LOYALTY PROGRAM. The Surf Club Palm Cove. Where you help save lives...

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1 LOYALTY PROGRAM My Surf Club The Surf Club Palm Cove Where you help save lives...

2 WELCOME TO The Surf Club Palm Cove Our new My Surf Club Rewards loyalty program has been created to say thank you and to give you more of what you love at your favourtite club. Using your current financial Membership Card, you can start earning My Surf Club Rewards points instantly, giving you access to discounts, special promotions and offers, as well as extra rewards! How Do I Earn Points? My Surf Club Rewards is a system that instantly rewards you throughout the Club. You will earn points every time you play the Club s gaming machines with your Membership Card inserted, or make a purchase at the bar or bistro and swipe your card. Every member is automatically earning My Surf Club Rewards points. New members start on the My Surf Club Rewards Ruby level and can then increase levels through Emerald and Sapphire to Diamond. Keep earning My Surf Club Rewards points and start enjoying more exclusive privileges and discounts. When you re ready, redeem points for cash*, food, beverages or merchandise in the club! *If you are eligible to redeem points for cash.

3 How do I redeem points? Dine at our bistro and use your points to pay for, or discount, your meal! Reward yourself with a cold beverage from our bar. Just swipe your card and use your points to pay. Purchase a gift for yourself or your loved ones. Choose from our selection of merchandise. Redeem your points for cash* Just see any of our friendly staff *If you are eligible to redeem points for cash.

4 Discover the power of our brand new Member's Benefits Rewards Ruby Emerald Sapphire Discount on Food & Beverages* up to 10% 15% 25% Use Your Points to Redeem Cash Use Your Points to Purchase Food & Beverages Access to Member's Promotions Birthday Meal Free Tea & Coffee in the gaming room Visitation Points Take Away Alcohol Two Weekly Members Draws Priority Reservations $200 Members Draw Prize if not present Please ask our friendly staff about our premium Diamond level

5 FREQUENTLY ASKED QUESTIONS What level will I be in? Your level is determined by the amount of My Surf Club Rewards points you earn over 3 months. Points are what we use to determine what level you qualify for. Each level provides discounts and special offers to reward you. All new members will begin on My Surf Club Rewards Ruby level. How do I earn points? Earn 1 point* for every $1 spent on food, beverages, merchandise or other sales made through an electronic Point-Of-Sale (POS). Ruby level starts at 1 point for every $7 turnover on gaming machines. Visitation Points Swipe your card through our Member Kiosk at the reception desk to win bonus points. Pick a Box- Is a game at our Member Kiosk for your chance to win a free beverage or extra bonus points** *Points cannot be earned on purchases of cigarettes, raffle tickets or purchases paid for by points. ** Terms & Conditions Apply

6 FREQUENTLY ASKED QUESTIONS How do I redeem points? Redeeming your My Surf Club Rewards points is simple. Just present your Membership Card at the bar and tell the staff you want to use your points. If you choose to redeem cash you can do so at the value of $5, $10, $20*. The value of the transaction will be deducted from your points where each point is worth 1c (100 points = $1). Example: 500 points = $5 Beverage 1,500 points = $15 Meal 2,500 points = 3Year Membership Can I advance to the other My Surf Club Rewards levels? Absolutely. We review all levels regularly and once you qualify, you will automatically advance to the next level and will start enjoying the additional benefits and rewards immediately. How will I know if I have changed levels? At any time you can swipe your Membership Card at a Member Kiosk and view your current level. Also don t forget we are always here to help. Feel free to ask our friendly staff who will be able to help you. *If you are eligible to redeem points for cash

7 How long will I maintain my level? Levels are recalculated on the first day of every quarter, so you may change levels every three months. How long do I have my points for? You have 12 months to redeem your points within the Club from the time you earn them. Any unused points will be forfeited. Do I have to participate in the My Surf Club Rewards program? All Social members* of The Surf Club Palm Cove are eligible to participate in the program, however you may opt out any time. You will no longer receive point/credit accrual or participate in any associated promotional activity. You will still have full access to the Club and be eligible for Members-only major promotions. Will the program and its benefits change? Yes. The program is reviewed annually and minor changes can be made at any time. *Excluding Casual Members

8 How do I accelerate my points balance? Choose The Surf Club Palm Cove as your venue of choice and keep an eye out for bonus specials and ways to earn bonus points during specific times. Where can I get more information? You can speak with any one of our knowledgeable staff members or a Duty Manager.

9 RESPONSIBLE GAMBLING The Surf Club Palm Cove is committed to ethical and responsible behavior that recognises the importance of our member s and patron s wellbeing with a focus on minimising the potential harm of gambling. PRIVACY NOTICE The Surf Club Palm Cove Is committed to the privacy of members. While the information collected from My Surf Club Rewards is important in allowing us to provide superior products and services, our most important asset is our member s trust. Information collected via the My Surf Club Rewards program will not only be safeguarded according to strict standards and security it will only be used to improve our services to you, the member. The Surf Club Palm Cove will take all reasonable steps to protect the member s personal information which we hold from misuse, loss and unauthorised access, modification and disclosure.

10 TERMS & CONDITIONS 1. My Surf Club Rewards is only available to financial members of The Surf Club Palm Cove. 7. MSCR points earned must be redeemed within twelve (12) months of the date they were accrued. 2. My Surf Club Rewards will be known as MSCR throughout the Terms and Conditions. 3. Management reserves the right to impose restrictions of the MSCR offers at their discretion. 8. To accumulate MSCR loyalty rating, the member must: a. Have their membership card inserted and accepted in the gaming machine whilst playing. b. Present their Membership Card when making purchases at the Point of Sale terminals throughout the Club. 4. The prize rewards or discount benefit cannot be transferred or assigned to any other person than the member. 9. It is the responsibility of the member to ensure their membership card is properly inserted in the gaming machine and is earning MSCR points. 5. Management will resolve 10. Different accrual rates and any dispute which arises from redemptions apply for MSCR a member s connection with tiered loyalty levels. MSCR at its own discretion. 11. Management will not be 6. Daily food and beverage liable for any unauthorised use redemption must be done in of member s Membership Card person by the member and and the subsequent the assigned Membership accumulation or redemption of Card must be presented. MSCR points. Photo ID and/or signature may be requested.

11 12. Redemption of MSCR points and must be done in person by the member and their assigned Membership Card must be presented. Photo ID and/or signature may be requested. 13. The Surf Club Palm Cove is not responsible for any lost or stolen cards. 14. In the event a Membership card is lost or stolen, the member must report it immediately to Management. 15. The Surf Club Palm Cove reserves the right to correct any balance of MSCR points resulting from malfunction, operator error, fraud and/or other causes. 16. In the event of a member s death, MSCR points accrued on their card remain the property of The Surf Club Palm Cove. 17. In the event of a member s death or cancellation of their membership, any unused MSCR points will be forfeited. 18. Participation in MSCR indicates acceptance of these Terms and Conditions as well as General Terms & Conditions of Promotions and Membership at The Surf Club Palm Cove. 19. Management reserves the right to amend the conditions of the loyalty program. 20. MSCR program membership, promotions and benefits may be revised or altered at any time without prior notice by The Surf Club Palm Cove Management. 21. In the event MSCR ceases to operate all benefits will be cancelled within 30 days of issuing notice to members. Information current as of 01/05/2015

12 facebook.com/surfclubpalmcove The Surf Club Palm Cove #SurfClubPalmCove The Surf Club Palm Cove Where you help save lives...