TRAINING PROGRAM JOIN THE EFFICY DIVING ACADEMY

TRAINING PROGRAM JOIN THE EFFICY DIVING ACADEMY

FOREWORD Dear Diver, Thank you for your interest in our Efficy Diving Academy program. Our mission: Helping people work more effectively. By carrying out the Right tasks, going through the Right processes and using the Right tools, we are convinced you will deliver the Right results. How do we plan on achieving our mission? Thanks to our Diving Academy program and its 13training courses that have been built to enhance your skills and those of your team. This program will also give you the ability to learn how to work in team and make you discover the importance and flexibility of collaborative working. Efficy s philosophy is to be deeply committed to the understanding of its customers needs and to provide them with the most valuable services, this is what we call Deeper Customer Engagement. Pursuing excellence also means being agile and flexible, this is why Efficy is pleased to offer you a training program that is fully adapted to your business needs. As you will shortly discover, this training program breaks down into levels. As a user of Efficy, you start at the Bubblemaker Level and, three levels upwards, enter our ultimate Dive Master level. You are very special, and you deserve your training program to be 100% customized. To help you out in the quest for the right training course, Efficy Diving Academy has even thought of some recommended training paths you could follow according to your professional activity (eg: Finance, Helpdesk, Project, etc.) Once you have attended your chosen courses in our own premises (Belgium, the Netherlands, France and shortly in other countries where we will be represented) you get a lifelong chance to do a training refresh anytime you like in the future. Thanks for diving with us and enjoy the program. Cédric Pierrard CEO efficy Diving Academy 02

DIVING ACADEMY FOR EFFICY USERS MASTER EFFICY WHILE EVOLVING LEVEL BY LEVEL Customers who invest in training report more than 50% ROI on their Efficy investment. This is why Efficy Diving Academy presents a broad array of training sessions to empower your people with the skills and knowledge they need to get the most of Efficy CRM. Evolve level by level! Choose the training session that best suits the needs of your business activity. How do you get to the next level? Start at LEVEL #1, select at least one training course* in the list of the level you are at, get your level certification by taking the diving test of your selected training courses and move to the next level. LEVEL #1 BUBBLEMAKER TRB-01 EFFICY ESSENTIALS * TRB-02 QUICK EFFICY ESSENTIALS * TRB-03 EFFICY EXTENDED USAGE TRB-04 WORKING SMART WITH EFFICY TRB-05 PEAK ME UP USER TRB-06 EFFICY QLIK SENSE USER LEVEL #2 SCUBA DIVER TRS-01 SALES MODULES TRS-02 HELPDESK MODULE TRS-03 PROJECT MODULE TRS-04 MARKETING MODULE + FLEXMAIL ESSENTIALS LEVEL #3 OPEN WATER DIVER TRO-01 TEMPLATES MODULE TRO-02 FLEXMAIL ADVANCED TRO-03 QUERIES MODULE TRO-04 INVOICING MODULE TRO-05 EFFICY QLIK SENSE CREATOR LEVEL #4 DIVE MASTER TRD-01 CONFICY FIELDS + CONTENT MANAGEMENT TRD-02 CONFICY USER RIGHTS + SECURITY MANAGEMENT Register online via the Efficy extranet No extranet account? Register here *Efficy Essentials Training sessions (TRB-01 or TRB-02) are compulsory to reach the next levels. To get to LEVEL #2, choose either Efficy Essentials (TRB-01), which is the comprehensive version, or Quick Efficy Essentials (TRB-02), the intensive and short version. efficy Diving Academy 03

LEVEL #1 BUBBLEMAKER EFFICY ESSENTIALS Duration 1 DAY Reference TRB-01 This hands-on training presents the basic modules of Efficy in order to get you started with the day-to-day work in your Efficy CRM. Learn how to create, manage and edit the main tools of your CRM solution: companies, contacts, projects, agenda, tasks, documents, emails. At the end of the training, you will feel comfortable carrying out basic but key tasks in your Efficy CRM. Every Efficy user should attend this course. This basic training is essential when it comes to using Efficy on a daily basis. Basic knowledge of Internet usage is required but no prior knowledge of your Efficy CRM. EFFICY QUICK ESSENTIALS Reference TRB-02 This training session presents Efficy basic modules in order to get you started with the day-to-day work in Efficy. Learn how to create, manage and edit the main tools of Efficy CRM: companies, contacts, projects, agenda, tasks, documents, emails. At the end of the training, you will feel comfortable using all basic modules of your Efficy CRM. This training session will not include any exercises but will require your full attention. Every Efficy user should attend this course. This basic training is essential when it comes to using Efficy on a daily basis. Basic knowledge of Internet usage is required but no prior knowledge of your Efficy CRM. EFFICY EXTENDED USAGE Reference TRB-03 This training will go one step further in the daily usage of your Efficy CRM. Advanced features will be explored: working with lists, use and share contacts/company records/appointments, manage notifications, secure records, merge duplicates. At the end of the day, Efficy CRM will have disclosed all its basic hidden tools. Now you will control Efficy s basics but also its advanced usage. Every experienced Efficy user could attend this course. Basic knowledge of Internet usage is required. You should also have attended either Efficy Essentials (TRB-01) or Efficy Quick Essentials (TRB-02). efficy Diving Academy 04

1 As BUBBLEMAKER START USING EFFICY a bubblemaker, you will get a chance to take your first breaths in your Efficy CRM solution. You will learn how to use the essential equipment of your CRM solution to feel comfortable with its basic modules and features. This first diving experience will enable you to build the diving toolkit necessary to your evolution. WORKING SMART WITH EFFICY PEAK ME UP USER EFFICY QLIK SENSE USER Duration Reference 1 DAY TRB-04 Reference TRB-05 Reference TRB-06 After this theoretical and practical training you will be able to handle day to day situations, handle different interruptions, control your workload, learn to decide immediately, plan your agenda and tasks in a proactive way, know the difference between important and urgent, work on an empty email inbox, practice clean desk -policy, learn how to delegate efficiently, put your ideas into actions and ensure you have a good balance between business and private life. Everyone who wants to work more efficiently as an individual and in a team. You should also have attended either Efficy Essentials (TRB-01) or Efficy Quick Essentials (TRB-02). During this intensive training you will become familiar with Peak Me Up tools; its instant messaging, its challenge system, its ranking, its reporting features etc. You will understand how the mobile app works and how you can configure it according to the needs of your business activity (eg: set up objectives/ challenges, define number of earned points, stars) At the end of the day you will have learned how you can boost your sales and motivate your sales teams thanks to Efficy sales gamified app. All end users who are related to the sales activities of your company, for example, your account managers and sales directors. You should also have attended either Efficy Essentials (TRB-01) or Efficy Quick Essentials (TRB-02). The graphical reports in Qlik Sense will give you as the user the possibility to get a clear overview on all important data in your Efficy environment fast. During this dedicated training you will learn how to use the custom reports that are made for you and you will know exactly what you are looking at. After this training you will know how to work with various filters, settings and how to export reports. Everyone that needs to use the Efficy Qlik Sense reports will benefit from this training. You should also have attended either Efficy Essentials (TRB- 01) or Efficy Quick Essentials (TRB-02). efficy Diving Academy 05

LEVEL #2 SCUBA DIVER SALES MODULE Reference TRS-01 The training will focus on all Efficy CRM modules related to sales. You will learn how to process lead life cycle, i.e. creating sales opportunities, sending offers and invoices to customers. Creating, adding products, proposal documents or follow-up actions will no longer be a mystery when you complete this training. In other words, you will learn everything you need to know to carry out a successful customer approach. All end users who directly deal with customers such as the sales team. Few months of experience of your Efficy CRM are strongly recommended. HELPDESK MODULE Reference TRS-02 This training will make you discover your Efficy support and customer service management solution. Throughout this training session, you will learn how to manage the different communication channels (inputs and outputs) to ensure customer relationship follow-ups. This training will emphasize the creation of tickets, assignments, delegation and follow-up tasks. It will also show you your Efficy extranet interface, which offers a dedicated customer view. All users dedicated to your support, helpdesk (complaint department) or after-sales service. Few months of experience of your Efficy CRM are strongly recommended. efficy Diving Academy 06

2 SCUBA DIVER GO DEEPER... Once you have completed the Bubblemaker level, our Scuba Diver sessions will take you to a higher level. At this stage, you will become a daily user of Efficy CRM with considerable skills. Most importantly, this scuba diving experience will give you the necessary usage techniques and strategies specific to your position. PROJECT MODULE MARKETING MODULE & FLEXMAIL ESSENTIALS Duration Reference 1/2 DAY TRS-03 Duration Reference 1/2 DAY TRS-04 The purpose of this training is to familiarize yourself with the management of your Efficy Project Module. You will learn how to define your new projects, how to plan resources using the dedicated calendar. This training will deepen your knowledge of task assignment and follow-up mechanisms. Thanks to this training session, your work will be organized in a way that key information about your project is available to all those who need to access or modify them. This hands-on training will introduce you to Efficy Marketing Module and Efficy Profiles Module. You will then learn how to synchronize these two Efficy modules with Flexmail, your e-mailing tool. You will also acquire the basic skills necessary to the creation of newsletters or e-mailing campaigns. At the end of the day, managing your own events and campaigns will be an easy task for you. Project managers and everyone involved in the process of managing and setting up projects or processes. Few months of experience of your Efficy CRM are strongly recommended. All end users who want to launch professional campaign to their Efficy database and through their powerful Flexmail e-mailing campaign tool. Few months of experience of your Efficy CRM are strongly recommended. efficy Diving Academy 07

3 OPEN WATER DIVER DEEP DIVE INTO ALL EFFICY POSSIBILITIES There is always something exciting about exploring deeper dive places. Whatever it is that stimulates your interest, Efficy Diving Academy has the right training course. As an open water diver, you will specialize in your Efficy CRM with advanced techniques. TEMPLATES MODULE FLEXMAIL ADVANCED * * Given by Flexmail Duration Reference 1/2 DAY TRO-01 Duration Reference 1/2 DAY TRO-02 During this hands-on training, discover how to create Document- and E-mail Templates in MS-Office, how to use and share them among your colleagues in order to ensure automated company communication. Templates are very useful when you need to create customer invoices, offers or when you have a recurring email model you would like all employees use when then send an e-mail to your customers. With this training you bring homogeneity within your company. During this technical training you will get to know all standard Flexmail features step by step. At the end of the training you will have the technical knowledge to set up your email marketing strategy. You will learn how to manage your contacts, create email messages and forms, how to send out campaigns and analyze your results. You will also dive deeper into the marketing automation possibilities of Flexmail, where you ll learn how to set up simple and multi-step automated scenarios for your sales follow-ups, events and more. All users who need to create or handle standardized documents and email templates. Basic knowledge of MS-Word, MS-Excel and MS-Outlook is necessary. You shall also have a few months of experience with Efficy given that, to make the most of this training, knowledge of the Efficy database fields and data model is essential. Everyone who wants to send an e-mail campaign in a professional way. It is strongly recommended that you attend Efficy Marketing Module + Flexmail Essentials (TRS-04) prior to this advanced training session. efficy Diving Academy 08

LEVEL #3 OPEN WATER DIVER QUERIES MODULE Reference TRO-03 During this hands-on training, you will become an expert of your Efficy Query Tool. You will learn how to create, run and share Queries based on your Efficy database in order to get the most of your data. After this training, you will be able to answer questions key to the development of your business activity, for example, how many customers you have in a certain region, who are your most loyal customers, what are the products you sell the most, etc.. You will also learn how to customize your screen views All end users who will have to issue reports, use contact lists to send emails, analyse business growth etc. Few months of experience with Efficy will be needed as well as knowledge of Efficy database fields and data model. INVOICING MODULE Reference TRO-04 This training offers a discovery of our Efficy Invoicing Module. You will learn how to invoice recurring (or not) products, services, files and projects. You will be taught how all those services can be invoiced based on your Efficy Timesheets and thanks to your invoicing template. At the end of the day, you will be able to manage the whole invoicing process of your company. All end users dedicated to the invoicing procedure in your company. A few months of usage of Efficy CRM is required before attenting this course. Attending Efficy Project Module training is strongly recommended. EFFICY QLIK SENSE CREATOR Reference TRO-05 Your data within Efficy represent a treasure of information. When you want to adapt your existing sheets, from within your existing dataset with fields (the report) or you want to add new sheets, then this training is something for you. You will learn amongst other things about the different datatypes, graphs and components which you can use to give your user as clear information as possible. Everyone who wants to change the existing Efficy Qlik Sense overviews. You will need a few months of experience with Efficy. Knowledge of Efficy database fields and data model is also necessary. efficy Diving Academy 09

LEVEL #4 DIVE MASTER efficy Diving Academy 10

4 DIVE MASTER MORE THAN USING EFFICY, CONTROL IT If you want to take the next step, get a taste of what it is to control your Efficy CRM tools thanks to our Divemaster training courses. If becoming an expert of your Efficy CRM and learning how to manage it from A to Z sounds like fun, then those training courses are for you. CONFICY FIELDS +CONTENT MANAGEMENT CONFICY USER RIGHTS +SECURITY MANAGEMENT Duration Reference 1/2 DAY TRD-01 Duration Reference 1/2 DAY TRD-02 This hands-on training presents the features of Efficy Designer. It teaches you how to configure your Efficy CRM to customize your database and your Efficy solution to the needs of your company. You will learn how to configure new input interfaces, to customize menus and drop down lists. You will also be able to create references (for documents, e-mails, projects, etc.). In this hands-on training, the features of Efficy Designer will be presented in order to understand how you can create and manage users and groups of users. You will also learn how to manage the rights and the security parameters of Efficy CRM. At the end of the day, you will be able to set up user rights, default security parameters and lists sharing. Key users and database administrators with at least few months of experience with Efficy. IT-mindedness is required as well as excellent knowledge of Efficy database fields and data model. Key users and database administrators with at least few months of experience with Efficy. IT-mindedness is required as well as excellent knowledge of Efficy database fields, data model. efficy Diving Academy 11

SET UP YOUR OWN DIVING PROGRAM Choosing the right training program can seem tricky, this is why Efficy Diving Academy has built five recommended Training Adventure Paths that will allow you to acquire the expertise relevant to your Efficy CRM usage. Helpdesk Finance Marketing Sales Project Management Administrator efficy CRM BUBBLEMAKER 1. Efficy (Quick) Essentials & Extended (TRB-01/02/03)* 2. Work Smart with Efficy (TRB-04) 3. Efficy Qlik Sense User (TRB-06) 1. Efficy (Quick) Essentials & Extended (TRB-01/02/03)* 2. Work Smart with Efficy (TRB-04) 3. Efficy Qlik Sense User (TRB-06) 1. Efficy (Quick) Essentials & Extended (TRB-01/02/03)* 2. Work Smart with Efficy (TRB-04) 3. Efficy Qlik Sense User (TRB-06) 1. Efficy (Quick) Essentials & Extended (TRB-01/02/03)* 2. Work Smart with Efficy (TRB-04) 3. Peak Me Up (TRB-05) 4. Efficy Qlik Sense User (TRB-06) 1. Efficy (Quick) Essentials & Extended (TRB-01/02/03)* 2. Work Smart with Efficy (TRB-04) 3. Efficy Qlik Sense User (TRB-06) 1. Efficy (Quick) Essentials & Extended (TRB-01/02/03)* 2. Work Smart with Efficy (TRB-04) 3. Efficy Qlik Sense User (TRB-06) efficy CRM SCUBA DIVER 1. Helpdesk Module (TRS-02) 1. Project Module (TRS-03) 1. Marketing Module + Flexmail Essentials (TRS-04) 1. Sales Module (TRS-01) 1. Project Module (TRS-03) 1. Sales Module (TRS-01) 2. Project Module (TRS-03) * Compulsory

efficy CRM OPEN WATER DIVER efficy CRM DIVE MASTER 1. Templates Module (TRO-01) 2. Queries Module (TRO-03) 3. Invoicing Module (TRO-04) 1. Templates Module (TRO-01) 2. Flexmail Advanced (TRO-02) 3. Queries Module (TRO-03) 4. Invoicing Module (TRO-04) 1. Templates Module (TRO-01) 2. Queries Module (TRO-03) 3. Invoicing Module (TRO-04) 4. Efficy Qlik Sense Creator (TRO-05) 1. Templates Module (TRO-01) 2. Queries Module (TRO-03) 3. Efficy Qlik Sense Creator (TRO-05) 1. Templates Module (TRO-01) 2. Queries Module (TRO-03) 3. Invoicing Module (TRO-04) 4. Efficy Qlik Sense Creator (TRO-05) 1. Conficy Fields + Content Management (TRD-01) 2. Conficy User Rights + Security Management (TRD-02) efficy Diving Academy 13

BE TRAINED BY OUR CERTIFIED DIVE INSTRUCTORS Learn from our certified dive instructors. Efficy Diving Academy is made up of Efficy experts committed to teaching you how to gain the necessary skills to use your Efficy CRM in an efficient and proactive way. Thanks to them being certified, get subsidies* each time you attend our training sessions. Meet our dive instructors in our offices in Brussels, Paris and Utrecht! * those subsidies are available for companies located in Belgium efficy Diving Academy 14

LIKE TO DIVE WITH US? Register online You have an extranet account? Register online via the extranet You don t have any account? Register here Need more info? Call us... Brussels : +32 474 34 79 36 Paris : +33 6 44 50 32 26 Utrecht : +31 6 17 43 35 18 efficy Diving Academy 15

Belgium (headquarters) Efficy S.A. / N.V. Rue Colonel Bourg 105 A 1140 Bruxelles Tel.: +32 2 648 18 98 Fax.: +32 2 648 18 94 France Luxembourg Netherlands Spain Switzerland Turkey Efficy France SARL 41 Rue Périer 92120 Montrouge Tel.: +33 1 55 43 15 15 Efficy Luxembourg SA Rue d Arlon 4 8399 Windhof Tel.:+352 20 30 10 16 Efficy Nederland BV Atoomweg 63 3542 AA Utrecht Tel.: +31 30 6025450 Efficy España Av. Portal de l Angel, 36 08002 Barcelona (España) Tel. : +34 934 453 468 Efficy Suisse SA Rue de Lausanne 37 1201 Genève Tel: +41 21 508 70 82 Efficy Yazılım A.Ş. Dünya Ticaret Merkezi EGS Business Park Blok 2 Yeşilköy Mah. Atatürk Cad. No:12/8 34149 Bakırköy İstanbul Tel.: +90 212 463 71 41 www.efficy.com