Combining Speed of Delivery and Quality in Complex Systems. Manuel Pais DevOps & Delivery manuelpais.net
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1 Combining Speed of Delivery and Quality in Complex Systems Manuel Pais DevOps & Delivery manuelpais.net
2 About me Manuel Pais MS Software Eng DevOps and Delivery Consultant Focused on teams and manuelpais.net
3 About me Co-author: Team Guide to Software Releasability by Chris O Dell & Manuel Pais releasabilitybook.com
4 About me
5 Agenda 1. The Need for Speed (aka DevOps) 2. Failure = Quality in Complex Systems 3. Survival of High-Performing Cultures
6 2001: Agile Manifesto Java / Web Developer
7 Agile Scrum
8 Agile Scrum
9 Scrum, Scrum, Scrum
10 Scrum, Scrum, Scrum
11 Scrum, Scrum, Scrum
12 Scrum, Scrum, Scrum
13 Scrum, Scrum, Scrum
14 Wall of confusion
15 2009: DevOps Java / Web Developer Build Manager QA Engineer QA Lead
16 DevOps brought to the attention that two worlds, typically apart in a company, need to collaborate and that actually gives you a competitive edge Patrick Debois infoq.com/interviews/debois-devops
17
18
19 Agile Scrum DevOps
20 Agile Scrum DevOps
21 Agile Scrum DevOps
22 Agile System Administration was too long and too narrow Patrick Debois infoq.com/interviews/debois-devops
23
24 2010: Continuous Delivery Java / Web Developer Build Manager QA Engineer QA Lead DevOps Consultant
25 ability to get changes of all types, into production, or into the hands of users, safely and quickly in a sustainable way Jez Humble continuousdelivery.com
26 cdchecklist.info
27
28 Agenda 1. The Need for Speed (aka DevOps) 2. Failure = Quality in Complex Systems 3. Survival of High-Performing Cultures
29
30
31
32
33
34 Systems of systems Complex run time dependencies Vulnerable build time dependencies Failure is endemic
35
36
37
38 The zero-error fallacy Researchers at MIT have shown that: a) the more incidents an airline has, the lower the passenger mortality risk b) construction sites with relatively more incidents in a given year have fewer worker deaths than those with zero incidents.
39 The zero-error fallacy Researchers at MIT have shown that: a) the more incidents an airline has, the lower the passenger mortality risk b) construction sites with relatively more incidents in a given year have fewer worker deaths than those with zero incidents.
40
41 Learning from Failure Greatest illusion is that the difference between excellent and crappy operations is the number of errors or failures
42 Learning from Failure Greatest illusion is that the difference between excellent and crappy operations is the number of errors or failures What makes a difference is the presence of positive capacities in people, in teams, in the organization.
43 Learning from Failure Greatest illusion is that the difference between excellent and crappy operations is the number of errors or failures What makes a difference is the presence of positive capacities in people, in teams, in the organization. A safety culture is one in which the boss actually invites bad news, and may even reward it.
44 time between failures time to repair
45 time between failures time to repair
46
47
48 Development vs Maintenance
49 Development vs Maintenance TEAM builds, deploys, runs, monitors and fixes + Ops provides platform
50 DONE = deployed
51 DONE = deployed DONE = monitored in production
52 DONE = deployed DONE = monitored NOT in production
53 Incident reviews
54
55
56 Chaos engineering
57 Wrong incentives Rewarding zero defects / fixing defects
58 Wrong incentives Rewarding zero defects / fixing defects Focus on simple/single metric
59 Wrong incentives Rewarding zero defects / fixing defects Focus on simple/single metric Different IT teams with different goals
60
61 Right incentives Reward along business objectives
62 Right incentives Reward along business objectives Combination of metrics (e.g. lead time + time to repair)
63 Right incentives Reward along business objectives Combination of metrics (e.g. lead time + time to repair) All IT teams share same objectives
64 High Performers Are More Agile 30x more frequent deployments 200x faster lead times than their peers Source: Puppet Labs 2015 State Of DevOps:
65 High Performers Are More Reliable 60x the change success rate 168x faster mean time to recover (MTTR) Source: Puppet Labs 2015 State Of DevOps:
66 Agenda 1. The Need for Speed (aka DevOps) 2. Failure = Quality in Complex Systems 3. Survival of High-Performing Cultures
67 Culture Types source:
68 Blame Culture Resistance to Change Lack of Collaboration
69 Blame Culture Resistance to Change Lack of Collaboration
70 Blame Culture Resistance to Change Lack of Collaboration
71
72
73 Blameless Continuous Learning High Collaboration
74 Blameless Continuous Learning High Collaboration
75 Blameless Continuous Learning High Collaboration
76
77
78
79 Conclusion
80 Conclusion People
81 Conclusion Process People
82 Conclusion Tools Process People
83 References
84 Thank you! Manuel Pais MS Software Eng DevOps and Delivery Consultant Focused on teams and manuelpais.net
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