U00306: Unit Descriptr: This unit describes the cmpetence required t maintain a safe and secure wrking envirnment. The unit describes the essential abilities f: Cmmunicating effectively Wrking in a safe and hygienic manner Prblem slving Meeting legal requirements Operating within rganizatinal prcedures ELEMENT PERFORMANCE CRITERIA T be cmpetent yu must achieve the fllwing: 1. Maintain persnal health and hygiene 1.1 Clean, smart and apprpriate clthing, ftwear and headgear are wrn. 1.2 Hair is neat and tidy and wrn in accrdance with rganizatinal requirements. 1.3 Jewellery, perfume and csmetics are wrn in line with rganizatinal requirements. 1.4 Cuts, grazes and wunds are crrectly treated by the apprpriate persn. 1.5 Illness and infectins are reprted prmptly t the apprpriate persn. 1.6 All wrk is carried ut in an efficient manner in line with apprpriate rganizatinal prcedures and legal requirements. Page 1 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 8
2. Carry ut prcedures in the event f a fire 2.1 In the event f a fire, the alarm is raised immediately. 2.2 Fire fighting equipment is crrectly used in accrdance with manufacturer s instructins and rganisatin s prcedures. 2.3 All safety and emergency signs and ntices are adhered t. 2.4 Crrect evacuatin prcedures are fllwed in a calm, rderly manner and in accrdance with rganizatinal prcedures. 2.5 Designed assembly pints are reached and registratin dne. 2.6 Unexpected situatins are dealt with effectively and the apprpriate persn(s) where necessary. 2.7 All wrk is carried ut in an rganised and efficient manner in accrdance with safety and health regulatins and rganisatinal prcedures. 3. Handle the discvery f suspicius items/packages 3.1 Suspicius items and packages are left untuched. 3.2 Suspicius items and packages are reprted in accrdance with rganizatinal prcedures. 3.3 Crrect safety and security prcedures are fllwed in a calm and accrdance with rganizatinal prcedures. 3.4 Unexpected situatins are dealt with effectively and the apprpriate persn(s) where necessary. 3.5 All wrk is carried ut in an rganised and efficient manner in accrdance with safety and health regulatins and rganisatinal prcedures. Page 2 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 9
4. Carry ut prcedures in the event f an accident 4.1 In the event f an accident, basic first aid is perfrmed fllwing recmmended prcedures. 4.2 Assistance frm the apprpriate persn respnsible fr first aid is sught immediately. 4.3 Emergency services are cntacted in accrdance with rganizatinal prcedures 4.4 Apprpriate actin is taken t ensure safety f injured and uninjured persns. 4.5 Cmfrt and reassurance is given t injured persns. 4.6 Accidents are reprted and dcumented in accrdance with rganisatinal prcedures. 4.7 Unexpected situatins are dealt with effectively and the apprpriate persn(s) are infrmed where necessary. 4.8 All wrk is carried ut in an rgansied and efficient manner in accrdance with safety and health regulatins and rganisatinal prcedures. 5. Maintain a safe wrk envirnment fr custmers, staff and visitrs 5.1 Hazard and ptential hazards t the safety f custmers, staff and visitrs are prmptly identified and rectified. 5.2 Custmers, staff and visitrs are made aware f all hazards and ptential hazards in accrdance with rganizatinal prcedures. Page 3 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 10
5.3 Cautinary measures are taken t warn custmers, staff and visitrs f hazards and ptential hazards. 5.4 Accidents, damage and nn-rectifiable hazards are reprted prmptly t the apprpriate persn. 5.5 Unexpected situatins are dealt with effectively and the apprpriate persn(s) are infrmed where necessary. 5.6 All wrk is carried ut in an rganized and efficient manner in accrdance with safety and health regulatins and rganizatinal prcedures. 6. Maintain a secure wrk envirnment fr custmers, staff and visitrs 6.1 Ptential security risks are identified and reprted t the apprpriate persn in line with rganizatinal prcedures. 6.2 Custmer and staff areas are crrectly secured against unauthrised access. 6.3 All establishment strage and security facilities are secured against unauthrized access. 6.4 Establishment, staff r custmer lst prperty is prmptly reprted t the apprpriate persn. 6.5 Suspicius individuals are plitely challenged r reprted prmptly t the apprpriate persn. 6.6 Unexpected situatins are dealt with efficiently and the apprpriate persn(s) are infrmed where necessary. 6.7 All wrk is carried ut in an rganized and efficient manner in line with apprpriate rganizatinal prcedures and legal requirements. Page 4 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 11
RANGE STATEMENT Yu must cver the items belw: Element 1: Maintain persnal health and hygiene A. Regulatins: Element 2: current relevant legislatin relating t safe and hygienic wrking practices Carry ut prcedures in the event f a fire B. Fire: All types C. Fire fighting equipment: (iv) (v) (vi) (vii) (viii) fire hse fire blanket fam extinguisher pwder extinguisher water extinguisher carbn dixide extinguisher sand wet blanket D. Regulatins: (Als applies t element 3) Element 3: legislatin manufacturer supplier Handle the discvery f suspicius items/packages E. Suspicius items and packages: all unattended bags, packages and parcels unusual and unaccunted fr deliveries Page 5 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 12
Element 4: Carry ut prcedures in the event f an accident F. Accidents: all accidents invlving injury G. Basic first aid applicatin: bandaging cld pack Heimlich maneuvre H. Apprpriate actin: remving and lifting injured persn rendering basic first aid I. Respnsible persn: Element 5: cmpany nurse safety fficer Maintain a safe wrk envirnment fr custmers, staff and visitrs J. Hazards and ptential hazards: areas and incidents which threatens the safety f custmers, staff and visitrs suspicius items K. Accidents: all accidents invlving injury t custmer, staff and visitrs rendering basic first aid L. Regulatins: current relevant legislatin relating t safe and hygienic wrking practices when maintaining a safe envirnment fr custmers, staff and visitrs manufacturer supplier Page 6 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 13
Element 6: Maintain a secure wrk envirnment fr custmers, staff and visitrs M. Security risks: (iv) prhibited areas suspicius items unauthrized entrances/exits missing keys N. Custmer and staff area: (iv) public facilities public areas wrk areas staff facilities O. Strage facilities: strerms safes cash bxes P. Legal requirements: Current relevant legislatin relating t safe and hygienic wrking practices when maintaining a secure envirnment fr custmers, staff and visitrs Page 7 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 14
UNDERPINNING KNOWLEDGE AND SKILLS Health and Safety 1. Why it is imprtant t cmply with health and safety regulatins. 2. Where and frm whm infrmatin n current health and safety regulatins can be btained. 3. What the pssible causes are f fire in the wrking envirnment. 4. What preventative actins can be taken t minimize risk f fire. 5. What rganizatinal prcedures shuld be fllwed in the event f fire. 6. Where alarms are lcated and hw t activate them. 7. Why a fire shuld never be apprached unless it is safe t d s. 8. Why it is imprtant t cmply with health and safety legislatin. 9. Why suspicius items and packages shuld be left untuched. 10. Why suspicius items and packages shuld be reprted. 11. What basic first aid shuld be applied in the event f an accident. 12. Wh is the persn respnsible fr first aid. 13. What emergency services are available in the event f an accident and why it is imprtant t cntact them. 14. What actin shuld be taken t ensure the safety f the injured and uninjured. 15. What are the rganisatinal prcedures fr reprting an accident. 16. What cautinary measures can be taken t warn custmers, staff and visitrs f ptential hazards. 17. What the ptential hazards are within wn wrking envirnment. 18. Why suspicius items and packages must nt be apprached r tampered with. 19. Where first aid equipment and the accident register are lcated. 20. Why it is imprtant t use crrect lifting techniques. 21. Why it is imprtant t cmply with health and safety regulatins. 22. Where and frm whm infrmatin n current health and safety legislatin can be btained. Page 8 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 15
23. What the emplyee s respnsibility is in relatin t health and safety regulatins. 24. Which keys, prperty and areas shuld be secured frm unauthrized access at all times. 25. Why it is essential t be aware f ptential security risks. 26. Why prcedures relating t lst prperty must be adhered t. 27. Why it is imprtant t cmply with health and safety regulatins. Hygiene 28. What general hygiene practices must be adhered t in wn wrk envirnment. 29. Why crrect clthing, ftwear and headgear shuld be wrn at all times. 30. Why and t whm illness and infectins shuld be reprted. 31. Why it is imprtant t maintain gd persnal hygiene. Cmmunicatin 32. Where and frm whm infrmatin n current safety and health regulatins can be btained. 33. Why nly disclsable infrmatin shuld be given t custmers. 34. Why it is imprtant t reprt all unusual/nn-rutine incidents t the apprpriate persn. Page 9 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 16
EVIDENCE GUIDE (1) Critical Aspects f Evidence Yu must prvide evidence that shws have met the perfrmance criteria ver a sufficient perid f time fr yur assessr t cnsider that yu are cmpetent. - Ttally thrugh perfrmance evidence in the frm f bservatin r - Perfrmance evidence in the frm f bservatin t cver perfrmance criteria 1.1 1.3. - Ttally by rle-play and/r questining t cver all the perfrmance criteria 2.1 2.7 and ranges B, C and D. - By bservatin r by rle-play and/r questining t cver all f the perfrmance criteria 3.1 3.5 and ranges D and E. - By bservatin r thrugh rle-play and/r questining t cver all the perfrmance criteria 4.1 4.7 and all the range F, G, H and I. - By perfrmance evidence in the frm if bservatin t cver perfrmance criteria 6.2 and 6.3 and a minimum f 2 items frm the range f M, 2 items frm the range f N and 2 items frm the range f O. - Supplementary evidence in the frm f questining and/r rle-play and/r witness testimny t cver the rest f the perfrmance criteria and all the range. - Evidence t cver underpinning knwledge must be assessed using questining which may be ral, written r using visual aids. (2) Methds f Assessment - Observatin reprts by assessr f hw yu: maintain persnal health and hygiene. carry ut prcedures in the event f a fire e.g: bserving yu taking respnsibility fr the evacuatin deal with the discvery f suspicius items/packages carry ut prcedures in the event f an accident maintain a safe envirnment in the wrkplace maintain a secure envirnment in the wrkplace Page 10 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 17
- Cpies f written cmmunicatin t and frm custmers - Phtgraphs f yurself at wrk - Entries made by yu in the rganisatin s accident bk. - Answers t ral r written questins frm yur assessr (these questins and answers may be recrded by yur assessr). - Witness statements frm custmers, clleagues and line managers that prvide evidence f hw yu: maintain persnal health and hygiene. carry ut prcedures in the event f a fire e.g: bserving yu taking respnsibility fr the evacuatin deal with the discvery f suspicius items/packages - Witness testimny frm persns wh have seen yur carry ut prcedures when an accident has ccurred. - Witness testimny frm yur manager r the persn respnsible fr health and safety and security in the rganisatin describing and cnfirming yur rle in: mnitring and maintaining a safe wrking envirnment - A case histry reprt prduced by yu, giving details f a particular ccasin when yu cntributed t maintaining a safe wrk envirnment. (3) Cntext f Assessment Assessment f perfrmance requirements in this unit shuld be undertaken in an actual wrk envirnment. Simulatin will nly be accepted where specified. Page 11 f 11 Technical and Vcatinal Educatin and Training (TVET) Cuncil 18