Customer Information Policies & Procedures

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Doreen Conley
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1 We love teaching and CARE about your child! Customer Information Policies & Procedures Ph Meyers Rd Strathalbyn SA 5255 admin.spswim@bigpond.com

Please contact the Sue Pryor Swimming office to enquire about our lessons, services and rates.

The office is regularly open from 8:00am - 5:00pm Monday to Friday (Closed for lunch break various times) 8:00am - 12:30pm Saturday Messages

2 Please contact the Sue Pryor Swimming office to enquire about our lessons, services and rates. Staff can also assist you with making or changing bookings. OFFICE HOURS: Please complete below to show you have received this booklet. The office is regularly open from 8:00am - 5:00pm Monday to Friday (Closed for lunch break various times) 8:00am - 12:30pm Saturday Messages can be left on the telephone if the office is unattended. (08) admin.spswim@bigpond.com ABN: admin.spswim@bigpond.com Sue Pryor Swimming is a member of: Swim Australia and AustSwim I have received the attached booklet in regards to: policies on enrolment, re-enrolment, payment, late payment fees, missed lessons and safety in and around the swimming centre, and I accept these policies. Name (please print):... Signed:... Date:...

3 Teaching Team We love teaching, and care about your child! This philosophy, along with small classes, individual attention and a continual monitoring of students needs and progress sets Sue Pryor Swimming apart from many other swim schools. A key focus is the development of comfort, trust and balance in the water, without flotation aids, in a fun and caring environment. Sue Pryor (Owner) Tabitha Lewis (Manager) Robyn Evans (Admin) We encourage year round participation to develop strong swimming and safer swimming skills. Swimming is a lifetime skill that improves with correct repetition and practise. FACILITIES: Karen Thompson Carrie Wilson Peter Chesser Set in a tranquil garden setting, the modern, light and airy facility has been built with a focus on healthy living and environmentally responsible practices. We only use natural cleaning products and waste is recycled or composted. SERVICES AVAILABLE: Tamara Ceccato Tim Lovelock Melissa Randall Lessons (4 months to adult) Aquarobics Lap swimming Family leisure swimming Rehabilitation Brittany Jackson Karin Reddecliffe

4 POOL RULES All persons attending the swim centre must comply with the pool rules and FAMILY LEISURE SWIMMING The pool can be hired in half hour blocks for your private use. Please enquire at the office for availability and conditions the directions of staff. The medical forms provided must be completed and handed in to staff before the start of any water activities. The vehicle speed limit in the grounds is restricted to 10km/hr. All vehicles to park in the designated car park area, unless by arrangement. All children must be under direct parental control whilst in the car park, grounds or the building area. Teachers only have a duty of care for their students in the pool. The tiled pool deck area is restricted to the use of teachers and students under teacher direction. Parents, visitors and non-swimming children must stay on the blue floor. No running, climbing or jumping in the pool centre - Walk Only. Diving or entry to the pool is only allowed under teacher direction. Students with a communicable illness or head lice are not to swim until the condition is alleviated. Noise beside the pool is to be kept to a minimum to enable the teachers and students to focus on the lesson. There is no photography or video allowed by members of the public unless received permission from admin. AQUAROBICS: Aquarobics is a whole body work-out that uses the resistance of the water to improve strength, endurance and aerobic capacity. It is available for all ages & abilities - work at your own pace from therapy to intensive. A fun way to improve fitness with friends or a social club. THE TEACHING TEAM The staff at Sue Pryor Swimming come from a variety of backgrounds, but all share a love of teaching, a high level of skill and expertise and a commitment to providing the best teaching methods for the students. Staff regularly attend conferences and keep updated on International advances in teaching strategies, teaching methods and swim centre management.

SWIM SQUAD Some swimmers advance to the stage where they are eligible to join our Squad. Squad training can prepare them for competitive swimming and is an excellent option for fitness.

SwimSAFER week, in week 8 of each term, covers different themes where children are taught to think for themselves using the skills learned in lessons Deep water - all lessons have a component in deep

COMMUNICATIONS Noticeboards: Our main noticeboard is updated weekly and includes important information, dates and reminders. This is also emailed to everyone who has provided their email address.

5 SWIM SQUAD Some swimmers advance to the stage where they are eligible to join our Squad. Squad training can prepare them for competitive swimming and is an excellent option for fitness. SwimSAFER Sue Pryor Swimming has a strong emphasis on teaching safer water skills. Children will be taught survival strokes, the use of survival aids, and the recognition of dangers. SwimSAFER week, in week 8 of each term, covers different themes where children are taught to think for themselves using the skills learned in lessons Deep water - all lessons have a component in deep water - this teaches coping skills very early starting with drop downs from all surfaces and into all depths, and then swimming to a safe place. COMMUNICATIONS Noticeboards: Our main noticeboard is updated weekly and includes important information, dates and reminders. This is also ed to everyone who has provided their address. Please also note the other noticeboards around the facility. These may display current articles and information on a range of topics including swimming, parenting, health, nutrition and exercise. Newsletter: We produce a newsletter in week 6 of each term. Latest versions will be sent via and hard copies are available for those without internet access. Teacher Feedback: Teachers love to talk to parents about how their child is managing in the pool - but their time is sometimes limited. If there is anything important that we don t get to discuss during/after lessons we ll give you a ring. If you have any concerns or questions, or wish to discuss any aspect of your child s progress please contact the teacher. Photos: Sue Pryor Swimming advises that photographs and or videos may be taken of swimming lessons and carnival events. Sue ADULT LEARN-TO-SWIM: We offer lessons for adults to learn to swim, and encourage those who have never taken the plunge to have a go. Individually or in very small groups, we teach swimming and survival basics with sensitivity and fun! Pryor Swimming reserves the right to use them for publicity, promotional and marketing purposes (eg. Facebook, website, printed publications, certificates etc.). If you do not wish for your child's image to be used, please notify the office in writing.

6 PAYMENTS Lessons are booked per term Fees are due to be paid in full by the end of Week 1 of the term. Booking lessons per term holds your child/children's place in that class for the term. Please note that you are paying to hold a place in the class, rather than for the number of lessons you actually attend. Progressions We have 3 levels: Yellow Green Red - comfort and trust - propulsion to suit every swimmer - strokes Families with more than one child are eligible for discount for the second and subsequent children. Cash, cheque or on-line transfers are all welcomed. Credit Card facilities are also available at the office or by phone. Refunds are NOT available or applicable if classes are missed and/or participation stops. MISSED LESSONS Sue Pryor Swimming has found that regular attendance at the usual class is the most effective way for you/your child to learn and for you to get value for money. We do, however, understand that circumstances will occur that prevent attendance at the normal lessons. Therefore, if notice of an absence is given before 9am on the day of the lesson, we will provide the opportunity for a voucher swim for the missed class. Voucher swims are a half hour time in the pool for immediate family only and must be booked with admin. Voucher swim days and times are determined by Sue Pryor Swimming and expire after each swimming term. Should we be unable to provide your child with their normal lesson at the scheduled time (due to teacher illness/unavailability, a pool health hazard, a pool/building defect, etc) we will organise to reschedule that lesson at a later date in the term or in the holidays. BABY SWIMMING Babies are special! We encourage baby to start their water experience from 4 months of age. They have not developed fear of the water, and have some innate behaviours that help us in teaching them to be safer and competent in the water. Cueing to hold their breath, by using the words Ready, set, go is one of the first things your baby will be taught in their swimming lessons. We do not force this activity, but carefully monitor the child s reactions, and gradually take them under when they are comfortable (it s usually the parents who are most nervous!!). Our aim is to teach comfort, trust and confidence in the water, and impart vital safety skills. This is included in all our levels, especially in Swim Safer Week (week 8). Role of Parents Balance (not hold) your child so that they can feel the buoyancy Be a safe place ie: don t reach for your child, let them reach for you Give them time to experiment, be independent and think for themselves in a safe way Please be punctual, positive and encouraging Strokes Aims Effortless power = swimming long distances effortlessly and with speed Head and therefore body position are the building blocks of effortless power and therefore safer swimming Balance - able to float front and back with no floatation equipment this is the first step and most crucial even for Olympians!

CLASSES (half hour duration) Children are placed in small classes to suit their individual needs and experience and when possible groups are of similar ages and abilities. It s your first lesson.

7 CLASSES (half hour duration) Children are placed in small classes to suit their individual needs and experience and when possible groups are of similar ages and abilities. It s your first lesson.. Swimming should be an enjoyable activity so try to arrive relaxed and positive, especially if the experience is new. Your child will feel calm and secure and lessons will be more successful. Punctuality is essential. Classes will not be delayed for late arrivals. To avoid your children feeling rushed and missing the important warm up component of their lesson, please endeavor to be on time. What to bring: Get the gear packed and have a rehearsal at home, so your child is used to wearing their bathers. Have a light meal (if it s that time of day) and try to arrive early, so noone is flustered or rushed. Please toilet your child before the lesson. In the swimming bag bring - Bathers, swim nappy (firm leg fitting for baby) and towel Swimming caps are strongly recommended. Caps keep hair out of the eyes and mouth, reduce drag and improve pool hygiene. It is very important that children learn to swim without reliance on goggles. However, if eyes become irritated, then goggles may be worn in the latter part of the lesson. Due to Health Regulations, goggles must be supplied by the swimmer. Certificates Certificates are awarded for achievement of milestones - in small steps. Everyone likes to have recognition of a success, and we love to reward the children for their hard work. A list of the certificates that we award is posted on the wall. LATE PAYMENT FEES Where term payment has not been received by week 3 a $10.00 per child late fee will be charged to cover administration costs unless prior arrangements have been made. Options for payment can be arranged, please see the admin staff as soon as possible. CANCELLATION FEES Should you decide to cancel your booking(s) after classes have commenced for the term, a $20.00 cancellation/administration fee will be charged for each class cancelled. RE-ENROLMENT Re-enrolment for the next term will take place from week 6 of each term. Reminders will be displayed on the noticeboards and in the Newsletter (hard copy and ). Please notify the admin staff of your requirements, i.e. do you wish to: continue with your current class. change day or time. exit/ cancel lessons. To enable us to find the best class for your child, please inform us of your intentions by week 8. Invoices are prepared and ed out during week 10. Those who have not provided us with an - hard copies will be available for collection. CHANGED DETAILS Please let us know if any of your contact details change, including address, phone number(s) & postal address.

Ways to keep our centre greener... Please use the bins and containers OUTSIDE the building for disposal of rubbish - it keeps our Swim Centre clean. We also recycle or compost appropriate items.

8 Ways to keep our centre greener... Please use the bins and containers OUTSIDE the building for disposal of rubbish - it keeps our Swim Centre clean. We also recycle or compost appropriate items. The bins are clearly labeled so please select the correct bin and teach your children to do so also. a Recyclables: Yellow bin b Rubbish: Blue bin eg. nappies, non-recyclables c Compostable: Food scraps d 10c Refundable drink containers. Behaviour Management When the children are in the pool (or are under the teachers control while waiting to enter) then they are the teacher s responsibility however, at all other times, your children are your responsibility. We have provided as safe an area as we can inside and outside, but our duty of care is only to the students in our class. We need you to supervise (and educate if necessary) the use of the other areas. Behaviour management of the children in the pool during classes is done solely by the teacher. Please do not interrupt unless the teacher has asked you to be involved. This is so that your children are not confused by whom to listen to. Ways to keep our centre safer... Within the centre Please walk inside the centre - children can run around outside on the tennis court. On leaving the pool, please towel off excess water before entering the attached building to reduce water on the floor and increase safety for yourself and others! Please mop up any water lying around (mop is provided in the large toilet/change area). Please supervise your children in the kitchen and sink area; care should be taken with hot drinks from coffee machine. Please supervise younger children if using the coffee machine and near snacks. Toilets are aerobic waste system so only toilet paper should be flushed use hygiene disposal unit provided for other items. All children not in a lesson must be supervised by a parent or guardian (this includes children using the toilets, in the playpen, outside at the blackboard or tennis court). Lights and heaters in the toilets and change room areas should be turned off after use.. Outside the centre Security fencing should only be opened by adults or children over 10 years. It is not for climbing on. Car park Speed limit of 10kph to be followed at all times. Supervise your children in the car park and keep to pathways provided. Cars are parked at drivers own risk.

JUNIOR SW I M 18/19 LESSONS.

JUNIOR SW I M 18/19 LESSONS. 18/19 JUNIOR SW I M LESSONS www.huishleisure.co.uk SWIM LESSONS AT HUISH LEISURE Swim at your own pace! Lessons are taught on a rolling programme which enables children to join at any stage and progress