Lessons Learnt. Gill Twell Head of Development and Quest Operations Right Directions

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2 Lessons Learnt Gill Twell Head of Development and Quest Operations Right Directions

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4 Lessons Learnt We all know on a daily basis what we should do and hopefully what should be in place including: Meaningful Risk Assessments and COSHH Assessments - know your chemicals including delivery and storage processes Hierarchy and implementation of control measures Standard operating procedures Emergency procedures Evacuation procedures Qualified and experienced staff Suitable training and supervision for staff Safety signage

5 Lessons Learnt The panel are going to discuss what lessons can be learnt following an incident from their industry: David Stokes Environmental Health Officer Tim Marshall Director, Integro Insurance Crispin Kenyon Solicitor, Weightmans LLP

6 Lessons Learnt So what happens when things go wrong, examples of recent chemical incidents : Staff mixed wrong chemicals in plant room to create chlorine Residue of one chemical mixed with another in a bucket Chemical reaction led to 8 children and six adults being treated for minor burns costs people were taken to hospital breathing difficulties. following a chemical spill Accidental mixing of chemicals fine + costs Release of noxious gas costs

7 Lessons Learnt What should be in place for chemicals: Chemicals stored in containers and tanks of compatible construction Equipped with a secondary containment system or bunding which is resistant and certified to hold highly corrosive liquids Adequate PPE such as safety gloves, glasses and respiratory masks for operatives handling the hazardous materials SOP (standard operating procedure) must be available for all operatives to read when using the chemicals Safety signage must be positioned on cabinets, containers and tanks highlighting the hazards each chemicals poses.

8 Why investigate accidents David Ward-Stokes Technical Officer Environmental Health

9 How accident investigation can help manage risk Prevent further accidents: identify controls Better understand business hazard and risk Prevent loss Public interest

10 5 top tips for accident investigation: Investigation is not to apportion blame (even if that is an eventual outcome) Detailed and analytical establish what happened and why If human / employee error is sole cause likely to have missed key points Identify missing / inadequate / unused controls Establish and analyse causes

11 Equestrian fatality Case Study Consequences of failing to investigate

12 Case Study Consequences of failing to investigate Equestrian fatality

13 Any questions? David Ward-Stokes Technical Officer Environmental Health

14 Insurance Considerations Have you got it covered? Tim Marshall

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16 Quest conference panel discussion Legal compliance 20 February 2018 Crispin Kenyon Partner DDI Weightmans LLP

17 Key points to stay out of the dock Know your legal duties Understand the risks Manage the risks Documents that mean something Disaster recovery plan Get proper legal advice Weightmans LLP 17

18 Communication Weightmans LLP 18

19 Case study Merlin Entertainments - PR post accident - Early guilty plea - What the judge said - Fine 5m Weightmans LLP 19

20 Health & Safety Weightmans LLP 20

21 THANK YOU FOR LISTENING Q U E S T I O N S

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