Linda Budge Steve Hansen Jeff Harris Pat Hume Rick Jennings, II Patrick Kennedy Steve Miller Andy Morin Don Nottoli Jay Schenirer Phil Serna

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2 Linda Budge Steve Hansen Jeff Harris Pat Hume Rick Jennings, II Patrick Kennedy Steve Miller Andy Morin Don Nottoli Jay Schenirer Phil Serna

3 Service Changes This book includes service change updates effective since the publication of the September 2015 Bus & Light Rail Timetable Book. The changes are as follows: Service with Schedule and/or Route Changes: 28, 51, 54 (6/16), 72, 80, 81, 84, 205, 206, 210, 211, 212, 213, 214, 226 (9/16), 227 (9/16), 228, 246, 248, 252, 255, McClellan Park Shuttle and Rancho CordoVan Route and schedule changes are implemented periodically and typically occur in January, April, June and September. Service change summaries are posted online at sacrt.com prior to implementation and passengers are encouraged to check for updated timetables. 1

4 Subject Index 24-Hour Automated Information Line...3 Accessible Services Alert SacRT...45 Bike-and-Ride & Lockers...21, 65 Bus Route Maps & Timetables Capital City Hospital Shuttles Citrus Heights City Ride Community Route Guide...43 Connect Transit Card...3, 165 Customer Advocacy Customer Service and Sales Center...3-4, 105 Customer Services , 6-7 Destination Guide Fares Golden 1 Center Service...22, 23 **Needs Filler** Holiday Schedule...40 How to Read a Timetable...17 How to Ride Bus & Light Rail Español...8, 30 русский...9, 30 中文...10, 30 Tiếng Việt...11, 30 Hmoob...12, 30 Language Interpretation Services...4, 13 Laws and Rules , 109 Light Rail/Bus Connections...43 Light Rail Map and Timetable Light Rail Ticket Machines...20 McClellan Park Shuttle Monthly Passes Neighborhood Ride...87, 92, 132, North Natomas Flyer Notice and Complaint Procedures RT Tracker/RT Mobile Site...3, 61 Online Sales...7, 55 Online Trip Planner...17, 89 Other Transportation Services Paratransit Service...27 Partnerships...41 Passes & Tickets...6-7, 55 Park-and-Ride Lots...20, 77 Pets...27 Photo Identification Cards...4 Police Services...25, 45, 97 Rancho CordoVan Routes and Schedules Sales Outlets See Tracks? Think Train!...37 Service Animals...27 Services for Persons with Disabilities , 93 Service Frequencies...42 Social Media Tips for Safe Riding Transit Centers...43 Transit Talk with the General Manager...73 Yolobus Route Maps & Timetables You Must Abide to Ride

5 Customer Services & Fares In Person Customer Service and Sales Center 1225 R Street (adjacent to the 13th Street light rail station) Monday through Friday: 9 a.m. to 5:30 p.m. Closed weekends and most holidays Monthly Passes and Ticket Books Photo ID Cards Timetable Books and System Maps Pocket Schedules Lost and Found* *RT is not responsible for any items left on buses or light rail trains. RT may not receive lost articles for at least one full business day. By Phone Customer Service Call Center 321-BUSS (2877) TDD 483-HEAR (4327) Customer Service Representatives are available for personalized trip planning at 321-BUSS (2877) and at 483-HEAR (4327) for the hearing-impaired. Monday through Friday: 6:30 a.m. to 6:30 p.m. Closed weekends and most holidays Please have a pencil and paper ready when calling. Just let the Customer Service Representative know where you are traveling from (nearest major cross streets), where you want to go (destination), and when you want to arrive (day and time). 24-Hour Automated Information Line 321-BUSS (2877) Recorded general transit information accessible by touch-tone phone. By Mail RT mails free pocket timetables, trip planners, ticket mail order forms, disabled certification forms and comment cards upon request. You may either call 321- BUSS (2877) or mail your request to: Regional Transit, Attn: Customer Service Department, P.O. Box 2110, Sacramento, CA On the Web sacrt.com Schedules and Fares Bus and Light Rail Service Alerts Connect Transit Card Online Trip Planner Purchase Basic Monthly Passes and Monthly Parking Passes RideSacRT Mobile Fare App RT Newsroom Passenger Newsletter Expansion Projects and More Find RT Tracker online at sacrt.com/rttracker Track your bus in real-time using RT Tracker! GPS technology allows customers to track RT buses on routes, view their location using online maps and receive estimated arrival times for any bus stop. No registration is required, but you can sign up to receive automatic and text message alerts containing estimated arrival times. Quick Reference Phone Numbers Personal injury or property damage reports should be directed to Risk Management at Questions relating to citations should be directed to the Carol Miller Justice Center at Crossing Gate Hotline: (available 24 hours a day, seven days a week) Customer Advocacy: Administrative Office: Human Resources: Job Line: Lost and Found: Lost and Found (bikes): Paratransit Complaints: Paratransit Eligibility:

6 Customer Services & Fares Photo Identification Cards Customer Service and Sales Center 1225 R Street (adjacent to the 13th Street light rail station) Monday through Friday: 9 a.m. to 5:30 p.m. Closed weekends and most holidays RT photo ID cards cost $3 each and may be purchased by: Seniors age 62 and over (with written proof of age). Persons with disabilities (with written proof of disability). A Medicare card or current DMV Disabled ID are valid to purchase an RT Disabled photo ID card. Please see RT Fares section or call 321-BUSS (2877) for a listing of documentation accepted by RT for Disabled IDs. Students (age 5-18) must show proof of school enrollment or be accompanied by a parent or guardian to purchase an RT Student photo ID card. Must have RT photo ID card for a Discount sticker to be valid. Language Interpretation Service We speak your language. With the assistance of a language interpretation service, RT Customer Service Representatives can provide route, schedule and fare information to callers in almost every language. When you call 321-BUSS (2877), an RT Customer Service Representative will immediately connect you with a language interpreter. We are ready to assist you. Customer Advocacy The Customer Advocacy department serves as a centralized department to receive and process customer comments and concerns. Our goal is to improve overall customer service and to assist you. To Contact Customer Advocacy: Phone: Fax: customeradvocacy@sacrt.com Online: sacrt.com/rtcontacts.stm Weekdays: 8 a.m. to 5 p.m. Closed weekends and most holidays When contacting the Customer Advocacy department, please provide the following information: Name, address and phone number Date and time of travel Location of bus stop or light rail station Number (route, bus and/or light rail vehicle) Brief comments When experiencing heavy call volume or after business hours, you may be connected to voice mail. Please leave a brief message and a Customer Advocate will return your call within one to two business days. Your commendation, complaint or suggestion will be categorized as either an Informal or Formal report. An Informal report is written when the passenger does not have all of the required information, wishes to remain anonymous or only wants to pass on pertinent information. A customer may not receive a response when filing an Informal report. Complaints resulting in disciplinary action of an RT employee require a signed Formal Passenger Service Report (PSR). A Passenger Service Report (PSR) can be faxed, mailed or sent via . Please call for an appointment to complete the form in person. Formal complaints require a signature. PSR Handling Process: 1. Upon receipt of a PSR, Customer Advocacy assigns a reference number and the form is forwarded to the appropriate department(s) for investigation. 2. An acknowledgment will be sent to the customer stating that the PSR has been received; the reference number assigned; and that the document has been forwarded to the appropriate department(s) for review. 4

7 Customer Services & Fares 3. The appropriate RT department(s) will investigate the PSR within a reasonable time from receipt, and report to the Customer Advocacy department. (RT employee personnel files are confidential; therefore, specific information on disciplinary actions resulting from complaints will not be divulged.) Customer Advocacy Frequently Asked Questions Why can't the bus operator wait for me to get to the bus stop? Bus operators do not wait for customers who have not yet reached the bus stop area so that buses remain on schedule. You must be visible at the bus stop and ready to board. Also, for safety reasons, bus operators are not permitted to allow customers to board at red lights or locations other than a designated bus stop. Who do I contact if I have a complaint or want to compliment an RT bus or train operator? Please contact the Customer Advocacy department using the online feedback form at sacrt.com or send a letter to: Customer Advocacy Department, Regional Transit, P.O. Box 2110, Sacramento, CA You may also contact us by phone at Please include as much detail as possible including bus and route numbers, direction of travel and time of incident. Who do I contact to report injuries or to submit a claim for compensation? To report incidents of personal injury, legal issue or compensation, please contact RT s Risk Management department at and request a claim form. Please be advised that it is required that a claim form be filed no later than six months after the date of the incident/accident. Why did my bus not show up? While it is our goal not to miss any trips, there are occasions when trips are cancelled due to circumstances beyond RT s control. Some common scenarios would be traffic, staffing levels, mechanical failure and/or realignment due to an emergency situation. Why do some light rail trains feel hot in the summer and cold in the winter? Light rail trains have cooling and heating equipment, but it may feel warmer or colder when the train doors open and close at stations, allowing air to escape. Air conditioning and/or heating units may be broken. Passengers are urged to note the car number and report the problem to the Customer Advocacy department at Why don t you clean the light rail stations? Light rail stations maintained by RT s Facilities department have cleaning cycles that are determined by the amount of customer traffic at each station. All stations receive a heavy-duty cleaning once or twice per week. Why don t the light rail doors open automatically? RT operates "push to open doors" on our light rail vehicles. The "push to open" buttons should light up to indicate that they are ready for use when the train has come to a complete stop. Using this feature helps RT maintain the air temperature onboard the light rail cars, resulting in faster service and decreased mechanical door failures that help RT provide reliable service to the public. What do I do if the fare vending machine didn t dispense a ticket or return my money? Contact the Customer Advocacy department at to request a refund. Also, if at least one of the fare vending machines at the station is in working order, you will still be responsible for having the proper fare. A verification process to validate funds lost due to a fare vending machine malfunction must be completed prior to any refunds being processed. I am traveling with my small children, what tips can you provide? For safety purposes, hold your child s hand while boarding and exiting. Remember, light rail train doors and back doors on buses are timed and close automatically. Strollers must be folded and placed out of the aisle. Whenever space is needed for seniors and persons with disabilities, the designated area must be vacated. 5

8 Customer Services & Fares Single & Daily Pass Fares If you are: Your fare is: Single Daily Pass Age Basic $ 2.75 $ 7.00 Senior (age 62 and over) Discount Disabled Discount Student (age 5-18) Discount Pre-Paid Tickets # of Tickets Book Price Basic Single Fare 10 $ Discount Single Fare Basic Daily Pass Discount Daily Pass Monthly Passes & Stickers Basic Monthly Pass $ Basic Semi-Monthly Pass Senior/Disabled Monthly Sticker Senior/Disabled Semi-Monthly Sticker Super Senior Monthly Sticker (age 75 and over) Student Semi-Monthly Sticker Yolo Express Stickers must be affixed to an RT Photo ID for use as a monthly pass. ALL FARES ARE SUBJECT TO CHANGE FARES ARE NOT TRANSFERABLE, REFUNDABLE OR EXCHANGEABLE Parking Pass Monthly Parking Pass $ CRC Monthly Parking Pass $ A daily parking pass can be purchased at the Park-Payand-Ride parking kiosk by entering your car s license plate number and paying $1 when prompted. A receipt will be given. Fare Categories 1) Basic All passengers must pay the Basic fare unless eligible for Discount fare or free fare. 2) Discount Requires certain forms of identification (ID) or age verification as follows: a) Seniors (age 62 and over), Persons with Disabilities and Medicare Cardholders - Proof of indentification is required upon boarding, and can include an RT Senior or Disabled photo ID card, a Senior or Disabled photo ID card issued by another transit agency, a driver s license, a State of California ID card, a passport or identification card issued by any governmental entity containing a photo of the cardholder (and also showing verification of age for Seniors only). A Personal Care Attendant (PCA) of persons with disabilities may ride for the Discount fare if he or she is accompanying an individual with disabilities who possess an RT Disabled photo ID card with an Attendant eligibility notation. PCAs must have the same beginning and ending destination as the disabled passenger. b) Super Senior (age 75+) - Proof of age verification is required to purchase a Super Senior monthly sticker. The Super Senior monthly sticker is only available for purchase at RT s Customer Service and Sales Center located at 1225 R Street. c) Students (age 5-18) - Must be pursuing a high school diploma; eligible to purchase RT monthly Student stickers with an RT Student photo ID card. RT Student stickers must be affixed to an RT Student photo ID card, not a school ID. Students are eligible to purchase Discount single fares and daily passes with their school ID. d) Class Pass - RT offers the Class Pass, which permits unlimited use for groups traveling during the hours of 9 a.m. - 3:30 p.m. The Class Pass is available to any group with 10 or more students who are pursuing a high school diploma. The cost of the Class Pass is $2.75 for each student and $5.50 for each accompanying adult. RT Customer Service Representatives are available to answer questions about your group travel. Please call RT at 321-BUSS (2877) at least 10 business days before your day of travel. RT photo ID cards are only available at RT s Customer Service and Sales Center see page 4 for details 6

9 Customer Services & Fares 3) Free Fares Children under age 5 - Up to two children ride free when accompanied by an adult paying passenger. Student fares apply for each additional child. RT Lifetime Pass Holders (age 75+) - Passengers issued an RT Lifetime Pass prior to September 1, 2009, will receive unlimited free rides on RT buses and light rail trains. All other passengers age 62 and over, pay the Senior or Super Senior fare with valid proof of identification. e-tran and Placer County Transit accept the Lifetime pass. Fare Payment 1) Cash Fares Cash Fares - Accepted only on RT buses. Exact change is required since bus operators do not carry or give change. Cash can be used at Fare Vending Machines located at light rail platforms. 2) Tickets Single Fare Tickets - Accepted on buses. Pre-paid tickets must be validated (date and time stamped) by the fare vending machine before boarding light rail. Light rail tickets are valid for 90 minutes from time of validation and cannot be used to board a bus. Tickets to ride on light rail must be purchased before boarding, and are available from fare vending machines located at light rail stations. 3) Passes Monthly Passes/Stickers - Valid for unlimited rides on RT buses and light rail for the month shown, and through the first business day of the following month. Semi-Monthly Passes/Stickers - Valid for unlimited rides on RT buses and light rail for the dates shown. Can be purchased for use from the first of the month through the 15th, or the 16th of the month through the end of the month. Daily Passes - Valid for unlimited rides until 1 a.m. the day after purchase or validation. Pre-paid passes must be validated before boarding light rail. How To Buy RT Pre-Paid Fares 1) In Person RT s Customer Service and Sales Center at 1225 R Street. Over 50 retail outlets throughout Sacramento. Monthly passes/stickers are sold from the 25th of each month through the 10th of the following month. See RT Sales Outlets section on the following pages. Student monthly stickers are sold at most high schools and some middle schools. See RT Sales Outlets section for a list of participating schools. 2) By Phone Available by calling (with a major credit card). 3) By Mail Order forms are available by calling ) Online RT Basic monthly passes and monthly parking passes are available for purchase at sacrt.com. Shipping and handling charges apply. 5) Using RT s Mobile Fare App RideSacRT, RT s mobile fare app for ios and Android devices allows customers to set up a secure account to purchase, save and use tickets and passes for RT bus and light rail trips right from their smartphone. Download the RideSacRT mobile app from the App Store (ios) or Google Play (Android) today! For information about Golden 1 Center Special Event tickets and passes, see pages

10 Servicios Service Changes y pasajes Información para nuestros pasajeros de habla hispaña Pasajes Viaje Pase Pase Sencillo Diario Mensual Básico $2.75 $7.00 $ Discapacitado (a) $1.35 $3.50 $55.00 Tercera (edad 62 años o más) $1.35 $3.50 $55.00 Estudiante (b) $1.35 $3.50 $55.00 (a) Pasajes con descuento para personas de la tercera edad (de 62 años o mayores), discapacitados con tarjeta de Medicare y para estudiantes de 5 a 18 años. (b) Pases mensuales con descuento para estudiantes de 5 a 18 años que aspiran a graduarse del bachillerato (tarjeta con fotografía expedida por el RT). Como viajar por autobús Los conductores de los autobuses no llevan cambio. Jale el cordón un par de cuadras antes de su parada y salga por la puerta de atrás. Como viajar en tren ligero Compre su boleto antes de abordar el tren. En todas las estaciones hay máquinas expendedoras de boletos. Oprima el botón verde para abrir las puertas del tren. Muestre su boleto al inspector de pasajes cuando se lo pida. No hacerlo es una violación del Artículo 640(a) del Código Penal, con multas hasta de $250. Para obtener más información llame al 321-BUSS (2877): Si tiene problemas de audición, llame al 483-HEAR, nuestra línea con TDD (dispositivo de comunicación para los sordos) Servicio accesible Todos los autobuses y el tren ligero están equipados para el uso de silla de ruedas. Centro telefónico de información Está abierto siete días a la semana; llame al 321-BUSS (2877). RT tiene operadores hispanohablantes a su disposición de lunes a viernes, de las 6:30 a.m. a las 6:30 p.m.; cerrado el sábado, los domingos y días festivos. Centro de Servicio al Cliente Calle R #1225 Por favor visite nuestro Centro de Servicio al Cliente en la Calle R #1225 (anexo a la estación del tren ligero de la Calle 13) para obtener pases mensuales, talonario de boletos, tarjeta de identificación con fotografía, horarios de servicio, mapas de rutas y efectos personales perdidos. Para obtener más información llame al 321-BUSS (2877). Horario de servicio: De lunes a viernes 9 a.m. a 5:30 p.m. Cerrado el sábado, los domingos y días festivos. RT no se hace responsable de los efectos personales olvidados en los autobuses ni en el tren. 8

11 Service Changes - $2.75 $7.00 $ $1.35 $3.50 $55.00 $1.35 $3.50 $55.00 $1.35 $3.50 $

12 Service Changes (a) (62 (a) ) (a) $2.75 $7.00 $ $1.35 $3.50 $55.00 $1.35 $3.50 $55.00 $1.35 $3.50 $

13 Service Changes Dịch Vụ Khách Hàng & Giá Vé Thông Tin cho Hành Khách Nói Tiếng Việt Giá Vé Căn bản Tàn tật* Cao niên* (tuổi 62 và hơn) Học sinh* (Tuổi 5 tới 18) Một Người Vé Trọn Ngày Vé Một Tháng $2.75 $7.00 $ $1.35 $3.50 $55.00 $1.35 $3.50 $55.00 $1.35 $3.50 $55.00 *Giảm giá vé cho học sinh (tuổi từ 5 đến 18 đang lấy bằng tốt nghiệp trung học), người cao niên (từ 62 tuổi trở lên), người đứng tên Medicare, và người tàn tật. Hành khách phải xuất trình căn cước hợp lệ (photo ID) khi lên xe. Cách Đi Xe Buýt Lên xe buýt và bỏ đúng số tiền vào hộp vé, hoặc xuất trình vé có hiệu lực. Tài xế xe buýt không mang theo tiền mặt. Một khúc đường (block) trước khi tới điểm ngừng, hãy kéo một lần sợi dây phía trên đầu, để rung chuông và bật đèn request stop (yêu cầu ngừng). Chờ xe buýt ngừng hẳn và xuống khỏi xe, tại cửa trước hay cửa sau. Cách Đi Xe Lửa Trước khi lên xe, quý vị phải xuất trình vé, một ticket hoặc pass còn hiệu lực. Máy bán vé được đặt tại mỗi trạm xe lửa tốc hành. Sau khi xe lửa ngừng hẳn rồi, hãy bấm nút để mở cửa. Hãy xuất trình vé của quý vị, ticket hoặc pass, cho nhân viên soát vé lúc lên xe lửa, ngồi xe lửa, hoặc khi xuống khỏi xe lửa. Để có thêm thông tin, quý vị gọi số 321-BUSS (2877) hoặc TDD 321-HEAR (4327). Dịch Vụ cho Người Bệnh Tật Mọi xe buýt và xe lửa tốc hành (light rail trains) của RT đều có trang bị cho xe lăn. Trung Tâm Gọi Dịch Vụ Khách Hàng Có Đại Diện Văn Phòng Dịch Vụ Khách Hàng giúp sắp xếp chuyến đi riêng biệt, từ Thứ Hai đến Thứ Sáu, từ 6:30 sáng đến 6:30 chiều, khi quý vị gọi số 321-BUSS (2877) hoặc TDD 483-HEAR (4327) cho dịch vụ khiếm thính. Đại Diện Văn Phòng Dịch Vụ Khách Hàng RT có thể cung cấp thông tin về tuyến đường, lịch trình và giá vé cho ai gọi điện thoại, gần như trong mọi ngôn ngữ. Dịch Vụ Khách Hàng và Trung Tâm Bán Vé 1225 R Street (đối diện với trạm xe điện 13th Street) Thứ Hai tới Thứ Sáu: 9 giờ sáng tới 5:30 giờ chiều Đóng cửa cuối tuần và hầu hết ngày lễ Quý vị vui lòng ghé văn phòng Dịch Vụ Khách Hàng và Trung Tâm Bán Vé, để mua vé tháng và vé tập (ticket books), thẻ photo ID, tập thời khoá biểu xe chạy, bản đồ hệ thống vận chuyển, lịch trình bỏ túi, mất và tìm (lost and found). RT không chịu trách nhiệm về bất cứ món đồ gì bỏ lại trên xe buýt hay xe lửa tốc hành. 11

14 Service Changes Cov Kev Pab Qhua & Nqi Xov Xwm rau Cov Neeg Caij Tsheb uas Hais Lus Hmoob Cov Nqi Neeg sawv daws Neeg Tsis Taus* Laus Neeg* (hnub nyoog 62 xyoos thiab laus dua) Neeg kawm ntawv* (hnub nyoog 5 txog 18) Tib Leeg Pib Caij Ib Hnub Pib Caij Thawm Hli $2.75 $7.00 $ $1.35 $3.50 $55.00 $1.35 $3.50 $55.00 $1.35 $3.50 $55.00 *Cov nqi lov pheej yig yog rau cov neeg kawm ntawv (hnub nyoog 5 txog 18 xyoo uas yuav kawm kom tiav tau daim ntawv divplausmas), cov laus neeg (hnub nyoog 62 xyoos thiab laus dua), cov neeg tau kev pab them nqi kho mob Medicare thiab cov tib neeg muaj cov kev tsis taus, thiab yuav tsum muaj ntawv cim tus kheej kom tsim nyog (ntawv cim tus kheej ID muaj duab) thaum lub caij nce tsheb. Cov Kev Pab Nce Tsheb Yooj Yim Txhua lub tsheb npav RT thiab cov tsheb ciav hlau muaj cov rooj laub. Chaw Pab Qhua Muab Cov Neeg Sawv Cev Pab Qhua yuav nrog pab xyuas txog cov kev yuav mus ntawm txhua tus neeg hnub Zwj Hli (Mon) txog Zwj Kuab (Fri) thaum 6:30 sawv ntxov txog 6:30 tsaus ntuj thaum koj hu 321-BUSS (2877) los yog TDD 483-HEAR (4327) rau cov tsis hnov lus zoo. RT Cov Neeg Sawv Cev Pab Qhua yuav qhia tau cov kev tsheb yuav mus nres, cov sij hawm thiab cov nqi them caij tsheb ua yuav luag txhua hom lus. Thov mus xyuas peb qov Chaw Pab Qhua thiab Muag Pib kom tau cov pib caij thawm hli thiab cov phau ntawv pib, cov yuaj cim tus kheej ID muaj duab, cov phau ntawv teev sij hawm thiab cov duab kos kev, cov ntawv teev sib nqa tau ntawm hnab tshos thiab qhov chaw khoom ploj thiab nrhiav tau. RT tsis lees paub tej khoom uas tsis nco qab rau saum cov tsheb npav los yog tsheb ciav hlau. Kev Cai Tsheb Npav Nce lub tsheb npav thiab them qhov nqi raws nkaus li tus tsub rau lub thawv los yog muab koj daim ntawv caij tsheb tau nthuav qhia. Cov neeg tsav tsheb tsis nqa nyiaj ntsuab nrog lawv. Ib nplauv kev ua ntej txog koj qhov chaw tawm, rub txoj hlua tswb thiab tig lub teeb thov nres kom cig. Tos lub tsheb npav nres tus ces tawm ntawm cov qhov rooj pem hauv ntej los yog nram qab. Kev Caij Tsheb Ciav Hlau Ua ntej koj nce tsheb, koj yuav tsum muas muaj daim pib los yog daim ntawv caij tsheb tau. Muaj cov tshuab muas pib nyob rau ntawm txhua lub chaw tos tsheb ciav hlau. Tom qab lub tsheb ciav hlau nres tus, nias lub yeej yeem kom cov qhov rooj qhib. Npaj koj daim pib los yog daim ntawv caij tsheb rau lawv xyuas thaum nce tsheb, caij tsheb lawm thiab thaum tawm tsheb ciav hlau. Xav paub ntxiv, hu 321-BUSS (2877) los yog TDD 321-HEAR (4327). Chaw Pab Qhua thiab Muag Pib 1225 R Street (ib sab ntawm lub chaw tos tsheb ciav hlau ntawm txoj kev 13th Street) Zwj Hli (Mon) txog Zwj Kuab (Fri): 9 teev sawv ntxov txog 5:30 tsaus ntuj Kaw rau cov hnub so thiab feem ntau cov hnub caiv 12

15 RT s Language Interpretation Service Getting the information that you need from RT s Customer Service Representatives is easy for non-english-speaking passengers. With the assistance of a language interpretation service, Customer Service Representatives can provide route, schedule and fare information to callers in almost every language. Customer Service Representatives have been trained to recognize many languages and will quickly connect you with a language interpreter when you call 321-BUSS (2877). We are ready to assist you! 13

16 Customer Services & Fares RT Sales Outlets Central, East & North Sacramento County CENTRAL CITY $2.75 Basic Single Fare TICKET BOOKS $1.35 Discount Single Fare $7.00 Basic Daily Pass $3.50 Discount Daily Pass MONTHLY PASSES $110 Basic Pass $55.00 Sr./Disabled Sticker $55.00 Student Sticker $15 Parking Pass RT Customer Service and Sales Center 1225 R St., M-F: 9 a.m. - 5:30 p.m. * Sacramento Natural Foods Co-op 2820 R Street *Cash, Checks & Credit Cards Accepted EAST Bel Air Market Gold Center Dr., Rancho Cordova City of Rancho Cordova Prospect Dr. Raley's Folsom Blvd. Rancho Check Cashing Mills Station Rd. Save Mart Supermarkets 5600 Folsom Blvd. (at 56th St.) SMUD 6301 S St. (corner of 65th & S sts.) Raley's Blue Ravine Rd. NORTH Bel Air Markets 1540 West El Camino Ave. (at Truxel Rd.) 7901 Walerga Rd. (at Elverta Rd.) 4320 Arden Way (at Eastern Ave.) 4005 Manzanita Ave. (at Cypress Ave.), Carmichael City of Citrus Heights Fountain Square Dr. E&S Check Cashing Del Paso Blvd. #B Fast N Easy Food Mart El Camino Blvd. Just Send It Postal Center 7909 Walerga Rd., Antelope 7889 Lichen Dr., Antelope 14

17 Customer Services & Fares North RT Sales & Outlets South Sacramento County SOUTH $2.75 Basic Single Fare TICKET BOOKS $1.35 Discount Single Fare $7.00 Basic Daily Pass $3.50 Discount Daily Pass MONTHLY PASSES $110 Basic Pass $55.00 Sr./Disabled Sticker $55.00 Student Sticker $15 Parking Pass Bel Air Markets 1301 Florin Rd. (at South Land Park Dr.) 7465 Rush River Dr. (at Windbridge Dr.) 8425 Elk Grove - Florin Rd. (at Calvine Rd.), Elk Grove 5100 Laguna Blvd. (at Franklin Blvd.), Elk Grove City of Elk Grove Laguna Palms Way Punjab International Florin Rd. Raley s Elk Grove Blvd., Elk Grove Save Mart Supermarkets 9160 Elk Grove-Florin Rd. (at Bond Rd.), Elk Grove 15

18 Customer Services & Fares Yolo County, Roseville & Folsom YOLO COUNTY $2.75 Basic Single Fare TICKET BOOKS $1.35 Discount Single Fare $7.00 Basic Daily Pass $3.50 Discount Daily Pass MONTHLY PASSES $110 Basic Pass $55.00 Sr./Disabled Sticker $55.00 Student Sticker $15 Parking Pass City of Davis Recreation Department 23 Russell Blvd., Davis Woodland City Hall Utilities Dept First St. Yolo County Transportation District 350 Industrial Way, Woodland ROSEVILLE Bel Air Market 1039 Sunrise Blvd. FOLSOM Bel Air Market East Bidwell St. City of Folsom - 50 Natoma St. Raley's Blue Ravine Rd. SCHOOLS (Student Stickers Only) Students may purchase monthly Student stickers on campus at the following schools and educational organizations: Albert Einstein Middle School American Legion High Burbank Community Transition Program California Middle Christian Brothers High C.K. McClatchy High Florin High George Washington Carver High School Health Professions High Hiram Johnson High John F. Kennedy High Kit Carson Middle School Luther Burbank High Natomas Homeless Youth Services Parker Family Resource Center Rosemont High Sam Brannan Middle School San Juan Central McKinney Vento-Program SCUSD School of Engineering & Sciences St. Hope/Sacramento High Sutter Middle School The Met Sacramento High West Campus Hiram Johnson High Will C. Wood Middle School Monthly passes and stickers are sold from the 25th of each month through the 10th of the following month. Commuter Check vouchers are accepted at most locations. For more information, call Order fare merchandise from Regional Transit by phone: (with a major credit card). To order fare merchandise from Regional Transit by mail: Call to request a mail order form. Outlets are subject to change without notice. 16

19 How to Ride Regional Transit How to Read a Timetable 1. Direction of Travel: Look at the section of the timetable that shows the route s direction of travel. 25 Marconi/Arcade to Sunrise Mall Marconi/ Arcade Marconi & Fulton Monday through Friday Marconi -nita -nita & Manza Manza Dewey & & & Madison Garfield Cypress Madison Marconi & Watt LV LV LV LV LV LV LV LV APP AR :47a 6:54 6:59 7:10 7:22 7:30 7:36 7:42 7:17a 7:24 7:29 7:40 7:47 7:47a 7:54 7:59 8:10 8:22 8:30 8:36 8:42 8:17a 8:24 8:29 8:40 8:47 8:47a 8:54 8:59 9:10 9:22 9:30 9:36 9:42 9:17a 9:24 9:29 9:40 9:47 9:47a 9:54 9:59 10:10 10:22 10:30 10:36 10:42 10:17a 10:24 10:29 10:40 10:47 10:47a 10:54 10:59 11:10 11:22 11:30 11:36 11:42 11:17a 11:24 11:29 11:40 11:47 11:47a 11:54 11:59 12:10 12:22 12:30 12:36 12:42 12:17p 12:24 12:29 12:40 12:47 12:47p 12:54 12:59 1:10 1:22 1:30 1:36 1:42 1:17p 1:24 1:29 1:40 1:47 1:47p 1:54 1:59 2:10 2:22 2:30 2:36 2:42 2:17p 2:24 2:29 2:40 2:47 2:47p 2:54 2:59 3:10 3:22 3:30 3:36 3:42 3:17p 3:24 3:29 3:40 3:47 3:47p 3:54 3:59 4:10 4:22 4:30 4:36 4:42 4:17p 4:24 4:29 4:40 4:47 4:47p 4:54 4:59 5:10 5:22 5:30 5:36 5:42 5:17p 5:24 5:29 5:40 5:47 5:47p 5:54 5:59 6:10 6:22 6:30 6:36 6:42 6:17p 6:24 6:29 6:40 6:47 6:47p 6:54 6:59 7:10 7:22 7:30 7:36 7:42 7:17p 7:24 7:29 7:40 7:47 7:47p 7:54 7:59 8:10 8:22 8:30 8:36 8:42 Saturday Sunrise & Madison Sunrise Mall Main Term 8:57a 9:02 9:05 9:13 9:23 9:30 9:37 9:43 9:57a 10:02 10:05 10:13 10:23 10:30 10:37 10:43 10:57a 11:02 11:05 11:13 11:23 11:30 11:37 11:43 11:57a 12:02 12:05 12:13 12:23 12:30 12:37 12:43 12:57p 1:02 1:05 1:13 1:23 1:30 1:37 1:43 1:57p 2:02 2:05 2:13 2:23 2:30 2:37 2:43 2:57p 3:02 3:05 3:13 3:23 3:30 3:37 3:43 3:57p 4:02 4:05 4:13 4:23 4:30 4:37 4:43 4:57p 5:02 5:05 5:13 5:23 5:30 5:37 5:43 5:57p 6:02 6:05 6:13 6:23 6:30 6:37 6:43 2. Day of Travel: Find the section corresponding to the day of the week you want to travel. 3. Timepoints: Find the cross streets closest to your destination. For example, you want to travel to Sunrise & Madison on the bus and you live near Marconi & Fulton. 4. Bus Departure Time: Read across the line to the timepoint closest to the cross street (not all stops are listed) where you will begin your trip. This is the time you should be at that bus stop. In this example, 5:29 p.m. 5. Destination Arrival Time: Read down the column to find the arrival time that allows you enough time to get to your destination. In this example, 6:36 p.m. Plan Your Trip with RT Online Traveling throughout Sacramento on bus or light rail and not sure of the best route? Visit sacrt.com, select online trip planner and enter where you are going to and from. The Online Trip Planner will offer different routes that you can take based on the trip time, walking distance or number of transfers. For more information or assistance in using the online trip planner, call 321-BUSS (2877). 17

20 How to Ride the Bus How to Ride Regional Transit

21 How to Ride Light Rail How to Ride Regional Transit 1 2 Before you board, you must have a valid ticket or pass. Fare vending machines are located at each light rail station. If you are using a pre-paid ticket, you must validate it in the slot located on the fare vending machine. Look for the station signs indicating the direction of travel. For your safety, please stand behind the yellow caution strip. After the train has come to a complete stop, push the button to open the doors. Use the handrail as you step up into the train. Doors will close automatically. Sit down, relax and watch for your destination stop. 5 Wait for the train to come to a complete stop. To open the doors, press the Door Open/Stop Request button on the post near the exit. Use the handrail as you step down. 19

22 How to Ride Regional Transit How to Use Light Rail Ticket Machines 1. Select Pass or Ticket Type 2. Select Quantity 3. Insert Payment 4. Take Ticket Pre-Paid Tickets - If you are using a pre-paid ticket, you must validate it in the slot located on the ticket machine before boarding light rail. Proof of fare payment is required before boarding light rail. Violators are subject to citation under California Penal Code Section 640. Fare Vending Machine Malfunction - If all of the fare vending machines are not in working order at the light rail station you are departing from and you are unable to purchase or validate your ticket or pass, you may board the train without fare. If a Transit Officer requests your proof of fare payment while on the train, explain the malfunction. They will verify the status of the fare vending machines. If at least one of the fare vending machines is in working order, you will still be responsible for having the proper fare. For your convenience, you can buy the following RT passes and tickets directly from fare vending machines: Basic Single Fare... $ 2.75 Discount Single Fare Basic Daily Pass Discount Daily Pass Basic Monthly Pass Basic Semi-Monthly Pass Single fare tickets purchased from a fare vending machine are valid for 90 minutes on light rail. Daily passes purchased from the machines are valid until 1 a.m. the day after purchase on bus and light rail. Activate the voice annunciation system for step-bystep instructions. Activate the language feature for instructions in Spanish. Fare vending machines at select light rail stations accept credit/debit card payments. Park-and-Ride Lots RT charges a $1 per day parking fee at the following light rail station park-pay-and-ride lots: No. of Spaces Watt/I Watt/I-80 West 248 Roseville Road 1,087 Power Inn 299 Florin 1,076 Meadowview 690 Franklin 668 Cosumnes River College charges a $2 per day parking fee. Daily parking passes can be purchased at parking kiosks located at each parking lot: Cosumnes River College 2,016 Monthly parking passes are available for $15 (per calendar month). CRC monthly parking passes are available for $20. For your convenience, RT has 14 free park-and-ride lots located at the following light rail stations: No. of Spaces Marconi/Arcade 416 Swanston 311 Arden/Del Paso 35 Globe 38 Watt/Manlove 498 Butterfield 406 Mather Field/Mills 235 Cordova Town Center 23 Sunrise 487 Hazel 432 Iron Point 216 Glenn 165 Historic Folsom th Avenue 423 Overnight parking is prohibited. RT is not responsible for stolen or damaged vehicles. Please park in designated areas only. You may be towed if you violate the posted restrictions. 20

23 How to Ride Regional Transit Biking with RT RT allows four bikes per car, two in the front and two in the back, on multi-car trains. However, in the first light rail car, no bikes are permitted at the front of the car, which is reserved for persons with disabilities. On the last train on the route each day, there is no limit on the number of bikes that can board. Please note: passengers have priority over bicycles, and RT reserves the right to ask cyclists to exit if the bus or train becomes full. RT is making transit bicycle-friendly by providing more opportunities for bicyclists to combine biking with riding RT bike racks on buses, bikes on trains and bike lockers at 27 light rail stations. Just look where you can go when you bike and ride work, school, shopping, dining, exploring, the library, bike trails and parks virtually anywhere in Sacramento County. Bikes are welcome on RT s bus bike racks and in light rail vehicles all day, every day of the year. Bike-and-Ride on Bus RT buses are equipped with bike racks, so you ll be able to bike and ride nearly anywhere, anytime on RT buses! Each rack can carry up to three bikes at a time on a first-come, first-serve basis. Bikes are not allowed inside RT buses unless it is the last bus on the route that day, and the bike carrier is full. In three simple steps that take less than 25 seconds, you can load your bike onto the rack. Just follow the steps displayed on the rack. Bikes may not be locked to the rack and RT is not responsible for bikes that are stolen, left on racks or damaged. Bike-and-Ride on Light Rail Buy your fare and board. Place your bike in the rear or front of the car next to the flip-up seats or in the rack located in the front and rear of each car next to the flipup seats. Enter through the rear or front doors after all other passengers have entered or exited the light rail car. Bicyclists can board light rail every day at all hours of operation. Bike Lockers For another RT bike-and-ride option, why not try a bike locker? Over 80 weatherproof bike lockers are located at 27 light rail stations to make your commute even easier. You can lease a locker for six or 13 months at the following light rail stations: Watt/I-80, Marconi/Arcade, 7th & Richards/Township 9, 13th Street, 16th Street, 23rd Street, 39th Street, 48th Street, 59th Street, University/65th Street, Power Inn, College Greens, Watt/Manlove, Starfire, Tiber, Butterfield, Mather Field/Mills, Sunrise, Hazel, Florin, Meadowview, Franklin, Center Parkway and Cosumnes River College. Short-term six-month leases are $105 ($45 for six months plus $60 deposit) and long-term 13-month leases are $150 ($90 for 13 months plus $60 deposit). For more information on RT s bike locker program or to request a lease agreement, call Monday through Friday, 8 a.m. to 5 p.m. For information on how to lease a bike locker at Iron Point, Glenn or Historic Folsom, call the City of Folsom at In addition, many light rail stations offer ribbon-style bike racks at no charge. To check on a lost bike, call

24 Trains depart for downtown every 15 or 30 minutes depending on the station, day of the week, and time. Check sacrt.com or m.sacrt.com (mobile web page) for departure times. When a major/sold out event or Kings game ends after RT s regular service hours, which is approximately 11 p.m. to midnight (except for Folsom stations), RT will operate special service trains for up to 45 minutes post-event (end of game of last encore). For specific event service information, check the Service Calendar on gosacrt.com If you are traveling from a Folsom Station (Historic Folsom, Glenn, Iron Point or Hazel) please note that RT will only operate extended service for major events and Kings home games. Regular Folsom service ends on most nights at 7 p.m. Make sure to check the Service Calendar at gosacrt.com before parking for late night events. To guarantee return light rail service after an event, it is recommended that Folsom riders park-and-ride from the Sunrise Station. Purchase your round-trip fare with a single transaction from the small, dark grey fare vending machines, or in advance through RT s Mobile Fare App, RideSacRT, from the App Store or Google Play Event Fares (available only on event days and require valid Golden 1 Center event ticket) Basic Event Round-Trip Pass: $5.50 (per person) Discount Event Round-Trip Pass: $2.70 (per person)* Group Pass: $14 (up to four people can ride round-trip for one price) For more information on RT s fares, see page 6. *Discount fares apply to students (age 5-18), seniors (62+), and persons with disabilities. Presentation of an acceptable ID, as specified in RT s adopted Fare Structure, is required. PARKING On Golden 1 Center event days/nights, paid parking is not enforced in the park-pay-and-ride lots after 4 p.m. on weekdays and all day on weekends, with the exception of the Cosumnes River College parking lot, which costs $2 per day. For more information, visit gosacrt.com 22 (Continued on next page)

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26 How to Ride Regional Transit Tips for Safe Riding Light Rail Safety When riding light rail, stay in a central location near other patrons. When the train is approaching the station, stand behind the yellow caution strip. Do not touch the sides of the train while it is still in motion. Wait until the train has come to a complete stop before pushing the button to open the doors. During off-peak hours, ride in the first light rail car, close to the operator. If someone bothers you, notify the operator and move to another seat. When you are traveling with children, always hold their hand when boarding or exiting the train. Doors are timed to close after boarding and exiting. Children or adults can be left behind if you do not board together. If you are separated from your group, call or tell the light rail operator or a uniformed RT employee. In case of an emergency, push one of the red Emergency buttons located adjacent to or above every other door. This will alert the train operator that you need help. The operator will stop at the next station to determine the problem and notify the Light Rail Control Center for the appropriate safety or law enforcement response. Some trains have intercoms allowing passengers to contact the operator while the train is stopped. Climbing or riding on couplers between light rail vehicles is against the law. Serious and fatal accidents have occurred when people attempted to climb over couplers between light rail vehicles. Violaters will be prosecuted. Always be alert in light rail stations and look both ways before crossing the light rail tracks, another train may be approaching in the opposite direction. Light rail tracks are located in public streets and in restricted right of way areas. It is not only unsafe, but against the law to trespass on bridges, underpasses or walk along light rail tracks not open to the public. Do not walk along or next to light rail tracks. Light rail trains are relatively quiet and may approach from any direction at any time. Trespassers will be cited. Always stand behind the yellow detectible warning tiles while waiting for a light rail train at a station. Headphones and electronic devices are distractions and can divert your attention from oncoming light rail trains. It is prohibited to ride bicycles, skateboards or rollerblades in light rail stations. Crossing gates in a down position and warning bells signal that a light rail train is nearby. It is prohibited for pedestrians, bicyclists and motorists to cross the tracks when the crossing gates are in the down position. It is illegal and dangerous to park vehicles on light rail tracks. Bus Safety Try to avoid isolated bus stops and wait away from the curb, not in or near the street. Stand near others in well-lit areas and wait for the bus to come to a complete stop before approaching. Avoid opening your wallet or purse while boarding the bus. Have your pass or money in hand. During off-hours, sit as close to the operator as possible. If trouble occurs, notify the operator. The operator can contact a radio dispatcher who will notify law enforcement. Always use the handrails when boarding and exiting the bus and exit through the rear door whenever possible. After exiting, stop, look and listen before crossing the street and always use the sidewalk. Suspicious Packages Every day, numerous items are left onboard bus and light rail vehicles and at bus stops and light rail stations. Nearly all of the items left behind are safe and left unintentionally; however, some items can be harmful. Report any suspicious items or packages to an RT employee, security or law enforcement as soon as possible. If a package is discovered with a warning on it, such as CAUTION or DANGER, leave it alone. Other items or packages may appear suspicious for a variety of reasons, including the location of the package, method of packaging, discoloration, unusual or offensive odors, and/or persons running from the package. We encourage you not to handle the item and to notify RT, security or law enforcement. Help Prevent Auto Theft Always close all windows and lock all doors when leaving your vehicle. Leave valuables at home or keep them out of view. Lock valuables in your trunk or take them with you. Consider installing a car alarm, ignition kill switch, or another type of locking device for the steering wheel and/or brake pedal. Remove documents containing your address or black out the address portion of your documents. Walking To and From Your Car Walk quickly and confidently to your vehicle. Have your keys out and ready before approaching your car. Always check the interior and exterior of your car for possible intruders. When clear, enter your car and lock the doors behind you. Educate Your Children Prepare your children to ride RT. Talk to them about how to handle themselves around strangers. Identify RT employees to your children and teach them to contact RT employees and/or police officers when they need 24

27 How to Ride Regional Transit assistance or help. Always hold your children s hands when boarding or exiting trains or buses. Parents and children can be separated if they don t board or exit together. Street Persons Like most cities, Sacramento has a street population. Some may be homeless; others may be vagrants or panhandlers. However, a few are chronic law violators who may infringe upon the rights of others. Demonstrate a combination of respect and caution around panhandlers and strangers. Contributing money to people on the street will not necessarily help solve the problem of homelessness or vagrancy. In fact, it may encourage more panhandling. If you feel inclined to assist the homeless, contributions can be given to one of the many local charities, missions, food banks or social service organizations that assist those in need. General Security Tips Be alert and aware of your surroundings Walk assertively and confidently Dress for ease of movement Avoid carrying unnecessary items Hold purses, briefcases and packages close to your body Consider using a fanny pack instead of a purse Carry your wallet and keys in your front pockets Leave valuables at home RT Police Services RT is committed to providing excellent safety and security services. Our security team consists of Sacramento Police Officers, Sacramento Sheriff Deputies, Folsom Police Officers, RT Supervisors, RT Train and Bus Operators, RT Fare Inspection staff, uniformed security guards and YOU! A safe transit environment is everyone s responsibility. If you notice anything suspicious or unlawful, please contact any operator, security guard or RT employee when it is safe to do so and report what you have observed. You may also contact the local law enforcement agency for the area that you are located at the time of the emergency. The following are the 10-digit emergency numbers: California Highway Patrol Citrus Heights Police El Dorado County Sheriff Elk Grove Police Folsom Police Placer County Sheriff Rancho Cordova Police Roseville Police Sacramento Police Sacramento County Sheriff RT Police Services Non-Emergency Contact RT passengers can also report non-emergency crime or suspicious activity to RT Police by using the Alert SacRT App, by calling or by sending a text to i-stop i-stop bus stop sign and light units are available at numerous bus stops throughout Sacramento and offer the following features to riders. Improved communication between drivers and riders through the i-signal, which is turned on by the push of a button on the signal pole, activating a flashing beacon to inform the driver that a passenger is waiting at the stop. Improved access to bus arrival information through the schedule display and on-demand illumination Braille and activation buttons for the visually-impaired Enhanced high performance, reliable lighting to waiting passengers i-stops are available on the following routes and intersections: Route 1: Greenback Ln. & Peoria Dr. Route 2 & 3: Havenside Dr. & Sail Ct. Route 11: Northborough Dr. & Club Center Dr. Route 21: Coloma Rd. & Chardonnay Dr. Route 21: Twin Oaks Ave. & Mariposa Ave. Route 23: El Camino Ave. & Morse Ave. Route 28: Zinfandel Dr. & Sunrise Blvd. Route 56: Meadowview Rd. & Henrietta Dr. Route 62: 21st St. & 3rd Ave. Route 62: Freeport Blvd. & 11th Ave. Route 74: White Rock Rd. & Prospect Park Dr. Route 81: 65th St. & Fruitridge Rd. Route 81: 65th St. & Elder Creek Rd. Route 88: West El Camino Ave. & Seamist Dr. Route 93 & 103: Auburn Blvd. & Van Maren Ln. Route 93 & 103: Auburn Blvd. & San Tomas Dr. 25

28 How to Ride Regional Transit Services for Persons with Disabilities and Seniors Buses All RT buses are equipped with wheelchair* lifts or ramps and a wheelchair securement area with space for two wheelchairs. Assistance with boarding or exiting, wheelchair securement, lifts and fare payment is available from RT bus operators when necessary or upon request. RT bus operators are required to secure all wheelchairs before proceeding. For safety reasons, RT recommends that you use your own seat belt to secure yourself in your wheelchair. Scooter type mobility devices are top heavy and may be unstable during transport. For your safety, it is recommended that you transfer from your scooter to a bus seat. Most RT buses kneel by lowering the front steps for easier boarding by passengers with mobility limitations. Please let the operator know if you need to use the bus kneeling feature upon boarding or exiting. * Wheelchair, means a three-or-more-wheeled device usable indoors. Senior & Disabled Priority Seating By law, seats at the front of the bus and two seats in the front of the first light rail car are designated as priority seats for persons with disabilities and seniors. Announcements will periodically be made to request that other passengers vacate the priority seating. If you need help locating or obtaining a priority seat, request assistance from the operator. Light Rail Vehicles All light rail stations have ramps or lifts for wheelchair accessibility except the 12th & I Station where only northbound trains to Watt/I-80 are accessible. Please allow enough time to reach the waiting area at the top of the ramp or lift before the train arrives. To assist visually-impaired passengers, there are detectable warning tiles and door indicators at all light rail stations. Stations and vehicles contain raised-print and Braille signage, and fare vending machines are equipped with tactile and audio instructions. Boarding Light Rail Wait at the top of the boarding ramp and stop in front of the yellow detectable warning tile. After the train has stopped, the operator will open the door and lower the access platform. Wheelchairs and other mobility aids may be rolled across the bridgeplate. Strollers and utility carts must be folded prior to boarding. Move to the designated area and if using a wheelchair or scooter secure your brakes. Inform the operator where you want to exit and if you will need assistance to exit. Bicycles and two-wheeled scooters may not board across the ramp. Other personal transportation devices not primarily intended for use by persons with disabilities must be certified with RT. Contact Customer Advocacy with questions. Stop & Route Announcements Stop announcements are provided for the benefit of all RT customers, including passengers with visual impairments. The announcements are made at frequent intervals to notify passengers of approaching stops. RT buses and light rail trains have an automated system that provides audible announcements to orient passengers to their location. When boarding an RT bus, you may also ask the operator to announce your specific stop. All light rail stations are announced prior to arrival in the station. RT buses are also equipped with an external announcement system that announces the bus route number and route end-point to passengers waiting at bus stops. Operators will always identify the route upon your request. Discount Fares For more information on discount fares for persons with disabilities and seniors, see the Fares section. Personal Care Attendant Persons with disabilities who need a Personal Care Attendant (PCA) to ride RT s system must apply for the Disabled - Attendant photo ID card. A PCA is required to pay the Discount fare. PCAs must have the same beginning and ending destination as the 26

29 How to Ride Regional Transit individual they are accompanying. PCAs shall remain with the passenger during the complete trip to/from their destination. Service Animals Service animals are allowed to board RT buses and light rail trains. A service animal is any animal specifically trained to work or perform tasks for a person with a disability, including guiding individuals with impaired vision, alerting individuals with impaired hearing to sounds, providing minimal protection or rescue work, pulling a wheelchair, or fetching dropped items. If an operator is unsure that an animal performs a service function, the operator may ask the passenger what tasks the animal has been trained to perform. For safety reasons, RT recommends service animals do not ride the passenger lift platform. Their tails, paws, head or equipment may catch in the lift mechanism. Service animals are permitted to accompany persons with disabilities in RT vehicles and facilities. The animal must not interfere with other passengers, and must be under the constant supervision and control of its owner. If a service animal misbehaves, the passenger will be asked to remove his or her animal from the vehicle or facility. If there are multiple occurrences of misbehavior, the animal s boarding privileges may be revoked. Some examples of misbehavior would be soiling the vehicle, or growling at or harassing passengers, the operator, or other service animals. Pets Except for transporting small animals in a completely enclosed and secured cage or carrier, animals that do not meet the definition of service animals are not permitted in RT vehicles or facilities. The cage or carrier must be small enough to fit on the person s lap. The animal must not misbehave as described in the Service Animals section. Reasonable Modification Policy The Sacramento Regional Transit District (RT) is committed to providing safe, reliable, efficient, accessible and user friendly services to its customers. To ensure equality and fairness, RT is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilites. Requests for modifications can be made by calling RT at (916) , or by ing customeradvocacy@sacrt.com Questions? If you have any questions about RT s Accessible Services for seniors and persons with disabilities, contact the Accessible Services department at or TDD (TDD for persons with hearing impairments). You may also contact the Customer Advocacy department at ADA/Paratransit Service Most individuals with disabilities are able to utilize RT s fully accessible system. ADA paratransit service is designed as a limited {safety net of services that are required as a matter of civil rights to ensure addess to public transit. RT provides a door-to-door, shared ride, ADA paratransit service for individuals who are prevented from using RT buses and light rail due to a disability. Riders must meet the ADA eligibility requirements to qualify and must complete an eligibility process in advance with RT to determine if the applicant qualifies for ADA paratransit service. ADA paratransit service operates seven days a week, including holidays and mirrors service within a 3/4 mile radius of an active RT route or light rail station. When taking a trip on paratransit, you should allow as much time from the origin to the destination as the same trip would take using an RT bus and/or light rail train, this includes time to get to the bus stop and transfers. Exact fare of $5.50 for each one-way trip is required upon boarding; drivers do not give change. Two limited ride paratransit monthly passes are available for $ For an ADA Paratransit Application: Phone: paratransit@sacrt.com Online: sacrt.com/accessibleservices.stm Persons with a Hearing Impairment... TDD Registered Riders Only: To Request a Ride or To Cancel a Ride To File a Complaint/Compliment Persons with a Hearing Impairment... TDD

30 Notice & Complaint Procedures Sacramento Regional Transit District Notice and Complaint Procedure for Complaints of Discrimination Based on Disability I. PURPOSE The purpose of this Notice and Complaint Procedure is to establish a process for investigating and resolving complaints alleging discrimination based on disability regarding Sacramento Regional Transit District (RT) services, programs and facilities. [40 CFR 27.7; 28 CFR , , ] These regulations implement provisions of the Section 504 Rehabilitation Act of 1973, and Title II of the Americans with Disabilities Act of This Notice and Complaint Procedure is adopted pursuant to 28 CFR and 49 CFR Complaints from RT employees regarding disability issues are handled under RT s Equal Employment Opportunity/Affirmative Action Program. RT employees may submit complaints by following the Complaint Review Procedure specified in Chapter 5, Article 2 of RT s Personnel Rules and Procedures Manual, copies of which are available from the RT Risk department, by calling II. NOTICE A. Non-Discrimination Notice The General Manager/CEO or his/her designee shall prepare and provide information (Notice), in accessible formats as necessary, describing the protections against discrimination required by law. The Notice shall be included in information distributed to RT employees, to collective bargaining organizations, in RT s recruitment material and in its general information, and to the public. The Notice shall be posted at RT s Administrative Headquarters and all RT offices as applicable. B. Notice of Complaint Procedure RT shall publish, in accessible formats as necessary, a description of its procedure for investigating and responding to complaints alleging discrimination based on disability. The notice shall contain RT s address and phone/ fax numbers for receiving written or verbal complaints. At a minimum, RT s complaint procedure shall be published in RT s Bus & Light Rail Timetable Book, on RT s website, and in the public waiting area of RT s offices. III. COMPLAINT PROCEDURE A. Any person who believes she or he has been discriminated against on the basis of disability may file a complaint by completing and submitting an RT complaint form within 180 days of the alleged incident. B. Complaints regarding prohibited discrimination based on disability may be submitted to RT as follows: 1. By phone to the Customer Advocacy department, , TDD (TDD for hearing impaired). 2. In writing to the Customer Advocacy Department, Regional Transit, P.O. Box 2110, Sacramento, California Letters of complaint should include the information itemized in Section III-C below. Complaint forms which contain spaces for the required information are also available from the Customer Advocacy department upon request. Written letters or fully completed forms may also be faxed to or ed to customeradvocacy@sacrt.com. 3. In person at th Street (corner of 28th and N streets), 8 a.m. to 5 p.m., Monday through Friday. Complaint forms will be available to fill out, or complaints may be given verbally to a Customer Advocacy department staff member. It is advisable to call the Customer Advocacy department in advance in order to schedule an appointment. C. Required Information. RT s Customer Advocacy department shall receive complaints from the public. The Customer Advocacy department shall make a written report including the complainant s name, phone number, address, route number, date, time, location, direction and all details pertaining to each specific complaint. Reports with incomplete information may result in delays 28

31 Service Changes Notice & Complaint Procedures in response by RT beyond the time lines listed below. RT cannot respond to reports without the complainant s mailing address, although such reports will be forwarded for consideration by the appropriate RT personnel. D. Acknowledgement Letter. The Customer Advocacy department shall forward an acknowledgment letter to the complainant within seven days after receipt of the complaint. The letter shall inform the complainant that: 1.) their complaint has been forwarded to designated RT personnel, 2.) the date by which a response will be sent to the complainant, and 3.) how to contact RT in the event the complainant does not receive a response within that time. E. Investigation of Complaint and Response. The designated RT employee shall investigate the complaint and respond in writing within a reasonable time, generally not to exceed 30 days from receipt of the completed complaint. The response shall set out a process for resolution of the issue stated in the complaint. If more information is needed to resolve the case, RT may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, RT can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case. After an investigation is complete, RT will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation (RT employee personnel files are confidential; therefore, specific information on disciplinary actions resulting from complaints will not be divulged). If no action is taken, the response shall state the reasons for the decision and the procedures for the complainant to appeal the decision. IV. APPEAL PROCESS F. Appeal of Decision. If the complainant wishes to appeal the decision, the complainant shall make a request for a hearing in writing or other fixed format (such as audio tape) within 30 days from receipt of the response. The complainant shall submit the request for an appeal to RT s General Manager/CEO, either by mail to P.O. Box 2110, Sacramento, CA or in person at th Street, Sacramento, CA The complainant may use an appeal form, which is available by mail or in person at RT s Customer Advocacy department ( th Street, Suite 208), phone or TDD (TDD for hearing impaired). G. Appeal Process. Within 15 days from receipt of the request for hearing, the General Manager/ CEO or the General Manager/CEO s designee (who has not previously been involved in the investigation of the original complaint) shall schedule a meeting to hear the appeal. The meeting shall be held at an accessible location within 30 days from receipt of the request for hearing. If desired, the complainant may be represented by a person of his or her choice. RT will also provide language interpretation services or sign language interpretation services upon request. The General Manager/CEO or the General Manager/CEO s designee shall issue a final determination in writing within 21 days after the meeting. A person may also file a complaint directly with the Federal Transit Administration (FTA), at FTA Office of Civil Rights, 1200 New Jersey Avenue, SE, Washington, D.C H. Time Limits. The parties may extend any time limit set out above by written agreement. IV. CONTRACTED SERVICES RT shall continue to require its contractors who provide services subject to 28 CFR and 49 CFR (including, but not limited to, ADA paratransit services) to adopt the required complaint procedures for complaints of prohibited discrimination on the basis of disability. 29

32 Sacramento Regional Transit District Title VI Complaint Procedure I. PURPOSE The purpose of this Notice and Complaint Procedure is to establish a process for investigating and resolving complaints alleging discrimination based on race, color, or national origin regarding the Sacramento Regional Transit District (hereinafter referred to as RT) services, programs and facilities under Title VI of the Civil Rights Act of 1964, as amended, 49 USC Sections 2000d et seq, and 49 CFR Part 21. Complaints from members of the public regarding discrimination under Title VI are handled under these procedures. Service Changes Notice & Complaint Procedures Title VI of the 1964 Civil Rights Act requires that No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance. II. COMPLAINT PROCEDURE A. Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by RT may file a Title VI complaint by completing and submitting RT s Title VI complaint form within 180 days of the alleged incident. B. Complaints regarding discrimination based on race, color, or national origin may be submitted to RT as follows: 1. By phone to the Customer Advocacy department, , or TDD (TDD for hearing impaired). 2. In writing to the Customer Advocacy Department, Regional Transit, P.O. Box 2110, Sacramento, California Letters of complaint should include the information itemized in Section III-F below. Title VI complaint forms are also available from the Customer Advocacy department and on RT s website at sacrt.com/titlevi. Written letters or fully completed forms may be faxed to the Customer Advocacy department at or ed to customeradvocacy@sacrt.com. 3. In person at th Street, Sacramento, CA, (corner of 28th and N streets), 8 a.m. to 5 p.m., Monday through Friday. Title VI complaint forms are available at this location, 30

33 or complaints may be given verbally to a Customer Advocacy department staff member. If the complainant requires assistance to complete a complaint form in person, it is advisable to call the Customer Advocacy department in advance in order to schedule an appointment. C. Required Information. RT s Customer Advocacy department shall receive complaints from the public. The Customer Advocacy department shall make a written report including the complainant s name, phone number, address, route number, date, time, location, direction and all details pertaining to each specific complaint. Reports with incomplete information may result in delays in response by RT beyond the time lines listed below. RT cannot respond to reports without the complainant s mailing address, although such reports will be forwarded for consideration by the appropriate RT personnel. D. Acknowledgement Letter. The Customer Advocacy department shall forward an acknowledgment letter to the complainant within seven days after receipt of the complaint. The letter shall inform the complainant that: 1.) their complaint has been forwarded to designated RT personnel (Supervisor or Title VI Coordinator), 2.) the date by which a response will be sent to the complainant, and 3.) how to contact RT in the event the complainant does not receive a response within that time. E. Investigation of Complaint and Response. The designated RT employee shall investigate the complaint and respond in writing within a reasonable time, generally not to exceed 60 days from receipt of the completed complaint. The response shall set out a process for resolution of the issue stated in the complaint. If more information is needed to resolve the case, RT may contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days, RT can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case. Service Changes Notice & Complaint Procedures 31 After an investigation is complete, RT will issue a letter to the complainant summarizing the results of the investigation, stating the findings and advising of any corrective action to be taken as a result of the investigation. (RT employee personnel files are confidential; therefore, specific information on disciplinary actions resulting from complaints will not be divulged). If no action is taken, the response shall state the reasons for the decision and the procedures for the complainant to appeal the decision. IV. APPEAL PROCESS A. Appeal of Decision. If the complainant wishes to appeal the decision, the complainant shall make a request for appeal in writing or other fixed format (such as audio tape) within 30 days from receipt of the response. The complainant shall submit the request for an appeal to RT s General Manager/CEO, either by mail to P.O. Box 2110, Sacramento, CA or in person at th Street, Sacramento, CA The complainant may use an appeal form, which is available by mail or in person at RT s Customer Advocacy department ( th Street, Suite 208, Sacramento, CA 95816), phone number or TDD (TDD for hearing impaired). B. Appeal Process. Within 15 days from receipt of the request for hearing, the General Manager/ CEO or the General Manager/CEO s designee (who has not previously been involved in the investigation of the original complaint) shall schedule a meeting to hear the appeal. The meeting shall be held at an accessible location within 30 days from receipt of the request for hearing. If desired, the complainant may be represented by a person of his or her choice. RT will also provide language interpretation services or sign language interpretation services upon request. The General Manager/CEO or the General Manager/CEO s designee shall issue a final determination in writing within 21 days after the meeting. A person may also file a complaint directly with the Federal Transit Administration (FTA), at FTA Office of Civil Rights, 1200 New Jersey Ave., SE, Washington, D.C C. Time Limits. The parties may extend any time limit set out above by written agreement.

34 Service Laws and Changes Rules Prohibited Conduct - Laws (RT Ordinance ) Any of the following is an infraction punishable in the manner set forth in the code section or ordinance, as applicable: A. Any act prohibited under Penal Code Section 640, including the following: 1. Eating or drinking in or on a system facility or vehicle in areas where those activities are prohibited by that system. Eating, or drinking is prohibited in a Vehicle except that a person in a Vehicle may drink a nonalcoholic beverage if that beverage is kept in a container that is designed to be spill-proof or spillresistant when drinking from the container, and the person only drinks from the container when the spillproof or spill-resistant feature is being used properly. 2. Disturbing another person by loud or unreasonable noise. 3. Smoking in or on a system facility or vehicle in areas where those activities are prohibited by that system. Smoking is prohibited in all Vehicles and within any Facility where a no smoking sign is posted. Signs are posted at entrances to stations (where there is a logical or natural entrance) and near other signs identifying Rules and Laws for using the transit system. 4. Expectorating upon a system facility or vehicle. 5. Skateboarding, roller skating, bicycle riding, roller blading, or operating a motorized scooter or similar device, as defined in Section of the Vehicle Code in a system facility, vehicle, or parking structure. This paragraph does not apply to an activity that is necessary for utilization of the transit facility by a bicyclist, including, but not limited to, an activity that is necessary for parking a bicycle or transporting a bicycle aboard a transit vehicle, if that activity is conducted with the permission of the transit agency in a manner that does not interfere with the safety of the bicyclist or other patrons of the transit facility. 6. Sale or peddling of any goods, merchandise, property, or services of any kind whatsoever on the facilities, vehicles, or property of the public transportation system, if the public transportation system has prohibited those acts and neither the public transportation system nor its duly authorized representatives have granted written consent to engage in those acts. 7. Evasion of the payment of a fare of the system. For purposes of this section, fare evasion includes entering an enclosed area of a public transit facility beyond posted signs prohibiting entrance without obtaining valid fare, in addition to entering a transit vehicle without valid fare. 8. Misuse of a transfer, pass, ticket, or token with the intent to evade the payment of a fare. 9. Unauthorized use of a discount ticket or failure to present, upon request from a transit system representative, acceptable proof of eligibility to use a discount ticket, in accordance with Section of the Public Utilities Code and posted system identification policies when entering or exiting a transit station or vehicle. Acceptable proof of eligibility must be clearly defined in the posting. In the event that an eligible discount ticket user is not in possession of acceptable proof at the time of request, any citation issued shall be held for a period of 72 hours to allow the user to produce acceptable proof. If the proof is provided, the citation shall be voided. If the proof is not produced within that time period, the citation shall be processed. 10. Willfully disturbing others on or in a system facility or vehicle by engaging in boisterous or unruly behavior. 11. Carrying an explosive, acid, or flammable liquid in a public transit facility or vehicle. 12. Urinating or defecating in a system facility or vehicle, except in a lavatory. However, this paragraph shall not apply to a person who cannot comply with this paragraph as a result of a disability, age, or a medical condition. 13. Willfully blocking the free movement of another person in a system facility or vehicle. This paragraph shall not be interpreted to affect any lawful activities permitted or First Amendment rights protected under the laws of this state or applicable federal law, including, but not limited to, laws related to collective bargaining, labor relations, or labor disputes. 14. Willfully tampering with, removing, displacing, injuring, or destroying any part of any facility or vehicle of a public transportation system. 32

35 Laws and Rules B. Any act prohibited under Penal Code Section 640.5, including defacing with graffiti or other inscribed material the interior or exterior of Vehicles and Facilities. C. Any act prohibited under Public Utilities Code Section 99170, provided that RT provides reasonable notice to the public of the activities prohibited by this Section and the penalties for violations of those prohibitions, including the following: 1. Operate, interfere with, enter into, or climb on or in, the property, facilities, or vehicles owned or operated by the transit district without the permission or approval of the transit district. 2. Interfere with the operator or operation of a transit vehicle, or impede the safe boarding or alighting of passengers. 3. Extend any portion of the body through a window opening of a transit vehicle in a manner that may cause harm or injury. 4. Throw an object from a transit vehicle. 5. Commit an act or engage in a behavior that may, with reasonable foreseeability, cause harm or injury to any person or property. 6. Violate a notice, prohibition, instruction, or direction on a sign that is intended to provide for the safety and security of transit passengers, or the safe and secure operation of the transit system. RT has determined that the following conduct interferes with the safety and security of transit passengers and the safe and secure operation of the transit system and is prohibited: a. Boarding a Vehicle with an Electric Personal Assisted Mobility Device (EPAMD), except in the following circumstances: (1) if the person is disabled and uses the EPAMD as a mobility device and, in such event, the EPAMD must be stored only at the wheelchair area or tie-down location in the Vehicle; or (2) a non-disabled person may board a Rail Car with an EPAMD if the person uses the steps to board the Rail Car and stows the EPAMD in the space reserved for Bicycles. b. Occupying seats designated for seniors and the disabled, unless the person meets the definition of a senior or disabled person as set forth in the RT Fare Structure. c. Transporting animals unless: (a) the animal is a guide, service, or signal animal that has been specially trained to assist persons with disabilities and is on a leash or under the control of the person transporting it; or (b) the animal is in a completely enclosed and secured cage or carrying case that is small enough to fit on the person s lap and the animal does not otherwise endanger or annoy other persons. d. Engaging in conduct that results in the occupation of more than one seat at a time when there is a heavy passenger load on the Vehicle. e. Riding in a Vehicle with a Stroller/Utility Cart unless, prior to boarding, the children or goods are removed and the Stroller/Utility Cart is folded and/or stored so that it does not block the aisle or the areas reserved for persons in wheelchairs or who use mobility aids. f. Entering into or being upon any Facility or Vehicle with any bottle, can or other receptacle containing any Alcoholic Beverage that has been opened, or a seal broken, or the contents of which have been partially removed; or consuming any Alcoholic Beverage. g. Boarding a Vehicle, or remaining on board a Vehicle, while in possession of a Prohibited Carry-On Bag. h. Violating any notice, prohibition, instruction, or direction on any sign at a Facility or on a Vehicle that is intended to provide for the safety and security of RT passengers or for the safe and secure operation of RT s transit system. 7. Knowingly give false information to an RT employee, or contracted security officer, engaged in the enforcement of a district ordinance or a state law, or otherwise obstruct the issuance of a citation for the violation of a district ordinance or a state law. 8. Violate any of the conditions established by a transit district ordinance under which a passenger may board a transit vehicle with a Bicycle and where that Bicycle may be stowed on the transit vehicle. This ordinance establishes that no person may do any of the following: a. Carry more than one Bicycle at the same time onto a Vehicle. 33

36 Laws and Rules b. Stow more than one Bicycle inside a Vehicle; c. Carry a Bicycle onto a Bus that has an exterior Bicycle carrier mounted on it; d. Board the front Rail Car (based upon the Rail Car s direction of travel at the time of boarding), if that person: (a) boards with a Bicycle at other than the rearmost door of that Rail Car; (b) stows a Bicycle at other than the rearmost location inside that Rail Car; or (c) boards with or stows a Bicycle when two or more Bicycles are already stowed in that Rail Car at the time of boarding; e. Board any Rail Car coupled behind the front Rail Car (based upon the Rail Car s direction of travel at the time of boarding), if that person: (a) boards with or stows a Bicycle at other than the rearmost or frontmost location of that Rail Car; or (b) boards with or stows a Bicycle at any door where two or more Bicycles are already stowed at the time of boarding; or f. Carry a Bicycle onto a Replica Streetcar or a Historic Streetcar. g. Sections 8.c., 8.d., and 8.e., above, do not apply to the last Vehicle operated along each route each day. D. As set out in Vehicle Code Sections and 22656, parking a vehicle on RT s Light Rail track or within 7 ½ feet of the nearest rail. E. Parking a vehicle in violation of Vehicle Code Section 22500, or the parking ordinances of a city or county that has authorized Inspectors to enforce its parking ordinances, including but not limited to, parking a vehicle at designated bus and/or light rail loading zones or on RT property that is posted as a no-parking area, as set out in any existing or future memoranda of understanding between RT and any city or county through which RT s Bus or Light Rail passes. F. Pursuant to Public Utilities Code Section , no person, other than an authorized RT employee or agent, may do any of the following: 1. Interfere with the operation of a Vehicle or any Facility used to provide access to a Vehicle. The term interfere includes acting in a manner that could impair: a) the safety of any person; or b) RT s provision of safe, efficient and convenient transit service. 2. Climb upon or attach himself or herself to any Vehicle or Facility except as the Vehicle or Facility was designed to be used. 3. Enter upon the roadbed, tracks, structures or other parts of a Facility not open to the public. 4. Remove, displace, injure, destroy, or obstruct any part of a Facility, including without limitation, an RT track, switch, turnout, bridge, culvert. 5. Occupy a bus bench or shelter at a bus stop unless the person boards the next Vehicle, arriving at the stop travelling in the passenger s direction of travel or the person occupies the facility to accompany or meet another person ( the Passenger ) who will either be boarding onto or is expected to alight from the next Vehicle arriving at the stop traveling in the Passenger s direction of travel. For purposes of this Section, Vehicle includes a bus operated by another public transit agency, if the bus is authorized by RT to use the stop. 6. Enter a Paid Fare Zone unless: a) The person is in possession of valid fare or promptly purchases valid fare from a fare vending machine and boards the next Vehicle arriving at the Light Rail Station traveling in the person s direction of travel. Each person entering a Paid Fare Zone within a Light Rail Station will be permitted sufficient time to purchase fare and board a Vehicle, taking into consideration factors affecting mobility such as age or disability, schedule delays or Vehicles that are full to capacity; or b) The person alights from an Vehicle, having paid the applicable fare and either: (1) leaves the Paid Fare Zone without delay; or (2) if transferring to a different Light Rail line, boards the next Vehicle arriving at the Light Rail Station travelling in the passenger s direction of travel. 7. Enter a Light Rail Station without a Paid Fare Zone or the portion of a Light Rail Station outside a Paid Fare Zone unless: a) The person alights from a Vehicle and either: (1) leaves the Light Rail Station without delay; or (2) if transferring to a different Light Rail line or bus, boards the next Vehicle arriving at the Light Rail Station travelling in the passenger s direction of travel; or b) the person enters the Light Rail Station to accompany or meet another person ( the Passenger ) who will either be boarding or is expected to alight from the next Vehicle at the Light Rail Station 34

37 Laws and Rules traveling in the Passenger s direction of travel ( Next Vehicle ), subject to the following: (1) the person may enter a Light Rail Station to drop off the Passenger no sooner than 15 minutes prior to the scheduled arrival of the next Vehicle, unless a longer period is required for the Passenger to board taking into consideration factors affecting mobility such as age or disability, schedule delays, and Vehicles that are full to capacity. Once the Passenger boards a Vehicle, the person must leave the Light Rail Station without delay; or (2) if the Passenger who is to be picked-up fails to alight from the next Vehicle, the person may stay an additional 15 minutes to wait for the next Vehicle scheduled to arrive traveling in the Passenger s direction of travel ( second Vehicle ), unless a longer period is required due to schedule delays or Vehicles that are full to capacity. If the Passenger does not alight from the second Vehicle, the person must leave the Light Rail Station immediately after the second Vehicle leaves the Light Rail Station. For purposes of this Section, Vehicle includes a bus operated by another public transit agency, if the bus is authorized by RT to use the Light Rail Station. This Section F.7 does not prohibit any person from engaging in activities that are protected under federal and state laws, including without limitation, picketing, demonstrating, distributing handbills, or circulating petitions outside of a Paid Fare Zone. 8. Enter a Light Rail Station while operating a vehicle, as defined in the Vehicle Code, unless the person operating the vehicle: a) parks the vehicle in the area designated for vehicle parking and boards the next Vehicle as provided in Section F.7; or b) parks in the area designated for passenger loading or vehicle parking and: (1) removes the vehicle from the Light Rail Station without delay after the Passenger boarding the next Vehicle has been dropped-off. If the Passenger needs assistance in boarding, the person may accompany the Passenger to the platform but must remove the vehicle from the Light Rail Station without delay after the Passenger boards the next Vehicle. A person may enter a Light Rail Station to drop off the Passenger no sooner than 15 minutes prior to the scheduled arrival of the Vehicle traveling to the Passenger s destination, unless a longer period is required due to schedule delays or Vehicles that are full to capacity; or (2) removes the vehicle from the Light Rail Station without delay after the Passenger alighting from the Next Vehicle has been picked up. If the Passenger who is to be picked up fails to alight from the next Vehicle, the person may stay an additional 15 minutes to wait for the next Vehicle scheduled to arrive traveling in the Passenger s direction of travel ( second Vehicle ), unless a longer period is required due to schedule delays or Vehicles that are full to capacity. If the Passenger does not alight from the second Vehicle, the person must leave the Light Rail Station immediately after the second Vehicle leaves the Light Rail Station. For purposes of this Section, Vehicle includes a bus operated by another public transit agency, if the bus is authorized by RT to use the Light Rail Station. 9. The provisions of F.6, F.7 or F.8 do not apply to a person who is: (a) Attending an RT-authorized event at a Light Rail Station to which the person is invited when that person remains within those areas of the Light Rail Station that are open for the event on the day and during hours of operation of the event. RT or any third party that RT authorizes to conduct an event at a Light Rail Station must post the following information at each entrance to the event or in prominent locations at the event site if the event does not have controlled access points: whether the event is open to the public or by invitation only, the event date(s) and hours of operation, and the area or areas within a Light Rail Station that are open for the event. (b) Touring or inspecting a Light Rail Station as an RT invitee when the invitee is in the presence of the RT representative who is conducting or accompanying the tour or inspection. (c) Retailing goods or services at a Light Rail Station in accordance with the terms and conditions of an RT permit, license, lease, or other agreement, as applicable. (d) Performing construction, maintenance, operations, event set-up, or other work or services at a Light Rail Station as authorized by RT. (e) Performing a regulatory function as authorized by applicable law or an agreement between RT and the regulating entity. (f) Authorized by RT to be present or park his or her vehicle at the Light Rail Station under the terms of a lease, license, right of entry or other written agreement. 35

38 Laws and Rules G. Nothing herein shall be construed to prohibit the presence or use of any device or implement used by a disabled person to gain equal access to and use of the transportation services provided by RT at any location within a Facility or on a Vehicle if such prohibition would constitute unlawful discrimination under the Americans With Disabilities Act of 1990, as amended, and its implementing regulations, or if RT otherwise authorizes the presence or use of the device or implement under Title XII of the RT Administrative Code. Prohibited Conduct - Rules (Title XII of RT Administrative Code) The following activities are prohibited on or in: (a) any Vehicle, because such activities interfere with passengers privacy and/or with the safe, pleasant, convenient and efficient provision of transit services; and (b) the Designated Passenger Loading Area within any Facility, because such activities interfere with safe boarding and alighting of persons into or from a Vehicle. Violations of these rules may result in ejection from RT Vehicles or Facilities or confiscation of the violator s RT identification card: J. Attempting to ride or riding on a Bus with a wheelchair that is capable of being secured by the securement system installed on that Bus without permitting such securement of the wheelchair; K. Sleeping on a train that has reached the end of a light rail line; or L. Playing sound equipment that is audible to other passengers; or M. Any other conduct that interferes with the safe, pleasant, convenient and efficient provision of transit services. A. Placing one s feet on the seat of a Vehicle or placing any article on the seat that would leave grease, oil, paint, dirt, or any other substances on the seat; B. Boarding a Vehicle unless the passenger is clothed, including footwear; C. Soliciting money from other persons; D. Discarding litter or trash in or upon a Vehicle or Facility unless placed in a trash receptacle; E. Posting, distributing or displaying any sign, advertisement, circular, handbill, or other written material; F. Exhibiting, offering, or displaying any object or merchandise for sale; G. Offering or soliciting the sale or lease of any commercial service; H. Performing ceremonies, or making speeches or orations; I. Affixing a sign, placard, notice declaration or appeal of any kind or description; 36

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