works with TL to evaluate locker allocation and potentially move empty lockers to stations with waitlists. Lessons Learned Bike racks are still very popular Retrofitting keyed lockers to e- lockers is not recommended Need a dedicated vendor to manage a locker rental program that can maintain high standards and provide dedicated customer service 3

110 In-House Bike Parking Facilities Bicycle Parking Assets Provided In-house Start-up Costs Caltrain LA Metro BART Boulder County RTD Keyed Lockers: 896 Keyed Lockers: 369 Unstaffed, Secure Keyed Lockers: 750 Keyed Lockers: 995 spaces spaces lockers Facilities: Four facilities spaces Keyed Lockers: $1000-$2000 per locker plus transportation and installation costs Keyed Lockers: $1000- $2000 per locker plus transportation and installation costs Keyed Lockers: $1000- $2000 per locker plus Unstaffed, Secure transportation and Facilities: $150,000 to installation costs (although $750,000 per facility BART is not planning for more purchases) Keyed Lockers: $2000- $3000 per locker Recurring Costs Keyed Lockers: $189,000/year Keyed Lockers: Information has been requested Keyed Lockers: Minimal Unstaffed, Secure Facilities: $6000/year Keyed Lockers: $100,000/year (offset by $30 user fee for six-month lease) Managing Department Keyed Lockers: Caltrain, Finance Keyed Lockers: LA Metro, TAP (Fare Collection System) Department Keyed Lockers: BART, Customer Service/Pass Office Unstaffed, Secure Facilities: Boulder County DOT, Multimodal Division Keyed Lockers: RTD, Customer Service Standards/Performance Measures, if any Staffing Requirements Additional/Interesting Features Lessons Learned Keyed Lockers: None Keyed Lockers: 2-3 FTEs Keyed Lockers: Lease rates Keyed Lockers: Information has been requested Keyed locker registration and waiting list are managed on-line Expecting that TAP card will be used to open lockers in the future; planning to extend the use of TAP cards for bike share Keyed Lockers: None Keyed Lockers: Minimal Many of the existing keyed lockers will remain in place for many more years Customer service largely involves key issues, and BART has locksmiths on staff Unstaffed, Secure Facilities: % of spaces occupied Unstaffed, Secure Facilities: < 1 FTE The County felt that they had to build these facilities because the transit agency was not acting Keyed Lockers: Lease rates Keyed Lockers: One FTE in operations (maintenance) and one FTE in adminstration (leasing) If RTD could start from scratch, it would have purchased e-lockers

111 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix I: Bicycle Parking Configurations This appendix outlines the various types of bike parking equipment Caltrain may consider to meet its bike parking needs. This includes the recommended composition and layout for simple and secure parking types. Types and quantities build upon the Caltrain Bike Parking Goals and Performance Measures Spreadsheet which outlines the existing and anticipated future bike parking spaces to provide an estimation of how each station performs against others. It is important to note that these bicycle parking configurations are illustrative only and simply serve as examples of different bike parking facility configurations and costs. Detailed planning and feasibility studies for Caltrain s future bike parking facilities will be completed as part of implementation of the Bike Parking Management Plan. Other types of bike parking facilities, beyond those shown in this appendix, may be considered and studied as well, particularly as technology and products in the industry continue to evolve. Table I.1 outlines the capacity, price per unit, and estimated cost per bike for each parking type. Descriptions and installation considerations are included with each description. Table I.1 Bicycle Parking Capacities and Costs Bicycle Parking Type Capacity Per Price Per Unit* Cost Per Bike** Unit Inverted U Rack 2 bikes $140 $240 $70 $120 Covered Inverted U Rack 10 bikes $4,000 $6,000 $400 $600 Standard Bike Locker 1 bike $1,200 $1,800 $1,200 $1,800 On Demand Bike Locker (elocker) 4 bikes $7,600 $8,000 $1,900 $2,000 High Volume Bicycle Parking ~62 bikes $68,200 $99,200 $1,100 $1,600 Room (Low Security) High Volume Bicycle Parking Facility (High Security) ~62 bikes $86,800 $111,600 $1,400 $1,800 * Typical example. Capacity can vary across vendors and models.

112 ** Other associated costs not included in the price include: shipping and installation, site planning and survey, site preparation and land acquisition. These items are not included because they are highly variable, and dependent on the specifics of the site and the type of parking being installed. Inverted U Rack The inverted U rack is the least expensive and most convenient bicycle parking option, though it also provides the lowest level of security: unless covered, bicycles are fully exposed to weather and potential vandalism with this parking type. Advantages of the inverted U rack include a) its compatibility with all types of locks, b) its fit for all shapes and sizes of bicycles, including bicycle trailers, cargo bikes and c) its ability to easily accommodate a locking strategy used by some bicyclists which includes using one or more locks to detach the front wheel from the frame and lock both wheels and the frame to a single rack. For short term needs, inverted U racks are recommended. Siting and Installation Considerations Inverted U racks are manufactured in a variety of materials and can be coated in various finishes. The material and finish selected will determine the following factors: unit cost, life cycle, likelihood that maintenance will be needed, and its ability to protect bicycles from being scratched or damaged. To maximize use, security and user convenience, inverted U racks should be located as close as possible to the station entrance or platform without interfering with pedestrian or motor vehicle movements. Inverted U racks are simple to install and can be located on most surfaces. Individual inverted U racks can be installed adjacent to the row of covered racks, or elsewhere for additional layout flexibility. Where eight or more covered inverted U racks are planned, the open shelters can be placed side by side for greater efficiency. When configured this way, each additional cover offers a cost savings since the structure can share a common support. Covered Inverted U Rack

113 Providing a cover for most inverted U racks at Caltrain stations is highly recommended. A well designed cover will protect the bicycles from the damaging effects of rain and sun. The cover can be provided in a variety of ways, such as through the integration of a shelter into the overall rack design, through the provision of a standalone shelter for a set of racks, or by locating the racks under an existing structure or building overhang. Siting and Installation Considerations Placing the rack under an existing overhang or within an existing building is often the most cost effective solution, however the vertical height, orientation and extent of the overhang will determine how effective it may be at providing weather protection. Siting considerations should include proximity to the station entrance or platform, presence of or need for lighting, and potential for public surveillance or degree of seclusion. Short term parking can include different configurations of covered and uncovered bike parking, consisting of an open shelter over inverted U racks. One recommended configuration consists of five inverted U racks that hold 10 bikes in total (two bikes per rack, with one bike on each side). A possible configuration includes four inverted U racks under a covered shelter, and one inverted U rack outside the covered area for a total of 10 short term bicycle parking spaces. See Figure I.1, below, for a typical covered inverted U rack layout and dimensions. The layout illustrates a cover over four inverted U racks, as a standard free standing structure from a bicycle parking vendor such as Dero can accommodate four inverted U racks.

114 Figure I.1 Typical Covered Inverted U Racks Keyed Bike Locker Standard bike lockers are enclosed, standalone units that provide a high level of security and protection from the weather. Lockers provide a secure place to leave a bicycle for multiple hours to multiple days. An advantage of this type of equipment is that a transit user who regularly bikes to a Caltrain station can be guaranteed a high security parking spot regardless of their arrival time. Most transit agencies manage lockers on a prearranged, rental basis. A small fee is typically required, a specific locker at a specific station is assigned, and the duration of the rental is usually limited to three months, six months or a year (with optional renewals). The process of prearranging a rented locker for a set period of time requires advanced planning by the customer and agency staff time to coordinate unit assignments, key distribution, inspections, and financial transactions. Siting and Installation Considerations In a standard configuration, each locker unit provides two storage spaces; each of which can serve one bike/customer. However, other configurations are also available, including upright lockers, stacked lockers, and lockers shaped as wedges and arranged in a pie shape.

115 Electronic Bike Locker Newer technology has emerged to provide on demand, hourly rental of bicycle lockers on a first come firstserved basis, called on demand bike lockers or e lockers. By adding a device that can read smart cards to the locking mechanism, the locker units can be rented on an as needed basis. The smart cards hold monetary value and allow access on a bike up/walk up basis to any locker not already in use. Parking can be priced by the hour or other time increments and the system can be programmed to offer a pricing structure that fits the financial goals and needs of the operating transit agency. Smart cards can typically be ordered through a website. It may be possible to integrate bicycle parking costs with transit fares through use of a single card and card reading system, though this is rare. In the Bay Area, BikeLink operates these on demand bicycle lockers in a number of cities and near BART stations. Figure I.2 shows a typical e locker parking layout. Figure I.2 Typical E Locker Quad Bicycling Parking Layout High Volume Bicycle Parking Room (Low Security) A high volume bicycle parking facility can be provided in a dedicated space and may be access controlled. This can be under a special structure or in a room within a building at a rail station. The

116 nature and size of the space will depend on whether it is designed as part of the original station, or retrofitted into an existing station site. Typically, inverted U racks, wall racks, and/or two tier racks are provided inside the facility. When access control is not provided, this approach offers weather protected bike parking on an as needed, no fee basis. It also allows users of the facility to come and go as they please without having to acquire an access card or membership. However, due to a lack of access controls, this facility provides only a marginal increase in security. Nonetheless, it is relatively low in cost and easy to use. High Volume Bicycle Parking Facility (High Security) A high volume bicycle facility that is access controlled provides one of the best ways to provide a high level of security and weather protection that is more convenient than traditional rented lockers. These facilities typically contain a mix of racks, including inverted U, wall mount and two tier to enable a large number of bicycles to be parked in a small area, as well as to accommodate a wide range of bikes and type of bicyclists, including bikes with trailers and cargo bikes. Access is typically limited by fully enclosing the facility and providing an electronic access card, on a prearranged, fee for service basis. To add another level of security, these facilities can include cameras to monitor users. Figure I.3 shows a typical high capacity shelter layout.

117 Figure I.3 Typical High Capacity Bike Parking Shelter Layout Mixed Bicycle Parking Each Caltrain station should provide a mix of formal parking that requires pre registration and security and parking that can be used on a casual or one time basis. As such, the following provides some configurations for mixed parking. Figure I.4 shows one potential configuration of for five inverted U racks and four bike lockers for a total of 10 short term bike parking spots and four long term bike parking spots. Additional bike parking to meet performance targets should be sited to maintain convenience, accessibility, and visibility.

118 Figure I.4 Standard Bike Parking Configuration

119 Bike Share Table I.2 outlines the general siting guidelines for Social Bicycles bicycle racks. Bike share should also be incorporated into wayfinding, kiosks, informational brochures, system maps, and other materials. Please refer to the NACTO Bike Share Station Siting guidelines, for general siting guidance. 1 Table I.2 Social Bicycles Station Siting Guidelines Bike Rack Orientation Sign Size Capacity Total Length Total Width Installation Requirements Straight Compact 5 25 bikes ½ N/A (29 ½ per bike) Straight Large 5 25 bikes ½ N/A Straight Kiosk 5 25 bikes ½ kiosk and/or kiosk base plate must be anchored to concrete or asphalt surface Left Compact (sign on 5 25 bikes ' 11" 5 2½ N/A left) Left Compact (sign on 5 25 bikes 15' 10" 65' 0" 5 2½ N/A right) Left Large (sign on left) 5 25 bikes ' 1" 5 2½ N/A Left Large (sign on right) 5 25 bikes 16' 0" 65' 2 5 2½ N/A Left Kiosk (kiosk on left) 5 25 bikes 15' 1" 64' 3" 5 2½ kiosk and/or kiosk base plate must be anchored to concrete or asphalt surface Left Kiosk (kiosk on right) 5 25 bikes 16' 2" 65' 4" 5 2½ kiosk and/or kiosk base plate must be anchored to concrete or asphalt surface Source: Social Bicycles Station Siting Guidelines 1 content/uploads/2016/04/nacto Bike Share Siting Guide_FINAL.pdf

120 Table I.3 Straight Orientation/Compact Sign Siting Example for Social Bicycles

121 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix J: Cost Estimates for Management Options J.1 Introduction As part of the Bike Parking Management Plan, three initial alternative management options were developed to determine the best management approach for Caltrain as it expands and improves its wayside bike parking facilities. These three options were compared in a number of ways, including how much they would cost to Caltrain. To compare costs, a common set of wayside bike parking investments was developed. Cost estimates were developed to reflect how much this common set of improvements would cost under each of the three management options. The cost estimates include start-up costs, which mostly relate to the equipment or construction of bike parking facilities, on-going costs, which include cost items like salaries and operating agreement cost, and revenues, if any. Finally, the cost estimate for the Hybrid Management Approach, which is recommended for implementation in the Bike Parking Management Plan, is shown. J.2 The cost estimates are shown on the following pages.

122 Existing Bike Parking Management System Estimated Annual Operating Expenses (1) Cost Item Allocated Costs Vendor and Purchase Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Bike Parking Management Team Vendors N/A N/A N/A LS $0 $0 Bike Parking Dedicated Staff #1 N/A N/A N/A N/A N/A N/A Bike Parking Dedicated Staff #2 N/A N/A N/A N/A N/A N/A TASI Staff and Materials N/A N/A N/A LS $90,000 $90,000 Salary Legal LS $5,000 $5,000 N/A N/A N/A e Locker Fees N/A N/A N/A 4 $120 $480 Stations Manager 15% $196,696 $29,504 N/A N/A N/A Treasury Revenue Manager 20% $188,144 $37,629 N/A N/A N/A Finance, Bike Locker Administrator 100% $136,832 $136,832 N/A N/A N/A Marketing, Web Developer 2% $171,040 $3,421 N/A N/A N/A Real Estate 2% $171,040 $3,421 N/A N/A N/A Bike Station Fees N/A N/A N/A 1 $81,672 $81,672 RECURRING EXPENSES $215,807 $172,152 Annual Operating Expenses Total $387,959 Estimated Revenue (2) Average Unit Revenue Item Revenue Units Keyed Locker Revenues 995 $34 $33,784 TOTAL REVENUE $33,784 COMBINED RECURRING COST TOTAL $354,175 Notes: 1. The operational expenses are detailed cost estimates only and were developed for planning purposes as part of the Bike Parking Management Plan. Note that staff expenses include the fully burdened staff rate (salary + benefits). It is anticipated that detailed cost and financial planning for the bike parking system and its operational expenses will be included as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 2. Anticipated revenue is based on current annual revenue estimates from the existing keyed locker program. This revenue is deposited into the JPB's General Fund and is not used to directly supplement the costs of the program.

123 DECENTRALIZED OPTION Estimated Near term Facility and System Investments in Bike Parking System (1) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Start up Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Purchase & Install Bike Racks 426 $50 $21,300 N/A N/A N/A 426 $200 $85,200 Purchase & Install & Start up e Lockers N/A N/A N/A N/A N/A N/A 0 $3,641 $0 Staffed Secure Facilities N/A N/A N/A N/A N/A N/A 0 $500,000 $0 Unstaffed Secure Facilities N/A N/A N/A N/A N/A N/A 0 $125,000 $0 Automated, on line keyed locker/secure facility registration N/A N/A N/A N/A N/A N/A 1 $30,000 $30,000 TOTAL $21,300 $0 $115,200 Facility and System Investment Cost Total $136,500 Estimated Annual Operating Expenses (2) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Bike Parking Management Team Vendors N/A N/A N/A N/A N/A N/A N/A N/A N/A Bike Parking Dedicated Staff #1 N/A N/A N/A N/A N/A N/A N/A N/A N/A Bike Parking Dedicated Staff #2 N/A N/A N/A N/A N/A N/A N/A N/A N/A TASI Staff and Materials N/A N/A N/A N/A N/A N/A LS $90,000 $90,000 Salary Legal LS $5,000 $5,000 N/A N/A N/A N/A N/A N/A e Locker Fees N/A N/A N/A N/A N/A N/A 4 $140 $560 Stations Manager 15% $196,696 $29,504 N/A N/A N/A N/A N/A N/A Treasury Revenue Manager 20% $188,144 $37,629 N/A N/A N/A N/A N/A N/A Finance, Bike Locker Administrator 50% $136,832 $68,416 N/A N/A N/A N/A N/A N/A Marketing, Web Developer 2% $171,040 $3,421 N/A N/A N/A N/A N/A N/A Real Estate 3% $171,040 $5,131 N/A N/A N/A N/A N/A N/A Bike Station Fees N/A N/A N/A N/A N/A N/A 1 $81,672 $81,672 Subtotal $149,101 $0 $172,232 Annual Operating Expenses Total $321,333 Estimated Revenue (3) Average Unit Revenue Item Revenue Revenue Item Units Keyed Locker Revenues 995 $34 $33,784 Total Revenue $33,784 Net Annual Operating Total $287,549 Notes: 1. The near term facility investments were developed for the purposes of this cost estimate only and are illustrative only. Detailed facility and cost planning and feasibility studies will be completed as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 2. The operational expenses are detailed cost estimates only and were developed for planning purposes as part of the Bike Parking Management Plan. Note that staff expenses include the fully burdened staff rate (salary + benefits). It is anticipated that detailed cost and financial planning for the bike parking system and its operational expenses will be included as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 3. Anticipated revenue is based on current annual revenue estimates from the existing keyed locker program. This revenue is deposited into the JPB's General Fund and is not used to directly supplement the costs of the program.

124 CENTRALIZED OPTION Estimated Near term Facility and System Investments in Bike Parking System (1) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Start up Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Purchase & Install Bike Racks 426 $50 $21,300 N/A N/A N/A 426 $200 $85,200 Purchase & Install & Start up e Lockers 240 $250 $60,000 N/A N/A N/A 240 $3,641 $873,840 Staffed Secure Facilities 0 $100,000 $0 N/A N/A N/A 0 $500,000 $0 Unstaffed Secure Facilities 5 $100,000 $500,000 N/A N/A N/A 5 $125,000 $625,000 Automated, on line keyed locker/secure facility registration N/A N/A N/A N/A N/A N/A 1 $30,000 $30,000 Subtotals $581,300 $0 $1,614,040 Facility and System Investment Cost Total $2,195,340 Estimated Annual Operating Expenses (2) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Bike Parking Management Team Vendors N/A N/A N/A N/A N/A N/A N/A N/A N/A Bike Parking Dedicated Staff #1 N/A N/A N/A 100% $171,040 $171,040 N/A N/A N/A Bike Parking Dedicated Staff #2 N/A N/A N/A 100% $171,040 $171,040 N/A N/A N/A TASI Staff and Materials N/A N/A N/A N/A N/A N/A LS $30,000 $30,000 Salary Legal LS $5,000 $5,000 N/A N/A N/A N/A N/A N/A e Locker Fees N/A N/A N/A N/A N/A N/A 258 $140 $36,120 Stations Manager 5% $196,696 $9,835 N/A N/A N/A N/A N/A N/A Treasury Revenue Manager 2% $188,144 $3,763 N/A N/A N/A N/A N/A N/A Finance, Bike Locker Administrator 0% $136,832 $0 N/A N/A N/A N/A N/A N/A Marketing, Web Developer 5% $171,040 $8,552 N/A N/A N/A N/A N/A N/A Real Estate 2% $171,040 $3,421 N/A N/A N/A N/A N/A N/A Bike Station Fees N/A N/A N/A N/A N/A N/A 2 $81,672 $163,344 Subtotal $30,570 $342,080 $229,464 Annual Operating Expenses Total $602,114 Estimated Revenue (3) Revenue Item Units Average Unit Revenue Item Revenue Keyed Locker Revenues 995 $34 $33,784 Total Revenue $33,784 Net Annual Operating Total $568,330 Notes: 1. The near term facility investments were developed for the purposes of this cost estimate only and are illustrative only. Detailed facility and cost planning and feasibility studies will be completed as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 2. The operational expenses are detailed cost estimates only and were developed for planning purposes as part of the Bike Parking Management Plan. Note that staff expenses include the fully burdened staff rate (salary + benefits). It is anticipated that detailed cost and financial planning for the bike parking system and its operational expenses will be included as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 3. Anticipated revenue is based on current annual revenue estimates from the existing keyed locker program. This revenue is deposited into the JPB's General Fund and is not used to directly supplement the costs of the program.

125 THIRD PARTY OPTION Estimated Near term Facility and System Investments in Bike Parking System (1) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Start up Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Purchase & Install Bike Racks 426 $50 $21,300 N/A N/A N/A 426 $200 $85,200 Purchase & Install & Start up e Lockers 240 $250 $60,000 N/A N/A N/A 240 $3,641 $873,840 Staffed Secure Facilities 1 $100,000 $100,000 N/A N/A N/A 1 $500,000 $500,000 Unstaffed Secure Facilities 5 $100,000 $500,000 N/A N/A N/A 5 $100,000 $500,000 Automated, on line keyed locker/secure facility registration N/A N/A N/A N/A N/A N/A 0 $30,000 $0 TOTAL $681,300 $0 $1,959,040 Facility and System Investment Cost Total $2,640,340 Estimated Annual Operating Expenses (2) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Bike Parking Management Team Vendors N/A N/A N/A N/A N/A N/A LS $284,800 $284,800 Bike Parking Dedicated Staff #1 N/A N/A N/A N/A N/A N/A N/A N/A N/A Bike Parking Dedicated Staff #2 N/A N/A N/A N/A N/A N/A N/A N/A N/A TASI Staff and Materials N/A N/A N/A N/A N/A N/A N/A N/A N/A Salary Legal LS $5,000 $5,000 N/A N/A N/A N/A N/A N/A e Locker Fees N/A N/A N/A N/A N/A N/A 258 $140 $36,120 Stations Manager 2% $196,696 $3,934 N/A N/A N/A N/A N/A N/A Treasury Revenue Manager 0% $188,144 $0 N/A N/A N/A N/A N/A N/A Finance, Bike Locker Administrator 0% $136,832 $0 N/A N/A N/A N/A N/A N/A Marketing, Web Developer 0% $171,040 $0 N/A N/A N/A N/A N/A N/A Real Estate 4% $171,040 $6,842 N/A N/A N/A N/A N/A N/A Bike Station Fees N/A N/A N/A N/A N/A N/A 1 $81,672 $81,672 RECURRING EXPENSES $15,776 $0 $402,592 Annual Operating Expenses Total $418,368 Estimated Revenue (3) Average Unit Revenue Item Revenue Revenue Item Units Keyed Locker Revenues N/A N/A N/A Total Revenue $0 Net Annual Operating Total $418,368 Notes: 1. The near term facility investments were developed for the purposes of this cost estimate only and are illustrative only. Detailed facility and cost planning and feasibility studies will be completed as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 2. The operational expenses are detailed cost estimates only and were developed for planning purposes as part of the Bike Parking Management Plan. Note that staff expenses include the fully burdened staff rate (salary + benefits). It is anticipated that detailed cost and financial planning for the bike parking system and its operational expenses will be included as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 3. Anticipated revenue is assumed to be collected by the third party vendors.

126 HYBRID MANAGEMENT APPROACH OPTION Estimated Near term Facility and System Investments in Bike Parking System (1) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Start up Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Purchase & Install Bike Racks 426 $50 $21,300 N/A N/A N/A 426 $200 $85,200 Purchase & Install & Start up e Lockers 240 $250 $60,000 N/A N/A N/A 240 $3,641 $873,840 Staffed Secure Facilities 1 $100,000 $100,000 N/A N/A N/A 1 $500,000 $500,000 Unstaffed Secure Facilities 5 $100,000 $500,000 N/A N/A N/A 5 $100,000 $500,000 Automated, on line keyed locker/secure facility registration N/A N/A N/A N/A N/A N/A 0 $30,000 $0 TOTAL $681,300 $0 $1,959,040 Facility and System Investment Cost Total $2,640,340 Estimated Annual Operating Expenses (2) Cost Item Allocated Costs New Hire Costs Vendor and Purchase Costs Units Unit Cost Item Cost Units Unit Cost Item Cost Units Unit Cost Item Cost Bike Parking Management Team Vendors (3) N/A N/A N/A N/A N/A N/A LS $434,800 $434,800 Bike Parking Dedicated Staff #1 N/A N/A N/A N/A N/A N/A N/A N/A N/A Bike Parking Dedicated Staff #2 N/A N/A N/A N/A N/A N/A N/A N/A N/A TASI Staff and Materials N/A N/A N/A N/A N/A N/A N/A N/A N/A Salary Legal LS $5,000 $5,000 N/A N/A N/A N/A N/A N/A e Locker Fees N/A N/A N/A N/A N/A N/A 258 $140 $36,120 Stations Manager 2% $196,696 $3,934 N/A N/A N/A N/A N/A N/A Treasury Revenue Manager 0% $188,144 $0 N/A N/A N/A N/A N/A N/A Finance, Bike Locker Administrator 0% $136,832 $0 N/A N/A N/A N/A N/A N/A Marketing, Web Developer 0% $171,040 $0 N/A N/A N/A N/A N/A N/A Real Estate 4% $171,040 $6,842 N/A N/A N/A N/A N/A N/A Bike Station Fees N/A N/A N/A N/A N/A N/A 1 $81,672 $81,672 RECURRING EXPENSES $15,776 $0 $552,592 Annual Operating Expenses Total $568,368 Estimated Revenue (4) Average Unit Revenue Item Revenue Revenue Item Units Keyed Locker Revenues N/A N/A N/A Total Revenue $0 Net Annual Operating Total $568,368 Notes: 1. The near term facility investments were developed for the purposes of this cost estimate only and are illustrative only. Detailed facility and cost planning and feasibility studies will be completed as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 2. The operational expenses are detailed cost estimates only and were developed for planning purposes as part of the Bike Parking Management Plan. Note that staff expenses include the fully burdened staff rate (salary + benefits). It is anticipated that detailed cost and financial planning for the bike parking system and its operational expenses will be included as part of implementation of the Bike Parking Management Plan. These cost estimates may be revisited and revised in the future. 3. Bike Parking Management Team Vendors includes contracted staff and vendors for the bike parking system, including the dedicated project manager for bike access (who is assumed to be hired as a contracted staff member). 4. Anticipated revenue is assumed to be collected by the third party vendors.

127 CALTRAIN BIKE PARKING MANAGEMENT PLAN - PUBLIC REVIEW DRAFT Appendix K: Bike Parking Activities and Responsibilities with Hybrid Management Approach K.1 Introduction The following pages present an extensive table that delineates the various activities needed to deliver a high-quality bike parking management system. It specifies which entities are responsible for each activity under the new hybrid management approach, with the lead roles represented by a full square box and supportive roles by an empty square box. It is important to note that some of these roles and responsibilities may shift as part of the implementation of the Bike Parking Management Plan and the dedicated project manager for bike access is brought on board.

128 Appendix K: Bike Parking Activities and Responsibilities with Hybrid Management Approach Activities Rail Ops 1 Rail Contracts & Budgets Rail Eng. & Main. Real Estate Caltrain Planning Marketing & Com. Affairs Finance Grants Legal Cities County Agencies Bike Parking Specialist Vendors Overall System Activities Set goals and performance measures for bike parking facilities Advise on system-wide bike parking strategies and coordination with other Caltrain planning activities Update Bike Parking Management Plan as needed Coordinate with partner agencies and cities on bike planning and facilities, including on efforts to plan for and install new facilities at and near stations (including bikeshare facilities) Coordinate with external advocacy groups, CAC, BAC, and JPB as needed Identify ongoing bike parking needs and oversee improvements along corridor for bike parking system Manage vendors providing bike parking facilities and services

129 Activities Maintain and update bike parking facility database Adapt to and implement new bike parking technology Lead and implement branding and marketing bike parking facilities and services Rail Contracts & Budgets Rail Eng. & Main. Caltrain Marketing & Com. Affairs Finance Grants Legal Bike Parking Specialist Vendors Rail Real County Ops 1 Estate Planning Cities Agencies Passenger Activities Manage all aspects of customer service for passengers about all aspects of bike parking Respond in real-time to customer complaints and questions (via phone and ) Direct in-person passenger requests and complaints to bike parking vendors to be addressed Manage and fulfill registration, billing, and lease termination processes for bike parking facilities (keyed lockers and other facilities as needed) Log and track maintenance requests from customers Assign and send locker keys to customers and replace as

130 Caltrain Activities Rail Ops 1 Rail Contracts & Budgets Rail Eng. & Main. Real Estate Planning Marketing & Com. Affairs Finance Grants Legal Cities County Agencies Bike Parking Specialist Vendors needed Maintain and update website with public Caltrain bike parking system information Field Facilities Activities Update JPB Engineering Standards to facilitate installation of bike parking facilities on Caltrain property near platforms Install bike parking facilities on JPB property Identify and secure physical space for bicycle parking near platforms or on JPB property Identify and secure space for bicycle parking near stations, outside of JPB property Process and track passengers' maintenance requests for existing and future facilities (including emergency requests), and coordinate with those fulfilling maintenance needs

131 Activities Fulfill passengers' maintenance requests for existing and future facilities (including emergency requests) Oversee and fulfill routine equipment and facility maintenance Provide staff for staffed, secure parking facilities Monitor and track bike parking facility use periodically at all stations in the system Caltrain Bike Parking Specialist Vendors Real County Estate Planning Cities Agencies Rail Ops 1 Rail Contracts & Budgets Rail Eng. & Main. Marketing & Com. Affairs Finance Grants Legal Report on bicycle parking system performance periodically, including performance on Bike Parking Management Plan's goals and performance metrics Finance Activities Provide or obtain capital funding for bike parking facilities Provide or obtain operating funding for bike parking facilities and services Submit capital funding requests annually for JPB's Capital Budget

132 Activities Search for additional funding opportunities for the bike parking system, including grant opportunities Lead and complete grant application process for bike parking system funding (operating or capital funds) Lead process to coordinate with funding partners to obtain additional funding for bike parking system (outside of regular JPB budgeting process) Rail Contracts & Budgets Rail Eng. & Main. Caltrain Marketing & Com. Affairs Finance Grants Legal Bike Parking Specialist Vendors Rail Real County Ops 1 Estate Planning Cities Agencies Purchase bike parking facilities and equipment Procurement and Contract Activities Draft Requests for Information (RFI) and/or Requests for Proposals (RFP) for bike parking facilities and services Lead and manage RFI and RFP processes Advise and support the RFI and RFP processes (evaluating proposals, etc.)

133 Activities Review documents and materials related to RFI, RFPs, and contracts for bike parking vendors and facilities Lead and manage procurement and contract processes for bike parking vendors and facilities Draft contracts for bike parking vendors, including for services and facilities Complete procurement and contract processes for bike parking vendors and facilities Caltrain Bike Parking Specialist Vendors Real Estate Planning Cities County Agencies Rail Ops 1 Rail Contracts & Budgets Rail Eng. & Main. Marketing & Com. Affairs Finance Grants Legal Monitor and update as needed the terms of bike parking vendor contracts (including TASI). Notes: 1. Rail Operations efforts would be led by a new dedicated project manager for bikes and access, a position that will report to the Rail Division.

134