The Team Trifecta 3 Keys to a Highly Effec6ve Team

Transcription

1 The Trifecta: 3 Keys to Highly Effec7ve The Trifecta 3 Keys to a Highly Effec6ve September 11, 2014 Kristin J. Arnold, MBA, CMC, CPF, CSP 2014 All Rights Reserved Tel: or Fax: or Kris7n@Extraordinary.com President, QPC Inc. The Extraordinary E Juan Tabo Road, ScoXsdale, AZ Specializing in High Stakes Meeting Facilitation & Facilitator Training Conversational Keynotes, Breakouts and Panels The Trifecta Results Process Rela7onships Within constraints Time Resources Capability Clear Goals QPC, Inc. 1

2 The Trifecta: 3 Keys to Highly Effec7ve Alignment Alignment Goal Clarity Role Clarity Authority Feedback Consequences Charter the QPC, Inc. 2

3 The Trifecta: 3 Keys to Highly Effec7ve Have an Agenda Time Topic Presenter Open Close Create a Map Map for Process Improvement 8 Evaluate Progress 1 Alignment & Focus 7 Standardize 2 Understand the Process 6 Plan & Implement Change(s) 3 Locate the Pain 5 Agree on Solution(s) 4 Validate the Process QPC, Inc. 3

4 The Trifecta: 3 Keys to Highly Effec7ve Work- Out Methodology Planning Work Out Session Execution Define problem & issues Collect data Participants identified Prepare leadership Design session Small Group idea generation Develop recommendations Develop action plans Identify owners Town Meeting Report Out Open discussion Decisions made Owners meet with sponsors Next steps Key players Progress reviews GANTT Chart Shewart Cycle PLAN ACT DO CHECK QPC, Inc. 4

5 The Trifecta: 3 Keys to Highly Effec7ve End With an AcEon Plan What Who When Shari Mike Jaclyn Relentlessly Follow Up Submit Status Reports Ask Howzitgoing? Create Visual Metrics The Trifecta Results Process Rela7onships Within constraints Time Resources Capability QPC, Inc. 5

6 The Trifecta: 3 Keys to Highly Effec7ve GODA Process Generate Organize Decide Act Photo: Wikipedia.com QPC, Inc. 6

7 The Trifecta: 3 Keys to Highly Effec7ve Follow the Process GENERATE ORGANIZE DECIDE ACT Start with a topic, ques7on or task Pause to think Brainstorm the possibili7es by: Freewheel/popcorn Round- robin Post- It Notes AA Ask all! Priori6ze your op7ons down to manageable number (3-5) OR Organize the items by: Categories Affinity groups Time sequence Flow NEVER take the top pick! Build a consensus by asking: Either/Or? Best features? Combine? Parallel paths? Straw poll? OR Select one among a short range of op7ons Create an ac6on plan Devise visual metrics Follow up relentlessly QPC, Inc. 7

8 The Trifecta: 3 Keys to Highly Effec7ve The Trifecta Results Process Rela6onships Within constraints Time Resources Capability Stages of Development Bruce Tuckman, Developmental Sequence in Small Groups. Classics for Group Facilitators, p. 66 Productivity/Efficiency Time QPC, Inc. 8

9 The Trifecta: 3 Keys to Highly Effec7ve Conflict is Normal and Natural Assume PosiEve Intent Set Ground Rules Explain concept Ask for input Check for agreement Enforcement Post Refer QPC, Inc. 9

10 The Trifecta: 3 Keys to Highly Effec7ve JoHari Window You know OPEN You don t know I know I don t know Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, JoHari Window You know OPEN BLIND SPOT You don t know HIDDEN I know CREATIVE UNKNOWN I don t know Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, JoHari Window You know OPEN BLIND SPOT You don t know HIDDEN I know CREATIVE UNKNOWN I don t know Based on the work by Joseph Luft and Harry Ingham. The JoHari Window: A Graphic Model for Interpersonal Relations. University of California Western Training Lab, QPC, Inc. 10

11 The Trifecta: 3 Keys to Highly Effec7ve Building AcEviEes Make it quick Involve everyone Make it okay to pass Tie it to the team Start out easy Keep it lively Be prepared Enjoy yourself Thank them Give Helpful Feedback Timely Wanted Phrase as statement Descrip7ve Don t exaggerate Be posi7ve, honest & direct Look at the context QPC, Inc. 11

12 The Trifecta: 3 Keys to Highly Effec7ve Ac7vely listen Clarify Acknowledge the valid points Think about it Say thank you Ask for help Receiving Feedback CriEque Yourselves +/ What went well? What could be done differently? Results Process Rela7onships The Trifecta Results Process Rela7onships Within constraints Time Resources Capability QPC, Inc. 12

13 The Trifecta: 3 Keys to Highly Effec7ve High Stakes Mee7ng Facilita7on MainStage Conversa7ons & Panel Modera7on Facilita7on, & Presenta7on Skills Training Cri7cal Thinking & Problem Solving Skills Training Consul7ng & Coaching 10 Common Mistakes Panelists Make and How to Avoid Them December 11, Kristin J. Arnold, MBA, CMC, CPF, CSP 2014 All Rights Reserved Tel: or Fax: or Kris7n@Extraordinary.com President, QPC Inc. The Extraordinary E Juan Tabo Road, ScoXsdale, AZ Specializing in 2011 All Rights Reserved High Stakes Meeting Facilitation & Facilitator Training Conversational Keynotes, Breakouts and Panels QPC, Inc. 13