How to Create a Leadership Development Program That Sells-Out Like Adele Scott Katz, GVP SunTrust Learning 2016 Future Workplace www.futureworkplace.com www.futureworkplace.com 1
WHO WE ARE - SUNTRUST AT A GLANCE 11 TH $205 B $159 B $8.6 B * * Compared to peer banks 2
Because 40 % 33 % of Americans and 60% of millennials don t have $2,000 in a rainy day fund Of Americans don t have anything saved for retirement 4 4
SO WE SPARKED THE onup MOVEMENT We want to inspire millions of Americans to take a step toward financial confidence so that they can spend more time enjoying the moments that truly matter to them. 5
OUR MOVEMENT
HOW LEARNING SUPPORTS Life Circumstances: Clients & Teammates PURPOSE: Lighting the way to financial well-being STAND: WE BELIEVE EVERYONE CAN ACHIEVE THE FINANCIAL CONFIDENCE TO PURSUE A LIFE WELL SPENT LEARNING @ SunTrust enables confidence & competence in our teammates to do their jobs well
Leadership Development @ SunTrust All Teammates Front Line Mid-Level Sr. / Exec Level Provide opportunities to grow contribution & develop career High Potentials: Accelerate development & All Mid Level: Translate and execute business strategy CLICK Enable managers TO to EDIT lead, develop & engage workforce; MASTER TITLE readiness for future roles execute operations Setting Strategy, Communicating and Leading Enterprise Leading Self Leading Others Leading the Business; Leading Leaders Leading Strategically All teammates People Leaders Emerging leaders with potential for higher level, cross-org roles High Performing Mid-Level Leaders High-performing, high potential senior& executive leaders
CLICK THE TO SUNTRUST EDIT MASTER TITLE LEADERSHIP EXPERIENCE SLX 9
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TODAY S AGENDA 12
SLX: At a glance 13
Online Support 14
Continued Support/Development Deeper dives, sustainment and reinforcement offerings Leader Academy For newer people leaders 16 week virtual program Lead On Bursts For more experienced people leaders Curated content for specific topic development
OUR APPROACH
1 2 Design Develop 17 3 Market
Design 18
Relationships Drive Everything Dean Vendor SLX Stakeholder Management Business Leaders 19 Human Resources
Develop 20
LESSON LEARNED: Iterate. Iterate. Iterate. 21
LESSON LEARNED: It s ok for development programs to feel messy
LESSON LEARNED: Kill your darlings. 23
24 Market
LESSON LEARNED: Leadership Development shouldn t be perceived to be mandatory.
LESSON LEARNED: Create the demand.
LESSON LEARNED: Generate the buzz. 27
Early Results: The Smile Sheets Best class I ve taken this plugged into challenges I m having today gave me action steps & increased my confidence. Class made me think and will change my behaviors. Applicable to my job. Tools I can take away immediately. Needs to be required for new leaders/managers. One of the best classes I have taken. All of the content was relevant and meaningful. I have had light bulbs going off all day I am leaving with specific actions I can take tomorrow to become a better leader & coach. This course is a great reminder for leaders of the things we are responsible for doing. 28 I would recommend the SunTrust Leadership (SLX) course to a colleague = 4.83 (Scale of 1 to 5)
Class made me think and will change some of my behaviors. Design Find a passionate executive champion Partner with MANY business stakeholders One of the best classes I have taken. All of the content was relevant and meaningful. Develop Iterate. Iterate. Iterate. Kill the darlings Make it relevant to their every day ( messy ) Market This course is a great reminder for Drive excitement early (and ongoing!) leaders of the things we are Create demand - target invitations responsible for and offer doing. limited sessions Involve senior leaders to tell the story in the classroom 29