Games. Emergency Preparedness for Industry and Commerce Council. Resort Municipality of Whistler Sharon Fugman, Manager 2010 Winter Games

Transcription

1 Whistler and the 2010 Winter Games Emergency Preparedness for Industry and Commerce Council Resort Municipality of Whistler Sharon Fugman, Manager 2010 Winter Games May 26,

2 Introduction

3 Today s Presentation Introduction to Whistler Whistler s Roles Strategy Planning for the Games Partnering Resort Operations Centre What Worked Questions

4 A Few Words About Whistler 10,000 permanent residents Year round destination resort > 2.0 million annual visitors 835,000 winter visits 16,000 average daily winter visitors 1.2 million summer visits > $1 billion in economic activity

5 Winning the Bid: Host Mountain Resort

6 Host Mountain Resort Host Service Provider Partner Whistler s Roles Venue Developer Regulator

7 Whistler s s Role 1. Host Mountain Resort Transportation, security, emergency planning, brand protection 2. Service provider VANOC = Games Domain; sport, media, hosting venues RMOW = Urban Domain; all other 3. Venue developer & owner Athletes Village Celebration Plaza 4. Regulator g Monitor Games-related activities within boundaries RMOW bylaws 5. Partner

8 Competition Venues Whistler Sliding Centre Whistler Creekside Whistler Olympic Park

9 Non-competition Venues Whistler Medals Plaza Whistler Media Centre Whistler Athletes Village

10 How did Whistler Prepare? Whistler 2020 : long range community plan Premier mountain resort community as we move toward sustainability. Foundation for all strategies & plans including the 2010 Olympic & Paralympic Winter Games

11 Whistler 2020 Priorities Ensuring Economic Viability Enhancing Resort Experience Enriching Community Life Partnering for Success Protecting the Environment

12 Whistlers Strategy Whistler 2020 Delivering The Dream Investing In The Dream

13 Planning for 2010 Whistler s s Strategic Framework Guiding document 11 Strategic objectives 115 Deliverables Designed to help Whistler: Successfully deliver commitments Leverage opportunities Support our partners in the delivery of extraordinary Games

14 Whistler 2020 the Lens for 2010 Whistler 2020 Priorities ENRICHING COMMUNITY LIFE ENHANCING RESORT EXPERIENCE PROTECTING THE ENVIRONMENT ENSURING ECONOMIC VIABILITY PARTNERING FOR SUCCESS 2010 Strategic Objectives 1. Preparing for Extraordinary Games 2. Maximizing Business Success 3. Capitalizing on Tourism Opportunities 4. Enhancing Arts, Culture and Heritage 5. Community Engagement 6. Supporting Canadian Athletes 7. Creating the Right Environment for Athletes 8. Volunteerism and Community Pride 9. Delivery of Municipal Services 10. Partnerships 11. Accelerating our Journey Toward Sustainability

15 Games-time Planning Partners In-Resort Whistler Blackcomb Tourism Whistler Chamber of Commerce Whistler Arts Council Whistler 2020 Development Corporation Whistler Fire Department Local RCMP Detachment External Canada, BC, COV VANOC DND VISU BC Transit MOTI Media CTV Sponsors IOC/COC/IPC/CPC

16 Municipal Operations Games Office Municipal Services Whistler Live! Snow clearing Whistler Canada Olympic/Paralympic House Protocol Office Communications Master Planning Staff Engagement Resort Operations Centre Village maintenance Bylaw enforcement Police Services Fire Services Utilities Transportation ti Look and Wayfinding

17 Enhanced Operations Games-time Traditional Municipal Operations Fire Services Police Services Bylaw Services Public Works Village Operations Snow Clearing Waste Management

18 2009 Activities 9 World Cups January: Ski Jumping, NC, XC February: March: Bobsleigh, Skeleton, Luge IPC Alpine & Biathlon, IBU Orientation Sport Federations, NOCs Sponsors Media 1 Year Countdowns

19 Enhanced Operations Games Time Non traditional departments activated during Games Transportation Management Whistler Canada Olympic House Protocol Centre Resort Operations Centre

20 Chamber of Commerce Lead Role to ensure Whistler Businesses leverage the Games BUSINESS AS UNUSUAL Maximize Business Opportunities (pre, during and post Games) Strategic and not opportunistic Prepare for operational opportunities and challenges

21 What Worked Chamber as Lead Business Organization Business Taking Care of Business Seek Expert Advice Early Leverage Existing Programming to Engage Business

22 What Worked Don t Change What Works Local Knowledge is Priceless Games-time Coordination is Critical Understand Your Games-time Population Plan and Then Plan for Flexibility Mother Nature

23 Population and Demographic Audience Estimate Estimated Age Whistler Residents ,500 Families - Avg 40 years Whistler 2nd Home Owners 5,000 Families - Avg 40 years Community Whistler Seasonal Workers 2, years Sea to Sky Commuters 1, years Guests of Residents 7,500 Friends & Family - Avg 50 years Media , years VANOC Staff 2, years Games Workforce VANOC Volunteers 5, years Sponsors (25 x 25) years ISU 2, years Govt. Partners years Athletes 3, years IOC Olympic Family NOC (50 countries x 20) 1, IF (Exec + Tech) Sport Ticket holders ,000 Families - All ages Visitors Athlete Friends & Family 2, years Games Enthusiasts 2, years Day Skiers 2, years Total 51,575

24 Resort Operations Centre Campus Dispatch and Coordination Briefing Room Transportation Centre

25 ROC Cycle 8:00 p.m. MOC meeting 10:00 p.m. Whistler Hot sheet produced 7:30 a.m. Optional security briefing VISU/VANOC/R CMP could call with senior RMOW officials In confidence 8:00 a.m. Operational briefing including Resort partner operations FAM 9:00 a.m. Hot Sheet update if any new information 24/7 ROC meetings, updates, and issue resolution as required with partners

26 ROC Serve as coordination centre for enhanced municipal i services and Partner operations Modeled after Emergency Operation Centre Level 1 activation Provide 24/7 coordination of RMOW operations Elevated decision making and communication with partners Manage a centralized issue tracking and reporting system Facilitate efficient flow of operational information across Partners Act as a source of truth

27 ROC Briefings Security Briefing RMOW Operations Briefing Partner Briefing

28 Whistler Resort Operations Centre Duty Officer On duty or on call 24/7 Member of the Senior Leadership Team

29 Whistler Today Operational information that t may have external communications impacts: Information from in-resort partners WB, TW & Chamber Information from Games partners (VANOC, MOTi & BC Transit) Information from security partners (RCMP, VISU)

30 John Furlong CEO VANOC A successful Games requires q architects, planners, and facilitators as well as dreamers and magicians.

31 Thank-You & Questions