2014 Memorial Hermann Ironman Texas The Facts Memorial Hermann Ironman Texas

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Cecily George
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1 2014 Memorial Hermann Ironman Texas The Facts The following is a collection of facts provided by many of the organizations involved in the production of the 2014 Memorial Hermann Ironman Texas Number of athletes registered = 2,744 men = 2,100; women = 641; Pro men = 33; Pro women = 31 Number of states represented = 49 (North Dakota not represented) Number of foreign countries represented = 64 Number of athletes from Texas = 1,154 / 42% Number of athletes from The Woodlands = 123 / 4.5% Number of athletes from Montgomery County = 197 / 7.2% Age of the youngest athletes = 18 Age of the oldest athlete = 80 Number of athletes over 50 = 450; over 60 = 85; over 70 = 10 Number of athletes serving in the military = 55 Number of athletes employed in law enforcement or a fire fighter = 32 Number of First Timers = 1,234 (a record) Number of athletes that checked in = 2,421 Number of Finishers = 2,205; 91% Men s Pro Winner = Bevan Docherty, New Zealand Women s Pro Winner = Kelly Williamson, Austin, TX 8 hours, 9 minutes, 37 seconds 8 hours, 53 minutes, 42 seconds Total Prize Money = $75,000 Number of volunteers = 4,000 - representing 30 states; 69% female Number of estimated spectators = 18,000 Temperature at start = 62 0 F High zip code = 84 0 F Average humidity = 67% Lake Woodlands water temperature = F July 7, 2014

2 Amount of money donated by the Ironman Foundation to local charities = $100,000 Interfaith of The Woodlands - $15,000 Boy Scouts of America - $15, additional local charitable organizations Number of phone calls to Ironman Traffic Impact Hot Line = 463; 65% pre-event Tons of trash & recycling collected = 25.48: 49.2% trash / 50.8% recycling Number of porta-potties = 153 Mobile Incident Command: Bike Route: Run Course: Number of MCSO assigned to Command Post = 8 Number assigned to EOC - Conroe= 3 Department of Public Safety Captain = 1 MCSO Dispatchers = 2 Fire Marshalls Office = 4 Officers assigned to Finish line= 14 Montgomery County Sheriff Office Officers assigned to Town Green Park= 20 (Pct. 3 Constables) MCSO Motors = 6 K-9 units = 6 Officers District 6 = 130 Officer District 2= 30 Officers District 5= 48 Officers District 4= 20 Officers = 39 Total Law Enforcement Officers = 331 Approximate number of man hours worked by Law Enforcement = 3,000 July 7, 2014

3 The Woodlands Fire Department Rescue boats = 2 Rescue Divers = 3 Haz-mat personnel WFD =4 Conroe F.D. = 2 Haz-mat Apparatus = 1 with air monitoring equipment EOC: Deputy Chief = 1 Battalion Chief = 1 Dispatch Supervisor = 1 Dispatchers =2 Memorial Hermann Hospital Number of athletes treated in Memorial Hermann Main Medical = 319 Montgomery County Hospital District EMS (Mutual Aid provided by CCEMS) Ambulances (2 paramedics per ambulance) = 8 Supervisor (Field) =1 Supervisor (Bike) = 2 Squad Units (single paramedic) = 2 Ambulance Transportation Officers (2 Main Medical, 1 Transition) = 3 Bike Teams (2 paramedics per team) = 7 Command Post: Command Staff = 3 Dispatchers (Day shift) = 4 Dispatchers (Nightshift) = 4 Emergency Planner = 1 Patient Tracking = 2 Mutual Aid (CCEMS): Bike Teams = 8 UTV Carts Mutual Aide (County Fire Departments) = 2 July 7, 2014

4 UTV Carts = 4 Transports EMS: Combined Ambulance & UTV Cart = 44 Transports by Ambulance to Main Medical = 9 Transports by UTV to Main Medical 29 Transports to Hospital ER = 7 Patient refusals = 3 The Woodlands Township Parks and Recreation Department Aquatics Total number of Waterfront Lifeguards = 57 (1 per 48 registered athletes) Lifeguards on the shore (at Start, then rotated to canal) = 7 Lifeguards on rescue boards = 4 Lifeguards on kayaks = 45 Lifeguards in a power boat = 1 The Woodlands Convention and Visitors Bureau Approximate number of hotel nights in The Woodlands and in a 20 miles radius of The Woodlands = 10,000 Percent of outside The Woodlands visitors surveyed = 86% Percent of those surveyed staying at least one night in The Woodlands = 59% Percent of those surveyed identified as a spectator = 33% Percent of those surveyed live outside Texas = 53% Percent of those surveyed identified as first time visitors to The Woodlands = 50% Percent of those surveyed plan to visit The Woodlands in the future = 76% Percent of hotels surveyed that indicated the event Greatly Impacts our business = 100% Percent of businesses surveyed that indicated the event Greatly Impacts or Moderately Impacts our business = 57% (See attached surveys for more results) Number of complaints / compliments received by The Woodlands Township = 7 / 11 Economic Impact from original projection by WTC = $15.9 million July 7, 2014

5 Number of primary agencies and organizations involved = 54 Memorial Hermann The Woodlands Hospital World Triathlon Corporation The Woodlands Township The Woodlands Convention and Visitors Bureau Montgomery County Precincts 1, 2 & 3 Montgomery County Sheriff s Office Montgomery County Constable Precincts 1, 2, 3, 4 & 5 The Woodlands Fire Department Montgomery County Office of Emergency Management Montgomery County Fire Marshall Bureau of Alcohol, Tobacco, Firearms and Explosives Federal Bureau of Investigation Montgomery County Amateur Radio Emergency Service Montgomery County Hospital District Cypress Creek Emergency Medical Services Texas Department of Public Safety Oak Ridge Police Department Shenandoah Police Department Magnolia Police Department Aldine ISD Police Conroe ISD Police Montgomery ISD Police Spring ISD Police Department Navasota Police Department Montgomery Police Department Grimes County Sheriff s Office Harris County Sheriff s Office Walker County Sheriff s Office Walker County Constable LandPlan Engineering General Growth Properties The Woodlands Development Company Woodlands Joint Powers Agency San Jacinto River Authority General Electric Warmack Investments Lake Woodlands Property Owner s Association East Shore Association Texas Department of Transportation Texas Forest Service The Brazos Transit District Union Pacific Railroad Cynthia Woods Mitchell Pavilion The Woodlands Waterway Marriott Interfaith of The Woodlands Waste Management Lone Star Multi Sport Club Woodlands Running Club July 7, 2014

6 2014 Memorial Hermann Ironman Videos Official Productions Race Day: (10:13) Volunteer: (3:07) Other Stories of Interest July 7, 2014

7 Ironman Texas Survey - Hotels Q1 How much does the Ironman Texas event impact your business? Answ ered: 6 Skipped: 0 Greatly impacts our... Moderately impacts our... Does not really impac... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Greatly impacts our business Moderately impacts our business Does not really impact our business Other (please specify) Responses % % % % 0 Total 6 # Other (please specify) Date There are no responses. 1 / 10

8 Ironman Texas Survey - Hotels Q2 What impact did Ironman Texas have on your hotel's occupancy? Answ ered: 6 Skipped: 0 Increased compared to... No change compared to... Decreased compared to... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Increased compared to last year No change compared to last year Decreased compared to last year Responses 33.33% % % 0 Total 6 2 / 10

9 Ironman Texas Survey - Hotels Q3 What was your average occupancy during Ironman week? Answ ered: 6 Skipped: 0 # Responses Date 1 98% 5/23/ :01 AM 2 100% 5/22/2014 2:27 PM 3 100% 5/22/ :58 AM % 5/21/2014 5:38 PM 5 Sunday - Tuesday was normal busy schedule, Wednesday was very slow, Thursday and Friday were sold out and Saturday was slightly disappointing with seemingly none of the hotels in the area selling out (according to call-arounds) 5/21/2014 3:50 PM 6 100% 5/21/2014 3:44 PM 3 / 10

10 Ironman Texas Survey - Hotels Q4 What was your ADR during Ironman week? Answ ered: 6 Skipped: 0 # Responses Date 1 $ /23/ :01 AM /22/2014 2:27 PM $ /22/ :58 AM 4 $240 5/21/2014 5:38 PM 5 Average of $229 5/21/2014 3:50 PM 6 $400 5/21/2014 3:44 PM 4 / 10

11 Ironman Texas Survey - Hotels Q5 Did you have a minimum length of stay during Ironman Week? Answ ered: 6 Skipped: 0 Yes No If yes, how many nights? 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Yes No If yes, how many nights? Responses 16.67% % % 4 Total 6 # If yes, how many nights? Date 1 3 5/23/ :01 AM 2 3 5/22/ :58 AM 3 2 5/21/2014 5:38 PM 4 3 5/21/2014 3:44 PM 5 / 10

12 Ironman Texas Survey - Hotels Q6 Did you feel that you were well informed about the event and traffic impact prior to the event? Answ ered: 6 Skipped: 0 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Yes No Responses % % 0 Total 6 6 / 10

13 Ironman Texas Survey - Hotels Q7 Do you have any suggestions or comments for next year's Ironman event? Answ ered: 5 Skipped: 1 # Responses Date 1 Keep up the great work 5/23/ :01 AM 2 It went great 5/22/ :58 AM 3 Don't have it coincide with the Dave Matthews concert. Family-friendly activities in Town Center (Market Street, Waterway, etc.) 4 Is there any way to limit the number of overlapping events, such as Woodlands HS Prom, major Concerts, etc? It causes major transportation issues, and complaints for getting into restaurants in a timely manner. Maybe consider providing transportation for the participants on the day of the event to the start location as we had many requests and parking then was an issue for everyone. 5/21/2014 5:38 PM 5/21/2014 3:50 PM 5 Will be great for us (hotels) when it moves to April, it's great in May but will be better in April 5/21/2014 3:44 PM 7 / 10

14 Ironman Texas Survey - Hotels Q8 Did you receive any customer feedback about the event that you would like to share with us? Answ ered: 4 Skipped: 2 # Responses Date 1 No yet, our survey will not show up until next week 5/22/ :58 AM 2 Majority always seem pleased with the event. 5/21/2014 5:38 PM 3 complaints for getting into restaurants in a timely manner. Maybe consider providing transportation for the participants on the day of the event to the start location as we had many requests and parking then was an issue for everyone. We did hear some positive feedback on how well the event and participants are welcomed into the community as they have not experienced that in most other cities. 4 Received many surveys with all 10's and we have already started rebooking guests who stayed with us 5/21/2014 3:50 PM 5/21/2014 3:44 PM 8 / 10

15 Ironman Texas Response Survey Q1 What type of business do you have? Answ ered: 36 Skipped: 1 Restaurant Retail Hotel Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Restaurant Retail Hotel Other (please specify) Responses 27.78% % % % 11 Total 36 # Other (please specify) Date 1 massage 5/28/ :49 PM 2 Health and Wellness 5/28/ :18 AM 3 Market Street 5/23/ :29 AM 4 security 5/22/2014 3:45 PM 5 Theatre/movies 5/22/ :16 AM 6 Salon 5/22/2014 8:24 AM 7 Medical spa - Voted #1 in the Woodlands 5/21/2014 8:49 PM 8 Nail Salon 5/21/2014 4:00 PM 9 Dance Instruction 5/21/2014 3:44 PM 10 Wellness and Cosmetics Center 5/21/2014 3:33 PM 11 Salon 5/21/2014 3:33 PM 1 / 12

16 Ironman Texas Response Survey Q2 How important is the Ironman Texas event to your business? Answ ered: 35 Skipped: 2 Greatly impacts our... Moderately impacts our... Does not really impac... Other (please specify) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Greatly impacts our business Moderately impacts our business Does not really impact our business Other (please specify) Responses 22.86% % % % 7 Total 35 # Other (please specify) Date 1 Impacts our business in a negative way. People would not go out in the traffic 5/24/2014 1:14 PM 2 we provide security services 5/22/2014 3:45 PM 3 Hurts Business and runs up my payroll patrolling parking lot 5/22/ :16 AM 4 Negatively impacts it however, due to traffic blocks to our location 5/21/2014 8:49 PM 5 Negative impact on our business on Saturday (race day). No easy access to the Mall. 5/21/2014 6:26 PM 6 Makes it difficult for our clients & staff to get to class 5/21/2014 3:44 PM 7 effects our business in a bad way. Clients cannot get to appointments on time or not at all. 5/21/2014 3:33 PM 2 / 12

17 Ironman Texas Response Survey Q3 What was the impact on your sales over last year? Answ ered: 35 Skipped: 2 Increase No change Decrease 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Increase No change Decrease Responses 28.57% % % 13 Total 35 3 / 12

18 Ironman Texas Response Survey Q4 By what percentage were your sales impacted? Answ ered: 27 Skipped: 10 # Responses Date 1 less than 1% 5/28/ :49 PM 2 10% 5/28/ :18 AM 3 2% 5/27/ :20 PM 4 100% 5/24/2014 1:14 PM 5 20% 5/23/2014 7:46 PM 6 na 5/23/2014 5:50 PM 7 Hard to tell exactly because of the I-45 traffic issues due to the Grand Parkway, but we were down 25% over a usual Saturday. 5/23/2014 7:55 AM 8 none 5/22/2014 3:45 PM 9 1% 5/22/2014 3:10 PM 10 down 67% on saturday but up 10% sunday 5/22/2014 1:23 PM /22/2014 1:20 PM 12 36% 5/22/ :16 AM 13 dont have the numbers yet 5/22/ :56 AM 14 2% 5/22/2014 9:50 AM 15 Down 25% 5/22/2014 8:24 AM 16 50% 5/21/ :37 PM 17 we saw a slight increase week over week, but the week overall is down from surrounding weeks due to traffic impact. 5/21/ :22 PM 18 50% 5/21/2014 8:49 PM 19-5% 5/21/2014 6:26 PM /21/2014 5:39 PM /21/2014 4:58 PM 22 Saturday -25% 5/21/2014 4:24 PM 23 12% 5/21/2014 4:21 PM /21/2014 4:07 PM % 5/21/2014 4:00 PM 26 New Business but sure enjoyed the business 5/21/2014 3:47 PM 27 30% decrease 5/21/2014 3:33 PM 4 / 12

19 Ironman Texas Response Survey Q5 Do you feel that you were well informed about the event and traffic impact prior to the event? Answ ered: 36 Skipped: 1 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Answ er Choices Yes No Responses 94.44% % 2 Total 36 5 / 12

20 Ironman Texas Response Survey Q6 Do you have any suggestions or comments for next year's Ironman event? Answ ered: 26 Skipped: 11 # Responses Date 1 I'd like to know how to build more awareness in order to perform more pre race stretching and massage. The expo days are very slow for us and we pay our therapists to be there and do mostly sitting around. 5/28/ :49 PM 2 We should have lots of blankets for runners. 5/28/ :18 AM 3 No, what can we do to change things? 5/24/2014 1:14 PM 4 I really haven't thought a lot about this.... I realize there's a need for diverse community activities. 5/23/2014 7:46 PM 5 Implement designated parking areas, to not only help out the people participating/cheering but those that work in Market Woodlands 6 The overall event is wonderful for the community and Market Street gains both negative and positive impact from the event. I would like to see a greater presence of security personnel / volunteers nearest Town Green Park on Friday (Bike Load In) with a more organized effort on how and where athletes should drive up for drop off. I'm happy to work with Scott and his team on this. 5/23/2014 5:50 PM 5/23/ :29 AM 7 Not really. The traffic around the mall will just be an issue that we have to plan for. 5/23/2014 7:55 AM 8 No, I think it is great for the community 5/22/2014 3:45 PM 9 Here at the mall we were aware of the event but customers were still not. more new updates for the customers would be nice. 5/22/2014 1:23 PM 10 Better parking for contestants and spectators 5/22/ :16 AM 11 Great event 5/22/ :56 AM 12 Have a small area of Ironman vendors or event area at Market Street to keep visitors eating and shopping here. 5/22/ :31 AM 13 Traffic congestion results in reduction in sales. Located in Pinecroft lot outside mall. 5/22/2014 8:24 AM 14 No 5/21/ :26 PM 15 Yes, to have the outskirts as the path - i.e., , etc. or Lake Conroe area. 5/21/2014 8:49 PM 16 Many Pines street & Woodlands PKWY should remain clear & open to traffic both directions. 5/21/2014 6:26 PM 17 no 5/21/2014 5:39 PM 18 Parking is issue 5/21/2014 4:58 PM 19 Do not cover trash cans along waterway. Bring in employees to perform upkeep. 5/21/2014 4:07 PM 20 Have signage posted all over the intersections about directional traffic a week prior to the race 5/21/2014 4:03 PM 21 Hopefully, it will not be compounded by road construction. 5/21/2014 4:00 PM 22 We would like to have an Iron Man Menu available and promote within the event 5/21/2014 3:47 PM 23 Too many other events that same day - Proms, Concerts etc. who wants to try to go anywhere 5/21/2014 3:44 PM 24 Would it be possible for our business to block a few parking spaces for our guest? That way they are not forced to miss/be late/cancel appointments. 5/21/2014 3:33 PM 25 Don't have it during Prom season! 5/21/2014 3:33 PM 26 Create paths for pedestrians that do not interfere with runner's paths. I had a situation trying to cross timberloch with runners. There was an easy fix to it had there been someone instructing pedestrians where to walk. Instead, pedestrians were allowed to walk on any side of the road and cross through the paths... I know this has to be the case in some areas. But there are plenty of areas to reduce that. 5/21/2014 3:29 PM 6 / 12

21 Ironman Texas Response Survey Q7 Did you reveive any customer feedback about the event that you would like to share with us? Answ ered: 21 Skipped: 16 # Responses Date 1 The Ironman participants love having us there and appreciate us very much and its a feel good way to volunteer in our community 5/28/ :49 PM 2 Everyone was very grateful for our services. 5/28/ :18 AM 3 Customers were not happy to go into the traffic on race day, Saturday. 5/24/2014 1:14 PM 4 Some complaints were voiced about road/traffic conditions. I didn't inquire regarding the specifics. Additionally, some complaints were about the traffic during the week before the event. I could imagine what a right response would be.... 5/23/2014 7:46 PM 5 NA 5/23/2014 5:50 PM 6 Friday - parking chaos by 1/2 the retailers were vented through our office. Saturday - negative impact on sales due to road closures in and around The Woodlands. Channel 2 news stated on at least 2 broadcasts to "stay away from The Woodlands". 5/23/ :29 AM 7 Had some people say that they really enjoyed the event. 5/23/2014 7:55 AM 8 no 5/22/2014 3:45 PM 9 from the people here for the event loves the area and want to keep coming back. Guest that live here not so much 5/22/2014 1:23 PM 10 No parking 5/22/ :16 AM 11 no 5/22/ :31 AM 12 Some of our guest said it was difficult to get to us so they stayed away on Saturday and waited to attend our establishment once Ironman was over. 13 Ironman participants blow thru red lights and stop signs in the days before the event while out riding their bikes creating a dangerous situation. 5/22/2014 9:50 AM 5/22/2014 5:40 AM 14 None 5/21/ :26 PM 15 Some said they wish they would do this elsewhere as the crowds and street closings are an inconvenience to the residents. 16 It was not an easy drive to The Mall (race day). Streets were blocked & congested. It took more than 2 hours to get here from Magnolia. At 2:00pm Saturday, FM149 was a mess, you needed more than 30 minutes to cross the intersection, no other route to take. 5/21/2014 8:49 PM 5/21/2014 6:26 PM 17 no 5/21/2014 5:39 PM 18 None. 5/21/2014 4:00 PM 19 A few phone calls saying it was too much trouble to come to class. 5/21/2014 3:44 PM 20 The only thing was traffic around market street and the hard time our guest had finding parking. 5/21/2014 3:33 PM 21 Yes a lot of cancelations because they were stuck in traffic. 5/21/2014 3:33 PM 7 / 12

IRONMAN VIP EXPERIENCE

IRONMAN VIP EXPERIENCE WELCOME WHAT S NEXT Thank you for being a part of our 2015 IRONMAN VIP Program at the Memorial Hermann IRONMAN North American Championship Texas presented by Waste Management. This Information Guide will