Chesterbrook Swim and Tennis Club Employee Handbook

Transcription

1 Welcome to Chesterbrook Swim and Tennis summer staff and thank you for joining our team. Chesterbrook Swim and Tennis Club is one of the premier aquatic, and tennis institutions in the northern Virginia area. We pride ourselves in hiring the most qualified and efficient staff for lifeguarding, front desk, snack bar, and pool management. The goal of our management system is to have a friendly and hardworking staff that puts safety above all other duties. Our system gives each employee the opportunity to promote from within and advance in our staff structure into management level positions in future years. Not only do we expect our employees to be the most qualified in the area, but we also expect them to possess excellent leadership, organizational, and public relation skills. We hope that through your training you will gain the knowledge of health and aquatic safety, water chemistry, and filter room mechanics. Our management style also teaches our employees valuable life lessons in the areas of time management, work ethic, and personal responsibility. Those employees that spend the time to understand a community pool environment, work hard on a daily basis, and are focused heavily on the safety of our wonderful patrons will succeed within our staff. Job Descriptions: Front Desk Attendants: The Purpose for this position is to ensure that only CST members and their registered guests can gain access into the pool facility. This is an essential and important position within our staff. Front desk attendants greet and sign in members and their guests, while ensuring that the appropriate guest fees are collected on a regular basis. Front desk attendants should also be able to answer questions regarding club rules and policies to members and their guests. Front desk attendants may be 14 years of age or older and are not required to be certified as lifeguards and professional rescuers. Snack Bar Attendants: The purpose of this position is to provide a service to our members and guests. Snack bar attendants are responsible for selling, taking inventory, and collecting money for all snack bar items. They are also responsible for keeping our snack bar area clean and organized throughout the day. In addition to these items above, snack bar attendants should be able to notify management when items are running low and help in ordering new supplies for the snack bar. Lifeguards and Substitute Lifeguards: Our lifeguard s primary purpose is to prevent accidents at the club before they occur, and to ensure the safety and control of the facility and its patrons. In the event that there is no one to cover front desk or snack bar, lifeguards are also responsible for maintaining control of these areas. Lifeguards are also responsible for completing pre-established daily and hourly tasks, and any other job listed on the job board or given to them by a manager of the club. CST (rev. 1, 2013) p. 1 of 20

2 Certification Requirements: Lifeguarding, First Aid, and CPR/AED Senior Lifeguards: Senior or head lifeguards responsibilities include that of a lifeguard as well as being responsible for overseeing rotation of the guard staff and major work projects on a daily basis. This includes opening and closing procedures, and tasks listed on the job board. The senior lifeguards will help make sure lifeguards have a designated station of safety throughout the day and help to ensure they are where they need to be throughout the day. We also hope that our senior lifeguards will help promote unity amongst our staff. They should act as a liaison between the guard staff and management team. Certification Requirements: Lifeguarding, First Aid, CPR/AED, and Pool Operators License. Assistant Managers: The assistant manager position is reserved for the most experienced and mature members of the pool management staff. Their responsibilities include those of a lifeguard and senior lifeguard as well as assuming the responsibilities of the manager when they are not present. The assistant managers will also be responsible for overseeing the front desk and snack bar attendants, and collection of all guest fees and snack bar funds. Assistant managers will also maintain an accurate guest list and ensure only members are entering the club. The assistant managers are responsible for the operation of the pool s filtration systems, chemical quality, ordering of supplies, and general appearance of facility. Assistant managers should call the pool to check in on their days off, and are always on call. We have three areas of specialization for each of our three assistant managers: Data/Administrative: This assistant manager is responsible for overseeing summer camp and our swim lesson programs. They will also be responsible for helping club manager with s, paperwork, and employee scheduling. Lastly, this assistant will help with inventory and all ordering of supplies. Maintenance and Landscaping: This assistant manager is responsible for general facility maintenance. They are to help club manager come up with projects for the staff. They are directly responsible for how the club looks from a landscaping perspective. Must be knowledgeable in the areas of mowing, landscaping, pool filtration, and chemicals. This position would require experience with tools and heavy equipment and machinery. Sporting and Event Planning: This assistant manager will be responsible planning and overseeing major events at the club (i.e. parties, swim meets, dive meets, tennis matches, etc.). They will work hand in hand with the club manager and social chairs to prepare for major events. Certification Requirements: Lifeguarding, First Aid, CPR/AED, and Pool Operators License. CST (rev. 1, 2013) p. 2 of 20

3 Assistant Club Manager: This position is designated for the highest qualified employee other than the club manager. Their main responsibility is to act as club manager when he/she is absent. Responsibilities include all those previously stated along with the total operation of the facility, 24 hours a day, annually. Nothing should occur that they do not know about or approve of. They are responsible for implementing all CST club rules and policies. They will also be responsible for helping the club manager in the offseason with overall property upkeep and overseeing all outside contract work. They will also help in training and overseeing the staff on a daily basis. Certification Requirements: Lifeguarding, First Aid, CPR/AED, Pool Operators License Club Manager: This is the highest position on the Chesterbrook staff. Responsibilities include all those previously stated along with total operation of the facility year round. The club manager responsible for hiring, training, and supervising the staff. You will also come up with jobs to complete and guard rotation on a daily basis during the summer. This employee is also responsible for overseeing all aspects of the club including landscaping and contract work. This position is a year round position, and you must be available for all staff and board meetings. The manager should make sure the staff members come to them first for answers; if necessary, they can call you as well if you are not present. The club manager will also be responsible for opening and closing duties of the pool in the offseason. This includes making sure the club is properly inspected by the health, fire, and other relevant county departments annually. It is important to have consistent communication with the club s pool board and vice president (you will report directly to vice president). This communication ensures that all issues requiring attention are resolved in a timely manner. Even in the event that the manager takes a day off, it will be their responsibility to contact the pool and check in regardless. It is the club managers responsibility to always be able to be reached. The managers end goal should be to gain the respect of the staff members and patrons while maintaining a successful and safe season of operation. Certification Requirements: Lifeguarding, First Aid, CPR/AED, Pool Operators License, and Lifeguarding Instructor for the red cross. Employee Responsibilities: Finding A Sub: Substitutes are to be used for emergency situation or for a pre approved vacation only unless you have permission from club manager for another reason. The payroll substitutes main responsibility is to cover, as much as possible, for CST staff members looking for help. It is your responsibility to arrange for your own substitutes as an employee of the club. No lifeguard can substitute for a manager and no manager can substitute for a lifeguard. CST (rev. 1, 2013) p. 3 of 20

4 Please note: All employees must obtain approval from the club manager as soon as possible prior to any planned vacations or time away from work. Verifying Your Hours: It is each CST employee s responsibility to verify their hours have been recorded accurately by the pool managers by signing out on a daily basis. Do not sign the time card if you feel that there may be an error. Ask the manager on duty if there is a problem with your hours. Chesterbrook Swim and Tennis Policies: Chesterbrook Swim and Tennis Club is an equal opportunity employer and does not discriminate on basis of race, ethnicity, color, national origin, gender, sexual orientation, age, religion, marital status, and any other basis prohibited by law. Workplace Harassment: Harassment is defined as any type of repeated, unwelcome and offensive verbal, written or physical behavior that interferes with a staff member s work or work performance. Harassment can take many different forms, including but not limited to those based on race, sex, national origin, marital status, sexual orientation, religion, physical or mental disabilities, pregnancy, age, and veteran status. Harassment could involve racial or gender based jokes, slurs, aggressive or intimidating sex based remarks, gestures or physical contact, and circulation of written materials (cartoons, drawings, photographs, s, etc.) that are derogatory to any individual. It could also take the form of racism, sexism, sexually explicit voic s, and or texts. CST is committed to maintaining a harassment free work environment for its staff. Sexual harassment is defined as any unwelcome sexual advance, whether verbal or physical in nature, when any of the following occur: 1) Submission to conduct is either an explicit or implicit condition of employment 2) Submission to or rejection of the sexual harassment is used by the individual as a basis for an employment decision regarding the person who has been subjected. 3) The sexual harassment has the purpose of effect of interfering with the harassed employee s work performance and/or creates an intimidating hostile or offensive work environment. The above are federal guidelines and must be enforced by CST. When a Chesterbrook employee feels that he/she is being harassed, they should immediately contact the club manager or vice president. All allegations will be immediately investigated. If the allegations have merit, they will be resolved with the appropriate disciplinary action. This may include a written warning, suspension, and termination of the harassing party s employment. CST (rev. 1, 2013) p. 4 of 20

5 Further harassment or retaliation by the accused party against the member making the allegation or against those employees providing information to the investigation will be cause for instant termination and/or more serious prosecution by law. Behavior & Expectations: Arrive: Please be at work 15 minutes before your schedules starting time. Appearance: Maintain a professional and well-groomed appearance. Uniforms: Always have your current Chesterbrook uniform on while on duty. Chesterbrook uniforms should not be work while off-duty. They should be clean and in good repair. Guests: At no time while on duty may you allow personal guests inside the facility. After Hours: You are not permitted on facility property outside scheduled operating hours. Doing so constitutes trespassing and may subject you to prosecution by the club. Driving: When driving in and out of work, observe all speed limits (parking lots are 5-10mph), and keep the volume of your radio low. Drugs and Alcohol: Under no circumstances may you be on duty under the influence of drugs and alcohol or in possession of either at work. Violation of this policy will result in immediate dismissal. Smoking: You may not smoke anywhere on Chesterbrook property. Pay: Do not discuss pay or pay rates with anyone other than the club manager or vice president. Rules: All pool rules apply to you as well as the members and their guests. Daily Breaks: Never leave the CST facility or take a break without permission from the club manager. Guard In Chair: A guard must be in the lifeguard chair any time people are using the pool. The pool should never be left unguarded. It is not permissible to lifeguard from a deck chair. Visibility: If there are no swimmers, the guard with the chair duty must be on deck with a rescue tube and clearly visible. This does not mean standing in the office. Sunbathing: You may not sunbathe while on duty. Sunbathing and use of the pool facilities when off duty is no permitted for employees who are not members of CST. Employees who are members of the facility are advised to use discretion and be out of uniform whenever using member privileges. Employee Pool Members: If you are a member at Chesterbrook, professionalism must be maintained both on and off duty. Guard Office: This is not a hang out. Find things to do, or ask for something to do. CST (rev. 1, 2013) p. 5 of 20

6 Phone Use: The pool phone line is to be kept for incoming calls and emergencies. Personal phone calls must be kept to a minimum. Cell phones may only be used for necessary calls, not for texting or playing games. Cell phones are not permitted while in the stand. Requirements: Contract: All employees must sign and return an employment contract to CST by the deadline specified on the contract. Certifications: All lifeguards, senior lifeguards, assistant managers, and club manager must maintain valid and current certifications through season s end. Copies of your certifications must be on file at the pool at all times while working. Guard Drills: This is a training program two to three times a summer where we will work on your lifesaving techniques and talk about safety issues at the pool. You are required to attend all guard drill sessions. Vacation: You are permitted one vacation non paid per season if you are a full time employee. You must inform the club manager as soon as possible prior to your absence. Subs: Substitutes are to be used for emergency absences and prearranged vacation coverage. It is your responsibility to arrange for your own substitutes, work with your manager if you are having issues. Swim Lessons: Full time employees are expected to teach private and group swim lessons at the club. Private lessons are a must and group lessons are optional. Positions for our swim lessons are given to those highest on the staff first. On-Call: When sent home due to inclement weather, you are on-call and must be reachable and ready to return within 30 minutes during your original scheduled hours. Preparation: Preparation and cleanup from swim meets and social events are part of your responsibilities and you are expected to help out in any activity that occurs during your normal scheduled hours. Evaluations: By joining the CST team, you agree to participate and sign your employee performance evaluations. Policies: By joining the CST staff, you agree to abide by the policies and procedures set forth in this handbook. Closing: All closing procedures must be completed by the end of normal business hours. The only hours logged after closing shall be scheduled for assistant managers to vacuum or for pre-approved work activities only. CST (rev. 1, 2013) p. 6 of 20

7 Conduct In The Lifeguard Chair: Chesterbrook Swim and Tennis Club Rescue Tubes: Must be placed in your lap with the strap on and in ready position. Never use it as a foot rest. Awareness: Look alive! Keep your eyes moving at all times. Make sure to watch under the other guards chairs. Practice preventative lifeguarding techniques. See potential problems and safety issues before they occur. 10 Second Scan: When you are on duty you should never focus on one area of the pool for more than 10 seconds. Conversation: Do not engage in conversation while in the lifeguard chair. Simply inform the person that you will be down shortly and they may talk with you then. Posture: Always maintain good posture while in the chair. Sit up straight. Whistle: Never twirl your whistle in the chair. Electronics: No radios, cell phones, or IPods in the chair. Pants and Shoes: No pants or shoes are allowed to be worn in the chair. A towel may be used for warmth. Attire: Be properly attired before entering the chair. Dressing or undressing in the chair is prohibited. Food and Drink: Eating and drinking (other than a water bottle) is strictly prohibited. Diving and Jumping: Only perform a compact jump from the stand when the depth of the water is five feet or greater. Likewise, if the water is less than five feet you must perform your entry from the side of the pool. Never dive out of the chair. Daily Procedures and Rotation: Opening Procedures: 1) Turn on all appropriate lights. Turn off security lights. 2) Vacuum each pool. 3) Backwash filters if necessary. 4) Turn all chlorinators if necessary. 5) Empty all skimmer baskets. 6) Raise all umbrellas and flag. 7) Ensure the bathrooms are clean and restocked. 8) Position the backboard in a visible and accessible location. 9) Ensure tables and clean and furniture is straightened. CST (rev. 1, 2013) p. 7 of 20

8 10) Unlock all doors. 11) Perform water test. 12) Blow decks, parking lot, and tennis courts. 13) Fill all water coolers. Chesterbrook Swim and Tennis Club Note: There can and will be jobs added to this list on a daily basis. Check opening procedures list on guard office wall. Closing Procedures: 1) Bucket all pool decks. 2) Brush down pool walls. 3) Secure all rescue tubes and packs in clubhouse. 4) Ensure chlorinators have been turned off. 5) Disinfect and clean bathhouse floors and fixtures. 6) Restock all bathroom supplies. 7) Scrub toilets, urinals, mirrors, and sinks. 8) Bag all trash can liners and replace with new ones. 9) Lower all umbrellas. 10) Straighten up guard office and front desk. 11) Call in supplies if necessary. 12) Confirm accuracy of time card, and front desk ledger. 13) Ensure all security lights are on. 14) Double check that all doors and gates are locked. Note: There can and will be jobs added to this list on a daily basis. Check closing procedures list on guard office wall. Rotation: Rotation refers to the movement of the lifeguards from one work station to another. The rotation in comprised of guarding the pool and general facility upkeep. The rotational schedule establishes the lifeguard station each guard will occupy at any given point throughout the day. It provides a systematic and equitable distribution of the work load. The time increment spent at each work station is determined by weather, activity level, and number of staff on duty. The acting manager should not be a part of the rotation unless absolutely necessary. Patron Surveillance: The work station is the most important part of your job at CST. Your primary focus as a lifeguard is to ensure the safety and well being of all members of the club and their guests, both swimmers and non-swimmers. Depending on the number of distribution of swimmers and staff on duty, your time in the lifeguard chair will vary per rotation. Effective surveillance is the result of attentiveness, confidence, full knowledge of the rules enforcement, and utilization of the skills you developed in your training. CST (rev. 1, 2013) p. 8 of 20

9 Whenever a patron is swimming: Chesterbrook Swim and Tennis Club 1) A lifeguard must always be in the chair with a rescue tube. 2) A lifeguard may never guard from a chair on the deck. 3) A lifeguard may not leave the chair until they are relieved by another lifeguard in rotation. Front Desk: The purpose of the front desk attendant position is to ensure that only members and their registered guests gain entry into the club. There are a variety of responsibilities while at this station. You will greet and sign-in members and their guests, and collect fees according to the procedures of the club. You will also explain policies and rules when necessary. The front desk may never be left unattended. General Facility Upkeep: This portion of the rotation is to ensure the pool is getting cleaned up throughout the day. We use the acronym FTBJ to make sure that this is getting done. The F refers to to straightening the furniture. The T refers to checking the trash cans and picking up trash around the facility. The B refers to checking the bathhouse. Check general cleanliness and restock supplies. The J refers to the job board located in the guard office. Check the board for tasks established by the manager on duty. These tasks should be completed every time you get down from the chair. Rotation Procedure: We have procedure to ensure that the pools are always being watched. 1) When the relief guard entering the rotation approaches the guard stand, they stand on the side of the chair of the primary surveillance area. 2) The relief guard informs the guard in the chair that they are watching the pool with an I got it. 3) The guard in the chair climbs down and stands next to the chair on the opposite side. 4) They then inform the relief guard that they are watching the pool with a second I got it. 5) The relief guard will now enter the chair. 6) Once in the chair, the relief guard will then signal a third I got it giving the ok to the exiting guard to continue rotation. 7) The guard who leaves the last chair in the rotation performs the FTBJ routine. Please remember that the lifeguard coming down at the top of the hour is responsible for the water test. When one lifeguard is on duty, the deep end chair is preferable. One guard is required to be in the chair whenever there are swimmers. Rules and Regulations: General Rules: 1) All members must have current membership status. 2) Patrons are responsible for personal items and trash generation. 3) Patrons should shower before entering the pool. 4) Patrons may not engage in lengthy conversation with guards in the chair. CST (rev. 1, 2013) p. 9 of 20

10 5) Water wings and US coast guard approved life vests are the only flotation devices that are permitted in the pool. 6) No flotation devices or goggles are permitted in the diving board area. 7) Radios and other types of audio players are permitted with the use of ear phones. Note: A full list of club rules is available at the front desk. You should be aware and comfortable with all rules prior to the start of the season. Wading Pool Rules: 1) No lifeguards are posted at the wading pool. Supervision of children is the responsibility of the parent or designated babysitter. 2) Children shall not be left unattended in this area. Parents and babysitters must stay within the fenced wading pool area with the children at all times. 3) Children in the wading pool must be supervised by a person 14 years or older. 4) Children not toilet trained must wear tight fitting rubberized training pant over diapers or swim diapers. No cloth or disposable diapers are allowed. 5) Toddlers without swim suits are not allowed in pool. 6) The maximum age for admission to the wading pool is 6 years of age. Diving Board and Diving Well Rules: 1) No running on the diving boards. 2) No goggles, flippers, water wings or flotation devices may be worn off the diving board. 3) No toys or game accessories may be carried onto the board. 4) Only one person on the diving board at a time. 5) The next diver may not mount the board until the previous diver has reached the ladder and completely cleared the diving well. 6) Divers may only take one bounce before leaving the board. 7) Divers may only progress in a forward direction towards the pool. 8) Inwards, cut-aways, and gainers, or other types of dives which propel a diver back towards the diving board are prohibited except during dive practice or lessons when supervised by a CST dive coach. 9) No items may be tossed to or towards divers going off the diving board or otherwise entering the diving well. 10) Swimmers unable to pass a swim test may not use the diving board. 11) Patrons may not catch or assist others going off the diving board. 12) Diving wells are for diving, not general swimming or games unless special permission is granted by cub manager. Slide Rules: 1) All sliders must pass a swimming test to use the slide. CST (rev. 1, 2013) p. 10 of 20

11 2) Only one person on the slide stairs at a time. 3) The platform must be clear before next slider climbs the stairs. 4) The previous slider must clear slide area before next slider goes down slide. 5) Sliders must always slide feet first and in upright position. 6) Manager may close slide at their discretion and during crowded conditions. Items Prohibited: 1) Snorkels and swim fins unless used in lap lanes. 2) Only soft type balls are permitted and only in uncrowded conditions. 3) Rafts are generally not permitted unless it is a raft party. 4) No glass containers are allowed at the pool facility. 5) Food is to be kept to eating areas only. Games and Actions Prohibited: 1) Chicken Fights, wrestling or horseplay. 2) Tossing objects to patrons entering the pool from the deck while in the water. 3) Back Flips or back dives off pool side. 4) Back flips off standing or another swimmers shoulders or back while in the water. 5) Any game involving running on the pool deck. 6) Games infringing on others use or enjoyment of the pool facility. 7) Spitting, spouting water or blowing of noses into the pool or onto the deck. 8) Gum chewing, chewing tobacco or smoking in the pool or on the pool deck. 9) Hanging, or pulling on lane ropes, demarcation lines and basketball hoop. 10) Swimming across designated lap lanes. Rule Enforcement: Never leave the lifeguard chair to correct someone unless a situation appears to present an immediate hazardous safety condition or violence. In such cases, alert other lifeguard personnel using the emergency whistle (two sharp blasts) prior to leaving the chair. Adults: 1) Always be respectful. The customer is always right. 2) Avoid calling across the pool. Get the patrons attention and hand motion them to come to you or signal the manager to take care of the situation. 3) Be discreet as not to embarrass the patron. 4) Explain the safety basis for the rule politely. 5) If an adult is uncooperative, direct this person to the manager of the club. Children and Teenagers: CST (rev. 1, 2013) p. 11 of 20

12 1) Politely beckon the child to come see you. 2) Wait until the child has arrived at your post before discussing the infraction if possible. 3) Be polite and positive, yet firm Please walk instead of Don t run. State the correct behavior. 4) Be sure to explain the safety basis behind any rule enforcement. 5) Be respectful. Progressive Penalty Policy: First Offense: Patrons should be advised of the rule broken and any safety considerations as a result of the patron s action. The patron should be advised that continued breaking of the rules would result in further disciplinary action being taken. Second Offense: Patrons should be asked to sit out. Patrons should not be required to sit any longer than 20 minutes at a time. Under no circumstances shall anyone perform work tasks in lieu of being benched. If a child refuses to sit out, they should be ejected for the remainder of the day. Under no circumstances should an adult be asked to sit out. Any problems with an adult should be handled by the club manager. Third Offense: It may be necessary to expel a person from the pool for repeatedly breaking the rules. The manager is required to call the parents and explain the particulars for the expulsion. Under no circumstances is a child 16 or under to be expelled from the pool without first notifying the parents. It is required that an ejection report be prepared for all expulsions. Behavior Constituting Immediate Ejection: 1) Profanity to a staff member or patron. 2) Pushing someone into the pool. 3) Under the influence of alcohol or drugs. 4) Any physical contact with a staff member or another patron may require calling the police or pool board. Emergency Response Program: An emergency is defined as a sudden incident demanding immediate action. A condition where death or serious bodily injury may occur or a potential hazardous condition where damage to property may result. The emergency response program encompasses the appropriate actions and measure to be taken by the pool staff whenever an emergency condition exists within the property. The three areas that every emergency will fall under are: 1) Medical 2) Chemical 3) Mechanical CST (rev. 1, 2013) p. 12 of 20

13 Please make sure you notify the club manager and vice president in the event of an emergency immediately. If they do not answer the phone and you must leave a message, give your name and the nature of the emergency. In the event of an emergency requiring EMS first call 911 then the following people: 1. Matt Wolff- Club Manager ( ) 2. Jonathan Salkoff- Vice President ( ) Emergency Response Incident Report: Any emergency that the staff responds to must be documented properly by the manager on the incident repot forms located in the guard office in the appropriate binder. Medical: Medical emergencies may result from a variety of actions or conditions in and around the pool facility. Regardless of the fact that the injury can occur on land or in the water, most medical emergencies will require the attention of the EMS. Even though you are trained in general first aid, you are not qualified in the same way that a rescue squad is. In the event of a medical emergency immediately activate the clubs emergency action plan (EAP). To limit the potential for disease transmission, universal precautions must always be taken. You should always wear gloves and adhere to bloodborne pathogen guidelines. Use the following protocol in the event of a medical emergency in the water: 1) The primary rescuer will initiate the EAP. They will identify the emergency and blow three emergency whistle blasts. In the event that a backboard is needed the primary rescuer should add two additional blasts to alert the staff to bring the necessary equipment onto the scene. 2) Get out of the stand and make the appropriate water entry (stride, jump, or slide in entry). If the emergency is a head, neck, or back injury the rescuer should enter calmly and slowly into the water with the slide in entry only. 3) After hearing the emergency blasts, the staff should provide support to the primary rescuer: a. Assume responsibilities of guarding the pool. b. Clear the area of bystanders. c. Bring necessary equipment. d. Remove any demarcation lines or lane lines that may be in the way. e. Call EMS and the necessary board members. 4) The primary rescuer should then use the appropriate approach and rescue. In the event of a spinal injury, the primary rescuer will perform in-line stabilization and move the victim to shallow water, the secondary rescuer will bring all necessary equipment. 5) Once you have the victim in shallow water, continue to proceed with in-line stabilization, check the victim for consciousness and breathing. a. If the victim is breathing, proceed with the spinal backboarding procedure. CST (rev. 1, 2013) p. 13 of 20

14 b. If the victim is not breathing, quickly remove them from the water using a two person lift, and provide resuscitative care. c. Do not delay removal. If a victim is not breathing, you do not need to strap them into the backboard. 6) If the victim was breathing, continue with strapping them in the backboard with the proper procedure. Make sure to always maintain in-line stabilization. 7) Secure the victim on the backboard by using all five straps and the head immobilizer. 8) Remove the victim from the water, re-assess the victims condition by performing another initial assessment, and provide care. 9) Complete an incident report to document the emergency. Use the following protocol in the event of a medical emergency on land: 1) The primary rescuer initiates the EAP. Identify the emergency by pointing to the victim and blow three sharp blasts. This will alert the rest of the staff. 2) Survey the scene for safety and perform the initial assessment to determine if the victim has any life threatening conditions. Remember that the initial assessment includes checking for: a. Responsiveness b. Breathing c. Pulse d. Severe Bleeding 3) Call EMS if victim is unconscious or necessary. 4) In the event that there are no life threatening conditions, perform a secondary assessment using the SAMPLE method. a. S-Signs and symptoms b. A-Allergies c. M-Medications they may be taking d. P-Pertinent past medical history e. L-Last oral intake f. E-Events leading up to the incident 5) Complete an incident report for all injuries! Chemical: A chemical emergency exists whenever a spill or mixture of chemicals can cause injury or damage to a person or property. Minor spills within the pump room that involve only one chemical are not typically considered emergencies, however, a minor problem can become a chemical emergency quickly if not acted upon properly. A chemical emergency may also become a medical emergency is someone is injured in the process. Use the following protocol in the event of a chemical emergency: CST (rev. 1, 2013) p. 14 of 20

15 1) Determine if the fire department needs to be notified. Call club manage if you need assistance in making this determination. 2) Utilize the staff to clear the affected area where the mixture of incompatible chemicals occurred. It is important you bring the MSDS book located in the guard office with you to the scene and give it to the fire department when they arrive. 3) If you haven t already, notify the club manager and vice president. 4) Keep the phone line free after calling the fire department and necessary board members. 5) After the incident, determine whether the facility is fit to reopen. If not, post signs indicating closure. 6) Complete an incident report to document the emergency. Mechanical: A mechanical emergency exists when any part of the facility renders the pool non-operational or poses a risk for injury to a patron or guest; or damage to property. Use the following protocol in the event of a mechanical emergency: 1) Contact the club manager immediately and be prepared to describe the nature of the problem with as much detail as possible. This may include noise, odor, fluid leakage, or any other conditions that are considered abnormal. 2) Make sure the phone line is free. 3) Utilize the staff to clear the affected area of the pool facility. Clear the pool facility if necessary. 4) After the incident has been stabilized, determine whether the facility is fit to reopen. If it is not able to reopen, post sign indicating closure. 5) Complete the incident report to document the emergency. Chemical Safety: Protective Equipment: Personal protective equipment (goggles, aprons, gloves, etc.) are supplied at the facility in all three pump rooms. This equipment must be worn whenever handling chemicals. Storing Chemicals: Always store chemicals in closed containers a safe distance from one another and in closed areas far out of reach of children. Mixing Chemicals: Never directly mix chemicals together. Extreme caution must be taken when mixing chemicals with water. Always add the chemicals to water, not water to chemicals. Always dilute muriatic acid with water before use. If chemicals do get mixed, causing a reaction, contact 911 and club manager immediately and describe to them which chemicals were mixed. Dry Chemical Fires: In case of a dry chemical fire (granular chlorine), do not attempt to extinguish the fire with a dry fire extinguisher marked ABC (which, in most cases, is the type present at the pool). Secure the room or area where the emergency has occurred and immediately contact 911. Move patrons upwind and away from the incident. CST (rev. 1, 2013) p. 15 of 20

16 Pool Closures: Inclement Weather: The pool and pool area must be cleared immediately when lightning or thunder indicate that an impending storm is present. Staff is responsible to remove themselves from possible exposure after clearing the area. Generally, the pool should remain closed 30 minutes after the last sight of lightning and sound of thunder. Swimming may also be halted during heavy rains when lifeguards are unable to see the main drain of the pool. The club manage has full discretion as to when the pool will reopen. The club may not close for the day until the vice president authorizes the closure. Defecation: In the event of well-formed stool contamination: 1) Clear the pool. 2) Remove contaminating material using a net (vacuuming is not recommended). 3) Raise the free chlorine residual to 2.0 ppm and adjust PG to 7.5 or less. 4) Once chemical balance is restored, pool patrons are prohibited from entering the pool for a minimum of 1-2 hours. In the event of diarrhea contamination from a patron: Vomit: 1) Clear the pool. 2) Remove contamination material using a net (vacuuming is not recommended). 3) Raise free chlorine residual to 2.0 ppm and adjust PH to 7.5 or less. 4) Once chemical balance is restored, pool patrons are prohibited from entering the pool for a minimum of 12 hours. In the event of vomit contamination: 1) Clear the pool. 2) Remove contaminating material using a net (vacuuming is not recommended). 3) Raise free chlorine to 2.0 ppm and adjust PH to 7.5 or less. 4) Once chemical balance is restored, pool patrons are prohibited from entering the pool for a minimum of 2-3 hours. Please note: 1) Patrons that have had diarrhea in the past two weeks may not use the pool. 2) Patrons are supposed to shower before entering the pool. 3) Bathers who are not toilet trained must wear a swim diaper. 4) Patrons using cloth or disposable diapers may not use the pool. Meetings: CST (rev. 1, 2013) p. 16 of 20

17 Guard Drills: Throughout the year you will be responsible for attending an orientation session, and two to three training sessions. Dates for these events may vary. They can last anywhere between 1-2 hours. It is part of your job to attend these sessions unpaid. Manager Meetings: On a weekly basis, the club management team will hold a meeting where we will discuss the past week and the weeks ahead. It is your job as a manager or assistant manager to attend these meetings unpaid throughout the season, in addition to our monthly staff meetings. Employee Performance Evaluations: CST requires that the managers complete mid-season evaluations for all its employees on staff. The most important aspect of the evaluation involves the one-on-one discussion between the manager and staff member. The discussion covers various performance elements. This is meant for constructive criticism to enhance the performance of the staff member. Your signature will be performed one-on-one and your signature is required to confirm that an evaluation has been completed. Before hiring decisions are made for the following season, close examination of these evaluations is made on those reapplying with CST. Those that do not receive an adequate performance rating are jeopardizing their opportunity to return the following season. Terms All CST Staff Members Should Know: AED: Automated External Defibrillator-located at front desk. Acid Brush: Brush used for intensive scrubbing of bath house floors, pool decks, and other surfaces. Acting Manager: Whenever the club manager is not present, the highest member of the staff is the acting manager. Algae: Microscopic forms of plant life. Some are free floating, others grow on walls and surfaces and come in different colors. Alkalinity: The amount of bicarbonate, carbonate, hydroxide compounds present in water solution, that buffers the PH of water. Anchor Sockets: These are set into the pool deck and typically house ladders and backstroke flag poles. Backwash: The process of cleaning a swimming pool filter. CST (rev. 1, 2013) p. 17 of 20

18 Bag Valve Mask (BVM): A hand held ventilation device that can be used with or without supplemental oxygen. Balanced Water: The correct ratio of alkalinity, calcium and PH level that prevents pool water from being either corrosive and scale forming. Bloodborne Pathogens: Germs carried through the blood. These can be viruses and bacteria. Most transmission can occur through air, contaminated surfaces, or bites. Calcium Hardness: The calcium portion of the total hardness of the pool water. Makes up the majority of total hardness. Higher levels can cause cloudy water and scale. Lower levels can harm the pool and its equipment. The ideal levels are between ppm. Calcium Hypochlorite: A compound of chlorine and calcium. Usually comes as a white granular substance. AKA HTH and CLC. Caulk: An elastomer sealant used in joints between pool decks and coping stones. Chemical Feeder: A devise that dispenses chemicals into the pool water at a predictable rate. Chloramines: Compounds formed when chlorine combines with nitrogen from urine and perspiration. Causes eye and skin irritation, as well as unpleasant odors. Chlorinator: Chemical feeder used to dispense chlorine. Chlorine: Used in pools as a bactericide, algaecide and oxidizer. Caution should be used when handling. Circuit Breakers: Switches found in electrical panel boxes serve as an electrical connection point. If you lose power verify that the circuit breaker has not tripped. Clarity: The degree of transparency of pool water. Comparator Tube: Testing vial with two chambers used to perform water tests. Coping Stones: The stones around the perimeter of a swimming pool. Demarcation Lines: The ropes and series of buoys used to separate one swimming or diving area from another. Effluent: Water flowing out of a pool pump or filter. Fill Spout: The primary source of fresh water used to fill the pool. Filter Rate: The rate of flow of water through the filter during the filtering cycle expressed in gallons per minute per square foot of filter surface area. Flow Meter: Measures the gallons/minute (gpm) rate of water flow returning to the pool. CST (rev. 1, 2013) p. 18 of 20

19 Foot Shower: A waist high shower usually located between a grass area and the pool deck used to rinse dirt, sand, and grass from bathers before entry into the pool. Free Available Chlorine: Most active form of chlorine that is free to kill bacteria and algae. Measure with reagents DPD #1 and #2 this is the primary chlorine residual test recorded hourly. Hair Lint Strainer: The basket used in the hair pot located before the pump on a filtration system, which catches debris that has passed through the skimmer, main drain, or vacuum lines. Hardness: Refers to the quantity of dissolved minerals, specifically, soluble calcium and magnesium compounds, in pool water. Head Immobilizer: A closed cell foam head restraint that provides in line stabilization for a neck or spinal injury. Influent: Water flowing into a pool, pump or filter. Opposite of effluent. Injector Fitting: Device used to inject chlorine into the filter system, Located on the return line. Material Safety Data Sheets (MSDS): Written information describing the chemical make and recommended first aid procedures for hazardous materials. Maximum Bather Load: The maximum number of persons permitted within the pool enclosure at any given time. Muriatic Acid: 20% hydrochloric acid. PH: A measure of the degree of acidity or alkalinity of the pool water. A PH below 7.0 is considered acidic. A PH above 7.0 is considered alkaline. The ideal range for PH is between Above 7.8 the water is too alkaline and could cause cloudiness and scale formation. Below 7.2 the water is too acidic and could cause corrosive and plaster etching. PH Indicator Solution: An organic dye that is yellow at a PH of 6.8 and turns progressively deeper red in color as the PH increases to 8.4. Measured using test reagent #4, this test result is recorded hourly. Pool Enclosure: The area within the perimeter fence including bathhouse. PPM: Parts per million. Describes a very dilute concentration of a substance. Pressure Gauge: Measures the filter pressure in pounds/square inch or PSI. Rescue Tube: A piece of lifesaving equipment used in water rescues. This flotation device can help support the victims and rescuers weight to make a rescue easier. Sand Filter: A pool filter that uses sand, or sand and gravel as filter medium. CST (rev. 1, 2013) p. 19 of 20

20 Skimmer: A device other than an overflow trough for continuous removal of surface water and floating debris. Skimmer Weir: The gate inside a skimmer throat that adjusts automatically to small changes in water level to assure continuous flow of water to the skimmer. Soda Ash: Sodium carbonate used to raise PH and increase total alkalinity in pool water. Sodium Bicarbonate (Baking Soda): A chemical used to raise total alkalinity content of a pool with little change to PH. Sodium Bisulfate: A white powder that produces an acid solution when dissolved in water. Used to lower PH. Sodium Hypochlorite: A liquid that provides 12% to 15% available chlorine. Used for chlorination of pools. Superchlorination (Shock Treatment): Adding a calculated amount of chlorine to oxidize algae and eliminate chloramines. Total Alkalinity: Total alkalinity affects and controls PH. If total alkalinity is too high, PH will be hard to adjust. If it is too low, PH will be unstable and difficult to maintain. The ideal range for total alkalinity is ppm. Turbidity: Degree to which suspended particles in pool water obscure visibility. Vacuum Adapter: A conical shaped piece that joins the vacuum hose to the vacuum outlet in the pool wall. Whitecoat: The pool plaster on the interior of the pool. Universal Precautions: A concept in which all blood, body fluids & discharges are treated as if they were infected. First aid providers use disposable gloves and other barriers so they do not come into contact with the fluid. CST (rev. 1, 2013) p. 20 of 20