COMMITTEE FOR TRANSIT ACCESSIBILITY AGENDA

Transcription

1 COMMITTEE FOR TRANSIT ACCESSIBILITY Wednesday, June 8, :00 PM VTA Auditorium 3331 North First Street San Jose, CA AGENDA COMMITTEE MISSION: The VTA Committee for Transit Accessibility provides guidance and perspective to the Board of Directors on VTA transit and transportation accessibility matters to help ensure complete access to all users in Santa Clara County, doing so by facilitating dialogue with, representing and advocating the needs of the disabled and senior communities. CALL TO ORDER 1. ROLL CALL 2. ORDERS OF THE DAY 3. INTRODUCTION OF AUDIENCE MEMBERS 4. PUBLIC PRESENTATIONS: This portion of the agenda is reserved for persons desiring to address the Committee on any matter not on the agenda, within the Committee s jurisdiction. Speakers are limited to 2 minutes. The law does not permit Committee action or extended discussion on any item not on the agenda except under special circumstances. If Committee action is requested, the matter can be placed on a subsequent agenda. All statements that require a response will be referred to staff for reply in writing. 5. Receive the Board of Directors Report. (Verbal Report) 3331 North First Street San Jose, CA Administration Customer Service

2 Santa Clara Valley Transportation Authority Committee for Transit Accessibility June 8, 2016 CONSENT AGENDA 6. Approve the Regular Meeting Minutes of June 10, Approve the Regular Meeting Minutes of October 7, Approve the Regular meeting Minutes of January 11, Approve the Regular Meeting Minutes of April 13, INFORMATION ITEM - Receive the FY2016 Third Quarter Transit Operations Performance Report. 11. INFORMATION ITEM - Receive the Chief Operating Officer's Report. 12. INFORMATION ITEM - Receive a report on the July 4, 2016 Transit Service Changes. REGULAR AGENDA 13. ACTION ITEM - Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice chairperson for INFORMATION ITEM - Receive a report on the Transit Ridership Improvement Program's network concepts. 15. INFORMATION ITEM - Receive an update on the Next Network Light Rail Service Plan. (Deferred from the April 13, 2016 meeting.) 16. INFORMATION ITEM - Receive and Discuss Information on Potential Impact of Next Network Concepts on Paratransit Service Area. 17. INFORMATION ITEM - Receive Workplan update. REPORTS 18. Receive the Committee Staff Report. (Verbal Report) 19. Receive the Citizens Advisory Committee/Citizens Watchdog Committee Report. (Verbal Report) 20. Receive the Chairperson's Report. (Verbal Report) OTHER 21. ANNOUNCEMENTS Page 2

3 Santa Clara Valley Transportation Authority Committee for Transit Accessibility June 8, ADJOURN In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency who need translation and interpretation services. Individuals requiring ADA accommodations should notify the Board Secretary s Office at least 48-hours prior to the meeting. Individuals requiring language assistance should notify the Board Secretary s Office at least 72-hours prior to the meeting. The Board Secretary may be contacted at (408) or board.secretary@vta.org or (408) (TTY only). VTA s home page is or visit us on (408) : 中文 / Español / 日本語 / 한국어 / tiếng Việt / Tagalog. All reports for items on the open meeting agenda are available for review in the Board Secretary s Office, 3331 North First Street, San Jose, California, (408) , the Monday, Tuesday, and Wednesday prior to the meeting. This information is available on VTA s website at and also at the meeting. Page 3

4 B COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, June 10, 2015 MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:03 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Cam Acker Member Present Roseryn Bhudsabourg Representative/Board Member Present Kalra CTA Ex-Officio Kathy Bonilla Member Present Christine Fitzgerald Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Present Jeffery Jokinen First Vice Chairperson Absent Lupe Medrano Member Present Laura Michels Member Present Aaron Morrow Chairperson Present Lechi Nguyen Member Present David Robinson Member Absent Mark Romoser Member Present Larry Saltman Member Absent Dilip Shah Member Present Barbara Stahl Member Present Chaitanya Vaidya Second Vice Chairperson Present Lori Williamson Member Present 43BA quorum was present. 2. Orders of the Day Approve the Consent Agenda Chairperson Morrow requested Agenda Item #9, Receive the FY 2015 Third Quarter Transit Operations Performance Report, be removed from the Consent Agenda for comment. M/S/C (Medrano/Vaidya) to approve the Orders of the Day and the Consent Agenda, as amended. NOTE: M/S/C MEANS MOTION SECONDED AND CARRIED AND, UNLESS OTHERWISE INDICATED, THE MOTION PASSED UNANIMOUSLY North First Street San Jose, CA Administration Customer Service

5 3. INTRODUCTION OF AUDIENCE MEMBERS Patrick Griffin, Manager, Public Affairs and Customer Information; Paul Tatsuda, OUTREACH; Chris Augenstein, Deputy Director, Planning; John Sighamony, Senior Transportation Planner; Steve Fisher, Senior Transportation Planner; Lalitha Konanur, Operations Systems Supervisor; and David Ledwitz, Management Analyst. REGULAR AGENDA The Agenda was taken out of order. 9. Transit Operations Performance Report - FY2015 1st Quarter Chairperson Morrow questioned the factors that go into calculating on-time performance. He stressed the importance of the Community having a reliable transit system and suggested VTA set a higher threshold. On Order of Chairperson Morrow and there being no objection, the Committee received the FY 2015 Third Quarter Transit Operations Performance Report. Member Williamson arrived at the meeting and took her seat at 1:07 p.m. 4. PUBLIC PRESENTIONS There were no public presentations. 5. Board of Directors Report There was no Board of Directors Report. CONSENT AGENDA 7. Regular Meeting Minutes of April 8, 2015 M/S/C (Medrano/Vaidya) to approve the Regular Meeting Minutes of April 8, Chief Operating Officer's Report M/S/C (Medrano/Vaidya) to receive the Chief Operating Officer s Report. REGULAR AGENDA (continued) 10. US Department of Transportation s Reasonable Modification of Policies and Practices for Persons with Disabilities Final Rule David Ledwitz, Management Analyst, provided a brief overview of the report, highlighting: 1) Reasonable modifications final rule; 2) Modification exceptions; 3) Reasonable accommodation processes; 4) Required reasonable accommodations; 5) Accommodations not required; and 6) Next steps/in progress by July 13, Chairperson Morrow noted several changes need to be made to the Paratransit Rider s Guide and requested staff return to the Committee with the updated version. Member Michels questioned why calling out of stops was not listed as it is an ongoing issue. She also indicated drivers are not waiting for students to be seated before they take off. Committee for Transit Accessibility Minutes Page 2 of 5 June 10, 2015

6 Chairperson Morrow noted inconsistencies in the automated stop annunciation system and requested Mr. Unites research and provide follow-up. Jim Unites, Deputy Director, Operations and Staff Liaison, requested specific data from Member Michels so her concerns can be addressed and indicated he will look into automated system issues. Mr. Ledwitz indicated the draft guide can be found in the packet and requested the Committee review it and him any comments or suggestions. Chairperson Morrow requested staff highlight additional changes and new items added to the guide. Mr. Ledwitz indicated he would provide a mark-up copy. Roseryn Bhudsabourg, Representative for Ex-officio Member Kalra, arrived at meeting and took her seat at 1:20 p.m. On order of Chairperson Morrow and there being no objection, the Committee received US Department of Transportation s Reasonable Modification of Policies and Practices for Persons with Disabilities Final Rule and VTA/OUTREACH Paratransit Rider s Guide update. 11. Bus Rapid Transit (BRT) and Dedicated Lane Section Steven Fisher, Senior Transportation Planner, provided a brief overview of the Bus Rapid Transit (BRT) project and a map of Routes 22 and 522 in dedicated lane configuration. The Committee discussed the following: 1) draft Environmental Impact Report (EIR); 2) support and opposition to dedicated lanes; 3) boarding a bus in the center lane; 4) Accessibility and compliance with Americans with Disabilities Act (ADA) standards; and 5) safety. Mr. Fisher indicated the project will comply with ADA standards and noted staff would like to work with Committee on add-ins and extras with the design. On order of Chairperson Morrow and there being no objection, the Committee received a report on operation of Bus Rapid Transit (BRT) and dedicated lane section. 12. Subscription/Demand Response Bus Pilot Project Aiko Cuenco, Transportation Planner III, provided a brief overview of the staff report and a presentation, highlighting: 1) New transit service models; 2) Problem statement: Market share of public transit; 3) Analysis of new service delivery models; 4) Possible service features; 5) Where will this service provide the most benefit; 6) Planning study inputs examples; 7) Planning study outcomes; 8) Demand response/description bus pilot story board; 9) Key considerations; and 10) Next steps. The Committee discussed the following: 1) concern with other companies who have shown an unwillingness to serve people with disabilities and seniors being highlighted in the presentation; 2) specialized training for drivers of this new service; 3) the type of vehicles that will be used; 4) the conceptual timeline noting some concern around the tight implementation schedule; 5) the accessibility of the project including ADA accommodation for wheelchairs and customers' ability to pay without a smartphone; and 6) suggested staff make a distinction between this new service and paratransit service to avoid confusion amongst users. Mr. Unites stressed this is a pilot project for a new service which will enable staff to learn and make modifications as it moves forward. Committee for Transit Accessibility Minutes Page 3 of 5 June 10, 2015

7 On order of Chairperson Morrow and there being no objection, the Committee received information on the approach to implementing the Subscription/Demand Response Bus Pilot Project. Roseryn Bhudsabourg left the meeting at 2:16 p.m. 13. Veteran s Transportation and Community Living Initiative (VTCLI) Grant Paul Tatsuda, OUTREACH, provided a presentation on the Veterans Transportation and Community Living Initiative (VTCLI) Project highlighting: 1) VTCLI goal; 2) How to meet the goal; 3) One-Call/One-Click service, database, and center; 4) Phone and technology upgrades; 5) In-vehicle equipment upgrades; 6) Coordinated transportation solutions; 7) Populations assisted and partner organizations; and 8) veteran programs at Outreach. Members of the Committee expressed their appreciation for OUTREACH working with and within the military community. On order of Chairperson Morrow and there being no objection, the Committee received OUTREACH s Presentation on Veteran s Transportation and Community Living Initiative (VTCLI) Grant. 6. Envision Silicon Valley John Sighamony, Senior Transportation Planner, provided a brief update on Envision Silicon Valley (ESV), highlighting the following: 1) approval of the ESV goals at the June 4, 2015, Board of Directors meeting; 2) discussion and development of the metrics by the working groups and the Ad-hoc ESV Committee; and 3) call for projects. Chairperson Morrow questioned the date of next meeting. Mr. Sighamony indicated he would send the Committee information on the upcoming stakeholder meetings. On order of Chairperson Morrow and there being no objection, the Committee received update on Envision Silicon Valley. 14. Work Plan Update REPORTS Chairperson Morrow requested the following be added to the work plan: 1) update on Real-time Program and dynamic signage; 2) Calling of stops and automated stop annunciation system; and 3) Wi-Fi connectivity issues on trains. Chairperson Morrow suggested convening a workshop if there are major issues discovered that need to be addressed before the October Committee meeting. Member Heatley noted the challenge of charging electric power chairs. She suggested having a way to charge them at transit stops and requested staff research the issue. On order of Chairperson Morrow and there being no objection, the Committee received the Work Plan update. 15. Committee Staff Report There was no Committee Staff Report. Committee for Transit Accessibility Minutes Page 4 of 5 June 10, 2015

8 16. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report Chairperson Morrow provided a brief report on the Citizens Watchdog Committee (CWC) public hearing held in May on the 2000 Measure A Program. He noted Macias Gini & O Connell, LLP (MGO) is in the last year of their contract and the CWC will be looking for a new firm to perform the next audit. Chairperson Morrow indicated the Committee expressed some concern that VTA may be overextending some obligations swapping 2000 Measure A funds and borrowing against sales tax receipts. 17. Chairperson's Report OTHER Chairperson Morrow reported he is in the process of scheduling a meet and greet with Bicycle and Pedestrian Advisory Committee (BPAC) and CTA chairpersons to discuss each committee s role and how to better work together on accessibility and pedestrian issues. Chairperson Morrow indicated he toured OUTREACH s new facility. He thanked Ms. Heatley and staff for their work and commented on their ability to leverage non-profit funds and give the disabled and senior population a voice and a seat at the table. 18. ANNOUNCEMENTS Member Romoser announced the 25 th Anniversary of the ADA youth forum being held on August 14, Chairperson Morrow thanked Operations staff for their response with helping passengers get where they needed to go after an accident disabled power along the light rail line in downtown San Jose 19. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 2:52 p.m. Respectfully submitted, Menominee L. McCarter, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 5 of 5 June 10, 2015

9 3B A COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, October 7, 2015 MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:03 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Roseryn Bhudsabourg Representative/Board Member Present Kalra CTA Ex-Officio Kathy Bonilla Member Present Christine Fitzgerald Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Absent Jeffery Jokinen First Vice Chairperson Absent Lupe Medrano Member Present Laura Michels Member Absent Aaron Morrow Chairperson Present Lechi Nguyen Member Present David Robinson Member Absent Mark Romoser Member Present Dilip Shah Member Present Barbara Stahl Member Absent Chaitanya Vaidya Second Vice Chairperson Absent Lori Williamson Member Absent quorum was not present and a Committee of the Whole was declared. The Agenda was taken out of order. 3. 4BINTRODUCTION OF AUDIENCE MEMBERS David Ledwitz, Management Analyst; John Sighamony, Senior Transportation Planner; Stephen Flynn, Advisory Committee Coordinator; Gary Miskell, Chief Technology Officer; Marcella Rensi, Transportation Planning Manager; Adam Burger, Senior Transportation Planner; Patrick Griffin, Customer Relations Manager; Robin Garcia, Operations Service Planning; Manolo Gonzalez - Estay, Public Communications Specialist II; Ken Ronsse, Deputy Director, Construction; and, Alberto Lara, Director of Business Services North First Street San Jose, CA Administration Customer Service

10 2. Orders of the Day Jim Unites, Deputy Director, Operations and Committee Staff Liaison, informed the Committee of the passing of CTA Member, Larry Saltman. He indicated the meeting would be adjourned in memory of Mr. Saltman. Mr. Unites announced Cam Acker retired from the Committee. He also indicated Member Vaidya is on medical leave and plans to be back for the January 2016 meeting. Chairperson Morrow and Ex-Officio Member Heatley shared kind words and fond memories of Mr. Saltman and the work he did while on the Committee. On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Orders of the Day. 4. PUBLIC PRESENTIONS There were no Public Presentations. 5. Board of Directors Report There was no Board of Directors report. General Manager s Report Mr. Unites indicated Nuria I. Fernandez, General Manager, was unable to attend the meeting. Mr. Unites introduced Alberto Lara, Director of Business Services. Upon inquiry of Chairperson Morrow, Mr. Lara provided an overview of his areas of responsibility within VTA. Mr. Unites announced Inez Evans was appointed as the new Chief Operating Officer, replacing Michael Hursh who accepted the General Manager position at AC Transit. 6. Envision Silicon Valley Chairperson Morrow indicated the Envision Silicon Valley report would be heard with Agenda Item #12., Envision Silicon Valley List of Projects. CONSENT AGENDA 7. Regular Meeting Minutes of June 10, 2015 On Order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of June 10, Chief Operating Officer's Report On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Chief Operating Officer s Report. 9. Transit Operations Performance Report On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Transit Operations Performance Report. Committee for Transit Accessibility Minutes Page 2 of 6 October 7, 2015

11 10. October 2015 Service Changes On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received the October 2015 Service Changes. REGULAR AGENDA 11. Nomination Subcommittee for the Chairperson and Vice Chairpersons for 2016 Stephen Flynn, Advisory Committee Coordinator, provided a brief overview of the nomination subcommittee process. Member Medrano and Ex-Officio Member Heatley volunteered to serve. On order of Chairperson Morrow and there being no objection, Member Medrano and Ex-Officio Member Heatley will serve as the Nomination Subcommittee to identify members interested in serving as the chairperson or vice chairperson for Envision Silicon Valley List of Projects John Sighamony, Senior Transportation Planner, provided a brief overview of the staff report and briefly discussed the preliminary list of projects. The Committee of the Whole discussed the following: 1) amount of the projects included in the list: 2) process of paring the list; and 3) timeline. Upon inquiry, Mr. Unites indicated the item will be brought back to the Committee. On order of Chairperson Morrow and there being no objection, the Committee of the Whole recommended that the VTA Board of Directors approve the List of Projects received from VTA's Call for Projects and direct staff to submit the complete list to the Metropolitan Transpiration Commission for consideration of inclusion in the Regional Transportation Plan. 13. One Bay Area Grant Cycle 2 Marcella Rensi, Transportation Planning Manager, provided a brief overview of the report and an overview of the OBAG II structure proposal. The Committee of the Whole expressed the need for additional bus shelters and fully accessible bus stops. On order of Chairperson Morrow and there being no objection, the Committee of the Whole recommended that the VTA Board of Directors approve the One Bay Area Grant (OBAG) Cycle 2 program structure. 14. Transit Ridership Improvement Program Adam Burger, Senior Transportation Planner, provided a presentation, highlighting: 1) Changing our approach; 2) Transit network design guidance; 3) consultants - Jarrett Walker and Associates; and 4) Project timeline. The Committee of the Whole suggested the following: 1) add a component specifically for people with disabilities and the elderly; 2) strategies to address accommodations for mothers with strollers; 3) address the schedule frequency, adding schedules to bus stops, and notifying customers sooner of any changes; and 4) increase number of free passes. Committee for Transit Accessibility Minutes Page 3 of 6 October 7, 2015

12 On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a presentation on the Transit Ridership Improvement Program. 15. Santa Clara-Alum Rock Project Bus Rapid Transit (BRT) Project Status Ken Ronsse, Deputy Director, Construction, provided a brief report and presentation, highlighting: 1) Overview; 2) Project alignment and station locations; 3) Typical media bus lane; 4) Typical median BRT station on Alum Rock; 5) Typical station shelters; 6) Art enhancements; 7) Background; 8) Current conditions; 9) Construction plan; and 10) Summary schedule. The Committee of the Whole expressed concern with the impacts of the construction shutdown to the community and businesses in the surrounding area. Staff indicated the new contractor is already working in the field and has made vast improvements. The Committee of the Whole suggested the following: 1) more planning beforehand so consumers are less impacted; 2) include electric outlets at bus stops; and3) provide support to local merchants during transportation inconveniences to help them stay in business. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a presentation on Santa Clara-Alum Rock Project BRT Project Status. 16. Transportation Assistance Program (TAP) Manolo Gonzalez-Estay, Public Communications Specialist II, provided a brief overview of the staff report. In response to the Committee of the Whole s request to make the forms more readily available, Mr. Gonzalez-Estay stressed that it is a pilot program and that more information will be distributed as the program goes forward and funds are secured for its continuance. He noted staff will look into getting the information to senior centers to disseminate program details. Member Shah requested staff to forward to the Committee the program brochure. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on the Transportation Assistance Program (TAP) for Low Income patrons. 17. Dynamic Transit Service Pilot Program Implementation Aiko Cuenco, Transportation Planner III, provided a brief overview and a presentation, highlighting: 1) Background; 2) First pilot Tasman; 3) Tasman zone details; 3) Tasman zone FLEX stops; 4) Proposed fare structure; 5) Priorities in service design; 6) FLEX vehicles; 7) Opportunities for public-private partnerships; 8) Measure results and improve service design; 9) VTA FLEX vs. other ridesharing services; 10) Future pilot applications; and 11) Next steps. The Committee of the Whole made the following comments and suggestions: 1) utilize corporate resources for promotion of program; 2) ensure FLEX app is vetted for accessibility features; 3) cautioned against charging "no-show" fees; 4) consult Federal Transit Administration (FTA) amendment language on provision for demand response transit to provide curb-to-curb assistance upon customer request; 5) advertise new FLEX service on the bus and in the media; 6) inability to use transfers and passes; and 7) concern over credit card payment only option. Committee for Transit Accessibility Minutes Page 4 of 6 October 7, 2015

13 Mr. Unites responded the fare structure is one of the key areas that staff will continue to evaluate and monitor throughout the pilot. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received information on the Dynamic Transit Service Pilot Program Implementation. 18. Real Time Transit Information (RTI) Project Gary Miskell, Chief Technology Officer, provided a presentation, highlighting: 1) Real time data; 2) Vehicle safety innovation; 3) Pedestrian collision avoidance system; and 4) Pedestrian and bike collision avoidance pilot. The Committee of the Whole discussed audio signage features and the continuous feed of information. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on the Real Time Transit Information (RTI) project. 19. Bus Stop Improvement Program Status Report On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Bus Stop Improvement Status Report. 20. Workplan Update REPORTS On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Workplan update. 21. Committee Staff Report There was no Committee Staff Report. 22. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report There was no Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report. 23. Chairperson's Report OTHER There was no Chairperson s Report. 24. ANNOUNCEMENTS There were no Announcements. 25. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 3:05 p.m., in memory of CTA Member, Larry Saltman. Committee for Transit Accessibility Minutes Page 5 of 6 October 7, 2015

14 Respectfully submitted, Menominee L. McCarter, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 6 of 6 October 7, 2015

15 COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, January 13, 2016 MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:03 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Kathy Bonilla Member Present Christine Fitzgerald Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Present Jeffery Jokinen First Vice Chairperson Absent Lupe Medrano Member Present Laura Michels Member Present Aaron Morrow Chairperson Present Lechi Nguyen Member Absent David Robinson Member Absent Mark Romoser Member Present Dilip Shah Member Present Barbara Stahl Member Absent Chaitanya Vaidya Second Vice Chairperson Present Lori Williamson Member Present Hope Cahan Representative/Board Chairperson Chavez CTA Ex-Officio Present A quorum was not present and a Committee of the Whole was declared. 2. Orders of the Day Approve the Consent Agenda There were no Orders of the Day. 3. INTRODUCTION OF AUDIENCE MEMBERS Marcella Rensi, Transportation Planning Manager; Patrick Griffin, Customer Experience Manager; Mohammed Basma, Program Manager, Project Delivery; Kathleen Podrasky, Public Communications Specialist II; Steve Fisher, Senior Transportation Planner; David Ledwitz; Management Analyst; Tamiko Percell, Transportation Planner II; John Sighamony, Senior Transportation Planner ; and Jay Tyree, Transportation Planning North First Street San Jose, CA Administration Customer Service

16 4. PUBLIC PRESENTIONS There were no Public Presentations. 6. General Manager s Report The Agenda was taken out of order. Nuria I. Fernandez, General Manager, provided a brief overview of 2015 noting VTA was able to achieve the priorities set by the Board at the beginning of the year. Ms. Fernandez provided a presentation highlighting the following: 1) Stand up for Transportation participation; 2) VTA s BART Silicon Valley Berryessa Extension Project update; 3) New Eastridge Transit Center opening celebration; 4) I-280/I-880 Stevens Creek Interchange Improvements Project completion and ribbon cutting event; 5) Super Bowl 50 activities and operations plan; 6) Super Bowl 50 light rail train wrap; 7) New 60 ft. articulated bus on display; 8) Mountain View double track project completion; 9) FLEX pilot program launch; 10) New Board leadership of Cindy Chavez as Chairperson and Jeannie Bruins as Vice Chairperson; 11) Envision Silicon Valley project evaluation; and 12) Strategic plan. The Committee of the Whole discussed the following: 1) extra spaces for wheelchairs and the disabled persons aboard new buses; 2) Super Bowl 50 additional security measures; and 3) future of the Berryessa Flea Market. 8. Envision Silicon Valley John Sighamony, Senior Transportation Planner, provided a brief report on Envision Silicon Valley (ESV), highlighting: 1) ESV overview; 2) stakeholder groups; 3) evaluation of projects; 4) VTA Board Workshop in April; 5) fund estimates and funding sources; and 6) grouping of projects. Mr. Sighamony indicated projects will be brought to the Committee for feedback as they are being evaluated. 7. Board of Directors Report Hope Cahan, Policy Aide, representing CTA Ex-Officio Board Chairperson Chavez, introduced herself to the Committee and indicated she will be attending meetings on her behalf. She welcomed the Committee to share with her any thoughts and concerns and noted her willingness to provide assistance. 5. Election of the Committee's Chairperson, First Vice Chairperson and Second Vice Chairperson for 2016 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Election of the Committee's chairperson, first vice chairperson and second vice chairperson for CONSENT AGENDA 9. Regular Meeting Minutes of October 7, 2015 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of October 7, Committee for Transit Accessibility Minutes Page 2 of 5 January 13, 2016

17 10. Transit Operations Performance Report First Quarter On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Transit Operations Performance Report. 11. Chief Operating Officer's Report On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Chief Operating Officer s Report. 12. January 2016 Service Changes On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the January 4, 2016 Transit Service Changes report. REGULAR AGENDA 13. Rapid 523 Berryessa BART to DeAnza College Tamiko Percell, Transportation Planner II, provided a presentation, highlighting: 1) Introduction; 2) Rapid 523 route; 3) Plan features; 4) Example shelter; and 5) Next steps. The Committee of the Whole discussed the following: 1) other bus service to BART; 2) outlets to charge electric wheelchairs; 3) coordination with DeAnza College (DeAnza) on improving the transportation facility; 4) requested express buses from Mountain View and other areas to connect to Milpitas BART; and 5) having a clear and well defined travel path at DeAnza. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report on Rapid 523 Berryessa BART to DeAnza College. 14. FLEX Service Pilot Jim Unites, Deputy Director, Operations, and Committee Staff Liaison, provided a brief update on the launch of the FLEX pilot program, noting this is a dynamic on-demand transit service. On Order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report on the FLEX Service Pilot. 15. Santa Clara-Alum Rock Bus Rapid Transit (BRT) Update Mohammed Basma, provided a brief overview of the staff report. Mr. Unites suggested the Committee be invited to take a look at some of the stations before they are opened to the public and provide comment on accessibility. Public Comment James Wightman, Interested Citizen, questioned when the BRT project will go to Palo Alto. Mr. Unites indicated the El Camino Real Rapid Transit Policy Advisory Board has given staff direction to conduct a pilot program in the El Camino corridor and several possibilities are being considered. Committee for Transit Accessibility Minutes Page 3 of 5 January 13, 2016

18 The Committee of the whole expressed appreciation for VTA s support of small businesses in the Alum Rock corridor. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Santa Clara-Alum Rock Bus Rapid Transit Status Update. 16. Transit Ridership Improvement Program (TRIP) Jay Tyree, Transportation Planning, provided a presentation, highlighting: 1) TRIP purpose, 2) TRIP elements; 3) Assessment of current system; 4) Policy development; 5) Partner education and involvement; and 6) Development of next network. The Committee of the Whole encouraged staff to keep the disabled and low income community involved and engaged in the discussion. Committee members suggested staff break down the information regarding TRIP so it can be better understood. Ms. Fernandez assured the Committee that the process is inclusive, which will give staff a better opportunity to go into details to help build ridership on the existing network. Mr. Unites commented on the level of outreach planned for the project and requested members attend the outreach sessions. Member Romoser offered the Silicon Valley Independent Living Center as a place to hold sessions. Ex-Officio Member Heatley indicated regularly used fixed route information can be gleaned from the Outreach card. She also expressed the need to get paratransit information on frequent locations served into the mix as all locations are not close to fixed routes. Mr. Unites indicated the data would be helpful as routes are being mapped out and changes discussed. He noted the information can be brought back to the Committee. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on the Transit Ridership Improvement Program workplan for One Bay Area Grant Cycle 2 Marcella Rensi, Transportation Planning Manager, provided a brief overview of the staff report. The Committee of the Whole discussed the following: 1) benefits for the disabled community; 2) importance of proximity to transit stations; 3) more housing for disabled and seniors who are unable to afford to live in the region; 4) jobs for people with disabilities; 5) inclusion of and accessibility to grocery stores and other necessities; 6) street paving needed in less affluent areas for easier travel; 7) safety statistics and disabled populations not emphasized; and 8) scoring of affordable housing for senior/disabled. Upon inquiry, Ms. Rensi provided clarification on the focus of Priority Development Areas (PDAs) and the requirements for approval. She invited the Committee to send comments in on the next round, noting the specific challenge with fitting mobility management into the PDA growth objective. Member Michels left the meeting at 2:40 p.m. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received and discussed information about One Bay Area Grant Cycle 2 Criteria. Committee for Transit Accessibility Minutes Page 4 of 5 January 13, 2016

19 18. Super Bowl 50 Transit Service Mr. Unites provided a presentation, highlighting: 1) Safe and successful transit for Super Bowl 50; 2) VTA light rail and bus service plans for Super Bowl Sunday; 3) Marketing and communications; and 4) Light rail vehicle train wrap. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report on Super Bowl 50 Transit Service. 19. Work plan update REPORTS Chairperson Morrow stressed the need for more collaboration with the Bicycle and Pedestrian Advisory Committee (BPAC) and suggested the leadership team from both committees meet during the year to look at strategic planning activities. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Work plan update. 20. Committee Staff Report There was no Committee Staff Report. 21. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report Chairperson Morrow indicated the CAC did not meet in December He noted his participation on the subcommittee to evaluate current Measure A Auditor, Macias, Gini, and O Connel, LLP (MGO), as their contract comes to a close. 22. Chairperson's Report OTHER Chairperson Morrow indicated he is going to be working with Stephen Flynn, Advisory Committee Coordinator, and Mr. Unites on quorum requirements for the Committee. 23. ANNOUNCEMENTS There were no Announcements. 24. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 3:02 p.m. Respectfully submitted, Menominee L. McCarter, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 5 of 5 January 13, 2016

20 COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, April 13, 2016 MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:03 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Kathy Bonilla Member Present Christine Fitzgerald Member Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Absent Jeffery Jokinen First Vice Chairperson Present Lupe Medrano Member Absent Laura Michels Member Absent Aaron Morrow Chairperson Present Lechi Nguyen Member Present David Robinson Member Absent Mark Romoser Member Present Dilip Shah Member Present Barbara Stahl Member Absent Chaitanya Vaidya Second Vice Chairperson Present Lori Williamson Member Present Hope Cahan Representative/Board Chairperson Chavez CTA Ex-Officio Absent A quorum was not present and a Committee of the Whole was declared. 2. Orders of the Day Chairperson Morrow noted the following changes to the Agenda: 1) Agenda Item #14., Determine the Committee's Chairperson, First Vice Chairperson and Second Vice Chairperson for 2016, would be deferred to the June 8, 2016 Committee meeting; 2) Agenda Item #12., Rebranding of VTA Paratransit Service, would be removed from the Consent Agenda and placed on the Regular Agenda; and 3) Agenda Item #16., Amend Committee Bylaws, would be heard after Agenda Item #18. On order of Chairperson Morrow and there being no objection, the Committee accepted the Orders of the Day North First Street San Jose, CA Administration Customer Service

21 3. INTRODUCTION OF AUDIENCE MEMBERS David Ledwitz, Management Analyst; Malahat Owrang, Transportation Planner III; John Sighamony, Senior Transportation Planner; Adam Burger, Senior Transportation Planner; Stephen Flynn, Advisory Committee Coordinator; Dawn Cameron, County of Santa Clara; and Mitsuno Baurmeister, Diversity and Inclusion Manager. 4. PUBLIC PRESENTIONS Kathy Bonilla, Interested Citizen, expressed concern with the rebranding of Outreach and the difficulty that it may pose to those Outreach clients who recognize the current brand. 5. Board of Directors Report There was no Board of Directors Report. CONSENT AGENDA 6. Regular Meeting Minutes of June 10, 2015 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of June 10, Regular Meeting Minutes of October 7, 2015 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of October 7, Regular Meeting Minutes of January 11, 2016 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Regular Meeting Minutes of January 11, Second Quarter Transit Operations Performance Report On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the FY2016 Second Quarter Transit Operations Performance Report. 10. April 11, 2016 Transit Service Changes On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report on the April 11, 2016 Transit Service Changes. 11. Chief Operating Officer's Report On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Chief Operating Officer's Report. 12. (Removed from the Consent Agenda and placed on the Regular Agenda) Receive an update on the rebranding of VTA's Paratransit Services Program. 13. Next Network Plan On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred the Next Network Plan. Committee for Transit Accessibility Minutes Page 2 of 6 April 13, 2016

22 REGULAR AGENDA 14. Determine the Committee's Chairperson, First Vice Chairperson and Second Vice Chairperson for 2016 On order of Chairperson Morrow and there being no objection, the Committee of the Whole deferred conducting voting to determine the Committee's Chairperson, First Vice Chairperson and Second Vice Chairperson for Envision Silicon Valley John Sighamony, Senior Transportation Planner, provided a presentation, highlighting: 1) Presentation; 2) Stakeholders; 3) Stakeholder groups; 4) March meeting; 5) Group #1 summary and notes; 6) Group #2 summary and notes; 7) Group #3 summary and notes; 8) Group #4 summary and notes; 9) Potential category policies; and 10) Next steps. Members of the Committee made the following comments: 1) expressed disappointment with the lack of focus on persons with disabilities, seniors and low income individuals who use the system; 2) expressed concern with the Federal Transit Administration (FTA) Section 5310 Program process; 3) recommended a specific percentage of the funds be dedicated to a mobility management option. Upon request from Jim Unites, Deputy Director Operations and Committee Staff Liaison, Mr. Sighamony indicated he will provide a link to the Committee which notes the May public meetings. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received an update on Envision Silicon Valley. The Agenda was taken out of order. 17. Transit Ridership Improvement Program (TRIP) Transit Choices Report Adam Burger, Senior Transportation Planner, provided a brief overview of the program and a presentation, highlighting: 1) Transit Ridership Improvement Program; 2) Historical trends; 3) Market Assessment; 4) Transit Service Assessment; 5) Transit service information; 6) Ridership-coverage allocation is key choice; 7) Next steps; and 8) Community engagement. Mr. Unites provided clarification and indicated analysis will be done on Americans with Disabilities Act (ADA) impacts. The information will be brought back to the Committee. Chairperson Morrow requested staff provide future information as soon as possible to give the Committee as much time as possible to process. Member Bonilla left the meeting at 1:38 p.m. Members of the Committee suggested the following: 1) webcast meetings for people who are not able to attend; and 2) present the current paratransit coverage in a map and ensure as much area continues to be covered as possible. Mr. Unites noted there is an online version of staff meetings as well as an interactive microsite. Committee for Transit Accessibility Minutes Page 3 of 6 April 13, 2016

23 Ex-Officio Member Heatley indicated data was previously provided regarding Outreach but it was not included in the analysis. Mr. Unites noted the study is not at that point yet but the information can be brought back to the next meeting. Members of the Committee expressed concern with the following: 1) inability to use the websites with a screen reader and requested staff address the issue or give it to an agency that can make it more user friendly; and 2) impact on paratransit budget with changes in route network. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Transit Ridership Improvement Program (TRIP) Transit Choices Report. 18. Pedestrian Access to Transit Plan Lauren Ledbetter, Transportation Planning Manager, provided a brief overview of the staff report. Malahat Owrang, Transportation Planner III, provided a presentation, highlighting: 1) Overview of the Pedestrian Access to Transit Plan; 2) Schedule and progress; 3) Focus areas; 4) Focus area selection criteria; 5) Public outreach; 6) Public survey results; 7) Public survey key findings; 8) Virtual field review and walk audits; 9) Recommendations: Pedestrian improvement toolkit; 10) Identifying deficiencies: Example focus area C; 11) Recommendations: Example focus area C; 12) Recommended projects: Example focus area C; 13) Recommended projects Projects identified in local plans example: Focus area E Central Expressway/Castro; 14) Summary of recommended projects; and 15) Next steps. Members of the Committee discussed the following: 1) no data presented on locations frequented by seniors and the disabled; 2) the need for additional funds to be set aside for bus stop improvements in the Envision Silicon Valley (ESV) plan; 3) improvements outside of focus areas; 4) focusing on areas around mobile home parks and senior housing apartments as well as senior centers; 5) making the increase in bus stop shelters a priority; and 6) next steps. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Pedestrian Access to Transit Plan update. 16. Amend Committee Bylaws Stephen Flynn, Advisory Committee Coordinator, provided a brief overview of the staff report, highlighting the recommended changes to the Bylaws. Chairperson Morrow noted he submitted a name and information of a potential applicant to Mr. Unites and requested contact be made. Members of the Committee discussed the following: 1) problems with not having a quorum; 2) determining the meeting schedule based on the workflow; 3) filling human service organization positions; 4) ensure geographical representation of the whole county; 5) meeting day and time; 6) filling the floater positions; 7) member recruitment; 8) have Committee for Transit Accessibility Minutes Page 4 of 6 April 13, 2016

24 the quorum be a certain percentage of the appointed sitting members; and 9) timeline for Board approval and implementation. Members of the Committee expressed their support for the package moving forward to the Board and requested adding language that provides flexibility in whether or not a seat is filled by an individual or an organization with the priority given to the individual. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report to Amend the Committee Bylaws. 12. Rebranding of VTA Paratransit Service Aaron Vogel, Regional Transportations Services Manager, provided an overview of the staff report. Members of the Committee discussed the following: 1) fear that changing the paratransit identity or brand will cause confusion, especially for those with cognitive disabilities; 2) look at other options and not disregard the feedback of the disabled community; 3) suggested adding a VTA Logo and saying VTA Outreach so riders still hear a name they understand; and 4) Outreach logo recognizable to those with visual impairments. Chairperson Morrow requested the item come back to the Committee for further discussion. On order of Chairperson Morrow and there being no objection, the Committee of the Whole received a report on Rebranding of the VTA Paratransit Service. 19. Work Plan Update REPORTS On order of Chairperson Morrow and there being no objection, the Committee of the Whole received the Work Plan Update. 20. Committee Staff Report Mr. Vogel provided brief overview of Americans with Disabilities Act (ADA) car card that will be placed on buses and light rails. Mr. Unites indicated this was his last meeting as the Committee Staff Liaison and noted Mr. Vogel would be taking over. He noted it was a pleasure serving the Committee and thanked them for working with him. 21. Citizens Advisory Committee (CAC)/Citizens Watchdog Committee (CWC) Report Chairperson Morrow indicated the CAC is in the process of selecting auditor Macias, Gini, and O Connel, LLP (MGO) for compliance auditing services for the 2000 Measure A Citizens Watchdog Committee. 22. Chairperson's Report Chairperson Morrow indicated he noticed a change in the FY 2015 paratransit budget from $20.8 million to $17.8 million and requested staff clarification. Committee for Transit Accessibility Minutes Page 5 of 6 April 13, 2016

25 OTHER 23. ANNOUNCEMENTS There were no Announcements. 24. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 3:02 p.m. Respectfully submitted, Menominee L. McCarter, Board Assistant VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 6 of 6 April 13, 2016

26 10 Date: May 5, 2016 Current Meeting: June 8, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans Transit Operations Performance Report - FY2016 Third Quarter FOR INFORMATION ONLY BACKGROUND: The FY2016 Third Quarter Transit Operations Performance Report presents the third fiscal quarter's year-to-date (July 2015-March 2016) key performance information for VTA Operations. This report is routinely produced after each quarter and at the end of the fiscal year. A summary of the FY2016 Third Quarter Transit Operations Performance Report follows. DISCUSSION: Ridership (page 10 of the report) Bus ridership through the third quarter of FY2016 totaled 24.4 million, an increase of 0.8% compared to the third quarter of FY Average weekday ridership was 105,028, down 0.2 % compared to FY2015 s third quarter. FYTD2016 had 2 more days than FYTD2015. Light rail recorded 8.08 million boardings during the third quarter of FY2016, a decrease of 6.1% compared to the same period of the prior fiscal year. Average weekday ridership was 33,154, down 6.3% compared to the same period in FY2015. Overall, system ridership (bus and rail) was down 1.0% at 32.5 million. Average weekday ridership decreased 1.7%, from 140,587 last year to 138,182 this year. Special Events Service: A total of 39 stadium events occurred by the end of the third quarter - eighteen at Avaya and twenty one at Levi s. Events at Levi s Stadium included nine 49ers football games, the Super Bowl 50, and two college championship/bowl games. A total of 282,126 riders rode to the Levi s stadium and averaged 13,435 riders from the twenty one events. VTA carried a total of 18,954 riders to the Super Bowl at the Levi s stadium. Bus service ridership to Avaya Stadium averaged 1,310, with a total of 23,582 riders from the 3331 North First Street San Jose, CA Administration Customer Service

27 10 eighteen events. Levi s Stadium events Year Month Riders Events Average per event 2015 July 30, , August 54, , September 37, , October 57, , November 31, , December 38, , January 14, , February 18, ,954 Totals 282, ,435 Avaya Stadium events Year Month Riders Events Average per event 2015 July 6, , August 3, , September 6, , October 3, , February March 3, ,801 Totals 23, ,310 Key Performance Indicators (page 9 of the report) Service reliability performance for the system (both bus and light rail) in the third quarter of FY2016 was 99.66%, and met and exceeded the goal. Bus on-time performance was 85.4%, up from 85.2% last year. Light rail on-time performance was 75.9%, down from last year s 77.6%. Bus recorded 9,672 miles between major mechanical schedule losses, a 3.0% improvement from 9,388 miles in the third quarter of FY2016, and exceeding the goal of 8,000 miles. Light rail recorded 21,888 miles between major mechanical schedule losses, a 1.8% improvement from 21,510 miles in the third quarter of FY2016. It did not, however, meet the goal of 40,000 miles. Absenteeism goals were met for all except Way, Power and Signal personnel. Paratransit (page 25 of the report) Through the first nine months of FY 2016, total paratransit passenger trips were 499,572, a 7.3% decrease compared to last year. The number of active riders increased by 2.2% compared to last year. The fiscal year-to-date passengers per revenue hour rate of 2.3, less than the VTA goal of 2.4. These ridership trends are occurring as the prime Americans with Disabilities Act paratransit contractor has ended a contractual relationship with the San Andreas Regional Center (SARC) in March OUTREACH, VTA s ADA paratransit broker, is no longer able to Page 2 of 3

28 10 place ADA paratransit trips on the prime contractor s SARC service vehicles at a discounted rate. At the end of March 2016, net cost per passenger trip for the year, including eligibility program expenses, was $ This net cost per trip is 23.2% higher than last year at this time and exceeds the cost per trip performance goal of $ This increase is due to the vendor contractual rate increase that took effect July 1, 2015, staffing expense increases related to driver living wage and pension contributions, and unforeseen costs associated with the prime contractor s decision to end its service provision to SARC. OUTREACH did not meet three of the ten FY 2016 contractually established performance measures. Performance Indicators Goal FY15/16 YTD Met Goal VTA Net-Cost Per Passenger Trip <= $26.75 $29.54 No On-Time Performance >= 92.0% 90.6% No Passengers per Revenue Hour >= No Inter-Agency Partners and Contracted Services (page 10 of the report) Most of VTA s Inter-agency partners and contracted services recorded ridership decreases, with the exception of ACE and Caltrain: Dumbarton Express ridership was 215,082, down 8.4%. Highway 17 Express ridership was 255,648, down 9.0%. Monterey-San Jose Express ridership was 19,407, down 15.9 %. ACE ridership was 956,456, up 7.3%. Caltrain ridership was 14,207,382, up 3.9%. CE shuttle ridership was 321,048, up 3.1%. Prepared By: Lalitha Konanur Memo No Page 3 of 3

29 10.a Transit Operations Performance Report 2016 Third Quarter Report (July 1, 2015-March 31, 2016)

30 10.a

31 10.a Transit Operations Performance Report Third Quarter FY 2016 Report (July 1, 2015 March 31, 2016)

32 10.a Santa Clara Valley Transportation Authority FY 2016 Third Quarter Transit Operations Performance Report TABLE OF CONTENTS page Executive Summary Summary of Performance 1 Event Highlights 3 Key Performance Indicators 9 Ridership Summary 10 Route details 11 Route Performance Boardings Per Revenue Hour 12 Average Peak Load (Express) 16 Route Productivity 17 Paratransit Operating Statistics 25 Glossary Prepared by: Operations Analysis, Reporting & Systems

33 10.a Executive Summary

34 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY SUMMARY OF PERFORMANCE FY 2016 Third Quarter Transit Operations Performance Report Ridership (page 10 of the report) Bus ridership through the third quarter of FY2016 totaled 24.4 million, an increase of 0.8% compared to the third quarter of FY Average weekday ridership was 105,028, down 0.2 % compared to FY2015 s third quarter. FYTD2016 had 2 more days than FYTD2015. Light rail recorded 8.08 million boardings during the third quarter of FY2016, a decrease of 6.1% compared to the same period of the prior fiscal year. Average weekday ridership was 33,154, down 6.3% compared to the same period in FY2015. Overall, system ridership (bus and rail) was down 1.0% at 32.5 million. Average weekday ridership decreased 1.7%, from 140,587 last year to 138,182 this year. Special Event Service: A total of 39 stadium events occurred by the end of the third quarter - eighteen at Avaya and twenty one at Levi s. Events at Levi s Stadium included nine 49ers football games, the Super Bowl 50, and two college championship/bowl games. A total of 282,126 riders rode to the Levi s stadium and averaged 13,435 riders from the twenty one events. VTA carried a total of 18,954 riders to the Super Bowl at the Levi s stadium. Bus service ridership to Avaya Stadium averaged 1,310, with a total of 23,582 riders from the eighteen events. Levi s Stadium events Year Month Riders Events Average per event 2015 July 30, , August 54, , September 37, , October 57, , November 31, , December 38, , January 14, , February 18, ,954 Totals 282, ,435 Avaya Stadium events Year Month Riders Events Average per event 2015 July 6, , August 3, , September 6, , October 3, , February March 3, ,801 Totals 23, ,310 1

35 10.a Key Performance Indicators (page 9 of the report) Service reliability performance for the system (both bus and light rail) in the third quarter of FY2016 was 99.66%, and met and exceeded the goal. Bus on-time performance was 85.4%, up from 85.2% last year. Light rail on-time performance was 75.9%, down from last year s 77.6%. Bus recorded 9,672 miles between major mechanical schedule losses, a 3.0% improvement from 9,388 miles in the third quarter of FY2016, and exceeding the goal of 8,000 miles. Light rail recorded 21,888 miles between major mechanical schedule losses, a 1.8% improvement from 21,510 miles in the third quarter of FY2016. It did not, however, meet the goal of 40,000 miles. Absenteeism goals were met for all except Way, Power and Signal personnel. Paratransit (page 25 of the report) Through the first nine months of FY 2016, total paratransit passenger trips were 499,572, a 7.3% decrease compared to last year. The number of active riders increased by 2.2% compared to last year. The fiscal year-to-date passengers per revenue hour rate of 2.3, less than the VTA goal of 2.4. These ridership trends are occurring as the prime Americans with Disabilities Act paratransit contractor has ended a contractual relationship with the San Andreas Regional Center (SARC) in March OUTREACH, VTA s ADA paratransit broker, is no longer able to place ADA paratransit trips on the prime contractor s SARC service vehicles at a discounted rate. At the end of March 2016, net cost per passenger trip for the year, including eligibility program expenses, was $ This net cost per trip is 21.5% higher than last year at this time and exceeds the cost per trip performance goal of $ This increase is due to the vendor contractual rate increase that took effect July 1, 2015, staffing expense increases related to driver living wage and pension contributions, and unforeseen costs associated with the prime contractor s decision to end its service provision to SARC. OUTREACH did not meet all FY 2016 contractually established performance measures. Inter-Agency Partners and Contracted Services (page 10 of the report) Most of VTA s Inter-agency partners and contracted services recorded ridership decreases, with the exception of ACE and Caltrain: Dumbarton Express ridership was 215,082, down 8.4%. Highway 17 Express ridership was 255,648, down 9.0%. Monterey-San Jose Express ridership was 19,407, down 15.9 %. ACE ridership was 956,456, up 7.3%. Caltrain ridership was 14,207,382, up 3.9%. CE shuttle ridership was 321,048, up 3.1%. 2

36 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FY 2016 Third Quarter Transit Operations Performance Report (July 1, 2015 to March 31, 2016) This section shows events that can affect normal service operations and system ridership. Ridership historically follows employment trends in the Valley, for example. Weather, public events, strikes, traffic, construction, new service, area gasoline prices, and other changes to our operating environment also affect system ridership and service conditions. July 1, 2015 Severe heat warning issued by the National Weather Service. July 1, 2015 San Jose Earthquakes vs. Los Angeles soccer match held at Avaya Stadium. July 4, 2015 VTA featured increased light rail service to the downtown Rotary Club fireworks show at Discovery Meadow. Bus service was rerouted to accommodate the downtown fireworks, the Morgan Hill 4 th of July Car Show and parade, the Fremont 4 th of July Parade, and the San Jose Rose, White, and Blue Parade and Festival. July 5, 2015 Atlas vs. Leon soccer match held at Avaya Stadium. July 7, 2015 BART train fire closes down five East Bay BART stations and stops BART service during morning commute, causing severe delays. July 10, 2015 Earthquakes vs. Houston soccer match held at Avaya Stadium. July 11, 2015 One Direction concert held at Levi s Stadium. July 12, 2015 Light rail service shut down through July 19, 2015 between Mountain View and Whisman Stations and July between Mountain View and Lockheed Stations for doubletracking work. Bus Bridge replacement service provided. July 28-29, 2015 Spare July 14, 2015 Earthquakes vs. Club America soccer match held at Avaya Stadium. July 18, 2015 VTA provided expanded bus service to Avaya Stadium for the Pacific Nations Cup rugby tournament. July 21, 2015 Earthquakes vs. Manchester United soccer match held at Avaya Stadium. July 25, 2015 Manchester United vs. Barcelona Soccer match held at Levi s Stadium. July 27, 2015 Cisco Rocks! Corporate event held at Levi s Stadium. 3

37 10.a July 2015 VTA experienced reroutes and service delays due to police activity, Thursday Night Live Summer Concert Series in Mountain View; construction in Mountain View, Sunnyvale, San Jose, and Milpitas; the Garlic City Fun Run and Car Show in Gilroy; a gas leak in San Jose; Sunnyvale Music in the Market; accidents; and mechanical issues. July 2015 There was no measurable rainfall during the month. July 2015 The Santa Clara County unemployment rate was 4.2%. July 2015 Unleaded gas averaged $3.46 per gallon during the month. August 1, 2015 Monterey-Salinas Transit debuts new service between King City and San Jose, including an airport connection to Mineta San Jose airport. August 1, 2015 Wedemeyer High School Football event held at Levi s Stadium. August 2, 2015 Earthquakes vs. Portland soccer match held at Avaya Stadium. August 5, 2015 Training Camp Day event held at Levi s Stadium. August 14, 2015 Earthquakes vs. Colorado soccer match held at Avaya Stadium. August 14-15, 2015 Two Taylor Swift concerts held at Levi s Stadium. August 15, 2015 Line 254, serving Levi s Stadium on game days from Eastridge Transit Center, is discontinued due to low ridership. August 15-16, 2015 Heat advisory issued by the National Weather Service. August 16-17, 2015 Spare the Air days. August 23, ers vs. Dallas Cowboys game at Levi s Stadium. August 26, 2015 Intuit, in Mountain View, announces layoffs of 249 employees following June layoffs of 399 employees. August 27, 2015 Amazon lays off engineers at Silicon-Valley-based Lab126. August 28, 2015 Earthquakes vs. Galaxy soccer match held at Avaya Stadium. August 29, 2015 Luke Bryan concert held at Levi s Stadium. 4

38 10.a August 31, 2015 McCandless Drive in Milpitas re-opens for Line 77 service and VTA s Montague light rail station re-opens for service following 5-month BART construction closure. August 2015 VTA experienced reroutes and service delays due to the Silicon Valley Pride Parade and Festival; Levi s Stadium events; the FroYo Run; South First Fridays in San Jose; the San Jose Jazz Summer Fest; Thursday Night Live Summer Concert Series; National Night Out event in Morgan Hill; mechanical issues; and construction in Mountain View and San Jose. August 2015 The Santa Clara County unemployment rate was 4.0%. August 2015 Rainfall during the month was 100% of normal. August 2015 Unleaded gas averaged $3.33 per gallon during the month. September 3, ers vs. San Diego Chargers Thursday night game at Levi s Stadium. September 5, 2015 Earthquakes vs. Philadelphia soccer match held at Avaya Stadium. September 5-13, 2015 Light rail service between Mountain View and Middlefield is replaced with bus bridge service for double-tracking project. September 8-10, 2015 Spare the Air days. September 9-10, 2015 Whisman light rail station was closed, with substitute bus service provided, for the double-tracking project. September 12, 2015 Earthquakes vs. Seattle soccer match held at Avaya Stadium. September 14, ers vs. Minnesota Vikings Monday Night Football game at Levi s Stadium. September 16, 2015 Earthquakes vs. Impact soccer match held at Avaya Stadium. September 19-20, 2015 Light rail service was replaced by a bus bridge between the Mountain View and Whisman stations due to the double-tracking project. September 20-21, 2015 Spare the Air days. September 27, 2015 Earthquakes vs. Real Salt Lake soccer match held at Avaya Stadium. September 2015 VTA experienced reroutes and service delays due to medical emergencies/ police action; accidents; track repair; South First Fridays Street Market; Morgan Hill Auto Show; 5

39 10.a SoFa Street Fair; Willow Glen Founders Day Parade; A Taste of Morgan Hill; and an SAP event in San Jose. September 2015 The Santa Clara County unemployment rate was 3.7%. September 2015 Rainfall during the month was 6% of normal. September 2015 Unleaded gas averaged $3.01 per gallon during the month. October 3, 2015 Earthquakes vs. Vancouver soccer match held at Avaya Stadium. October 4, ers vs. Green Bay Packers football game held at Levi s Stadium. October 16, 2015 Earthquakes vs. Kansas City soccer match held at Avaya Stadium. October 18, ers vs. Baltimore Ravens football game held at Levi s Stadium. October 22, ers vs. Seattle Seahawks Thursday night football game held at Levi s Stadium. October 28, 2015 Cisco Systems lays off 899 employees in San Jose. October 2015 VTA experienced reroutes, bus bridges, and service delays due to special events on October 3 rd and 8 th in downtown Mountain View, double-track work near Whisman station in Mountain View, the Tournament of Bands parade in Cupertino, Viva Calle in San Jose, an accident near Fruitdale Station in San Jose, a water main break in Palo Alto, fires in Sunnyvale and San Jose, a weekday Levi s Stadium event, the Zombie Run in San Jose, the Morgan Hill Marathon, the Chardonnay Run in San Jose, and the Morgan Hill Safe Trick-or-Treat event. October 2015 The Santa Clara County unemployment rate was 4% October 2015 Rainfall during the month was 6% of normal. October 2015 Unleaded gas averaged $2.84 per gallon. November 8, ers vs. Atlanta Falcons football game held at Levi s Stadium. November 14-22, 2015 Substitute bus service replaced light rail service from Tasman Station to Mountain View to accommodate the double-track project. November 17, 2015 Citrix Systems in Santa Clara announced 1,000 job cuts. 6

40 10.a November 25, 2015 New second light rail track in Mountain View is opened for revenue service. November 29, ers vs. Arizona Cardinals football game at Levi s Stadium. November 2015 VTA experienced reroutes due to the Firehouse Run, police activity, construction, and the Turkey Trot race, all in San Jose. November 2015 The Santa Clara County unemployment rate was 3.9% November 2015 Rainfall during the month was 144% of normal. November 2015 Unleaded gas averaged $2.73 per gallon. December 5, 2015 PAC-12 College Championship football game held at Levi s Stadium. December 20, ers vs. Cincinnati Bengals football game held at Levi s Stadium. December 26, 2015 Foster Farms Bowl college football game held at Levi s Stadium. December 2015 VTA experienced reroutes and bus bridges due to police activity, construction, Christmas Tree Lighting in Sunnyvale, the Holiday Lights Parade in Morgan Hill, the Procession to Our Virgin Mary in San Jose, the Gilroy Holiday Parade, the Children s Holiday Christmas Parade in Los Gatos, December 2015 The Santa Clara County unemployment rate was December 2015 Rainfall during the month was 85% of the normal. December 2015 Unleaded gas averaged $2.65 per gallon. January 3, ers vs. Rams game at the Levi s stadium. The event was attended by 58,000, and VTA carried around 14,500 passengers to the event. January 14, 2016 VTA started FLEX on Demand Service as a Pilot Program. FLEX is an ondemand connection service between regular transit stops and high-density employment centers and/or retail centers that prioritizes your valuable time by minimizing wait times. In addition, FLEX provides better access to transit by shortening or eliminating the distance that you have to walk to a bus or light rail stop. FLEX does not travel a fixed route or fixed schedule. January 2016 Rainfall during the month was 133% of normal. 7

41 10.a January 2016 The Santa Clara County Unemployment Rate was 3.9% January 2016 Unleaded gas averaged $2.64 per gallon. February 15, 2016 Transit Signal Priority has been installed at 29 intersections along Line 323. The limits of the project are Stevens Creek/Stelling to San Carlos/Delmas. February 7, 2016 Super bowl 50-49ers vs. Bronco. Event was attended by 71,000. VTA carried around 19,000 riders. February 27, 2016 Earthquakes vs. NY Cosmos at the Avaya Stadium. February 2016 Rainfall during the month was 10% of normal. February 2016 The Santa Clara County Unemployment Rate Unemployment Rate was 3.8% February 2016 Unleaded gas averaged $2.26 per gallon. March 6, 2016 Earthquakes vs. Colorado at the Avaya Stadium. March 13, 2016 Earthquakes vs. Portland at the Avaya Stadium. March 24, Due to emergency repair on the light rail tracks near First St. & Clayton, tracks were closed between the St. James and Civic Center Stations. Trains from Santa Teresa and Winchester operated to St. James north and return from St. James south. Trains from Mountain View terminated at Baypointe, where passengers were able to transfer to trains operating between Alum Rock and Civic Center. The Japantown/Ayer Station was closed. A bus bridge operated between the St. James and Civic Center Stations. Special light rail schedules were in operation for the weekend closures. March 2016 Intel announces cuts to 12,000 jobs globally. March 2016 Rainfall during the month was 156% of normal. March 2016 The Santa Clara County Unemployment Rate Unemployment Rate was 3.9%. March 2016 Unleaded gas averaged $2.50 per gallon. January- March 2016 Bay Area experienced its wettest January since February and March also experienced rain fall more than usual. No spare the Air day was declared in January, February and March

42 10.a Key Performance Indicators

43 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY KEY PERFORMANCE INDICATORS FY 2016 Third Quarter Transit Operations Performance Report 10.a FY 2013 Annual FY 2014 Annual FY 2015 Annual FYTD rd Quarter Met Goal? Q Goals SYSTEM (Bus & Light Rail) Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 140, , , ,182 No >= 144,600 Boardings per Revenue Hour No >= 29.5 Percent of Scheduled Service Operated 99.73% 99.67% 99.67% 99.66% YES >= 99.55% Miles Between Major Mechanical Schedule Loss 1 13,110 10,839 9,890 10,284 YES >= 9,000 Miles Between Chargeable Accidents 88,300 80,812 78, ,294 YES >= 110,800 Passenger Concerns per 100,000 Boardings No <= 10.6 BUS OPERATIONS Total Boarding Riders (in millions) No >= Average Weekday Boarding Riders 106, , , ,028 No >= 108,500 Boardings per Revenue Hour YES >= 25.0 Percent of Scheduled Service Operated 99.70% 99.64% 99.64% 99.63% YES >= 99.50% Miles Between Major Mechanical Schedule Loss 1 12,080 9,964 9,890 9,672 YES >= 8,000 Miles Between Chargeable Accidents 80,608 73,702 78, ,203 YES >= 100,000 On-time Performance 87.4% 85.9% 85.6% 85.4% No >= 92.5% Operator Personal Time-off 8.5% 8.1% 7.2% 7.4% YES <= 10.0% Maintenance Personal Time-off 7.4% 8.2% 6.0% 5.4% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 11.8 LIGHT RAIL OPERATIONS Total Boarding Riders (in millions) No >= 8.76 Average Weekday Boarding Riders 34,241 34,996 34,935 33,154 No >= 36,100 Boardings per Revenue Hour No >= 82.3 Percent of Scheduled Service Operated 99.98% 99.97% 99.96% 99.96% YES >= 99.90% Miles Between Major Mechanical Schedule Loss 1 40,723 37,381 20,292 21,888 No >= 40,000 Miles Between Chargeable Accidents 2 366, , , ,737 No >= 1,663,474 On-time Performance 88.5% 84.5% 77.4% 75.9% No >= 95.0% Operator Personal Time-off 5.9% 7.2% 7.3% 7.7% YES <= 10.0% Maintenance Personal Time-off 7.3% 8.1% 5.2% 3.8% YES <= 8.0% Way, Power, & Signal Personal Time-off 6.3% 4.0% 8.6% 9.3% No <= 8.0% Passenger Concerns per 100,000 Boardings No <= 2.8 Fare Evasion Rate 3.9% 3.1% 3.0% 2.9% YES <= 5.0% PARATRANSIT Passengers per Revenue Hour³ NO >= 2.40 Net Cost per Passenger $22.69 $23.16 $24.22 $29.52 No <= $26.75 Ontime Performance ³ 96.9% 96.5% 90.6% No >= 92.0% Complaints per 1,000 passenger Trips³ YES <= 1.0 Schedule Calls Response Time (minutes)³ YES <= 2.0 Days of Service Calls Response Time (minutes)³ YES <= 2.0 ADA Eligibility Certification within 21 Days³ 100.0% 100.0% 100.0% YES >= 100.0% Preventative Maintenance Inspections Ontime³ 99.8% 100.0% 100.0% YES >= 95.0% Major Accidents and Incidents per 85,000 Passenger Trips ³ YES <= 1.0 Non-Major Accidents and Incidents per 85,000 Passenger Trips ³ YES <= 2.0 Note: Ridership goals were developed using budget projections. 1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2 Goal is no more than one chargeable accident in a year. 3 New ADA Paratransit Performance Indicators for Paratransit effective FY

44 10.a Ridership Summary

45 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY RIDERSHIP SUMMARY (Directly Operated, Inter-Agency Partners, and Contracted Services) FY 2016 Third Quarter Transit Operations Performance Report FYTD 2016 FYTD 2015 % Change Directly Operated Services Bus 24,418,258 24,219, % Average Weekday Riders 105, , % Light Rail 8,075,904 8,603, % Average Weekday Riders 33,154 35, % Total Directly Operated Services 32,494,162 32,822, % Average Weekday Riders 138, , % Inter-Agency Partners Dumbarton Express 215, , % Average Weekday Riders 1,126 1, % Highway 17 Express 255, , % Average Weekday Riders 1,053 1, % Monterey-San Jose Express 19,407 23, % Average Weekday Riders % Altamont Commuter Express (ACE) 956, , % Average Weekday Riders 5,008 4, % Caltrain 14,207,382 13,676, % Average Weekday Riders 59,294 57, % Caltrain Shuttles (in Santa Clara County) 1,353,740 1,229, % Average Weekday Riders 7,014 6, % Contracted Services Paratransit 499, , % Average Weekday Riders 2,301 2, % ACE Shuttles 321, , % Average Weekday Riders 1,681 1, % Total Contracted / Inter-Agency 8,811,344 8,443, % Combined Total Ridership (in Santa Clara County) 1 41,305,506 41,266, % 1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey-San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included. 10

46 10.a Route Performance

47 10.a Route Listing Rte Destination Rte Destination 10 Santa Clara Transit Ctr.-San Jose International Airport-Metro Airport LRT Station 68 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 12 San Jose Civic Ctr.-Eastridge Transit Ctr. via San Jose Flea Market 70 Capitol LRT Station-Great Mall/Main Transit Ctr. 13* Almaden Expwy. & McKean-Ohlone/Chynoweth LRT Station 71 Eastridge Transit Ctr.-Great Mall/Main Transit Ctr. via White Rd. 14* Gilroy Transit Ctr. to St. Louise Hospital via Camino Arroyo 72 Senter & Monterey-Downtown San Jose 16* Morgan Hill Civic Ctr. to Burnett Ave. 73 Snell/Capitol-Downtown San Jose 17* Gilroy Transit Ctr. to St. Louise Hospital via Murray Ave. 77 Eastridge Tran Ctr-Great Mall/Main Trans Ctr via King Rd 18* Gilroy Transit Ctr. to Gavilan College 81 Moffett Field/Ames Ctr.-San Jose State University 19* Gilroy Transit Ctr. to Wren & Mantelli 82 Westgate-Downtown San Jose 22 Palo Alto Transit Ctr.-Eastridge Transit Ctr. via El Camino 88* Palo Alto Veteran's Hospital-Middlefield & Colorado 23 DeAnza College-Alum Rock Transit Ctr. via Stevens Creek 89 California Ave. Caltrain Station-Palo Alto Veteran's Hospital 25 DeAnza College-Alum Rock Transit Ctr. via Valley Medical Ctr. 101 Camden & Hwy 85-Palo Alto 26 Sunnyvale/Lockheed Martin Transit Ctr.-Eastridge Transit Ctr. 102 South San Jose-Palo Alto 27 Good Samaritan Hospital-Kaiser San Jose 103 Eastridge Transit Ctr.-Palo Alto 31 Evergreen Valley College-Eastridge Transit Ctr. 104 Penitencia Creek Transit Ctr.-Palo Alto 32* San Antonio Shopping Ctr.-Santa Clara Transit Ctr. 120 Fremont BART-Lockheed Martin/Moffett Park-Shoreline 34* San Antonio Shopping Ctr.-Downtown Mountain View 121 Gilroy Transit Ctr.-Lockheed Martin/Moffett Park 35 Downtown Mountain View-Stanford Shopping Ctr. 122 South San Jose-Lockheed Martin/Moffett Park 37* West Valley College-Capitol LRT Station 140 Fremont BART-Mission College & Montague Expwy. 39* The Villages-Eastridge Transit Ctr. 168 Gilroy Transit Ctr.-San Jose Diridon Transit Ctr. 40 Weekday/Sat-Foothill College-La Avenida & Shoreline Sun-San Antonio & Lyell-La Avenida & Shoreline 180 Great Mall/Main Transit Ctr/Aborn&White-Fremont BART Weekday-Kaiser San Jose-Evergreen Valley College San Jose Diridon Transit Ctr.-Fremont BART via Great Mall/Main 42* 181 Sat-Santa Teresa LRT-Monterey & Senter Transit Ctr late evenings & weekends 45* Alum Rock Transit Ctr.-Penitencia Creek Transit Ctr. 182 Palo Alto-IBM/Bailey Ave. 46 Great Mall/Main Transit Ctr.-Milpitas High School 201 DASH SJ Diridon Stn-Downtown SJ LRT Stations 47 Great Mall/Main Transit Ctr.-McCarthy Ranch 231 Avaya Stadium-Downtown San Jose (Event Service Only) Los Gatos Civic Ctr.-Winchester Transit Ctr. via Winchester 48* 251 Fremont BART-Levi's Stadium (Event Service Only) Blvd Los Gatos Civic Ctr.-Winchester Transit Ctr. via Los Gatos 49* 252 Vallco-Levi's Stadium (Event Service Only) Blvd 51 Line Discontinued 253 Gilroy/Morgan Hill-Levi's Stadium (Event Service Only) 52 Foothill College-Downtown Mountain View 255 Almaden-Levi's Stadium (Event Service Only) 53 West Valley College-Sunnyvale Transit Ctr. 256 Ohlone-Chynoweth-Levi's Stadium (Event Service Only) 54 De Anza College-Sunnyvale/Lockheed Martin Trans Ctr. 304 South San Jose-Sunnyvale Transit Ctr. via Arques 55 De Anza College-Great America 321 Great Mall/Main Transit Ctr.-Lockheed Martin/Moffett Park 55X Fremont High School-Lakewood Village (School Days Only) 323 De Anza College-Downtown San Jose 57 West Valley College-Great America via Quito Rd. 328 Almaden Expy/Via Valiente-Lockheed Martin/Moffett Pk 58 West Valley College-Alviso via Fruitvale 330 Almaden Expy. & Via Valiente-Tasman Drive 60 Winchester Transit Ctr.-Great America 522 Palo Alto Transit Ctr.-Eastridge Transit Ctr. 61 Good Samaritan Hospital-Sierra & Piedmont via Bascom LRT Line Mountain View-Winchester 62 Good Samaritan Hospital-Sierra & Piedmont via Union Line Alum Rock-Santa Teresa 63 Almaden Expy & Camden-San Jose State University Line Ohlone/Chynoweth-Almaden Highway 17 Express - Santa Cruz & Scotts Valley-San Jose Diridon 64 Almaden LRT Station-McKee & White via Downtown San Jose 970 Transit Ctr 65* Kooser & Blossom Hill-13th & Hedding 971 Dumbarton Express - Union City BART-Palo Alto 66 Kaiser San Jose-Milpitas/Dixon Rd. via Downtown San Jose 972 Monterey-San Jose Express (MST55) 11

48 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour FY 2016 Third Quarter Transit Operations Performance Report Core Standard: 26.0 boardings per rvenue hour Local Standard: 18.8 boardings per revene hour Community Bus Standard: 16.1 boardings per revenue hour ACE Shuttles 24.3 Note: ACE shuttles are not considered in the calculation of the Community Bus standard, which is VTA based only. 10.a 12

49 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour FY 2016 Third Quarter Transit Operations Performance Report 12.4 Limited Standard 15.0 Boarding Per Revenue Hour 13.5 Express Standard: is 60% Maximum Load Factor Light Rail Standard: 70.5 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock Santa Teresa Line * Line 902 is the Mountain View Winchester Line. 10.a 13

50 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Saturday Boardings per revenue hour FY 2016 Third Quarter Transit Operations Performance Report Core Standard: 23.1 boardings per revenue hour Local Standard: 16.6 boardings per revenue hour Community Bus Standard: 15.2 boardings per revenue hour * 901* Light Rail Standard: 66.2 boardings per revenue train hour 902* * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock Santa Teresa Line * Line 902 is the Mountain View Winchester Line. 10.a 14

51 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Sunday Boardings per revenue hour FY 2016 Third Quarter Transit Operations Performance Report Core Standard: 21.7 boardings per revenue hour Local Standard: 18.3 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* Light Rail Standard 58.1 boardings per revenue train hour 902* * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock Santa Teresa Line * Line 902 is the Mountain View Winchester Line 10.a 15

52 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FY 2016 Third Quarter Transit Operations Performance Report Express Routes Average Peak Load Weekday % 43.9% 49.5% 53.4% 56.1% Express Standard: 60% Peak Load % % % 58.7% % % % DB 30.9% Hwy % MST % 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Saturday / Sunday 181 Saturday, 67.9% 181 Sunday, 72.1% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Note: HWY 17, MST and DB are not considered in the calculation of the standard which is VTA based only. 10.a 16

53 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Core Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service 17

54 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Core Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard No Service Standard

55 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Local Routes WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Legend: Below standard Standard No Service 19

56 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Local Routes SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service 20

57 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Community Bus WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Midday 9:00 AM to 3:00 PM Off Peak 7:00 PM to 5:00 AM Standard

58 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Community Bus SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods AM 5:00 AM to 9:00 AM Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods Base 9:00 AM to 6:00 PM Night 6:00 PM to 5:00 AM Legend: Below standard Standard No Service 22

59 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Limited Stop Routes WEEKDAY Weekday Service Periods ROUTE PEAK Peak 5:00 AM to 9:00 AM & :00 PM to 7:00 PM Legend: Below standard Standard 15.0 No Service 23

60 10.a Boardings per Revenue Hour by Time Period FY 2016 Third Quarter Transit Operations Performance Report Light Rail WEEKDAY ROUTE PEAK MIDDAY OFF PEAK TOTAL Weekday Service Periods 900* Peak 5:00 AM to 9:00 AM & 901* :00 PM to 7:00 PM 902* Midday 9:00 AM to 3:00 PM Standard Off Peak 7:00 PM to 5:00 AM SATURDAY ROUTE AM BASE NIGHT TOTAL Saturday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard SUNDAY ROUTE AM BASE NIGHT TOTAL Sunday Service Periods 900* AM 5:00 AM to 9:00 AM 901* Base 9:00 AM to 6:00 PM 902* Night 6:00 PM to 5:00 AM Standard Legend: Below standard No Service * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line. 24

61 10.a Paratransit Operating Statistics

62 10.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY PARATRANSIT OPERATING STATISTICS FY 2016 Third Quarter Transit Operations Performance Report FYTD 2016 March FYTD 2015 March Percent Change RIDERSHIP Clients 402, , % Attendants 61,482 87, % Companions 35,487 70, % Total 499, , % Avg. Weekday Trips 2,301 2, % Avg. Weekday Client Trips 1,869 1, % Active Clients 6,997 6, % Avg. Trips per Client % PREMIUM SERVICES Same Day Trips 1,816 1, % Second Vehicles % Open Returns % Service Area Surcharge Trips 2,330 2, % Subscription Trips 64,507 68, % Total 68,938 72, % LEVEL OF SERVICE Revenue Miles 4,608,586 4,373, % Revenue Hours 219, , % Maximum Vehicles Operated (non-taxi) % Total Vehicles Available (non-taxi) % ELIGIBILITY Total Data Cards Received 5,243 5, % New Applicants Certified 1,833 1, % New Applicants Denied % Clients Recertified 1,930 1, % Clients Denied Recertification % Total Eligibility Assessments 4,411 4, % Denial Rate 14.7% 20.1% -26.9% EXPENSES AND REVENUES EXPENSES Eligibility Certification Costs $446,381 $457, % Broker Costs $4,480,635 $4,559, % Vendor Costs $11,959,616 $10,313, % Total Operating Costs $16,886,631 $15,330, % REVENUES Client Fare $1,523,824 $1,444, % Other Fare $601,541 $959, % Non-VTA Broker Revenue $3,747 $11, % Total Revenue $2,129,113 $2,421, % Net Expenses $14,749,378 $12,908, % Fare Recovery Rate 12.6% 15.7% -19.7% Capital Expenses $82,730 $69, % Total Expenses $14,832,108 $12,977, % ST PER PASSENGER TRIP (excludes capital expenses) Total Reported Costs $33.80 $ % Fare Revenue $4.27 $ % On-Time Performance 90.6% 96.5% -6.1% 25

63 10.a Glossary

64 10.a GLOSSARY AVERAGE FARE PER BOARDING This measure is calculated by dividing the total fare revenue (cash, passes, tokens, and Eco Pass) by total boarding riders. It measures the rider contribution towards the farebox recovery ratio. AVERAGE WEEKDAY BOARDINGS The average number of persons who board the transit system on a day that normal weekday revenue service is provided. BOARDINGS PER REVENUE HOUR This is a productivity measure comparing the number of boardings to the number of revenue hours operated. It measures service utilization per unit of service operated. The Revenue hours is the time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadheads. BRT (BUS RAPID TRANSIT) ROUTES The BRT route is a multi-component transit improvement that includes preferential treatment at traffic signals to improve bus operating speed and on-time performance. It operates in mixed traffic and relies on priority for buses at traffic signals to provide much of its time advantage over conventional buses. COMMUNITY BUS ROUTES Community Bus service is characterized by weekday frequencies of 30 minutes or more in both the peak and midday periods. Service span is 14 hours or less, usually 12 hours for weekdays. Community Bus services operate seven days per week or less. These routes are defined as neighborhood-based circulator and feeder routes that travel within a limited area.they may be distinguished from Core and Local service by a unique and smaller vehicle. CORE ROUTES Core network routes are defined as bus routes or shared corridors that feature weekday frequencies of 15 minutes or less during the peak and midday periods and/or service spans of 18 hours or more. Core routes operate seven days per week. They typically travel on long distance corridors, which connect major trip generators such as universities, regional shopping malls and highdensity housing and employment sites. Multiple core routes will sometimes operate on the same corridor where demand warrants, providing additional service frequency and transfer opportunities. Core network corridors are typically large arterial streets and intersect with freeways and expressways. DEADHEAD: Time during movement of a transit vehicle without passengers aboard, typically from the operating division to the start of the route. EXPRESS & LIMITED SERVICE ROUTES Express routes generally operate during peak periods and are primarily commuter oriented. Midday, evening, and weekend service may be offered on regional express lines. Express routes emphasize direct service, use freeways and expressways to reduce travel time, and make few stops. Limited Service routes are characterized by limited stops. FEEDER ROUTES Feeder routes are short-length lines, usually less than 10 miles in length, that provide feeder or distribution service to and from major stops, transit centers, activity centers or rail stations. This classification of service includes neighborhood lines, which link residential areas to rail stations, activity centers, and/or transit centers; and shuttle lines, which serve industrial areas from nearby rail stations or transit centers.

65 10.a LAYOVER: Break the driver or the vehicle is given at the end of a trip before it starts operating its reverse route, or if the route is circular, before beginning its next trip LIMITED STOP ROUTES Limited-stop service generally operates during peak periods and is primarily commuter oriented. Midday, evening, and weekend service may be offered on limited-stop lines. Limited-stop routes use major arterials, freeways, and/or expressways; and make fewer stops than grid routes, but more stops than express routes. LOCAL ROUTES Local network routes are defined as bus routes or corridors that feature weekday frequencies of thirty minutes or more during the peak and midday periods and/or service spans less than 18 hours. Local Network routes operate seven days per week or less. They typically travel on medium distance corridors, serving minor trip generators such as schools, hospitals and medium-density housing and employment. They also provide feeder service to the core network or to rail stations and transit centers. MILES BETWEEN CHARGEABLE ACCIDENTS Safety measure that captures the number of total scheduled miles traveled between each occurrence of a preventable accident. A preventable accident is defined as accidents in which the transit driver is normally deemed responsible or partly responsible for the occurrence of the accident. MILES BETWEEN MECHANICAL SERVICE LOSS Service quality measure capturing the number of total scheduled miles traveled between each mechanical breakdown that result in a loss of service to the public. SPECIAL SERVICE ROUTES Special services routes only operate on certain days of the week or on a seasonal basis to address a specific service need. NATIONAL TRANSIT DATABASE (NTD) The Federal Transit Administration's (FTA's) primary national database for statistics on the transit industry. Recipients of FTA s Urbanized Area Formula Program (Section 5307) grants are required by statute to submit data to the NTD. Each year, NTD performance data are used to apportion over $4 billion of FTA funds to transit agencies in urbanized areas (UZAs). Annual NTD reports are submitted to Congress summarizing transit service and safety data. The NTD is the system through which FTA collects uniform data needed by the Secretary of Transportation to administer department programs. The data consist of selected financial and operating data that describe public transportation characteristics. The legislative requirement for the NTD is found in Title 49 U.S.C. 5335(a). ON-TIME PERFORMANCE A reliability measure capturing the percentage of transit vehicles departing or arriving at a location on time. On-time performance is measured only for specific locations called timepoints for which a schedule is published. A bus transit vehicle is considered on time if it departs a location within three minutes before and five minutes after its published scheduled time. A light rail transit vehicle is considered on time if it departs a location within one minute before and three minutes after its published scheduled time. At the last timepoint location of a trip, early arrival is considered on-time. PASSENGER CONCERNS PER 100,000 BOARDINGS A customer service measure that captures the number of passenger complaints/concerns per 100,000 boardings. This measure reports the amount of customer complaints received on the service that is attributed to an operating division.

66 10.a PEAK LOAD (Express) - The Express bus standard is 60 percent of the seated vehicle loading capacity. This singular standard is needed due to the special characteristics of Express Bus lines where seat turnover is low. PERCENT SCHEDULED SERVICE OPERATED This service reliability measure indicates the percent of service hours completed based on published schedule. A service is considered not completed when scheduled service hours are lost due to equipment failure, missed or late pull-outs caused by operator absenteeism, pullouts, accidents/incidents, or natural causes. PERSONAL TIME OFF (PTO) This is defined as time off for non-scheduled absences such as: sick, industrial injury, FMLA (Family Medical Leave Act.), excused/unexcused leave, union business, and suspensions. REVENUE HOURS: Time when a vehicle is available to the general public to carry passengers. This will include layover but exclude deadhead. STANDARD (Boardings per revenue Hour): This is the average boardings per Revenue Hour and applies to Community Bus, Local, BRT, and Light Rail. The minimum standard is 15 boardings per revenue hour. TOTAL BOARDINGS The total number of boarding riders using VTA directly operated bus service and light rail service. Riders are counted each time they board a bus or light rail vehicle.

67 11 Date: May 20, 2016 Current Meeting: June 8, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans Chief Operating Officer's Report FOR INFORMATION ONLY BACKGROUND: The Chief Operating Officer provides the Committee for Transit Accessibility (CTA) with an update on items of relevance to the CTA at each monthly meeting. In keeping with Chairperson Aaron Morrow s request to have agenda items in writing and in the agenda packet, we will make every effort possible to comply with his request. Since this report is timely and reflects up-to-the minute information a written report for the agenda packet may not always be available. DISCUSSION: Events that have occurred since April 2016: Light Rail Roadeo The Operations Division held its annual Light Rail Rodeo on Saturday, April 30, 2016 at the Guadalupe Division. During the competition, Light Rail Operators and Maintenance employees participated in exercises including detection and resolution of emergency situations, braking, operating procedures, and finding hidden impediments among other things. Qualifying winners will be representing VTA at the 2016 APTA International Light Rail Rodeo on June 15-19, 2016 in Phoenix, NC. The winners in each category are as follows: Place Operators Maintenance Way, Power & Signal 1 Harsvinder Dhaliwal Luoc Nguyen Bill Hawthorne 2 Kuljinder Bath Nick Nomi Maroun Najm 3331 North First Street San Jose, CA Administration Customer Service

68 11 Levi s Stadium Events The Levi s Stadium event calendar has begun. Levi s Stadium hosted its first big concert of the year, Beyonce, on Monday, May 16, The Operations staff was ready for a big turnout on a busy, weekday commute evening. Even though the anticipated attendance was 45,000 people, VTA carried approximately 5,500 passengers on Light Rail. VTA is looking forward to the upcoming Copa America International Soccer Matches in June. We expect ridership to be high for each of the upcoming matches. Prepared By: Steve Johnstone Memo No Page 2 of 2

69 12 Date: May 26, 2016 Current Meeting: June 8, 2016 Board Meeting: June 2, 2016 BOARD MEMORANDUM TO: THROUGH: FROM: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Chief Operating Officer, Inez Evans SUBJECT: Transit Service Changes - July 4, 2016 FOR INFORMATION ONLY BACKGROUND: VTA implements transit service changes on a quarterly basis in January, April, July and October. Major changes are typically planned for January and July, while minor changes are implemented in April and October. Proposed major service changes must be submitted to the VTA Board of Directors for review and approval. For Title VI compliance purposes, all major service changes also require that VTA staff perform a Service Equity Analysis. The following modifications are considered major service changes as adopted by the VTA Board of Directors. Establishment of a new transit line or service. Elimination of a transit line or service. Route change that impacts 25 percent or more of a line s route miles. Span of service or frequency changes affecting 25 percent or more of a line s revenue vehicle hours. Series of changes on a single route which are included in the two-year Transit Service Plan and cumulatively meet any of the above criteria. Proposed changes that are anticipated to be controversial with a particular community or interested parties based on public feedback. System-wide change concurrently affecting five percent or more of the total system revenue hours. Service change proposals that do not meet the criteria for major service changes are handled at the staff level and are still subject to an appropriate level of public and community review and comment North First Street San Jose, CA Administration Customer Service

70 12 DISCUSSION: The following transit service changes will take effect on Monday, July 4, 2016, and were approved by the VTA Board of Directors in May 2015 as part of the two year FY16-FY17 Transit Service Plan. The Transit Service Plan also included the required Title VI Service Equity Analysis MAJOR CHANGES Light Rail 900 (Almaden - Ohlone/Chynoweth): Major weekday and weekend schedule changes will be made. Light Rail 901 (Santa Teresa - Alum Rock): Major weekday and weekend schedule changes will be made. On weekdays, the 10:58 p.m. northbound trip will be extended from Baypointe to Alum Rock. The express trips will shift a few minutes later in both directions. On weekends, a new northbound trip will leave the Gish Station at 6:46 a.m. to Alum Rock, and the 10:57 p.m. northbound trip will be extended from Baypointe to Alum Rock. In addition, two southbound trips will start at Baypointe at 7:14 and 7:44 a.m. to improve early morning service on First Street. Light Rail 902 (Winchester - Mountain View): Major weekday and weekend schedule changes will be made. On weekdays, an additional southbound trip will leave Mountain View at 10:12 a.m. to the Gish Station, and the trip leaving Mountain View at 7:11 p.m. will be extended from Gish to Winchester. On weekends, a new southbound trip will be added leaving Mountain View at 6:21 a.m. In addition, there will be minor changes to the Bus Line 200 schedule on weekdays and weekends. It s important to highlight that the schedule changes that are being made to light rail include adding one to three minutes of running time into a one way trip. This is mainly due to signal issues VTA trains are experiencing along Tasman Drive in the Cities of Santa Clara, San Jose and Milpitas. VTA train signals are connected to the city controlled traffic controllers. Over time VTA has received less priority at these signals than what was originally designed. VTA is working with these cities to see if improvements can be made. "Slow Zones", where VTA has long term track repair needs along North First Street is also contributing to the schedule changes. Bus Stop Changes at Second & Santa Clara: A number of bus stop changes will be made at the Second & Santa Clara stops. Express Line 181 will move to the north of Santa Clara Street (with Lines 72 & 73), and Lines 23, 82, 323 and Highway 17 Express will also be affected. Rapid Line 522 (Eastridge - Palo Alto): The stops along Santa Clara Street between 13 th and Highway 101 will be changed. New stops will be added at 17 th & 24 th, while the current stops at 13th/14 th, 20 th /21 st and 28 th will be discontinued. Minor weekday and weekend schedule adjustments will be made to coordinate with the new light rail schedule. Bus Schedule Adjustments: Due to the light rail schedule changes over 50 bus lines must also be rescheduled to ensure convenient transfers to/from light rail service. Page 2 of 3

71 12 July 4 th Fireworks: The first day of our quarterly transit service changes also includes special services for Independence Day fireworks. Back for its 3 rd year, the Rotary Club of San Jose s Fireworks Celebration, will be held at Discovery Meadow Park on Monday, July, 4. The San Jose Symphony will be performing beginning at 5:30 p.m. and the fireworks will begin at 9:30 p.m. The Light Rail schedule will be enhanced to provide extra service to the fireworks coming from Winchester and Santa Teresa. This year, VTA will operate through trains from Winchester to Mountain View instead of turning back at Baypointe and San Fernando, which will make the service more convenient and easier to understand for our passengers. All passengers from the Alum Rock and Santa Teresa trains will be encouraged to use the Children s Discovery Museum Station before and after the event. All passengers from the Winchester and Mountain View trains would then use the Convention Center Station. Following the fireworks, VTA will have many trains available and operating continually in all directions departing downtown San Jose. In addition, the Almaden to Ohlone/Chynoweth line will operate until 11:30 p.m. A few standby buses will be available to supplement local bus lines if needed. VTA is also coordinating with fireworks displays at Great America and Lake Almaden due to their proximity to light rail. Ridership to these events can be handled with regular service levels. Prepared By: Jim Unites Memo No Page 3 of 3

72 13 Date: May 23, 2016 Current Meeting: June 8, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Board Secretary, Elaine Baltao 2016 CTA Leadership Election Process: Conduct Elections Policy-Related Action: No Government Code Section Applies: No ACTION ITEM RECOMMENDATION: Conduct voting to determine the Committee's chairperson, first vice chairperson and second vice chairperson for BACKGROUND: The Committee for Transit Accessibility (CTA) bylaws require that the committee elect from its membership a chairperson, first vice chairperson and second vice chairperson annually to serve as the committee leadership for the upcoming calendar year. The bylaws also provide that these positions serve one-year terms and are eligible for election to multiple terms. Only voting, not ex-officio, members are eligible to serve in these positions. The elections for the CTA chairperson and vice chairperson positions are conducted during the committee s first meeting of the calendar year (usually January), if practical. The duties of the chairperson are to preside at all meetings of the committee and represent the committee before the Board of Directors. The duty of the first vice chairperson is to perform the duties of the chairperson when that individual is absent. The duty of the second vice chairperson is to perform the duties of the chairperson when neither the chairperson nor first vice chairperson is present. It is the responsibility of all advisory committee chairpersons and vice chairpersons to participate in periodic coordination meetings between themselves and the VTA Board chairperson. In addition, all committee leadership positions are normally requested to attend a brief training and orientation session on advisory committee meeting management prior to the commencement of their terms North First Street San Jose, CA Administration Customer Service

73 13 DISCUSSION: The election process for chairperson and vice chairperson is comprised of three distinct steps. The first step is appointing the nomination subcommittee. The second is presentation of the nomination subcommittee s report. The final step is conducting elections to select the chairperson and vice chairperson. Each of these components is conducted during the committee meeting. Appointing the Nomination Subcommittee The chairperson requests volunteers to serve on the nomination subcommittee, which is typically comprised of two or three members. If there are no volunteers or an insufficient number, it is the chairperson s prerogative to appoint committee members to serve on it. It is required that the committee vote to approve the appointment of members to the nomination subcommittee. This step normally takes place two meetings prior to conducting the elections. The nomination subcommittee identifies members interested in serving in the chairperson or vice chairperson positions. This is done by soliciting nominations from members, either for themselves or other members, and is done at a time other than during the committee meeting. Additionally, it is the nomination subcommittee s responsibility to determine that members who have been nominated are willing to serve. The nomination subcommittee may also make a recommendation as to its recommended candidate for each position. At its October 2015 meeting, the CTA approved the appointment of member Lupe Medrano and ex-officio member Katie Heatley to serve on the nomination subcommittee. Report from the Nomination Subcommittee At the meeting immediately preceding the elections, the nomination subcommittee provides a verbal report to the advisory committee identifying committee members who have confirmed their willingness to serve. This establishes the initial list of candidates for the elections to be held at the next meeting. The nomination subcommittee is automatically discharged when its report is formally presented to the committee. No action is required of the committee other than to receive the report. Due to the CTA s next meeting not being until January 2015, the nomination subcommittee submitted its report in writing, which was ed to CTA members on January 5, 2016 in order to provide the membership sufficient time to consider the candidates. This report indicated that the following individuals had been nominated and had confirmed their willingness to serve: Chairperson: First Vice Chairperson: Second Vice Chairperson: Aaron Morrow Jeffrey Jokinen Christine Fitzgerald; Chaitanya Vaidya The nomination subcommittee s report and its recommendation for each position, if any, will be reiterated immediately prior to the elections being conducted. Page 2 of 3

74 13 Election of Chairperson and Vice Chairperson These elections, which are held at the bylaw-specified meeting whenever possible, are conducted for the chairperson and vice chairperson positions individually and in sequence. Immediately preceding the vote, the nomination subcommittee s report and recommendation for each position, if any, will be reiterated and the chair will verify that the named candidates still wish to be considered for the position. The chairperson will next ask whether there are any nominations from the floor, then close the nomination process to establish the final list of candidates for each position. For instances of multiple candidates for the same position, the order of voting for each candidate is alphabetically by last name. The CTA requires the affirmative vote of nine members or a majority of the quorum present, whichever is greater, to elect each of the leadership positions. The term of office for the 2016 CTA committee leadership commences immediately following the completed vote for each specific office. ALTERNATIVES: There are no alternatives since the Committee s bylaws specify the election process. FISCAL IMPACT: There is no fiscal impact. Prepared by: Stephen Flynn, Advisory Committee Coordinator Memo No Page 3 of 3

75 14 Date: June 1, 2016 Current Meeting: June 8, 2016 Board Meeting: June 2, 2016 BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow Network Concepts for the Transit Ridership Improvement Program FOR INFORMATION ONLY BACKGROUND: The Transit Ridership Improvement Program (TRIP) is a two-year policy and planning effort to redesign VTA s transit service network. The Program seeks to accomplish the goals of increasing transit ridership, improving VTA s farebox recovery rate, and integrating VTA s transit network with BART service to Milpitas and San Jose. The program s four major components are an assessment of VTA s current service, development of transit service policies, partner education and involvement, and the development of VTA s next transit network. These efforts will culminate in a redesigned transit network for implementation coincident with the extension of BART service in The Transit Ridership Improvement Program will culminate with the Next Network, a complete redesign of VTA's transit network (bus and light rail) for implementation in the second half of Due to the significance of this network redesign and the policy choices involved, the project will engage the community and decision makers twice over the course of the project -- first over the summer of 2016 to guide the development of the draft Next Network plan, followed by a second phase in early 2017 to present and refine the draft plan. VTA's Board of Directors was introduced to the TRIP in late 2015, was presented with a project update in February 2016, and received the Transit Choices Report in April In addition, at the April 2016 meeting, the Board of Directors was presented with a preview of the network concepts that will be used over the project's summer outreach phase to illustrate the ridership/coverage policy choice. DISCUSSION: As the second major deliverable of the Transit Ridership Improvement Program (the first being 3331 North First Street San Jose, CA Administration Customer Service

76 14 the Transit Choices report), three network concepts have been developed to illustrate the most significant Next Network policy choice for VTA - the ridership/coverage balance. As explained in the Transit Choices report, public transit operators like VTA are charged with two opposing goals in providing transit service. One goal comes from VTA s role in providing service to as many people as possible, spreading out transit service and covering as much geographical area as possible, without regard to service productivity or ridership. However, in addition to this coverage goal, VTA is also charged with moving as many people as quickly and cost-effectively as possible and focusing service on areas with high ridership potential. Transit agencies must balance these goals and allocate resources between them. Currently, VTA allocates about 70% of its local bus network resources on services aimed at achieving high ridership, and 30% to services aimed at spreading coverage. This ridership/coverage balance represents the major policy choice for VTA as it develops its Next Network - should VTA adjust its ridership/coverage balance in order to increase ridership? The first outreach phase over the summer of 2016 will engage the community and decision makers on this ridership/coverage policy decision so that the draft Next Network plan reflects the community s desire. The network concepts as presented in Attachments A, B, and C were developed to illustrate what VTA s Next Network could look like at different points along the ridership/coverage allocation spectrum. These concepts were developed by Jarrett Walker + Associates in collaboration with VTA staff. The three concepts are: Network 70 presents a concept that reflects VTA s existing allocation of resources between ridership and coverage goals, while still making some improvements to the network to improve efficiency and expand usefulness. This network concept would maintain service access to 100% of today s transit riders, would expand the frequent network to serve 1.2 million residents and jobs, and would likely result in a low/minimal ridership increase over today. Network 80 presents a concept that would shift some resources from coverage to ridership, which would result in a network with 80% of resources focused on ridership and 20% focused on coverage. As a middle point between network concepts, this network concept would maintain service access to 99% of today s transit riders, would expand the frequent network to serve 1.3 million residents and jobs, and would likely result in a medium ridership increase over today. Network 90 presents a concept that would shift significant resources from coverage to ridership, which would result in a network with 90% of resources focused on ridership and 10% focused on coverage. This network concept would maintain service access to 96% of today s transit riders, would expand the frequent network to serve 1.6 million residents and jobs, and would likely result in a high ridership increase over today. As such, this network represents the most ambitious ridership increasing concept. All three concepts accomplish the following: Each concept would connect with BART service at Milpitas and Berryessa stations. Page 2 of 4

77 14 Each concept would replace VTA s existing Fremont BART Express service with service to Milpitas and Berryessa stations. Each concept would expand VTA s frequent grid network to other areas of the county that have the land use intensity that supports transit. Each network concept assumes BART service at Milpitas and Berryessa stations, plus Caltrain and ACE commuter rail service. In addition, each concept assumes the following services continue: VTA s Express network (excluding those to Fremont BART) Caltrain and ACE shuttles FLEX service As the ridership/coverage decision applies to the geographical allocation of transit resources, it is most applicable to buses, which may drive on most streets, rather than light rail, which may only travel on tracks. As such, the three network concept maps treat light rail as a fixed element of the transit system and merely adjust how bus service resources are deployed around the county. The 2017 light rail operating plan, with three service change alternatives, is being considered by the VTA Committees and Board of Directors as a separate item. Designing the light rail and bus changes are coordinated efforts. The FY Service Plan, including changes to both bus and light rail, will be presented to the Board for adoption in The network concepts will be used to facilitate discussions of the difficult ridership/coverage policy choice during this summer s first phase of outreach. The VTA Board of Directors will be presented with a summary of community input in late summer/early fall, which will aid the Board in deciding how the draft Next Network will allocate resources between coverage and ridership. ADVISORY COMMITTEE DISCUSSION/RECOMMENDATION: The Citizens Advisory Committee (CAC) had the following comments and questions: 1. Will the Network 90 affect transit dependents? 2. Asked about ridership projections; 3. What will the subsidy look like and how will that compare to other agencies? Some members also expressed interest in other agencies subsidy levels broken down by different ridership-coverage balance levels; 4. Asked for clarification on whether the calculations on residents access to transit is based on today s land use. Staff responses were: 1. We will need to do the Title VI and Equity Analysis to find out the percentage of transit dependents being affected vs. the total population; 2. Ridership projections will be done soon and it is taking longer than the analyses presented; 3. Staff will follow up on providing the information. However, not too many agencies have done the ridership-coverage balance. This is the first time VTA has done this one. 4. Clarified that the calculations were done based on the 2017 projected land use, taken into account developments under construction and the ones likely to be completed by the end of Page 3 of 4

78 14 The Technical Advisory Committee (TAC) expressed excitement about the upcoming Leader Workshops and expressed hope that the County s land uses will become more transit-supportive over the long term, which would lead to improved transit performance. The Policy Advisory Committee (PAC) had the following comments and questions: 1. Will staff hold any Leader Workshops in North County and Milpitas? 2. Does staff have data on the cost per passenger for each route, because it may be less costly to simply give an Uber subsidy instead? 3. Does VTA still encourage EcoPass? 4. Staff should advertise the project website in bus shelters; 5. Would like to see more analysis of characteristics of trips lost and gained (such as trip length); 6. Expressed concern about the impact of a ridership-focused network on areas that would have no service; and 7. Expressed confidence that moving towards ridership and productivity are the right strategy. Staff responses were: 1. Yes, additional workshops will be held throughout the County; 2. Some data on cost per passenger is reported in the monthly Transit Operations Performance Report, but staff will provide more detail by route; 3. Yes, VTA still offers EcoPass; 4. (no response required); 5. Staff will conduct further analysis to provide this information; 6. We are looking at a number of alternative mobility strategies that may help mitigate the impact of lost service; 7. (no response required). Prepared By: Jay Tyree Memo No Page 4 of 4

79 TA PI IL I-8 M B A ILP RT ITAS EY PL RO C R TE bascom n fe 39 lip e 42 ye TC d elt a EVERGREEN COLLEGE a bue n a rb ST ET ho O H s 68 t he villages 39 VTA Transit Center Other Transit Services s en t e r c a pi t ol ba Future BART Caltrain / ACE commuter rail 42 s ye ro ede r OHLONE/CHYNOWETH 68 OAKRIDGE fiel d 42 s 27 SNELL ALMADEN sant at blossom hill il v er le natural area af COTTLE er e sa s ne ll l e ig h sa win u nio n om os gat los VTA light rail lo viasanta de lo ro 69 TERESA 42 mo nt er outside Santa Clara County ey camde n w n sa 13 nt at er es a ry har meridian winchester sc ba er st he nc wi z cru nta sa r il 72 cottle ga to ra sa k iely ga quito abor n 31 c ro mas san to t a nt au to 80 /M s c ot t b o we r s law rence wolfe abel mccar t N O PI M A H SI N O W M A RE D D O O KS A C M SS IR FA aks f air o ES N A RR ild a mat h s unny v ale - sar atoga hollenbe ck O g reat american LD IR S rd o b er na grant mi ram onte EG A m el springer RO O LE D M on te BO C FI m san antonio ID ra q ui m b y mu sa ol d e a nz a pi t saratog a-sunnyvale ca g s telling i te mary wh k in 39 n T HO MA S ki on hli N on ks ug W RE toy jac c la K ERN t 4 mi 64a 65 mai n Every 60 minutes EASTRIDGE 22 pe 3 Los Gatos ly ul br anham den 2 48 los alm a d e n ga to s a 64b alma 1 T 65 Every 60 minutes plus 30 minute peak 71 alu 0 g ua d Gilroy Service 61 s a ma r i t a n ale illsd id i a n ES CAPITOL mer ER A c ur T Rapid: every 15 minutes or better and limited stops Every 30 minutes r tne Extra Frequent Rapid: Rapid plus every 7.5 minutes at peak (BART - Diridon) 70 t CURTNER h h ill s d a l e 49 rd polla 51 l ca hac iend a al l endale o s b n WINCHESTER de AF Saratoga 48 ye TAMIEN ow 522 ry 64a c am E H YO RO RE Y T TA 10 T AR NTE AL L CE V SAN 8T H Campbell mo n Y MO PR I N 6T H 96 WEST VALLEY c am p bell 28 pi ed ER E O N 1S T 3 RD DR W E LBU R YS I Y RR A ELLI h a mil to n 82 will RACE ST 64b FRUITDALE o st er NT SA N MIU N NT MA p ros pe c t 51 Morgan Hill Service DE SAN ANTONIO CONVENTION CENTER ke 61 ra 23 nt MO c la 64 se N SCV MEDICAL CENTER ta 22 PASEO f r u it d a l e n san ALUM ROCK 23 k ro c y DU NE 64a p a r k m o or 25 w i l l ia ms DIRIDON ee re N SUPERIOR COURT SANTA CLARA ck te LE AI julia San Jose 61 m m alu ee 72 VTA Route Midday Frequencies Every 30 minutes plus 15 minute peak 64 ba lor 70 on HA M MAIN & HALE er gl dd t ay 62 na 62 r er ing ab rk y ur BERRYESSA (70% ridership goal, 30% coverage goal) Every 15 minutes or better m 16 li n g he bol b n m DE ANZA COLLEGE AF r A r ge H 71 m sa VALLEY FAIR t te 43 SANTA CLARA 60 stevens creek y in 101 M NE EL EW RA on p le ss Network 70 This map shows only light rail and VTA local and Rapid bus service. During rush hour, VTA Express, Limited, and ACE/Caltrain shuttle services are retained, except where duplicated by other services shown. All Express lines to Fremont are deleted, replaced by BART connections to light rail and local bus at Milpitas and Berryessa Stations. ck VI CH LF b en t te 60 w 60 yet t e N 16 CO 51 ma a ok METRO/AIRPORT 66 SAN JOSE AIRPORT homestead 55 le la fe IO S el c amino real Cupertino IS S LE 523 br 101 Santa Clara co M 69 T B EE monroe DR ET DR f li fremont 54 reed 880 dy remington lu n Sunnyvale o 1s t ald d a rq u e s 53 c ro de 43 lan 522 FOOTHILL COLLEGE P lyn SUNNYVALE ntague c r uz 52 RN 55 mo 56 new ag mis sio d ua n e ba oa k eve MISSION COLLEGE la n GREAT MALL / MAIN de l a l n 280 BU de au m il 46 l ll 52 m al r r il t hi 40 ntr 47 era s mo ce a ma n ta s k fo o r ni te i fo Mountain View 56 Milpitas l ic MOUNTAIN VIEW 44 TASMAN ye t 35 c al laf a java D SAN ANTONIO LOCKHEED MARTIN 52 EL tt hilvie w 51 fe of ar as s t 57 S f a bia n d o er s h o re li n e r al tra nia or lif re 88 r e ng stor f f ho ca no a c alav 47 e mi ld ia ve ie or no ef te m p l ha ca m il v ic t el al dl m par k pi t a s id hy it y rs i ve un m er m la Palo Alto 66 cue 35 ConCeptual alternative This is not a proposal; it is one of three alternative concepts es BART-shadowing overnight service includes: San Jose - Milpitas Fremont, every 60 minutes overnight only, connecting with AC northwards. PALO ALTO 14.a 04/04/2016

80 abel S TA PI IL /M M B A ILP RT ITAS bascom Every 60 minutes lo n fe 39 lip e ye Every 60 minutes peak only d elt a EVERGREEN COLLEGE a bue n a rb VTA light rail t he villages EY R TE ST ET ho O H s 39 TC s en t e r VTA Transit Center s Other Transit Services ro ede r br anham OHLONE/CHYNOWETH 68 ba OAKRIDGE SNELL ALMADEN san z t a te 13 s il ve rl ea r e sa viasanta de lo ro 69 TERESA mo nt er ey camde n w n sa 13 ry Future BART Caltrain / ACE commuter rail f COTTLE s ne ll 64a c a pi t ol 64b fiel d l e ig h sa 68 c ro os gat los r il win u nio n om sc ba er st he nc wi CAPITOL d ale cru nta sa q ui m b y 72 cottle winchester meridian quito PL RO C ga to ra sa k iely ga to abor n 31 har mas san to t a nt au ye b o we r s law rence 80 I-8 SI N O W M A RE IR aks f air o wolfe s c ot t ild a mat h s unny v ale - sar atoga hollenbe ck D D O O KS A O rd o b er na grant mi ram onte springer ES N A M SS RO FA D EL FI LE D ID el O g reat american LD IR S A EG RR BO C tt on te M san antonio m ra 39 mu sa ol d e a nz a pi t saratog a-sunnyvale ca g s telling i te mary wh k in 22 n T HO MA S ki on hli N on ks ug W RE toy jac c la K ERN t mai n mo n Los Gatos EASTRIDGE 28 ll y h ill s d a l e Every 60 minutes plus 30 minute peak a er 61 s a ma r i t a n blossom hill m r Every 30 minutes peak only 71 nt tne Every 30 minutes se c ur hills los al T Rapid: every 12 minutes or better and limited stops pe T 48 tu CURTNER Extra Frequent Rapid: Rapid plus every 6 minutes at peak (BART - Diridon) 70 64b 28 hac iend a alm a d e n ga to s oc 64a WINCHESTER rd polla ry al l endale pi ed 72 s 25 w o st y 4 mi o will ye TAMIEN FRUITDALE ra 23 PASEO DE SAN ANTONIO CONVENTION CENTER ke 61 c la ALUM ROCK 23 k ro c m alu 522 re 3 ta 22 den 2 Campbell n san RACE ST 64b f r u it d a l e ee 64 alma 1 64a ck alu 0 DIRIDON p a r k m o or m g ua d Gilroy Service 51 Saratoga 61 id i a n ES 69 WEST VALLEY 523 julia mer AF c am p bell ee n ER A 57 h a mil to n 66 SUPERIOR COURT SANTA CLARA de lor San Jose c am YO RO H AR E T TA 10 T 101 SCV MEDICAL CENTER 62 gl 72 VTA Route Midday Frequencies Every 30 minutes plus 15 minute peak 64 ba t ay na dd ing 70 te Y RE Y AL L CE V SAN 8T H w i l l ia ms p ros pe c t he r ER E O NTE PR I N 6T H n 880 r er on NT DR MO 1S T 3 RD YS I Y RR A N er b ab (80% ridership goal, 20% coverage goal) Every 15 minutes or better rk y ur BERRYESSA m MO SA N MIU W E LBU R li n g 51 Morgan Hill Service ELLI bol AF 71 m sa r ge N stevens creek t te 43 SANTA CLARA 60 VALLEY FAIR 71 in DU NE N DE ANZA COLLEGE on y ck LE MAIN & HALE AI F M HA M AL EL EW 101 H b en t te 60 w 60 yet t e VI E ma a ok METRO/AIRPORT 66 SAN JOSE AIRPORT homestead N AN 28 le 59 el c amino real br 101 la fe IO CO R CH 523 Cupertino IS S EB M PE S LE 54 p le Network 80 This map shows only light rail and VTA local and Rapid bus service. During rush hour, VTA Express, Limited, and ACE/Caltrain shuttle services are retained, except where duplicated by other services shown. All Express lines to Fremont are deleted, replaced by BART connections to light rail and local bus at Milpitas and Berryessa Stations. 62 Santa Clara co 28 DR f li monroe 53 DR T ET remington 59 reed 880 dy Sunnyvale fremont o 1s t ald lu n a rq u e s d 522 FOOTHILL COLLEGE N NT MA lyn SUNNYVALE ntague c r uz c ro ss 43 lan eve new ag mis sio d ua n e mo 56 oa k MISSION COLLEGE BU l de l a 280 RN de m il n 22 au m al GREAT MALL / MAIN de l ll 52 ntr la n r r il t hi 40 ce a ma n ta s 680 mo fo o r ni te i fo Mountain View 56 era s ba k MOUNTAIN VIEW Milpitas l ic 35 c al 47 ye t 88 java laf a m SAN ANTONIO LOCKHEED MARTIN 52 fe hilvie w 40 of as 35 ar 1s t hy f a bia n d 88 o er s h o re li n e r al tra nia or lif re r e ng stor f f ho ca no a c alav 47 e mi ld ia ve ie or no ef te m p l ha ca m il v ic t el al dl m par k pi t a s id mccar t it y rs i ve un m er m la Palo Alto 66 cue 35 ConCeptual alternative This is not a proposal; it is one of three alternative concepts. es BART-shadowing overnight service includes: San Jose - Milpitas Fremont, every 60 minutes overnight only, connecting with AC northwards. PALO ALTO 14.b nt natural area at er es a outside Santa Clara County 04/04/2016

81 1s t abel M B A ILP RT ITAS ES SI N O R TE bascom winchester u nio n YE SS A O H RR s ho 28 r BE CAPITOL d ale c a pi t ol l e ig h VTA Transit Center lip Other Transit Services d elt a EVERGREEN COLLEGE ye 66 a bue n a rb t he villages s en t e r ba Future BART Caltrain / ACE commuter rail br anham natural area s il SNELL win san t a te z ve rl ea outside Santa Clara County f COTTLE r e sa s ne ll os gat los fe 72 fiel d om sc ba er st n 31 e cottle ga to ra ST ET tne he nc wi sa ro ede r c ur cru viasanta de lo ro 68 TERESA mo nt er ey camde n w n sa c ro nta sa abor n ll y TC lo nt at er es a ry har mas san to sa k iely quito s b o we r s t a nt au ga to ra ye s c ot t aks f air o s unny v ale - sar atoga hollenbe ck law rence rd o grant mi ram onte springer b er na wolfe sa r il 31 tu CURTNER mu d e a nz a ol saratog a-sunnyvale pi t s telling ca meridian ild a mat h m el D D O W M A RE IR FA D EL FI LE D ID M on te O KS A O tt fe m san antonio mary i te T HO MA S wh g N ki k in W RE on on n K ERN toy hli mai n ks blossom hill ug Los Gatos a to s alm a d e n jac los g c la s a ma r i t a n q ui m b y er T 61 EASTRIDGE hills rd m p olla VTA light rail a pe al l endale al 77 h ill s d a l e hac iend a 70 nt w Every 60 minutes 522 se TAMIEN WINCHESTER t l o will 25 y oc y 4 mi ye den 3 Campbell 61 or 72 PASEO DE SAN ANTONIO CONVENTION CENTER s ke FRUITDALE st 522 alma 2 c am p bell 77 alu 1 28 ra 23 g ua d 0 h a mil to n c la id i a n ES Gilroy Service p ros pe c t ta 22 mer ER A 60 n san T Rapid: every 10 minutes and limited stops Every 30 minutes ALUM ROCK 23 k ro c m alu RACE ST f r u it d a l e m Extra Frequent Rapid: every 5 minutes (BART - Diridon) n E H p a r k m o or de YO RO RE Y T TA 10 T AR NTE AL L CE V SAN 8T H Saratoga 64 c am MO PR I N 6T H 101 SCV MEDICAL CENTER julia DIRIDON 72 e re Y O N 1S T 3 RD DR ELLI W E LBU R YS I Y RR A N NT MA WEST VALLEY gl lor SUPERIOR COURT SANTA CLARA e ck te ER E SA N MIU 68 w i l l ia ms t ay 77 VTA Route Midday Frequencies Every 30 minutes plus 15 minute peak 64 ba on NT AF Morgan Hill Service 85 r MO na ing San Jose dd he ee rr (90% ridership goal, 10% coverage goal) Every 15 minutes or better rk ry BERRYESSA 70 m N er AF 77 u ab Network 90 This map shows only light rail and VTA local and Rapid bus service. During rush hour, VTA Express, Limited, and ACE/Caltrain shuttle services are retained, except where duplicated by other services shown. All Express lines to Fremont are deleted, replaced by BART connections to light rail and local bus at Milpitas and Berryessa Stations. ge DU NE li n g y m sa 62 n in N bol stevens creek ck be SANTA CLARA 60 VALLEY FAIR f li LE MAIN & HALE 62 DE ANZA COLLEGE on dy HA M AI H homestead M 101 F EL R EW CH AL b en t lu n VI CO E AN d S N LE IO EB ma ok 60 yet t e Cupertino IS S PE 68 T le M ET 51 SAN JOSE 59 el c amino real r 62 METRO/AIRPORT 66 AIRPORT Santa Clara co br 101 la fe DR BU RN monroe 51 lan 28 fremont 59 t te et 60 aw 1s t FOOTHILL COLLEGE o reed remington ald oa k 85 Sunnyvale a rq u e s 56 c r uz lyn ntague de l a 40 mo 56 new ag mis sio d ua n e l n 280 MISSION COLLEGE 33 SUNNYVALE 522 m il DR mo n de 56 eve p le ss pi ed 51 c ro de r r il ll 22 au la n mo al m k ba te ntr Milpitas l ic t hi Mountain View ce a ma n ta s era s GREAT MALL / MAIN ye t fo o r ni laf a MOUNTAIN VIEW 35 c alifo java O g reat american LD IR LOCKHEED MARTIN of as ar 40 SAN ANTONIO s h o re li n e ro tra de r e ng stor f f al hy f a bia n re r mccar t it y rs i ve un no a c alav e mi ld ia ve ie or no ef te m p l ha ca m il v ic t el al dl m par k pi t a s 22 id 66 la m cue Palo Alto ConCeptual alternative This is not a proposal; it is one of three alternative concepts. es BART-shadowing overnight service includes: San Jose - Milpitas Fremont, every 60 minutes overnight only, connecting with AC northwards. PALO ALTO 14.c 04/04/2016

82 15 Date: May 27, 2016 Current Meeting: June 8, 2016 Board Meeting: May 5, 2016 BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow Next Network: Light Rail Service Plan FOR INFORMATION ONLY BACKGROUND: In 2017, the BART to Silicon Valley Phase I extension will be complete and VTA will adjust both Light Rail and Bus services to better serve the VTA-BART connections at the Milpitas and Berryessa BART stations. The VTA Light Rail to BART connection will be at the Montague Light Rail station, and VTA will modify the light rail service plan to better serve this connection as well as the ongoing needs of Santa Clara Valley residents and workers. As part of the 2010 Light Rail Systems Analysis, a new service plan was recommended that had a number of changes including a new line of service from Mountain View to Alum Rock Light Rail Stations, turning a portion of trains around in downtown San Jose, and an expansion of the Commuter Express service on Highway 87. VTA had received a lot of feedback concerning the original 2010 recommendation, and in early 2015 staff re-examined the service plan. The new analysis focused on serving expected future travel patterns and improving service for existing riders. Considering both the updated knowledge on the near term 2017 land use projections and community feedback, staff began to develop a new service plan. DISCUSSION: The Next Network: Light Rail Service Plan is being developed to best serve new light rail trips to and from the BART connection at the Montague Light Rail Station and improve existing light rail trips within Santa Clara County. Staff analyzed existing ridership patterns and utilized VTA s travel demand model to estimate the strongest potential travel patterns using the light rail system. This data was used to develop a number of potential operating plans for the Next Network. These operating plans considered many different service changes including but not limited to: 3331 North First Street San Jose, CA Administration Customer Service

83 15 New Tasman Line from Mountain View to Alum Rock A Tasman Express service between Mountain View and Santa Clara, different combinations of stops (Middlefield, Lockheed Martin, and Fair Oaks) have been examined Expanding the existing Commuter Express service on Highway 87 An all-day Commuter Express service on Highway 87 Routing trains from Almaden up through Downtown San Jose Turning back Winchester trains in Downtown San Jose Turning back Winchester trains at Civic Center Turning back Winchester trains at Baypointe Scenario Descriptions Each service change was then assessed based on ridership, operating cost, and operating feasibility. The highest performing service changes were then packaged into a final set of three Scenarios (Attachment A) which are being carried forward into a final analysis. Various express services and frequency increases were evaluated as part of this process and three enhancements were considered to be both operationally feasible and improve ridership. Depending on available budget and service needs, each Scenario below can also include up to three of these service enhancements: Expansion of the Commuter Express on Highway 87 - This would change the existing service, which is currently three trips each peak period between Santa Teresa and Baypointe, to a shorter service which only travels between Santa Teresa and Downtown San Jose. Shortening this service would allow the frequency to be increased to six trips per peak period, for an operating cost similar to the existing express service. Analysis of the existing express service has found that approximately 75% ons and offs on the express service occur between the Santa Teresa and St. James stations. Tasman Express service - This would operate an express service from the Mountain View Light Rail Station to the Old Ironsides Light Rail Station, with three stops in between, Middlefield, Lockheed Martin, and Fair Oaks. These stations were chosen because they offered a high ridership potential with only a small impact to running times. This express service would only be operated during peak periods. 15 minute midday frequency on the Winchester Line - This would take the service originating from the Winchester Station, which is currently running at 30-minute frequency during midday, to 15-minute all day frequency. The Winchester line has shown strong midday ridership potential, and this increase in service could be implemented with a relatively low operating cost increase. The three scenarios are described below in their base form, without any of the enhancements above. Which enhancements can be added to each scenario will also be noted. Scenario 1 would maintain our existing service but would add a new line from Alum Rock to Old Ironsides. This would increase the service to the BART connection at the Montague light rail Page 2 of 5

84 15 and would allow for a direct trip between BART and Levis Stadium. Scenario 1 could include the expansion of the Commuter Express, Tasman Express, and 15 minute off peak frequencies on the Winchester line. The Tasman Express would be added to the end of the new Alum Rock to Old Ironsides line. Scenario 1 is estimated to have a medium ridership increase and a medium estimated operating cost increase. Scenario 2 is similar to Scenario 1 but with one major difference. Scenario 2 would feature a new line from Alum Rock to Mountain View, operating all day and making every stop. The existing Winchester to Mountain View line would then be changed to a Winchester to Old Ironsides Line. There would be no changes to the existing Santa Teresa to Alum Rock service and the existing Almaden Service. Scenario 2 could include the expansion of the Commuter Express, Tasman Express, and 15 minute off peak frequencies on the Winchester line. The Tasman Express service could be added to the Winchester to Old Ironsides line. Scenario 2 would have a higher estimated ridership increase than Scenario 1, but would have approximately the same operating cost. Scenario 3 is similar to scenario 2. It includes a new line of service from Alum Rock to Mountain View, and it changes the existing Winchester to Mountain View line, but unlike scenario 2 which changes the terminus to Old Ironsides, the northern terminus of the Winchester line would now be Baypointe. There would be no changes to the existing Santa Teresa to Alum Rock service and the existing Almaden Service. Scenario 2 could include both the expansion of the Commuter Express and 15 minute off peak frequencies on the Winchester line, but could not include the Tasman Express because there is only one Line of service serving the light rail System between Mountain View and Old Ironsides. This scenario would also not have a direct connection between Downtown San Jose and Levi s Stadium and would require passengers to transfer at Baypointe to make that trip. This service would have a lower estimated ridership than Scenario 2, but higher than Scenario 1, but would also have a low estimated operating cost. Next Steps Staff will carry all or some of the above three scenarios forward and in the spring and begin an extensive community outreach program as part of the Transit Ridership Improvement Program (TRIP). Community input will be used to assess each scenario as well as determine which express and frequency options each should include. Staff will return to the Board and Committee later this year to report on this outreach effort and to decide on how to proceed. The goal is to have the Board adopt the Next Network in early 2017, with revenue service beginning with the opening of the BART to Silicon Valley Phase I extension. ADVISORY COMMITTEE DISCUSSION/RECOMMENDATION The Citizens Advisory Committee received this information item at the February 10, 2016 meeting. Members of the Committee had the following questions and comments: 1) The original Plan showed one stop on the express service between Mountain View and Old Ironsides, the current Plan shows three stops 2) Some of the land uses near some of the stations on the Tasman West line are not really conducive to transit, has VTA considered Station closures? 3) The Stations along the Vasona line have healthier ridership than they realized, it may be beneficial to consider the light rail extension to Vasona 4) There are three extension items on Measure A (Vasona Extension, Eastridge Extension, and Airport Connector) and we have not started construction on any of them. Page 3 of 5

85 15 Staff responded with the following: 1) Staff had looked at the express service on Tasman and found that adding Fair Oaks and Middlefield would improve ridership without significantly adding additional running time to the service; 2) This specific effort focused on the near term service plan and Station Closures were not considered as part of this plan; and 3) This specific effort focused on the near term service plan and long term extensions were not considered as part of this plan. The Technical Advisory Committee received this information item at the February 11, 2016 meeting. Members of the Committee had the following questions and comments: 1) The original Plan showed one stop on the express service between Mountain View and Old Ironsides, the current Plan shows three stops 2) When the Mountain View Double Track was constructed, VTA promised to do a traffic analysis if the number of trains crossing Central Expressway increases, will VTA conduct a traffic analysis? Staff responded with the following: 1) Staff had looked at the express service on Tasman and found that adding Fair Oaks and Middlefield would improve ridership without significantly adding additional running time to the service 2) some scenarios do not include a second line along Tasman West, and if there is not a second line it would not increase the number of trains crossing Central Expressway. The Policy Advisory Committee received this information item at the February 11, 2016 meeting. Members of the Committee had the following questions and comments: 1) how many of the new jobs in Sunnyvale do we expect to take Light Rail? 2) What is the high ridership occupancy of our system and what are our ridership goals? 3) What is the timeframe for these improvements? 4) PAC would like to have input on what the goals are for our system? 5) How is this service getting people from BART over to jobs more quickly, are there bus routes on Highway 237 and would it be faster to take a bus from BART rather than light rail? 6) How close are the Vasona line estimates to existing ridership, and what is the purpose of increasing the frequency and purpose of turning back trains around before Tasman? 7) How do people currently get to Light Rail 8) have we done any analysis on farebox recovery? 9) The no project number shows a lot of growth by doing nothing. Staff responded with the following: 1) Staff does not have an estimate at this time, but the Lockheed Martin Light Rail Station is the closest station to the Moffett Park Area, and the Lockheed Martin station is estimated to have a large ridership increase. Staff confirmed that near-term developments were accounted for in the modeling analysis; 2) Our express trains are some of the fullest trains on our system but we do not have any set goals for the ridership; 3) The new service plan will be implemented when the BART to Berryessa extension opens; 4) comment was noted; 5) The new line of service would be a direct connection from BART over to western job centers and staff believes taking Light Rail would still be faster; 6) Staff believes the future estimates are pretty close to existing ridership, the increase in frequency is to promote ridership on that line, and turning back trains in the Tasman vicinity would save on operating costs; and 7) People currently take all modes to get to light rail stations and all of our end of line stations have park and ride lots 8) Staff have not done any analysis on farebox recovery for these operating plans. Page 4 of 5

86 15 STANDING COMMITTEE DISCUSSION/RECOMMENDATION The Transit Planning and Operations Committee received this information item at the March 17, 2016 meeting. Members of the Committee had the following questions and comments: 1) What is the current time savings of the express service? 2) Which alternative is staff recommending? 3) Will there be any changes to service with the opening of the Warm Springs BART station? Staff responded with the following: 1) On the Express it takes about 15 minutes to go from Ohlone/Chynoweth to Downtown San Jose, a savings of about 4 minutes; 2) Staff is recommending Scenario 2, and enhancements will be recommended pending operating cost considerations; and 3)There will be no changes to Light Rail service with the opening of the Warm Springs BART Station. Prepared By: Jason Kim Memo No Page 5 of 5

87 Scenario 1 Tasman Express Option (Peak Period Only) New Tasman Line connecting Mountain View to Alum Rock 15 minute frequencies all day Express Service between Mountain View and Old Ironsides in peak periods Turns back at Old Ironsides during off peak periods Commuter Express service change Loops around Downtown San Jose and returns to Santa Teresa, Peak Period only, 30 minute frequencies No additional changes to Santa Teresa Alum Rock, or Alamaden lines Commuter Express Option Peak Period Only 1 15.a

88 Scenario 2 Tasman Express Option New Tasman Line connecting (Peak Period Only) Mountain View to Alum Rock 15 minute frequencies all day No Express service Winchester Mountain View line changes.. Express route in peak periods between Mountain View and Old Ironsides Turns back at Old Ironsides in the off peak Commuter Express service change Loops around Downtown San Jose and returns to Santa Teresa, Peak Period only, 30 minute frequencies Commuter Express Option (Peak Period Only) 15.a

89 Scenario 3 New Tasman Line connecting Mountain View to Alum Rock 15 minute frequencies all day No Express service Winchester Mountain View line changes.. Reroute Winchester trains to Baypointe all day Commuter Express service change Loops around Downtown San Jose and returns to Santa Teresa, Peak Period only, 30 minute frequencies 15.a

90 16 Date: June 1, 2016 Current Meeting: June 8, 2016 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Nuria I. Fernandez Director of Planning and Program Development, John Ristow Potential Impact of Next Network Concepts on Paratransit Service Area FOR INFORMATION ONLY BACKGROUND: The Americans with Disabilities Act requires that public transit operators provide paratransit service to individuals who are unable to use fixed route transit with trip origins located within ¾ mile of an existing fixed route service. VTA abides by the ADA requirement as well as offers paratransit service for trips with origins of up to 1 3/4 of a mile of a fixed route transit service, though at a higher charge. The redesign of the transit network through VTA's Next Network Plan could potentially change the 3/4 mile boundary that VTA is required to serve. The specific changes that could be made to the transit network are not yet known and will not be known until a two-year operating plan is adopted in the spring of Changing the paratransit service area is not enacted automatically by a change in the design of the network, but rather by a policy decision made by VTA's Board of Directors coinciding with the adoption of the two-year operating plan. VTA's advisory and standing committees will advise the Board on such a policy decision. DISCUSSION: As part of VTA s Next Network Plan public engagement strategy, VTA has developed three network concepts that explore how changing the balance of ridership and coverage goals would likely affect the design of the transit network. These are known as Concept 70, Concept 80 and Concept 90 and they are meant to illustrate a range of potential redesign outcomes. Concept 70 preserves the balance of ridership and coverage goals, respectively, of VTA s current network. Concept 80 and Concept 90 increase the proportion of VTA s resources allocated to the ridership goal while decreasing the proportion of goals allocated to the coverage goal. Comparatively, Concept 90 features the greatest reduction in the transit network and therefore 3331 North First Street San Jose, CA Administration Customer Service

91 16 would have the greatest impact to the ADA-minimum paratransit coverage area. Maps showing the impact to the coverage area are included as Attachments A, B and C. This memo analyzes the impact to the paratransit coverage area should VTA follow the minimum ADA requirement of a ¾ mile boundary. It should be noted that the network concepts have not been designed to an operable level nor are any of the routes shown on the map proposed or final. As such, the specificity implied by the following figures is based upon a very conceptual foundation that assumes VTA only meets the ADA minimum requirement. As such they should be interpreted cautiously. Additionally, the paratransit coverage area changes based on the time of day and the day of the week. Presently, VTA operates lower levels of transit service on weekends than weekdays and the paratransit service area decreases on weekends accordingly. The same expansion and contraction of the service area occurs throughout the day as transit service increases during the peak periods and wanes during early morning, midday and evening. The attached maps do not capture that dynamic. Impact to paratransit trips and clients Presently, 0.3 percent of paratransit trips originate outside of the ¾ mile boundary, representing 0.9 percent of all paratransit clients. VTA does not serve any paratransit trips beyond 1 ¾ miles of a fixed transit route. The tables below shows how existing paratransit users would be affected if the three network concepts are implemented. Existing Paratransit trips beyond the ¾ mile boundary % paratransit trips outside ¾ of a mile Percent of paratransit clients Current 0.3% 0.9% Concept % 3.1% Concept % 4.6% Concept % 12.5% Existing Paratransit trips beyond the 1 ¾ mile boundary % paratransit trips outside 1 and ¾ of a mile Percent of paratransit client Current 0.0% 0.0% Concept % 1.1% Concept % 1.1% Concept % 3.1% Prepared By: Adam Burger Memo No Page 2 of 2

92 16.a

93 16.b

94 16.c