Disabled Spectators Guide Stade de Lyon, Lyon

Transcription

1 Disabled Spectators Guide Stade de Lyon, Lyon Centre for Access to Football in Europe UEFA Europa League Final 16 May 2018 Supported by

2 Contents Getting around the City... 3 The Airport Lyon Saint-Exupéry Airport... 3 The Train Station Lyon Part-Dieu Station... 4 Getting around by tram... 4 Getting around by bus... 5 Getting around by metro... 6 Getting around by taxi... 6 UEFA Europa League Village and Fan Meeting Points... 7 UEFA Europa League Village (a.k.a Neutral Fan Zone)... 7 Finalist Fan Meeting Point, open on May 16th The Stade de Lyon Getting to the stadium From Lyon Saint-Exupéry Airport From Lyon Part-Dieu station From the Neutral Fan Zone Place Bellecour From the Club Atlético de Madrid Fan Meeting Point From the Olympique de Marseille recommended departure point in the city centre Accessible (disabled-friendly) car parking Drop-off and pick-up points (accessible taxis only) Stadium Information Accessible (disabled-friendly) entrances Signage and wayfinding Accessible (disabled-friendly) viewing areas Wheelchair user spaces and Easy Access Seating General Public Wheelchair user spaces and Easy Access Seating Finalists Olympique de Marseille Club Atlético de Madrid Accessible (disabled-friendly) amenities Concessions Accessible (disabled-friendly) toilets Accessible (disabled-friendly) services Stadium volunteers Audio-descriptive commentary Wheelchair loan service For more information Emergency Procedure and first aid Have Your Say About CAFE Contact Information You are here map

3 Getting around the City Lyon has several accessible transport hubs, including an international airport and train station. The majority of public transport in Lyon is accessible. For further information on accessible public transport and other accessible tourist information in Lyon, in addition to this Guide, please see: en.lyon-france.com/plan-your-stay/disability-and-accessibility-information/disability-and- Accessibility-Information (English Language version) (French language version) More specific information on accessibility around Lyon, please contact the Lyon Tourism Office:- T: +33 (0) The Airport Lyon Saint-Exupéry Airport Lyon Saint-Exupéry Airport is located approximately 12km from the Stade de Lyon. The airport has accessible drop-off and pick-up points located outside the terminal buildings and also at P0 car park. All terminals are fully accessible for disabled passengers with both terminal buildings having large automatic entrance doors, spacious lifts and accessible toilets. Call points are available throughout both terminals for disabled passengers who require assistance. More information on the services and help available at Lyon Saint-Exupéry Airport for disabled passengers can be found by visiting: (English Language version) (French Language version) Or by contacting the airport direct on: T: (from France) T: +33 (0) (from outside France) Travel assistance for disabled passengers must be booked at least 48 hours before departure, via the relevant airline or travel agent. To get to the main train station Gare de Lyon Part-Dieu, located in the centre of the city, disabled passengers can take the Rhônexpress from the airport tram station (Lyon-Saint Exupéry TGV station). It is an approximate 5 minute walk from the terminal building to the station. Rhônexpress trams depart every 15 minutes from 06:00 until 21:00 and every 30 min from to 06:00 and from 21:00 to midnight. The journey time to Gare de Lyon Part-Dieu takes approximately 30 minutes. 3

4 Trams are accessible for all disabled passengers and have level boarding access for passengers who are wheelchair users or have reduced mobility. Audio-visual next station announcements and display screens are available on all services. Rhônexpress stewards are available to offer assistance. For further information on the Rhônexpress and the additional services available for disabled passengers, please see: (English language version) (French language version) Or by telephoning:- T: +33 (0) The Train Station Lyon Part-Dieu Station Lyon Part-Dieu Station is the main station in the city and is located approximately 18km from the Stade de Lyon. The station is fully accessible for disabled passengers and station staff are available to provide assistance. Further information on the services and facilities available at the station can be found here (in French only). Assistance with boarding and alighting must be pre-booked at least 48 hours in advance by contacting the Accès Plus service team. T: +33 (0) E: W: and go to the Accès Plus booking form Further details on the services provided by Accès Plus can be found here: (In French only) Getting around by tram The tram network in Lyon is fully accessible. All stations on the four tramlines have ramped access to platforms. There are retractable ramps at all doors to make level boarding access at stations. Audio-visual next station announcements and display screens are available on all services. For more information on accessibility of trams and to plan your journey, please visit: (English language version) (French language version) Or contact TCL directly on: T: +33 (0)

5 Tram in Lyon with level boarding access Getting around by bus All buses in have low-level access and also are equipped with a retractable ramp. All vehicles have space for one wheelchair user. Audio-visual next stop announcements and display screens are available on all services. For more information on accessibility of buses in Lyon and to plan your journey, please visit: (English language version) (French language version) Or contact TCL direct on: T: +33 (0) Bus in Lyon with low-level access 5

6 Getting around by metro All metro stations in Lyon have lift access with the exception of Croix-Paquet station. There is level boarding access at most carriages on all lines, with some services having an automatic ramp to bridge the gap between the carriage and the platform. There are audio-visual announcements on all services. For more information on accessibility and to plan your journey, please visit: (English language version) (French language version) Or contact TCL direct on: T: +33 (0) Metro train in Lyon with level boarding Getting around by taxi Accessible taxis are available in Lyon and must be pre-booked ahead of travel. Taxi Transport Rhône Alpes: T: +33 (0) E: contact@transportrhonealpes.com W: (English language version) W: (French language version) Taxi Lyonnais: T: +33 (0) E: commercial@tl.fr (between 08:00 12:00 and 14:00-18:00) W: (English language version) W: (French language version) 6

7 UEFA Europa League Village and Fan Meeting Points UEFA Europa League Village (a.k.a Neutral Fan Zone) The UEL Village will be in Place Bellecour and is open from 11:00 to 20:00 on 15 th May and 11:00 to 18:00 on the 16 th of May. This square forms the central focus of the Presqu'île (peninsula), between the Saône and the Rhône rivers. It hosts the Lyon tourist office and the central post office. In its centre is a much-loved statue of Louis XIV on horseback where locals meet, protesters parade and tourists learn a little history. It is a focus of the city's shopping streets: four major streets (two of them pedestrianised) start here: the Rue de la République, leading to the Hôtel de Ville (City Hall) and the Opera Nouvel; the Rue Victor Hugo and the Rue du Plat both lead to Perrache; and the Rue du Président Édouard Herriot, with a concentration of luxury shops and leading to the Place des Terreaux. The quarter of Vieux Lyon and the Lyon Cathedral face the square over the Saône. Place Bellecour s central location makes it one of the most popular hangouts and meeting places in Lyon. All fans are invited to come and enjoy the festive atmosphere here. Below are some of the activities available at the festival. An audio descriptive commentary service will also be available in French at a number of these events. CAFE staff will be available to offer dedicated headsets to spectators tune into the service: Football Freestylers French Amputee Football Federation try-outs International Blind Football Association try-outs UEFA Equal Game activity with the UEFA President European Powerchair Football try-outs Spectators will also be able to visit the UEFA Equal Game / Respect tent and have the opportunity to try providing Audio Descriptive Commentary over video footage themselves. The neutral zone is accessible however, not all activities are. 7

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9 Getting to Place Bellecour from central station (Gare De Lyon Central Train Station): Please note that there is a system of trains, trams and metro lines spread over Lyon: By foot: approx. 35 minutes By taxi: approx. 20 minutes By metro: Supporters can take the metro (line B) from Lyon Part-Dieu Vivier Merle station to Saxe Gambetta station. Then change to metro line D and alight at Bellecour station. Place Bellecour is approximately a 3 5 minute walk from this station. 9

10 Finalist Fan Meeting Point, open on May 16th Place Carnot will be the designated meeting point for Club Atlético de Madrid supporters. Place Saint-Jean is the recommended departure point to the stadium for Olympique de Marseille supporters. Map: Stadium to City Centre Map: City Centre to Stadium 10

11 Map: Fan Meeting Points to Stadium Map: Stadium to Fan Meeting Points 11

12 Getting to Place Carnot (in blue circle on map, page 10) Club Atlético de Madrid By foot: approx. 45 minutes from central station By taxi: approx. 25 minutes from central station Metro : Line A (3 Entrance on the Place) Tramway : Lines 1, 2 Bus : Lines C19, C21, C22, 8, 31, 46, 49, 55, 60, 63 Outside City Line : 114, 119, 120, 145 Cars : 6 Cars Park available - 100m Around // (Parkings Dumon Frères, Centre Perrache, Qpark x2, Effia x2) Map: Place Carnot Getting to Place Saint-Jean (in red on map, page 10) Olympique de Marseille: By foot: approx. 45 minutes from central station By taxi: approx. 25 minutes from central station Metro : Line D (1 entrance on the Place) Funicular : Lines F1, F2 Bus : Lines C20, C20E, 27, 31, 40 Cars: 4 Car Park available - 100m Around // (Parkings Saint Jean, LPA St Antoine, LPA St Georges, Indigo) 12

13 Map: Place Saint-Jean 13

14 The Stade de Lyon Getting to the stadium Public transport will be very busy before and after the match, therefore CAFE would advise that disabled spectators arrive early and allow plenty of time to reach the stadium. There nearest tram station to the stadium is Decines Grand Large. Access to this station is very busy after matches as tram services are one of the most popular ways of getting to and from the stadium. Matchday stewards are on hand at the platforms to help ensure disabled spectators have priority access to the platforms and can board the trams safely. From Lyon Saint-Exupéry Airport To get to the stadium from the airport, disabled spectators should take the Rhônexpress from the airport tram station (Lyon-Saint Exupéry TGV station) and alight at Vaulx-en-Velin La Soie. From here, disabled spectators then take Tramline 3 in the direction of Meyzieu les Panettes to the Décines Grand Large. On a non-matchday, the stadium is approximately a 10 minute walk from Décines Grand Large station, but on matchdays a special branch of the line will bring you right in front of the stadium. From this point, it is a less than five minute walk to the stadium entrances. Disabled spectators can also take bus 16 from Vaulx-en-Velin La Soie to Décines Grand Large. From this bus stop, it is a 10 minute walk to the stadium. Rhônexpress services depart from the airport every 15 minutes and the journey time to Décines Grand Large station takes approximately 30 minutes. From Lyon Part-Dieu station To get to the stadium from Lyon Part-Dieu station, disabled spectators should take Tramline 3 from Gare Part-Dieu Villette station, which is a 5 minute walk from the main station building in the direction of Meyzieu les Panettes to Décines Grand Large. On a non-matchday, the stadium is approximately a 10 minute walk from Décines Grand Large station, but on matchdays a special branch of the line will bring you right in front of the stadium. From this point, it is a less than five minute walk to the stadium entrances. Tram services depart from Gare Part-Dieu Villette station every 9 minutes and the journey time to Décines Grand Large station takes approximately 20 minutes. From the Neutral Fan Zone Place Bellecour To get to the stadium from the UEFA Fans Festival site at Place Bellecour, disabled spectators should take the metro (line A) from Bellecour station in the direction of Vaulx-en-Velin La Soie. From here, disabled spectators then take Tramline 3 in the direction of Meyzieu les Panettes to Décines Grand Large. On a non-matchday, the stadium is approximately a 10 minute walk from Décines Grand Large station, but on matchdays a special branch of the line will bring you right in front of the stadium. From this point, it is a less than five minute walk to the stadium entrances. Disabled spectators can also take bus 16 from Vaulx-en-Velin La Soie to Décines Grand Large. From this bus stop, it is a 10 minute walk to the stadium. Metro services depart from Bellecour station every six minutes and the journey time to Décines Grand Large station takes approximately 30 minutes. 14

15 From the Club Atlético de Madrid Fan Meeting Point To reach the stadium from Place Carnot Club Atlético de Madrid meeting point By taxi: approx. 35 minutes (see map on page 20, which indicates the stadium drop-off point) From the Olympique de Marseille recommended departure point in the city centre To reach the stadium from Place Saint-Jean Olympique de Marseille By taxi: approx.35 minutes (see map on page 20, which indicates the stadium drop-off point) Map: public transport network 15

16 Accessible (disabled-friendly) car parking Parking passes for accessibility tickets holders will be available on request on a first come first served basis and subject to availability. Accessibility ticket holders will be sent an with a link to apply for a parking pass. Please note that passes, if allocated, will not be delivered with tickets and are sent via to the applicant on a print at home format. Accessible (disabled-friendly) parking is only available to disabled spectators with a valid match day ticket and parking pass. There are two accessible parking areas: Map: Access to parking areas 16

17 Wheelchair users can park in P6D (tarmac surface), located under opposite stand on level -2. The parking height is limited to 1,95m. Map: Parking zone P6D (wheelchair users) 17

18 Other disabled spectators can park in P1A located close to right stand (access to stadium via south ramps). The parking doesn t have any height limitation. Map: Parking zone P1A Entrance to the parking area is allowed until half-time of the match. Parking stewards will make sure cars are parked adequately and dedicated welcome staff will provide support to disabled spectators. 18

19 Drop-off and pick-up points (accessible taxis only) An accessible taxi drop-off and pick-up point has been identified at P7B close to the south ramp accessible stadium entrance. Access route and stadium map displayed above are also valid for disabled spectators arriving by taxi. For disabled spectators arriving by private car (not taxi), access to the drop-off point will be granted to anyone that has the below identifications as well as a match ticket (except for the driver dropping them off): - Disabled parking permit - national disabled person s ID card This identification is only required to gain access to the drop-off only. Cars will not be allowed to park throughout the game and will have to leave the stadium using the same way as they did to access the stadium. To allow vehicles to return to the stadium perimeter after the match, the pick-up driver will receive a voucher, which must be presented to stewards prior to the end of the match. All pick-up vehicles must come to the stadium at 22:00 (30 minutes before final whistle). It will not be possible for pick-up vehicles to enter the stadium perimeter once the egress phase has begun (as at the final whistle). Welcome staff will be present at the taxi drop off point to escort disabled spectators to the concourse. 19

20 Map: Access to taxi drop-off / pick-up zone 20

21 Map: Drop-off / pick-up zone P7B (blue square) 21

22 Stadium Information Accessible (disabled-friendly) entrances All accessibility tickets are located in the lower tier. All gates leading to lower tier are equipped with one dedicated turnstile for accessibility ticket holders. Map: accessible stadium entrances, parking and drop-off point TAXI: Drop-offs/pick-ups for taxis. B / F / H / M / P / T / V / Z : Accessible gates for general public and finalists wheelchair users and easy access ticket holders. Signage and wayfinding Directional and identifiable signage, using the international disability symbol, has been installed to assist disabled spectators in locating accessible parking areas, entrances, toilets, concessions and seating areas. Once inside, the stadium signage is available to direct fans to accessible toilets and seating sections. This signage is large and is visible amongst crowds. 22

23 Accessible (disabled-friendly) viewing areas Wheelchair user spaces and Easy Access Seating General Public Wheelchair user spaces will be located between blocks 006 and 015, and between blocks 023 and 028, with adjacent companion seating. Wheelchair users with tickets for these sections should enter via Gate F or H or T or V depending on their block. The gate is printed on the ticket. Easy access seats* for disabled spectators, with companion seating, have been identified in blocks 004, 005, 016 and 017. Disabled spectators with tickets for easy access seats in these sections should enter via gate B or M depending on their block. The gate is printed on the ticket. *(Easy access seating has minimal or no stepped access and is often located at the end of rows and may have more legroom than other seating). Map showing accessible entrances and seating areas for General Public 23

24 Wheelchair user spaces and Easy Access Seating Finalists Olympique de Marseille Wheelchair user spaces with companion seating, will be located in blocks 021, 022 and 023, with adjacent companion seating. Olympique de Marseille fans with tickets for wheelchair user spaces should enter via gate T. Easy access seats* for disabled spectators with companion seating, have been identified in blocks 017, 018, 018, 019 and 020. Olympique de Marseille fans with tickets for easy access seats should enter via gate M or P depending on their block. The gate is printed on the ticket. Club Atlético de Madrid Wheelchair user spaces with companion seating, will be located in blocks 028, 029 and 030, with adjacent companion seating. Club Atlético de Madrid fans with wheelchair user spaces should enter via gate V. *(Easy access seating has minimal or no stepped access and is often located at the end of rows and may have more legroom than other seating). Map showing accessible entrances and seating areas for Finalists 24

25 Accessible (disabled-friendly) amenities Concessions All concessions and refreshment kiosks are located near to accessible viewing areas and have low counters, with a priority lane for disabled spectators. There is identifiable signage above the priority lane. Accessible (disabled-friendly) toilets Wheelchair accessible unisex toilets are located on level 0, close to wheelchair user spaces in the main and opposite stands. Accessible (disabled-friendly) services Stadium volunteers Stadium stewards ( Agents d accueil ) and dedicated matchday volunteers will be available to provide assistance to disabled fans at the stadium. Audio-descriptive commentary An audio descriptive commentary (ADC) service will be provided in two languages (French/English). This inclusive service will enable listeners to enjoy the commentary from any seat in the ground. For an audio descriptive commentary in English or French, please bring your own personal radio or FM radio compatible mobile device (Please note: many iphones are currently not FM radio compatible). Public frequency: 97.8 MHz will be ENGLISH MHz will be FRENCH Wheelchair loan service This service is not existing at the Stade de Lyon For more information Local club responsible for these questions: Maelle Trarieux: E: mtrarieux@ol.fr Emergency procedure and first aid There are first aid rooms available on level 0, close to the accessible viewing areas. There is an additional larger medical room is on level -2, with an accessible toilet. In case of emergency, disabled spectators located on level 0 can directly exit the stadium onto the podium level. Disabled spectators located in other areas of the stadium who are unable to exit the stadium should go to lift lobby refuge areas, where intercoms are located. 25

26 Have Your Say Have your Say on your matchday experience at the Stade de Lyon by leaving a comment on our dedicated stadium page on the CAFE website. Feedback from disabled spectators help CAFE and our stakeholders to share more information about access at stadiums across Europe, and in turn help disabled fans planning a trip to the stadium. The Have Your Say section of the CAFE website is easy to use - Simply go to and, using the 'Stadiums' menu, select the venue that you have recently visited. Each stadium has its own fans comments section where you can share your experiences in any language, and we have added an automatic Google translate to this section so that comments can be shared more widely. Alternatively the CAFE Matchday Evaluation Feedback questionnaire can be downloaded here (available in eight languages including English, French and Spanish). About CAFE Disabled people are the largest minority group at >15% and rising (World Health Organization) and it can be fairly assumed that many of the one billion disabled people living today will be football fans the world s most popular sport. Many can still only aspire to watch live football with many stadiums around the world not yet accessible and inclusive. The Centre for Access to Football in Europe (CAFE) was established in 2009 with support from UEFA to improve access and inclusion across the game using the special influence of football. CAFE works with UEFA, national associations, leagues, clubs, disabled fans, fans groups, NGOs and key stakeholders to ensure a more accessible and inclusive matchday experience for disabled fans across Europe. Further, by raising awareness and sharing best practice solutions, CAFE aims to improve access and inclusion across the game so that disabled people can take their rightful places as spectators, players, volunteers, coaches, administrators, and as leaders and decision makers. Contact Information For more information and support, contact CAFE by , phone or Twitter, or by visiting our website: E: info@cafefootball.eu T: +44 (0) W: VK: vk.com/cafe_football 26

27 You are here map 27

28 Alternative formats of this document are available on request Total Football Total Access Total Sense T: +44 (0) E: 28