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LETTER FROM THE GM Dear loyal season ticket holder: When Carolina Hurricanes players are asked questions about playing for our organization, there is a common thread in how they answer. They might mention what a great place the Triangle is to live. They may even talk about the weather. But they always say something about the fans. From the tailgating to the latenight airport welcomes to the noise levels, our players appreciate the support that we have. As season ticket holders, you have established that important aspect of our organization s culture, and we thank you for that. The 2013-14 season marks our 16th season in North Carolina and 14th at PNC Arena. We are excited for the fresh start, with a healthy roster, and feel that our fans will have lots to look forward to this year: A silver lining from last season was our ability to pick fifth overall at the 2013 NHL Draft, and with that selection came a player we believe will be a cornerstone for our team for a long time. Elias Lindholm played in the Swedish Elite League as a 17-year-old last season, and should have a strong chance to be a Carolina Hurricane this winter. Through trades and free agency, we were able to improve our defense with two additions. Andrej Sekera is a solid and steady defenseman just entering the prime of his career. Mike Komisarek is a former first-round selection and All-Star who gets a fresh start in Carolina. Our division rivals have changed dramatically for this season, as we join the new Metropolitan Division. There has always been a high level of excitement for our home games against the Penguins, Flyers, Capitals and Rangers, and we ll be seeing even more of them going forward. We introduced our new home and away uniforms this summer, a streamlined and classic look that maintained our primary logo. Our coaches and players love the new look, and I think you will enjoy seeing it on the ice as well. Our schedule has a break in it in February, but we anticipate many of our players will be busy during that time. Eric Staal (Canada), Jordan Staal (Canada), Justin Faulk (USA), Alexander Semin (Russia), Tuomo Ruutu (Finland), Jiri Tlusty (Czech Republic) and Andrej Sekera (Slovakia) are among the Hurricanes players who may have chances to represent their countries at the 2014 Olympics in Sochi. As always, thank you for your ongoing investment and support for the Carolina Hurricanes. Sincerely, Jim Rutherford President and General Manager
MANAGING YOUR TICKETS Caniac Account Manager is your one-stop source for all online account management. Visit CarolinaHurricanes.com/CaniacAccountManager to take advantage of the following features: Forward your tickets by email up to three hours prior to the game Purchase additional tickets Reprint lost tickets Update account contact information Pay invoices Track ticket usage Update Hurricanes email subscriptions Donate tickets and receive a tax receipt To access your account via Caniac Account Manager, you ll need your account number and password. If you don t have this information, please contact Hurricanes customer service during normal business hours at 1-866-NHL-CANES (1-866-645-2263). Hurricanes Heroes Ticket Program Be a hero! The Hurricanes Heroes Ticket Program allows individual and corporate Season Ticket Holders to donate tickets to local non-profit organizations that focus on the health or education needs of the underserved children and adults in our community. Ticket donations for future games are considered tax-deductible, and donors will receive a tax receipt with every eligible donation made to the Hurricanes Heroes Ticket Program. Tickets obtained through the Ticket Exchange Program or the Ticket Voucher Program are gladly accepted; however, these donations are not eligible for tax receipts. TO DONATE: Online: Donate future game tickets via Caniac Account Manager. In Person: Bring tickets to the Kids N Community Foundation kiosk (adjacent to Section 129) at any Hurricanes home game, or drop them off at PNC Arena during regular business hours. By Mail: Send tickets to: Carolina Hurricanes, Attn: Community Relations Dept., 1400 Edwards Mill Rd., Raleigh, NC 27607 By Fax: Visit CarolinaHurricanes.com/HurricanesHeroes to download the donation form, through which you may grant the Hurricanes access to your account to accept the tickets you ve designated for donation. Please direct questions regarding the Hurricanes Heroes Ticket Program to communityrelations@carolinahurricanes.com.
HURRICANES EXCHANGE PROGRAM As a Season Ticket Holder, you can take advantage of the Hurricanes Exchange Program to ensure you never throw away any of the tickets from your plan. Unused plan tickets from past games, or tickets for games you know you will not be able to attend in the future, can be exchanged at the PNC Arena Box Office for tickets of equal or lesser value to predetermined exchange games. Please be sure to familiarize yourself with the complete exchange program details listed on this page before attempting to make an exchange. POSTGAME EXCHANGES All unused plan tickets must be presented at the PNC Arena Box Office windows. They may be redeemed for one of the predetermined exchange games listed below, which fall within two calendar months of the game on the corresponding unused ticket. Any unused tickets that have not been exchanged within the specified time frame are no longer eligible for exchange. ORIGINAL GAME DATE ELIGIBLE EXCHANGE DATES PRESEASON GAMES 10/13 October 10/13, 11/7, 11/12, 12/23 November 11/7, 11/12, 12/23, 1/13, 1/27 December 12/23, 1/13, 1/27, 2/4 January 1/13, 1/27, 2/4, 3/11, 3/25 February 3/11, 3/25, 4/3 March 3/11, 3/25, 4/3 PREGAME-DATE EXCHANGES If you know ahead of time that you will not be able to attend any one of the games in your plan, simply return your tickets to the PNC Arena Box Office and exchange them for your choice of the exchange games listed. With the exception of preseason games, ticket exchanges done in advance of the originally scheduled game date are not subject to the two-month restriction window and can be exchanged for any of the 10 designated games. Please remember that no pregame-date ticket exchanges will be filled on the same day as a scheduled Hurricanes home game within four hours of faceoff. [Example: For a 7 PM faceoff, no exchanges will be done after 3 PM.] For your convenience, representatives at the Season Ticket kiosk at section 113 can also assist you with your pregame exchanges on game nights from the time doors open through the end of the 2nd intermission. Note that preseason game tickets are only available to exchange for the Oct. 13 game. EXCHANGE GAME DATES Sunday, October 13, 2013 at 1 PM vs. Phoenix Thursday, November 7, 2013 at 7 PM vs. New York Islanders Tuesday, November 12, 2013 at 7 PM vs. Colorado Monday, December 23, 2013 at 7 PM vs. Columbus Monday, January 13, 2014 at 7 PM vs. Calgary Monday, January 27, 2014 at 7 PM vs. Columbus Tuesday, February 4, 2014 at 7 PM vs. Winnipeg Tuesday, March 11, 2014 at 7 PM vs. New York Rangers Tuesday, March 25, 2014 at 7 PM vs. New York Islanders Thursday, April 3, 2014 at 7 PM vs. Dallas All exchanges are subject to availability. Eligible tickets will be exchanged for equal or lesser-value tickets only. Tickets cannot be upgraded to a higher-priced seating category. Single game ticket purchases, group ticket purchases, complimentary tickets and parking passes are not eligible for exchange at any time. All exchanges are final and once a ticket has been exchanged it is not eligible to be exchanged additional times. Only original game tickets are valid for exchange. Forwarded tickets will not be exchanged under any circumstances. *Voucher and Exchange Programs are based on availability, and are good for equal or lesser-value tickets only. With the 99.9 FM Fan Zone being at capacity and no lesser-value seating options available, the Voucher and Exchange Programs will be unavailable for this seating category in the 2013-14 season. These programs will be available to Shoot Twice Goal Zone STHs; however, seating inventory in this seating category is extremely limited. As such, we encourage STHs in the Shoot Twice Goal Zone to redeem their vouchers directly via the PNC Arena Box Office as soon as possible.
HURRICANES PREMIUM EXCHANGE PROGRAM Based on positive feedback, we re pleased to return an added benefit for Hurricanes Season Ticket Holders, the Hurricanes Premium Exchange Program. Otherwise consistent with the guidelines of the complimentary Hurricanes Exchange Program, for an additional $20 for Lower Level or Club Level seats or $10 for Upper Level seats, Season Ticket Holders can now exchange their ticket plan tickets for equal or lesser-value tickets to the following six designated Premium Exchange Games. * PREMIUM EXCHANGE GAME DATES Friday, November 15, 2013 at 7 PM vs. Anaheim Friday, December 6, 2013 at 7 PM vs. San Jose Tuesday, December 31, 2013 at 7 PM vs. Montreal Friday, January 24, 2014 at 7 PM vs. Ottawa Friday, January 31, 2014 at 7 PM vs. St. Louis Friday, February 7, 2014 at 7 PM vs. Florida Friday, March 7, 2014 at 7 PM vs. NY Rangers *A limited number of tickets will be made available for the Premium Exchange Program and, as such, the program may cease at any time due to availability. **Voucher and Exchange Programs are based on availability, and are good for equal or lesservalue tickets only. With the 99.9 FM Fan Zone being at capacity and no lesser-value seating options available, the Voucher and Exchange Programs will be unavailable for this seating category in the 2013-14 season. These programs will be available to Shoot Twice Goal Zone STHs; however, seating inventory in this seating category is extremely limited. As such, we encourage STHs in the Shoot Twice Goal Zone to redeem their vouchers directly via the PNC Arena Box Office as soon as possible.
TICKET VOUCHER PROGRAM The Carolina Hurricanes Ticket Voucher Program provides Season Ticket Holders with the opportunity to attend additional home games or to bring more fans to games in their selected plans at no additional cost. Your level of plan commitment and the number of seats you have purchased determines the number of additional game vouchers included with your tickets: 4 game vouchers for each Full Season seat purchased* 3 game vouchers for each 26-Game Plan seat purchased* 2 game vouchers for each 12-Game Plan seat purchased* TO REDEEM THESE VOUCHERS: 1. Return the completed voucher via mail or bring it to the PNC Arena Box Office. To redeem via mail, please send to: Carolina Hurricanes Attn: Ticket Office 1400 Edwards Mill Rd. Raleigh, NC 27607 Redemption in person at the PNC Arena Box Office: Open Monday through Friday 10 AM 6 PM Please call 919-861-2323 for more information regarding box office hours. 2. Prior to redemption, please list your regular season home game selections in order of preference on the reverse side of each ticket voucher. If your original date choice is not available and you do not list alternative choices, the box office staff will fill your order with the next game date available. Any vouchers received by mail within 10 business days of the first fulfilled game date will be left at will call under the primary account holder s name. All other requests for game tickets will be returned to the address on file via regular mail. Each ticket voucher may be redeemed for one ticket of equal or lesser value to the seating category selected in your ticket plan. Vouchers cannot be upgraded to a higher-priced seating category. Please redeem these vouchers as early as possible as they are subject to availability, expiration dates and blackout dates. Please note the expiration date on each voucher, as A-Vouchers are only valid for games played prior to January 1, 2014. Redemption on game day ceases four hours prior to faceoff. Vouchers will not be included with prorated ticket plans. 2013-14 Blackout dates: November 29, 2013 and December 27, 2013 *Voucher and Exchange Programs are based on availability, and are good for equal or lesser-value tickets only. With the 99.9FM Fan Zone being at capacity and no lesser-value seating options available, the Voucher and Exchange Programs will be unavailable for this seating category in the 2013-14 season. These programs will be available to Shoot Twice Goal Zone STHs; however, seating inventory in this seating category is extremely limited. As such, we encourage STHs in the Shoot Twice Goal Zone to redeem their vouchers directly via the PNC Arena Box Office as soon as possible.
FOOD & BEVERAGE GUIDE 1400 Edwards Mill Rd. Raleigh, NC 27607 919-861-2300 thepncarena.com 104, 115, 123, 128 NC BBQ Company Smoked and Pulled Pork BBQ Sandwiches BBQ Nachos* Fresh Coleslaw PNC Arena Signature Sauces *Item not available at all carts 105, 120 Sausage Stop Grilled Sausages and Bratwurst with Sautéed Green Peppers and Onions 109, 123 General Concessions Personal Pizza Hot Dogs Chicken Tenders French Fries Popcorn, Peanuts, Nachos 110 Foothills Locker Room Foothills Beer on Tap Pub Menu 111 Natty Greene s Pub Deck *Must hold a 100 or 200 Level Ticket to enter Wings with a Variety of Sauces Natty Greene s Menu Items Natty Greene s Beer On Tap 112 Dos Bandidos Burritos Tacos (Beef, Chicken, Fish) Quesadillas Taco Salad Mucho Nachos Margaritas 114 Sliced Pizzeria Style Pizza Hot Subs (Meatball, Chicken Parmesan, Italian) Mozzarella Sticks, Breadsticks Antipasti Salad Boneless Buffalo Bites MAIN CONCOURSE 116 Twisted Waffle Homemade Waffle Cones and Sundae Bowls Soft-Serve Ice Cream with Specialty Twisted Flavors Sundaes Cool Shakes 123 The Carvery Carved Prime Rib Sandwich Homemade Chips 123 South Street Cheesesteaks Freshly Prepared Cheesesteaks 126 Market Place Soup of the Day Grilled Paninis Portabella Wraps Garden Salad 127 Budweiser Good Sport Kiosk Designated Driver Program 128 Sinnfully Sinnamon Warm Cinnamon Buns Big Chocolate Cookies Ice Cold Milk Coffee 130 Fire It Up Grill Fresh Charbroiled Burgers including Kids & Veggie Grilled and Fried Chicken Sandwiches Onion Rings Steak Fries Corn Dogs UPPER CONCOURSE 301 Fire It Up Grill Fresh Charbroiled Burgers including Kids & Veggie Grilled and Fried Chicken Sandwiches Onion Rings Steak Fries Corn Dogs 306 Sausage Stop Grilled Sausages and Bratwurst with Sautéed Green Peppers and Onions 306 Sinnfully Sinnamon Warm Cinnamon Buns Big Chocolate Cookies Ice Cold Milk Coffee 306 NC BBQ Company Smoked and Pulled Pork BBQ Sandwiches BBQ Nachos* Fresh Coleslaw PNC Arena Signature Sauces *Item not available at all carts 310, 329 General Concessions Personal Pizza Hot Dogs Chicken Tenders French Fries Popcorn, Peanuts, Nachos 324 South Street Cheesesteaks Freshly Prepared Cheesesteaks 322 Twisted Waffle Homemade Waffle Cones and Sundae Bowls Soft-Serve Ice Cream with Specialty Twisted Flavors Sundaes Cool Shakes 318 Sliced Pizzeria Style Pizza Hot Subs (Meatball, Chicken Parmesan, Italian) Mozzarella Sticks, Breadsticks Antipasti Salad Boneless Buffalo Bites 314 Market Place Soup of the Day Grilled Paninis Portabella Wraps Garden Salad 312 Budweiser Pub 300 Full Bar Chicken Panini Gourmet Hot Dog Nacho Grande
2013-14 SEASON SCHEDULE SEPTEMBER DECEMBER VAN 1:00 TOR 1 VAN 10:00 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 WSH EDM 9:30 22 23 24 25 26 27 28 MTL 29 30 31 NSH CGY 9:00 SJ WSH PIT PHX TB MARCH ANA EDM 3:00 15 16 17 P 18 P 19 P 20 P 21 22 23 SJ 10:30 2 3 4 5 6 7 8 NYR 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 NYI OTT 30 31 P PRESEASON BUF BUF FLA MTL* BUF NYR CHI MTL 29 30 24 25 P 26 P 27 28 *Sept. 20: Pepsi Colisee, Quebec City LA 4:00 NJ BOS 1:00 WPG 1 25 26 27 28 29 OCTOBER PHI 5:00 PHX 1:00 JANUARY NSH TB 5:00 APRIL PHI 3:00 BUF PIT NYR DAL NJ 1 2 3 4 5 WSH 2 3 4 5 6 7 8 9 10 11 CGY 12 13 14 15 16 17 18 PHI 19 20 21 22 23 24 25 MTL 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 PIT PIT CHI Opening Night 26 27 28 29 30 31 1 WSH TOR MIN 27 28 29 30 31 WSH TOR BUF DET LA COL 9:00 OTT STL DET NYI NYI FLA 6 7 8 9 10 11 12 13 14 15 16 17 18 19 NOVEMBER OTT 5:00 PHI NYI TB NYR 1 2 MIN 3 4 5 6 7 8 9 COL ANA STL 10 11 12 13 14 15 16 BOS DET BOS 1:00 17 18 19 20 21 22 23 NJ NJ 24 25 26 27 28 29 30 FEBRUARY WPG Home Away FLA 2 3 4 5 6 7 8 All 2013-14 Games Televised MTL 6:00 9 10 11 12 13 14 15 16 17 18 19 20 21 22 DAL 8:30 23 24 25 26 27 28 1 Feb. 9-25: NHL Olympics Break