Supporter Advice UEFA Champions League

Transcription

1 FC Schalke 04 v Manchester City Wednesday 20 February 2019, kick-off 9pm (local time) Supporter Advice UEFA Champions League Page 1

2 CONTENTS Page 2 Page 3 Page 4-7 Page 8-10 Supporter Liaison Officer British Consulate General Dusseldorf Personal Security If you are arrested Getting to the stadium Accessing the Stadium Post-Match Stadium Plan Page 2

3 SUPPORTER LIAISON As your Supporter Liaison Officer, I along with members of the Safety & Security team will be available to assist with any issues you may have in relation to tickets, travel or general questions. I can be contacted by slo@mancity.com or by mobile, +44 (0) BRITISH CONSULATE GENERAL DUSSELDORF Address: Willi-Becker-Allee 10, Dusseldorf, Germany Office hours: Monday to Thursday, 9am to 5pm and Friday, 9am to 4:30pm Telephone: +49 (0) Travel Advice: Consular counter services available by appointment: Monday, Tuesday, Thursday and Friday, 9.00am to 10.30am. Wednesday we are closed to the public If you lose your passport, you ll need to get an Emergency Travel Document from the British Consulate-General in Munich. Please note it can take up to 2 working days for you to get your document. Emergency numbers: Police 110 Ambulance 112 Fire 112 IF YOU ARE ARRESTED You can contact the British Consulate and request consular assistance if you are arrested, however they cannot get you out of prison, represent you in court or pay your bills. Please ensure you keep the Supporter Liaison Officer updated at any time you speak to the British Consulate or have to make use of any of the emergency number. Police have advised that if you are arrested you will not be permitted entry/re-entry to the stadium. MINIMISE THE RISK Consider the impact of wearing Club colours when not inside the stadium It is advised to carry Photo identification. Police may conduct checks and want to see originals. Remember your European Health Insurance Card (EHIC) but also take out travel insurance, even if you're only going for one night. It could save you a lot of money if you get into difficulties. Carry a note of the address of your hotel (in both English and German), it can help people give you directions and ensure that taxi drivers know where you want to go. Keep the number of valuables you carry to a minimum - passport, a credit card, your phone and some money Keep valuables/cash out of sight, especially in crowded areas, tourist spots, and public transport, where pickpockets and bag snatchers operate. Only carry what you need, leave spare cash and valuables in hotel safety deposits. Change money at a bank, hotel, or in exchange kiosks NOT on the street Carry the contact number for your travel insurer at all times. Carry the address and telephone number of the British Consulate so you can call for help. Leave a photocopy of your passport and other documents safe in your hotel in case you lose the originals. Do not carry weapons of any sort, you may get you arrested. Don t commit acts of theft: you are more likely to be locked up rather than fined or deported. Be alert to the possibility of street crime and petty theft as foreigners may appear to be lucrative targets. Where possible, avoid walking alone late at night in dark or poorly lit streets. Do not leave drinks or food unattended as they could be spiked. Beware of accepting drinks from casual acquaintances. Do not drink in the streets, you can be arrested for doing so. Do not leave bags unattended at any time, please not bags are not allowed in the stadium. Page 3

4 GETTING TO THE STADIUM The address for the Veltins-Arena is Arenaring 1, Gelsenkirchen, Germany. Located in North Rhine-Westphalia, this region was formally the heart of German coal mining and heavy industry. The local population is estimated at 285,000 and while there are various hotels, they are somewhat limited and spread over this large area. Distances from airport/arrival points to the city: Dusseldorf 33km, Essen 14.4km, Dortmund 38km, Koln 72km. The stadium is approximately 7km from the centre of Gelsenkirchen and the two nearest town areas are Buer to the north and Zentrum to the south. Düsseldorf airport via motorways A 44, A 52, A 3 and A 42, leaving at the Gelsenkirchen-Schalke or Gelsenkirchen-Buer turn-off. The journey takes approx mins. Cologne/Bonn airport via motorways A3 and A42, leaving at the Gelsenkirchen-Schalke turn-off. The journey takes approx. 90-mins. Münster/Osnabrück airport via motorways A 1, A 43 and A 2, leaving at the Gelsenkirchen-Buer turn-off. The journey takes approx mins. Dortmund airport via road/motorway B 226 and A 2, leaving at the Gelsenkirchen-Buer turnoff. The journey takes approx mins. Once you have exited the junction, the route to the stadium is clearly signposted. The VELTINS Arena is accessible via bus or car using the many motorways in the Ruhr area. The car parks for away fans can be found on Berni-Klodt-Weg. Buses will need to take a left turn to reach the Gelsenwasser car park, which charges 20 Euro per bus. Cars should turn right into the free-of-charge E2 car park. From the car parks, you can reach the stadium by following Berni-Klodt-Weg northwards. Early arriving fans are invited to stay in the district of Gelsenkirchen-Buer, which kann be reached by the 302 tram from Gelsenkirchen Hauptbahnhof (Central Station) or VELTINS Arena. From there it is about 5 minutes with the 302 tram for getting back to the stadium. For supporters with restricted mobility, the stadium can be reached by travelling to Willy-Brandt-Allee, using the tram line 302. This stop does not have any steps and is not far from the Arena. Follow the signs to the stadium. Shuttle Buses Free shuttle buses will be provided from both the centre of Gelsenkirschen, outside the main train station and from close by in Buer. Post-match this service will only return to Gelsenkirchen. On matchday, supporters are invited to to Gelsenkirchen Buer (St. Urbanus-Kirchplatz) near to the church where food and drink will be available. Train/Tram From Gelsenkirchen central station (Hauptbahnhof). The tram stop is underground. Take the 302 to Gelsenkirchen- Buer and leave the tram at the VELTINS-Arena stop. The journey takes approx. 15 minutes. From Dortmund the local Stadbahn train takes approximately 40 minutes. Supporters with match tickets are able to use public transport for free, on journeys to and from the stadium. This includes trains from Dusseldorf. Page 4

5 ACCESSING THE STADIUM Match Tickets: Only supporters with a valid match ticket will be admitted. Those with damaged or forged tickets, or people who have lost or had their ticket stolen will not be allowed access. Entry in to the stadium can be slow. There will be ticket checks and searches by the FC Schalke stewards both in advance and entering the stadium. Tickets are not transferable and cannot be used by any other supporter. Duplicate tickets will not be issued. Take care of your match ticket at all times. Please note, FC Schalke operate an unreserved seating policy once inside your designated block in the away end. Stadium Access: Supporters will not be permitted entry if drunk and German law allows for persons to be breath tested at the turnstiles. Turnstiles open 2-hours before kick-off and supports are advised to arrive early for ticket and security checks prior to entering the stadium. Entry to the stadium for the visiting supporters is split into 2 arrival points. For supporters located in the lower tier blocks V and W, take a left turn at Wegwasser onto Hermann-Eppenhoff-Weg. The south entrance is not far from here. There are 4 full height turnstiles with stewards and police present. A soft ticket check will be conducted on the approach followed by a full body search by stewards. An additional search will be conducted after entry. All remaining supporters, will need to follow Berni-Klodt-Weg to "Eingang Ost 2" (East Entrance 2). This is the route also used by supporters alighting the 302 tram at Gelsenwasser station and the free shuttle buses. The mixed fan zone area is opposite this entrance point. At the entry point supporters enter through a mixed set of turnstiles. 14 waist high roller turnstiles are available for use. Again, a soft ticket check is conducted on the approach route, followed by a search before and after entry. Once through the turnstiles 26 steps lead to the mixed outer concourse. 2 stair towers, TH11 and TH12 lead to the visiting sector upper areas which is access via 4 flights of stairs FC Schalke volunteers will be stood near every entrance and are available to help with any questions. The team all wear green jackets. FC Schalke stewards will conduct the searches and ticket checks with local police officers in support. Police and stewards are present both inside and outside this area. Local Police have stated that supporters will not be allowed in the stadium if: - You do not have a valid match ticket - You have been prohibited from attending sports events in the past - You are visibly drunk or under the effect of narcotics - You are found to be carrying prohibited items Any City supporters in the home areas of stadium face ejection for inappropriate behaviour and this may result in further sanctions being taken by Manchester City Football Club. There is plexiglas surrounding the away section, there is no netting. Page 5

6 Food & Drink: Refreshments will be available throughout in the visitor s area but there are no cash sales. Items can be purchased with a 'Knappenkarte' card pre-payment scheme available from the kiosks. Category One: Supporters who have been allocated seats in this area should enter the stadium via Ost 2 entrance, TH10. Seats are on Level 3, Block 58 Access Information: Wheelchair supporters are located in the home area on a raised platform, adjacent to the away fans area. Lifts to this area are available. The sterile area entry point at V and W can be used with accessible access. This is also directly alongside the reserved P4 car park. For disabled supporters located in the away end, there is a lift to the upper section. Additional information can also be found on CAFÉ Football website. Acceptable items: Prohibited items: Flags or banners 2m x 1.5m; without poles and subject to size, language and content Small personal cameras; no professional equipment, for private use only NO PYROTECHNICS, SMOKE BOMBS OR FLARES No lighters or electronic cigarettes No megaphones and drums No mobile phone chargers and/or charging packs Professional audio or visual recording equipment No bottles or can will be allowed in to the stadium Police may confiscate any alcohol found on fans outside the stadium; it is an offence to be under the influence of drink and drugs when you enter the stadium. Discretion lies with the FC Schalke stewards as to who is deemed a safety risk, so please drink sensibly or you may face the possibility of not being allowed to enter the arena. Please note the above acceptable and prohibited items is not extensive and is subject to change. The final decision on what will or won t be allowed in to the stadium lies with FC Schalke and the local police. Luggage: Respect the Badge: Kick It Out: Bags over A4 size are not permitted inside the stadium. Alongside the stadium entry point is the luggage store for oversized bags and the facility remains open after the final whistle. You can store bags and luggage here for free and they are located at the "Eingang Süd" (South entrance) or "Eingang Ost 2" (East entrance 2). You will be given a token that must be returned in order to get your bag back. We recognise that most supporters want to watch a football match and not to listen to abusive or indecent language from the stands. Discriminatory behaviour which includes, shouting, chanting or actions such as racist, sectarian, homophobic, sexist or anti-disability behaviour is unacceptable. If you witness incidents like these please get in contact with a steward as soon as you can and report your concerns, this will help us to act on them as quickly as possible. The Kick It Out' app provides news updates on the campaign s latest projects, but its most prominent feature is the Report It! function which empowers people at all levels of the game to report incidents of discrimination. The Kick It Out football fans guide to reporting abuse and discrimination can be found here or download the app today. Page 6

7 #EqualGame In 2017 UEFA launched a new Respect campaign: #EqualGame. This campaign seeks to demonstrate and champion the incredible and often inspiring diversity of football in Europe, and stars of the game from grassroots right up to the elite level is giving crucial support. The #EqualGame campaign promotes diversity, inclusion and accessibility. The campaign aims to help to bring the football community closer together, while also ensuring that values such as inclusion, gender equality and the fight against discrimination remain at the forefront of UEFA s vision and beliefs. #EqualGame is about people and their football stories for more information: Local police have advised that all supporters arrive at the stadium at least 1-hour before kick-off for security checks at the entrance may take some time. Anyone not in the stadium within 15-minutes of kick-off may be delayed in entering the stadium in time for kick-off. POST-MATCH It is likely there will be a hold back. If this is the case, FC Schalke have confirmed there will be access to the concourse area and concessions. Key messages will be announced via the PA system on the night. We ask that you be patient and work with the Club at this time. We wish you a safe journey and look forward to seeing you in Germany. All information is correct at time of press and s subject to change. Information has been provided from the opposing club, and local Police. The Club accepts no liability for changes that are made in adavcne or on the day by the local police or opposing Club. Page 7

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