Caregiver Community Services Guide Sarnia-Lambton

Transcription

1 Caregiver Community Services Guide Sarnia-Lambton A resource guide dedicated to making the lives of caregivers a little easier. CHATHAM (HEAD OFFICE) SARNIA WINDSOR 712 Richmond St., Box 306 Chatham, ON N7M 5K Pontiac Dr. Sarnia, ON N7L 7H Tecumseh Rd. E., 2nd Fl Windsor, ON N8T 1C Services disponsible en français

2 Table of Contents Adult Day Programs 4 Advocacy 4 Caregiver Supports 4-5 Community Agencies 5 Community Health Centres 6 Emergencies 6 Emergency Response Systems 6-7 Family Health Teams 7 Finances 7 First Nations 7 Grieving 8 Health Assessments (Medical) 8 Health Information 8 Health Tests 8 Home Health Equipment 8-9 Hospice 9 Hospitals 9 Housing Options 9-10 Legal Matters 10 Long-Term Care Homes Meals Nutritional infomration 12 Multicultural Organizations 12 Occupational Health 12 Personal Care Assistance Rehabilitation Providers 13 Respite, Support and/or Counselling 13 Recreational Activities 14 Respiratory/Home Oxygen 14 Transportation Victim Support 15

3 Caregiver Guide The purpose of the Caregiver Guide is to support caregivers, their families and friends who require information and access to community support services to assist them in their challenging role of care giving. Although this guide may not cover all community services and supports available to caregivers, we have attempted to provide a comprehensive listing of services most often referenced by our patients and caregivers in the Chatham-Kent, Sarnia-Lambton and Windsor-Essex areas. More comprehensive information regarding available services can be obtained by calling the agency, accessing the websites in this booklet or by calling the Erie St. Clair Community Access Centre at: Sarnia Offce: Toll Free: Wherever you live in Ontario, it is easy to find community-based health care services for yourself or for a loved one. Helpful Tips for the Caregiver Keep a diary/notebook to record your thoughts/feelings/actions. Encourage good communication and share your feelings. Share family responsibilities. Help the person remain independent by allowing them to do as much as they can for themselves. Know the physician and pharmacist involved. Have a list of medications on hand in the case emergency care is needed. Have a list of emergency/frequently called numbers in bold, large print by the telephone. Become familiar with legal issues; wills, power of attorney, living wills. Have a contingency plan for care in case of caregiver illness. TAKE CARE OF YOURSELF TOO Communicating with Agencies Have your diary/notebook handy. Phone in the morning or right after lunch. Record name and extension of the resource person and write down your comments/impressions. Be specific and polite but firm. Be patient. You may have to repeat your story, be put on hold or your call may be transferred. Prepare to invest time in getting your questions answered. Be assertive. Do not apologize for asking for help. If you are going for an interview or meeting, ask what information you need to bring with you.

4 Adult Day Programs 4 To arrange for an assessment for a Day Program please call Erie St. Clair Community Access Centre at or Corporation of the County of Lambton-Senior Service, Alzheimher Adult Enrichment Centre Petrolia, Ontario ph: ext ph: Grand Bend Adult Day Centre Grand Bend, Ontario ph: Lambton Elderly Outreach Petrolia, Ontario ph: ph: Lambton County Development Services Petrolia, Ontario ph: Marshall Gowland Manor Outreach Sarnia, Ontario ph: ext. 219 or 204 Quad County Support Services, Resource Centre - Day Program Resource Centre Offce Victorian Order of Nurses Alzheimer Day Program Wardsville, Ontario ph: ph: Sarnia, Ontario ph: ph: Advocacy Elder Abuse- Advocacy Centre for the Elder ph: Caregiver Supports: Respite, Supports and/or Counselling Short term respite and supportive care can be accessed through the Erie St. Clair CCAC Community Care Access Centre by calling or Alzheimer Society Sarnia, Ontario ph: Assisted Living Southwestern Ontario ph: Canadian Hearing Society Point Edward, Ontario ph: Canadian Mental Health Association Sarnia, Ontario ph: Community Living Sarnia, Ontario ph: County of Lambton Senior Services ph: ph: ext First Nations Health Centres Aamjiwnaang Kettle Point ph: ph: Kidney Foundation Sarnia, Ontario ph: Lambton Elderly Outreach Wyoming, Ontario ph: ph:

5 5 Caregiver Supports continued... MS Society Client Services Sarnia, Ontario ph: Heart and Stroke Foundation Sarnia, Ontario ph: Ontario March of Dimes London, Ontario ph: Parkinson s Support Group Sarnia, Ontario ph: Public Health Unit Sarnia, Ontario ph: Victorian Order of Nurses Sarnia, Ontario ph: ph: Community Agencies All of these organizations provide services and or supports in the home or community. Some of these services are available at no cost. ALS Society of Ontario Toronto, Ontario ph: Alzheimer Society Sarnia, Ontario ph: Angel Care Home Visits Inc. Sarnia, Ontario ph: Arthritis Society London, Ontario ph: Assissted Devices Program Toronto, Ontario ph: TTY: Assisted Living Southwestern Ontario ph: Brain Injury Association Sarnia, Ontario ph: Bridges II Sarnia, Ontario ph: Canadian Cancer Society Point Edward, Ontario ph: ph: Canadian Diabetes Association Sarnia, Ontario ph: Canadian Hearing Society Sarnia, Ontario ph: Canadian Mental Health Association Sarnia, Ontario ph: Canadian National Institute for the Blind (CNIB) London, Ontario ph: TTY: Canadian Paraplegic Association London, Ontario ph: Community Living Sarnia, Ontario ph: County of Lambton Senior Services Sarnia, Ontario ph: ph: ext Erie St. Clair Community Care Access Centre Sarnia, Ontario ph: ph:

6 6 Community Agencies continued... Heart & Stroke Foundation Sarnia, Ontario ph: Kidney Foundation Sarnia, Ontario ph: MS Society Sarnia, Ontario ph: Neighbour Link Sarnia, Ontario ph: Ontario AIDS Network Toronto, Ontario ph: Ontario Lung Association London, Ontario ph: Ontario March of Dimes Sarnia, Ontario ph: Palliative Pain & Symptom Management Consultant: Ann Brignell Public Health Unit Sarnia, Ontario ph: Point Edward, Ontario Forest Branch Petrolia Branch ph: ph: ph: Sarnia Ear Clinic Sarnia, Ontario ph: Stroke Recovery Association Sarnia, Ontario ph: Community Health Centre North Lambton Community Health Centre - Forest Site North Lambton Community Health Centre - Kettle Point Site North Lambton Community Health Centre - West Lambton Site North Lambton Community Health Centre - East Lambton Site Grand Bend Area Community Health Centre - Grand Bend Grand Bend Area Community Health Centre - Hensall Grand Bend Area Community Health Centre - Thedford 3-59 King St. W., Forest, Ontario 6275 Indian Lane, Kettle & Stony Point, Ontario 429 Exmouth St., Suit 100, Sarnia, Ontario 536 Simcoe St., PO Box 689, Watford, Ontario 69 Main St. E., Box 1269, Grand Bend, Ontario 122 King St., Box 159, Hensall, Ontario 99 Victoria St., Box 9, Thedford, Ontario ph: ph: ph: ph: ph: ph: ph:

7 Emergencies If you need immediate assistance, please dial 911 for Ambulance, Fire or Police. continued... Non-Emergency Calls 7 Ambulance Services Sarnia, Ontario ph: Sarnia Police Sarnia, Ontario ph: Ontario Provincial Police Ontario ph: Poison Information centre ph: Emergency Response Systems Monitored medical alarm system suppliers. Connect Care ph: First Call ph: Galaxy Medical Alert Systems ph: ph: Philips Lifeline ph: Family Health Teams Rapids Family Health Team 1150 Pontiac Court ph: Sarnia, Ontario Finances Assisstive Devices Program ph: TTY: Department of Veterans Affairs ph: Government of Canada- Income Security ph: (CPP, OAS) Home Rehabilitation/Repair Grant ph: Ministry of Community & Social; Children & ph: Youth Services Ministry of Finance Information Centre ph: Ontario Disability Support Program Sarnia, Ontario ph: ph: TDD/TTY: Ontario Drug Benefit- Health Ontario Help Line ph:

8 8 First Nations Health Centres Aamjiwnaang Band Offce Health Centre Kettle Point Band Offce Health Centre Sarnia, Ontario ph: ph: Sarnia, Ontario ph: ph: Grieving Canadian Mental Health Association Sarnia, Ontario ph: St. Joseph s Hospice Sarnia Sarnia, Ontario ph: Health Assessments Bayshore Physicians Group 150 Christina St. N. Sarnia, Ontario Sarnia Family Physicians Group 481 London Rd. Sarnia, Ontario ph: ph: Health Information Need a Family Physician or Health Care Provider? Call Health Care Connect at or register on-line at: Telehealth Ontario (Free & confidential access to a nurse 24 hours per day 7 days per week) ph: Health Care Information System ph: Health Card Renewal ph:

9 9 Home Health Equipment continued... See also Yellow Pages under Home Health Services & Supplies. * Assistive Devices Program Local Registered/ Authorized Vendors for Wheelchairs/Positioning and Ambulation Category. Lambton Pro Resp Sarnia, Ontario ph: ph: Medical Motion Sarnia, Ontario ph: Motion Specialties Sarnia, Ontario ph: CarePartners Sarnia, Ontario ph: Sarnia Hearing Aid Centre Sarnia, Ontario ph: ph: Sarnia-Lambton CCB White Cane Club Sarnia, Ontario ph: Shoppers Home Health Sarnia, Ontario ph: Vital Aire Point Edward, Ontario ph: * Equipment may also be available on loan from the Canadian Legion, MS Society, etc. Hospice St. Joseph s Hospice of Sarnia-Lambton 110 Water St. ph: Sarnia, Ontario Hospitals Bluewater Health Sarnia, Ontario ph: Charlotte Eleanor Englehart Hospital of Petrolia, Ontario ph: Bluewater Health London Health Sciences Centre London, ontario ph: London Regional Cancer Clinic London, Ontario ph: Windsor Regional Cancer Centre Windsor, Ontario ph: Windsor Regional Children s Centre Windsor, Ontario ph: Windsor Regional Hospital -Metropolitan Campus -Western Campus Windsor, Ontario Windsor, Ontario ph: ph:

10 Housing Options 10 The following organizations provide housing and include retirement homes, supportive housing and/or short-term urgent housing. Short stay residential respite is also available through the Community Care Access Centre in long-term care homes Homes (See information on the following page). To access assessments for *Supportive Housing, please call the Erie St. Clair Community Care Access Centre at toll-free at or Albany Community Living Petrolia, Ontario ph: Bethel Senior Apartments Sarnia, Inc. Sarnia, Ontario ph: Brookside Retirement Living Watford, Ontario ph: Canadian Mental health Association Sarnia, Ontario ph: Country Manor Thedford, Ontario ph: County of Lambton, Housing Access ph: ext ph: Fairwinds Lodge Sarnia, Ontario ph: Fiddicks Retirement Home Petrolia, Ontario ph: Ontario March of Dimes* Sarnia, Ontario ph: Supportive Housing Queens Lodge Rest Home Sarnia, Ontario ph: Residence on the St. Clair Sarnia, Ontario ph: Rosewood Manor Sarnia, Ontario ph: Royaleigh Non-Profit Residence Wyoming, Ontario ph: Springmarsh Place Sarnia, Ontario ph: Trillium Retirement Apts. Sarnia, Ontario ph: Victoria Manor Watford, Ontario ph: Vision Nursing and Rest Home Sarnia, Ontario ph: Wallis Residential Homes Sarnia, Ontario ph: Legal Matters Offce of the Public Guardian and Trustee ph: Psychiatric Patient Advocate Offce ph: Lawyer Referral Service ph: Legal Aid Sarnia, Ontario ph: Legal Assistance Sarnia, Ontario ph:

11 11 Long-Term Care Homes continued... Long Term Care Homes (LTCH) are designed to provide accommodation and services to people who need access to 24 hour nursing care or supervision. Please call the Erie St. Clair Community Care Access Centre at 310-CCAC for an assessment and completion of an application. Short term respite care is also available in long-term care homes through the Community Care Access Centre. Information is also available on the Erie St. Clair Community Care Access Centre website at or on the Erie St. Clair Healthline at Information can also be viewed on the Ministry of Health Website at the following address: on.ca/english/public/program/ltc/26_reporting.html. This site can provide you with different types of informa tion regarding long-term care homes including the location of any home in Ontario, Ministry inspection reports and/ or verified concerns and an ability to compare the listings of up to five (5) homes at one time. Afton Park Place Sarnia, Ontario ph: Fiddicks Nursing and Retirement Home Petrolia, Ontario ph: Lambton Meadowview Villa Petrolia, Ontario ph: Marshall Gowland Manor Sarnia, Ontario ph: North Lambton Lodge Forest, Ontario ph: Sumac Lodge Sarnia, Ontario ph: Trillium Villa Sarnia, Ontario ph: Twin Lakes Terrace Sarnia, Ontario ph: Vision Nursing Home Sarnia, Ontario ph: Watford Quality Care Centre Watford, ontario ph: Meals (Grocery Delivery) Arkona Food Town Sarnia, Ontario ph: Cranberry s Catering Sarnia, Ontario ph: Davy Jones Foodtown Sarnia, Ontario ph: Sobey s Grand Bend, Ontario ph: Watford Foodland Watford, Ontario ph:

12 Meals on Wheels (Frozen Meals) 12 Canadian Red Cross Sarnia, Ontario ph: * Hot meal delivery available Monday, Wednesday and Friday (Marshall Gowland Manor) and alternating Thursday s (Cosmo s Family Restaurant and Swiss Chalet* Comfort and Soul Sarnia, Ontario ph: Lambton Elderly Outreach *Hot meal delivery available Monday, Wednesday and Friday. Frozen meals every 2 weeks. Sarnia, Ontario ph: ph: Nutritional Information Sarnia Holistic Healing Centre Sarnia, Ontario ph: Bluewater Health Sarnia, Ontario ph: Multicultural Organizations Canadian Citizenship & Immigration Canada Windsor, Ontario ph: Immigrant Parent and Child Training Leamington, Ontario ph: South Essex Community Council Multicultural Council of Windsor-Essex County Windsor, Ontario ph: New Canadians Centre of Excellence Windsor, Ontario ph: Windsor Women Working with Immigrant Women Windsor, Ontario ph: Occupational Health Occupational Health Clinics for Ontario 171 Kendall St. ph: Workers Point Edward, Ontario

13 Personal Care Assistance continued... The Community Care Access Centre can provide you with an assessment for health and support services. Please call the Erie St. Clair Community Access Centre at or The following organizations are available to provide this service. Private services are available. Call for specific information. 13 Bayshore Healthcare Sarnia, Ontario ph: Lambton Elderly Outreach Sarnia, Ontario ph: ph: Home Instead Senior Care Sarnia, Ontario ph: Marshall Gowland Outreach Sarnia, Ontario ph: ext. 204 or 219 My PSW Ontario North Lambton Outreach Forest, Ontario ph: ph: ext Ontario March of Dimes Sarnia, Ontario ph: CarePartners Sarnia, Ontario ph: VHA Home Health Care Sarnia, Ontario ph: Victorian Order of Nurses Sarnia, Ontario ph: We Care Home Health Services Sarnia, Ontario ph: Rehabilitation Providers * Private Pay - Assistive Devices Program Authorizers - wheelchairs and mobility aids. Physiotherapists: Bayshore Physicians Group Sarnia, Ontario ph: Canadian Back Institue Sarnia, Ontario ph: Jeff Charron Rehab Services Sarnia, Ontario ph: *Pace Home Care Sarnia, Ontario ph: Sam Shuquair Physiotherapy Sarnia, Ontario ph: Speech Language Pathologists: Pace Home Care Sarnia, Ontario ph: Dieticians: Nutritional Management Services ph:

14 Recreational Activities 14 Social and recreational activities are available in these centres. Call for specific information. Alzheimer Enrichment Centre Petrolia, Ontario ph: ph: ext Andrews Seniors Sarnia, Ontario ph: Cruikshank Centre Corunna, Ontario ph: Friendship Circle (Central United Church) Sarnia, Ontario ph: Golden Age Club Grand Bend, Ontario ph: Golden K Kiwanis Sarnia, Ontario ph: Lambton Elderly Outreach Sarnia, Ontario ph: ph: Marshall Gowland Manor Outreach Sarnia, Ontario ph: ext. 219 or 204 North Lambton Outreach Forest, Ontario ph: ph: ext Petrolia Seniors Friendship Club Petrolia, Ontario ph: Seniors VIP Centre Sarnia, Ontario ph: *Bayside Mall Strangway Community Centre (50+) Sarnia, Ontario ph: Super Seniors Sarnia, Ontario ph: Respiratory/Home Oxygen ProResp 435 Exmouth St. Sarnia, Ontario VitalAire Health Care - Sarnia 1150 Pontiac Drive, Unit 8 Sarnia, Ontario ph: ph: ph: ph: Transportation Canadian Cancer Society Sarnia, Ontario ph: Canadian Red Cross Transportation Sarnia, Ontario ph: Care-A-Van Sarnia, Ontario ph: Easter Seal Society (Children) ph: Lambton Elderly Outreach ph:

15 Transportation 15 Ministry of Transportation ph: Non Emergency Ambulance ph: Royal Canadian Legion ph: (Veterans and Dependents only) Sarnia Transit Sarnia, Ontario ph: Wallaceburg Specialized Transit Wallaceburg, Ontario ph: ext Victim Services/Support Sexual Assault Crisis Centre Sarnia, Ontario ph: Chatham-Kent Women s Centre continued... The Ontario Network for Prevention of Elder Abuse- Victim Support Line 24 hr Crisis Line: ph: Kids Help Phone ph: Victim Services Sarnia, Ontario ph: ext ph: ext Support-Link Line ph: