VOLUNTEER HANDBOOK AUGUST 1-7, 2016 TPC RIVER HIGHLANDS CROMWELL, CT

Transcription

1 VOLUNTEER HANDBOOK AUGUST 1-7, 2016 TPC RIVER HIGHLANDS CROMWELL, CT

2 TABLE OF CONTENTS Welcome Letter Executive Committee...3 Charitable Impact...4 A Year in Review...5 Travelers Championship History...6 Schedule of Events...7 Volunteer Uniform...10 Volunteer Food and Beverage...11 Volunteer Recognition...12 Volunteer Appreciation Party...13 Volunteer Merchandise Promotion...14 Volunteer Information A-Z...15 Security Policy...19 PGA TOUR Mobile Device Policy...21 Course Map th Hole Hospitality Clients...24 Skybox Clients...26 Fan Zone Clients...28 Hospitality Clients A-Z...30 Volunteer Information...32

3 WELCOME Welcome 2016 Travelers Championship Volunteers! Thank you for choosing to volunteer at the 2016 Travelers Championship, August 1-7, at TPC River Highlands in Cromwell, Connecticut. As Connecticut s largest sporting event, more than 4,000 volunteers donate their time and effort to help deliver a world-class PGA TOUR experience for players, fans and the media. Volunteers not only get to go behind the scenes at a PGA TOUR event, but also can feel good about investing their time as the Travelers Championship donates 100 percent of its net proceeds to charities throughout New England. Since 2007, when Travelers became the title sponsor, over $10 million has been generated for more than 500 charities. Last year alone, the Travelers Championship generated $1.565 million for more than 140 charities throughout Connecticut and New England. Our volunteers, the heart of the event, contribute directly to this. Your passion, dedication and hard work do not go unnoticed. Hartford HealthCare continues to be actively involved in enhancing the volunteer experience as they are proudly sponsoring the tournament s volunteers for the seventh straight year. Together, we share admiration for our volunteers and hope to continue enhancing the overall volunteer experience. We are pleased to highlight an elite field including reigning champion Bubba Watson, 2011 PGA Championship winner Keegan Bradley, 2007 Masters Champion and 2015 Open Championship winner Zach Johnson, 2010 Open Championship winner Louis Oosthuizen, 2012 U.S. Open champion Webb Simpson, three-time major winner Padraig Harrington and many more. In addition to the golf competition, the tournament will host special events throughout the week, including Military Appreciation presented by Saint Francis Hospital and Medical Center, Farmington Bank Family Day and Women s Day presented by Travelers. The Powerstation Events Concert Series in the MetroHartford Alliance Fan Zone will include country duo Big & Rich on Thursday evening and Gin Blossoms on Saturday evening. We appreciate you donating your time to volunteer with us. See you on the course! Best Regards, Nathan Grube Tournament Director Travelers Championship 2

4 2016 EXECUTIVE COMMITTEE & ASSISTANTS ADMINISTRATION Erin M. Wait Meagan Mirkovich AIRPORT CONCIERGE James Anderson Asst: Jennifer Lassige AMATEUR CADDIES Marc Zirolli Asst: Mark Wetmore AMBASSADORS Shawn Daly Asst: Monica Zapatka CALL CENTER Ann Esposito CHAMPIONS CLUB Bob Cattel Asst: Mark Vining CONCERT SERIES Tracey Trifone CONCESSIONS Shaun Sheridan Asst: Ken Verrastro CORPORATE HOSPITALITY Art Kuever Asst: Jeffrey Gertz Asst: Richard Steere DELIVERIES Kristine Zywocinski Asst. Larry Wilder DISTRIBUTION Stephen Dahlem Asst: Ben Troup Asst: Ray Shaw FAN ZONE Jennifer Shea Asst: Kelly Nazario GALLERY Maureen O Connor Asst: Karen Orton Mobile Device Asst: Greg Hammond GATES David Charles Asst: Raymond Plante Asst: Karissa Steltzer MEDIA John Mayo MILITARY APPRECIATION Chris Ward Sharon O Brien OPERATIONS Richard Hernandez Ben Troup PLAYER LOGISTICS Michelle Clark Jay Dykstra Asst: Richard Laury PLAYER RELATIONS Drew Gallup Asst: David May PLAYER TRANSPORTATION Dawn Kirkwood Asst: Donna Thomas Asst: Joe Audet PRACTICE FACILITY Lauren Ducey Jay Salvador Asst: Joe Milositz Asst: Alice Shea PRO-AM Mike Maksymiw Asst: Thomas Kim PRO CADDIE HOSPITALITY Maggie Pastore David Timm SCORING Nick Giuliano Laser Operators: Woody Mrozowski Standard Bearers: Jeffrey Levine Walking Scorers: Charles Buddy Buder Walking Scorers: Brian Zimmerli SKYBOXES Dana Shults Danielle Sobocinski SPONSOR VALET Bryan Fix Asst: Anne Martin STARTERS John Shulansky TICKET SERVICES Marlisa Simonson TOURNAMENT ANALYTICS Kelly Ouelette Asst: Adam Daw VOLUNTEER SERVICES Rick Buckley Pam House VOLUNTEER VILLA Christina Davenport Asst: Mimi Reyes Asst: Adam Famiglietti Asst: Karen Ford 3

5 CHARITABLE IMPACT The primary beneficiary of the 2016 Travelers Championship is the ALS Clinic at the Hospital for Special Care (HSC) in New Britain, Connecticut. Each year, HSC cares for more than 250 Connecticut residents with amyotrophic lateral sclerosis (ALS), a progressive disorder that affects the function of nerves and muscle. HSC is the only facility in Connecticut that is part of the ALS Association s national network of Certified Treatment Centers of Excellence and is certified by the Muscular Dystrophy Association for ALS care. It also runs one of the largest research and clinical trial programs for ALS in New England. I million generated charities benefited The Travelers Championship is proud to be a PGA TOUR event, which donates 100 percent of net proceeds to charity every year to nonprofit organizations throughout our community. Since 1952, the tournament has generated more than $33 million for charity and in 2015, the Travelers Championship surpassed $1.565 for charity. million generated for charities

6 A YEAR IN REVIEW The 2015 Travelers Championship saw Bubba Watson claim his second title at TPC River Highlands in an exciting playoff over Paul Casey. Watson began with nine birdies and a bogey for an opening round 62, tying his lowest round on the PGA TOUR. Watson s second round saw a bogey-free 67 that propelled him to the solo lead entering the weekend. On Saturday, Watson s 68 placed him in a tie for second, one stroke back of Brian Harman. Sunday s leaderboard would prove to be a must watch as 24 players were within six shots of the lead. In a light drizzle that lingered throughout the day, players were sent off split tees in threesomes to avoid the heaviest showers. Watson birdied the first two holes on Sunday to take back the lead. Watson stuck to his strengths and played steady golf the next 16 holes finishing up with an eagle, a bogey and 14 pars. Watson s second victory at TPC River Highlands would have to wait as he was caught by Paul Casey, whose final round 65 gave him a share of the lead after 72 holes. On the second playoff hole, Watson birdied 18 to win his second Travelers Championship. 5

7 TRAVELERS CHAMPIONSHIP HISTORY In 1952, a PGA TOUR event in Connecticut was born, called the Insurance City Open, at Wethersfield Country Club. In 1984, the tournament moved to its current location at TPC River Highlands in Cromwell, Connecticut. Travelers has been the title sponsor since The largest professional sporting event in the state, the tournament has generated more than $33 million for charities in the surrounding communities and has crowned champions such as Arnold Palmer, Sam Snead, Billy Casper and Phil Mickelson. TPC RIVER HIGHLANDS Located in Cromwell, Connecticut, just minutes outside Hartford on a bluff overlooking the Connecticut River, TPC River Highlands has served as the proud host of the PGA TOUR s Travelers Championship since The course has been named by Golf Digest as one of the Top 10 Golf Courses in the State and the Best Private Course in the State by Connecticut Golfer Online for a number of years. Last fall, the club launched a multi-million dollar renovation project designed to enhance the golf experience. The scope of work encompassed agronomic and architectural improvements to bunkers, draining systems, greens, tee boxes, cart paths and lake banks. Following the announcement of a 10-year sponsorship extension agreement with Travelers in December 2014, special considerations were also given to improving the spectator experiences at the tournament, resulting in enhanced viewing areas and improvements to the existing Fan Zone. TPC River Highlands reopened all 18 holes in early June for members and their guests to enjoy the course enhancements. 6

8 SCHEDULE OF EVENTS TOURNAMENT WEEKLONG EVENTS MILITARY APPRECIATION PRESENTED BY SAINT FRANCIS HOSPITAL AND MEDICAL CENTER Wednesday Sunday Patriots Outpost The tournament is proud to support U.S. armed forces with Military Appreciation presented by Saint Francis Hospital and Medical Center. This weeklong salute will give military personnel and their families a chance to see some of the best golfers compete at the Travelers Championship. All active, reserve and retired military service members, United States veterans and their dependents are invited into the Patriots Outpost, a complimentary hospitality venue that will offer free food and beverage, Wednesday through Sunday. The venue will be climate-controlled thanks to the support from our sponsors. Associate Sponsors of Military Appreciation include Bear s Smokehouse BBQ, ConnectiCare, the Connecticut Department of Economic & Community Development and Mohegan Sun. Media Partners include New Haven Register, The Whale and WDRC AM Bear s Smokehouse BBQ will provide complimentary lunch Wednesday through Sunday of tournament week in the Patriots Outpost, in addition to snacks provided by Entenmann s and Frito-Lay and coffee provided by Dunkin Donuts. FARMINGTON BANK KIDS ZONE Tuesday Sunday Visit the Farmington Bank Kids Zone featuring a rock wall, obstacle course and the mini golf course. METROHARTFORD ALLIANCE FAN ZONE Wednesday Sunday The MetroHartford Alliance Fan Zone will feature interactive activities, the Farmington Bank Kids Zone, concessions, Bear s Smokehouse BBQ, Powerstation Events Concert Series and more. The MetroHartford Alliance Fan Zone is the interactive destination for fans and families at the Travelers Championship. OPERATION BIRDIES PRESENTED BY KAMAN Thursday Sunday 17th Hole For the 2016 Travelers Championship, Operation Birdies presented by Kaman will take place on the 17th hole at TPC River Highlands. Throughout the competition rounds, Thursday through Sunday, a minimum of a $100 donation will be made for every birdie the PGA TOUR professionals make on this Military Appreciation Hole. The funds generated will be donated to Birdies for the Brave Homefront Groups that will activate in Connecticut ESPN PRESENTS THE ROB DIBBLE SHOW Monday Sunday Big Y Radio Deck The 97-9 ESPN afternoon broadcast will be live from the Big Y Radio Deck at the Travelers Championship throughout the week. 7

9 SCHEDULE OF EVENTS MONDAY, AUGUST 1 Gates Open I 7:00 a.m. Opening Ceremony I 9:00 a.m. I 1 st Tee Opening Ceremony Reception and Operation Homefront Back to School Brigade presented by ConnectiCare I 10:00 a.m. - 11:00 a.m. I Patriots Outpost Aetna Tournament Players Pro-Am I 12:30 p.m. Shotgun I Pro-Am Tent Pro-Am Celebration (Invitation Required) I 5:30 p.m. - 9:00 p.m. I Pro-Am Tent TUESDAY, AUGUST 2 Gates Open I 7:00 a.m. PGA TOUR Professionals Practice Round I All Day I 18 Holes The Umbrella at 15 1/2 - Closest to the pin contest - Players & Caddies 8:00 a.m. - 5:00 p.m. The Umbrella at 15 1/2 Gameday 8:00 a.m. - 1:00 p.m. Michelob ULTRA 19th Hole Sponsor Club & Back 9 Holes of TPC River Highlands Renewal Event 8:00 a.m. - 9:30 a.m. William Hill Estate Champions Club Drive, Chip and Putt Local Qualifying 9:00 a.m. - 3:30 p.m. I Practice Facility Farmington Bank Family Day 9:00 a.m. - 3:30 p.m. I Practice Facility Webwise Small Business Workshop by Web.com 10:00 a.m. - 1:00 p.m. Pro-Am Tent Operation Shower presented by ConnectiCare 11:00 a.m. - 1:00 p.m. The First Tee of Connecticut Building David & Geri Epstein Learning Center (Invitation Required) Eversource PGA TOUR Player Experience & Reception for Junior Golfers 3:30 p.m. - 7:30 p.m. Practice Facility Dine Around & Performance (Invitation Required) 5:30 p.m. The Bushnell WEDNESDAY, AUGUST 3 Gates Open I 6:00 a.m. Travelers Celebrity Pro-Am I Pro-Am Tent Tee Times: 6:50 a.m. - 8:50 a.m. and 12:00 p.m. - 2:00 p.m. The Umbrella at 15 1/2 - Closest to the pin contest - Amateurs 8:00 a.m. - 5:00 p.m. The Umbrella at 15 1/2 WEEI Presents: Dennis & Callahan Show I 6:00 a.m. - 10:00 a.m. Big Y Radio Deck Chaz and AJ in the Morning from The Whale/ 99.1 PLR/ 95.9 The Fox 6:00 a.m. - 10:00 a.m. Adjacent to the Merchandise Tent Off-Site Pro-Am 10:00 a.m. GreatHorse, Hampden, MA Birdies for the Brave Military Caddie Program presented by Saint Francis Hospital and Medical Center 8:00 a.m. - 2:00 p.m. I 17 th Hole MetroHartford Alliance Breakfast 9:00 a.m. - 12:00 p.m. The First Tee of Connecticut David & Geri Epstein Learning Center Farmington Bank Celebrity Mini Golf Tournament 9:30 a.m. & 10:30 a.m. MetroHartford Alliance Fan Zone/Farmington Bank Kids Zone WFAN 660 presents The Joe and Evan Show I 10:00 a.m. - 11:00 p.m. I Clubhouse Patio INROADS and Travelers EDGE Intern Ice Cream Social 4:00 p.m. 5:30 p.m. Webster Bank Corporate Row Tent 8

10 SCHEDULE OF EVENTS THURSDAY, AUGUST 4 Gates Open I 6:00 a.m. Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m. Travelers Championship First Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. *Tee times are subject to change WDRC Presents The Brad Davis Show 6:00 a.m. - 10:00 a.m. Patriots Outpost Women s Day Presented by Travelers (Ticket Required) I 8:00 a.m. 1:00 p.m. Pro- Am Tent Powerstation Events Concert Series featuring Big & Rich Conclusion of Play - 8:30 p.m. MetroHartford Alliance Fan Zone FRIDAY, AUGUST 5 Gates Open I 6:00 a.m. Broadcast: Golf Channel: 3:30 p.m. - 6:30 p.m. Travelers Championship Second Round Tee Times: 7:00 a.m. - 9:00 a.m. and 12:00 p.m. - 2:00 p.m. * Tee times are subject to change MetroHartford Alliance/CoreNet Breakfast & MetroHartford Alliance Lunch 8:00 a.m. - 1:00 p.m. The First Tee of Connecticut David & Geri Epstein Learning Center WTIC NewsTalk 1080 presents The Joe D and Gresh Show 3:00 p.m. - 7:00 p.m. Michelob ULTRA 19th Hole Sponsor Club Bruce Edwards Foundation Benefit Dinner 6:30 p.m. - 9:00 p.m. Connecticut Convention Center SATURDAY, AUGUST 6 Gates Open I 7:00 a.m. Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m. Travelers Championship Third Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change The First Tee of Connecticut Patron s Breakfast (Invitation Required) 9:30 a.m. - 10:30 a.m. The First Tee of Connecticut David & Geri Epstein Learning Center Volunteer Appreciation Party sponsored by Hartford HealthCare 5:00 p.m. - 8:30 p.m. Pro-Am Tent Powerstation Events Concert Series featuring Gin Blossoms Conclusion of Play - 8:30 p.m. MetroHartford Alliance Fan Zone SUNDAY, AUGUST 7 Gates Open I 7:00 a.m. Broadcast: Golf Channel: 1:00 p.m. - 2:30 p.m. CBS: 3:00 p.m. - 6:00 p.m. Travelers Championship Final Round I Tee Times: 8:00 a.m. - 2:00 p.m. * Tee times are subject to change Pancreatic Cancer Research 18-Hole Stroll I 6:30 a.m. I Pro-Am Tent Closing Ceremony I Approximately 6:00 p.m. I 18 th Green 9

11 VOLUNTEER UNIFORM The Travelers Championship is a televised, professional sporting event, so it is important for our volunteers to meet the standards of professional golf. While in uniform, volunteers must: Wear the official 2016 tournament-issued red volunteer golf polo and hat or visor Wear khaki-colored pants, skirts, capris or shorts of appropriate length Wear closed-toe footwear that is comfortable and predominantly a neutral color (black, white or tan is preferred) Wear their own black rain gear, if heavy rain occurs. Red ponchos will be provided to wear over personal rain gear Treat every guest and volunteer of the tournament with the utmost respect While in uniform, volunteers must not: Wear the previous year s golf polos, hats or visors Wear denim or cargo shorts Wear flip flops or sandals Wear branded baseball caps Consume alcohol (except at the Volunteer Appreciation Party) Ask for player autographs Participate in fan activities Smoke Use cameras Use cell phones for personal use 10

12 VOLUNTEER FOOD AND BEVERAGE PROGRAM BREAKFAST Throughout the week, the Volunteer Villa will provide breakfast each morning for all volunteers, starting at 5:30 a.m. Please make sure you stop by the Villa to check in and enjoy our enhanced breakfast offering featuring hot items courtesy of Hartford HealthCare. LUNCH On Monday, August 1, lunch will be served in the Volunteer Villa from 11:30 a.m. 2:00 p.m. courtesy of Chicago Sam s. On Tuesday, August 2 Sunday, August 7, volunteers must pick up their volunteer meal vouchers each morning in the Volunteer Villa unless told otherwise by their chair. These food cards will be accepted at designated concession areas on course. Please remember that the meal vouchers are day specific and cannot be redeemed for alcohol or apparel. AFTERNOON SNACK Throughout the week, the Volunteer Villa will provide snacks for the volunteers to take out on the course. Volunteers should stop by the Villa to take a break and grab an afternoon snack. SUNDAY SUNDAY SUNDAY AUGUST 7, 2016 ONE (1) REGULAR HOT OR COLD ENTREE Volunteers Sponsored By 0001 AUGUST 7, 2016 ONE (1) SNACK Volunteers Sponsored By AUGUST 7, 2016 ONE (1) NON-ALCOHOLIC BEVERAGE BOTTLED SODA OR WATER Volunteers Sponsored By Volunteer Meal Voucher. One Time Usage. No Cash Value. Valid only on date issued, at concessions. Not valid in hospitality venues. Not replaced if lost or stolen. Volunteer Meal Voucher. One Time Usage. No Cash Value. Valid only on date issued, at concessions. Not valid in hospitality venues. Not replaced if lost or stolen. Volunteer Meal Voucher. One Time Usage. No Cash Value. Valid only on date issued, at concessions. Not valid in hospitality venues. Not replaced if lost or stolen. 11

13 VOLUNTEER RECOGNITION To recognize the extraordinary efforts of the Travelers Championship volunteers, Hartford HealthCare would like to honor volunteers who go above and beyond as the 2016 Volunteer of the Year, Volunteer Executive Committee Member of the Year, and other volunteer recognitions as voted on by the volunteers. New this year, all awards will be presented at the Volunteer Appreciation Party. Below is a list of the awards to be presented in Stop by the Villa to vote for your fellow volunteers. VOLUNTEER OF THE YEAR Throughout the week, the committee chairs will recognize the efforts of individuals and groups who exemplify the spirit of the Travelers Championship. Each volunteer recognized will be in the running for one of the 2016 Travelers Championship volunteer awards. For the 2016 Volunteer of the Year, Hartford HealthCare will sponsor a $2,000 donation to the winner s charity of choice. ROOKIE OF THE YEAR This award is presented to a new volunteer who embraces their role and dives in head first! This volunteer s eagerness and enthusiasm is evident in all of the tasks that they take on. Being a newcomer does not stop them from performing with passion. MOST CHARISMATIC This award is given to an individual whose enthusiasm is contagious. Their dynamic drive rubs off on their team members and contributes to the committee s overall success. Their charming spirit is noticed by whomever they are helping - a fan, player or another committee member. BEST TEAM PLAYER It s not always easy working on a team, but this individual contributes with ease. They work well with other volunteers using a range of different skills and abilities to create positive outcomes and team morale. This individual is motivating, respectful and a huge support to other volunteers. Most importantly, they always put their team ahead of themselves. EXECUTIVE COMMITTEE VOLUNTEER OF THE YEAR We cannot even begin to thank all of our Executive Committee members because without their year-round dedication, we would not be the tournament that we are. This award will be presented to an Executive Committee member whose commitment to the tournament has really shined this year. The Travelers Championship would like to thank Hartford HealthCare for sponsoring the 2016 Volunteer Program. Each year, Hartford HealthCare is actively involved in helping the tournament enhance the volunteer experience throughout tournament week. Again, this year, Hartford HealthCare will be providing a Volunteer Appreciation Station in the MetroHartfod Alliance Fan Zone for volunteers to take a snack or fill up their complimentary Hartford HealthCare water bottle. 12

14 VOLUNTEER APPRECIATION PARTY The Travelers Championship is proud to partner with Hartford HealthCare to host a Volunteer Appreciation Party. Come join us for a fun night with your fellow volunteers, featuring Bear s Smokehouse BBQ and NoRA Cupcake Company, as we thank our volunteers and celebrate the 2016 Travelers Championship! New this year, the Travelers Championship will announce the 2016 Volunteer of the Year and other volunteer recognition awards at the party. All volunteers must present their volunteer badge in order to attend the party. WHERE PRO-AM TENT AT TPC RIVER HIGHLANDS WHEN SATURDAY, AUGUST 6 5:00 P.M. - 8:30 P.M. WHO ALL VOLUNTEERS! UNFORTUNATELY, GUESTS ARE NOT PERMITTED TO ATTEND DON T MISS OUT ON: GREAT PRIZES FUN PHOTO BOOTH THANK YOU! FROM ALL OF US AT THE TRAVELERS CHAMPIONSHIP 13

15 MERCHANDISE PROMOTION MERCHANDISE PROMOTION FOR ALL VOLUNTEERS! All volunteers will receive a 20% discount in the tournament merchandise tent during normal business hours (Wednesday Sunday). To receive the discount, you must present your volunteer badge upon purchasing your items. 14

16 VOLUNTEER INFORMATION A-Z ADA VIEWING LOCATIONS 1st Tee 8th Green 9th Green 10th Tee 18th Green Practice Facility ADMISSION GATES The three admission gates are located at the following: Main Entrance: Accessible via Main Entrance and Gold Lot/Lot B Parking 9 th Fairway: Accessible via foot on Golf Club Road and the Red Lot 6 th Green: Accessible on foot via Field Road AMBASSADOR LOCATIONS Headquarters 9/10 Crossover Main Entrance Clubhouse Crossover 18 Concessions Patriots Outpost 1st Tee 17th Green Fan Zone Center 9th Hole Gate ATMs Main Entrance Merchandise Tent Behind the 1st Tee 18 Concessions MetroHartford Alliance Fan Zone Michelob ULTRA 19th Hole Sponsor Club BADGES VOLUNTEER BADGE WHITE This white badge is given to each volunteer and allows grounds only access to the event all week. Volunteers must keep this badge visible at all times and may use this badge as a ticket to the event on days that they are not volunteering. Please do not wear your volunteer uniform on days that you are not volunteering. MARSHAL & SCORING BADGE DARK ORANGE This dark orange badge is given to all hole marshal and scoring volunteers and allows grounds only access to the event all week. The hole marshal and scoring badge allows for these volunteers to go inside the ropes along the 18 holes. All volunteers must keep this badge visible at all times and may use this badge as a ticket to the event on days that they are not volunteering. Please do not wear your volunteer uniform on days that you are not volunteering. GROUNDS BADGE BLACK Each volunteer is given a grounds badge to distribute to a guest and use as a ticket to the event all week. The grounds badge gives the guest grounds access only. 15

17 VOLUNTEER INFORMATION A-Z 16 CONCESSION STANDS HOURS OF OPERATION Practice Facility* 7:00 a.m. 7:00 p.m. Wednesday - Sunday (Breakfast Available) Hole No. 5 10:00 a.m. 7:00 p.m. Wednesday - Sunday Hole No. 8 10:00 a.m. 7:00 p.m. Wednesday Sunday Hole No :00 a.m. 7:00 p.m. Thursday Sunday Hole No. 18* 7:00 a.m. 7:00 p.m. Wednesday Sunday (Breakfast Available) Fan Zone 10:00 a.m. 7:00 p.m. Wednesday Sunday (Extended Hours on Fri. & Sat.) Hole No :00 a.m. 7:00 p.m. Thursday Sunday Upper 15 Beverage Stand 10:00 a.m. 7:00 p.m. Wednesday Sunday *Also open 10:00 a.m. - 5:00 p.m. on Monday and Tuesday EMERGENCIES If an emergency occurs, please dial 911 and notify the committee chair, a hole captain or staff member closest to you. They will radio the nearest Saint Francis Hospital and Medical Center medical personnel. FIRST AID The Saint Francis Hospital and Medical Center medical headquarters is located directly across from the clubhouse. You can also find first aid tents at the 5 th Hole, 12 th Hole and 17 th Hole. GOLF CARTS Any volunteer using a cart should use caution as to not interfere with play in any manner. Always operate with caution! Watching play while on a golf cart is strictly prohibited. Please follow all cart enforcements and policies throughout tournament week. All volunteers operating a golf cart must be at least 18 years old, have watched the video and signed the golf cart waiver. HANDICAP PARKING & SHUTTLE Handicap accessible parking is available for vehicles with a valid state permit at Woodside Intermediate School, 30 Woodside Road, Cromwell, CT A complimentary ADA shuttle will be available from the lot to behind the 18th green and will be running 7:00 a.m. 7:00 p.m., Monday Sunday. Please note there may be extended hours on the concert nights. For more information, please visit our website: HOSPITALITY VENUES HOURS OF OPERATION Aetna Greenside Club 8:30 a.m. 30 minutes post play William Hill Estate Champions Club 10:00 a.m. 30 minutes post play Michelob ULTRA 19th Hole Sponsor Club 10:00 a.m. 30 minutes post play Corporate Row Chalets 10:00 a.m. 30 minutes post play Skyboxes / Sky Suites 10:00 a.m. 30 minutes post play Patriots Outpost presented by Saint Francis Hospital and Medical Center 10:00 a.m. 30 minutes post play All hospitality venues are open Wednesday - Sunday.

18 VOLUNTEER INFORMATION A-Z HOSPITALITY VENUES LOCATIONS Aetna Greenside Club 18th Green, Player Right William Hill Estate Champions Club 18th Green, Player Left Michelob ULTRA 19th Hole Sponsor Club 18th Fairway, Player Right Corporate Row Chalets 18th Fairway, Player Right Skyboxes / Sky Suites 15th Green/18th Tee, 17th Green, 17th Tee Patriots Outpost presented by Saint Francis Hospital and Medical Center Adjacent to 1 st Tee TPC Member Area* Clubhouse Patio Travelers Trophy Suite 18th Green, Player Left Travelers Corporate Row 18th Fairway, Player Right Travelers th Green/15th Tee * Please note, the TPC Member Area is only open Thursday Sunday LOST AND FOUND Lost and Found is located at the Tournament Office, (860) MERCHANDISE TENT The official Travelers Championship and PGA TOUR Merchandise Tent is located off of the 9 th green. MILITARY APPRECIATION During the week, the Travelers Championship will be honoring all active, reserve and retired military service members and their dependents with complimentary admission. New this year, U.S. veterans and their dependents will also receive complimentary admission to the tournament, thanks to Bear s Smokehouse BBQ. These individuals, will have access to the Patriots Outpost presented by Saint Francis Hospital and Medical Center, a climate-controlled hospitality venue meant to honor the men and women who serve our country. This venue is adjacent to the 1 st tee box. PERSONAL BELONGINGS Unfortunately, there are no locations for volunteers to store their personal belongings. We recommend that anything of value be left at home. Volunteers are allowed to bring in a bag that complies with our updated security policy. Please see page 19 for the full policy. PUBLIC BLEACHERS presented by Nestlé Purina PetCare Company Practice Facility Overlooking practice facility Hole No. 1 1st Tee, Player Right Hole No. 8 Directly Behind 8 th Green Hole No. 9 9 th Green, Player Left Hole No. 10 Directly Behind 10 th Tee Farmington Bank Kids Zone Farmington Bank Mini Golf Course 17

19 VOLUNTEER INFORMATION A-Z PUBLIC PARKING Parking is based on a first come, first served basis. All spectators will be directed to park in Lot B in the tournament s Gold Lot. If Lot B is full, officers will direct spectators to the offsite lot adjacent to Route 99. RESTROOMS* Main Entrance 5th Fairway, Player Left Behind 8th Tee 12th Fairway, Player Right Across from 18 Concessions MetroHartford Alliance Fan Zone Patriots Outpost 15th Tee Across Street from 1st Tee *All restroom locations include ADA accessible facilities. VOLUNTEER PARKING All volunteers are given a pass to park in Lot B in the Gold Lot. Unless otherwise noted by your chair, volunteers will then proceed to the Volunteer Villa where they will check in for their scheduled shift. Please remember that it will take approximately 25 minutes from the time you park until the time you arrive at your scheduled post. Volunteers who arrive without their tournament-issued parking pass will be charged the $15.00 parking fee. VOLUNTEER VILLA Volunteers must check in at the Villa and then enter the course through the main gate. Due to heightened security, all volunteers are required to pass through a security check before proceeding to their committee location. WILL CALL The Will Call trailer is located 1/10 of a mile south of the entrance to the general parking lot off Route 99. All guests will be required to show a photo ID in order to pick up their package. The Will Call hours are as follows: Monday, August 1 7:00 a.m. 6:00 p.m. Tuesday, August 2 7:00 a.m. 6:00 p.m. Wednesday, August 3 5:00 a.m. 6:00 p.m. Thursday, August 4 6:00 a.m. 6:00 p.m. Friday, August 5 6:00 a.m. 6:00 p.m. Saturday, August 6 7:00 a.m. 6:00 p.m. Sunday, August 7 7:00 a.m. 2:00 p.m. WEATHER EVENT If inclement weather should occur, play may be suspended or cancelled. For the most up-to-date tournament information regarding schedule of events and time of play, please visit one of the following locations: TravelersChampionship 18

20 SECURITY POLICY SECURITY Since the safety and well-being of everyone is of the utmost importance, please adhere to standard tournament policies. Listed below is the outline of the policies and procedures that will be enforced at the Travelers Championship. BAG INSPECTION All items are subject to search. Item inspection will be performed at all admission gates. The following bags are PERMITTED on tournament Permitted Bags grounds: Opaque Bags Not to Exceed 6 x 6 x 6 (In their natural state) Clear Tote Bags, Plastic, Vinyl or Other Carry Items Not to Exceed 12 x 6 x 12 (In their natural state) 1-Gallon Clear, Resealable Plastic Bag Medically Necessary and Infant Diaper Bags PROHIBITED ITEMS The following items are PROHIBITED at the Travelers Championship and must be returned to your vehicle: AT&T HDR Clear Tote Bags, Plastic, Vinyl or Other Carry Items Larger than 12 x 6 x 12 (In their natural state) Camera Bags Cameras (Thurs - Sun) & Lens Larger than 6 (Mon Wed) Selfie Sticks and GoPoles Chair Bags Opaque Bags Larger than 6 x 6 x 6 (In their natural state) Backpacks Video Cameras Clear Backpack Binocular Case Tinted Plastic Bag Lawn or Oversized Chairs Knives, Firearms or Weapons of Any Kind Seat Cushions with Carrying Case or Pockets Plastic, Metal or Glass Cups, Posters, Signs, Banners or Ladders Cans or Containers Computers or Laptops Opaque Bags Not to Exceed 6 x 6 x 6 (In their natural state) Pets (with the exception of Service Animals) Mesh Synch Bag 1-Gallon Clear, Resealable Plastic Bag Outside Food or Beverage (Except for Medical or Infant Needs) Printed Pattern Plastic Bag Beverages or Coolers of Any Kind Whistles, Horns or Noise Makers Fireworks, Laser Pointers or Other Explosives Clear Tote Bags, Plastic, Vinyl or Other Carry Items Not to Exceed 12 x 6 x 12 their natural state) Radios, TV s or Other Motorcycles, Mopeds, (In Tricycles, Bicycles, Skateboards or Hoverboards Electronic Noise Producing Items Medically Necessary and Infant Diaper Bags 19 (Infa

21 SECURITY POLICY PERMITTED ITEMS The following items WILL BE allowed at the Travelers Championship: Opaque Bags Not to Exceed 6 x 6 x 6 (In their natural state) 1-Gallon Clear, Resealable Plastic Bag Clear Tote Bags, Plastic, Vinyl or Other Carry Items Not to Exceed 12 x 6 x 12 (In their natural state) Medically Necessary and Infant Diaper Bags Still Camera without Case & Lens Smaller than 6 (Mon - Wed) Collapsible Chair without Chair Bag Mobile Phones, Tablets, PDA s on Silent Mode (Please see Mobile Device Policy for more information) Portable Radio with Headset Binoculars without Case Umbrella without Sleeve Infant Supplies (Infant must be with Carrier) Personal Transportation Devices for Mobility Aid such as a Motorized Wheelchair or Scooter METAL DETECTION Everyone attending the tournament is subject to search at the entrances and on the course at any time. An exception will be made for fans needing to bring medical supplies into the tournament. These medically necessary items will be permitted after proper inspection at one of the admission gates. 20

22 PGA TOUR MOBILE DEVICE POLICY Spectators are now allowed to take photos all week with their mobile devices throughout the golf course, except in areas of competition during official rounds or when requested by players, security and TOUR officials to refrain from taking a photo. Receiving or placing phone calls will remain limited to designated Cell Phone Zones. As a reminder, cameras are NOT allowed during official rounds. Devices must be on silent at all times. Calls may be placed or answered only in designated Cell Phone Zones. Data use (e.g., texting, , etc.) will be permitted outside of the designated areas. Data use is not permitted when players are in position to compete (i.e., when QUIET PLEASE paddles are raised). Devices may not be used to capture audio/video at any time during tournament week. *NEW* PHOTOGRAPHS WITH A MOBILE DEVICE Monday through Wednesday Still photography of all areas is permitted. Thursday through Sunday NO PHOTOS OF PLAYERS AS THEY EXECUTE A GOLF SHOT WITHIN ANY COMPETITION AREA. Still photography of all other areas is permitted. At all times and places, you must refrain from taking photos if requested by tournament staff, security personnel, players or player representatives. Failure by spectators to follow these policies will result in mobile device confiscation or removal of violators from the property

23 COURSE MAP POND VAN VAN VAN VAN VENDOR ACCESS GOLF CLUB ROAD N E W S Par & Yardage Hole Total Par Yardage* ,841 *From Tournament Tees August 1-7, 2016 Gold Lot (Lot B) Main Entrance ROAD Red Lot (VIP/Media) Sponsor Valet (Gray Lot) 9th Hole Entrance 8 7 FIELD ROAD Offsite ADA Shuttle Drop Ambassador Locations ATMs Bleachers Cell Phone Zones First Aid Greenside Club Kids Zone and Mini Golf Course Leaderboard 6 FIELD Scoreboard Skyboxes Sky Suite Social Media Wall Special Assistance Shuttle Cardmember Club Media Center Sponsor Club Champions Club Merchandise Tent The First Tee of Connecticut Clubhouse Pairings Guide Boxes Travelers 360 Map Sponsored By: Concessions Corporate Row Drink Stands Patriots Outpost Pedestrian Crosswalk Pro-Am Tent Travelers Trophy Suite Videoboard Volunteer Headquarters 22 Fan Zone Restrooms* * Each location includes a handicap accessible restroom

24 TH HOLE HOSPITALITY Corporate Row Restrooms Restrooms 7 Restrooms 2 Aetna Greenside Club CBS Travelers Trophy Suite William Hill Estate Champions Club 8 Videoboard Golf Channel

25 18 TH HOLE HOSPITALITY CLIENTS CLIENT/VENUE NAME LOCATION Aetna Greenside Club Corporate Row 1. Hospital for Special Care Corporate Row 2. Robinson+Cole Corporate Row 3. Saint Francis Hospital and Medical Center Corporate Row 4. Travelers Corporate Row 5. Webster Bank Corporate Row 6. CT Dept. of Economic and Community Development Corporate Row SPONSOR CLUB ENTRANCE 7. Michelob ULTRA 19th Hole Sponsor Club 18 Fairway WILLIAM HILL ESTATE CHAMPIONS CLUB 8. William Hill Estate Champions Club 18 Green TRAVELERS FACILITIES Travelers Trophy Suite Hospitality Travelers Corporate Row Travelers Green Corporate Row 25

26 SKYBOX & SKY SUITE HOSPITALITY E C D Travelers Tee 15 B CBS 6 5 A Cognizant Sky Suite Accenture Sky Suite Citi Cardmember Club G F

27 SKYBOX CLIENTS SKY SUITE CLIENTS - 17 GREEN Accenture Cognizant Citi Cardmember Club 17 GREEN SKYBOX CLIENTS SKYBOX A 1. IBM 2. Hartford Courant 3. L&T Infotech Limited 4. Sayers & Hitachi SKYBOX B 5. First Niagara Bank 6. Eversource 7. Kelser Corporation 8. Servpro Industries, Inc. 9. Hewlett Packard Enterprise 10. iheart Media 11. World Wide Technology and Cisco Systems 15 GREEN/18 TEE SKYBOX CLIENTS SKYBOX E 18. & 19. Nestlé Purina PetCare Company 20. DAILY WED: CBS Radio THU: BBN FRI: AVANGRID SAT: Outfront Media SUN: AVANGRID 21. DAILY WED: The Sheraton Hartford South Hotel THU: Anthem Blue Cross and Blue Shield FRI: AVANGRID SAT: TBNG Consulting SUN: AVANGRID 17 TEE SKYBOX CLIENTS SKYBOX F 24. & 25. ebm-papst Inc. SKYBOX G 26. DAILY WED: Phoenix Communications THU: Ally FRI: Logicalis SAT: Metals Testing Company SUN: LAZ Parking 27. DAILY WED: Harvard Pilgrim Health Care THU: Halloran & Sage LLP FRI: Halloran & Sage LLP SAT: Halloran & Sage LLP SUN: LAZ Parking SKYBOX C 12. Town Fair Tire 13. United Technologies Corporation 14. EMC 15. Bank of America SKYBOX D 16. WFSB Channel USA Hauling & Recycling Inc. 22. DAILY WED: Connecticut Daily Newspapers Association THU: United Bank FRI: Virtus Investment Partners SAT: NetSource, Inc. SUN: Blake Equipment 23. DAILY WED: MahoneySabol THU: Marcum LLP FRI: McCarter & English Attorneys at Law SAT: Minuteman Press of Hartford SUN: Creative Dimensions Signs & Exhibits 28. DAILY THU: Michael Cain FRI: Teradata SUN: DATTCO, Inc 29. DAILY THU: Nations Equipment Finance FRI: KPMG LLP SUN: Outfront Media 30. DAILY THU: ENGIE Resources/OpTerra Energy Services FRI: AMERIPRISE FINANCIAL SAT: AMERIPRISE FINANCIAL SUN: ConnectiCare 31. KAMCO SUPPLY 27

28 METROHARTFORD ALLIANCE FAN ZONE FAN ZONE

29 FAN ZONE CLIENTS FAN ZONE CLIENTS 1. Farmington Bank Kids Zone 2. Ford Motor Company 3. Mohegan Sun 4. WFSB Channel 3 5. Golf Vacations Ireland the Whale 7. Capital City Education Alliance 8. AARP Program 9. Stanley Black & Decker 10. HiDow 11. Birdies for Charity 12. iheart Communities featuring Renee DiNino 13. iheart Radio 14. Honest Tea 15. GREEN EARTH ENERGY 16. Williamsburg Hospitality - Williamsburg, VA 17. Bridgestone Performance Center 18. Travelers Chipping Challenge 19. CNET 20. Servpro Industries, Inc. 21. WTNH News Powerstation Events Concert Stage 23. XFINITY 24. Bear s Smokehouse BBQ 25. Aramark Prep Tent 26. Burritos and Bowls 27. Champion Cheesesteaks 28. Gallery Grill 29. Wings & Co. 30. Ben & Jerry s Ice Cream 31. Saint Francis Hospital and Medical Center 32. FedEx Cup Letters 33. Beverage Tent 34. Volunteer Appreciation Station presented by Hartford HealthCare 35. Aer Lingus 36. The Hole in the Wall Gang Camp 37. LEGO 38. Social Media Wall 29

30 HOSPITALITY A-Z CLIENT/VENUE NAME Aetna Greenside Club Ally AMERIPRISE FINANCIAL Anthem Blue Cross and Blue Shield AVANGRID Bank of America BBN Blake Equipment CBS Radio ConnectiCare Connecticut Daily Newspaper Association Creative Dimensions Signs & Exhibits CT Dept. of Economic and Community Development DATTCO, Inc ebm-papst Inc. EMC ENGIE Resources/OpTerra Energy Services Eversource First Niagara Bank Halloran & Sage LLP Hartford Courant Harvard Pilgrim Health Care Hospital for Special Care Hewlett Packard Enterprise IBM iheart Media KAMCO SUPPLY Kelser Corporation KPMG LLP L&T Infotech Limited LAZ Parking Logicalis MahoneySabol Marcum LLP McCarter & English Attorneys at Law Metals Testing Company Michael Cain LOCATION Corporate Row Corporate Row Corporate Row 30

31 HOSPITALITY A-Z CLIENT/VENUE NAME Michelob ULTRA 19th Hole Sponsor Club Minuteman Press of Hartford Nations Equipment Finance Nestlé Purina PetCare Company Netsource, Inc. Outfront Media Phoenix Communications Robinson+Cole Saint Francis Hospital and Medical Center Sayers & Hitachi Servpro Industries, Inc. TBNG Consulting Teradata The Sheraton Hartford South Hotel Travelers Travelers 360 Travelers Trophy Suite Hospitality Town Fair Tire United Bank United Technologies Corporation USA Hauling & Recycling Inc. Virtus Investment Partners William Hill Estate Champions Club Webster Bank WFSB Channel 3 World Wide Technology and Cisco Systems LOCATION 18 Fairway, Corporate Row Corporate Row Corporate Row 18 Green 18 Green Corporate Row 31

32 VOLUNTEER INFORMATION IMPORTANT CONTACT NUMBERS Tournament Office: Phone Number: Tournament Staff Contact: Taylor Whiting, Volunteer Coordinator Phone Number: GOLF ETIQUETTE Please be quiet when marshals raise their hands prior to any shot. Please wait for the marshal s signal before crossing any fairways. Please refrain from moving or walking when a player is preparing to hit a shot. Please respect the player s concentration and do not speak with them while on course. Unless instructed otherwise, please stay outside the ropes. HELPFUL HINTS Bring bug spray and sunscreen. Display your credential at all times. Drink plenty of fluids! Bring your water bottle every day and utilize the Volunteer Villa and Volunteer Appreciation Station located in the MetroHartford Alliance Fan Zone. Wear your volunteer hat or visor for protection from the sun. Treat every guest and volunteer of the tournament with the utmost kindness and respect. Please be cognizant, as every interaction you have with a player, spectator, sponsor or volunteer may make or break their experience. 32

33 #TravelersChamp Volunteers Sponsored by