Freedom of Information Request Reference No: I note you seek access to the following information: How many 999 calls has your force received from bookmakers shops during each of the following financial years? 2014/15 2015/16 2016/17 The bookmakers are: Paddy Power Betfair Betfred Ladbrokes William Hill Corals Jennings Bet Metrobet For each year please provide a breakdown stating the total number for 999 calls for each bookmakers e.g. Ladbrokes: X number of calls, William Hill Y number of calls etc The MPS wrote to you and stated: "The analyst tasked with completing your request has confirmed that the MPS cannot provide the number of calls received by the MPS from bookmakers/ betting shops. Rather the MPS can consider a request for incidents recorded on the Computer Aided Dispatch (CAD) system (the system used by the MPS to deploy assets in response to calls received) in which betting shops were featured. Can you confirm that you are happy to proceed with the request as described above?" You confirmed that you were happy for the MPS to proceed with your request as described above.
DECISION I have disclosed the located information to you. The MPS uses a Call Handling System to process calls made by members of the public to the MPS. A Computer Aided Dispatch system (CAD) is then used to dispatch MPS assets to calls received by the MPS. Please find the table below which sets out the number of CAD calls received from the betting shops listed in your request. Please note that the number of calls recorded on the CAD is not the same as the number of calls to the 999 emergency number. Table one: CAD calls featuring the requested betting shops from 01 April 2014 to 31 March 2017, broken down by financial Financial Year I Calls S Calls E Calls Referred Grand Total 2014/15 3812 4238 763 3506 12319 2015/16 3890 4262 645 3738 12535 2016/17 3277 3551 703 3964 11495 Grand Total 10979 12051 2111 11208 36349 Table two: CAD calls featuring Betfred betting shops from 01 April 2014 to 31 March 2017, broken down by BETFRED 2014 209 299 47 198 753 2015 414 537 58 340 1349 2016 331 401 25 350 1107 2017 79 127 17 91 314 BETFRED Total 1033 1364 147 979 3523 Table three: CAD calls featuring Corals betting shops from 01 April 2014 to 31 March 2017, broken down by
CORALS 2014 105 110 36 119 370 2015 119 186 47 140 492 2016 110 181 30 180 501 2017 28 33 7 32 100 CORALS Total 362 510 120 471 1463 Table four: CAD calls featuring Jennings betting shops from 01 April 2014 to 31 March 2017, broken down by JENNINGS 2014 28 21 4 26 79 2015 30 36 5 19 90 2016 35 32 9 29 105 2017 9 5 12 26 JENNINGS Total 102 94 18 86 300 Table five: CAD calls featuring Ladbrokes betting shops from 01 April 2014 to 31 March 2017, broken down by LADBROKES 2014 666 700 125 626 2117 2015 810 952 151 911 2824 2016 715 844 137 853 2549 2017 168 229 36 222 655 LADBROKES Total 2359 2725 449 2612 8145
Table six: CAD calls featuring Metrobet betting shops from 01 April 2014 to 31 March 2017, broken down by METROBET 2014 1 1 2016 1 1 METROBET Total 1 1 2 Table seven: CAD calls featuring Paddy Power betting shops from 01 April 2014 to 31 March 2017, broken down by PADDY POWER 2014 589 634 86 506 1815 2015 948 1118 135 934 3135 2016 864 1041 118 1122 3145 2017 217 263 33 335 848 PADDY POWER Total 2618 3056 372 2897 8943 Table eight: CAD calls featuring William Hill betting shops from 01 April 2014 to 31 March 2017, broken down by WILLIAM HILL 2014 1165 1183 259 1093 3700 2015 1569 1498 318 1332 4717 2016 1409 1279 332 1387 4407 2017 361 342 95 351 1149 WILLIAM HILL Total 4504 4302 1004 4163 13973 Please note that each call has been graded in accordance with the National Call Handling Standards as below: Immediate (I) Those calls where the immediate presence of a police officer will have a significant impact on the outcome of the incident. If the officer is not required immediately then the S grade should be applied.
Target: To attend within 12 minutes 75% of the time. Significant Priority (S) These are priority calls and this grade must be considered before the I grade is used. The majority of calls requiring a police response within an hour will attract this grade. This Grade will also be used to meet our pledge commitment. "When responding to non-emergency cases involving vulnerable victims and witnesses or agreed priorities we aim to get to you within 60 minutes." Target: To attend within 60 minutes. Extended (E) Any call that requires police attendance that can be scheduled will be dealt with by appointment that will be agreed with the caller. The appointment should take place on the day of the call or the following day to ensure that an appropriate response is made within 48 hours. Calls in this category should be dealt with by scheduled appointment. Referred (R) This grade applies to calls that do not require the attendance of a police officer. I would like to take this opportunity to thank you for your interest in the Metropolitan Police Service. Information Rights Unit