Part 1: Culture, Culture, Culture

Culture of Collaboration An Employee Engagement Workshop Part 1: Culture, Culture, Culture Dr. Dave Hall Kjell van Zoen Systems Psychologist Lean Business Consultant, LLC Adjunct Professor dhall@seedpattern.com www.seedpattern.com 2017 Dave Hall & Kjell van Zoen p1 Community Consultant / Biz Dev k@vanzoen.com www.vanzoen.com

0:30 Neighbor Introductions 2017 Dave Hall & Kjell van Zoen p2

What is Lean? 2017 Dave Hall & Kjell van Zoen p3

aka agile aka six-sigma aka lean startup aka continuous improvement (CI) 2017 Dave Hall & Kjell van Zoen p4

a brief history Henry Ford industrialist, Ford 1863-1947 2017 Dave Hall & Kjell van Zoen p5 Taiichi Ohno industrial engineer, Toyota 1912-1990 W. Edwards Deming engineer, statistician & consultant 1900-1993 Norman Bodek publisher, Productivity Press founder, Shingo Prize author 1932-present

Lean: a bad reputation 2017 - Justin Freeman, Matt Horvat & Kjell van Zoen

A holistic systems approach applied to ANY organization. 2017 Dave Hall & Kjell van Zoen p7

INF OR MA TIO N IAL MATER External Internal PEO P YOUR ORGANIZATION LE CAS H 2017 Dave Hall & Kjell van Zoen p8

Y IT AL RE INF OR MA TIO N IAL MATER External Internal PEO P YOUR ORGANIZATION LE CAS H 2017 Dave Hall & Kjell van Zoen p9

IN FO RM AT IO N IAL MATER External Internal YOUR ORGANIZATION E PL O PE CAS H 2017 Dave Hall & Kjell van Zoen p10

IN FO RM AT IO N IAL MATER External Internal LEAN E PL O PE CAS H 2017 Dave Hall & Kjell van Zoen p11

INF OR MA T IO MATERIA N L External Internal LEAN E PL O PE CAS H 2017 Dave Hall & Kjell van Zoen p12

THEORY LEAN TOOLS 2017 Dave Hall & Kjell van Zoen p13

ULTURE CULTURE CULT CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE CULTURE LEAN 2017 Dave Hall & Kjell van Zoen p14

The Tools depend on Culture e.g. 5 Why s 2017 Dave Hall & Kjell van Zoen p15

Lean philosophy is not a productivity model. It is an employee engagement model. It is designed to maximize the engagement of the employee. The productivity benefits this produces are purely a by-product. Mark Gregory Head of Transformation for BAE s Systems Apollo Program www.ipa-involve.com/news/lean-sustainment/ 2017 Dave Hall & Kjell van Zoen p16

Employees give their valuable energy and time to the company. If they are not given the opportunity to serve the company by working effectively, there can be no joy. For the company to deny that opportunity is to be against the principle of respect for humanity. People s sense of value cannot be satisfied unless they know they are doing something worthwhile. Taiichi Ohno 2017 Dave Hall & Kjell van Zoen p17

What is Culture? 2017 Dave Hall & Kjell van Zoen p18

It s Alive! 2017 Dave Hall & Kjell van Zoen p19

A Definition of Culture A pattern of shared basic assumptions, values, behaviors, and artifacts that the group learned and adopted as it solved its challenges of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught (often implicitly) to new members as the way to perceive, think, feel and behave in relation to those challenges. Adapted from Schein (1992, p. 12) 2017 Dave Hall & Kjell van Zoen p20

Edgar H. Schein Onion Model of Culture ASSUMPTIONS VALUES BEHAVIORS & PROCESSES 2017 Dave Hall & Kjell van Zoen p21

Nature as red in tooth & claw? (Tennyson, 1850) 2017 Dave Hall & Kjell van Zoen p22

2017 Dave Hall & Kjell van Zoen p23

2017 Dave Hall & Kjell van Zoen p24

2017 Dave Hall & Kjell van Zoen p25

McGregor s Theory X & Y 2017 Dave Hall & Kjell van Zoen p26

Ouchi s Theory Z (Based on Deming s 14 points ) 2017 Dave Hall & Kjell van Zoen p27

So which is right? 2017 Dave Hall & Kjell van Zoen p28

Leader / Director Admin Fulfilment Production 2017 Dave Hall & Kjell van Zoen p29 Customer Service Value Stream Sales Marketing Vendors Customers Value Stream

Coach / Mentor / Servant Admin Fulfilment Production 2017 Dave Hall & Kjell van Zoen p30 Customer Service Value Stream Sales Marketing Vendors Customers Value Stream

How do we cultivate a Culture of Collaboration? 2017 Dave Hall & Kjell van Zoen p31

Embedded Systems Earth Questions to Ask Are we cooperating with nature s processes, or exploiting its wonders? What stories are we telling about how to live life? Do we have a sense of shared purpose? Is there alignment b/t my assumptions, our org s patterns and Earth s patterns? Society Organization Community Individual What s my purpose? Am I able to be vulnerable with my colleagues & listen with respect when they are vulnerable with me? Do I believe humans are intrinsically competitive and/or cooperative? Behaviors Values Assumptions 2017 Dave Hall & Kjell van Zoen p32

Self-Work Know Thyself 2017 Dave Hall & Kjell van Zoen p33

Impression Management 2017 Dave Hall & Kjell van Zoen p34

Impression Management Self-protection tendencies: Don't want to look ignorant Don't ask questions Don t want to appear weak Hide vulnerabilities Don't want to look incompetent Don't admit mistakes 2017 Dave Hall & Kjell van Zoen p35

Impression Management Self-protection tendencies: Don't want to look ignorant Don't ask questions Don t want to appear weak Hide vulnerabilities Don't want to look incompetent Don't admit mistakes Other socialized tendencies: Don t want to be intrusive Don't offer ideas Don t want to be negative Don't criticize the status quo (at least not publically) 2017 Dave Hall & Kjell van Zoen p36

Psychological Safety A climate in which people feel safe to take interpersonal risks How psychologically safe is your work environment? Willingness of people to ask questions? Willingness of people to admit mistakes? Willingness of people to offer ideas and challenge the status quo? 2017 Dave Hall & Kjell van Zoen p37

Let s Practice - Share a mistake you ve made recently 2017 Dave Hall & Kjell van Zoen p38

Let s Practice - What is something you feel vulnerable about? 2017 Dave Hall & Kjell van Zoen p39

Psychological Safety A climate in which people feel safe to take interpersonal risks I assume I can trust my colleagues and they are worthy of my trust. Trust What Leaders Can Do? 2017 Dave Hall & Kjell van Zoen p40

Psychological Safety A climate in which people feel safe to take interpersonal risks I might miss something... Lead by example Acknowledge your own fallibility What Leaders Can Do? 2017 Dave Hall & Kjell van Zoen p41

Psychological Safety A climate in which people feel safe to take interpersonal risks You know more about this than I do Lead by example Ask questions What Leaders Can Do? 2017 Dave Hall & Kjell van Zoen p42

Psychological Safety A climate in which people feel safe to take interpersonal risks Let s see how good we can get at this process! Frame work as a learning challenge What Leaders Can Do? 2017 Dave Hall & Kjell van Zoen p43

Psychological Safety A climate in which people feel safe to take interpersonal risks What can we learn from this? Welcome failures What Leaders Can Do? 2017 Dave Hall & Kjell van Zoen p44

Psychological Safety A climate in which people feel safe to take interpersonal risks Let s establish some healthy norms, shall we? Create Space for Dialogue What Leaders Can Do? 2017 Dave Hall & Kjell van Zoen p45

Create Space for Genuine Dialogue Establish norms/ground rules For example* Regard each other as colleagues Share personal perspective Listen to understand Remain open-minded & minimize reactivity Welcome quiet space Avoid monopolizing the conversation * Compiled & adapted from Bohm (1996), Schein (1993) & the Co-Intelligence Institute 2017 Dave Hall & Kjell van Zoen p46

Judgement Curiosity Disagreement Shared exploration Defensiveness Self-reflection Assumptions Questions From Grossman (as cited in Patton, in press) 2017 Dave Hall & Kjell van Zoen p47

Kaizen = Continuous Incremental Improvements Bad People only opportunity It s a BAD PROCESS! only collaborators Can t do it! Can t do it YET! 2017 Dave Hall & Kjell van Zoen p48 NO COMPETITORS Fear Of Failing Failing EXPOSES opportunities

Embedded Systems Earth Questions to Ask Are we cooperating with nature s processes, or exploiting its wonders? What stories are we telling about how to live life? Do we have a sense of shared purpose? Is there alignment b/t my assumptions, our org s patterns and Earth s patterns? Society Organization Community Individual What s my purpose? Am I able to be vulnerable with my colleagues & listen with respect when they are vulnerable with me? Do I believe humans are intrinsically competitive and/or cooperative? Behaviors Values Assumptions 2017 Dave Hall & Kjell van Zoen p49

Shared Purpose Why do we exist? 2017 Dave Hall & Kjell van Zoen p50

2017 Dave Hall & Kjell van Zoen p51

Cultivate Systems Thinking 2017 Dave Hall & Kjell van Zoen p52

Cultivate Systems Thinking 2017 Dave Hall & Kjell van Zoen p53

Cultivate Systems Thinking 5 Why s 2017 Dave Hall & Kjell van Zoen p54

Big Picture View Establish Shared Purpose Cultivate Trust / Psychological Safety Process Conflict Focus on the System Celebrate Success 2017 Dave Hall & Kjell van Zoen p55

Next Steps Buy/borrow some lean and org psych books Google examples of lean in [YOUR INDUSTRY] and share with your peers Signup for more workshops Buy Dave or Kjell coffee and pick their brain 2017 Dave Hall & Kjell van Zoen p56

Resources Lean.org > books, newsletter, blog, forum LeanPDX.org a. Meetup group b. Linkedin group c. Community Consulting vanzoen.com seedpattern.com www.thisamericanlife.org/radio-archives/episode/561/nummi-2015 2017 Dave Hall & Kjell van Zoen p57

A Final Shameless Plug Today 2:30-3:30pm 2017 Dave Hall & Kjell van Zoen p58

, LLC Workshops Facilitation Leadership Coaching Workshops Culture of Collaboration Systems Thinking Facilitation Skills Org Development/ Sustainability Consulting Facilitation 2017 Dave Hall & Kjell van Zoen p59

Shameless Plug Today 2:30-3:30pm 2017 Dave Hall & Kjell van Zoen p60

QA & Plus/Delta Dr. Dave Hall Kjell van Zoen Systems Psychologist Lean Business Consultant, LLC Adjunct Professor dhall@seedpattern.com www.seedpattern.com 2017 Dave Hall & Kjell van Zoen p61 Community Consultant / Biz Dev k@vanzoen.com www.vanzoen.com