FREQUENTLY ASKED QUESTIONS WHAT IS A PLAYOFF BRACKET? A Playoff Bracket is comprised of teams that have qualified, through regular season wins, to participate in the playoff games which will result in two teams winning the opportunity to compete in the Big Game on Sunday, February 3, 2019. Select the teams that you think will win each game during the playoffs and the Big Game. WHAT ARE XP POINTS? XP Points are awarded for completing games and activities on our website. When you earn enough XP Points, you level up. AT WHAT TIME DO PRO FOOTBALL PLAYOFF CHALLENGE EARNING ACTIVITIES RESET AND BECOME AVAILABLE TO PLAY? Pro Football Playoff Challenge earning activities are updated at 12 AM PST. WHY AM I SEEING YOUR SESSION HAS EXPIRED. PLEASE REFRESH YOUR PAGE AND TRY AGAIN? In most cases, this is due to more than one morongo.profootballfrenzy.com tab open at a time while logged into Pro Football Playoff Challenge. Please close any duplicate tabs. I SAW A REWARD I RECEIVED FROM PRO FOOTBALL PLAYOFF CHALLENGE, BUT NOW I CAN T FIND IT. WHERE IS IT? Each reward you receive from Pro Football Playoff Challenge is automatically emailed to you. Please check your email, including your spam folder. The email explains when and where you can redeem your reward at Morongo Casino Resort.
HOW DO I CHANGE MY PASSWORD? To change your password, click the arrow next to your name, click the My Profile button and enter your new password in the designated fields. Alternatively, log out of your account and click on the forgot password button to reset your password. I SENT THE REQUEST FOR MY PASSWORD AND HAVE NOT RECEIVED A RESPONSE? Password reset requests are emailed to the address you used to register your account. Make sure to check your spam folder. Additionally, you can add our domain name to your safe senders list to ensure you receive the email. It is also possible that your email provider has blocked the email. Some providers enforce strict blocking lists or delete emails they deem to be spam. You can check with your provider and ask them to add our domain name to their safe sender list to allow the email to come through. If you still do not receive the password reset email, you can use the site feedback form by clicking on the Help button on the My Profile page.
MORONGO CASINO, RESORT & SPA PRO FOOTBALL PLAYOFF CHALLENGE PROMOTION RULES PROMOTION SUMMARY Program Duration: December 31, 2018 to February 3, 2019. All rewards members are welcome to play, and the promotion is free. Participants can fill out a bracket by predicting the winners of all the playoff games through the championship. Brackets can be filled out and submitted from December 31, 2018 to January 4, 2019 at 11:59 PM. There will be two (2) winners: Most Correct Picks - $1,000 Free Slot Play Least Correct Picks - $500 Free Slot Play In addition to the prizes for making the most and least correct picks, all participants will have an opportunity to fill out a fun Big Game Prop Card to win $100,000 cash for correctly picking the results of 25 championship game-related questions. Big Game Prop Cards can be filled out and submitted January 21 through February 2, 2019, at 11:59 PM. The championship game is played on Sunday, February 3, 2019. COMPLETE RULES Beginning Monday, December 31, 2018, through Friday, January 4, 2019, at 11:59 PM, members can fill out their playoff bracket at morongo.profootballfrenzy.com. Brackets must be activated to be eligible to win. Players can activate by swiping at any Morongo Casino Resort & Spa kiosk. The bracket activation cutoff date is Friday, January 4, 2019, at 11:59 PM. Big Game Prop Cards must be activated to be eligible to win. Players can activate by swiping at any Morongo Casino Resort & Spa kiosk. The Big Game Prop Card activation cutoff date is Saturday, February 2, 2019 at 11:59 PM.
LEADERBOARD PRIZES In the event of a tie, the tie breaker is the participant that comes closest to the total score of the championship game without going over. If there is still a tie based on the total score prediction, the time the entry was submitted online is the tie breaker. The earliest submitted entry will be the winner. BIG GAME PROP CARD PRIZES The prize for a perfect Big Game Prop Card (25 correct) is $100,000 cash. In the case of multiple winners of a perfect Big Game Prop Card, perfect prop card winners will split the $100,000 equally. XP POINTS All Pro Football Playoff Challenge online activities award XP Points (experience points for leveling up) when playing free, fun online games and activities at morongo.profootballfrenzy. com. There are five XP Point levels players can achieve. Upon achieving each level, the following prizes will be awarded: Level 1 = Rookie = 1,000 XP Point Booster Level 2 = Starter = 1,500 XP Point Booster Level 3 = Veteran = 2,000 XP Point Booster Level 4 = All-Star = 2,500 XP Point Booster Level 5 = Legend = 3,000 XP Point Booster OVERALL PRIZES On Monday, February 4, 2019, the player with the most correct picks overall and the player with the least correct picks picks overall will be announced. The identity of each winner will be posted online at morongo.profootballfrenzy.com by 12:00 PM (PST), and will remain posted for one (1) week. Unclaimed prizes will be forfeited after one (1) week. No call-ins allowed.
No prize substitutions will be permitted. All prizes must be claimed at Morongo Rewards desk located at the Morongo Casino Resort & Spa property. A Morongo Rewards card and valid government issued photo ID are required to participate in the promotion and to claim a prize. Any participant who cannot provide the required documents will forfeit the prize. Cash winners are responsible for any taxes or other fees that may apply. Cash prizes not redeemed at the Main Cage by 11:59 PM on the day awarded shall be forfeited. Any participant found to be abusing the promotion rules or tampering with the promotion in any way may be declared ineligible for any prize. Morongo Casino Resort & Spa ( MCRS ) is not responsible for lost, forgotten, or stolen offer coupons, or computer malfunctions resulting in the loss of entries. Offer is non-transferrable. Any sharing of offers may result in loss of privileges, up to and including termination of Morongo Rewards membership. MCRS may require winners to complete and return a Liability Release and a Publicity Release as a condition of accepting any prize. By participating in Morongo s Pro Football Playoff Challenge, participants are deemed to have consented to Morongo s use of their image and likeness in any and all media, whether now known or hereafter devised, at any time, in Morongo s sole discretion. MCRS staff, vendors, and entertainers, as well as guests who are currently expelled from MCRS, are not eligible to participate in Morongo s Pro Football Playoff Challenge. MCRS Management decisions concerning the administration of the Pro Football Playoff Challenge must be appealed in writing within three (3) days of the occurrence to MCRS Marketing Management at 49500 Seminole Drive, Cabazon, CA 92230. If the decision remains unresolved to the guest s satisfaction, it can be appealed in writing within fifteen (15) days of the occurrence to Morongo Gaming Agency at 49500 Seminole Drive, Cabazon, CA 92230. Morongo Gaming Agency s ruling is final and will have sixty (60) days to investigate and respond in writing.
PRO FOOTBALL PLAYOFF CHALLENGE PROGRAM RULES Pro Football Playoff Challenge membership enrollment is free to guests 18 years of age or older. Pro Football Playoff Challenge is a limited time program and will conclude at the date and time predetermined by Morongo Casino Resort. Rewards/prizes require membership in Morongo Rewards. Your Morongo Rewards number must be entered on your Pro Football Playoff Challenge account to claim any prize. You can update your account with your Morongo Rewards number in the My Profile section of this website. Click on the arrow next to your name and select My Profile. Activate your picks at any kiosk no later than Friday, January 4, 2019 at 11:59 PM. Individuals, who are excluded from casino facilities, either by Morongo Casino management or by their own request, are not eligible to win and may not participate in this program. Violation of any of these rules may result in the termination of the account. Pro Football Playoff Challenge and Morongo Rewards are two separate and individual programs. Management reserves the right to remove members from the program without notice. Management reserves the right to modify this program and/or any active promotions at any time without notice. Management may disqualify any person for any prize based on fraud, dishonesty or violation of Official Rules or other misconduct. Any attempt by any person to deliberately damage any program or to undermine the legitimate operation of this promotion may be in violation of criminal and civil laws and should an attempt be made, Morongo reserves the right to seek damages from any such person to the fullest extent of the law. All Pro Football Playoff Challenge promotions are subject to all applicable federal, state and local state laws and regulations.
Morongo is not responsible for (a) electronic transmission error or delays resulting in an inability to participate or other loss, (b) theft or destruction of or unauthorized access to or alterations of Pro Football Playoff Challenge data, or for technical, hardware, software, or telephone failures of any kind, (c) lost or unavailable connections, fraud, incomplete, garbled, or delayed computer transmissions, whether caused by Morongo, users, or by any of the equipment or programming associated with or utilized in the Promotion or by any technical or human error which may occur in the processing of submissions which may limit, restrict, or prevent a player s ability to participate in Pro Football Playoff Challenge Promotion.
PRO FOOTBALL PLAYOFF CHALLENGE TERMS AND CONDITIONS By accepting the Terms and Conditions agreement for Pro Football Playoff Challenge, the member agrees: Pro Football Playoff Challenge is a limited time program and will conclude at the date and time predetermined by Morongo Casino Resort. Gives consent to the collection and use of personal information for the purposes of administering the Pro Football Playoff Challenge for general marketing, management, and customer service activities. Morongo Resort and Casino will not disclose the player s personal information other than for internal purposes. Agrees to adhere to all rules and regulations associated with the Morongo Casino Resort and Pro Football Playoff Challenge. Acknowledges they are over the age of 18 and not part of a Voluntary Self-Exclusion Program or on an Evicted Status at Morongo Casino Resort. Acknowledges Pro Football Playoff Challenge and its benefits are for the account holder only. A valid, government-issued photo ID may be requested for any prizes. Rewards are not transferable. Agrees to Opt-in to Morongo Casino Resort and Pro Football Playoff Challenge marketing solicitations and emails. Users may Opt-out by editing their profile. Revisions of the General Terms and Conditions will be sent to every user via e-mail or provided on the Pro Football Playoff Challenge website. The user is obliged to check the current General Terms and Conditions on a regular basis. The operator assumes no liability for loss or damage of any kind arising from the improper use of the account by the user. The operator is not to be liable for any damages whatsoever arising from the improper use of the account (i.e., persons other than operator or associates of the operator) from a third party. The operator assumes no liability for any loss or damage due to circumstances beyond its control (e.g., acts of God, etc.). The operator assumes no liability for any loss or damage incurred in the event that a customer requests assistance requiring a screen share to correct an issue or technical situation.
The operator also has the right to terminate any ongoing games, terminate or block an account or ban a user with or without prior notice and delete or withhold Yards where applicable. In terminating the contract, the user loses all claims to his/her account and to any services, contents, virtual goods which become revoked upon termination. Improper conduct on Pro Football Playoff Challenge is strictly prohibited. It includes, but is not limited to, behaviors such as: deliberately submitting false or misleading information; any attempt to influence the result of a game by collusion, tampering with the program or by any other means contrary to the rules; causing malfunctions or failure deliberately to influence the course of a game; creating more than one or multiple accounts for one person; breaking any other rules set forth in the Terms and Conditions. Regarding Improper conduct, the user will, in particular: not make any attempt to decompile or reproduce the software used on the Pro Football Playoff Challenge and will not interfere with it in any other way and will not develop any software that interferes with the program name or client-server communications; not use any type of software permitting the use of artificial intelligence, allow opponent profiling or user collusion; not use any software which, at the operator s sole discretion, is regarded as a program that would allow a user to cheat, or give a user an unfair advantage; refrain from using any scripts which are not authorized by the operator; not use any software which allows the user to analyze or reproduce the website Pro Football Playoff Challenge, or allows the user to interfere with the website, Pro Football Playoff Challenge and the games and/or their programming in any other way; not use any program causing an excessive burden on the server.