Our responsibilities. Home: historical information. Data applicable to the period 1 January March 2017
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- Agatha Stephens
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1 Our responsibilities Home: historical information Data applicable to the period 1 January 31 ch Data for the three measures below reflects recent changes in the regulatory environment. Time to fix faults - maintenance level 1 Percentage faults fixed within agreed time maintenance level 1 Percentage faults not cleared after target date maintenance level 1 These results reflect recent changes in the regulatory environment. More details can be found under Help & Support/Extra information in the Help and support section of homeandbusiness.openreach.co.uk
2 Installation on time Percentage of new services installed on the date agreed between Openreach and your service provider. % new lines installed on time Combined Wholesale Voice Line Fully Unbundled Line
3 First available appointment date These charts show the average number of days between your service provider placing an order for you and the first available Openreach engineer slot. Average time for first available appointment date for new installation (working days). Combined Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland Wholesale Voice Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
4 First available appointment date Cont. Average time for first available appointment date for new installation (working days). Fully Unbundled Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
5 Average time to install engineer visit required These charts show the average number of days between your service provider placing an order for you and service being installed by Openreach. Average time to install with an engineer (working days). Combined Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland Wholesale Voice Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
6 Average time to install engineer visit required Cont. Average time to install with an engineer (working days). Fully Unbundled Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
7 Average time to install no engineer visit required This chart shows the average number of days between your service provider placing an order for you and service being installed by Openreach. Note: some of these types of installations are subject to a minimum lead time for regulatory reasons. Average time to install without an engineer (working days). Combined Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland Wholesale Voice Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
8 Average time to install no engineer visit required Cont. Average time to install without an engineer (working days). Fully Unbundled Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
9 Services that take longer to install engineer required This chart shows the percentage of new landline or broadband services that remain un-installed 1+, 5+, 11+ & 31+ days after the date agreed between Openreach and your service provider. % new lines requiring an engineer not installed after target date. Combined 1+ day past days past days past days past
10 Installations where you have to wait longer for an engineering appointment This chart shows the percentage first available Openreach engineering appointments that are 1+, 5+ and 10+ beyond the target of 12 working days. Installation requiring an engineer where wait is longer than 12 days for an appointment. Combined 13+ day day day
11 Average time to fix faults These charts show the average time between your service provider reporting a fault to Openreach and the fault being cleared. Average time to fix faults maintenance level 1 Wholesale Voice Line (working days) Overall Wholesale Voice Line Fully Unbundled Line These results reflect recent changes in the regulatory environment. More details can be found under Help & Support/Extra information in the Help and support section of homeandbusiness.openreach.co.uk Average time to fix faults maintenance level 2 (working days) Combined Wholesale Voice Line Fully Unbundled Line
12 Repairs within agreed time (2 working days) This chart shows the percentage of faults that were fixed within the agreed maintenance level 1 timescale of 2 working days. % faults fixed within agreed time maintenance level 1 Wholesale Voice Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland These results reflect recent changes in the regulatory environment. More details can be found under Help & Support/Extra information in the Help and support section of homeandbusiness.openreach.co.uk
13 Repairs within agreed time (2 working days) This chart shows the percentage of faults that were fixed within the agreed maintenance level 1 timescale of 2 working days. % faults restored on time Maintenance Level 1 Unbundled line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland These results reflect recent changes in the regulatory environment. More details can be found under Help & Support/Extra information in the Help and support section of homeandbusiness.openreach.co.uk
14 Repairs within agreed time (next working day) These charts show the percentage of faults that were fixed within the agreed maintenance level 2 timescale of the next working day. % faults fixed within agreed time maintenance level 2. Combined Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland Wholesale Voice Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
15 Repairs within agreed time (next working day) Cont. Fully Unbundled Line Overall North East North Wales & North Midlands North West Scotland East Anglia London South East South Wales & South Midlands Wessex Northern Ireland
16 Faults that take longer to repair These charts show the percentage of faults that remained unresolved 1+, 5+, 11+ and 31+ days beyond the target date. % faults not cleared after target date maintenance level 1. Wholesale Voice Line 1+ day past days past days past days past These results reflect recent changes in the regulatory environment. More details can be found under Help & Support/Extra information in the Help and support section of homeandbusiness.openreach.co.uk % faults not cleared after target date maintenance level 1 Fully Unbundled Line 1+ day past days past days past days past
17 Faults that take longer to repair Cont. % faults not cleared after target date maintenance level 2. Combined 1+ day past days past days past days past Wholesale Voice Line 1+ day past days past days past days past Fully Unbundled Line S ep 1+ day days past days past days past Jul -
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