TERMS & CONDITIONS OF SERVICE

Transcription

1 TERMS & CONDITIONS OF SERVICE We like to keep your booking and tennis experience as easy and straight forward as possible, so it s important you take a little time to read the following Terms & Conditions of Service to understand how TENNIS MONSTERS manages tennis coaching services and events at all of our clubs. Tennis coaches not employed by TENNIS MONSTERS are not permitted to book the tennis courts for their own commercial use. The following are the Terms and Conditions of Service for TENNIS MONSTERS (Tennis Monsters Limited). All customers are required to accept these Terms and Conditions of Service prior to participation in TENNIS MONSTERS Lessons including but not limited to Holiday Programmes, Private Lessons and Interclub Coaching. TENNIS MONSTERS customers accept the following terms and conditions by completing and signing the Tennis Monsters Enrolment Form: L E S S O N S 1. TENNIS MONSTERS offer 30min, 45min, 1hr and 1.5hr class durations. 2. TENNIS MONSTERS offer a $10 Trial option for the first class, after that the customer should enrol in the whole Term in Junior Group lessons or for Adults buying a Concession Card. The Trial class cost is the Extra Non Member Club Fee. 3. Children s classes & Adult courses are payable by the term in advance usually 9 weeks 4. For Junior Group lessons, TENNIS MONSTERS does not accept payments by Concession Cards. 5. There will be no refunds for class bookings that are cancelled within one week of the start of the term unless the Application for Refund is accompanied by a medical certificate. 6. There are no refunds for withdrawals or non attendance during the term due to change of mind. Refunds/credits will only be issued when the Refund/Credit form has been filled in and is accompanied by a medical certificate. Refunds/credits will only be issued when three or more classes have been missed. Terms & Conditions of Service Nov2016 Tennis Monsters Page 1 of 5

2 7. Make up classes will be provided for classes that are missed due to Public Holidays or illness. If a public holiday falls on your scheduled class day, or you have fallen ill for a session, you can contact your Coach to enquire about the possibility of a make up class. Up to two Make Up lessons per term (maximum) are permitted if there is space in another equivalent class. 8. Changing between classes may be permitted at the discretion of TENNIS MONSTERS, provided there is sufficient space in the required class and that any additional costs are paid. 9. If you book a private or group lesson with ANY of our coaches, you have the right to cancel your appointment 24 hours prior to the lesson; this will ensure the possibility for other players to fill the spot left by the player, or to confirm the minimum number of players required to hold a group lesson are attending. Otherwise, if the player cancels the lesson without prior notice less than 24 hours before the lesson, he/she will be charged the full price of the lesson. H O L I D A Y P R O G R A M M E 1. A Holiday Programme session that is cancelled or changed to an alternate session a week or more before the date of the session is eligible for a full refund / credit. 2. A holiday Programme session that is cancelled or changed less than a week before the date of the session is not eligible for a refund / credit. 3. There is no refund for non attendance at a Holiday Programme session unless the Application for Refund is supported by a medical certificate. Refunds / credits will only be issued for absences of two sessions or more. I N J U R Y 1. I have voluntarily accepted and assumed the inherent risk or danger of injury in playing tennis and associated activities. 2. In the event of an accident or illness where I am not present, if considered advisable by Tennis Monsters staff, I request that medical attention be secured at my expense and prompt notification be sent to me. 3. I declare my child is medically and physically fit and does not suffer from any injury disease or condition, either physical or mental that would affect his or her ability to safely participate in any authorised or recognised activities run by TENNIS MONSTERS. If I am unsure about this declaration, or my child does suffer from such a condition I have listed it on the TENNIS MONSTERS Enrolment Form or I am aware that I must bring it to the attention of TENNIS MONSTERS immediately. Terms & Conditions of Service Nov2016 Tennis Monsters Page 2 of 5

3 4. I indemnify TENNIS MONSTERS from all claims, losses and expenses (including legal costs) suffered or incurred at any time as a result of, or resulting directly or indirectly from, myself or my child s failure to observe the rules, policies, guidelines and reasonable directions of TENNIS MONSTERS staff members. 5. I agree that TENNIS MONSTERS may from time to time use photographs, digital imaging or video media that may include my child, for the promotion of TENNIS MONSTERS. All media will be tastefully and respectfully used. CHANGES TO PLAYERS C OURT BOOKINGS TENNIS MONSTERS reserves the right to: 1. Make price changes without notice. 2. Cancel any booking at short notice. (A staff member will contact you and re assign a different time or give a player credit refund if deemed appropriate). 3. Re assign a court other than the court which has been booked specifically online or otherwise. D O U B L E B O O K I N G S 1. TENNIS MONSTERS does not take responsibility for any booking conflicts. In the case of a double booked court, we will do our best to help come up with a solution based on the circumstances. 2. Pre paid confirmed bookings take precedence over any booking claim that is not in our Tennis Management System. 3. It is the client s responsibility to provide evidence of any booking claim. 4. Where TENNIS MONSTERS is found to be in error, it will do its utmost to rectify the situation within reason. P O O R W E A T H E R C A N C E L L A T I O N 1. In the event of poor weather, customers are requested to contact the coach or refer to the TENNIS MONSTERS website to enquire if the lesson will run as per normal or be cancelled. Terms & Conditions of Service Nov2016 Tennis Monsters Page 3 of 5

4 2. Decisions regarding lesson cancellations are under the sole discretion of the tennis coach responsible for the lesson. 3. In the event of poor weather resulting in the cancellation of the lesson, a make-up lesson will be added on to the coaching term or another agreed scheduled time. 4. In the event that there are multiple cancellations of lessons due to poor weather, a bulk group lessons will be offered equal to the total number of lessons cancelled. 5. This group of lessons will fall within the current coaching term. 6. NO credits will be forwarded onto the next coaching term. All cancelled lessons due to poor weather must be made up in the current coaching term. 7. If pupils do not attend make up lessons, payment will not be refunded nor followed on to the next coaching term. 8. In the event of poor weather resulting in the cancellation of the lesson once the lesson has commenced, full charge will apply. S O C I A L T E N N I S E V E N T S O R T O U R N A M E N T S 1. Payment due for the specific event in Advance. Payment can be made for a single session once the registration opens for the event. 2. Cancellation of position at any event must be made at least 24 hours prior to the start time or full fee will be charged. 3. TENNIS MONSTERS reserves the right to reduce or cancel the event if there are not sufficient numbers for the session. 4. If a session is cancelled, you will be refunded your entry fee PLAYER CODE OF CON DUCT Players must follow staff directions at all times. Aggressive behaviour towards staff or other players will not be tolerated. N O S M O K I N G P O L I C Y 1. In the interests of Public Health and comfort, smoking is not permitted on the courts, in the changing rooms or within the administrative areas or clubhouse of any of the three venues. Terms & Conditions of Service Nov2016 Tennis Monsters Page 4 of 5

5 N O P A R K I N G 1. Pompallier Tennis Club Patrons are not permitted to park their vehicles on the church grounds at any time. If you are parking on Green Street, please park on the tennis club side of the street. Parking on the resident side of Green Street may result in a fine or your car being towed away. There is plenty of street parking on surrounding streets. P L A Y E R E T I Q U E T T E 1. Please take all your rubbish with you and leave the tennis courts, change rooms and bathrooms clean and tidy for the next player to use and enjoy. 2. Early morning and late evening players please be mindful of the local residents who live nearby. Try to keep loud conversation and outbursts on court to a minimum. 3. Please respect our environment and take your old ball cans and empty drink bottles home where you can for recycling. C O M M E R C I A L B O O K I N G S 1. Friends-teaching-friends or family is not permitted without prior consent from TENNIS MONSTERS coaching team. 2. For any private bookings or events which require the services of the Coaching staff, (i.e., Event or Tournament Planner/Manager, Run a Team Building or Company On Court Training) Companies must apply in writing to TENNIS MONSTERS outlining the exact details of the event that is to be held, before any booking considerations can be made. We will then discuss with the committee of the Tennis Club and provide a response based on the initial request. 3. Coaching on Tennis Courts managed by TENNIS MONSTERS without prior consent is deemed to be trespassing. Terms & Conditions of Service Nov2016 Tennis Monsters Page 5 of 5