Your Top Box Score. Percentile Rank Rate hospital % 63.0% Previous % Jul-Sep. Current % Oct-Dec

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1 HCAHPS Summary Report Surveys Returned: October December 2014 Domains and Questions n Previous % Jul-Sep Current % Oct-Dec All DB N = 1642 Large PG DB N = Bed Grp N = % 63.0% % 70.9% % 77.2% % 79.3% % 76.3% % 76.1% % 61.2% % 58.5% % 63.9% % 82.4% % 86.4% % 82.1% % 78.8% % 63.7% % 68.6% % 58.8% % 75.3% % 70.7% % 79.8% % 68.6% % 79.2% % 58.0% % 84.6% % 80.4% COTH Peer Group N = 324 n = number of respondents 1

2 HCAHPS Summary Report Surveys Returned: October December 2014 Domains and Questions n Previous % Jul-Sep Current % Oct-Dec All DB N = 1642 Large PG DB N = Bed Grp N = % 88.9% % 50.4% % 47.9% % 49.2% % 54.3% COTH Peer Group N = 324 n = number of respondents 2

3 HCAHPS 12 Month Priority Index Survey items are correlated to H CAHPS Overall Rating 0-10 Order Survey Item Source All DB %ile Correlation 1 Staff worked together care for you PG Nurses kept you informed PG Response concerns/complaints PG Overall rating of care given PG Likelihood recommending hospital PG Attention to special/personal needs PG Skill of the nurses PG Nurses' attitude toward requests PG Quality of the food PG Promptness response to call PG The priority index combines information about your organization's performance and the relative importance of each question to respondents' overall rating. Higher priority is given to those issues that are relatively more important to respondents (higher correlation coefficients) and relatively lower performing (lower percentile rank) for your organization. Questions are listed in decreasing priority. To provide stability, the Priority Index is based on the prior rolling 12 month period. 3

4 UNIT COMPARISON HCAHPS Unit Comparison Domains and Questions 3 Neuro 4South 4West 5 BMT 5 North 42.9% 78.6% 62.5% 100.0% 71.4% 69.2% 85.7% 54.2% 100.0% 57.1% 63.6% 83.3% 62.0% 100.0% 81.0% 64.3% 85.7% 65.2% 100.0% 100.0% 57.1% 85.7% 58.3% 100.0% 71.4% 69.2% 78.6% 62.5% 100.0% 71.4% 45.3% 75.0% 51.7% 30.0% 51.4% 46.2% 64.3% 45.5% 60.0% 42.9% 44.4% 85.7% 57.9% N/A 60.0% 65.9% 90.5% 80.6% 100.0% 85.7% 78.6% 92.9% 91.7% 100.0% 85.7% 69.2% 92.9% 75.0% 100.0% 85.7% 50.0% 85.7% 75.0% 100.0% 85.7% 72.0% 58.8% 66.7% 90.0% 71.4% 85.7% 71.4% 62.5% 100.0% 57.1% 58.3% 46.2% 70.8% 80.0% 85.7% 54.2% 75.0% 71.7% 100.0% 92.9% 50.0% 58.3% 69.6% 100.0% 85.7% 58.3% 91.7% 73.9% 100.0% 100.0% 62.5% 72.2% 63.6% 70.0% 75.0% 62.5% 77.8% 73.3% 80.0% 100.0% 62.5% 66.7% 53.8% 60.0% 50.0% 54.5% 86.4% 85.0% 100.0% 92.9% 45.5% 81.8% 80.0% 100.0% 85.7% 63.6% 90.9% 90.0% 100.0% 100.0% 18.6% 61.0% 41.7% 93.3% 54.0% 7.1% 57.1% 45.8% 80.0% 33.3% 21.4% 64.3% 37.5% 100.0% 57.1% 27.3% 61.5% 41.7% 100.0% 71.4% 4

5 UNIT COMPARISON HCAHPS Unit Comparison Domains and Questions 5 West 6 CCU 6 South 6 Tele 7 Med 40.0% N/A 57.1% 72.2% 75.0% 60.0% N/A 85.7% 76.5% 62.5% 86.7% N/A 71.4% 76.5% 62.5% 90.0% N/A 71.4% 76.5% 68.8% 80.0% N/A 71.4% 70.6% 62.5% 90.0% N/A 71.4% 82.4% 56.3% 63.3% N/A 32.5% 66.5% 53.1% 66.7% N/A 40.0% 61.5% 56.3% 60.0% N/A 25.0% 71.4% 50.0% 93.3% N/A 81.0% 82.4% 70.8% 100.0% N/A 85.7% 82.4% 75.0% 90.0% N/A 85.7% 88.2% 62.5% 90.0% N/A 71.4% 76.5% 75.0% 68.3% N/A 71.4% 61.8% 43.8% 70.0% N/A 85.7% 58.8% 43.8% 66.7% N/A 57.1% 64.7% 43.8% 75.0% N/A 78.6% 75.0% 57.1% 66.7% N/A 71.4% 66.7% 57.1% 83.3% N/A 85.7% 83.3% 57.1% 70.1% N/A 70.0% 61.1% 57.1% 77.8% N/A 80.0% 66.7% 71.4% 62.5% N/A 60.0% 55.6% 42.9% 75.0% N/A 85.7% 88.2% 71.4% 60.0% N/A 85.7% 88.2% 78.6% 90.0% N/A 85.7% 88.2% 64.3% 38.5% N/A 58.1% 46.7% 51.4% 40.0% N/A 71.4% 44.4% 43.8% 20.0% N/A 42.9% 55.6% 43.8% 55.6% N/A 60.0% 40.0% 66.7% 5

6 UNIT COMPARISON HCAHPS Unit Comparison Domains and Questions 7 Peri 7N-T MICU S Trauma SICU 60.0% 60.0% N/A N/A N/A 50.0% 80.0% N/A N/A N/A 86.7% 71.7% N/A N/A N/A 90.0% 75.0% N/A N/A N/A 80.0% 80.0% N/A N/A N/A 90.0% 60.0% N/A N/A N/A 60.0% 80.0% N/A N/A N/A 60.0% 60.0% N/A N/A N/A 60.0% N/A N/A N/A N/A 76.7% 93.3% N/A N/A N/A 80.0% 100.0% N/A N/A N/A 70.0% 100.0% N/A N/A N/A 80.0% 80.0% N/A N/A N/A 80.0% 60.0% N/A N/A N/A 80.0% 80.0% N/A N/A N/A 80.0% 40.0% N/A N/A N/A 80.0% 50.0% N/A N/A N/A 80.0% 50.0% N/A N/A N/A 80.0% 50.0% N/A N/A N/A 50.0% N/A N/A N/A N/A 50.0% N/A N/A N/A N/A 50.0% N/A N/A N/A N/A 85.0% 100.0% N/A N/A N/A 80.0% 100.0% N/A N/A N/A 90.0% 100.0% N/A N/A N/A 63.3% 53.3% N/A N/A N/A 50.0% 40.0% N/A N/A N/A 70.0% 60.0% N/A N/A N/A 70.0% 60.0% N/A N/A N/A 6

7 HCAHPS Specialty Comparison SPECIALTY COMPARISON Domains and Questions Bone Marrow Transplant Telemetry 100.0% 73.7% 100.0% 72.2% 30.0% 67.9% 60.0% 64.3% N/A 71.4% 90.0% 63.9% 100.0% 61.1% 80.0% 66.7% 100.0% 75.0% 100.0% 66.7% 70.0% 60.0% 80.0% 70.0% 60.0% 50.0% 93.3% 49.7% 80.0% 47.4% 100.0% 57.9% 100.0% 43.8% 7