Adult Tally A B C D E F G MINIMUM S O F A TOTAL WorkSource Center Operator Name STANDARDS MET* Customer Satisfaction Outcomes and Flow Administrative Capability S EARNED Canoga Park-West Hills Arbor/Rescare 2 Northeast Los Angeles Arbor/Rescare 4 Van Nuys-Sherman Oaks Arbor/Rescare 2 Chatsworth-Northridge Build Rehabilitation Industries 4 Downtown Chicana Service Action Center 2 Chinatown Chinatown Service Center 3 Harbor City of Long Beach/Pacific Gateway WIN 4 Wilshire-Metro Community Career Development, Inc 3 South Los Angeles Community Centers, Inc. 2 Sun Valley El Proyecto del Barrio, Inc. 3 Metro North Goodwill Industries of Southern California 3 Housing Authority WorkSource Portal Housing Authority of the City of Los Angeles 1 Marina del Rey-Mar vista Jewish Vocational Service 2 West Adams-Baldwin Hills Los Angeles Urban League, Inc. 3 Hollywood Managed Career Solutions, Inc. 4 Westlake Pacific Asian Consortium in 3 Southeast Los Angeles- Crenshaw UAW-Labor Training Corporation 3 Southeast Los Angeles- Watts Watts Labor Community Action Committee 2 TOTAL S 18 10 13 9 *This Star is earned by meeting 80 all Outcome/Flow contract goals. Q:\PRE\PLANNING SECTION\Performance Evaluations\WIA\PY 11_12\PY 11_ 12 SOFA Annual 1/10/20131:29 PM
Adult Outcomes and Flow A B C D E F G H I J K L M N O P Q R S T U V W X Y Z AA AB AC AD AE WorkSource Center Operator Name 100% EXITS - New and Carryover Adult Dislocated Worker PLACEMENT RATE / PLACEMENT GOAL Based on Exiters Rate Rate Rate Rate MEASURES AVERAGE HOURLY WAGE At Exit RETENTION RATE Based on Exiters 4/1/10-3/31/11 Adult Dislocated Worker Adult Dislocated Worker Adult Dislocated Worker NUMBER OF UNIVERSAL ACCESS CUSTOMERS Canoga Park- West Hills Arbor/Rescare 101 102 101% 60 60 100% 83% 89% 108% 82% 93% 114% $12.00 $16.17 135% $14.30 $20.73 145% 76.5% 83.1% 109% 82% 93.7% 115% 15,700 16,278 104% YES Northeast Los Angeles Arbor/Rescare 114 118 104% 59 59 100% 85% 87% 103% 85% 85% 100% $11.10 $11.29 102% $12.00 $13.30 111% 76.5% 80.2% 105% 82% 83.1% 102% 5,100 14,096 277% YES Van Nuys- Sherman Oaks Arbor/Rescare 124 133 108% 63 67 107% 82% 88% 108% 82% 88% 107% $12.00 $13.40 112% $14.30 $19.74 139% 76.5% 83.9% 110% 82% 87.1% 107% 7,000 7,906 113% YES Chatsworth- Northridge Build Rehabilitation Industries 133 143 108% 74 77 105% 82% 83% 102% 81% 82% 101% $11.10 $12.37 112% $14.30 $17.30 121% 76.5% 83.9% 110% 82% 88.5% 108% 5,200 6,241 121% YES Chicana Service Action Downtown Center 88 89 102% 46 52 114% 85% 98% 115% 85% 84% 99% $11.10 $15.03 136% $11.70 $12.85 110% 76.5% 89.4% 117% 82% 89.3% 109% 15,900 20,050 127% YES Chinatown Chinatown Service Center 64 75 118% 37 38 103% 81% 96% 119% 80% 100% 125% $11.20 $13.21 118% $12.70 $15.81 125% 76.5% 91.4% 120% 82% 91.2% 112% 2,500 2,548 102% YES Harbor City of Long Beach Pacific Gateway WIN 76 89 118% 56 83 149% 83% 90% 109% 82% 93% 114% $12.90 $14.62 114% $15.00 $15.88 106% 76.5% 93.1% 122% 82% 89.5% 110% 6,700 9,077 136% YES Wilshire-Metro Community Career Development 129 156 121% 67 75 112% 80% 96% 119% 84% 92% 110% $11.10 $13.42 121% $13.80 $19.97 145% 76.5% 81.4% 107% 82% 82.0% 100% 4,800 5,225 109% YES South Community Los Angeles Centers, Inc. 127 134 106% 69 69 100% 83% 99% 120% 85% 97% 115% $11.10 $12.83 116% $11.70 $13.72 118% 76.5% 76.1% 100% 82% 71.9% 88% 9,800 9,781 100% YES El Proyecto Sun Valley del Barrio 137 189 138% 77 99 129% 85% 92% 109% 85% 88% 104% $12.00 $13.75 115% $14.50 $14.94 104% 76.5% 76.9% 101% 82% 87.5% 107% 5,800 9,426 163% YES Metro North Goodwill Industries of Southern California 117 128 110% 61 70 115% 80% 97% 122% 84% 99% 118% $11.10 $13.10 119% $13.50 $15.94 119% 76.5% 93.1% 122% 82% 92.0% 113% 7,900 13,697 174% YES Housing Authority Housing Authority of WorkSourcePortal the City of Los Angeles 70 62 89% 42 43 103% 84% 98% 117% 85% 92% 109% $11.10 $11.99 109% $13.20 $13.06 99% 76.5% 95.5% 125% 82% 93.2% 114% 1,500 1,582 106% YES Marina del Rey- Mar Vista Jewish Vocational Service 106 110 104% 66 67 102% 79% 79% 100% 84% 87% 104% $12.50 $16.07 129% $15.00 $23.89 160% 76.5% 96.3% 126% 82% 88.0% 108% 5,700 5,778 102% YES West Adams- Baldwin Hills Los Angeles Urban League, Inc. 149 164 111% 78 96 124% 82% 85% 104% 85% 85% 100% $12.60 $13.52 108% $12.70 $15.38 122% 76.5% 81.8% 107% 82% 81.8% 100% 3,300 3,337 102% YES Hollywood Managed Career Solutions, Inc. 129 170 132% 68 83 123% 82% 83% 101% 84% 84% 100% $11.30 $16.10 143% $14.00 $16.92 121% 76.5% 86.4% 113% 82% 82.3% 101% 7,200 18,826 262% YES Pacific Asian Consortium Westlake in 121 126 105% 66 75 114% 83% 84% 101% 83% 88% 106% $11.25 $18.88 168% $12.70 $19.31 153% 76.5% 81.8% 107% 82% 78.9% 97% 3,800 4,356 115% YES Southeast LA- UAW-Labor Crenshaw Training Corporation 143 278 195% 70 102 146% 85% 95% 112% 85% 96% 113% $11.10 $14.37 130% $12.75 $16.65 131% 76.5% 77.3% 102% 82% 85.1% 104% 6,700 7,329 110% YES Southeast LA- Watts Watts Labor Community Action Committee 123 146 119% 49 53 109% 82% 94% 115% 85% 88% 104% $11.10 $12.80 116% $11.70 $15.78 135% 76.5% 81.3% 107% 82% 77.4% 95% 6,900 12,126 176% YES WSC TOTAL 2051 2412 118% 1108 1268 114% 75.0% 77.4% 104% 74.0% 74.0% 100% $11,100 $13,599 123% $14,400 $15,590 109% 76.5% 84.9% 111% 82% 83.9% 103% 121,500 167,659 138% EER EER Avg. Earnings Avg. Earnings MINIMUM CONTRACT GOALS Benchmark 80% 80% 80% 80% 80% 80% 80% 80% 80% Benchmark 100% 100% 100% 100% 100% 100% 100% 100% 100% = Level *If a Contractor meets or exceeds 80 all of their Adult and Dislocated Worker Outcome and Flow goals, a "MINIMUM CONTRACT GOALS MET" is earned. =Below Minimum Benchmark **If a contractor meets or exceeds the Benchmark for all measures in this category, An "Exemplary Performance is earned for the category. PERFORMANCE MINIMUM CONTRACT GOALS MET* Must Meet ALL MIN. s ** Must Meet ALL Benchmarks
Adult Administrative Capability A B C D E F G H I J K L M N O P Q MEASURES Expenditure of Training and Supportive Services Funds Set-aside / Leveraged Resources (20%) PERFORMANCE WorkSource Center Operator Name MONITORING MEASURES New Enrollments by 12/31/11 ADULT DISLOCATED TOTAL WIA EXPEND- ITURES WIA TRAINING/ SUPPORT EXPENDITURES TOTAL MINIMUM WIA SET-ASIDE GOAL (20%) PERCENT OF WIA GOAL (K/L) LEVERAGED RESOURCES EXPENDITURES LEVERAGE RESOURCES GOAL (5%) PERCENT OF LEVERAGE RESOURCES GOAL (N/O) Canoga Park-West Hills Arbor/Rescare V ery Good 51 67 131% 30 42 140% $1,217,021 $241,378 $243,404 99% $96,578 $60,851 159% Northeast Los Angeles Arbor/Rescare V ery Good 57 78 137% 30 34 113% $1,007,896 $205,854 $201,579 102% $62,553 $50,395 124% Van Nuys-Sherman Oaks Arbor/Rescare V ery Good 62 86 139% 32 50 156% $1,101,645 $217,135 $220,329 99% $99,646 $55,082 181% Chatsworth-Northridge Build Rehabilitation Industries V ery Good 67 108 161% 37 51 138% $1,347,449 $273,957 $269,490 102% $82,129 $67,372 122% Downtown Chicana Service Action Center V ery Good 44 58 132% 23 9 39% $913,748 $183,045 $182,750 100% $51,963 $45,687 114% Chinatown Chinatown Service Center V ery Good 32 35 109% 19 23 121% $621,126 $112,171 $124,225 90% $58,519 $31,056 188% Harbor City of Long Beach/Pacific Gateway WIN V ery Good 38 68 179% 28 34 121% $798,979 $198,752 $159,796 124% $88,210 $39,949 221% Wilshire-Metro Community Career Development, Inc V ery Good 65 112 172% 34 65 191% $1,137,735 $227,653 $227,547 100% $70,771 $56,887 124% South Los Angeles Community Centers, Inc. S atisfactory 64 100 156% 35 54 154% $1,166,381 $231,205 $233,276 99% $118,174 $58,319 203% Sun Valley El Proyecto del Barrio, Inc. S atisfactory 69 63 91% 39 50 128% $1,149,220 $234,511 $229,844 102% $0 $57,461 0% Metro North Goodwill Industries of Southern California V ery Good 59 83 141% 31 39 126% $929,142 $198,137 $185,828 107% $85,884 $46,457 185% Housing Authority WorkSource Portal Housing Authority of the City of Los Angeles S atisfactory 35 41 117% 21 15 71% $498,571 $82,342 $99,714 83% $36,495 $24,929 146% Marina del Rey-Mar vista Jewish Vocational Service V ery Good 53 82 155% 33 67 203% $879,498 $163,704 $175,900 93% $46,128 $43,975 105% West Adams-Baldwin Hills Los Angeles Urban League, Inc. V ery Good 75 126 168% 39 50 128% $1,121,800 $219,946 $224,360 98% $148,868 $56,090 265% Hollywood Managed Career Solutions, Inc. V ery Good 65 141 217% 34 74 218% $1,213,104 $248,125 $242,621 102% $547,046 $60,655 902% Westlake Pacific Asian Consortium in V ery Good 61 92 151% 33 40 121% $1,122,093 $224,804 $224,419 100% $73,806 $56,105 132% Southeast Los Angeles- Crenshaw UAW-Labor Training Corporation S atisfactory 72 168 233% 35 87 249% $1,148,764 $180,865 $229,753 79% $279,843 $57,438 487% Southeast Los Angeles- Watts Watts Labor Community Action Committee V ery Good 62 139 224% 25 42 168% $927,949 $185,178 $185,590 100% $50,109 $46,397 108% WORKSOURCE TOTAL $18,302,120 $3,628,763 $3,660,424 99% $1,996,725 $915,106 218% MINIMUM GOAL S atisfactory S atisfactory 80% 80% Benchmark V ery Good 100% 100% 100% 100% Must Earn First and Meet ALL Benchmarks
Adult Customer Satisfaction A B C D E F MEASURE WorkSource Center Operator Name Customer Satisfaction (Intercept) Exiter Satisfaction (Telephone) Employer Satisfaction Canoga Park-West Hills Arbor/Rescare 9.2 7.2 7.5 Northeast Los Angeles Arbor/Rescare 9.4 8.8 8.0 Van Nuys-Sherman Oaks Arbor/Rescare 8.9 7.8 8.1 Chatsworth-Northridge Build Rehabilitation Industries 9.3 8.2 9.8 Downtown Chicana Service Action Center 9.5 7.8 9.9 Chinatown Chinatown Service Center 9.2 8.7 8.4 Harbor City of Long Beach/Pacific Gateway WIN 9.4 8.5 9.1 Wilshire-Metro Community Career Development, Inc 9.7 7.4 8.7 South Los Angeles Community Centers, Inc. 9.5 9.3 9.1 Sun Valley El Proyecto del Barrio, Inc. 9.5 8.2 9.1 Metro North Goodwill Industries of Southern California 9.5 8.2 7.3 Housing Authority WorkSource Portal Housing Authority of the City of Los Angeles 9.5 8.0 7.8 Marina del Rey-Mar vista Jewish Vocational Service 8.7 8.3 6.5 West Adams-Baldwin Hills Los Angeles Urban League, Inc. 9.1 8.6 8.4 Hollywood MCS Rehabilitation, Inc. 9.5 9.6 9.1 Westlake Pacific Asian Consortium in 9.6 8.9 8.7 Southeast Los Angeles- Crenshaw UAW-Labor Training Corporation 9.0 9.4 8.8 Southeast Los Angeles- Watts Watts Labor Community Action Committee 9.5 9.6 6.6 = Level benchmarks Must Earn First 9.0 8.6 8.4 and Meet ALL 8.6 8.2 8.0 Benchmarks 1/10/13 1:26 PM
Youth Tally A B C D E F G MINIMUM S O F A TOTAL ning Area Service Provider STANDARDS Customer Outcomes Administrative S MET* Satisfaction and Flow Capability EARNED South Valley El Proyecto del Barrio 4 North Valley East Los Angeles Central Los Angeles El Proyecto del Barrio Para Los Ninos AYE/Catholic Charities 4 4 4 Youth Opportunity Movement (YOM) Youth Opportunity Movement (YOM) Regents of the University of CA (UCLA) 4 4 3 AYE/Catholic Charities 4 South Los Angeles Los Angeles Urban League, Inc. 3 Watts Labor Community Action Center 4 Youth Opportunity Movement (YOM) 4 Harbor Los Angeles Unified School District, Career Development 0 West Los Angeles Regents of the University of CA (UCLA) 4 Citywide Marriott Foundation Bridges 4 TOTAL S 13 13 12 12 *This Star is earned by meeting 80 Outcome/Flow contract goals.
Youth Outcomes and Flow A B C D E F G H I J K L M N O P Q R S T U EXITS WITH POSITIVE OUTCOME COMMON MEASURES PERFORMANCE Annual 100% ning Area Service Provider In-School Youth Placements w/ Degree/Certificate Out-of-School Youth Total Placements Total Youth Exits With Positive Outcomes Total Outcomes Counted Percentage of PERCENTAGE OUT-OF- SCHOOL (Total Enrollments) Percentage of PLACED IN EMPLOYMENT OR EDUCATION Based on Exiters 10/1/09 to 9/30/10 Percentage of ATTAIMENT OF DEGREE OR CERTIFICATE Based on Exiters 10/1/09 to 9/30/10 Percentage of LITERACY AND NUMERACY GAINS (Anniversary Date Within 7/1/10-6/30/11) Percentage of MINIMUM OUTCOME/ FLOW GOALS MET* South Valley El Proyecto del Barrio 168 120 288 267 108% 40% 54% 135% 65% 99% 153% 61% 100% 164% 40% 68% 171% North Valley East Los Angeles El Proyecto del Barrio Para Los Ninos 152 65 136 92 288 157 238 158 122% 100% 40% 40% 54% 61% 135% 65% 153% 65% 99% 88% 153% 61% 136% 61% 98% 74% 161% 121% 40% 40% 68% 54% 170% 136% Youth Opportunity Movement (YOM) Youth Opportunity Movement (YOM)-BH 0 0 95 162 95 162 58 134 164% 121% 100% 100% 100% 100% 100% 65% 100% 65% 87% 97% 134% 61% 150% 61% N/A N/A N/A N/A 40% 40% 78% 60% 194% 151% Archdiocesan Youth Services Central Los Angeles Catholic Charities of Los Angeles 140 99 239 193 124% 40% 49% 123% 65% 96% 148% 61% 91% 149% 40% 90% 225% Regents of the University of CA (UCLA) 124 95 219 193 114% 40% 40% 100% 65% 89% 137% 61% 90% 149% 40% 81% 204% Archdiocesan Youth Services Catholic Charities of Los Angeles 154 58 212 199 107% 40% 41% 103% 65% 94% 145% 61% 94% 155% 40% 44% 111% South Los Angeles Harbor Los Angeles Urban League, Inc. 47 112 159 199 80% 40% 62% 155% 65% 76% 118% 61% 49% 81% 40% 65% 163% Watts Labor Community Action Center 94 129 223 199 113% 40% 61% 153% 65% 89% 138% 61% 87% 144% 40% 60% 150% Youth Opportunity Movement (YOM) 0 189 189 144 132% 100% 100% 100% 65% 97% 150% 61% N/A N/A 40% 69% 174% Los Angeles Unified School District, Career Development 73 51 124 111 112% 40% 40% 100% 65% 98% 151% 61% 97% 160% 40% 27% 68% West Los Angeles Regents of the University of CA (UCLA) 44 54 98 87 113% 40% 52% 130% 65% 95% 146% 61% 100% 164% 40% 80% 199% Citywide Marriott Foundation Bridges 46 19 65 59 111% 0% 25% N/A 65% 84% 129% 61% 92% 151% 40% 44% 110% ONESOURCE TOTAL 1107 2518 2239 112% 50% 59% 118% 65% 93% 142% 61% 90% 148% 40% 65% 163% MINIMUM CONTRACT GOAL BENCHMARK 80% 80% 80% 80% 80% = Level =Below BENCHMARK 100% 100% 100% 100% 100%
Youth Administrative Capability A B C D E MEASURES F G PERFORMANCE Total Enrollments by 12/31/11 ning Area Service Provider MONITORING MEASURES South Valley El Proyecto del Barrio V ery Good 200 320 160% North Valley East Los Angeles El Proyecto del Barrio Para Los Ninos V ery Good V ery Good 179 119 310 187 173% 157% Youth Opportunity Movement (YOM) Youth Opportunity Movement (YOM) V ery Good V ery Good 44 101 84 128 191% 127% Central Los Angeles Archdiocesan Youth Services Catholic Charities of Los Angeles V ery Good 145 193 133% Regents of the University of CA (UCLA) S atisfactory 145 192 132% Archdiocesan Youth Services Catholic Charities of Los Angeles V ery Good 149 209 140% South Los Angeles Los Angeles Urban League, Inc. V ery Good 149 165 111% Watts Labor Community Action Center V ery Good 149 164 110% Youth Opportunity Movement (YOM) V ery Good 108 139 129% Harbor Los Angeles Unified School District, Career Development V ery Good 83 129 155% West Los Angeles Regents of the University of CA (UCLA) V ery Good 65 82 126% Citywide Marriott Foundation Bridges V ery Good 44 63 143% = Level =Below MINIMUM GOAL S atisfactory Benchmark V ery Good 100% Must Earn First and Meet Benchmarks
Youth Customer Satisfaction A B C D E MEASURE ning Area Service Provider Youth Satisfaction (Telephone) Employer Satisfaction South Valley El Proyecto del Barrio 9.2 9.5 North Valley East Los Angeles El Proyecto del Barrio Para Los Ninos 9.6 9.6 9.5 8.3 Youth Opportunity Movement (YOM) Youth Opportunity Movement (YOM) 9.5 8.8 9.3 8.7 Central Los Angeles Archdiocesan Youth Services Catholic Charities of Los Angeles 9.0 8.9 Regents of the University of CA (UCLA) 8.8 9.0 Archdiocesan Youth Services Catholic Charities of Los Angeles 9.0 9.2 South Los Angeles Los Angeles Urban League, Inc. 9.0 8.5 Watts Labor Community Action Center 8.9 9.1 Youth Opportunity Movement (YOM) 9.3 9.3 Harbor Los Angeles Unified School District, Career Development 8.9 9.3 West Los Angeles Regents of the University of CA (UCLA) 8.8 9.1 Citywide Marriott Foundation Bridges 9.3 9.6 Must Earn First 8.5 7.5 and Meet ALL Benchmarks = Level BENCHMARK 8.5 7.5
1 Program Operations & System Performance
2 Customers Served during PY 08-12 (WIA Formula Fund) Not including Universal Access Clients or Summer Youth
LA s WIA Adult Program 3 WIA Formula Program Exits Served Exited U/A 100.0% 80.0% Adult Adult 2008 2,810 1,987 154,364 2009 4,048 2,665 169,408 2010 5,396 4,281 178,206 2011 3,728 2,410 163,958 2012 3,196 1,428 105,333 60.0% 40.0% 20.0% 0.0% PY 08 PY 09 PY 10 PY 11 PY 12 Entered Retention Adult Credential Analysis The Entered (85.8%) rate reflects a broadening job market despite a downward trend during the recession. Retention (81.9%) has increased by 3%. Average earnings indicate wages are almost 8% less than they were two years prior. Performance Entered Retention Average Earnings PY 08 PY 09 PY 10 PY 11 PY 12 85.3% 81.2% 79.3% 77.4% 85.8% 81.9% 78.8% 78.8% 84.9% 81.9% $13,308 $13,902 $13,315 $13,599 $12,338 Source: LA Performs FutureWork system
LA s Dislocated Worker Program 4 WIA Formula Program Exits Dislocated Workers Served Exited 2008 1,621 972 2009 2,872 1,806 2010 3,765 2,756 2011 2,197 1,307 2012 1,938 663 100.0% 80.0% 60.0% 40.0% 20.0% 0.0% PY 08 PY 09 PY 10 PY 11 PY 12 Dislocated Worker Entered Retention Adult Credential Analysis The Entered (85.3%) rate... Retention (85.5%) has mad a meager increase. Average Earnings $14,802 are significantly less (9%) than two years prior. Performance Entered Retention Average Earnings PY 2008 PY 2009 PY 2010 PY 2011 PY 2012 85.4% 83.1% 80.0% 74.0% 85.3% 86.5% 83.5% 83.1% 83.9% 85.5% $15,640 $15,053 $16,315 $15,590 $14,802 Source: LA Performs FutureWork system
5 Universal Access Customers Served PY 08-12
LA s Youth Program 6 WIA Formula Program Exits 100.0% 90.0% Youth Served Exited 2008 2,754 2,036 2009 3,109 2,541 2010 3,202 2,583 2011 3,068 2,759 2012 2,083 316 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% PY 08 PY 09 PY 10 PY 11 PY 12 Youth Placement Attain Degree Literacy/ Numeracy Analysis In the past 3 years, the Youth System has exceeded all performance measures. Youth Placement is well above the local plan goals and has increased about 10% each year. PY 2012 was 92%; that s 141.6 the Local achieved. Degree attainment just under a percent less than the prior year, remains relatively high, 89.2% (PY12). Performance PY 2008 PY 2009 PY 2010 PY 2011 PY 2012 Placement 73.9% 83.5% 87.1% 92.6% 92.0% Attain Degree Literacy/ Numeracy 76.9% 81.0% 83.9% 90.3% 89.2% 4.9% 62.2% 58.5% 65.1% 68.7% Source: LA Performs FutureWork system
7 Summer Youth Served PY 08-12 (Various Summer Youth Funds)