Tickets: bassprolegends.com 2019 VOLUNTEER HANDBOOK

Transcription

1 Tickets: bassprolegends.com 2019 VOLUNTEER HANDBOOK

2 Dear Volunteer Team Member: Thank you for giving of your time, talent, and enthusiasm. Please help us show the world a genuine dose of Ozarks Hospitality! Have a great week, serve others, and enjoy the Legends. Kirk Tournament Director Bass Pro Shops Legends of Golf Big Cedar Lodge Dear Volunteer Thank you so much for volunteering for the 6th annual Bass Pro Legends at Big Cedar. We are thrilled you have joined us for what will be a great event, blending the friendliest volunteers in the country with beautiful golf courses and a unique format. This year we are striving to continue to make improvements while maintaining what we do best: providing great service and genuine Ozarks hospitality. This Volunteer Handbook includes the information you will need to assist our guests and players during the tournament. Please read it carefully before you begin your assignment and use it as a reference during tournament week. It is important for each of us to be prepared to answer any questions and to deal with any issues. Volunteers are the face of the tournament and your efforts and willingness to serve, putting the guests needs first, makes this tournament the success it is. I am proud to serve alongside each of you and look forward to another great tournament! Chris Larsen Volunteer General Chairman

3 Volunteer Leadership Chris Larsen...Volunteer General Chairman Becky Brown...Volunteer Coordinator Becky Brown...Volunteer Services Vice Chair Sara Franks...VIP Services Vice Chair Debbie Meyer...Scoring Services Vice Chair Lori Miller...Spectator Services Vice Chair Dick Thomas...Marshals Vice Chair Michael Lewis...Facilities Vice Chair Volunteer Headquarters Ozarks National Lower Level Clubhouse (417) Ozarks National: Parking will be located at Branson Airport Top of the Rock: Volunteer Headquarters (HQ) Located in a tent in the parking lot near the cart barn/ Welcome Center. (417) Volunteers will need to confirm with their respective committee chairman where to report once they have checked-in with Volunteer HQ. Breakfast and lunch will be provided to volunteers during the shifts they are working. Lunch vouchers will be distributed during check-in for your volunteer shift. If you are not volunteering, but spectating, we ask that you do not visit the

4 Our mission is to inspire everyone to enjoy, love, and conserve the great outdoors. Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in our communities and the future of conservation. 5 Core Values CUSTOMER EXPERIENCE We deliver genuine hospitality through legendary customer service and extraordinary experiences. QUALITY AND VALUE We offer quality outdoor products and experiences at an exceptional value. TEAMWORK We achieve our best when we work together as a team. RESPECT We care for and appreciate our associates and customers. INGENUITY Our entrepreneurial and creative spirit drives us to better serve our customers and teammates.

5 CONSERVATION WILDLIFE AND HABITAT Species Health North American Model Habitat Improvement & Restoration Water Quality Collaborative Sustainable Partnerships KIDS AND FAMILIES Youth & Family Outdoor Adventures Outdoor Skills Multicultural Outreach SPORTSMEN S RIGHTS 2nd Amendment Rights Outdoor Recreational Access Issues Conservation Leadership/Advocacy Connect Audiences in Action

6 COMMUNITY LOCAL CONSERVATION Outdoor Education Protecting the White River Basin Dogwood Canyon HEALTHY, ACTIVE COMMUNITY Outdoor Fitness Series Access to Quality Outdoor Recreation Space CAUSES WE CARE ABOUT Military & Veterans Disaster Response

7 PEOPLE CARE Bass Pro Cares Fund Volunteerism WELL-BEING Nutrition Physical Activity Tobacco Cessation CULTURE Values & Mission Engagement Opportunities

8 Volunteer Uniforms While on duty, volunteers will wear their uniform shirt and ball cap, bucket hat, or visor. Volunteers will provide their own black pants or knee-length shorts. Women have the option of wearing black pants, shorts, skirts, skorts, or capris. Volunteers are encouraged to bring a change of clothes (at least a different shirt) and attend the tournament during their off hours. Volunteer Parking Parking for all volunteers, if working at Ozarks National, you will always park in the spectator lot at Branson Airport and be shuttled to Volunteer HQ. If working at Top of the Rock Tuesday and Thursday, park in the spectator lot. Friday Sunday, you will park at College of the Ozarks. The lot will be located off of Business 65 across from the Keeter Center. College of the Ozarks is located just to the west of Highway 65 in Hollister. You will park, and then take a shuttle to the Volunteer HQ of the course you are scheduled for that day. Please note there are two different shuttles, one for each course. Make sure you know which course you are working each day so you will know which shuttle to ride. The shuttle drops you off in front of the Volunteer HQ at both courses. Again, be prepared, and allow extra time for shuttling to the course.

9 Volunteer Shuttle Hours GOING TO OZARKS NATIONAL Tuesday Thursday Park at Branson Airport and ride shuttle to Ozarks National Friday Saturday Park at Branson Airport and take a shuttle to Ozarks National. Shuttle runs 5:00 am to 1 hour after play concludes for the day. Sunday No play at Ozarks National. GOING TO TOP OF THE ROCK Tuesday Thursday No shuttle to Top of the Rock. Proceed directly to the course and park in Spectator Parking. (Shuttle to Volunteer Tent) Friday Sunday Park in the lot at College of the Ozarks and take a shuttle to Top of the Rock. Shuttle runs 5:00 am to 1 hour after play concludes for the day. Be sure to post/tag tournament photos on Facebook and on Instagram.

10 Volunteer Rules and Responsibilities Failure to adhere to any of the following will disqualify you for current and future volunteer consideration. 1.) All volunteers are required to work a minimum of three (3) shifts. If you encounter a scheduling conflict or personal emergency, please notify your chairman as soon as possible. They will give you an opportunity to reschedule. 2.) Volunteer credentials are NOT transferable. Do not loan them to family or friends. 3.) Volunteers should not bring family members, children, spouses, or guests to their assigned areas while they are working. You are welcome to have a guest attend the tournament while you are working, but they must have a proper ticket and should observe the guidelines for all spectators. For example, guests with grounds tickets may not go into hospitality areas even if you are working in the restricted area. 4.) Access to restricted areas without the proper credentials is strictly prohibited. Examples: the clubhouse, hospitality venues on courses, the driving range, etc.

11 Volunteer Rules and Responsibilities (cont.) 5.) Consuming alcoholic beverages while on duty is strictly prohibited. 6.) Volunteers are not to request autographs of the golf professionals while on duty. Volunteers are not to ask for autographs while wearing their volunteer uniform. Should this policy be violated, the volunteer may be asked to leave. 7.) If you have completed your volunteer duties and are spectating, please change your shirt as this will allow tournament officials to know who is currently volunteering. Questions and Comments All volunteer questions and comments can be sent to

12 Gate Hours* for 2019 Bass Pro Shops Legends at Big Cedar Tuesday...Closed to Public Wednesday... 7:00am Both Courses Thursday... 7:00am Both Courses Friday... 10:00am Both Courses Saturday... 8:00am Both Courses Sunday... 6:00am Top of the Rock only *Times subject to change. Gates close 1 hour after play concludes. Saturday Family Fun Day! FREE tickets for kids 17 and under with paid adult. At 5pm Top of the Rock Driving range with special guests.

13 Elevator Speech Welcome to Bass Pro Shops Legends of Golf at Big Cedar Lodge. We are grateful that you are here! May I be of assistance to you? May I help you with directions? Have fun and post pictures on Facebook, Twitter, and Instagram. Tag The Sinkhole- "Cathedral of Nature" Right after the 2015 event, a huge sinkhole opened up at Top of the Rock. The collapse occurred after heavy rainfall, creating a large sinkhole 70 feet across and 40 feet deep. Fortunately, the sinkhole didn t open up beneath one of the structures or golf holes. But you can t miss it it s on the left side of the practice range. Since May of 2015, excavation crews have removed 1,140,000 cubic yards from the sinkhole, in the hopes of discovering a passageway that would reveal a new wonder below. The "Cathedral of Nature" is now 14 times larger than its original volume. Crews have removed over 80,000 truckloads of dirt and rock, expanding the hole to its current size of 250'L x 400'W x 250'D.

14 General Information In case of an Emergency: 1. Do not move the person. Make sure they are comfortable without being moved. 2. Contact the nearest security officer, medical staff member, or volunteer with a tournament radio. There is a Marshal Hole Captain with a radio at each hole, Give the exact location of the emergency (i.e. golfer is right of number 14 green). Please stay at the scene until emergency personnel arrive. Cellular Phones Cellular phones/devices are permitted on premises during the tournament, but the sound must be on silent. Calls may be placed or received only in designated cell phone zones. No audio or video may be captured at any time. Violation of this policy will result in the volunteer or spectator being asked to leave. Inclement Weather Policy Volunteers will be notified of an inclement weather delay by the on-course air horns and the electronic scoreboard. Once play has been suspended, it is imperative that all spectators evacuate the public bleachers and the course and seek shelter immediately. Volunteers on duty are asked to please

15 Inclement Weather Policy (continued) assist the public in finding shelter. Volunteers are then asked to proceed to Volunteer HQ to await further instructions. During the delay, a decision will be made by Tour Rules Officials as to if and when play will resume. Please do not leave the course during the delay. Actual play begins when the Tour Rules Officials blow the on-course air horns. Prohibited Items The following items are prohibited at the tournament at all times: backpacks; chair bags; lawn or oversized chairs; seat cushions; pets (except for service animals); bicycles; video cameras; cameras; radios, televisions, or other noise-emitting products; signs or banners; alcoholic beverages; outside food or beverage (except for medical or infant needs); plastic, metal, or glass cups; cans, containers, or coolers of any kind; weapons of any kind; computers or laptops; fireworks; illegal substances; laser pointers; poles or rods; any carry items larger than 12ʺL x 6ʺW x 12ʺD; and any other items deemed unlawful or dangerous by the PGA TOUR or tournament security.

16 COURSE LAYOUT Top of the Rock The Par-3 Top of the Rock golf course offers a oneof-a-kind golf experience designed by golf legends Jack Nicklaus, Arnold Palmer, and Tom Watson. The natural Ozarks topography and breathtaking views of Table Rock Lake make the Jack Nicklaus Signature Course unlike any other. Top of the Rock also features the Arnold Palmer-designed Cascades practice facility with 16 target greens. HOLE INFORMATION HOLE BACK TEE TEE 2 TEE 3 TEE 4 TEE 5 TEE 6 TEE 7 FRONT TEE 1/ Yards 162 Yards 143 Yards 123 Yards 2/ Yards 103 Yards 108 Yards 98 Yards 88 Yards 75 Yards 81 Yards 3/ Yards 185 Yards 160 Yards 139 Yards 118 Yards 4/ Yards 178 Yards 163 Yards 134 Yards 118 Yards 106 Yards 94 Yards 83 Yards 5/ Yards 111 Yards 91 Yards 6/ Yards 101 Yards 103 Yards 94 Yards 84 Yards 7/ Yards 131 Yards 120 Yards 60 Yards 8/ Yards 166 Yards 145 Yards 9/ Yards 147 Yards 137 Yards 132 Yards 120 Yards 106 Yards LEGEND CLUBHOUSE RESTROOMS INFORMATION CENTER FIRST AID MERCHANDISE ATM HANDICAP ACCESS BLEACHERS SHUTTLES FOOD AND BEVERAGE PLATINUM VIP

17 SINK HOLE PRACTICE AREA

18 COURSE LAYOUT Buffalo Ridge The acclaimed Buffalo Ridge Springs Course is a more traditional test of golf that features 18 holes that play to a par of 71. Renowned as the region s top public golf course, Buffalo Ridge was transformed by the guiding hands of visionary conservationist Johnny Morris and renowned golf course architect Tom Fazio in Adding new approaches, water features, and bunkers, Morris and Fazio redesigned the course to bring players in close contact with nature, native grasses, and even free-ranging buffalo from nearby Dogwood Canyon Nature Park. Open for play this week. Not being used for 2019 Tournament.

19 HOLE INFORMATION HOLE BACK TEE TEE 2 TEE Yards 162 Yards 143 Yards TEE 4 TEE 5 TEE Yards 108 Yards 103 Yards 98 Yards 88 Yards 81 Yards Yards Yards 185 Yards 160 Yards 139 Yards 178 Yards 163 Yards 134 Yards 118 Yards 106 Yards Yards 111 Yards Yards 101 Yards 103 Yards Yards 131 Yards 120 Yards Yards 166 Yards Yards 147 Yards TEE 7 FRONT TEE 123 Yards 75 Yards 118 Yards 94 Yards 83 Yards 91 Yards 94 Yards 84 Yards 60 Yards 145 Yards 137 Yards 132 Yards 120 Yards 106 Yards BASS PRO SHOPS LEGENDS OF GOLF BIG CEDAR LODGE «163 BigCedarGolf

20 ING WING: COURSE POLICIES Adding to an amazing list of world-class golf courses, Big Cedar Lodge PLEASE is proud SILENCE to YOUR introduce MOBILE DEVICE Ozarks CALLS National, MAY BE Missouri s PLACED OR RECEIVED first and ONLY only IN golf DESIGNATED course CELL PHONE ZO NO AUDIO OR VIDEO CAPTURE AT ANY TIME designed by architect duo Bill Coore and Ben NO STILL PHOTOS FRI SUN Crenshaw. Measuring 7,036 yards from the back tees, NO OUTSIDE FOOD OR DRINK the course represents the NO terrain COOLERS of OR the BAGS Ozarks PERMITTED with incredible vistas and beautiful views. NO PETS ALLOWED COURSE LAYOUTOzarks National LEGEND ATM HANDICAP ACCESS PLAYER AND CADDY PARKING BLEACHERS LOCATED BETWEEN #3 GREEN AND #18 FAIRWAY PLATINUM VIP SEATING CATHEDRAL OF NATURE BLEACHERS SHUTTLES FOOD AND BEVERAGE ND ND ATM VIP PARKING ATM HANDICAP ACCESS HANDICAP BLEACHERSACCESS BLEACHERS SHUTTLES SHUTTLES FOOD AND BEVERAGE FOOD AND BEVERAGE BigCedarGolf

21 The 18-hole layout features challenging carries and a variety of visually appealing approach shots that are highlighted by the native habitat. The course also includes interesting features, such as a 400-foot wooden beam and plank bridge, which connects the tee box and fairway of the 13th hole that stands 60-feet above a flowing creek. PAR AND YARDAGE HOLE PAR YARDAGE HOLE TOTALS PAR YARDAGE ,036 LEGEND CLUBHOUSE RESTROOMS INFORMATION SHUTTLES FOOD & BEVERAGE FIRST AID

22 FAQs Big Cedar Lodge America s #1 family fun resort! Big Cedar Lodge is the perfect place to kick back and get away from it all. Cast for bass in tranquil lakes...take long hikes on winding paths and backwood trails relax in front of a roaring fire rejuvenate in our world-class spa or just gaze in wonder at the star-filled night sky. There is simply no better way to relax and unwind. Year after year, families come to Big Cedar Lodge to do just that. They come to rediscover the things that bring true satisfaction deep down to escape the ordinary and embrace the extraordinary. Cedar Creek Spa Spoil yourself at Cedar Creek Spa at Big Cedar, our 18,000-square foot, world-class spa. Cedar Creek Spa is complete with hand-hewn timber ceilings, natural stone floors, hand-crafted stained-glass accents, and antique-style chandeliers. bigcedar.com

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24 FAQs Dogwood Canyon Welcome to a 10,000-acre paradise! Aside from a few amenities to make Dogwood Canyon Nature Park more accessible to our guests, the rugged landscape has been left untouched so, with just a little imagination, you can travel back to a time when European settlers first entered the area or, even further, to explore the mark that Native Americans left on these Missouri hills and hollows. From hiking and biking to Segway tours, come explore the pristine beauty and captivating history of the Ozarks at Dogwood Canyon! dogwoodcanyon.org

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28 In Case of an Emergency Hold this card above your head to alert the Marshall Hole Captain, who has a radio. 1. Do not move the person. Make sure they are comfortable without being moved. 2. Contact the nearest security officer, medical staff member, or volunteer with a tournament radio. There is a Marshal Hole Captain with a radio at each hole. Give the exact location of the emergency (i.e. golfer is right of number 14 green). Please stay at the scene until emergency personnel arrive. bassprolegends.com BP190198