Table of Contents. Chapter 1- Introduction Welcome Message 4 Mission Statement. 5 Important Phone Numbers and Contact Information.

Transcription

1 Staff Manual 1

2 Table of Contents Chapter 1- Introduction Welcome Message 4 Mission Statement. 5 Important Phone Numbers and Contact Information. 5 Chapter 2- Chain of Command and Job Descriptions Chain of Command 6 Job Descriptions Chapter 3- Staff Policies and Procedures Work Schedules. 13 Pay Periods 13 Time Off and Substitution Procedures Staff Meeting. 13 Attire Code of Conduct 14 Performance Evaluations Discipline Policy Counseling Procedures Notice of Non-Discrimination Harassment Policy Employee Injuries Chapter 4- Safety Policies Material Safety Data Sheets Chemical Handling 19 Chemicals Used in Daily Operations 19 Chemical Spill/Hazardous Material Release 19 Infection Control Policies...19 Emergency Action Plans General Guidelines.20 Making an Emergency Call 20 Lifeguard Communication..21 EAP- Urgent, Non-life threatening water rescue EAP- Life threatening water rescue EAP-Non-life threatening land rescue 27 EAP- Life threatening land rescue. 27 Pool Evacuation..28 Water Rescue Report. 29 Accident and/or Injury Report 29 Refusal of Care...29 Incident Report...29 Patron Ejection Fecal Contamination Procedures 30 2

3 Vomit/Blood Contamination Procedures.. 31 Chapter 5- Operations Fees Swim Hour Descriptions 33 Pool Rules and Regulations Enforcing Rules. 35 Handling Customer Complaints. 36 Refund Policy 36 Pool Rental 36 Deep Water Test 37 Note & Float. 37 Weekly Facility Inspection Report 38 Chapter 6- Appendix-Staff Forms Weekly Facility Inspection Report Water Rescue Report Incident Report Accident/Injury Report. 45 Refusal of Care...46 Patron Ejection Form. 47 Fecal/Vomit Contamination Log.. 48 Performance Evaluations Handbook Completion Form. 53 3

4 Welcome to the staff of the Cambridge Community Activities Program. I am very excited to have you as a new member of our team. We strive for every employee to find their position rewarding and enjoyable. You were selected from many applicants because of CAP s belief in your abilities. Those abilities we strive to achieve every day include professionalism, commitment to outstanding customer service, teamwork and attention to detail. Our goal is to ensure every participant has a safe and enjoyable experience everytime they walk through our doors. Safety should be the governing concern of all our actions. The information in this staff manual will allow you to excel at your job and help us run many successful programs. It is extremly important you know and understand all the information. If you have any questions or concerns, please let me know. Again, welcome and good luck! Sincerely, Lesli Rumpf Aquatics & Recreation Director 4

5 Mission Statement The Cambridge Community Activities Program encourages and promotes life-long wellness by providing a variety of high quality recreational activities, learning opportunities, aquatics programming, and services to the broad Cambridge area community. Cambridge Community Aquatics Program Emergency Telephone Numbers Cambridge Area Community Pool (608) Address- 802 W. Water St. Cambridge, WI Police or Emergency Service 911 Non-Emergency Police (608) EMS (608) CAP Activities Office (608) CAP CARE (608) CAP Youth Center (608) Poison Control CAP Director Bridgette Hermanson Aquatics & Recreation Director Lesli Rumpf (608) (office) (608) (cell) (608) (office) (608) (cell) 5

6 Chain of Command CAP Board of Directors Chapter 2- Chain of Command and Job Descriptions The following chart outlines the Cambridge Community Aquatics Program chain of authority. Decisions concerning employee problems will be handled by the employee s immediate supervisor; if it cannot be resolved there, that supervisor will refer it the next higher in authority. CAP Board President CAP Program Director CAP Aquatics & Recreation Director Aquatics Manager Headguard Lifeguard Water Safety Instructor Water Fitness Instructor Blue Fins Swim Coach 6

7 Aquatics Manager Position Qualifications 1. Must be at least 18 years of age 2. Must hold current certification in: American Red Cross Lifeguard Training, First Aid, AED and CPR for the Professional Rescuer. 3. At least 3 years experience as a Water Safety Instructor and Lifeguard. 4. Must have knowledge of aquatic risk management practices and emergency procedures. 5. Sound physical and mental health. 6. Ability to assign duties and supervise aquatic personnel. Primary Function Assist the Aquatics Director with staff supervision, scheduling, employee evaluations and hiring, swim lessons and other duties as assigned. Major Duties and Responsibilities 1. Responsible for staff scheduling to which includes Lifeguards, Head Guards and Water Safety Instructors. 2. Performs all duties and responsibilities of a Head Guard 3. Assisting in payroll procedures 4. Completes all new hire orientations and monitors their new hire training program 5. Assist in promoting and marketing the Cambridge Area Community Pool 7

8 Head Lifeguard Position Qualifications 1. Must hold current certification in: American Red Cross Lifeguard Training, First Aid, AED and CPR for the Professional Rescuer. 2. Previous experience as a Water Safety Instructor and/or Lifeguard. 3. Must have knowledge of aquatic risk management practices and emergency procedures. 4. Sound physical and mental health. 5. Ability to assign duties and supervise aquatic personnel. Primary Function Assist in providing a comprehensive community swim program. Serves as the supervisory staff member during aquatic programs. Is responsible for the management of safety practices. Major Duties and Responsibilities 1. Responsible for pool operations and facility when Aquatics Director is not on site. 2. Responsible for ensuring proper supervision of participants on deck and in the water during aquatic programs. On a periodic basis, check staff positions in relation to participants. Monitors lifeguard rotations and breaks. 3. Responsible for emergency readiness of staff. Ensures availability of appropriate equipment (rescue tubes, pocket masks, whistles, etc.) Supervises/assists in emergencies to ensure all established procedures are followed, is directly responsible for filing post emergency reports with CAP. 4. Responsible for on site public relations. Appropriately handles questions and concerns at the site. Observes, enforces and explains all facility rules and regulations. 5. Opening and closing of the pool facility. Arrives 30 minutes prior to start of programs to inspect pool for safety issues prior to participants entering, ensure proper doors and open, etc. Secures pool area at the end of the program after all staff and participants have left. 6. Open locker room in morning-straighten and clean as needed. Close locker rooms down after pool has closed for the day and all patrons are out of the locker rooms. 7. Make decisions about cancellation of classes due to inclement weather. 8. Must follow all policies and procedures in regards to attire. 9. Test pool chemicals and records on appropriate forms; adjust as needed. 10. Responsible for handling any fecal contamination incidents including clean up, superchlorination of the pool and documentation. 11. Assist with staff scheduling and verifying staff hours 12. Attend and assist in all staff meetings, evaluations and staff training. Is aware of all facility programs and scheduling. Review current aquatic staff manual. 13. Maintains current certifications. 14. Communicates equipment and supply needs to the Aquatics Director. 15. Substitutes for staff as needed. 16. Reports pool maintenance concerns that are of immediate concern to the Aquatics Director or CAP Executive Director. 17. Able to delegate duties to lifeguards as needed. 18. Carries out additional duties as may be assigned by Aquatics Director or CAP Executive Director. 19. Must be motivated and have a positive attitude. 8

9 20. Sets a positive example for the rest of the staff to follow. 9

10 Lifeguard Position Qualifications 1. Must be at least 16 years 2. Must hold current certification in: American Red Cross Lifeguard Training, First Aid, AED and CPR for the Professional Rescuer. 3. Able to work with the public and assume responsibility for the safety of others and have the ability to perform rescue skills under pressure. 4. Sound physical and mental health. Primary Function Is responsible for the safety of and direct supervision of all participants in the water and on the pool deck. Is responsible for preventing injuries and reacting in emergency situations. Assist and reports to supervisory staff in providing supervision of aquatic programs. Major Duties and Responsibilities 1. Always maintain proper and direct supervision of participants during all scheduled programs. Never leaves the pool unsupervised to perform other duties unless relieved or in an emergency situation. 2. Inspect areas prior to use. Prevent injury and minimize or eliminate hazards. Report hazards to the Head Lifeguard/Aquatics Director. 3. Be prepared to react in emergency situations. Always have appropriate equipment (rescue tube, pocket mask, whistle) ready and immediately available. Provide appropriate emergency care to facility patrons. 4. Observe, enforce and be able to explain all facility rules and regulations. Refer lengthy issues to the Head Guard. 5. Keep deck area clear. 6. Attend all staff meetings and be aware of all facility programs. Review current aquatic staff manual. 7. Maintain current certifications. 8. Complete required reports and records as assigned. 9. Substitutes for staff as needed. 10. Must arrive 15 minutes prior to each shift. 11. Must follow all policies and procedures in regards to attire. 12. Must be motivated and have a positive attitude 13. Carry out additional duties as assigned by supervisory staff members. 10

11 Water Safety Instructor Position Qualifications 1. Must be at least 16 years of age. 2. Must hold current certification in: American Red Cross Water Safety Instructor, American Red Cross Community First Aid and Safety, American Red Cross CPR for the Professional Rescuer. 3. Must successfully display knowledge of and the ability to demonstrate the skills taught in the American Red Cross progressive levels. 4. Sound physical and mental health. Primary Function Is directly responsible for the safety of participants enrolled in American Red Cross lessons and teaches participants to swim or improve their swimming skills with new strokes, stroke refinements, diving safety tips and techniques, and more. Major Duties and Responsibilities 1. Teach swim lessons according to the American Red Cross and CAP standards. 2. Maintain proper supervision of class participants during scheduled lessons. 3. Be prepared for lessons, have necessary material out, and be ready to teach. Implement all lesson plans. In the rare event of a substitute provide lesson plans and class lists. 4. Be prepared to react in an emergency situation. Provide appropriate emergency care to facility patrons. 5. Inspect area prior to use. Prevent injury and minimize or eliminate hazards. 6. Observe, enforce and be able to explain all facility rules and regulations. 7. Attend all staff meetings and be aware of all facility programs and their scheduling. Review current aquatic staff manual. Maintain current certifications. 8. Communicate with supervisory staff on a regular basis on the progress of classes and the need for assistance and/or equipment. 9. Complete required paperwork as needed (incident reports, course record sheets, and participants skill sheets, etc.). 10. Carry out additional duties as assigned by supervisory staff members. 11. Substitute for staff as needed. 12. Follow all policies and procedures in regards to attire. 13. Demonstrate all required skills at each level. Must have the ability to make proper corrections on inefficient strokes. 14. Must have daily lesson plans and block plans for all lessons. 15. Must be motivated and have a positive attitude. 11

12 Water Fitness Instructor Position Qualifications 1. Must be at least 16 years of age. 2. Sound physical and mental health. 3. Must hold current certifications in First Aid, CPR and AED. 4. Ability to speak clearly and project voice. 5. Ability to effectively perform water aerobic techniques and be able to develop various workout routines. 6. Must be motivated and have a positive attitude. Primary Function Directly responsible for the safety of the participants and instructing challenging and motivating water fitness classes to all fitness levels and age groups. Duties and Responsibilities 1. Responsible for the care and return of all equipment. 2. Instructor should be in the water with the participants, except be on deck to show new participants the proper way to do exercises or when showing a new exercise. 3. Conduct safe and motivating classes which encompass all ages and ability levels. 4. Communicate with Aquatic Director on a regular basis. 5. Be prepared to react in an emergency situation. 5. Always start class on time and end class at the scheduled time. 6. Show up for class 15 minutes early to prepare. 7. Have fun! If you have fun so will your participants. 8. Observe, enforce and be able to explain all facility rules and regulations. 9. Follow policies and procedures in regards to attire. 12

13 Blue Fins Swim Coach Position Qualifications 1. Must be at least 18 years old. 2. Must hold current certifications in First Aid, CPR and AED. 3. Must have considerable ability as a swimmer plus knowledge of teaching these skills and safety considerations during practice. 4. Must be motivated and have a positive attitude. 5. Sound physical and mental health. 6. Previous coaching experience preferred. Primary Function Administer, supervise, promote and manage the Blue Fins Youth Swim Team. Responsible for the safety of all participants. Coaches participants to improve their swimming strokes, techniques, endurance, and other skills. Also instills the importance of team work and developing self confidence. Duties and Responsibilities 1. Conduct swim team practices in a safe, friendly, and competitive environment. 2. Provide a nurturing, encouraging, and supportive environment for the participants. 3. Plan, coordinate, and conduct swim meets. 4. Promote swim team participation. 5. Teach, demonstrate, and correct skills. Work to enhance the ability and endurance of participants. 6. Maintain open communication to identify concerns, duties and responsibilities. 7. Maintain proper supervision of participants during scheduled practices. 8. Organize fundraisers with support from the Aquatics Director and CAP Executive Director 9. Delegate duties to volunteer parents. 10. Direct volunteer assistant coaches. 11. Motivate swimmers and volunteers. 12. Be prepared for all practices. 13. Review aquatics staff manual. Maintain current certifications. 14. Be prepared to react in an emergency situation. 13

14 Chapter 3- Staff Policies and Procedures Work Schedules Work schedules are completed roughly 2 weeks in advance. Days off should be requested prior to the schedule being made out. Do not expect all requests to be granted. Days off will be granted on a first come first serve basis. The Aquatics Director must approve all requests and schedule changes. Schedules will be located on the bulletin board in the guard room as well as online at when2work.com Pay Periods Pay periods are on a bi-weekly basis. All hours must be entered into ME (time clock system). It is important to punch in and out for the specific job duty you are performing at that time. An example is if you are guarding from 4:00 5:00 pm and then teach from 5:00 6:30 pm. You must clock in/out as a lifeguard from 4:00 5:00 and then punch back in/out as WSI from 5:00 6:30 pm. Pay checks will be direct deposited every other Friday. Time Off and Substitution Procedures Regular attendance is required of all employees. You are essential in providing a safe and healthy environment for our participants. Water Safety Instructors should be aware that their commitment to teaching is extremely important. Substitutions should be avoided and personal appointments should be planned around lessons. Staff should submit any scheduling needs/concerns at least two weeks in advance so we can plan accordingly, in order that personal conflicts do not interfere with your scheduled hours. Time off requests, subs, and work availability changes must be submitted online through the when2work system. If it is necessary for an employee to take a day off (after the schedule has been posted) it is their responsibility for find a qualified substitute to take their place. Notice of substitution must be submitted online at least one full day prior to date for substitution. Aquatics Manager or Director will approve any substitutions. In the event of a last minute emergency or illness the guard/instructor should make every effort to find a substitute. If you are unable to find a substitute, you need to contact a head guard. If you can not reach a head guard, contact the Aquatics Manager. If the time off and substitution procedures are not followed, it will lead to disciplinary action. Staff Meetings All staff will be required to attend monthly staff meetings. Meetings will be informational and hands on. These meetings are provided to practice lifeguarding skills, emergency procedures, first aid skills, maintain physical fitness, discuss staff problems or concerns, give feedback and present additional training information. Be prepared for in-water training. Any staff member 14

15 who can not attend must notify the Aquatics Manager or Director at least 1 week prior to the scheduled meeting. Absenteeism will not be tolerated and if it is repeated it will result in disciplinary action. Attire/Uniforms All staff members are required to wear official CAP aquatics staff shirts/suits during their scheduled shift. Lifeguards will be provided with 1 suit, 1 shirt and whistle with neck strap. Lifeguards may wear a CAP shirt over their suits if they choose. Female lifeguards may wear solid colored shorts over their suits. Additional suits and shirts are available for purchase. The whistle and neck strap will need to be turned in if employee is terminated or resigns from their position. Do not wear uniforms off duty. Female water fitness instructors and swim instructors are required to wear a one piece swimming suit. Tattoos which are offensive or inappropriate in nature (determined by the Aquatics Director) must be covered with acceptable attire or use of tape or bandage. Lifeguards/WSI s must remove all jewelry while on duty. This is for your safety as well as the safety of the patrons. **Remember** you represent the Cambridge Community Activities Program and need to be dressed appropriately for your position at all times. We are a professional program and need to look that way. Code of Conduct Your conduct has a great impact on the public s perception of the CAP and on the well being of our patrons. It is important you perform your duties with efficiency, friendliness, courtesy, and professionalism. The following rules have been established to help you perform your duties in such a manner. Staff will follow all the rules and expectations which we hold our patrons to. Staff will wear clean uniforms and maintain a clean, neat, well-groomed appearance. Staff will not use tobacco products on the facility grounds. Staff will not work under the influence of alcohol or illegal drugs because impaired job performance may put a patron s well being at risk. It is essential you understand the extent of this statement!! If this is the case, you will be terminated. Staff taking medications interfering with alertness should discuss this with their supervisor. The staff member will be assigned to a job of lesser risk while the negative effects are being experiences. Again, this is for your safety and the safety of our patrons. Staff found consuming alcohol or illegal drugs at work will be immediately terminated. Staff is prohibited from taking or using CAP supplies, materials, equipment, or facilities for their personal gain. Any staff member suspected of theft will be investigated and prosecuted to the fullest extend of the law. This will result in immediate suspension from their duties until the final outcome is presented through investigation. Staff is not allowed on facility ground when the facility is not open or when staff training is not in session. Any employee found in the facility during unauthorized times will be immediately suspended. Be on time for work. 15

16 Be professional at all times. CAP does not allow the use of profane language on the job. This same rule is applied to program participants; employees will be expected to enforce this rule. The use of cell phones for personal use while on the job is strictly prohibited. Cell phones need to remain in lockers Performance Evaluations Every staff member will have a monetary job performance review annually. The review process provides a formal time to review your job performance. This review is not a substitute for continual open communication between the staff and supervisors. It is encouraged for staff to see your supervisor with comments, questions, or concerns. The review process is a follows. Your supervisor will evaluate your job performance and complete the performance review form. You will receive a copy of the review. A meeting will be held to discuss the review. Discipline Policy If any staff member of the Cambridge Community Activities Program fails to: Report to work at their schedule shift If unable to work a shift, the employee is required to find a sub and inform the Aquatics Director at least one full day in advance. Any absence should be reported to the Aquatics Director Complete tasks as outlined in their job description and/or training Comply with all CAP policies and procedures Work cooperatively with fellow employees For every three tardies a staff member has- they will be written up. Three write ups in a year time period can result in possible termination. If policies and procedures are not followed the following actions will be taken: First Offense- A written warning will be given. This document will be signed by both the employee and Aquatics Director. Second Offense- A written warning will be given. This document will be signed by both the employee and Aquatics Director. A meeting will be set up with the Aquatics Director. Third Offense- The employee will be called in for a meeting with the CAP Executive Director and Aquatics Director resulting in possible suspension or termination of employment. Fourth Offense- Immediate termination of employment. This is accumulated annually beginning on your start date. It will reset after each year. **CAP administration has the right to immediately terminate employment if any employee fails to comply with CAP policies and procedures** 16

17 The following are instances when an employee action could result in immediate termination without warning or prior offense: Any case involving harassment. Any physical or verbal abuse to the public or staff. Lifeguards: Having lifeguard certification suspended or revoked by the American Red Cross. Counseling Procedures If a traumatic event was to occur at our facility the staff would have access to in-house counselors. Critical incident stress can cause team members to lose the ability to cope. Counselors will be available immediately after any event. Notice of Non-Discrimination No person shall, on the basis of sex, race, color, sexual orientation, national origin, religion, or creed, ancestry, age, martial status, or disability be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity, including employment. Harassment Policy The Cambridge Community Activities Program is committed to providing an environment in which employees and patrons are treated with courtesy and respect. In culmination with the Cambridge School District the Cambridge CAP prohibits sexual harassment and harassing words or conduct directed towards others. The following is the Harassment policy provided by the Cambridge School District: Harassment: Any conduct that meets the three elements of harassment (it is directed toward a patron/participant/staff member, because of protected class status, and is severe or pervasive enough to create a hostile environment) will constitute harassment and will be dealt with accordingly. Some examples of sexual harassment are: touching of a sexual nature; graffiti of a sexual nature; displaying or distributing sexually explicit drawings, pictures, or written material; sexual gestures; sexual or dirty jokes; name-calling of a sexual nature; spreading rumors about a pupil s sexual activity or orientation. Sexual Harassment: It is the policy of the Cambridge School District to maintain a learning and working environment that is free from sexual harassment. Definition: Sexual harassment shall consist of unwelcome sexual advance, requests for sexual favors, and other inappropriate verbal or physical conduct of sexual nature made buy any student or another student when: 1. Submission to such conduct is made either explicitly or implicitly a term or condition of an individual s education, or when 17

18 2. Submission to or rejection of such conduct by an individual is used as the basis for academic performance affecting that individual, or when 3. Such conduct has the purpose or effect substantially interfering with an individual s academic performance or creating an intimidating, hostile, or offensive employment environment. Sexual harassment may include but is not limited to the following: Verbal harassment or abuse Pressure for sexual activity Repeated remarks to a person with a sexual or demeaning implication Unwelcome touching Suggesting or demanding sexual involvement accompanied by implied or explicit threats Concerning one grades, job, etc. Procedures for dealing with harassing behavior: Students who have been seriously or repeatedly harassed by another student(s) should tell an adult immediately. Severe situations will be referred to administration. Parents/guardians of students may follow the procedures outlined in the complaint process if they feel their child has been the victim of sexual harassment. Students who harass other may be referred to the police. Students who feel they are being harassed by another student should do the following: Respond assertively (tell harasser to stop, or walk away) Document the situation. Write down the date, time and location where and when the situation happened. Write down the people who saw/heard it. Write down you assertive response. Keep this document. If the harassment is severe, or if it does not stop after you have dealt with it assertively, go to the teacher in charge, or your homeroom teacher and tell him/her about the situation. Your teacher may involve others If you are afraid to speak to your teachers alone, take a friend along to help you. Teachers will keep parents informed of more serious situations of harassment. Severe situations will be referred to administration. Behavior The following are examples of behavior that can constitute harassment: name-calling, making threats, spreading rumors, telling jokes, making fun of someone, gestures, physical intimidation, hitting, touching, pranks or hazing, vandalism or destruction of property Directed towards a pupil because of: Sex Race Religion National origin Ancestry Parental status Physical disability Mental disability Emotional disability Learning disability. Creating a hostile environment The behavior is so severe (in view of all circumstances) or pervasive (occurs often, is part of a pattern of behaviors, permeates atmosphere) 18

19 that it creates a hostile environment. Employee Injuries Steps for reporting an injury while at work 1. Immediately report the injury to the head guard or Aquatics Director to determine appropriate action 2. Fill out employee incident report (located in aquatics office) 3. Head guard or Aquatics Director will contact CAP Executive Director within 24 hrs Please make sure to report any injury, even if you think it s minor. We need to know about it. 19

20 Chapter 4- Safety and Emergency Policies and Procedures Material Safety Data Sheets (MSDS) Material Safety Data Sheets provide employees with specific information on the chemicals used to run the pool. A binder with a MSDS on every substance that is on the list of hazardous chemicals will be located in the aquatics office. Chemicals can be very dangerous and employees should not be handling them if they were not properly trained by the Aquatics Director. Chemical Handling Chemicals Used in Daily Operations Calcium Hypochloride: used as an oxidizer and a sanitizer. Stored in 5 gallon buckets in the chemical room. Only those employees trained by the Aquatics Director should be handling this chemical. Muriatic Acid: used to balance water chemistry and maintain a proper ph level. Stored in 1 bulk tank in chemical room. Muriatic Acid should always be diluted, acid into water (1 to 3 ratio). Only those employees trained by the Aquatics Director should be handling this chemical. Chemical Spill/Hazardous Material Release If you are present at the site of a chemical spill, do the following: 1. Contact Building Office and/or Aquatics Director to report incident immediately 2. Identify location of spill if possible 3. Keep patrons and staff away from area. Clear the area immediately if any visible fumes or strong odor exists. 4. Avoid direct contact with chemical. Exit the building. Move upwind from odor. 5. If chemical has contacted skin or eyes, immediately initiate water flush for at least 15 minutes. **DO NOT IN ANY CIRCUMSTANCE attempt to clean up an unknown substance. Defer to an expert** Infection Control Policies It is not always possible to know who has an infectious disease. Often, a person with an infection may not be aware they are infected. By following Universal Precautions when coming in contact with blood or other body fluids, you can protect yourself from HIV infection (AIDS), Hepatitis B and other infections. Handwashing 1. Wash you hands with soap and water at regular times during your work day. Many infectious diseases (excluding HIV and Hepatitis B) may be contracted from dirt and waste encountered in the workplace. 20

21 Contact with Blood or Body Fluids 1. Wear disposable gloves when you come into direct contact with blood, vomit, urine and feces. 2. Dispose of gloves in a bio-hazardous waste bag. 3. After removing gloves, wash hands vigorously with soap and running water for at least 20 seconds. 4. If you have an unexpected contact with blood or body fluids and gloves are not available, wash your hands and any other exposed skin vigorously for 20 seconds with soap and water. 5. Place all contaminated items in biohazard bags. 6. Gloves are available in first aid kit. Cleaning Surfaces and Equipment 1. Surfaces and equipment that have blood or body fluids on them must be disinfected with an Environmental Protection Agency (EPA) approved disinfectant or a 1:10 solution of household bleach and water or other approved cleaning solution. Trash Disposal 1. Use a biohazardous waste bag to dispose of refuse that contains blood or body fluids. 2. Inform building custodians of presence of contaminated waste. 3. For disposal of sharp objects, contact building custodian to use special containers located in the school. Emergency Action Plans General Guidelines The objective of an emergency action plan is to insure that staff reacts to emergencies and/or disasters in a consistent and appropriate manner. Making emergency calls Give your name and state that there is an emergency. Give name of facility and exact location -Cambridge Community Pool -Cambridge Elementary School West Water St, Cambridge, WI Give specific directions for entering facility Give the phone number and location from which your are calling W. Water Street, Cambridge Provide brief description of accident or situation, nature of injury, how many people are involved, victim s conditions, and what is being done for the victim DO NOT HANG UP FIRST! 21

22 Lifeguard communication A combination of verbal, whistle and hand signals will be used in the lifeguard communication system. Most communication will be done verbally. When a voice command fails, the lifeguards should then use whistles and hand signals. Whistle One short whistle blast and point is used to get the attention of a swimmer. One long, loud whistle blast to clear the pool. Two sharp whistle blasts to alert other guards to a non-life threatening situation where the guard needs a replacement for their zone of coverage. Three long, LOUD whistle blows to alert other guards to a life threatening emergency where the rescue squad needs to be called and the pool needs to be immediately cleared. Hand Signals To gain attention of a swimmer- point directly to individual. Stop or stay where you are- hold arm straight out, palm facing individual, arm is stationary. Assistance is needed- arm raised with fist held high. Situation under control- place hand on top of head. Urgent Non-life threatening (water) Distressed swimmer This situation is basically an urgent, non-emergency situation that is used primarily in the event that a patron needs help to reach the side of the pool. Be advised however, this situation has the potential to develop into an emergency situation if not responded to accordingly. Guard Awareness- The lifeguard sees or is told by someone else that there is a problem. Victim Recognition- The lifeguard identifies who is in trouble and determines if he/she will be able to try helping the person without entering the water. Guard Reaction- The primary guard will notify fellow guards using two short whistle blasts that he/she is planning to attempt a rescue. If the victim is close enough, the lifeguard may use a reaching assist or an extension rescue. The lifeguard pulls the victim to safety, evaluates his condition. Once the victim is safe and the incident is over, the guard should then go to the office and fill out a water rescue report. Once the guard determines that he/she must enter the water, and he/she has notified other guards, the lifeguard will use proper techniques to bring the person to safety. He/she should continually assure him/her that he/she will be O.K. Once the victim is safe and the incident is over, the guard should then go to the office and fill out a water rescue report. 22

23 Back up Coverage- Once the primary guard has left his/her station, the secondary guard will need to supervise that zone and be prepared to assist the primary guard. The primary guard will alert the secondary guard by verbally telling them that assistance is needed along with raising their fist high in the air. If the second guard is needed to assist he/she will clear the pool using one long whistle blast, will retrieve the nearest backboard and first aid kit, bring them to the scene and assist the primary guard. The secondary guard will instruct the patrons to go to the locker rooms. Chain of Command Notified Form Completion- Once the victim is safe, the guard should interview witnesses and then go to the aquatics office and fill out the water rescue report. Rescue Completion- Equipment is checked, corrective action is taken, staff discussion, and then the guard(s) returns to open stations. 23

24 Water Rescue Flow Chart Urgent Non-Life Threatening Situation Lifeguard sees or is told of an urgent situation Lifeguard identifies situation and acts using 2 whistle blasts and attempts rescue Secondary lifeguard provides back-up coverage and prepares to assist Victim is OK Secondary guard takes over zone Witnesses interviewed, water rescue report is completed Staff Discussion Primary guard returns to station Victim needs care; Primary guard needs assistance Primary guard raises arm with fist held high & verbally tells secondary guard help is needed The secondary guard clears pool using one long whistle blast Secondary guard assists primary guard, contact EMS if needed and performs crowd control Victim is given care If needed, EMS takes over Chain of command notified, witnesses interviewed, water rescue report completed Equipment checked, corrective action taken, staff discussion Lifeguards return to stations 24

25 Life Threatening (water)- seizure, unconscious victim, suspected spinal injury, active drowning victim Guard Awareness- The lifeguard sees or is told by someone that there is a problem. Victim Recognition- The lifeguard identifies who is in trouble and determines what type of rescue is needed. Guard Reaction- The primary guard will notify fellow guards using three long, loud whistle blasts that he/she is planning to attempt a rescue. Once the primary guard has entered the water, the secondary guard will need to initiate clearing of the pool using one long whistle blast, retrieve the nearest backboard and first aid kit, bring them to the scene and assist the primary guard. Once the primary guard contacts the victim and assesses his/her condition, he/she will inform secondary guard or bystander to call 911. In-water seizure victim and removal- The primary guard should first support the victim s head and face above and out of the water until the seizure ends. After the seizure ends remove the victim from the water using proper removal procedures Once removed from the water, a primary survey should be completed to assess the victim s health. Determine appropriate care for the victim and continue until the EMS arrive. Unconscious victim removal from water (no spinal injury)- The primary guard will bring the victim to the shallow end where the secondary guard has prepared the backboard for removal of the victim from the water. Once removed from the water, a primary survey should be completed to assess the victim s health. Determine the appropriate care. If the victim is not breathing and has no signs of circulation AED procedures should be followed. Care for the victim should continue until EMS arrive. Spinal injury (no rescue breathing or CPR needed)- The primary guard will bring the victim to the shallow end. At this time the secondary guard will enter the water and begin suspected spinal injury procedures Once strapped to the backboard, the victim should be brought to the side of the pool, but not removed until EMS arrives and directs the removal. The exception to this is if the person requires rescue breathing or CPR. Spinal injury (rescue breathing or CPR needed)- The primary guard will bring the victim to the shallow end. At this time the secondary guard will enter the water and begin suspect spinal injury procedures 25

26 Once strapped to the backboard, the victim should be brought to the side of the pool and removed. Assess the victim s health and perform rescue breathing, CPR or begin AED procedures. Care for the victim should continue until EMS arrives. Chain of Command Notified Form Completion- Interview witnesses and collect data in regards to the incident. A water rescue report will need to be filled out. Rescue Completion- Equipment checked, corrective action taken, staff discussion, and management will decide if the pool will remain closed for the rest of the day. 26

27 Water Rescue Flow Chart Life threatening Situationunconscious, suspected spinal injury, active drowning victim Lifeguard sees or is told of an urgent situation Lifeguard identifies situation and acts using 3 whistle blasts and attempts rescue Secondary Guard Duties Secondary lifeguard Clears pool with 1 long whistle blow and prepares to assist Secondary guard assists primary guard with rescue Primary Guard Duties Primary guard contacts victim assesses conditions, notifies secondary guard or bystander to call EMS Correct spinal injury management, removal, CPR and/or AED are performed EMS take over Chain of command notified, witnesses interviewed, water rescue report completed Witnesses interviewed, water rescue report is completed Equipment checked, corrective action taken, staff discussion Management decides if pool will remain closed for the rest of the day 27

28 Non-life Threatening (land) - First Aid, etc. This would include minor problems like cuts, abrasions, insect bites, nosebleed, etc. Guard Awareness- Lifeguard sees or someone else tells them of a problem Victim Recognition- Lifeguard identifies person requiring first aid Guard Reaction- The primary guard will call the attention of the secondary guard using two whistle blasts and indicate to that guard that he/she is leaving his/her station. The primary guard will than assess the situation and determine the appropriate care. Back-up Coverage- Once the primary guard has notified the secondary guard, the secondary guard should adjust their zone so the missing guards area is being observed. Form Completion- Once the victim has received care an accident/injury report must be filled out. Life-Threatening (land) cardiac arrest, extensive bleeding, stroke, etc. Guard Awareness- Lifeguard sees or someone else tells them of a problem. Victim Recognition- Lifeguard identifies person requiring first aid. Guard Reaction- The primary guard will alert the secondary guard with 3 whistle blasts and pointing. The primary guard should immediately leave their stations and attend to the victim. Once the primary guard has left his/her station, the secondary guard will clear the pool by using one long whistle blast, retrieve the nearest first aid kit, bring it to the scene and assist the primary guard. Once the primary guard contacts the victim and assesses his/her condition, he/she will inform the secondary guard or bystander to call 911. If the victim is not breathing and has no signs of circulation AED procedures should be followed. Let EMS take over once they arrive. Chain of Command Notified Form Completion- The guards will have to interview witnesses and complete an incident and an accident report. Rescue Completion- Equipment checked, corrective action taken, staff discussion, and management will decide if the pool will remain closed for the rest of the day. 28

29 Pool Evacuation Procedures Fire Alarm 1. Alarm sounds. 2. Clear pool and locker rooms. 3. Direct swimmers calmly to emergency exits. (Check doors for heat and/or smoke before using as exit.) 4. Shut doors and lights off as you clear areas. 5. Exit building and stay in preplanned staging area. 6. Re-enter pool area on Fire Department or Administration All Clear Only. Fire 1. If you discover a fire or smoke, activate alarm. 2. Follow the above fire alarm procedures. Severe Weather Definitions of Severe Weather Thunderstorm Watch- Conditions are favorable for the development of severe weather which may include severe thunderstorms and possible hail. Thunderstorm Warning- Severe thunderstorms have developed, possibly with hail, and will soon be moving in the area. Tornado Watch- Conditions are favorable for the development of severe weather possible chance of tornado Tornado Warning- A tornado has been sighted by spotters or indicated on radar and is occurring or imminent in the warning area. Tornado 1. Take cover when WARNING is issued. 2. Clear pool. 3. Do not let participants leave building. 4. Direct all patrons into either of the pool locker rooms and stay there. 5. Take weather radio, communication device and first aid kit with you to the locker rooms. 6. Stay put until all clear is issued. If a tornado watch has been issued and it is lightning outside the pool must be evacuated If patrons are determined to leave, attempt to take names and use witnesses to verify which patrons left under their own choosing 29

30 Severe Electrical Storm Any time it is lightning outside the pool must be evacuated. This is for the safety of our patrons. The pool will be closed from the first sight of lightning until 30 minutes after the last lightning sighting. Water Rescue Report Anytime there is a jump, a water rescue report needs to be filled out. This form needs to be completed as soon as possible. Please notify the Aquatics Director as soon as possible. All reports need to be filed in the binder in the office. If the patron is injured an accident/injury report must also be filled out. Accident/Injury Report An accident/injury is defined as anytime a patron is in trouble and is assisted by a lifeguard (any type of First Aid). Anytime there is an accident and accident report must be filled out. The accident report is a very important document and needs to be completed accurately and immediately after the situation has been resolved. Please notify the Head Guard or Aquatics Director after an accident has taken place. All reports need to be filed in the binder in the aquatics office. Refusal of Care Form If a patron has been injured in any capacity, has been offered, and refused First Aid Treatment and/or notification of advanced medical personnel, ambulance, or hospital care we must complete a Refusal of Care Form. This must be read and signed by the patron. If the patron is under 18 it needs to be signed by their parent or guardian. All reports need to be filed in the binder in the office. Incident Report Anytime a patron has become a disciplinary problem and/or any other emergency/disaster (besides water rescue) has taken place an incident report needs to be filled out. This form will document the type of incident, disciplinary action taken, if and when a parent of guardian was notified, and any other pertinent information. If a patron has been warned about their behavior numerous times and has not changed their behavior, the patron may be subject to ejection from the pool. In a rare circumstance the patron does something that is of extreme danger to themselves or other patrons they can be immediately dismissed from the pool. Please notify the Head Guard or Aquatics Director after an incident has taken place. All reports need to be filed in the binder in the aquatics office. Patron Ejection If a patron is a continual disciplinary problem, has at least one incident report on file and continue with their behavior, they may be asked to leave the facility. If a patron is causing extreme danger to themselves or other patrons they can be asked to leave immediately. Patrons under the influence of alcohol or other drugs will not be allowed in the pool or on the grounds. Most patron ejections will be for only one day. 30

31 When asking an adult to leave it is a good idea to have two lifeguards work together. If the adult becomes belligerent, the Aquatics Director should be contacted, and if necessary, the police should be called. The Patron Ejection form must be completed and filed in the binder in the aquatics office. Please notify the Head Guard or Aquatics Director after an incident has taken place. Fecal Accident Procedures Parasites such as Cryptosporidium, that are not sensitive to chlorine, can be introduced to pool water by liquid diarrheal stools. Special care must be taken to prevent illness associated with organisms. When cleaning and disinfecting areas contaminated with fecal material or vomit, staff should wear the appropriate protective equipment (i.e. - gloves, face mask, etc). Formed Stools 1. Evacuate the pool immediately. 2. Remove fecal material from the pool using a scooping device and dispose of stools into a toilet. Clean and disinfect all equipment used with bleach water. Do not use the vacuum to clean up any fecal material. 3. Technically formed stool dues not require Shock to be added. We do add 1 scoop of Shock to the area where the contamination happened to easy worry of the public. Patrons may re-enter the pool after 30 minutes. 4. Test the water to ensure the chlorine and ph meet regulatory requirement prior to reopening the pool. 5. Document in fecal/vomit logbook Watery Stool (Diarrhea) 1. Evacuate the pool immediately. 2. Remove any visible stool with a scooping device and dispose of the material into a toilet. Clean and disinfect all equipment used for removing the fecal material, with a bleach water. Do not use the vacuum to clean up any fecal material. 3. Add 3 scoops of Shock to the pool. Pool will need to be shut down for at least 12 hours with levels of Chorline reaching 20 ppm. 4. Clean and brush down the walls of the pool and gutters. 5. Backwash the filters to waste. 31

32 6. Document in fecal/vomit log book. 7. Allow swimmers back into the pool after the required CT value has been achieved and the chlorine and ph levels have been tested and returned to the normal operating range. Vomit/Blood Contamination Vomit- Vomiting while swimming is a fairly common event- Most of the time, swimmers will swallow too much water therefore causing them to vomit. In this case, the vomit mostly likely isn t infectious. However, if the full contents of the stomach are vomited, follow the same procedures as a formed fecal accident. Document in the fecal/vomit log book. Blood- Germs (i.e.- Hepatitis B virus or HIV) found in blood are only spread when infected blood or certain body fluids get into the body and bloodstream. The Center for Disease Control is not aware of any of these germs being transmitted to swimmers from a blood spill in a pool. The germs in blood will be killed in a pool that is properly chlorinated within a very short time. There is no public health reason to close a pool after a blood spill. However, if needed pool staff can choose to do so temporarily to satisfy patrons. 32

33 Chapter Five- Operations Fees Pool Pass Annual Resident Non-Resident Family $175 $215 Adult $125 $155 Senior (Age 62 & over) $100 $120 Student (Age 5-17) School Year Family $140 $170 Adult $100 $125 Senior (Age 62 & over) Student (Age 5-17) $80 $100 Summer Family $70 $85 Adult $45 $55 Senior (Age 62 & over) Student (Age 5-17) $35 $45 Program Fees 6 Week Session Pool Pass Holders $32 (resident/non-resident) Resident $37 Non- Resident $42 Water Aerobics Classes Resident Non-Resident (minimum 3 participants) Per Class $4 $5 10 Punch Pass $35 $45 20 Punch Pass $55 $65 Lap/Open Swim Resident Non-Resident 10 Punch Pass Adult $45 $55 Senior (Age 62 & over) $35 $45 Student (5-17) 20 Punch Pass Adult $75 $90 Senior (Age 62 & over) Student (5-17) $65 $75 Day Passes Resident Non-Resident Family * $10 $12 Adult $5 $6 Senior (Age 62 & over) $4 $5 Student (Age 5-17) Child (Age 0-4) $2 $3 33

34 Group Rentals Resident Non-Resident 1-25 People $50 / hr $60 / hr People $75 / hr $90 / hr People $100 / hr $120 / hr Over 75 People $125 / hr $150 / hr Birthday Party Themes Additional $30 Same as resident Wibit Rentals Additional $35 Same as resident *Family admission fees are for up to six family members living at the same address. Each additional member is $1.50 resident /$2.00 non-resident. Punch cards are non-refundable and do not expire. Non-resident is defined as a member who lives outside the School District of Cambridge. Lockers Lockers must be rented from the pool. The use of personal locks is prohibited. All locks will be provided by the CAP. Locker Rental Pricing Resident Non-Resident Monthly $5.00 $ Month $14.00 $15.00 Annual $50.00 $62.00 Swim Hour Descriptions Lap Swim Open to all ages. You may swim at your own pace but you must swim laps and/or perform other aerobic water exercises. Open Swim Open to all ages. Children under the age of seven must be accompanied by an adult in the water and on the deck at all times. There will always be at least one lane open for lap swimming during this time. Aquacize This fun, upbeat, challenging class will increase your cardiovascular stamina while building muscle. Routines will include exercises in both shallow and deep water. Come ready to sweat, work and have a good time. Fit after 50 This non-impact, cardiovascular workout will build muscles and increase flexibility. Each class will be held in the shallow end of the pool and will end with a stretching session for a total body workout. 34

35 Pool Rules and Regulations 1. Children under the age of seven must be accompanied by an adult guardian in the water (within arms reach) and on deck at all times. One adult must be present for every 2 children under the age of seven. Children ages 7-11 must be accompanied by a parent or adult guardian on the premises. Adult is defined as anyone 18 years of age or older. 2. No diving in the shallow end of the pool. 3. Patrons MUST take the deep water test to use the diving board or swimming in the deep end. 4. No horseplay on the ramp. 5. No horseplay, running, shoving or dunking. Behavior that endangers the safety and well being of yourself and/or other patrons will not be allowed.* 6. Patrons will be allowed to use any equipment provided by the community pool. This will be at the discretion of the life guard on duty. No outside equipment or toys will be allowed. 7. Profane language is not allowed. 8. All patrons must shower before entering the pool and after using the restroom facilities.* 9. Patrons having contagious or infectious health conditions and/or open wounds will not be allowed in the pool per the discretion of the lifeguard.* 10. Patrons under the influence of alcohol or other drugs will not be allowed in the pool or on the grounds.* 11. Long hair must be restrained (cap or tied back). 12. All patrons must wear appropriate swim attire. No cut-off shorts, gym shorts, t-shirts, clothing with rivets, buttons, and/or zippers allowed. 13. Patrons who are not toilet-trained are required to wear swim diapers or rubber pants (over cloth diapers) in addition to a swim suit. 14. No shoes on the pool deck. * 15. Animals are not permitted in the pool area.* 16. Food, drink, gum, and tobacco products are not permitted on the pool deck.* 17. Glass containers are not permitted in the facility.* 35

36 18. No smoking on the school grounds. 19. Absolutely no swimming without a lifeguard on duty. 20. All patrons must follow the directives of and be respectful of the lifeguard or instructor in charge. Failure to do so will result in the patron being asked to leave. * Indicates Department of Health and Family Services, Wisconsin Administrative Code rule. Diving Board Rules 1. One person on the diving board at a time. 2. Patrons using the board must clear the water as quickly as possible. 3. Patrons on the board must wait for water to be clear before using the board. 4. Dive only from the front of the board. 5. Patrons may bounce once per use. 6. Dives must be forward facing only. Enforcing Rules Patrons will see several rules signs before they ever reach the pool. It is important that lifeguards and other employees be consistent, fair, and equal when enforcing rules. When a patron disobeys one of the facility rules, they should be politely corrected and reminded what the rule is. The Red Cross recommends that positive wording like Sir, it is against the rules to do that. Please Stop be used. If the person disregards the initial correction and disobeys a rule a second time, they should be corrected and if appropriate (age wise), asked to sit out of the pool, next to the guard stand for five minutes. If an individual disobeys a third time, they may be asked to leave the facility for the day. If the third infraction was minor, the lifeguard may ask the person to sit out for ten minutes. It is very important that staff remembers they represent Cambridge Community Activities Program at all times. Rules should be enforced firmly, yet politely. Patrons need to understand it is for their safety and they need to respect your authority. The most successful lifeguards are those who maintain a safe, but fun area. Many patrons will test your authority, be firm but friendly and you will have minimal problems. If a patron questions the reason of the rule while you are guarding, try to briefly explain. If they are not satisfied, direct them to the Aquatics Coordinator. Remember it is your responsibility to watch the swimmers and discussions with patrons will only distract you. If a patron performs a very dangerous act, you do not have to give them the three warnings. If possible, give the one warning. If a second dangerous act occurs, expel them immediately. If a patron performs a dangerous act and you know that they know better, you can expel them immediately and fill out the Patron Ejection form. 36

37 Once a patron has received a warning, you will need to alert other guards whose zone that individual enters. You can do this by informing your replacement guard when performing a rotation or by signaling and pointing to other guards. Handling Patron Complaints Customer satisfaction is almost never 100%. Complaints from patrons are inevitable. Complaints can typically be placed into five categories. 1. Inadequate service 2. Facility or program did not meet expectations 3. Staff was discourteous and/or disrespectful 4. Poor communication 5. An employee projected a negative attitude When a patron complains most of the time they just want to be heard. Here are tips for resolving a patron issue. 1. Acknowledge the patron s dissatisfaction 2. Listen; find out why the patron is dissatisfied 3. Summarize to show you understand the situation 4. Jointly develop a plan to meet the patron s expectations 5. Gain agreement on the next step or follow up 6. Contact the Aquatic Coordinator to inform her of the situation and the measures taken to resolve the situation. (Please, no surprises!!) Using these simple steps can turn around an unhappy situation. Remember, on average a patron will tell six people about a bad experience and only one person about a good experience. Refund Policy If CAP cancels class or if the participant has medical excuse, a credit or refund will be issued. Classes not held for holidays or due to inclement weather are not refundable. If the participant cancels prior to the start of the class, he or she shall receive a refund or credit for the full amount of the program. No refunds or credits will be issued once the class has started. There is no prorating of class fees. No refunds are given for daily admission to the pool, unless the pool closes for mechanical problems. Group Rentals The pool may be rented out for community use. Please see fee page for pricing. All fees must be paid in full at least one day prior to the event. If the fee has not been paid the event will not take place. Rentals are on a first come, first serve basis. A pool rental agreement must be signed by the renting party and returned to the Aquatics Director at least one week prior to the event. If a patron has questions in regards to pool rental please refer them to the Aquatics Director. 37

38 Deep Water Test Prior to any patron being able to use the diving board and deep water well they must pass the deep water test. The patron must be able to swim one length of the pool on their front in order to pass the test. They will receive an arm band to identify them during the open and family swim hours. Note & Float The world of aquatics is continually changing. Our goal at the Cambridge Pool is to keep up with national guidelines and standards. With the changes in the industry we will be introducing the Note & Float program. This nationally recognized program was piloted and aims to identify nonswimmers who enter the facility and then float them with an appropriately sized US Coast Guard approved lifejacket. US Coast Guard approved lifejackets will be available at the Cambridge pool but may also be brought from home. All Non-Swimmers must have a completed registration form on file at the pool Weekly Facility Inspection Report The Head Lifeguard or Aquatics Director will complete the weekly facility inspection report every week. This is to ensure our facility is safe and equipment is properly maintained. 38