3.1: Asking for Information : Understanding Euphemisms : Conversation Activity : Observing Body Language 20 4.

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1 Contents Introduction xi CHAPTER 1 Common Courtesy in America 2 SECTION 1: SPOKEN AND UNSPOKEN LANGUAGE 4 1.1: Polite or Rude? 4 1.2: Body Language 6 SECTION 2: POLITE, ACCEPTABLE, OR RUDE? 12 SECTION 3: CULTURES IN CONTRAST : Asking for Information : Understanding Euphemisms : Conversation Activity 19 SECTION 4: BITS AND PIECES : Observing Body Language : Humor 23 THE PIE CHART 25 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER 1 26 CHAPTER 2 Meeting People 28 SECTION 1: GETTING TOGETHER : Making New Friends : Formal and Informal Get-Togethers 32 SECTION 2: POLITE BEHAVIOR IN FORMAL SITUATIONS 38 v

2 vi CONTENTS SECTION 3: INFORMAL GET-TOGETHERS : Extending Invitations : Introducing Yourself : Starting a Conversation : Expressing Thanks Informally 45 SECTION 4: BITS AND PIECES : Formal Written Invitations : Formal Thank-You Notes : Writing an Invitation and Thank-You Note : Humor : Advice from Zenobia 51 THE BAR CHART 52 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER 2 53 CHAPTER 3 Emergencies 54 SECTION 1: GETTING HELP : What to Do in an Emergency : Emergency Services 58 SECTION 2: EMERGENCY SITUATIONS 64 SECTION 3: A MATTER OF LIFE OR DEATH : Calling for Help 68 SECTION 4: BITS AND PIECES : Preventing Emergencies : Practicing Home Safety : Knowing Your Environment : Personal Safety Discussion Questions 73 THE BAR CHART 74 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER 3 75 CHAPTER 4 Community Services 76 SECTION 1: TRANSPORTATION AND PUBLIC AGENCIES : Transportation : Public Agencies 80

3 CONTENTS vii SECTION 2: USING COMMUNITY SERVICES 84 SECTION 3: THE POST OFFICE AND THE TELEPHONE : Using the Post Office : Using the Telephone 89 SECTION 4: BITS AND PIECES : Reading Traffic Citations : Understanding Street Signs : Getting Car Insurance : Reading the Phone Book : Humor 96 READING A MAP 97 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER CHAPTER 5 Getting a Job 102 SECTION 1: FINDING EMPLOYMENT : Looking for a Job : Interviewing for a Job 107 SECTION 2: TRANSLATING YOUR JOB EXPERIENCE INTO ENGLISH 112 SECTION 3: THE JOB INTERVIEW : Calling for an Interview : Making the Appointment : Talking about Yourself in the Interview : Understanding Help Wanted Ads 120 SECTION 4: BITS AND PIECES : Writing Resumes : Writing the Cover Letter : Writing the Thank-You Letter : Filling Out Job Applications : Understanding the Payroll Check 129 THE BAR CHART 130 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER 5 131

4 viii CONTENTS CHAPTER 6 Minding Your Money 132 SECTION 1: YOUR MONEY : Protecting Your Money : Spending Your Money 137 SECTION 2: SAVING AND SPENDING MONEY 142 SECTION 3: CONSUMER RIGHTS : Asking for a Refund or Exchange : Making a Complaint 149 SECTION 4: BITS AND PIECES : Safety in Banks : Opening a Bank Account : Making a Deposit : Writing Checks : Canceled Checks : Comparison Shopping 155 MAKING A BUDGET 156 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER CHAPTER 7 Finding a Place to Live 160 SECTION 1: RENTING OR BUYING : Housing and Your Rights : Housing and Your Finances 164 SECTION 2: FINDING A PLACE TO LIVE... AND STAYING THERE 170 SECTION 3: BUYING OR RENTING : Talking to Real-Estate Agents : Talking to Landlords or Managers 176 SECTION 4: BITS AND PIECES : Tenants Rights : Filling Out Rental Applications : Understanding Rental Agreements : Understanding Eviction Notices 181

5 CONTENTS ix OWNING YOUR OWN HOME 182 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER CHAPTER 8 In Sickness and in Health 184 SECTION 1: STAYING HEALTHY : Finding a Doctor : Illnesses 188 SECTION 2: SEEKING MEDICAL ADVICE 194 SECTION 3: SEEING THE DOCTOR : Making an Appointment : Talking to the Doctor 200 SECTION 4: BITS AND PIECES : AIDS : Immunizations : Your Personal Check-List of Immunizations : Understanding Hospital Admittance Forms : Filling Out Health Insurance Forms : Understanding Lables on Medicine 207 THE BAR CHART 208 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER CHAPTER 9 Food and Nutrition 210 SECTION 1: FOOD AND HEALTH : Eating at Home : Eating Out 215 SECTION 2: FOOD AND RESTAURANTS 220 SECTION 3: ENJOY YOUR MEAL! : Ordering in a Restaurant : Complaining about Your Order : Conversation Activities 228

6 x CONTENTS SECTION 4: BITS AND PIECES : Food Poisoning : Milk Allergies : Table Manners : Understanding Food Labels 231 THE LINE GRAPH 234 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER CHAPTER 10 Education in the United States 236 SECTION 1: SCHOOLS IN THE UNITED STATES : General Education : Higher Education 240 SECTION 2: TAKING TESTS AND REACHING YOUR GOALS 244 SECTION 3: GETTING THE MOST OUT OF YOUR EDUCATION : Making Appointments with Instructors : Asking an Instructor for Help 249 SECTION 4: BITS AND PIECES : You re Never Too Old to Learn! : Cheating : Taking Tests : Filling Out College Application Forms 257 READING A MAP 259 SECTION 6: EXPANSION ACTIVITIES FOR CHAPTER APPENDIX A Translating Measurements into English 261 APPENDIX B Using the Internet: Traveling on the Information Highway 264 CASAS/SCANS Correlations 266