Matrix Pre-Treatment System

Transcription

1 Better Water LLC Matrix Pre-Treatment System R x Only 21 CFR (b)(1) rev. Feb 2017 REA 2333

2 Better Water LLC. All rights reserved. The content of this manual is the intellectual property of Better Water LLC. It is furnished for the express use by Better Water LLC, their customers and dealers, for informational use only for operation, service, and internal training. No part of this manual may be reproduced for distribution, sale, or any intent other than previously described without the written permission of Better Water LLC. This manual is subject to change without notice. Better Water LLC assumes no responsibility or liability for any error or inaccuracies that may appear in this documentation. Adobe and Acrobat are registered trademarks of Adobe Systems, Inc. Better Water LLC; 698 Swan Dr; Smyrna, TN 37167; REA 2333

3 TABLE OF CONTENTS Our Company Contact Us Technical Phone Support Technical Support Info Online Specific Contacts Introduction 02 Warnings & Cautions.. 03 General Requirements and Specifications Models 05 - Important Information for Support Product Description Basic Components 06 - Other Features/Components.. 06 Detailed View of Floor Rack CPVC Model. 07 Pre-Treatment Component Devices Standard Order of Pre-Treatment Component Devices. 08 System Components - Control Box Pressure Transducers Temperature Probe 09 - ph Probe Digital Flow-Meter Pressure Gauges Blending Valve Blending Valve By-Pass Solenoid Valve 11 - City Booster Pump Automatic Control Valves Interlock Wiring System System Component Devices - Sample Box Brine Tanks Multi-Media Depth Filtration Hurricane Filter Particulate Filtration, Cartridge Type, Pre-Carbon Big Blue Filter Multi-Cartridge Housing 20 - Filox Media Filter 21 - Water Softener Dealkalizer Organic Scavenger 28 - Carbon Media Filtration Particulate Filtration, Pre-UV 32 - Ultra-Violet Irradiation, Pre-RO 32 Familiarization with the Operator Interface Terminal (OIT).. 33 rev. Feb 2017

4 - Main Screen 33 - ΔP Pressure Trend Menu ΔP Pressure Status Screen Setup Screen Security Access Levels 38 - How to Enter a Security Level 2 Access Password 39 - How to Enter a Security Level 3 Access Admin Password 39 - Set Date and Time Current Setup, Tank Backwash/Regeneration Timing Tank Cycle Start Times Manual Operation Last Rebed/Filter Change Total Water Usage Tank Setup 52 - EBCT, ph, & UV Dump Settings 53 - City Booster VFD Fault 54 - Low Inlet Pressure Alarm 55 - Logs & Trends Screen Accessing Data on the SD Card 58 - Tank Status Screen Help Menu Screen 62 Operation - General Rack Operation Daily Operation End-of-Day Procedure Monitoring Procedures Valves Legend and Operation of Floor Rack CPVC Model Water Leak Detector. 67 System Maintenance - General 68 - Long Term Storage or Non-Use Adjusting the Blend Valve Temperature Setting Priming the City Booster Pump 71 - Change Particulate Filter Cartridges Replacing Valve Seals and Spacers Calibrate and Replace ph Probe. 75 Service Help - 1 Floor Rack, CPVC /2" Floor Rack, CPVC Control Box (front view) 78 - Control Box (inside lid view) 79 - Control Box (inside view) VFD Box (inside view). 81 Related Consumable and Replacement Parts 82 Related Consumable Media.. 84 Limited Warranty Terms and Conditions.. 85 Appendix A, Checklist - Checklist.. 88 Appendix B, Calculations & Conversions rev. Feb 2017

5 - Conversion Formulas Empty Bed Contact Time (EBCT) Calculation.. 92 rev. Feb 2017

6 Visit our website to see our complete product line of water purification products! Better Water LLC; 698 Swan Dr; Smyrna, TN 37167; rev. Feb 2017

7 0 Our Company Better Water LLC is a leading integrated manufacturer of water treatment equipment and components for the industrial, commercial, and institutional markets. Located in Smyrna, Tennessee, Better Water LLC continues its history of manufacturing and distribution of equipment specifically designed for the renal dialysis market. Founded in 1971, Better Water LLC has built a reputation for solving our customers' toughest problems with high quality products and unmatched service. Contact Us Better Water LLC Technical Support: 698 Swan Dr Phone (615) , press "1" Smyrna, TN support@betterwater.com Phone (615) Customer Service: Fax (615) Phone (615) , press "3" customerservice@betterwater.com Technical Phone Support Support is available regarding all Better Water LLC systems, 24 hours a day, 7 days a week. Normal business hours are Monday through Friday from 8:00 am until 3:30 pm, Central Standard Time (excluding holidays) Call (615) , press "1" for Technical Support Emergency assistance is available after normal business hours (including holidays) by calling (615) Technical Support Info Online Our website, which is updated frequently, contains a wealth of technical support information on the SUPPORT tab and includes: Operator and Service Manuals Consumables and Accessories Lists Technical Service Bulletins For your convenience there are also online forms for placing Orders and requesting Returned Goods Authorization. These are Adobe forms that can be downloaded and either faxed or ed to us. Page 1 of 94

8 Specific Contacts Technical Support Phone (615) , option 1 support@betterwater.com To Place an Order Fax (615) (purchase orders) orders@betterwater.com Phone (615) Customer Service Phone (615) , option 2 (returns) Fax (615) customerservice@betterwater.com Website Helpful information and forms that can be found on our website: - Operator & Service Manuals - Technical Service Bulletins - Consumables and Replacement Parts List - Brochures - Order Form - Return Goods Authorization Request Form Introduction The Better Water LLC Pre-Treatment System is manufactured to the utmost quality. With proper operation, maintenance, and care, this device should give you years of reliable service. Before starting you should first read and have a thorough understanding of this entire. It describes in detail the steps and procedures for safe usage of the Pre-Treatment System. This device was designed and built with consideration for the information that has been provided to use on the current product water requirements at your site of operation. This device was designed and built to blend incoming hot and cold water, boost the pressure to an acceptable level to operate the system, and filter the source water, preparing it for the rest of the components of the water system. This device is not intended for any other application. INDICATIONS OF USE: Matrix Pre-Treatment Controller is designed to safely and effectively provide monitoring and control of pre-treatment components for water purification for dialysis applications. [R x Only]. These pre-treatment components include media-tanks with controllable valves (for example, but not limited to: multi-media depth filters, filox media filters, water softeners, dealkalizers, organic scavengers, and carbon media filters), city booster pump, ultra-violet light dump valve, blend-valve by-pass valve, and the main water shut-off valve. It monitors water pressures, water temperature, Delta-P pressures (change in pressure between two points), water flow-rate, water ph, empty bed contact time for carbon media filters, and the status of the media-tanks' valve cycles. This operational data is displayed on a HMI-touch screen along with trends, alarms, and events. It controls the regeneration and backwash cycles for media tanks, the city booster pump, the ultra-violet light dump valve for cooling purposes, the blend-valve by-pass valve to allow greater flow during backwash and regeneration, and the main water shut-off valve if a leak is detected. Although it is designed to work with Better Water LLC equipment, it can be used with non- Better Water equipment provided certain components are added or replaced to ensure compatibility. Once the device has been delivered to you, it is the responsibility of the Medical Director and Staff to ensure that the [device] is operated, monitored, and maintained in such a manner so as to satisfy all applicable standards for which the water may be used. Guidelines for such procedures and other related information are available from, FDA, NANT, and AAMI. Page 2 of 94

9 NOTE concerning pictures in this manual: Pictures of devices and components may vary slightly due to product changes, and therefore should be for general reference only. Information concerning their use, functionality, or replacement will not differ unless noted. WARNINGS 1. It is unsafe to operate or service this device without first reading and understanding the entire Operator's Manual. Keep this manual and other associated documentation for future reference. 2. Misuse, improper operation, and/or improper monitoring of this system could result in serious injury, death, or other serious reactions to patients undergoing hemodialysis treatment. 3. Misuse, improper use, or handling of disinfectants and chemical cleaning solutions could result in serious injury or even death. You must comply with the information contained in the Material Safety Data Sheet (MSDS) for the chemical being used. 4. To avoid electrical shock hazard, do not operate this device when the covers or panels are removed. 5. ELECTROMAGNETIC INTERFERENCE: This device can create and radiate radio frequency energy and may cause harmful interference if not installed according to the manufacturer's instructions. CAUTIONS 1. When used as a medical device, federal law restricts this device to sale by or on the authority of a physician. Per CFR (b)(1). R x Only. 2. Improper operation of this device could result in a low or no-flow alarm on the dialysis machines. 3. Misuse or improper operation of this device will void any warranty. 4. Where water is mentioned, unless otherwise noted, it must be AAMI standard quality water. 5. Electrical and plumbing connections must adhere to local statutes and any facility codes. Connect this device to a proper ground connection in accordance with the National Electrical Code. Do not remove the ground wire or ground plug. Do not use an extension cord with this device. 6. Do not remove any Caution, Warning, or any other descriptive labels from the device. 7. Do not operate this device in an explosive environment or in the presence of flammable materials. Do not use this device to store, mix, or transfer flammable liquids. 8. Movement or vibrations during shipment may cause connections to loosen. 9. Do not operate this unit in an environment where temperatures may be below 50 o F or above 90 o F. 10. This device should not be used for purposes outside the device s stated applications, specifications, or limitations. Page 3 of 94

10 GENERAL REQUIREMENTS & SPECIFICATIONS Water Supply Connection: - Requires 1 1/2" female NPT threaded water connections, both hot and cold, with an adjacent shut off valve. Feed Water Supply Requirements: The importance of monitoring and controlling the municipal tap water can not be underestimated. The condition of the feed water will determine which pre-treatment component devices are required. The pre-treatment feed water must meet the following parameters: - Pressure: - 25 psi (minimum) to 50 psi (maximum); 40 psi (optimum) - The minimum pressure must be maintained with water flowing at the maximum required flow-rate. This is dynamic pressure; not static pressure. - Flow Rate: - For 1 rack connection; 27 gallons per minute - For 1 1/2" rack connection; 38 gallons per minute Electrical Requirements: a. 1 phase 230 vac, 60 Hz; 20 amp breaker b. 3 phase 208 vac, 60 Hz; 20 amp breaker Drain Requirements: - Requires a sanitary drain capable of discharging 30 gallons per minute or more. Floor Space: - The system should be level and located as close as possible to the point of use. - Space considerations should include adequate Operator access. a. Dimensions Height 80 x Width 42 x Depth 17 Empty Weight: a. 1 CPVC Rack 220 lbs b. 1 ½ CPVC Rack 225 lbs Page 4 of 94

11 MODELS There are four models of the Wall-Mounted Pre-Treatment System Rack, with the difference being the size of the blend valve, the piping size, and the electrical phase. The operation and service for these models are basically the same, with very little physical differences between them. Model WM-PRE-4101-CM WM-PRE-4103-CM WM-PRE-5151-CM WM-PRE-5153-CM Specifications Matrix, 1 CPVC piping, Blend Valve, 1 phase Matrix, 1 CPVC piping, Blend Valve, 3 phase Matrix, 1 1/2 CPVC piping, Blend Valve, 1 phase Matrix, 1 1/2" CPVC piping, Blend Valve, 3 phase IMPORTANT INFORMATION FOR SUPPORT Adhered to a plate on the front of each Pre-Treatment Rack is a label containing important information relating to the specific unit, and details both the Model and Serial Number. Both of these pieces of information are very important in obtaining support, determining warranty, and properly servicing the Pre-Treatment unit. Please have this information available if you contact Technical Support. 17 Year 02 - Month The first four numbers in the serial number denote the year and month the device was manufactured. In the example above the unit, was produced in 2017, in the month of February. Page 5 of 94

12 PRODUCT DESCRIPTION This Pre-Treatment Rack has been designed and built to meet the specific needs for your water system in a minimal amount of floor space, adding a neat and clean look to your water room. BASIC COMPONENTS Most Pre-Treatment Frames have the following basic components: 1. The Control Box whose main feature is a touch-screen OIT (operator/ interface terminal) has or controls the following functions: - Display of operational data (pressures, temperature, ΔP pressures, tank status, trends, alarms, events, etc.) - Utilized as an input device to initiate touch-screen, push button controls initiating specific functions, as well as to setup and edit controllable parameters related to the pre-treatment system. - Initiates the backwash/regeneration cycles scheduled for pre-treatment components. - Controls the City Booster Pump to boost system pressure when the RO is in operation and during the pre-treatment components regeneration/backwash cycles. - Controls the UV Dump Valve opening and closing for cooling the UV at regular intervals to prevent pre-treated water heated by the UV during long duration of static flow (no flow) from reaching the RO causing the RO to go into a high temperature alarm condition. - Controls the Automatic Blend Valve Bypass, opening it during the regeneration/backwash cycles to allow greater flow and since these cycles function better with cold water. - Controls the Main Water Shut-off Valve to close if a water leak is detected. - Send an interlock signal to the RO during the backwash/regeneration cycles to prevent it from calling for water while these cycles are in-process. - Operational data saved to SD card for review outside of the system. 2. The Blend Valve blends incoming hot and cold water to the optimum operating temperature of the entire water treatment system. 3. A Blend Valve By-Pass, is a solenoid valve, opened during backwash and regeneration cycles to allow greater flow, and since these cycles function better with cold water. 4. The City Booster Pump(s) are selected to meet the specific needs and characteristics of the water treatment system. These are controlled by a variable frequency drive (VFD), and will increase the water pressure to meet the needs of all equipment in the pre-treatment and RO portions of the system. OTHER FEATURES/COMPONENTS 1. Pressure Transducers and Gauges to monitor pressure at various points on the rack: - Cold Water and Hot Water Pressure Gauges - Post-Blend Valve and Post-City Booster Pump Pressure Transducers 2. There is an Emergency Water Supply Connection which facilitates a standard 2 inch hose in the event the primary city water source is interrupted and an alternate supply can be provided. 3. Pressure Relief Valve automatically opens to drain if pressure reaches 100 psi 4. Variable Frequency Drive (VFD) which receives readings from the VFD Transducer to maximize pump efficiency. 5. Check Valves allow water to flow only in one direction. Page 6 of 94

13 6. Water Leak Detector will sound an audible alarm and close the Main Water Shutoff Valve if water is detected on the remote surface probe. 7. Digital Flow-Meter measuring gallons per minute. DETAILED VIEW of Floor Rack CPVC Model Power Cord Control Box HMI/OIT Cold Water Pressure Gauge Blend Valve Hot Water Pressure Gauge Digital Flow-Meter Blend Valve Bypass Check Valve Emergency Water Supply Connection Main Water Shut-off Solenoid Temperature Probe Relief Valve VFD Box Post Blend Valve Pressure Transducer Post-City Booster Pump Pressure Transducer Drain Valve Water Leak Detector Check Valve City Booster Pump Page 7 of 94

14 PRE-TREATMENT COMPONENT DEVICES There are several pre-treatment component devices that are used in conjunction with one another based on the level of pre-treatment needed for the incoming water source. Use of any one of these component devices is dependent on the make up of the feed water being treated. Most of these use a combination of media or cartridges to filter different types of material from the water. Each of these are described in further detail in this manual. The sequential order and placement of these component devices can vary slightly but the standard order of these are listed in the table below. STANDARD ORDER of PRE-TREATMENT COMPONENT DEVICES Pre-Treatment Component Device Multi-Media Depth Filtration Particulate Filtration (precarbon): - Hurricane Filter - Big Blue Cartridge - Multi-Cartridge Housing Function Particulate/Sediment Filtration Particulate/Sediment Filtration Backwash or Regenerate Backwash n/a with filter Filox Media Filtration Reduce heavy metals Backwash Water Softener Reduce water hardness (calcium and magnesium) Regenerate Dealkalizer Lower water ph Regenerate Organic Scavenger Reduce organic material Regenerate Carbon Media Filtration Particulate Filtration (postcarbon): - Big Blue Cartridge - Multi-Cartridge Housing Ultra-Violet Light Reduce of chlorine and chloramines Particulate/Sediment Filtration Reduce Bacteria Backwash n/a with filter n/a with bulb Filters are consumable products whose life is directly related to the monitoring and routine care programs that are in place at the facility. This Pre-Treatment frame is a costly but highly effective component of the water treatment system that with proper care, monitoring, and filter changes, should provide many years of quality service. Page 8 of 94

15 SYSTEM COMPONENTS: Control Box DESCRIPTION: The control box is a water-tight, chemical resistant box, containing electronic components needed to control and monitor the pre-treatment system. The core of this box is the Programmable Logic Controller (PLC) which interfaces with the pretreatment system. The central part of this system is the HMI (Human Machine Interface). It provides touch-screen interaction for the user as well as real-time data display, alarms, event logging, and trending. Specific operating details are discussed later in this manual. SYSTEM COMPONENTS: Pressure Transducers DESCRIPTION: The monitoring of components in any water treatment system depends highly on monitoring the pressures before and after the component. Most components in a Better Water LLC Pre-Treatment water system are supplied with pressure transducers that read the pressure before and after the specific component. SYSTEM COMPONENTS: Temperature Probe DESCRIPTION: Maximum water production of the RO depends greatly on the temperature of the feed water. Water that is too cold will require more pressure from the RO pump to force it through the membranes, which will put undue stress on them, causing the membrane pressure to rise. Water that is too hot can cause damage to the membranes. If the water gets too hot, the RO will shut down in a high feed temp alarm. 77 F is the temperature for optimum performance of the Better Water LLC. RO. The Pre-Treatment system has a temperature probe located just after the blend valve, to monitor the blend valve to assure adequate water temperature of the water being supplied to the RO. MONITORING REQUIREMENTS: Daily: Verify water temperature is at the desired level. Page 9 of 94

16 SYSTEM COMPONENTS: ph Probe DESCRIPTION: Monitoring the ph of the incoming water is an optional feature which utilizes a ph probe which communicates the incoming water s ph with the ph Transmitter in the control box. MONITORING REQUIREMENTS: Daily: Verify water ph is at the desired level. MAINTENANCE: Quarterly: The ph probe must be calibrated quarterly. * See System Maintenance section for how to calibrate the ph probe. Annually: The ph probe must be replaced annually. SYSTEM COMPONENTS: Digital Flow-Meter DESCRIPTION: The digital flow-meter communicates the pre-treatment s water flow, post-city booster pump to the control box. It is composed of two parts. The first is the PVC valve body which contains an in-line paddle wheel. The second is the Halls sensor which is the electronic portion. SYSTEM COMPONENTS: Pressure Gauges DESCRIPTION: The monitoring of components in any water treatment system depends highly on monitoring the pressures before and after the component. The hot and cold water inlets have pressure gauges to monitor these pressures. Gauges used before the RO will be made of brass and stainless steel. Gauges used in and after the RO will be made of stainless steel only. All gauges in the system will be psi, dry (not glycerin filled), with a 1.5% accuracy. Page 10 of 94

17 SYSTEM COMPONENTS: Blending Valve DESCRIPTION: The blending valve is an automatic, mechanical device that instantly compensates for supply line temperature and pressure changes to maintain the pre-selected temperature of the feed-water. The manufacturer states that this device complies with the requirements of Federal specifications WW-P-541/7B and all other known standards, codes, and specifications. MONITORING REQUIREMENTS: Daily: Verify the selected temperature range while the RO is running. MAINTENANCE: * See System Maintenance section for how to adjust the blend valve, thus affecting water temperature. NOTE: The manufacturer states that this device, Fails safely on hot or cold supply failure of thermal motor failure (when so specified) to shut down flow. When feed water flow ceases, the RO unit will shut down, producing a low feed pressure audible and visual alarm on the RO and on any remote alarm locations. SYSTEM COMPONENTS: Blending Valve By-Pass Solenoid Valve DESCRIPTION: The blend valve by-pass valve is a 24 vac electric solenoid valve, automatically operated by signals sent from the carbon (or other) filter control valves when the filters go into backwash mode. This water added to the water passing through the blend valve will allow for a proper backwash of the carbons or other filters. With this by-pass open and the extra water not going through the blend valve, the temperature of the water will drop, resulting in a greater lift of the carbon bed during the backwash cycle. This will produce a more efficient backwash and add to the life of the carbon. Page 11 of 94

18 SYSTEM COMPONENTS: City Booster Pump DESCRIPTION: The city booster pump is a stainless steel, multi-stage, centrifugal pump designed for continuous duty service. The pump is usually powered by a 1½ or 3 HP, /460 VAC, 60 Hz, 1 or 3 phase motor, with the new standard being 3 HP. The pump starts automatically when the RO starts or when any of the pre-treatment components that backwash or regenerate start that cycle. This pump is designed for boosting water pressure for circulation service. Later models include a variable frequency drive (VFD) to speed-up or slow-down the city booster pump as needed. The city booster pump and repressurization (recirculation) pumps are (in most cases) interchangeable. The repressurization pump, when compatible, can be used to replace the city booster pump, but the city booster pump should NEVER be used to replace the repressurization pump after it has been used in the system as a city booster pump. Horizontally Mounted City Booster Pump (Current Model) MONITORING REQUIREMENTS: Daily: Monitored to ensure desired pressure is maintained. MAINTENANCE: * See System Maintenance section for priming instructions. SYSTEM COMPONENTS: Automatic Control Valves DESCRIPTION: All automatic backwashing filters and softeners are equipped with automatic control valves, which receive signals from the Control Box controlling the backwashing/regeneration cycles. MAINTENANCE: - The seals and spacers in the valve should be changed every 3 to 5 years. This may have to be done sooner if there is a malfunction of the device. * See System Maintenance section. Page 12 of 94

19 SYSTEM COMPONENTS: Interlock Wiring System DESCRIPTION: The interlock wiring system is a safety feature, incorporated into all Better Water LLC water systems, is a low voltage (24 vac) lockout system designed to shut down the RO machine, if running, or prevent the RO from running, when any filter or softener goes into backwash or regeneration. A 24 volt signal originates at the Pre-Treatment Control Box and is sent to the RO. When a filter or softener goes into backwash or regeneration mode, a signal is sent to the RO to prevent the RO from starting, or stop if already running. It also starts the city booster pump, and opens the blend valve bypass. The interlock wiring system utilizes quick-connect fittings on all connections. SYSTEM COMPONENT DEVICES: Sample Box DESCRIPTION: An optional accessory that can be added to the pre-treatment system is the sample box. This provides a place for central water sampling from the following: - City Water; tempered, before filtering - Carbon Worker; post - Carbon Polisher; post - Water Softener; post - Auxiliary; pre or post any pre-treatment point This box is normally centrally located amongst the pre-treatment component devices and attached to one of the media tanks for convenience. part# EQ-SAMPLE-BOX Central Pre-Treatment Water Sample Box NOTE This is not a sanitary sample port, therefore biological sampling for bacteria should not be taken from here. Page 13 of 94

20 SYSTEM COMPONENT DEVICES: Brine Tanks DESCRIPTION: Water softeners, organic scavengers, and dealkalizers, include a brine tank that holds the salt which produces the brine solution for the regeneration of the water conditioning resin. The brine tanks supplied with all Better Water LLC water softeners are made of a non-corrosive, plastic with a plastic grid plate in the bottom to reduce or eliminate bridging of the salt (see note below). On the inside of the tank is a brine well which houses the brine valve. This brine valve is connected with a 3/8 or larger brine line to a single or duplex softener. Only one brine tank is required for a duplex system. This tube serves to draw the brine solution out of the brine tank during the brine draw cycle, and also to refill the brine tank during the brine refill cycle of the control valve. Better Water, LLC utilizes three safety measures with the brine valve; First, located on the bottom of the brine valve is an air check valve. This is a device incorporated into the brine valve to stop the flow through the brine tube in case the brine level drops to an insufficient level. This will prevent the control valve from drawing air into the system. Second, the brine valve is equipped with a float valve on the top, to prevent the brine tank from overfilling, in the event of a control valve malfunction, or in the event of a power outage during the refill cycle. Thirdly, an overflow line is installed, in the rare case of overflow; the excess will be routed to a suitable drain. The brine tank should only be filled with quality, premium grade salt pellets specified for water softening and/or conditioning. Do not use rock salt, as this form of salt carries impurities and will tend to have adverse effects on your water pre-treatment system. Cutaway view of brine tank NOTE: Bridging occurs in brine tanks when the salt sticks together to form one large solid mass of pellets, or by the salt caking in a dry-salt brine tank which causes failure of the liquid or brine beneath the dry salt to become saturated. The result of bridging is insufficient salt in the regeneration solution to properly regenerate the cation resin. Brine tanks are sized according to the size of the water softener, organic scavenger, and dealkalizer vessels. Better Water LLC, primarily uses 2 sizes of brine tanks. 16 diameter and smaller devices will be supplied with an 18 diameter brine tank. 20 and larger devices will be supplied with a 24 brine tank. 30 and larger devices, although seldom used, can be supplied with even larger brine tanks. On occasion, a customer will request a smaller brine tank, due to space restrictions. Although adequate with some procedural modifications, this is not recommended. A smaller brine tank will require salt filling more often. MONITORING REQUIREMENTS: Daily: Daily monitoring of the salt level in the brine tank is required, refilling as necessary. MAINTENANCE: - The salt level in the brine tank should be filled periodically so it doesn t fall below 50%. The salt level should be maintained above the water level in the tank. It is recommended that the salt level to rise and fall over time, and not just top off on a daily basis, which will allow a good turnover of the salt in the tank. NOTE: It takes a minimum of 3 to 4 hours to fully saturate the water in the brine tank after refilling for maximum results. Brine tanks should be emptied and cleaned annually, or more often if necessary. Page 14 of 94

21 Typical Media Tank and Brine Tank Setup Brine Tank Cutaway BRINE TANK PART # Brine Tank Size Operating Weight lbs EQTAOO X EQTAOO X EQTAOO X EQTAOO X Larger sizes of tanks are available as well as custom tanks and applications. Operating weights are estimated. Page 15 of 94

22 SYSTEM COMPONENT DEVICES: Multi-Media Depth Filtration DESCRIPTION: The multi-media depth filter contains a multi-layered media which is used when the feed water has a high silt density index. It first filters out these particles, and then removes them when backwashing the media. This filter will reduce particulates that are above 10 microns. Particles smaller than this may flow through. The backwashing schedule for each multi-media depth filter is controlled by the Pre-Treatment Control Box. The controller has an inter-lock feature to prevent the RO from running during the backwash cycle. Multi-Media Depth Filtration WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: The multi-media depth filter can be omitted when another form of particulate removal is used with sufficient capacity and rating to remove particulate contaminants that are found in the tap water. MONITORING REQUIREMENTS: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running. MAINTENANCE: - The media in the tank should be changed (rebedded) when the pressure drop across the filter is greater than 15 psi when the RO is running. If this is the case, verify that the control valve is functioning before rebedding. Page 16 of 94

23 MULTI-MEDIA DEPTH FILTRATION Fiberglass Reinforced Plastic tanks HDPE or ABS lining RO interlock All valves are brass Fleck valves 150 PSI Max Pressure 120 F Max Temperature Designed for sediment filtration when the feed water has a high silt density index, reducing particulates that are above 10 microns Multi-Media Depth Filtration SPECIFICATIONS MULTI-MEDIA FILTER PART # Fleck Valve Used Total Cu. Ft. Media Service Flow GPM PSI Drop Media Tank Size Piping Size Drain Flow GPM Operating Weight EQM-128-A-M < 6 12 X EQM-1411-A-M < 8 14 X EQM-1411-B-M < 6 14 X /2" EQM-1616-B-M < 9 16 X /2" EQM-2016-B-M < 9 21 X /2" EQM-2022-C-M < 6 21 X EQM-2424-C-M < 7 24 X EQM-2430-C-M < 7 24 X Larger sizes of tanks are available as well as custom tanks and applications. Pressure drops are based on clean bed operation and are estimates. Page 17 of 94

24 SYSTEM COMPONENT DEVICES: Hurricane Filter DESCRIPTION: The hurricane filter is a stainless steel housing which holds one pleated cartridge filter. If required, other micron filters are available. The system uses centrifugal force to separate dense particles such as sand, rust, grit, and metal fines from the water. Heavy particles drop to the bottom of the filter s outer chamber, where they are discharged manually or continuously. With the dense particles reduced, water and the light solids rise up, over, and into an inner chamber where the rotational flow is continued. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: The hurricane filter is an optional piece of equipment that is generally used when there is an unusually high amount of silt in the tap water. It can therefore, be omitted when there is not a high amount of silt present in the tap water. DAILY START-UP PROCEDURES: There are no start-up requirements, however the drain from this device should be checked to verify that it is partially open. This drain can be closed at the end of the dialysis day and opened at the beginning of the next dialysis day. MONITORING REQUIREMENTS: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running. MAINTENANCE: - Replace filters every 30 days or as required if there is a pressure drop across the filter of greater than 15 psi while the RO is running; whichever comes first. Filters can be rinsed, cleaned, and reused until filter deteriorates. - When changing the filter, the inside of the filter housing should be wiped down with a clean cloth using either water or a mild (1%) bleach solution. * See System Maintenance section. part# SUCAOO00540 Hurricane 1 Micron SUCAOO00541 Hurricane 20 Micron SUCAOO00542 Hurricane.35 Micron SUCAOO00543 Hurricane 5 Micron Page 18 of 94

25 SYSTEM COMPONENT DEVICES: Particulate Filtration Cartridge (Pre-Carbon 20 Big Blue, 5 micron filter) DESCRIPTION: A basic particulate filtration system (cartridge type) consists of a properly selected housing (usually 20 length) fitted with a cartridge type filter element. These are specified to trap particulate matter of 5 microns or larger at a specified flow rate. Normally, there will be a pre-filter and a post-filter gauge to measure pressure drop that indicates filter clogging. The filter housing is threaded for easy cleaning and filter element exchanges. This device is available in both single and dual filter options. Other micron filters are available if required. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: This filter and housing can be omitted when another form of particulate removal is used with sufficient capacity and rating to remove particulate contaminants found in the tap water. MONITORING REQUIREMENTS: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running. MAINTENANCE: - Replace filters every 30 days or as required if there is a ΔP (pressure drop) across the filter of greater than 15 psi while the RO is running; whichever comes first. - When changing the filter, the inside of the filter housing should be wiped down with a clean cloth using either water or a mild (1%) bleach solution. * See System Maintenance section part# SUCAOO Big Blue 1 Micron Filter part# SUCAOO Big Blue 5 Micron Filter Page 19 of 94

26 SYSTEM COMPONENT DEVICES: Multi-Cartridge Housing DESCRIPTION: The multi-cartridge housing is a stainless steel housing which holds four standard 20 cartridge filters. This system is capable of trapping large quantities of particulate matter while maintaining a high flow rate with little pressure drop. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: The multi-cartridge housing can be omitted when another form of particulate removal is used with sufficient capacity and rating to remove particulate contaminants found in the tap water. MONITORING REQUIREMENTS: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it. MAINTENANCE: - Replace filters every 30 days or as required if there is a pressure drop across the filter of greater than 15 psi; whichever comes first. - When changing the filters, the inside of the filter housing should be wiped down with a clean cloth using either water or a mild (1%) bleach solution. * See System Maintenance section. part# SUCAOO Multi-Cartridge, 1 Micron Filter part# SUCAOO Multi-Cartridge 5 Micron Filter Page 20 of 94

27 SYSTEM COMPONENT DEVICES: Filox Media Filter DESCRIPTION: The filox media filter contains filox, which is a media designed for the removal of heavy metals in the tap water. It has proven to be very effective in the removal of iron, hydrogen sulfide, and manganese by first filtering out these particles, and then removing them through backwashing the media. The backwashing schedule for each filox media filter is controlled by the Pre-Treatment Control Box. The controller has an inter-lock feature to prevent the RO from running during the backwash cycle. Filox Media Filter WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: The filox media is intended for use on source water that possesses a high concentration of heavy metals, therefore can be omitted whenever these high levels of heavy contaminants are not present. MONITORING REQUIREMENTS: Daily: This device requires daily monitoring to insure the controller clock is properly set. Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running. Daily: Check the Total Iron Content, post filter, which should be less than 0.1 part per million. MAINTENANCE: Better Water LLC recommends that tank media be changed (rebedded) every three years unless otherwise specified by the medical director and/or company polices, or the post-filter Total Iron Content is greater than 0.1 parts per million after two verified backwash cycles. Page 21 of 94

28 FILOX FILTERS (Iron Removal) Fiberglass Reinforced Plastic tanks HDPE or ABS lining RO interlock All valves are brass Fleck valves 150 PSI Max Pressure 120 F Max Temperature Filox material designed for the removal of iron and other heavy metals Filox Media Filtration SPECIFICATIONS FILOX FILTER PART # Fleck Valve Used Total Cu. Ft. Media Service Flow GPM PSI Drop Media Tank Size Piping Size Drain Flow GPM Operating Weight lbs EQF-1416-A-M < 6 14 X EQF-1422-B-M < 6 14 X / EQF-2026-B-M < 5 21 X /2" EQF-2430-C-M < 5 24 X Larger sizes of tanks are available as well as custom tanks and applications. Pressure drops are based on clean bed operation and are estimates. Page 22 of 94

29 SYSTEM COMPONENT DEVICES: Water Softener DESCRIPTION: Water softening consists of a single water softener or twin water softeners that are paralleled (double capacity) to meet system flow demands, reduction ratios, and user criteria. The water softeners in this system are commercial/industrial grade, automatic, and custom sized to meet the demand. The regeneration schedule for each softener is controlled by the Pre-Treatment Control Box. The controller has an inter-lock feature to prevent the RO from running during the backwash cycle. Water Softener The resin is a premium grade, strong acid cation for high flow rate condensate demineralizing made from food-grade materials that meet FDA CFR specifications. The water softener is regenerated with salt brine that is made from quality, premium grade salt pellets specified for water softening and/or conditioning. Do not use rock salt, as this form of salt carries impurities and will tend to have adverse effects on your water pre-treatment system. For information on about brine tanks, see the previous section titled System Components: Brine Tanks. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: Water softening can be omitted when the tap water hardness is less than 2 grains per gallon (gpg) and the Primary Treatment Segment produces water that meets the AAMI Standards. MONITORING REQUIREMENTS: Daily: This device requires daily monitoring to insure the controller clock is properly set Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running Daily: Check the salt level in the brine tank is greater than 50% Daily: The hardness, measured post softener, should be tested daily while the softener is under peak demand, usually late in the afternoon. MAINTENANCE: - The salt level in the brine tank should be filled periodically so it doesn t fall below 50%. - Better Water LLC recommends that tank media be changed every three years unless otherwise specified by the medical director and/or company polices, or the hardness breakthrough is greater than 2 grains per gallon after two verified regeneration cycles. Page 23 of 94

30 SIMPLEX & DUPLEX WATER SOFTENERS Fiberglass Reinforced Plastic tanks HDPE or ABS lining RO interlock All valves are brass Fleck valves 150 PSI Max Pressure 120 F Max temperature Strong acid, cation, high capacity resin Simplex SPECIFICATIONS Duplex SIMPLEX WATER MED SOFTENERS PART # Fleck Valve Used Total Cu. Ft. Media Grains Capacity Service Flow GPM PSI Drop Media Tank Size Brine Tank Size Piping Size Drain Flow GPM Operating Weight Media / Brine lbs EQS-122-A-M , < X X / 345 EQS-143-A-M , < X X / 387 EQS-143-B-M , < 9 14 X X / / 706 EQS-163-B-M , < X X /2" / 706 EQS-204-B-M , < X X / / 747 EQS-205-B-M , < X X /2" / 789 EQS-206-B-M , < X X / / 830 EQS-246-B-M , < X X /2" / 977 EQS-247-B-M , < X X / / 1018 EQS-248-B-M , < X X / / 1060 EQS-249-B-M , < X X / / 1101 EQS-2410-B-M , < X X /2" / 1143 EQS-3011-C-M , < X X /2" / 1546 EQS-3012-C-M , < X X /2" / 1588 EQS-3013-C-M , < X X /2" / 1630 EQS-3015-C-M , < X X /2" / 1713 Larger sizes of tanks are available as well as custom tanks and applications. Pressure drops are based on clean bed operation and are estimates. Flow rates based on 6 GPM / FT² bed area. Page 24 of 94

31 DUPLEX WATER SOFTENERS PART # Fleck Valve Used Total Cu. Ft. Media for 2 tanks Grains Capacity Service Flow GPM PSI Drop Media Tank Size Brine Tank Size Piping Size Drain Flow GPM Operating Weight Media / Brine lbs EQSD-124-A-M ,000 9 < X X / 345 EQSD-146-A-M , < X X / 387 EQSD-146-B-M , < 9 14 X X / / 387 EQSD-208-B-M , < X X / / 747 EQSD-2010-B-M , < X X / / 789 EQSD-2012-B-M , < X X /2" / 831 EQSD-2414-B-M , < X X / / 1018 EQSD-2416-B-M , < X X / / 1060 EQSD-2418-B-M , < X X / / 1101 EQSD-2420-B-M , < X X / / 1143 EQSD-2422-B-M , < X X /2" / 1143 EQSD-3030-C-M , < X X /2" / 1713 EQSD-3032-C-M , < X X /2" / 1713 Larger sizes of tanks are available as well as custom tanks and applications. Pressure drops are based on clean bed operation and are estimates. Flow rates based on 6 GPM / FT² bed area. Page 25 of 94

32 SYSTEM COMPONENT DEVICES: Dealkalizer DESCRIPTION: The desired ph of water is 7 for the feed water to the RO. If the ph is lower than 7 it is more acidic, and if the ph is higher than 7, it is more alkaline. If the ph of the water is higher than 8, a dealkalizer can be employed to assist in lowering the alkalinity. The resin used in dealkalizers is typically a Type 2 strong base anion. The resin bead used for dealkalizing is a conventional ion exchange resin bead. This resin will provide ion exchange (removal of) HCO 3, CO 3, sulfate (SO 4 ) ions and nitrate (NO 3 ) ions when regenerated with Sodium Chloride (NaCL). Water should be presoftened before the dealkalizer so when used in a system, a water softener (cation resin exchanging for the sodium ion) should precede the dealkalizer. This will help to prevent fouling caused by the water hardness (calcium & magnesium). Dealkalizer A dealkalizer usually consists of a single, or multiple tanks that are in parallel to double the capacity, to meet system flow demands, reduction ratios, and user criteria. The dealkalizer is a commercial/industrial grade, automatic, and custom sized filter to meet the demands of the facility. The regeneration schedule for each dealkalizer is controlled by the Pre-Treatment Control Box. The controller has an inter-lock feature to prevent the RO from running during the backwash cycle The resin is a premium grade, Type 2 strong base anion for high flow rate alkalinity reduction, made from food-grade materials that meet FDA CFR specifications. The dealkalizer is regenerated with salt brine that is made from quality, premium grade salt pellets specified for water softening and/or conditioning. Do not use rock salt, as this form of salt carries impurities and will tend to have adverse effects on your water pre-treatment system. For information on about brine tanks, see the previous section titled System Components: Brine Tanks. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: Dealkalizers can be omitted when the ph of the feed water supply is 8 or less. MONITORING REQUIREMENTS: Daily: This device requires daily monitoring to insure the controller clock is properly set Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running Daily: Check the salt level in the brine tank is greater than 50% Weekly: The ph should be checked to ensure it is within the required range MAINTENANCE: - The salt level in the brine tank should be filled periodically so it doesn t fall below 50%. - Better Water LLC recommends that tank media be changed every three years unless otherwise specified by the medical director and/or company polices, or the ph is not reduced by a minimum of 1 ph unit after two verified regeneration cycles. Page 26 of 94

33 DEALKALIZERS Fiberglass Reinforced Plastic tanks HDPE or ABS lining RO interlock All valves are brass Fleck valves 150 PSI Max Pressure 120 F Max temperature Dealkalizer SPECIFICATIONS DEALKALIZER PART # Fleck Valve Used Total Cu. Ft. Media Service Flow GPM PSI Drop Media Tank Size Brine Tank Size Piping Size Drain Flow GPM Operating Weight Media / Brine lbs EQD-122-A-M < X X / 347 EQD-205-B-M < X X /2" / 790 EQD-2410-B-M < X X / / 1145 EQD-3011-B-M < X X / / 1185 Larger sizes of tanks are available as well as custom tanks and applications. Pressure drops are based on clean bed operation and are estimates. Flow rates based on 5 GPM / FT² bed area. Feed water to dealkalizer must be softened. Page 27 of 94

34 SYSTEM COMPONENT DEVICES: Organic Scavenger DESCRIPTION: An organic scavenger resin is typically a strong based anion resin. The resin bead used for organic reduction is not used like a conventional ion exchange resin bead. Instead of an actual chemical exchange of ions, the bead acts more by absorption. The organics are absorbed into the bead like a sponge. When the unit is regenerated with sodium chloride (salt), it causes it to shrink. This action squeezes the organics out of the resin bead and therefore backwashed to drain. This is also the reason that a macroporous resin does a more effective job at organic removal. It has a larger pore structure, allowing more organics to be removed per bead. Organic Scavenger To get the full benefit of the reduced organics, the unit should be placed before the Carbon filters (carbon performs poorly on waters with high organics). The resin will not have a very long life due to the exposure to chlorine (oxidizer); however, in cases of extremely high TOC s, it is more cost effective and easier to re-bed the organic scavenger more often. An organic scavenger usually consists of a single tank to meet system flow demands, reduction ratios, and user criteria. The organic scavenger is a commercial/industrial grade, automatic, and custom sized to meet the demands of the facility. The regeneration schedule for each organic scavenger is controlled by the Pre-Treatment Control Box. The controller has an inter-lock feature to prevent the RO from running during the backwash cycle. The resin is a premium grade, strong based anion for high flow rate organic removal, made from food-grade materials that meet FDA CFR specifications. The organic scavenger is regenerated with salt brine that is made from quality, premium grade salt pellets specified for water softening and/or conditioning. Do not use rock salt, as this form of salt carries impurities and will tend to have adverse effects on your water pre-treatment system. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: Organic Scavengers can be omitted when the TOC s are less than 3.0 parts per million. MONITORING REQUIREMENTS: Daily: This device requires daily monitoring to insure the controller clock is properly set Daily: Check pre and post-organic scavenger pressure, and ΔP (pressure drop) across it while the RO is running Daily: Check the salt level in the brine tank is greater than 50% Monthly: The TOC s should be checked once a month to ensure that the scavenger is continuing to remove the organics as designed. MAINTENANCE: - The salt level in the brine tank should be filled periodically so it doesn t fall below 50%. - Better Water LLC recommends that tank media be changed every three years unless otherwise specified by the medical director and/or company polices, or the Total Organic Content change across the filter is not reduced by a minimum of 50% after two verified regeneration cycles. Page 28 of 94

35 ORGANIC SCAVENGERS Fiberglass Reinforced Plastic tanks HDPE or ABS lining RO interlock All valves are brass Fleck valves 150 PSI Max Pressure 120 F Max temperature Organic Scavenger SPECIFICATIONS ORGANIC SCAVENGERS PART # Fleck Valve Used Total Cu. Ft. Media Service Flow GPM PSI Drop Media Tank Size Brine Tank Size Piping Size Drain Flow GPM Operating Weight EQA500CL-143-B-M < x x /2" / 387 EQA500CL-204-B-M < x x /2" / 747 EQA500CL-205-B-M < x x / / 789 EQA500CL-206-B-M < x x / / 831 EQA500CL-248-B-M < x x /2" / 1060 EQA500CL-249-B-M < x x /2" / 1101 EQA500CL-2410-B-M < x x /2" / 1143 EQA500CL-2411-B-M < x x / / 1185 EQA500CL-3012-C-M < x x /2" / 1588 EQA500CL-3016-C-M < x x /2" / 1755 Larger sizes of tanks are available as well as custom tanks and applications. Pressure drops are based on clean bed operation and are estimates. Flow rates based on 5 GPM / FT² bed area. Feed water to scavenger must be softened. Page 29 of 94

36 SYSTEM COMPONENT DEVICES: Carbon Media Filtration DESCRIPTION: Carbon filtration is based upon a naturally occurring phenomenon called adsorption, in which molecules of a liquid or gas are trapped by either the external or internal surface of a solid. Activated carbon has a very high internal surface area and thus is an ideal material for adsorption. Raw water quality can be improved with the removal of trace components. Carbon filters are backwashed periodically (every other day) to expose new adsorption sites in the media. After backwash, a down-flow rinse prepares the media for service. Carbon Tank Carbon filtration consists of at least 2 properly sized pressure vessels (tanks) which are filled with predetermined volumes of carbon. In most systems, two properly sized, backwashable carbon filters are connected in series with tank #1 adsorbing the entire load and tank #2 performing a polishing task while providing a back-up capability. The backwashing schedule for each carbon media filter is controlled by the Pre-Treatment Control Box. The controller has an inter-lock feature to prevent the RO from running during the backwash cycle. The carbon selected is of the highest quality available and meets our demanding specifications for chlorine/chloramine removal. The carbon is granular activated, acid washed, and designed for the purification of aqueous liquids which may be sensitive to acid soluble constituents such as iron. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: Carbon Filtration should never be omitted per AAMI standards. MONITORING REQUIREMENTS: Daily: Daily monitoring should be done to insure that chlorine/chloramine free water is available prior to each hemodialysis treatment shift. This will require testing for chlorine/ chloramines before the first treatment of the day and prior to each treatment shift throughout the day. Daily: This device requires daily monitoring to insure the controller clock is properly set Daily: Check pre and post-carbon tanks (both worker and polisher), and ΔP (pressure drop) across them while the RO is running MAINTENANCE: - Better Water LLC recommends that tank media be changed every three years unless otherwise specified by the medical director and/or company polices, or the chlorine/chloramines breakthrough is greater than 0.1 parts per million after two verified backwash cycles. Page 30 of 94

37 CARBON TANKS Fiberglass Reinforced Plastic tanks HDPE or ABS lining RO interlock All valves are brass Fleck valves 150 PSI Max Pressure 120 F Max Temperature Carbon Tank Acid washed carbon 12 x 40 mesh Minimum iodine # of 900 SPECIFICATIONS CARBON TANK PART # Fleck Valve Used Total Cu. Ft. Media Service Flow GPM (6 min EBCT) Larger sizes of tanks are available as well as custom tanks and applications. Pressure drops are based on clean bed operation and are estimates. Flow rates for single tank rated at 6 minutes Empty Bed Contact Time. * 2 tanks rated minutes Empty Bed Contact Time. Page 31 of 94 PSI Drop Media Tank Size Piping Size Drain Flow GPM Operating Weight lbs EQC-122-A-M < X EQC-143-A-M < X EQC-143-B-M < X /2" EQC A-M (2 tanks) < X EQC-164-B-M < X /2" EQC-204-B-M < X 62 1 ½ EQC-205-B-M < X / EQC-206-B-M < X / EQC-247-B-M < X / EQC-248-B-M < X / EQC-249-B-M < X / EQC-2410-B-M < X / EQC-2410-C-M < X EQC-2411-B-M < X / EQC-2412-B-M < X /2" EQC-3013-C-M < X EQC-3014-C-M < X EQC-3015-C-M < X EQC-3017-C-M < X

38 SYSTEM COMPONENT DEVICES: Particulate Filtration (Pre-UV) NOTE: Some systems may include additional particulate filtration in various micron sizes prior to the UV Light in the form of a Multi-Cartridge Housing or a Big Blue Filter. Both of these devices have been discussed in previous sections. SYSTEM COMPONENT DEVICES: Ultra-Violet Irradiation (Pre- RO) DESCRIPTION: The ultraviolet irradiation water disinfection unit consists of a UV lamp housed inside a fused quartz sleeve which seals the lamp from direct water contact. The sleeve, in turn, is housed in a stainless steel treatment chamber. The UV rays pass through the quartz sleeve and into the surrounding water. These UV rays alter the DNA of many common waterborne bacteria and sterilize (prevent reproduction) them. The low-pressure germicidal UV lamp produces a slightly shorter UV ray in concentrated form. 90% of the energy produced by this lamp has a wavelength of 254 nanometers, which will reduce many waterborne microorganisms. WHEN CAN THIS COMPONENT BE OMITTED FROM THE SYSTEM: This component can be omitted from the pre-treatment when the city water supply contains more than.5 mg/l of chlorine or does not have bacteria. part# EQUVOO01910 UV Max, F4+ MONITORING REQUIREMENTS: Daily: This component must be monitored on a daily basis to insure the UV light is operating and the bulb is on MAINTENANCE: (See UV Owner s Manual for details) - The UV bulb should be replaced every 12 months. - Clean the quartz sleeve every 6 months. - Change the quartz sleeve as needed. - Clean sensor 3 to 4 times per year. part# SUUVOO00928 F4+ UV Bulb part# SUUV02021 F4+ UV Quartz Sleeve part# SUUVOO02019 F4+ UV Sensor Page 32 of 94 part# EQUVOO01928 F4+ UV Power Supply

39 FAMILIARIZATION WITH THE OPERATOR INTERFACE TERMINAL (OIT) The Operator Interface Terminal (OIT) is the user s primary means of controlling and monitoring the Matrix Pre-Treatment. It sends control commands to the PLC, allows the setup or changing of system parameters, and displays operational information, alarms, and system logs and trending information. At a glance it provides a current status of the Pre-Treatment system. OIT SCREEN SAVER The OIT has a screen saver function, that if there is no activity on the OIT for 15 minutes, the screen will simply go black. After 30 minutes of no activity, the OIT will go into sleep mode. To awaken the OIT, simply touch anywhere on the screen to reactivate the display. MAIN SCREEN The Main Screen provides the user with a view of current status of the Pre-Treatment System, operational control for primary functions, and access to operational and informational sub-menus. Each of these displays and controls will be described in detail below. Event/Alarm Scroll Bar Sub-Screen Buttons Real-Time Data Display Fields (black & white boxes) Alarm Lights City Booster Pump ON/OFF Button Current PLC Time Alarm Reset Button Indicator Lights EVENT / ALARM SCROLL BAR This display area, at the top of the Main Screen, scrolls the latest event performed or alarm encountered during the operation of the Pre- Treatment system. REAL-TIME PRE-TREATMENT DATA VALUES The bulk of the Main Screen displays the various data values in real-time such as pressure at critical points across the Pre-Treatment system, flow rates, water temperature, and empty-bedcontact-time (EBCT). The black and white data display fields will vary based on which Pre- Treatment components have been setup for the system. The values present in all systems are: - Post Blend Valve, psi - Pre-Treat Feed Pressure, psi - Post Blend Valve Temperature, Fahrenheit - Flow Rate, gpm - Cartridge Filter #1, psi - Cartridge Filter #2, psi - Total EBCT in Minutes Page 33 of 94

40 CURRENT TIME DISPLAY This displays the current PLC time, and is used as the basis for triggering time-based events such as backwash and regeneration cycles. This time is maintained by the system, and should not need to be reset after a power interruption, but can be changed by the user if necessary. - See the Setup-Set Time and Date section on how to change the time. SUB-SCREEN BUTTONS There are six SUB-SCREEN Buttons that allow access to other operational and informational functions, which are discussed in detail later in this manual. - PRESSURE & ΔP TREND MENU Button This screen displays a secondary screen where multiple trending options can be selected to view ΔP (pressure drops) in real time across the different Pre- Treatment components present in the system. - ΔP PRESSURE STATUS Button This screen displays the various data values in real-time for ΔP across the different Pre-Treatment components present in the system. - SETUP Button This screen allows the user to access different levels of security protected system parameters. - LOGS & TRENDS Button This screen provides a centralized means for viewing important events and alarms recorded in the logs as well as trending in a graphical format of the operational data capture. - TANK STATUS Button This screen allows the user to view the status of media tanks whether they are in service or which step of backwash or regeneration they are in. - HELP SCREEN MENU Button This screen provides the user with multiple help screens based the many screens and functions available. OPERATING-PRESS TO STOP BUTTON This button toggles the City Booster Pump OFF and ON. - The pump is ON if the button displays OPERATING-PRESS TO STOP. - The pump is OFF if the button displays PUMP STOP. INDICATOR LIGHTS A box on the Main Screen contains Indicator Lights that will display either ON or OFF for the function indicated: - Interlock Fault - Booster Pump Status - UV Status ALARM RESET BUTTON The ALARM RESET Button is hidden until an alarm condition occurs. Pressing it temporarily turns OFF the audible alarm and alarm lights. This does not correct the cause of the alarm. Once pressed, the controller will attempt to retry the operation during which the alarm occurred, and in most cases the same condition will trip the alarm again after a short period time. Some situations will require the Pre-Treatment to shut OFF until the alarm condition is corrected. ALARM LIGHTS Also located on the Main Screen are five Alarm Lights which indicate a problem with the following when blinking: Page 34 of 94

41 - VFD Alarm (variable frequency drive) - ph Alarm - EBCT Alarm (empty bed contact) - Media Tank Head Failure Alarm - Main Water Shutoff Alarm GENERAL USAGE NOTES: - Some screens will vary in their appearance based on the media tanks selected/setup for the system. Only those readings and buttons related to media tanks selected/setup will be displayed, whereas the readings and buttons related to media tanks not selected/setup will not be displayed. For example if an Organic Scavenger has not been selected/setup, then there will be no readings or buttons on any of the screens related to it displayed. - Some screens require higher levels of security before access will be granted. There is also some buttons that are displayed only with the higher levels of security. See the Security Access Levels section for more details. BASIC SCREEN NAVIGATION: - From most screens the HELP SCREENS can be accessed by pressing - From most screens you can be returned to the MAIN SCREEN by pressing - Many sub-screens are accessible from the SETUP SCREEN. From most of these sub-screens you can be returned to the SETUP SCREEN by pressing either or IMPORTANT NOTE CONCERNING TOUCH-SCREEN CONTROLS When pressing any of the touch-screen buttons, do so by pressing slowly and firmly, to allow the processor to accept and process the command function designated by the button pressed. Rapid and consecutive pressing of buttons will slow and can lock-up the processor for a period of time until it can catch-up and execute each of the desired functions. Allow time for each function to execute before pressing another button. For example, when pressing a button that selects another screen or menu, allow time for that screen or menu to display before pressing another button. Similarly, if a button is pressed to execute an operational function, allow time for that operation to start before pressing another button. Page 35 of 94

42 PRESSURE AND ΔP PRESSURE TREND MENU Pressure and ΔP Trend Menu allows the operator to view trending graphs of both pressure and pressure drops (ΔP) in real time across the entire Pre-Treatment system. These two screens have a variety of buttons to access the different trending screens which will vary depending on which Pre-Treatment component items have been setup within the system. or to switch between the two TREND MENU SCREENS Simply press the button corresponding to the desired trending graph which will then display that graph. Below is an example of the Cartridge Filter #1 ΔP Trending Graph. The data for these graphs are displayed in real time and shown over a 60 minute period and 12 hour period. The graphs can be scrolled back in time or forward in time by touching the arrow keys at the bottom of the graph. When finished choose either to return to TREND MENU to return to MAIN SCREEN Page 36 of 94

43 ΔP PRESSURE STATUS The ΔP Pressure Status Screen allows the operator to view pressure drops (ΔP) in real time across the entire Pre-Treatment system. The data values displayed will vary depending on which Pre-Treatment component items have been setup within the system. In order to explain how ΔP is calculated, the Main Screen with pressure readings is displayed for comparison. to switch the display between ΔP and PSI readings on the MAIN SCREEN - The ΔP is calculated beginning with the Pre-Treat Feed Pressure compared to the next component that follows it. - The Post Blend Valve pressure is the same in both screens since it is prior to the Pre-Treat Feed Pressure. - Based on the example screens above, how the ΔP is calculated is shown below: Pre-Treat Feed Pressure Cartridge Filter # = 8 ΔP Cartridge Filter #1 Post #1 Softener = 3 ΔP Post #1 Softener Post #1 Worker Carbon Bank = 3 ΔP Post #1 Worker Carbon Bank 1 Post #2 Polisher Carbon Bank = 4 ΔP Post #2 Polisher Carbon Bank 1 Cartridge Filter # = 3 ΔP Page 37 of 94

44 SETUP The Setup Screen is the starting point from which many screens are available for setting and changing operational parameters, including which Pre-Treatment components are included. All but one of these screens requires the user to secure Level 2 Access before access is granted. Only the Tank Setup screen requires Level 3 or Admin Access because those parameters must be setup during the initial installation. If Pre-Treatment components need to be added or removed after the initial installation, Better Water LLC must be contacted to provide assistance and access to this screen. SECURITY ACCESS LEVELS There are 3 security access levels designed into this system. Level 1 Access is the default level that does not require a password, and available to any user once the Pre-Treatment Controller is powered on Level 2 Access does require a password and allows access to higher functions and settings for qualified and trained personnel. Access to the functions and settings protected by this security level can have dire consequences to the system operation and to patients. Admin Access (Level 3 Access) is available only by contacting Better Water LLC. Access to the functions and settings protected by this security level can have dire consequences to the system operation and to patients. Log-Out / Auto-Log-Out Once either a Level 2 Access or Admin Access password has been entered, that level of access will remain in effect until the user logs-out. - User Log-Out: The user may log-out by pressing the LOGOUT Button on the SETUP Screen. This will return them to Level 1 Access. - Auto-Log-Out: The OIT will automatically log-out the user if it detects no activity on the touch screen after 15 minutes. In other words if the user does not press any buttons on the OIT within a 15 minute period, it will automatically log them out. This is a safety feature to prevent unauthorized access if the user forgets to manually log-out. NOTE The user should always log-out after performing the necessary tasks allowed. Page 38 of 94

45 Access Denied Should a specific function require a higher security level access than is currently entered the Password Protected! Access Denied! message box will display. Press the CLOSE Button to clear. HOW TO ENTER A SECURITY LEVEL 2 ACCESS PASSWORD - From the Setup Screen press the PUSH Button - Tap once inside the white PASSWORD Box, which will display a numeric keyboard. - On the numeric keyboard: - Press CR to clear any numbers entered - Press ESC to exit the numeric keyboard, causing it to disappear. - Enter the Level 2 Access password. - Press the ENTER Key - This will display LEVEL 2 ACCESS GRANTED on the screen. HOW TO ENTER A SECURITY LEVEL 3 ACCESS ADMIN PASSWORD * This level of access can only be gained by calling Better Water LLC Technical Support. - From the SETUP Screen press the ADMIN LOGIN Button which will display the following screen. Page 39 of 94

46 - Tap once inside the SECURITY LEVEL Box, then enter the Security Level on the keyboard. - Tap once inside the white PASSWORD Box, then enter the Password supplied by Better Water LLC s Technical Support. - Once correctly entered, ADMIN ACCESS GRANTED will display on the Setup Screen. - NOTE: The TEST SCREEN Button that appears after being granted Admin Access should only be pressed if advised to do so by Better Water LLC s Technical Support. Page 40 of 94

47 SETUP: SET DATE and TIME - After gaining Level 2 Access, press the DATE/TIME Button on the SETUP Screen. - This will display the following screen: * Level 2 Access is required to make changes to the fields on this screen. The PLC Real Time Clock (RTC) controls the time functions for the Tank Cycle Start Times. - The time is set in military (24 hour format) 00:01 11:59 one minute after midnight to 11:59 am 12:00 noon 12:00 23:59 noon to 11:59 pm 24:00 midnight - The week is 0 through 6 Sunday=0, Monday=1, Tuesday=2, Wednesday=3, Thursday=4, Friday=5, and Saturday=6 The data value boxes labeled as Current Time and Current Date, which are white boxes outlined in black are the current values and are for display purposes only. The data value boxes which are white boxes outlined in blue are the fields which can be edited. 1. Tap inside each of the editable data entry boxes which will display the numeric keypad. Enter the desired value then press ENTER, in the following order: - Time, Hour - Date, Month - Time, Minutes - Date, Day - Time, Seconds - Date, Year (2 digits) - Day of Week * NOTE: Most values will redisplay the original value after pressing ENTER, and not display the new value until after they have been saved in the next step. Simply verify the entry changes after saving before exiting this screen. Page 41 of 94

48 2. Press the PRESS TO SAVE CHANGES TO TIME/DATE/DAY Button. - If this button is not pressed none of the changes will be saved. 3. Press the DATE/TIME STAMP CLOCK FOR EVENTS AND ALARMS Button. - This will display the following screen. The HMI has a Real Time Clock (RTC) that also has to be set. This RTC is used for the date and time stamp for the events and alarm logs. 4. Tap inside each of the editable data entry boxes which will display the numeric keypad. Enter the desired value then press ENTER, in the following order: - Time, Hour - Time, Minutes - Time, Seconds - Date, Month - Date, Day - Date, Year (4 digits) - NOTE: These values are automatically saved, and do not require another button to be pressed. 5. When finished choose either to return to SETUP SCREEN to return to MAIN SCREEN Page 42 of 94

49 SETUP: CURRENT SETUP, Tank Backwash/Regeneration Timing - After gaining Level 2 Access, press the CURRENT SETUP Button on the SETUP Screen. - This will display the following screen: The Current Setup Screen is comprised of 2 screens; the Backwash Tank Timing Values and Regeneration Tank Timing Values screens. These screens display the tank cycle times and tank size for the media tank which have been setup for the Pre-Treatment system. In the Backwash Screen the Total Cubic Feet per Tank for the backwashable media tanks (Multi-Media, Filox, and Carbon) displayed should be entered. - The data value boxes which are white boxes outlined in black are the hard-coded values and are for display purposes only. The data value boxes which are white boxes outlined in blue are the fields which can be edited. - NOTE: For Bank 1 and Bank 2 Carbons this value is the total cubic feet of carbon used for both the worker and polisher. This number is critical for the EBCT to calculate correctly. 1. Tap inside each of the editable data entry boxes which will display the numeric keypad. Enter the desired value then press ENTER. - NOTE: These values are automatically saved, and do not require another button to be pressed. 2. When finished press the REGENERATION Button to proceed to the next screen. Page 43 of 94

50 In the Regeneration Screen the Fast Rinse Time and Brine Refill Cycle Times for the regenerating media tanks (Softener, Organic Scavenger, Dealkalizer) displayed should be entered. 3. Tap inside each of the editable data entry boxes which will display the numeric keypad. Enter the desired value then press ENTER. - NOTE: These values are automatically saved, and do not require another button to be pressed. 4. When finished choose to return to BACKWASH SCREEN to return to SETUP SCREEN to return to MAIN SCREEN Page 44 of 94

51 SETUP: TANK CYCLE START TIMES - After gaining Level 2 Access, press the TANK CYCLE START TIMES Button on the SETUP Screen. - This will display the following screen: The first screen allows the user to select the media tank(s) for which the start times for either backwash or regeneration will be setup. This screen will display buttons only for those media tanks which have been setup for the Pre-Treatment system. In this example there are options for both the Carbon Tanks-Bank #1 and Softeners. 1. Press the button corresponding to the media tank(s) to set the backwash/ regeneration start times for. - This will display the data entry screen for that media tank(s) selected. 2. For each day of the week press the DAY OF THE WEEK ON/OFF Button to toggle either ON or OFF for that day. Page 45 of 94

52 3. Tap inside each of the editable data entry boxes (white/outlined in blue) which will display the numeric keypad. Enter the desired value then press ENTER for each one. - The time is set in military (24 hour format) 00:01 11:59 one minute after midnight to 11:59 am 12:00 noon 12:00 23:59 noon to 11:59 pm 24:00 midnight 4. Press the TIME SET Button (white/outline in green) to save the changes once completed. - If this button is not pressed none of the changes will be saved. 5. If you wish to select the next Media Tank to perform changes for then to return to the TANK CYCLE START TIMES SCREEN 6. Repeat by selecting the next Media Tank and performing the necessary changes, such as the Softener #1 shown here. 7. When finished choose either to return to SETUP SCREEN to return to MAIN SCREEN Page 46 of 94

53 SETUP: MANUAL OPERATION A manual backwash or regeneration can be initiated from this screen by selecting any of the desired media tanks setup for the Pre-Treatment system. - After gaining Level 2 Access, press the MANUAL OPERATION Button on the SETUP Screen. - This will display the following screen: The first screen allows the user to select the media tank(s) for which either a manual backwash or regeneration is desired. This screen will display buttons only for those media tanks which have been setup for the Pre-Treatment system. In this example there are options for both the Carbon Tanks-Bank #1 and Softeners. 1. Press the button corresponding to the media tank(s) to set the backwash/ regeneration start times for. - This will display the function screen for that media tank(s) selected. Page 47 of 94

54 2. Next press the MANUAL BACKWASH Button or MANUAL REGENERATION Button for the desired tank. - If the operator has performed a re-bed of the carbon and wants it to backwash in the backwash cycle push the PAUSE SYSTEM Button. - The backwash cycle can be paused if necessary by pressing the PAUSE SYSTEM Button. - To resume the backwash cycle after pausing, simply press the PAUSE SYSTEM Button again. - If the operator wants to skip the other backwash cycles, then press the VALVE HOME Button to put it back in to service. This button is only displayed if at Admin/Level 3 Access. - NOTE: When the Service lamp lights up there is a 4 minute delay before the Interlock comes back on. 3. When finished to return to MANUAL OPERATION TANK SELECTION SCREEN 4. Repeat by selecting the next Media Tank and performing the necessary changes. - Below is the screen for performing the same changes for the Softener #1 which is regenerated. - NOTE: If a manual regeneration is performed and the PAUSE SYSTEM Button is pushed for example during the Brine Draw Slow Rinse cycle the regeneration needs to continue to ensure the brine has been completely rinsed out. If the tank has to be put back into service during regeneration call Better Water LLC for assistance. 5. When finished choose either to return to MANUAL OPERATION TANK SELECTION SCREEN to return to MAIN SCREEN Page 48 of 94

55 SETUP: LAST REBED/FILTER CHANGE Two screens provide information as to when either cartridge filters were last changed or media tanks were rebidded. The section relating to filters shows the date last changed, days remaining since filter change, and days past due. The section relating to media tanks shows the date last rebidded and days elapsed since last rebed. When the media tanks are rebedded or cartridge filters are changed, the system should be updated to reset the counters for each. - After gaining Level 2 Access, press the LAST REBED/FILTER CHANGE Button on the Setup Screen. - This will display the following screen: The first screen allows the user to update cartridge filter change dates and for those media tanks which have been setup for the Pre-Treatment system. In this example there are options for both the Carbon Tanks-Bank #1 and Softeners. UPDATE WHEN FILTER(s) CHANGE On the top of the first screen is the cartridge filter information section. When the Days Remaining Since Filter Change reaches zero a notification will scroll in the Event/Alarm Scroll Bar on the Main Screen and be logged in the event log. If the filters go unchanged the Days Past Due counter will increase each day. Once the filters have been changed a notification will scroll in the Event/Alarm Scroll Bar on the Main Screen and be logged in the event log. Follow the instructions below to update when a filter is changed. 1. Press and hold for 5 seconds the yellow FILTER CHANGE Button to reset the counters. 2. Tap inside each of the editable data entry boxes (white/outlined in blue) which will display the numeric keypad. Enter the desired value then press ENTER for each one. Page 49 of 94

56 - Month - Day - Year (4 digits) 5. When finished choose to proceed to the next screen for rebedded media tanks as described below to return to SETUP SCREEN to return to MAIN SCREEN UPDATE WHEN MEDIA TANK(s) REBEDDED In the middle of the first screen and on the second screen is the media tanks information section. Follow the instructions below to update when a media tank is rebedded. If the media tank that was rebedded is not displayed on Screen 1 press the NEXT SCREEN Button to display Screen Tap inside each of the editable data entry boxes (white/outlined in blue) which will display the numeric keypad. Enter the desired value then press ENTER for each one. - Month - Day - Year (4 digits) 2. Press and hold for 5 seconds the yellow REBED Button to reset the counters. 3. When finished choose to return to previous LAST REBED/FILTER CHANGE SCREEN to return to SETUP SCREEN to return to MAIN SCREEN Page 50 of 94

57 SETUP: TOTAL WATER USAGE This screen allows the user to monitor the water usage. The counter displayed is measured in gallons, and can be reset at any time. - After gaining Level 2 Access, press the TOTAL WATER USAGE Button on the Setup Screen. - This will display the following screen: RESET TOTAL WATER USAGE COUNTER This counter can be reset at any time and will count up to billion gallons before having to be reset. 1. Press and hold for 5 seconds the yellow RESET Button to reset the counter. 2. When finished choose either to return to SETUP SCREEN to return to MAIN SCREEN Page 51 of 94

58 SETUP: TANK SETUP Tank Setup is for adding, deleting, and changing media tanks in the Pre-Treatment system. This can only be done with Level 3-Admin Access. - After gaining Admin Access, press the TANK SETUP Button on the Setup Screen. - This will display the following screen: Due to the complexity of setting up the different media tanks and the multiple screens involved based on the type of tank being setup, direct assistance from Better Water LLC s technical department is required. When finished choose either to return to SETUP SCREEN to return to MAIN SCREEN Page 52 of 94

59 SETUP: EBCT, ph, & UV DUMP SETTINGS This screen allows critical parameters for system operation to be setup. - After gaining Level 2 Access, press the EBCT, ph & UV DUMP Button on the Setup Screen. - This will display the following screen: 1. Any of the following parameters can be changed by tapping inside the each of the editable data entry boxes (white/outlined in blue) which will display the numeric keypad. Enter the desired value then press ENTER for each one. - Empty Bed Contact Time (EBCT), in minutes * Verify that that is adequate carbon in the Carbon Worker and Polisher Tanks. * See Appendix A on how to calculate EBCT - Low ph Set-Point, range 0-6 * ph probes are optional. - High ph Set-Point, range 7-14 * ph probes are optional - High Temperature Set-Point, range between 35 F and 99 F * This range is used in case the blend valve is out of adjustment - UV Dump Valve Off, range between 30 and 60 minutes * The UV Dump Valve is only active when the RO is in standby and not running. - UV Dump Valve On, range between 3 and 5 minutes * The UV Dump Valve is only active when the RO is in standby and not running. 2. Once complete to return SETUP SCREEN. Page 53 of 94

60 SETUP: City Booster VFD Fault A City Booster VFD Fault occurs when the VFD has a fault such as OC1, OC2, OC3, EPHI, EPHO, OP1 OP2, OP3, OL1, or OL2. If any of these faults occur do the following: 1. Unplug the control box from the wall receptacle and wait 15 seconds for the VFD display to power down. 2. Then plug the control box back in which should clear the error. 3. From the Setup Screen, push the PUSH TO CLEAR VFD FAULT Button. 4. to return to MAIN SCREEN 5. From the Main Screen, push the ALARM RESET Button to resume. 6. If the error reoccurs call Better Water LLC for technical support. Page 54 of 94

61 SETUP: Low Inlet Pressure Alarm This condition occurs when the main water supply to the building or to the water room is interrupted or shutoff. The City Booster Pump will shut off 5 seconds after the water loss. If any media is in backwash or regeneration the timers will stop. When water is restored and the alarm is cleared the backwash or regeneration will resume. If this happens, do the following: 1. From the Setup Screen, push the LOW PRESSURE ALARM RESET Button once the water is restored. 2. to return to MAIN SCREEN 3. From the Main Screen, push the ALARM RESET Button to resume. Page 55 of 94

62 LOGS & TRENDS SCREEN The Matrix Pre-Treatment is designed to automatically capture operational data, as well record event and alarm conditions. The LOGS and TRENDS Screen is accessible by pressing the LOGS & TRENDS Button on the Main Screen. The date and time stamped alarm and event log entries are displayed which can be scrolled either up or down by using the scroll bar on the right hand side of each display box. When finished choose to return to MAIN SCREEN EVENT LOG The Event Log has thirty-one different events that can be logged: 1. Power Off 2. Power On 3. Interlock Off 4. Interlock On 5. Test Mode Deactivated 6. Test Mode Activated 7. City Booster Pump Off on Control Box 8. City Booster Pump Off 9. City Booster Pump On 10. UV Off 11. UV ON 12. Carbon #1 Worker Bank 1 Backwash Start 13. Carbon #1 Worker Bank 1 Backwash Complete 14. Carbon #2 Polisher Bank 1 Backwash Start 15. Carbon #2 Polisher Bank 1 Backwash Complete 16. Carbon #1 Worker Bank 2 Backwash Start 17. Carbon #1 Worker Bank 2 Backwash Complete 18. Carbon #2 Polisher Bank 2 Backwash Start 19. Carbon #2 Polisher Bank 2 Backwash Complete 20. Softener #1 Regeneration Start 21. Softener #1 Regeneration Completed 22. Softener #2 Regeneration Start 23. Softener #2 Regeneration Completed 24. Filox Backwash Start 25. Filox Backwash Complete 26. Organic Scavenger Regeneration Start 27. Organic Scavenger Regeneration Complete 28. Dealkalizer Regeneration Start 29. Dealkalizer Regeneration Complete 30. Multi Media Backwash Start 31. Multi Media Backwash Complete Page 56 of 94

63 ALARM LOG The Alarms Log has eighteen different alarm states that can be logged: 1. City Booster VFD Fault Check VFD (audible) 2. City Booster VFD Fault Cleared 3. Cartridge Filter #1 has expired needs changing 4. Cartridge Filter #1 has been changed 5. Cartridge Filter #2 has expired needs changing 6. Cartridge Filter #2 has been changed 7. ph Alarm 8. ph Alarm Cleared 9. EBCT Alarm 10. EBCT Alarm Cleared 11. Media Tank Head Failure Alarm check for broken piston (audible) 12. Media Tank Head Failure Alarm Cleared 13. Main Water Shut Off Alarm (audible) 14. Main Water Shut Off Alarm Cleared 15. Low Inlet Pressure Alarm (audible) 16. Low Inlet Pressure Alarm Cleared 17. High Temperature Alarm (audible) 18. High Temperature Alarm Cleared ADDITIONAL INFORMATION ON CERTAIN ALARMS 1. Change Filter Cartridge# 1 and Change Filter Cartridge# 2 alarms occurs when the 30 day counter reaches 0 days. 2. ph Alarm occurs when the water ph exceeds the Low or High set-point. 3. EBCT Alarm occurs when the EBCT falls below the EBCT set-point for longer than 5 minutes. This is inactive during backwash and regeneration. 4. Media Tank Head Failure Alarm occurs when water flow is detected, only when the RO is in Standby and no tanks are in backwash or regeneration. 5. Main Water Shutoff Alarm occurs when the water leak detection sensor detects the presence of water on the floor. TREND SCREENS Four graphical data trending screens are accessible from this screen by pressing the corresponding button: - Pre-Treat Flow Rate Trending Screen - Post-Blend Valve Temp Trending Screen - ph Trending Screen - EBCT Status Trending Screen - Below is an example of the Pre-Treat Flow Rate trending graphs. Page 57 of 94

64 EVENT ALARM LOG SAVED TO SD CARD Press the EVENT ALARM LOG SAVED TO SD CARD Button to initiate the process to save the event and alarm log entries to the SD card for offsite analysis. ACCESSING DATA ON THE SD CARD The OIT automatically writes log and trending data to the SD card located on the back of the OIT. The SD card must be present for data to be captured. This data is saved in a spreadsheet format, and can be analyzed offsite by other means and used for a variety of applications. The Pre-Treatment Controller is shipped with a SD Card which has been specially formatted and preloaded with software required to convert the data files saved to the card to spreadsheet format. If a new SD Card is needed it must be ordered from Better Water LLC. This card should be sufficient to capture up to 6 months of data, but it is recommended that the data be downloaded monthly from the SD Card. A spreadsheet software program is required to open and access the data within the data-files. Most data is automatically written to the SD Card, with the exception of the event and alarm log entries. Although the standard water system has a Softener, Carbon Worker and Carbon Polisher data will still be captured for the optional components but will be populated with zeroes. The procedure below will save all the available data to-date to the SD Card and detail how to access it. PROCEDURE 1. From the Main Screen select the Logs & Trends Screen. 2. From the Logs & Trends Screen press the EVENT ALARM LOG SAVED TO SD CARD Button. * This will create a folder and data-file on the SD Card. * No prompt or message will be displayed when this button is pressed. 2. Open the Control Box Cover and remove the SD Card from the OIT, then close the Control Box Cover. * NOTE: No trending data or logs will be recorded while the SD Card is removed from the RO. This procedure should be performed quickly and during a time when the Pre-Treatment system is not in use. SD Card Slot 3. Insert the SD Card into either a SD Card Reader attached to a computer or into the appropriate SD Card Slot on a computer to access the data. - This should open the SD Card as a working drive, if not access the SD Card via My Computer. Page 58 of 94

65 4. Locate the newly written folders and data files which will be in a variety of folders on the SD Card. - If a folder, double-click on the folder to display the individual files within it - if a file, double-click on the file which will in-turn create a new Microsoft Excel formatted file. The Excel filename will be the same, except that it will have a.xls or.xlsx extension. - Next double-click on the newly created Excel file which will automatically open using the Microsoft Excel program or compatible software. CAUTION There is a file which is pre-loaded on the SD Card provided by Better Water LLC which contains specialized software required to convert the data files saved to the card to spreadsheet format. The name of this file is EasyConvert. Do not erase this file. All other files and folders on the SD Card can be deleted when the analysis is complete except for this file. If this file is deleted, a new SD Card will have to be ordered from Better Water for this function to work properly. 5. Once the analysis is complete All data folders and files, EXCEPT for the EasyConvert file, should be copied to the computer and then deleted from the SD Card to free up space on the card and to distinguish between datasets when the next save and analysis function is performed. 6. Re-open the Control Box Cover and re-insert the SD Card into the back of the OIT into the SD Card Slot. SD CARD CONTENTS The system will create a separate folder for each type of data available. Inside each folder is a file for a specific day. The specific day files use a file-naming convention of YYYYMMDD. For example, there is a folder named FLOWRATE and inside that folder there would be a file for each day. An example of a daily filename for March 19, 2014 would be dtl Below is a table of folder names for each of the different types of data available. FOLDER NAME POST BLEND VALVE PRE TREAT FEED FLOW RATE TEMPERATURE POST MULTI POST CART #1 POST FILOX POST SOFTENER #1 POST SOFTENER #2 POST ORG SCAV POST CW1 B1 POST CP2 B1 POST CW1 B2 POST CP2 B2 POST DEALKA POST CART #2 ph EBCT TYPE OF DATA Post Blend Valve Pressures Pre Treat Feed Pressures Flow Rate Water Temperatures Post Multi-Media Pressures Post Cartridge Filter #1 Pressures Post Filox Pressures Post Softener #1 Pressures Post Softener #2 Pressures Post Organic Scavenger Pressures Post Carbon Worker #1 Bank #1 Pressures Post Carbon Polisher #2 Bank #1 Pressures Post Carbon Worker #1 Bank #2 Pressures Post Carbon Polisher #2 Bank #2 Pressures Post Dealkalizer Pressures Post Cartridge Filter #2 Pressures ph Readings Empty Bed Contact Time Page 59 of 94

66 eventlog DELTA P MULTI DELTA P CART #1 DELTA P FILOX DELTA P SOFT #1 DELTA P SOFT #2 DELTA P ORG SCAV DELTA P CW1 B1 DELTA P CP2 B1 DELTA P CW1 B2 DELTA P CP2 B2 DELTA P DEALKA DELTA CART #2 Event and Alarm Log Entries ΔP Multi-Media Pressure Drops ΔP Cartridge Filter #1 Pressure Drops ΔP Filox Pressure Drops ΔP Softener #1 Pressure Drops ΔP Softener #2 Pressure Drops ΔP Organic Scavenger Pressure Drops ΔP Carbon Worker #1 Bank #1 Pressure Drops ΔP Carbon Polisher #2 Bank #1 Pressure Drops ΔP Carbon Worker #1 Bank #2 Pressure Drops ΔP Carbon Polisher #2 Bank #2 Pressure Drops ΔP Dealkalizer Pressure Drops ΔP Cartridge Filter #2 Pressure Drops Page 60 of 94

67 TANK STATUS SCREEN The TANK STATUS Screen is accessible by pressing the TANK STATUS Button on the Main Screen. This will display the status of the Pre- Treatment component media tanks, whether they are in service or which step of the backwash/regeneration cycle they are in. Press to display a second screen with the remaining media tanks (if applicable). When finished choose to return to MAIN SCREEN Page 61 of 94

68 HELP MENU SCREEN One of the helpful features of this system is the availability of a several help screens for a variety of subjects concerning the Pre-Treatment controller. The Help Menu Screen provides a variety of buttons to access these help screens. Below is an example of one of those help screens, the Logs and Trends Help Screen. When finished choose to return to MAIN SCREEN LEVEL 2 and ADMIN ACCESS In the event after viewing a help screen, and the area of interest requires a different security level to access, the password entry buttons are on the Help Menu Screen for convenience sake. The desired access can be obtained, then the user can proceed to that area of interest without having to go to the Setup Screen to change access levels. - For Level 2 Access, press the PUSH Button and enter the password as described in the Setup-How To Enter a Security Level 2 Access Password section. - For Admin Access, press the ADMIN LOGIN SCREEN Button and enter the password as described in the Setup-How To Enter a Security Level 3 Access-Admin Password section. Page 62 of 94

69 GENERAL RACK OPERATION Before you start using this device, operators must read and understand this manual in its entirety. This manual of Operator's Instructions describes in considerable detail all of the steps and procedures required to safely operate this device. With proper operation, maintenance, and care, this device should give you years of reliable service. It is unsafe to operate this device without a basic understanding of water treatment and a thorough understanding of the contents of this manual. Inadequately treated water for hemodialysis poses a severe threat to the health and safety of hemodialysis patients. Education and training of the staff in these facilities is critical given the technically complex subject of water treatment. Guidelines and other related information are available from: - Food and Drug Administration (FDA) - National Association of Nephrology Technicians/Technologists (NANT) - Association for the Advancement of Medical Instrumentation (AAMI) Incoming tap water contaminants, temperature, ph, pressure, and flow-rates have a direct impact on the quality and quantity of the RO output. The operator must be aware of changing tap water conditions. This can be easily accomplished with good, two-way communications with the local municipal water supplier and with routine testing of the tap water. DAILY OPERATION The pre-treatment system runs automatically based on signals received from the RO and pretreatment media tanks. Its component devices are controlled by the control box, and in normal operation, the City Booster Pump should be ON. Daily operation would involve Checking for and clearing any alarms. Verifying that the City Booster Pump is running automatically, denoted by the OPERATING Button displaying OPERATING-PRESS TO STOP. - If at any time the City Booster Pump needs to be turned OFF, press the OPERATING-Button, which will then display PUMP STOP. - To turn it back ON, press the PUMP STOP Button, which will then display OPERATING-PRESS TO STOP. Reviewing Operational Data, Event Logs, Alarm Logs, and Trended Data and. More detail concerning this can be found in the Monitoring Procedures section to follow. Page 63 of 94

70 END-OF-DAY PROCEDURE Since the City Booster Pump runs automatically as long as the OPERATING Button is displaying OPERATING-PRESS TO STOP, there is no daily shutdown procedure. To turn the City Booster Pump off, simply press the OPERATING Button. * Turning the City Booster Pump OFF will not stop the automated backwash and regeneration of the other pretreatment components. If OFF, there will be water, but there may not be sufficient pressure and flow for an adequate backwash/regeneration. Power must be disconnected to stop all operations. MONITORING PROCEDURES OPERATIONAL DATA Operational data for the pre-treatment system must be monitored on a daily basis by a qualified technician, documenting the items specified below according to individual company policies. A sample Pre-Treatment Daily & Periodic Checklist (Appendix A) has been included in this manual as an example for convenience and can be reproduced. The list below and the sample checklist include all the possible pre-treatment component devices available. This list may not be an exact representative of your system due to its unique feed water characteristics and the components which have been installed to treat that water. Operational Data is found on both the Main Screen as well as the ΔP Pressure Status Screen. Pre-Treatment Frame/Rack: Daily: Inlet Hot and Cold Water pressure Daily: Post Blend Valve pressure and temperature Daily: Pre and Post-City-Booster Pump pressure Multi-Media Depth Filter: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running Particulate Filtration (pre-carbon filters): Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across each of the filters while the RO is running * Dates the filters were last changed should be recorded Filox Filtration: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running Daily: Check the Total Iron Content, pre and post filter, which should be less than 0.1 part per million Water Softener: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running Page 64 of 94

71 Daily: Check the salt level in the brine tank is greater than 50% Daily: The hardness, measured post softener, should be tested daily while the softener is under peak demand, usually late in the afternoon. Dealkalizer: Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across it while the RO is running Daily: Check the salt level in the brine tank is greater than 50% Weekly: The ph should be checked to ensure it is within the required range Organic Scavenger: Daily: Check pre and post-organic scavenger pressure, and ΔP (pressure drop) across it while the RO is running Daily: Check the salt level in the brine tank is greater than 50% Monthly: The TOC s should be checked once a month to ensure that the scavenger is continuing to remove the organics as designed Carbon Filtration (both worker and polisher tanks): Daily: Insure that chlorine/chloramine free water is available prior to each hemodialysis treatment shift. This will require testing for chlorine/ chloramines before the first treatment of the day and prior to each treatment shift throughout the day. Daily: Check pre and post-carbon tanks (both worker and polisher), and ΔP (pressure drop) across them while the RO is running Particulate Filtration (post-carbon filters): Daily: Check pre and post-filter pressure, and ΔP (pressure drop) across each of the filters while the RO is running * Dates the filters were last changed should be recorded UV Light: Daily: This component must be monitored on a daily basis to insure the UV light is operating and the bulb is on * Dates the UV bulb and quartz sleeve were last changed should be recorded ALARMS and EVENTS Alarms and events should be reviewed frequently to ensure system functionality, and are found in the following places: 1. The most recent events and alarms are displayed on the Event/Alarm Scroll Bar on the Main Screen. 2. Certain conditions will illuminate either the Indicator Lights or the Alarm Lights on the Main Screen. 3. All alarm and event logs for the last year (365 days) can be viewed under the Trends, Alarms, and Events Screen by pressing the LOGS and TRENDS Button on the Main Screen. - This is the best place to view all alarms and events sequentially. Some alarms require action on the operator s part: - Audible alarms can be temporarily silenced by pressing the ALARM RESET Button. - While some alarms my clear on their own as water pressure and temperature anomalies selfcorrect, some alarms must be cleared by correcting the issue. PERIODIC When a filter is changed or a media tank is rebedded this information should be changed in SETUP Screen, then press the LAST REBED FILTER CHANGE Button as previously detailed. Page 65 of 94

72 VALVES LEGEND and OPERATION of Floor Rack CPVC Model 1. Incoming Cold Water Valve Open or close for cold water source. * OPEN during normal operation #1 #2 2. Incoming Hot Water Valve Open or close for hot water source. * OPEN during normal operation 3. Emergency Water Connection Valve Open only if an emergency water supply is connected. If opened, then valves 1 and 2 must be closed. * CLOSED during normal operation #3 4. Cold Water Blend Valve By-Pass Valve Open only if only cold water is needed, and not blended water. If opened, then valves 2 and 5 must be closed. * CLOSED during normal operation 5. Blended City Water Boiler Drain Valve This valve is provided as a convenience, and should only be opened if a hose is attached. * CLOSED during normal operation 6. City Booster Pump Outlet Valve Close only if maintenance is required on the city booster pump. If closed, then open valve 8 and close valve 9. * OPEN during normal operation #5 #4 7. City Booster Pump By-Pass Valve Open only if maintenance is required on the city booster pump. If opened, then close valves 7 and 9. * CLOSED during normal operation #6 #7 #8 8. City Booster Pump Inlet Valve Close only if maintenance is required on the city booster pump. If closed, then close valve 7, and open valve 8. * OPEN during normal operation Page 66 of 94

73 WATER LEAK DETECTOR Current models of the Pre-Treatment Rack are equipped with a water leak detector. This detector is composed of two parts. The first is a control console which is hardwired into the control box, with the second being a remote surface probe which lays flat on the floor near the rack. All that is required to signal an alarm condition is a film of moisture forming a bridge between the two metallic contacts on the remote surface probe. It was designed to detect water only (distilled or deionized water cannot be detected). As sensitive as it is, it will not alarm due to high humidity or condensation. If the detector senses water an audible alarm will sound, the main water shutoff solenoid will close, which turns off all water to the Pre-Treatment system, and the city booster pump will turn OFF. Once dry again, the alarm will be silenced and the main water shutoff solenoid will re-open restoring water flow once again. SILENCING THE WATER LEAK DETECTOR ALARM In the event the water leak detector senses water and sounds the alarm there are two ways to silence the alarm: SHUT-OFF WATER SUPPLY AND DRY THE REMOTE SURFACE PROBE a. Shut-off the incoming water supply. b. Lift and dry the remote surface probe with a clean dry cloth or paper towel. - After a few seconds, this will silence the alarm and re-open the main water shutoff solenoid valve. c. Correct the problem which caused the alarm. d. Return the remote surface probe to its original location. e. Turn the incoming water supply back on. DRY THE REMOTE SURFACE PROBE a. Determine the source of the water that caused the alarm and correct the problem. - If a simple spill, then clean up the water. - If a leak, fix the leak at its source. This may require turning off the incoming water. b. Lift and dry the remote surface probe with a clean dry cloth or paper towel, then return to its original location. - After a few seconds, this will silence the alarm and re-open the main water shutoff solenoid valve. NOTE: Make sure if the problem was a leak, to correct the problem or turn off the incoming water prior to drying off the remote surface probe since when dry it will reopen the main water shutoff solenoid if the Pre-Treatment system is ON. Remote Surface Probe and connecting cable Water must touch either of the two end contacts in order to trigger an alarm condition. Page 67 of 94

74 SYSTEM MAINTENANCE, General Maintenance Task Frequency (more often if needed) Notes Check the system for leaks Daily Visual Inspection Monitor the system for unusual sounds Clean external surfaces Record operational values, ie. flows, pressures, temperature, etc. Refill brine tanks with salt Empty and clean brine tanks Change particulate filter cartridges Clean UV quartz sleeve Change UV quartz sleeve Change UV bulb Daily Weekly Daily or more often as required by the facility Prior to salt level falling below 50% in the brine tank Annually Every 30 days or if there is a pressure drop across the device greater than 15 psi while the RO is running Every 6 months As needed Annually Auditory Inspection Use a soft, damp towel or sponge. (DO NOT USE BLEACH) Record on a Pre-Treatment Daily Checklist Do not use rock salt. See notes in Brine Tank section. See notes in Brine Tank section. See Particulate Filtration section and Change Particulate Filter Cartridge section See Ultra-Violet Irradiation section See Ultra-Violet Irradiation section See Ultra-Violet Irradiation section Clean UV sensor 3 to 4 times per year See UV Owner s Manual Calibrate ph Probe Replace ph Probe Media inside media tanks Every 3 months Annually Better Water LLC recommends that tank media be changed every three years unless otherwise specified by the medical director and/or company polices, by the specific thresholds determined for each individual pre-treatment component device after two verified regeneration cycles See Calibrate and Replace ph Probe section See Calibrate and Replace ph Probe section See the section for each individual pre-treatment component device for the specific threshold Perform chemical, microbial, and endotoxin testing on feed and product water as per AAMI requirements Schedule established by the Medical Director Submit samples to a qualified testing laboratory Page 68 of 94

75 SYSTEM MAINTENANCE, Long Term Storage or Non-Use For long-term storage or long periods of non-use we recommend the following procedure which would apply for any of the pre-treatment component devices: 1. Drain water from the pre-treatment system. 2. Remove any media or filters. 3. Let the component devices air-dry. 4. When ready to re-start, filter cartridge housings and media tanks should be wiped down with a mild bleach solution before installing new cartridges and new media. SYSTEM MAINTENANCE, Adjusting the Blend Valve Temperature Setting * Adjustments to the blend valve should be made when the RO is running, but patients are not dialyzing. * 77 F is optimum operating temperature for the RO machine. Water will inherently increase in temperature by a few degrees when going through the filters; therefore the final temperature at the blend valve should be determined by achieving 77 at the RO. Keep in mind that it will take several minutes (up to 20 minutes or more) for the temperature change to reach the RO. FOR SERIES 5 VALVES: (for older models) * Ensure both hot and cold water supplies are open, and the RO is running in good water quality. 1. Turn Adjustment Knob clock-wise, until it is all the way in and can no longer be turned. 2. Turn the Adjustment Know counter-clockwise, and count the number of turns it takes for the Knob to turn all the way out, which is usually 4 ½ turns. 3. Turn the Adjustment Knob back clockwise, half the number of turns, which is usually 2 ¼ turns. Phillips Screw and Cover Adjustment Knob Series 5 Valve 4. Remove the small Phillips screw and screw cover from the center of the Adjustment Knob. 5. Have slotted screwdriver ready to adjust the screw under the cover plate. 6. Hold the large adjusting knob stationary and adjust the slotted screw to obtain the desired temperature optimum operating temperature at the RO as discussed above. 7. Adjustments should be made in small increments, allowing time for the newly blended water to be pulled through the blend valve and for the Temperature Gauge to stabilize. 8. Once the desired temperature is obtained, re-install the center cover plate and cover screw. 9. Any further adjustments should be made with the Adjustment Knob only, in the direction indicated on the cover plate to obtain the desired temperature. Page 69 of 94

76 FOR SERIES 6 VALVES: (for older models) 1. Ensure both hot and cold water supplies are open, and the RO is running in good water quality. Adjustment Knob 2. Turn the Adjustment Knob clock-wise until it is all the way in and can no longer be turned. Observe the Temperature Gauge to verify that the water temperature is changing. 3. Turn the Adjustment Knob counter-clockwise, four complete turns. Observe the Temperature Gauge to verify that the water temperature is changing. Series 6 Valve 4. Repeat steps 2 and 3, two more times. 5. Turn Adjustment Knob clock-wise to adjust the water temperature to the desired setting, by verifying the Temperature Gauge reading. Allow time for the newly blended water to be pulled through the Blend Valve and for the Temperature Gauge to stabilize. 6. The final water temperature setting should be based on a verified water temperature of 77ºF at the RO. 7. Any further adjustments should be done by turning the Adjustment Knob in small increments. Allow time for the newly blended water to be pulled through the Blend Valve and for the Temperature Gauge to stabilize. FOR SERIES 7 VALVES: 1. Ensure both hot and cold water supplies are open, and the RO is running in good water quality. Locking-Nut (Under the Adjustment Bolt) 2. Loosen the Locking-Nut on the Adjustment Bolt, by turning it counter-clockwise until it can no longer be turned. 3. Using a wrench turn the Adjustment Bolt clock-wise until it is all the way in and can no longer be turned. Observe the Temperature Gauge to verify that the water temperature is changing. Series 7 Valve Adjustment Bolt 4. Turn the Adjustment Bolt counter-clockwise, four complete turns. Observe the Temperature Gauge to verify that the water temperature is changing. * CAUTION: Turning the Adjustment Bolt fully counter-clockwise will remove the Bolt from the Blend Valve. If this occurs simply replace the bolt. 5. Repeat steps 3 and 4, two more times. 6. Turn Adjustment Bolt clock-wise to adjust the water temperature to the desired setting, by verifying the Temperature Gauge reading. Allow time for the newly blended water to be pulled through the Blend Valve and for the Temperature Gauge to stabilize. 7. The final water temperature setting should be based on a verified water temperature of 77ºF at the RO. 8. Once the desired temperature has been achieved, hand-tighten the Locking Nut on the Adjustment Bolt, by turning it clockwise until it can no longer be turned to ensure the Adjustment Bolt will stay in the final position set. Page 70 of 94

77 9. Any further adjustments should be done by loosening the Locking-Nut, then turning the Adjustment Bolt in small increments, and then re-tighten the Locking-Nut. Allow time for the newly blended water to be pulled through the Blend Valve and for the Temperature Gauge to stabilize. SYSTEM MAINTENANCE, Priming the City Booster Pump WARNING All city booster and repressurization pumps must be primed prior to initial use, or whenever air has been allowed to enter the pump. This includes the initial start-up of the pump and usually every time the pump has shutdown from a no-flow situation. Failure to complete this procedure may result in damage to the pump and may void all warranties. To prime the pump, air must be bled from the casing of the pump from the air bleed screw. The location of this screw will vary from model to model. 1. Verify that the pump inlet valve to the pump is open and there is an ample supply of water. 2. Verify that the pump outlet valve is closed. 3. Slowly open the air bleed screw and allow air to escape until a solid stream of water is flowing from the screw. It is not necessary to completely remove the screw, as this will make it difficult to replace while the water is flowing. 4. When a solid stream of water is flowing from the air bleed screw, tighten it back down. Do not over-tighten which can damage the underlying o-ring. Air Bleed Screw Horizontally Mounted City Booster Pump (Current Model) Page 71 of 94

78 SYSTEM MAINTENANCE, Change Particulate Filter Cartridges (Hurricane, Multi-Cartridge, and Big Blue filters) Better Water LLC, recommends that the cartridge be changed monthly or when the ΔP (pressure drop) reaches or exceeds 15 psi while the RO is running 1. Start with all valves, sample ports, vents, and drain ports closed. 2. Open the drain port on the bottom of the housing to allow the water to drain completely from the housing. Close the drain port when water flow stops. 3. Depending on the filter housing either open it, or use a filter wrench to gain access to the filter. 4. Remove the old filter(s), and wipe out the inside of the housing with a clean, damp cloth. 5. Insert the new filter(s). 6. Verify any o-rings are properly seated. 7. Depending on the filter housing, either close it, or use a filter wrench to seal the cover, without over-tightening. 8. Slowly open the inlet valve to allow water to begin filling the housing. 9. Partially open the sample port or vent to allow air to be purged from the device. 10. When water flows from the sample port or vent, signaling that the air has been purged from the device, close the sample port or vent. 11. Slowly open the outlet valve fully to allow water to flow through the device and check for leaks. 12. The filter is now on-line and ready for use. part# SUCAOO00540 Hurricane 1 Micron SUCAOO00541 Hurricane 20 Micron part# SUCAOO Big Blue 5 Micron Filter part# SUCAOO Big Blue 1 Micron Filter part# SUCAOO Multi-Cartridge 1 Micron Filter part# SUCAOO Multi-Cartridge 5 Micron Filter SUCAOO00542 Hurricane.35 Micron SUCAOO00543 Hurricane 5 Micron Pictures do not reflect the size of the item in relation to the other pictures Page 72 of 94

79 REPLACING SEALS and SPACERS: The seals and spacers in the valve should be changed every 3 to 5 years. This may have to be done sooner if there is a malfunction of the valves. This procedure applies to Fleck head models (2750, 2850, 2900, and 3150) * You will need the following tools: - Appropriate socket - Seal hook - Puller - Spacer - Spacers/Seals Kit See Related Consumable and Replacement Parts section for part numbers specific to the Fleck valve 1. Turn off water supply to valve. Next cycle the valve to backwash position, then to service. Now remove electrical plug from outlet. 2. Remove control box cover. 3. Disconnect the brine line from the injector housing to the brine valve (if your unit has timed brine tank fill). 4. Remove the two cap-screws that hold the back plate to the valve. 5. Grasp the back plate on both sides and slowly pull end plug and piston assembly out of the valve body and lay aside. (see figure 1) Figure 1 6. Remove the seal first using the wire hook with the finger loop. (see figure 2) 7. The puller tool (use only for removing the spacers) has three retractable pins, retained by a rubber ring, at one end. They are retracted or pushed out by pulling or pushing the center button the opposite end. 8. Insert the pin end of the spacer tool into the valve body with the pins retracted (button pulled back). Push the tool tight against the spacer and push the button in. When the button is pushed in, the pins are pushed out to engage the ¼ diameter holes in the spacer. Remove the tool from the valve body. The spacer will be on the end. Pull the center button back, the pins will be retracted and the spacer can be removed from the spacer tool. (see figure 3) Figure 2 Figure 3 9. Alternately remove the remaining seals and spacers in accordance with steps 6 and The last or end spacer does not have any holes for the pins of the spacer tool to engage, therefore if the end spacer does not come out on the first try, try again using the wire hook with the finger loop. (continued) Page 73 of 94

80 11. To replace the seals, spacers, and end ring, use the stuffer tool with the brass sleeve on one end. This is a double-purpose tool. The male end acts as a pilot to hold the spacers as they are pushed into the valve body and the brass female end is used to insert the seals into the valve body. 12. To re-stuff a valve body, first take the end ring (the plastic or brass ring without holes), then with your thumb press the button on the brass sleeve end. The large diameter inner portion is now exposed. Place the end ring on this pilot with the lip on the end ring facing the tool. Push the tool into the valve body bore until it bottoms. While the tool is in the valve body, take a seal and press it into the inside diameter of the exposed brass female end. (see figure 4) Figure Remove the tool, turn it end for end and insert it into the valve body bore. While holding the large diameter of the tool, slide it all the way into the valve body bore until it bottoms. Then push the center button to push the seal of the tool and leave it in place in the valve body. 14. Remove the tool from the valve body and push the center on the brass female end to expose the pilot on the opposite end. Place a spacer on this end and insert the spacer and tool into the valve. Continue until all spacers and seals are in place. 15. Reattach back plate, reconnect brine line (if applicable), re-attach the control box cover, reconnect to power outlet, and turn water supply back on to valve. 16. Verify operation by doing a manual regeneration or backwash, then perform residual testing. Page 74 of 94

81 SYSTEM MAINTENANCE, Calibrate and Replace ph Probe Better Water LLC, recommends that the ph probe be calibrated every 3 months, and replaced annually. 1. Close the ball valves before and after the ph Probe, to isolate it, so it can be removed. 2. Relieve pressure down-line to prevent water spray when the ph Probe is removed. ph Probe 3. Remove the ring nut that holds the ph Probe, then remove the Probe from the ring nut. 4. Place the ph probe in a 7 ph buffer solution and leave for 15 minutes to equilibrate. 5. On the Main Screen check what ph value is being displayed. If any value other than 7 then the CAL Potentiometer must be adjusted. - Loosen the screws securing the Control Box Cover. - Open the Control Box Cover and locate the ph Transmitter. - Locate ph Transmitter s CAL Potentiometer - Locate the CAL adjustment screw on the Potentiometer. - CAUTION: Note that there are two potentiometers on top of the ph Transmitter. One is a CAL potentiometer and the other a SLOPE potentiometer. DO NOT ADJUST the SLOPE SCREW which can affect the functionality of the ph Transmitter. Since they look so similar, use the drawing and diagram below to locate the CAL adjustment screw. - Using a small screwdriver turn the CAL adjustment screw either left or right while looking at ph value displayed on the Main Screen to set it to the buffer value of Remove the ph Probe from the buffer solution and reinstall to its original location. 7. Open the ball valves before and after the ph Probe that were closed before. 8. Close the Control Box Cover and secure by tightening the cover screws. CAL Potentiometer adjustment screw CAL Potentiometer adjustment screw ph Transmitter drawing ph Transmitter diagram Page 75 of 94

82 SERVICE HELP: 1 Floor Rack, CPVC 1, Blue Asahi Valve PLVAS A Digital Flow-Meter (2 parts) PLGAOO00118 PLGAOO00112 Cold Water Pressure Gauge PLGAOO00434 Control Box, 1 Phase EQPRECB230MATRIX - or - Control Box, 3 Phase EQPRECB208MATRIX Hot Water Pressure Gauge PLGAOO , Blend Valve, PLVABR Brass Solenoid Valve PLVABR , Red Asahi Valve PLVAS A 1 Check Valve PLVABR00253 Relief Valve PLVABR /4" Poly Elbow PLFIPO MPT x Female Coupling PLFINY Female Plug PLFINY00420 Temperature Probe ELRTD01149 Pressure Transducer PLGAOO /4" Drain Valve PLVABR , Red Asahi Valve PLVAS A 1, Blue Asahi Valve PLVAS A 1 Brass Solenoid Valve PLVABR01041 VFD Transducer PLGAOO Check Valve PLVABR00253 City Booster Pump 3HP, 3PH, 120 Series EQPUEB01600 Page 76 of 94

83 SERVICE HELP: 1 1/2 Floor Rack, CPVC 1 1/2", Blue Asahi Valve PLVAS A Digital Flow-Meter (2 parts) PLGAOO00119 PLGAOO00112 Cold Water Pressure Gauge PLGAOO00434 Control Box, 1 Phase EQPRECB230MATRIX - or - Control Box, 3 Phase EQPRECB208MATRIX Hot Water Pressure Gauge PLGAOO /2", Blend Valve, PLVABR Brass Solenoid Valve PLVABR /2", Red Asahi Valve PLVAS A 1 Check Valve PLVABR00253 Relief Valve PLVABR /4" Poly Elbow PLFIPO MPT x Female Coupling PLFINY Female Plug PLFINY00420 Temperature Probe ELRTD /2" Brass Solenoid Valve PLVABR01047 Pressure Gauge PLGAOO /4" Drain Valve PLVABR /2", Red Asahi Valve PLVAS A 1 1/2", Blue Asahi Valve PLVAS A VFD Transducer PLGAOO /2 Check Valve PLVABR00254 City Booster Pump 3HP, 3PH, 120 Series EQPUEB01600 Page 77 of 94

84 SERVICE HELP: Control Box (front view) Control Box, 1 Phase, part# EQPRECB230MATRIX Control Box, 3 Phase, part# EQPRECB208MATRIX HMI / OIT EQMOBO00122 Page 78 of 94

85 SERVICE HELP: Control Box (inside lid view) HMI / OIT EQMOBO00122 Spare fuses that come with the HMI / OIT (not sold separately, no part number) Page 79 of 94

86 SERVICE HELP: Control Box (inside view) Relays (x16) ELSIRL002 Breaker, 1 phase ELSIRL009 - or - Breaker, 3 phase ELSIRL001 Power Supply ELMTTR01905 ph Transmitter EQMOPH001 ph Probe (works in conjunction with the Transmitter) EQMOPH002 Relay Base ELSIRL005 Clock Module EQMOBO00121 Fuse, 5 amp ELLFFS01159 Communication Module EQMOBO00120 CPU EQMOBO Point Analog Input Card (x2) EQMOBO Point Input Card EQMOBO00117 Piezo, Loud Tone ELSAPZ Point Relay Output Card EQMOBO00119 Water Leak Detector (includes control module shown above and water sensor) EQMOBU004 Temperature Transmitter ELRTD01150 Temperature Probe (works in conjunction with the Transmitter) ELRTD01149 Page 80 of 94

87 SERVICE HELP: VFD Box (inside view) Variable Frequency Drive (VFD), 1 phase EQMOBO or - Variable Frequency Drive (VFD), 3 phase EQMOBO01353 (Note: VFD model and appearance will vary slightly based on the phase. Model shown is for 3 phase.) Cooling Fan ELFNOO00001 VFD Transducer (works in conjunction with the VFD) PLGAOO00110 Page 81 of 94

88 RELATED CONSUMABLE and REPLACEMENT PARTS DESCRIPTION PART# PICTURE FILTERS Multi-Cartridge Housing Filter, 20, 5 micron - O-ring EQFHOO00467 SUCAOO Big Blue Sediment Filter, 5 micron SUCAOO O-ring SUMIOO00587 Multi-Cartridge Housing Filter, 20, 1 micron - O-ring EQFHOO00471 SUCAOO Big Blue Sediment Filter, 1 micron SUCAOO O-ring SUMIOO00587 Hurricane Filter, 1 micron Hurricane Filter, 20 micron Hurricane Filter,.35 micron Hurricane Filter, 5 micron - Gasket EQFHOO00467 UV LIGHT UV Light, F4+ - Complete kit with bulb, sleeve, power supply, and sensor SUCAOO00540 SUCAOO00541 SUCAOO00542 SUCAOO00543 EQUVOO01910 UV Light Bulb, F4+ SUUVOO00928 UV Quartz Sleeve, F4+ SUUV02021 Pictures do not reflect the size of the item in relation to the other pictures Page 82 of 94

89 RELATED CONSUMABLE and REPLACEMENT PARTS DESCRIPTION PART# PICTURE UV Sensor, F4+ SUUVOO02019 UV Power Supply, F4+ EQUVOO01928 FLECK HEADS Seal and Spacer Rebuild Kit for Fleck Valves - For Fleck valve 2750 EQVAFL2750REBUILD - For Fleck valve 2850 EQVAFL2850REBUILD - For Fleck valve 3150 EQVAFL3150REBUILD * Kit contains all the necessary spacers and o-rings for rebuilding the valve. Contents will vary from picture based on valve ordering for Fleck Valve Puller Tool - For Fleck valve 2750 EQVAFL For Fleck valve 2850 EQVAFL For Fleck valve 3150 EQVAFL12682 Fleck Valve Stuffer Tool - For Fleck valve 2750 EQVAFL For Fleck valve 2850 EQVAFL For Fleck valve 3150 EQVAFL12683 MISCELLANEOUS Pre-treatment Sample Box EQ-SAMPLE-BOX Pressure Transducer PLGAOO00116 Relief/Drain Hose, style 5000, 3/4-10 ft length PLHOST00315 Pictures do not reflect the size of the item in relation to the other pictures Page 83 of 94

90 RELATED CONSUMABLE MEDIA DESCRIPTION PART# PICTURE Carbon Tank Media - 1 cubic ft bag EQMEOO00467 Organic Scavenger Resin - 1 cubic foot bag EQMEOO01175 Dealkalizer Resin - 1 cubic foot bag EQMEOO01180 Filox Media - ½ cubic foot bag EQMEOO01607 Softener Resin - 1 cubic foot box, Purolite C100X10-S EQMEOO01675 Media Gravel - 50 lb bag EQMEOO01774 Brine Tank Salt - Cargil SOD Chloride Pellet, 50 lb bag SUMI01659 Pictures do not reflect the size of the item in relation to the other pictures Page 84 of 94

91 LIMITED WARRANTY TERMS and CONDITIONS a. This limited warranty is given only to the original buyer and covers the equipment delivered with this limited warranty. b. The buyer shall be barred from any recovery on this limited warranty or otherwise for damages due in whole or in part to unreasonable use improper operation use beyond normal fashion failure to follow instructions failure to maintain the product in good condition and repair or the like. c. If the buyer discovers or should have discovered a defect in which it is reasonable to conclude that damage, either personal, property, or economic, may result, the buyer's continued use of the product shall constitute any assumption of risk by the buyer and a bar to any recovery for breach of this limited warranty or otherwise. d. No oral or written representation, information, or advice given by Better Water LLC or any of its representatives shall create a warranty or in any way increase the scope of this express limited warranty and shall not form a part of the basis for bargain. WHAT IS WARRANTED AND FOR HOW LONG? a. All equipment, excluding ion exchange and filtration media and cartridges, are warranted to be free from factory defects in materials, and workmanship under normal use for a period of one (1) year from the date of shipment. b. It is a condition precedent to recovery on this limited warranty that the buyer strictly comply with all operating and maintenance guidelines established by Better Water LLC and that the serial number (if applicable) is intact and legible on the equipment. c. It is a condition precedent to recovery on this limited warranty for damage to the external finish of the equipment that the buyer notifies Better Water LLC at the time of the installation that the finished is damaged. WHAT IS REMEDY FOR BREACH OF THIS LIMITED WARRANTY or NEGLIGENCE BY BETTER WATER LLC a. Buyer's sole and exclusive remedy for any breach of this limited warranty or negligence by Better Water LLC shall be repair or replacement of the defective part, at the option of Better Water LLC, provided such defective part is returned to Better Water LLC for inspection. b. Better Water LLC shall not be obligated to supply an exact replacement of the defective part and reserves the right to substitute new and improved parts. c. Better Water LLC shall provide at no cost to buyer, labor to remove and/or replace defective parts covered by this limited warranty for a period of ninety (90) days from the date of installation by Better Water LLC of the equipment. d. After such ninety (90) day period, buyer shall be responsible for any labor or service charge for the removal and/or replacement of any defective parts. e. Buyer shall be responsible for all travel expenses and freight charges at all times. f. Better Water LLC shall have no obligation to repair or replace any defective part if buyer fails to follow the procedure set forth in HOW TO OBTAIN A REPLACEMENT PART UNDER LIMITED WARRANTY. IN NO EVENT SHALL THIS LIMITED WARRANTY BE CONSTRUED TO COVER, NOR SHALL BETTER WATER LLC BE LIABLE TO BUYER AS ANY OTHER PERSON FOR, ANY CONSEQUENTIAL, INCIDENTAL, ECONOMIC, DIRECT, INDIRECT, GENERAL OR SPECIAL DAMAGES, WHICH ARE HEREBY EXPRESSLY DISCLAIMED. HOW TO OBTAIN A REPLACEMENT PART UNDER LIMITED WARRANTY a. Buyer should contact the Customer Service or Technical Support Departments and request a Return Goods Authorization. Page 85 of 94

92 b. Described part(s) will be sent with a purchase order. c. The returned part(s) will be returned to the factory for limited warranty and consideration, and if they are not covered under the limited warranty, those parts will be considered billable and the purchase order will be used to invoice those parts. WHAT IS NOT COVERED BY THIS LIMITED WARRANTY: By way of example and not limitation, this limited warranty does not cover: Damage to or replacement of any ion exchange resin of filter media Labor or service charges for the removal and/or replacement of any defective parts after the ninety (90) day period from the date of installation by Better Water LLC Freight charges and travel expenses Damage from inadequate or defective wiring, improper voltage, improper connections or electrical service, inadequate or defective plumbing, water supply, or water pressure, or in violation of applicable building, plumbing or electrical codes, laws, ordinances or regulations. Damage from improper installation or operation, including but not limited to, abuse, accident, neglect, improper maintenance, freezing and fires, or abnormal use. Damage caused by contaminants in Buyer s water supply, including hardness, chlorine, chloramines, sulfur, bacterial iron, tannin, algae, oil, organic matter or other unusual substances, if special equipment has not been installed by Better Water LLC to remove such contaminants Damage to or caused by filters/membranes or other replacement parts not purchased from Better Water LLC or damage caused by modification, alteration, repair or service of the equipment or any of its parts by anyone other than Better Water LLC or its expressly authorized representatives. Page 86 of 94

93 APPENDIX A CHECKLIST Page 87 of 94

94 Sample Pre-Treatment Daily Checklist page 1 PRE-TREATMENT SYSTEM QUALITY ASSURANCE CHECKLIST ITEMS TO BE CHECKED MON TUE WED THU FRI SAT SUN DATE Incoming Cold Water Pressure, psi Incoming Hot Water Pressure, psi Post Blend Valve Pressure, psi Water Temperature Post-Blend Valve Pre-City Booster Pump Pressure, psi Post-City Booster Pump Pressure, psi Multi-Media Depth Filter (if used) Pre-Filter Pressure, psi Post-Filter Pressure, psi ΔP PSI Across Filter, psi (<15 psi) Hurricane Filter (if used) Pre-Filter Pressure, psi Post-Filter Pressure, psi ΔP Across-Filter, psi (<15 psi) Drain Open? Big Blue #1 and or #2 (if used) Pre-Filter Pressure, psi Post-Filter Pressure, psi ΔP PSI Across Filter, psi (<15 psi) Multi-Cartridge Housing (if used) Pre-Housing Pressure, psi Post-Housing Pressure, psi ΔP PSI Across Housing, psi (<15 psi) Filox Filter (if used) Pre-Filter Pressure, psi Post-Filter Pressure, psi ΔP Across Filter, psi (<15 psi) Pre-Filter Iron, ppm Post-Filter Iron, ppm Water Softener, #1 (if used) Pre-Softener Pressure, psi Post-Softener Pressure, psi ΔP Pressure, psi (<15 psi) Pre-Softener Hardness, grains Post-Softener Hardness, grains Salt in Brine Tank? (>50%) < CONTINUED > Page 88 of 94

95 APPENDIX A: Sample Pre-Treatment Daily Checklist page 2 PRE-TREATMENT SYSTEM QUALITY ASSURANCE CHECKLIST ITEMS TO BE CHECKED MON TUE WED THU FRI SAT SUN Water Softener, #2 (if used) Pre-Softener Pressure, psi Post-Softener Pressure, psi ΔP Pressure, psi (<15 psi) Pre-Softener Hardness, grains Post-Softener Hardness, grains Salt in Brine Tank? (>50%) Dealkalizer (if used) Pre-Dealkalizer Pressure, psi Post-Dealkalizer Pressure, psi ΔP Pressure, psi (<15 psi) Pre-Dealkalizer ph level (weekly) Post-Dealkalizer ph level (weekly) Organic Scavenger Pre-Scavenger Pressure,psi Post-Scavenger Pressure, psi ΔP Pressure, psi (<15 psi) Carbon Tank, 1A (Worker) Pre-Tank Pressure,psi Post-Tank Pressure, psi ΔP Pressure, psi (<15 psi) Post-Tank Total Chlorine, ppm Post-Tank Free Chlorine, ppm Carbon Tank, 1B (Worker) Pre-Tank Pressure, psi Post-Tank Pressure, psi ΔP Pressure, psi (<15 psi) Pre-Tank Total Chlorine, ppm Post-Tank Free Chlorine, ppm Carbon Tank, 2A (Polisher) Pre-Tank Pressure, psi Post-Tank Pressure, psi ΔP Pressure, psi (<15 psi) Pre-Tank Total Chlorine, ppm Post-Filter Free Chlorine, ppm < CONTINUED > Page 89 of 94

96 APPENDIX A: Sample Pre-Treatment Daily Checklist page 3 PRE-TREATMENT SYSTEM QUALITY ASSURANCE CHECKLIST ITEMS TO BE CHECKED MON TUE WED THU FRI SAT SUN Carbon Tank, 2B (Polisher) Pre-Tank Pressure, psi Post-Tank Pressure, psi ΔP Pressure, psi (<15 psi) Pre-Tank Total Chlorine, ppm Post-Filter Free Chlorine, ppm Multi-Cartridge (if used) Pre-Housing Pressure, psi Post-Housing Pressure, psi ΔP PSI Across Housing, psi (<15 psi) Big Blue Filter, #1 and/or #2 (if used) Pre-Filter Pressure, psi Post-Filter Pressure, psi ΔP Pressure, psi (<15 psi) U.V. Light (if used) Pre-U.V. Light Pressure, psi Post-U.V. Light Pressure, psi Light On? Technician s Initials Page 90 of 94

97 APPENDIX A: Sample Pre-Treatment Periodic Checklist page 1 PRE-TREATMENT SYSTEM QUALITY ASSURANCE CHECKLIST ITEMS TO BE CHECKED Tech Initials Date Pre-Carbon Hurricane Filter (if used) Date of Last Filter Change (every 30 days) Pre-Carbon Big Blue Filter, #1 (if used) Date of Last Filter Change (every 30 days) Pre-Carbon Big Blue Filter, #2 (if used) Date of Last Filter Change (every 30 days) Pre-Carbon Multi-Cartridge Housing (if used) Date of Last Filter Change (every 30 days) Post-Carbon Big Blue #1 Filter (if used) Date of Last Filter Change (every 30 days) Post-Carbon Big Blue, #2 (if used) Date of Last Filter Change (every 30 days) Post-Carbon Sediment Filter; Multi-Cartridge (if used) Date of Last Filter Change (every 30 days) U.V. Light (if used) Date of Last U.V. Bulb Change (every 12 months) Date of Last Quartz Sleeve Clean (every 6 months) Date of Last Quartz Sleeve Change (as necessary) ph Probe (if used) Date ph Probe calibrated (every 3 months) Date ph Probe replaced (annually) Page 91 of 94

98 APPENDIX B CALCULATIONS & CONVERSIONS CONVERSION FORMULAS OUNCES to MILLILITERS Formula: Fluid Ounces x 29.6 = Milliliters Example: 128 oz x 29.6 = 3790 milliliters MILLILITERS to OUNCES Formula: Milliliters / 29.6 = Ounces Example: 750 ml / 29.6 = ounces GALLONS to OUNCES Formula: Gallon * 128 = Ounces Example: 1 gal * 128 = 128 ounces OUNCES to GALLONS Formula: Ounces / 128 = Gallons Example: 128 ounces / 128 = 1 Gallon EMPTY BED CONTACT TIME (EBCT CALCULATION) To Calculate Carbon Needed for a specific Empty Bed Contact Time (EBCT): - First equation: NUMBER of RO MEMBRANES x 1.25 x 2 = RO GPM (gallons per minute) - Example: for a 50% recovery RO with 4 membranes: 4 x 1.25 x 2 = 10 - Second equation: RO GPM x EBCT(minutes) 7.48 = Total Cubic Feet of Carbon - Example: 12 minutes EBCT required 10 x = 16 * 16 Total Cubic Feet of Carbon required for the Worker and Polisher. So the Worker will get 8.0 cubic feet and the Polisher will get 8.0 cubic feet. To Calculate Empty Bed Contact Time (EBCT) Flow Rate in Minutes: - Equation: Total Cubic Feet of Carbon x 7.48 RO GPM = EBCT Flow Rate in Minutes - Example: 16 Cubic Feet of Carbon with 10 RO GPM 16 x = minutes * Round to 12 minutes Page 92 of 94

99 NOTES Page 93 of 94

100 Page 94 of 94