Welcome to our swim school and thank you for choosing Swim City to be your learn to swim provider.

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Arthur McCoy
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your swim school Welcome to our swim school and thank you for choosing Swim City to be your learn to swim

our philosophy To develop and provide a high quality learn to swim programme in Lower Hutt, resulting in all

enjoyable environment Where we offer swimming lessons We offer the majority of our lessons at Huia

1 your swim school Welcome to our swim school and thank you for choosing Swim City to be your learn to swim provider. our philosophy To develop and provide a high quality learn to swim programme in Lower Hutt, resulting in all residents having the opportunity to take part in swimming lessons and water safety skills in a safe and enjoyable environment Where we offer swimming lessons We offer the majority of our lessons at Huia Pool+Fitness. Limited lesson programmes are also available at Naenae Pool+Fitness and Stokes Valley Pool+Fitness. Length of each lesson Aquatots, preschool, school age and adults: Swordfish: Eel: 25 minutes 45 minutes 60 minutes

2 Number of children in each lesson Huia Pool+Fitness Aquatots Shrimp, Pipi, Sea Monkey, Tadpole, Guppy, Frog Max of 6 +1 parent Goldfish Max of 4 +1 parent Pre-school Crab, Starfish, Squid, Clownfish, Salmon, Dolphin Max of 4 School age Turtle, Stingray, Cuttlefish, Paddlefish, Octopus, Seal Max of 4 Marlin Max of 5 Orca, Otter, Walrus Max of 6 Swordfish Max of 8 Eel Max of 10 Naenae Pool+Fitness / Stokes Valley Pool+Fitness Aquatots Sea Monkey, Pipi Max of 8 +1 parent Tadpole, Guppy, Frog, Goldfish Max of 7 +1 parent Pre-school Crab, Starfish, Squid, Clownfish, Salmon, Dolphin Max of 4 School age Turtle, Stingray, Cuttlefish, Paddlefish, Octopus Max of 4 Marlin Max of 5 Orca, Otter, Walrus Max of 6 Swordfish Max of 8 FAQS Do you offer make up lessons or credits for missed lessons? We do not offer make up lessons, but do provide credits for missed lessons due to sickness. If you can provide a medical certificate within a month of the date on the certificate, we will credit up to two lessons per term. Children in Aquatot classes are not required to provide a medical certificate but the up to two credits per term rule still applies. Please advise the office ASAP if your child is unable to attend. If we have to cancel any lessons due to unforeseen circumstances a credit will be placed on your account. These credits will be put towards payment for the next term of lessons. No refunds will be issued. Do lessons follow the school terms? Yes, our swimming term follows the school calendar. In addition to the standard four terms, we offer intensive programmes during school holidays to help boost your child s swimming ability.

3 What experience and qualifications do the instructors have? All of our instructors receive extensive in-house practical and theory based training, as well as attending the national STA course (Swimming NZ Swim Teacher Award). This is a nationally recognised qualification which all instructors complete to ensure consistency within the swim school. Will my child have the same instructor each term? We cannot guarantee your child will have the same instructor each term. How do I go about re-booking term by term? We use a roll-over booking system, whereby your child is automatically rolled over into the same class as the previous term. What if my child progresses? If your child s instructor has informed the administration team that they are ready to progress to the next level we will contact you to discuss available options. What if my child is not progressing? Depending on the individual child, it can take some time to master certain skills required to progress to the next level. If you are concerned about your child s progression please do not hesitate to speak with office staff. We will follow up on your concern and speak to the relevant instructor, doing our best to ensure your child continues to develop their swimming skills. Payments All new clients are required to pay at the time of booking. We accept eftpos, credit card (visa or mastercard), cash or cheque payments at the Swim City office. Existing clients Invoices are issued after the roll-over process. Full payment is required by the date shown on your invoice. Any payments not received incur an automatic withdrawal with no further communication. You are welcome to re-book any available spaces and make full payment at that time. We accept eftpos, credit card (Visa or Mastercard), and cash payments at the Swim City office, alternatively you can use internet banking. Details below: Account Number: Account Name: Reference: Hutt City Council [Your invoice number] LTS *Adults will be required to re-book each term. Please contact the office to discuss your options.

4 Weekly payment option For our existing clients we do offer the option of paying in advance by an Automatic Payment. Please note that all term fees are still required to be paid in full by the date stated on the invoice. Please call the office on for further information. Do you offer any discounts? When booking three or more family members into the programme we offer a third person discount (50% off the price of the third and subsequent family member). We also offer a discounted price on the holiday intensive programme when you book for both (full) weeks. What if we do not want to continue? If you choose to discontinue with swimming lessons, please inform the Swim City office (not your instructor). It is important for us to know so we can keep our records up to date and prevent others from missing out. Notification of cancellation of lessons must be received by the Swim City office no later than 48 hours prior to the start of the lesson. Failure to do so will incur a one lesson fee What if we would like a term off? Please advise the Swim City office if you would like a term off. You can contact us during the final week of the current term to rebook for the following term. We can offer no guarantees for the same time or space Concerns? Our aim is to provide you and your children with the best possible service. If you are unhappy about anything regarding you or your child s swimming, please contact the Swim City coordinator by ing us at swim.city@huttcity.govt.nz. If we are unaware of your concerns, then we cannot deal with them appropriately. We are here to help. Many children do take some time to settle into lessons for the first time, some patience and care on both our parts will get the results we both want. We want your an enjoyable experience for both yourself and your child. Office hours Monday-Friday: 9am-5.30pm Saturday: 8am-5.30pm Sunday: 8am-12pm Reduced hours during the school holidays Contact details Telephone: swim.city@huttcity.govt.nz

5 checklist for swimming lessons Always bring along your Orange Card, this will be needed for entry into the pool Please be ready for your lessons 5 minutes before the lesson starts All pre-schoolers and school age children must wear a swim cap and fitted goggles Girls are required to wear one-piece fitting togs Boys are required to wear fitted swimwear Please ask your child if the toilet is required before lessons No child under 8 years of age is to be left unattended during lesson time. Swim wear, goggles and caps can be purchased from the pool shop Swim City reserves the right to cancel or change classes and instructors or move students if the need arises. Although we strive to maintain a consistency with instructors this is not always possible.

Welcome to our swim school and thank you for choosing Swim City to be your learn to swim provider.

your swim school Welcome to our swim school and thank you for choosing Swim City to be your learn to swim provider. Values: Fun, Integrity, Inclusive Mission statement: To provide our community with the