ipong FAQ/Troubleshooting Guide

Transcription

1 Please be sure to visit our website at www. ipong.net and register your ipong robot when you purchase it to ac7vate your warranty. If you experience a usage issue with your unit, you can go through our list of common issues and their solu7ons below. If you problem persists, please info@ipong.net. Ball Feeder Motor not running? Check to see that the A/C adapter is plugged in all the way. Unplug A/C adapter. Take the Ball Feeder Plate off to see if there are obstruc@ons(dust, fuzz, hair, etc.) keeping the motor from spinning. Remove any obstruc@ons, re- aiach A/C adapter and try again Rubber Wheels not spinning? Check to see that the A/C adapter is plugged in all the way. Unplug A/C adapter. Remove top and boiom cone. Remove front plas@c casing by pressing the top and boiom tabs. Check to see if there are any obstruc@ons(dust, fuzz, hair, etc.) keeping the rubber wheels from spinning. Remove and obstruc@ons, re- aiach A/C adapter and try again. Balls hidng the side of the discharge hole? Balls falling out hole, not shoo7ng? Balls shoo7ng out at different angles? Balls not shoo7ng at consistent speed? If you have an ipong Topspin check the baieries. If you have the ipong Original or ipong Pro check to see that the A/C adaptor is plugged in all the way. Robot won t turn on? For Original and Pro models check to see that the A/C adapter is plugged in all the way to the back of the robot and the wall. For Topspin model check to make sure the baieries s@ll have life No change in speed when remote dials are turned? The speed does not increase or decrease. The remote dials only change the ball frequency, meaning how oqen the balls come out consecu@vely.

2 Try backing the ipong as close to the edge of the table. You can purchase an ipong Tilt Stand which will angle the ipong down slightly, shortening the balls distance. Available on our website, under Accessories. Be sure that you are not exceeding the maximum ball capacity that the ipong can hold; maximum capacity is 100 balls. If the issue exist try lessening the amount of balls that you put into the ipong to about 75 balls. Having trouble gedng the correct topspin/backspin/ you want? Check our user manual for a list of different shots and how to achieve them. Rota7ng plate tab broken? The rota@ng plate is a sensi@ve part and can break if the ipong is not handled carefully. Once the rota@ng plate has broken it cannot be fixed manually. You will need to contact customer service for a replacement part. You can contact customer service by going to under Support. Last couple balls in hopper don t shoot out? This is a common occurrence and not a defect in the product. It to reload the ipong with balls. What do I do with all the balls lying around on the floor? You can try our Table Tennis Prac@ce Net. It aiaches to your table and will catch any balls hit into it, so they don t make it to the floor. Available on our website under Accessories. You could also try our Ball Pickup Net. It is a convenient net with an extendable handle to make ball collec@on easy. Available on our website, under Accessories. Place the ipong near the back edge of the table to allow more room for the ball.

3 Increase the topspin a liile, un@l the balls land on the table, and/or decreasing the backspin. To allow for more backspin, place an stand under the back of the unit. A: Be sure you are using the correct size balls. ipong robots work only with 40mm table tennis balls A: If the entry cut- out on the agitator plate stops directly above feeder hole, it will allow mul@ple balls to enter into the firing chamber and will cause jamming. To prevent this, avoid turning the unit off with the entry cut- out aligned with the feeder hole. Balls hidng side of discharge hole? A: Check the produc@on date. If unit was produced before 09/2012 the faceplate may need to be exchanged for one with a slightly larger discharge hole. For a replacement contact customer service under the Support sec@on at Balls shoo7ng out at different angles? I don't like picking up all the balls and pudng them back in. Is there any way to have the balls automa7cally recycle through the machine? A: (I thought this was just a result of the balls hi`ng the side of the hole. Is this a separate issue) Try hi`ng all the balls directly back into the top of the ipong unit. You may have to gently lob them in to prevent them from simply bouncing out. Does the ipong work for tennis balls too? No, the ipong robot is designed only for table tennis balls. The fuzzy coverings on tennis balls can shed and make a mess inside of the ipong. Also, tennis balls are too large. Adjust topspin/backspin to lower se`ngs. If the ipong is on stand, adjust the height/angle. Rota7ng plate tab broken? Request Help by ing cs@ipong.net? Turn off Ipong and unplug it from the wall. use your fingers/screwdriver to remove the jammed balls. Balls not shoo7ng at consistent speed? Check to see if there are a significant number of balls in the Ipong, if not it to put more balls in the Ipong.

4 Balls falling out hole, not shoo7ng? ipong FAQ/Troubleshooting Guide Turn the frequency dial higher in order to give the machine enough power to shoot the balls. Having trouble gedng the correct topspin/backspin/ you want? Ensure that only the dial with the spin you want is turned up otherwise the spins may cancel each other out. Check our user manual for a list of different shots and how to achieve them. Ball Feeder constantly obstructed due to dust/hair etc? Check your 40mm balls, they may be covered in hair/ dust from the fric@on they build from the ipong. If used oqen ensure that the balls are properly dusted before feeding them into the hopper. If you are on a carpeted surface check for obstruc@ons oqen as this may be heightened by increased amounts of dust/ hair from the playing space. Balls get Jammed immediately arer reloading. Remove all balls from the ball feeder and the shooter. Let the ipong run empty. Reload the balls while the ipong is running. Let the ipong run with no balls and listen to the motor. If it is strained or sounds funny contact customer service by going to under Support. What speed does the ipong shoot the balls? Is the speed adjustable? It shoots the balls out at a fixed 20mph. You cannot increase or decrease the speed. Does the ipong require any rou7ne maintenance or cleaning? It does not require any maintenance, although it is important to make sure the wheels are clean and free from dust. What can I do once a ball is jammed or stuck inside the ipong? Unplug or remove the baieries for the unit. With a couple fingers reach in and fish the ball out. You can the unit upside down and shake it to get the ball to fall out. What is the max speed of the ipong Pro?

5 70 balls per minute. I bought the IPONG pro and it is not working properly. I ball just shoots out randomly in different direc7ons. The ball does not come out straight. The ball some 7mes go's ler, right and some7mes straight. What can I do? Replacement ipong sent. My ipong is very loud when in use. Turn off machine and examine if there are any obstruc@ons is the wheel motors. Also, verify the ipong is on a level surface and isn't vibra@ng and moving around. If loud noise persists, call Customer Service. As soon as I turn on the ipong, the balls jam. A: This problem is oqen caused by one or more of the spin control knobs are in the off posi@on when first turning on the machine. To fix the problem, turn off the machine, use something to remove jammed balls from the discharge hole, and then making sure to adjust the spin knobs so that they are slightly on when turning the ipong back on. ipong isn't turning on. Confirm the adaptor is plugged in and that there is power to the outlet. The problem may be due to a bad adaptor plug. Call customer service. Either the top wheel or boxom wheel no longer rotates. Call customer service for a replacement. Balls are loaded but rota7ng plate isn't moving. Remove some of the balls from the top feeder. Overloading the top with balls may be too heavy for the plate to rotate. The lixle nub where the rota7ng plate axaches broke off. Call customer service for replacement parts.