Accessibility Information Guide

Transcription

1 Accessibility Information Guide Table of Contents Page 1 Section 1 - Welcome to Tortuga Music Festival 2017 Page 2 Section 2 - About The Festival Site Page 3 Section 3 - Parking, Shuttles, and Drop-Off Location Page 4-5 Section 4 - Services for our Guests with Mobility Disabilities Page 6-7 Section 5 - Services for our Guests who are Blind or have Low Vision Page 8 Section 6 - Services for our Guests who are Deaf or Hard of Hearing Page 8 Section 7 - Service Animals at Tortuga Music Festival Page 9 Section 8 - Medical & Dietary Considerations Page 9 Section 9 - Additional Recommendations Page 10 If you have you have any questions, please contact us as soon as possible. DEADLINE We want everyone to have an opportunity to enjoy Tortuga Music Festival. Please contact us regarding any special accommodations as soon as possible. It is requested that individuals requiring auxiliary aids, ASL sign language interpretation and alternative format materials notify us at least 2 weeks in advance, no later than Friday, March 24, Every reasonable effort will be made to provide reasonable accommodations in an effective and timely manner. Our address is: accessibility@tortugamusicfestival.com Page 1

2 Section 1 - Welcome to Tortuga Music Festival 2017 Rock The Ocean s Tortuga Music Festival on historic Fort Lauderdale Beach brings together some of biggest names in country, rock, and roots music, all for a great cause. We appreciate our fans and want to give all music lovers an opportunity to enjoy! By attending Tortuga Music Festival you are benefitting the Rock The Ocean Foundation, a non-profit organization supporting scientific research, education, and ocean conservation initiatives while working to increase public awareness about the issues impacting the world s oceans. For more info about RTO: We hope that this document will help you to plan ahead so you may have the best possible experience while at Tortuga. We want everyone to be safe and have an enjoyable time while visiting the festival. Accessibility is very important to us. Everyone is welcome! We expect large crowds of 20,000 to 25,000 music fans each day on the beach at Tortuga. Like most large music festivals, the loud, crowded atmosphere can be a bit overwhelming to navigate. Our ADA Accessibility team is here to help you have a great time at Tortuga. Stop by the ADA Access Center, just next to the Information Booth and introduce yourself. We re here to help! If you need assistance at any time during the festival, please visit the ADA Access Center. You may also look for signs with the International Symbol of Access (wheelchair symbol) at the main entrance and throughout the festival venue to help direct you to accessible entrances, pathways, and info. We are continually striving for ways in which we may improve our services, and we welcome your questions, comments, and suggestions. Please contact us for further information about any of the services we offer by writing to us at accessibility@tortugamusicfestival.com at any time. Your feedback is always very important to us. Please take a moment during the festival to share your comments with us. Help us evaluate our accessibility program. Take one of our quick guest satisfaction surveys for your chance to win a Tortuga prize package! We are excited you will be joining us at Tortuga and look forward to meeting you. Page 2

3 Section 2 - About The Festival Site The festival is located at Fort Lauderdale Beach Park, a sunny oceanside site that offers cool sea breezes and stunning views of the Atlantic Ocean. A paved midway spans the length of the beach. Terrain at the park varies but is mostly a mix of flat pavement and lots of sand. There are some natural shade trees at the park offering cool spots to rest, and wheelchair accessible picnic tables are available in several places along the paved boardwalk to enjoy the delicious food and beverage options. We want you to enjoy your experience while at Tortuga. Please be prepared for long distances and large crowds. We have worked closely with the City of Fort Lauderdale to ensure the site is in compliance with the Americans with Disabilities Act (ADA). The beach park has permanent ADA compliant restrooms, and we have installed additional wheelchair accessible portable toilets, hand washing stations, free water refill stations, and ATMs. Sand poses unique challenges, especially for wheelchair and scooter users. We have installed a solid surface to reach the Rock The Ocean Conservation Village, located in the center of the beach, and accessible mobility routes to access the elevated viewing platforms for each of the main performance stages, located on either end of the site. A wide paved boardwalk and parking lot are used as the midway for the festival, and most activities take place along that permanent solid surface, or at each of the three stages. This map subject to change. Accessible entrance/exit is located at Main Entrance Page 3

4 Section 3 - Parking, Shuttles, and Drop-Off / Pick-Up Location Like other large events held at this site, most festival parking, including accessible parking, is located at The Galleria Mall at 2414 E. Sunrise Blvd., a few miles nearby. There will be no public parking available at Fort Lauderdale Beach Park during the event. Similar to previous years, we will have our Park N' Ride Shuttles operating continuously throughout all three days of the festival. Anyone who has purchased a shuttle pass will be able to park for FREE at The Galleria Mall, in our designated parking area, then ride an air-conditioned motor coach directly to and from Tortuga. (See Page 5 for our Wheelchair Drop-Off and Pick-Up location) Shuttles equipped with powered lifts and trained operators will be available for passengers who use wheelchairs or other mobility devices. The shuttles will drop off near Tortuga s main entrance. Bus service will ride a continuous loop Friday from 11 AM - 11 PM and Sat & Sun 10 AM - 11 PM. If you need assistance, our staff can help. Shuttles buses will pick up passengers at parking lot at NE 9th Street and NE 26 Avenue, located behind The Galleria Mall. There are accessible parking spaces located nearby throughout The Galleria Mall parking area. Shuttles will drop off just north of the festival site at South East 5th Street. some time and money. We highly recommend purchasing shuttle passes in advance to save yourself Weekend shuttle passes cost $45 per person in advance (or $60 during festival). Children under 10 ride for free. Single day passes are also available in advance for $25. Link to shuttle passes and directions: This map will be updated. Turn at NE 26th Ave an Follow Sign to ADA Parking Parking Garage Shuttles Additional ADA Parking & Van Parking in Shuttle Lot Entrance of NE 26th Ave Please send us for an updated map indicating where the Park N Ride Shuttle pick-up location is and additional parking info. Page 4

5 Tortuga Music Festival ** Wheelchair Drop-Off & Pick-Up Location (No Public Parking) ** Guests who use a wheelchair or other mobility device and would like to be dropped off instead of using our Park N Ride Shuttle may drop off at 500 Seabreeze Boulevard (City of Fort Lauderdale DC Alexander Park), located at the corner of Seabreeze Blvd. and SE 5th Street, across the street from the International Swimming Hall of Fame. Wheelchair Drop Off Shuttles Box Office Festival Entrance Please note: There is no public parking available at this drop-off location, this is for unloading and loading passengers with disabilities only. All illegally parked vehicles will be towed away at owner s expense. Please send us an e- mail to accessibility@tortugamusicfestival.com if you have any questions or need more info. This small City of Fort Lauderdale park is where our Box Office is located and where Park N Ride Shuttles drop off and pick up. This is one block north of our Main Entrance. During event, look for DROP OFF directional signs with arrows indicating where to go. These maps and street views are for reference only. Information is subject to change. Wheelchair Drop Off Shuttles Wheelchair Drop Off Shuttles Box Office Page 5 Box Office

6 Section 4 - Services for our Guests with Mobility Disabilities - Please stop by the ADA Access Center and/or Info Booth during the festival if you have any questions, need directions or assistance, or want to share your comments with us. We are here to help and want to make sure everyone has an opportunity to enjoy the music. Accessible Viewing Areas - Tortuga features three stages located on sand. For guests who identify as having a significant mobility related impairment, wheelchair accessible elevated viewing platforms with accessible pathways are available for you to enjoy the music. Due to limited space at each platform, the viewing areas are reserved for an individual with a m o b i l i t y r e l a t e d d i s a b i l i t y a n d one companion. Children under 18 may also stay together with their parents/guardians. If you have additional companions, we suggest they watch from nearby, in front of the platform or to a side, as space permits. Arrive early for each show you wish to see to ensure best available spot. These reserved areas are first come, first served, and will have ushers to regulate entry. A limited number of chairs will be available or you may use your own chair. We can t guarantee a seat will be available. We will do our best to offer you an unobstructed spot to view the performances from. Please visit Info Booth if you need assistance accessing the reserved viewing areas. Getting Around The Festival - Crowds of 20,000 to 25,000 music fans will be at the festival each day. Expect slow moving, crowded conditions. Manual and powered wheelchairs, three or four-wheeled scooters, and Segway personal transporters are allowed to be used at Tortuga, but only by guests with mobility disabilities. If you use one, we ask that you please operate your mobility device in a safe and courteous manner, no faster than the walking speed of the pedestrians around you. For safety reasons, devices that move faster than a walking speed, or are heavier and larger than a wheelchair or scooter, will not be permitted. Please note: Tortuga does not provide any on-site transportation, personal care, or wheelchair push service. Bring companions to assist you, if needed. Recharging Wheelchairs, Scooters, Assistive & Medical Devices - Visit the ADA Access Center to recharge your mobility or medical device. Limited outlets will be provided. Although we will do our best to help you find an outlet to plug into, we cannot guarantee the availability of electricity. Limited charging is available at the stage viewing platforms on a first come, first serve basis. Bring all cords and accessories needed to charge your devices. Page 6

7 Section 4 (continued) - Services for our Guests with Mobility Disabilities Here are some of Tortuga Music Festival s other accessible features of interest: Accessible ATMs - ATMs are located near the Box Office and Festival Merchandise. Accessible Drop-Off - Wheelchair and scooter drop-off location (Info on Page 5). Accessible Entrance - Look for signs with the wheelchair symbol posted at the entrance for an accessible entry lane that will be open during posted festival hours. Accessible Hand Washing Stations - Located next to each set of portable toilets. Accessible Picnic Tables - There are shared wheelchair accessible picnic tables available to relax and enjoy your food in several places along the paved boardwalk. Accessible Shuttles - Safe wheelchair accessible Park N Ride shuttle buses with powered lifts and trained operators will be available until 11 PM on festival days. Accessible Toilets - Wheelchair accessible portable toilets and wash stations are available at each bank of toilets located throughout the festival site and also at the permanent park bathrooms located near the Info Booth and the Conservation Village at the center of the park. Look for signs with the wheelchair symbol to access toilets. Accessible Vendors - If you need assistance at any concession stand or food vendor while conducting business, please request assistance from the vendor or festival staff. If you want a list of food vendors, check our mobile app on your phone. Accessible Water Filling Station - A wheelchair accessible water filling station is available to keep you hydrated. Bring empty water bottles (up to 2 liters) to re-fill for FREE throughout weekend. Located by viewing platform near Conservation Village. Other Accommodations - If you have trouble accessing any location that has a register/scan to win or similar activity, we can take your info at the Info Booth. Wheelchair and Scooter Rentals - There are no wheelchair rentals available on-site. Wheelchair and scooter rentals (including sand-capable beach wheelchairs) are available from the following local services. You may want to make your own advance arrangements independently with these 3rd-party companies to have a rental dropped off and picked up at the B Ocean Resort, located at 1140 Seabreeze Blvd., just south of festival site. Ask a Security Supervisor at VIP entrance (located next to B Ocean) to please contact ADA/Info team if you need assistance entering or exiting with wheelchair. Care Vacations (877) Family Rentals (954) Health Medical (305) De-Bug Beach Wheelchair Page 7

8 Section 5 Services for our Guests who are Blind or have Low Vision We are located at the ADA Access Center if you require assistance at any time during the festival. Our staff can answer your questions and provide you with aid materials. Contact us at accessibility@tortugamusicfestival.com if you have any questions before the festival. Large Print Program Information Large print versions of the Tortuga Music Festival music schedule and other programming information will be available at the Info Booth. Stop by the Info Booth at any time during the festival to receive your own printed copy. Braille Information A Braille translation of Tortuga Music Festival s programming information will be made available upon request. Requests for Braille translations should be sent to accessibility@tortugamusicfestival.com by March 24, Guided Tour of Festival Site Upon request, we can offer a one-time guided tour of the festival site. Please contact our friendly staff at accessibility@tortugamusicfestival.com by March 24, 2017 to schedule a tour. Stop by the Info Booth for assistance. Section 6 - Services for our Guests who are Deaf or Hard of Hearing American Sign Language Interpretation We are happy to provide qualified ASL performance interpreters for any performances, workshops, activations, etc. Please make your requests for interpreting services no later than March 24, 2017 to accessibility@tortugamusicfestival.com. You must indicate which performances you would like interpreted. Assistive Listening Devices Guests who are hard of hearing may reserve an ALD at the ADA Access Center. There is no fee to use an ALD. You will need to provide a photo ID and either a cash or credit deposit is required to ensure return of the device. TTY - Text Telephone A TTY / TDD is available for your use at our festival production office located inside the B Ocean Resort hotel (formerly Sheraton) which is behind the Main Stage. Stop by the Info Booth for TTY / TDD assistance. Page 8

9 Section 7 Service Animals at Tortuga Music Festival Service animals (service dogs and miniature horses only) that are trained to do work or perform tasks for guests with disabilities are welcome at Tortuga Music Festival. Other types of animals and pets are not allowed under any circumstances. Service animals must be leashed or harnessed at all times unless such devices would interfere with the animal s work, or the handler s disability prevents their use. Service animals must be housebroken and under control at all times. Handlers are required to pick up after their service animals and properly dispose of their waste. A designated service animal relief area and water filling station are located near the Info Booth. Section 8 Medical and Dietary Considerations Any prescription medications and syringes brought to Tortuga Music Festival must be in original marked package with name on the label, accompanied by a proper matching ID. Basic over-the-counter medications do not have these requirements. Coolers are not permitted, however if you have a medical need, you may bring a small, soft-sided cooler into the festival to contain your medications or special dietary items, as required. Medical Tents There are medical tents located at the festival with trained emergency medical staff available during the event. See map for locations. Our staff is in radio communication with the medical team. If you need immediate medical assistance, notify anyone on our staff and a team of medics can be dispatched to your location. You may also visit the medical tents for first aid at your convenience. Ambulances are on standby at the festival in case of a medical emergency. A hospital and urgent care are located nearby. Recharging Medical Devices Medical devices may be charged at the Info Booth during the festival. A limited number of outlets are available. We are not responsible for batteries or devices left charging. Disposal of Medical Waste and Sharps Please only dispose of your medical waste and sharps in the proper disposal containers located at each medical tent. Please do not dispose of medical waste in the common trash barrels. Our volunteers that handle the trash bags appreciate your consideration. Special Dietary Needs Please notify gate staff if you have a medical need to bring your own personal supply of small food items with you due to food allergies, medical conditions, etc. For those with special dietary needs beyond the festival food offerings, please contact us at accessibility@tortugamusicfestival.com for additional information and other suggestions. Page 9

10 Section 9 Additional Recommendations Box Office and Will Call - A wheelchair accessible customer service lane will be located at the Tortuga Box Office, located at SE 5th Street, 1.5 blocks north of the main entrance. Look for signs with the wheelchair symbol. If you have difficulty accessing the Box Office or Will Call, or need assistance, please let our staff and we will be happy to help. Box Office hours of operation will be posted on our website during week of event. Entry and Exit - Festival hours are 1 PM to 10 PM on Friday, 4/15, and 11 AM to 10 PM on Saturday, 4/16 and Sunday, 4/17. Park N Ride Shuttles will be in service from 11 AM to 11 PM on Friday, 10 AM to 11 PM on Saturday and Sunday. Look for signs with the wheelchair symbol at the entrance and throughout the venue for directions and access info. Everyone entering Tortuga and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags and prohibited items at home. Any prohibited items that are confiscated will not be held or returned. Check the FAQ on our website for more info about what is and is not allowed. Be prepared for longer than usual wait times at the beginning and end of each day. Especially as the entire crowd leaves the festival, to avoid the rush you may want to give yourself some extra time to exit. Be prepared for the possibility of long waits for the shuttle buses. We appreciate your patience as everyone waits together. Re-Entry - Re-entry is only allowed once per day. Additional re-entries may be permitted on a case-by-case basis, specifically for medical necessities. Please identify your needs to gate manager before you leave. If you have difficulties re-entering, you may ask for assistance from a supervisor, or stop by the Info Booth before you exit. Please send to accessibility@tortugamusicfestival.com if you have any concerns. Chairs - Guests may bring a low-backed concert chair or blanket to the festival to sit on. Low-backed, folding concert chairs that sit less than one foot off the ground are allowed. Guests who are not able to sit that low to the ground due to an injury or disability may request permission to bring a higher chair, such as a camping chair or other folding chair. Please send to accessibility@tortugamusicfestival.com with your request. Beat The Heat - Be prepared for the heat. Did we mention it s going to be HOT? To be more comfortable during the festival you may want bring an empty bottle (up to 2-liters) to refill with cold water, bring a small bottle of sunscreen, wear lightly colored clothing and long sleeves for added sun protection, carry a small portable fan, or bring a water misting bottle that may be filled with ice water to cool you off. A small, personal sized, folding umbrella provides a little extra shade from the hot Florida sun. The size of the umbrella should be no larger than one that would fit comfortably in a purse or pocket. Sorry, beach umbrellas and large rain umbrellas are not allowed at the festival. These are all just suggestions. We would love your feedback on other ideas and suggestions! Tortuga Music Festival Accessibility Information Guide Information in this guide is subject to change. Updated March 6,2017. Page 10