14947 MAN mob24_flyer E :17 Uhr Seite 1. Service on call. Mobile24 from MAN

Transcription

1 14947 MAN mob24_flyer E :17 Uhr Seite 1 Service on call Mobile24 from MAN

2 14947 MAN mob24_flyer E :17 Uhr Seite 2 Probably you will never need it. But it s good to know that it exists. Mobile24. The new mobility service for MAN trucks and buses from MAN and NEOPLAN is available to you around the clock, 365 days a year. As a result of the new organisation with MAN s own 2

3 14947 MAN mob24_flyer E :17 Uhr Seite 3 ServiceCenter and specially competent partner who speaks trained staff on the phone it offers your language and who under- you the direct connection to stands your problems. That MAN know-how. When you dial means: efficiency which quickly the Mobile24 number, which is gets you moving again. the same Europe-wide, you will always be connected to a 3

4 14947 MAN mob24_flyer E :17 Uhr Seite 4 We ll be with you on all routes. Everywhere in Europe. English: / Français: / Deutsch: / Español: / Italiano: / Nederlands: / The reliable number. Just one phone call and assistance is on its way. That s how easy it is when you call Mobile24. Perhaps you should make a note of the Europe-wide number straightaway with the correct final digit for your language choice so that problems are ruled out right from the outset. Here s a handy tip: store the number on your mobile simply under 6 6 for M as in MAN and Mobile24 and you will always have it at the ready. 4

5 14947 MAN mob24_flyer E :17 Uhr Seite 5 What can we do for you? When you talk to Mobile24 agents you are in contact with experts who can do a whole lot more for you. We will ensure that a MAN service vehicle reaches you on the spot within the shortest possible time, in line with our principle of Service on call. Mobile24 at a glance. One phone number Europe-wide Available around the clock, 365 days a year 6 languages can be directly selected using different final digits Specially trained staff who know your MAN or NEOPLAN inside out Rapid assistance on anything to do with MAN trucks or buses from MAN and NEOPLAN Proactive communication between ServiceCenter, engineer and customer so that you always know what s going on More than 1,200 MAN service points in Europe Fast, reliable supply of replacement parts Attractive price/performance ratio for agency service and repair 5

6 14947 MAN mob24_flyer E :17 Uhr Seite 6 We get everything moving. So that you are quickly back on the road. Good cards. You will find things particularly convenient with the MAN ServiceCard or RepairCard. You will see that they are worth having. With the MAN RepairCard you can pay for repairs, maintenance and replacement parts Europe-wide at the MAN service points without needing cash simply, safely and conveniently. The MAN ServiceCard has even more to offer, because it not only covers workshop costs but also refuelling, tolls and many other services. With MAN you definitely have the best cards. In the event. Imagine you are out on the road somewhere in Europe. Suddenly you have to move to the side of the road because the vehicle has broken down. It can happen to the best, even a MAN or NEOPLAN. The question is: what do you do? The answer is Mobile24. Here are some tips on what procedure to follow in the event of a breakdown. 6

7 14947 MAN mob24_flyer E :17 Uhr Seite 7 Be careful! As you freewheel to the side of the road switch on the hazard warning system, bring the vehicle to a halt at the side of 1 the road, turn the steering wheel towards the edge of the road and switch on parking lights according to the visibility conditions. Wear the right clothing. Put on a safety vest and then display a warning triangle and/or other warning devices at an adequate 2 distance away from the vehicle. Occupants (apart from bus passengers) should get out of the vehicle and find a safe place to wait. Keep your documents handy. Have your vehicle registration document and if you have one your MAN ServiceCard or 3 RepairCard at the ready. Service on call. Now call Mobile24. Provide the following information: your name and the telephone number on which you can be called 4 back, chassis number, vehicle registration number, kilometre reading, date of first registration. Then outline the problem with the vehicle to your Mobile24 agent. For invoicing purposes. State the name of the company which is to be invoiced. If you have a MAN ServiceCard or RepairCard please 5 state the customer number printed on it. 7

8 14947 MAN mob24_flyer E :17 Uhr Seite 8 6 And now things get moving. Describe the exact location of the vehicle. Once you have provided all the required details, your Mobile24 agent will get in touch with a MAN service point in your vicinity and organise everything that is required to help you. Speedy assistance is now on its way. 7 Always ready. The MAN service vehicle will get to you as quickly as possible. Our vehicles are equipped with important replacement parts, tools and electronic diagnosis devices. Ready for duty. 8 Just in time. Your Mobile24 agent or your MAN engineer will call you on the phone and give you the estimated time of arrival of the MAN service vehicle. If any delays occur because of the weather or traffic problems we will get in touch with you again. Please therefore remain available at all times for us by telephone. 9 Everything OK not KO. In most cases the MAN engineer will be able to remedy the problem on the spot and you will get the green light to travel on. 10 Sometimes there s only one answer. If the MAN engineer finds that the repair cannot be carried out on site we will ensure that your vehicle is towed away immediately to the nearest MAN workshop. 8

9 14947 MAN mob24_flyer E :17 Uhr Seite 9 The law is the law. When a problem arises Mobile24 will provide expert and speedy assistance. But mobility does not always have priority. In some countries the deployment of breakdown services on motorways and sometimes also on ordinary roads is governed by statutory regulations. As a result, only licensed breakdown services are allowed to provide assistance or tow vehicles away on these routes. In these cases Mobile24 unfortunately cannot play an active role on site. An important piece of advice: It is essential to call Mobile24 as quickly as possible in such cases. We will then get in touch with the relevant breakdown service and ensure that your MAN or NEOPLAN is taken to the nearest MAN service point. If, however, you are already being towed away, you can insist that your vehicle is taken directly to the nearest MAN service point or just to the nearest motorway exit. 9

10 14947 MAN mob24_flyer E :17 Uhr and action. MAN wishes you a safe journey. 10 Seite 10

11 14947 MAN mob24_flyer E :17 Uhr Seite 11 A story with a happy ending. Whenever you need speedy assistance, Mobile24 is the right choice. The new mobility service solves even difficult cases and makes you mobile again, fast. Because we are here to make sure you get to your destination. There is no need to call just any breakdown service, call Mobile24 s qualified specialists. They will get you going again. 11

12 14947 MAN mob24_flyer E :17 Uhr Seite 12 MAN Nutzfahrzeuge Aktiengesellschaft Postfach D München A member of the MAN Group Printed in Germany. Text and illustrations non-binding. Subject to alteration to reflect technical progress.