Team Manager Handbook

Transcription

1 Team Manager Handbook Rev. April 2017

2 Table of Contents I. General Administration and Communication... 4 A. Roster Information... 4 B. MYSA Background Check... 4 C. Concussion Training... 4 D. Affinity... 5 E. Team Meeting... 5 F. Weekly s... 5 G. TeamSnap... 5 H. Team Financials... 6 I. Team Uniform... 7 J. Practice Field Scheduling... 7 K. CGU Training... 7 II. League Play... 7 A. Minnesota Youth Soccer Association... 7 B. Game Schedule... 8 C. Player Passes & Rosters... 8 D. On-site League Game Responsibilities... 8 E. MYSA Field Directory... 8 F. Referees... 9 G. Team Binder... 9 H. Game Score Reporting... 9 I. Game Rescheduling Procedure... 9 J. MYSA District, Regional & State Tournament K. Playing nights III. Tournaments A. Tournament Selection B. Tournament Registration C. On-site Tournament Check-In IV. Miscellaneous A. Fundraising B. Green Space C. Financial Aid D. Volunteer/DIBS time

3 E. Conflict Resolution F. Weather Policy V. Resources

4 THANK YOU for taking on the role of team manager for your child s team! The families on your team, your child and all of us at Cottage Grove United appreciate your willingness to volunteer and support your team. The team manager is responsible for general administration and communication between the families on the team, the coaches and the CGU board members/administration. The role of the team manager is critical to the success of the team and directly impacts the positive experience of the team. The role of the coach is to instruct the players on their soccer skills and direct the players at practices and games. The team manager handles the off the field responsibilities. Following is an outline of the typical responsibilities of the team manager. The coach and team manager should have an ongoing dialogue about roles and expectations for your team. 3

5 I. General Administration and Communication A. Roster Information You will receive an initial roster for your team from the CGU Registrar with contact information provided at registration. The Team Manager should verify all contact information and collect additional information as necessary, including: Coach(s) and phone number(s) and Parent(s)/Guardian(s) phone number(s), , and home address. Copies of the final team roster should be shared with all parents of the team. Ask your team for as many numbers and addresses as possible. It s a good idea to keep a copy with you at all times. You never know when you ll need it! Please note: The official roster for all teams will be provided to managers and coaches via a link to the master. This link should not be shared with the families and is only for coaches and managers who have completed the background checks. This roster provides the most up to date information from the club registrar. B. MYSA Background Check The Minnesota Youth Soccer Association (MYSA) requires all team managers to complete a background check every year, beginning in the Fall Season (if you did the check in the Fall Season you are fine for Spring Season). You must complete the background check in order to obtain a Coach s (Manager) pass. Please follow the directions to complete the background check: 1. Go to or and search Background Check. 2. Login, or create a new account if you do not already have one. 3. Complete the requested information (Club Affiliation is CTG). 4. Submit when done. 5. the Registrar once check is complete with the team you will be managing. C. Concussion Training In order to comply with the new state law about concussions, CGU will require all coaches and team managers to receive concussion training. The online test/training takes about 30 minutes to complete. Please take the free Concussion Certification Test found here: You will then need to confirm with CGU that you have taken the training here: 4

6 D. Affinity ity Affinity is MYSA s team management system. It is where you find your team s schedule, reschedule games, upload individual pictures and prepare for game day (printing rosters) One week after completing your back ground check, check your assignment to your team on Affinity. Affinity is MYSA s team management system. You can access Affinity via: If you are new to Affinity create a new account with the same used for your back ground check. If you already have an account, use your previous log in information. E. Team Meeting Schedule a team meeting with the coach and all parents early in the season to discuss expectations, tournament options, practice nights, etc. The coach should talk about practice/game expectations, as well as his/her philosophy and direction for the team. At the team meeting, you ll want to collect: A completed medical release form (must be updated and signed for each season) A copy of their birth certificate (only needed if you plan to travel out-of-state) Plan to take a photo of each player on your phone to upload into affinity for player passes The medical release form can be found here: Families can fill out these forms, scan them and send them to you via . Digital photos can be sent via as well. The team meeting is also a great opportunity to elicit additional help from other parents on your team, which is strongly recommended! F. Weekly s Once you have your roster, you can start communicating with your team. One of your first tasks should be inviting parents to join your team s TeamSnap account (more information on this topic can be found below). This will provide nearly all of the core information they will need throughout the season, and will make your job as a Manager much easier. Sending out weekly updates to the team may also be a good idea for example, an sent on Friday afternoon would include all information needed for the following week (weekend information would have been included in the week before). That gives busy families the weekend to check , mark their calendars and arrange carpools. It is a great way to make sure that everyone is on the same schedule for the week and is aware of the upcoming games/practices, etc. Be sure to remind your players to be to the field early (ask your coach how early) and to bring both their green and white jerseys for games. G. TeamSnap TeamSnap is an online management tool that takes every possible aspect of team organization, simplifies it and makes it available to everyone. It is important to have the 5

7 game and practice schedule posted as a reference for your team and for our Coaching Directors. The TeamSnap app can (and should!) be used for any of the following areas: Schedules Calendar Syncing Roster Member Availability Messages Photo Sharing Statistics Payments Refreshments Mobile Apps Team Home Page Sponsorships H. Team Financials It is the manager s responsibility to collect any team fees for tournaments, coaches, and/or facility rental fees not covered by CGU. When teams collect money for team expenses such as coach s fee/expense, tournament fees and gym time, the checks parents write should be made out to CGAA/CGU with the teams name in the memo line. All checks should be turned into CGU's treasurer to be deposited into the bank. Once that is done, the treasurer will submit the bank deposit along with the deposit form to CGAA book keeper. NO team funds should be ran through a personal account or a team account. The CGU treasurer can register teams if need be, for tournaments and pay using the debit card. The other option is for the team coach/mgr to register the team and request a check to be mailed into the tournament. Once done, the CGU treasurer will turn in the receipt and a debit form or check request form to the CGAA book keeper so she can reconcile against the debit card bill or cut the check. NO team should be paying for a tournament by using a personal debit/credit card and then seeking reimbursement from the treasurer/cgaa. When teams need expenses paid for, they should send a pdf form of the invoice/bill to the CGU treasurer. This would be for tournament reimbursement, coach s expenses and gym time. The CGU treasurer will fill out a check request form and attached the invoice and any other backup. This will be turned into the CGAA book keeper for check payment. These expenses will be put against the money your team has turned in to be deposited. IF, your team does not have enough money in your team fund, the bills will not be paid until there is enough money to cover the expense. The CGU treasurer is responsible for tracking money in/money out per team. This will be done via the google drive for CGU. Some winter facility rental may require that the CGU is the renter (not the individual team) for insurance purposes. In this case payment must be made to CGU by the team manager and CGU will pay the rental invoice. Payments can be given to the Treasurer or Director of Operations. Funds for paying coaches and training facilities can be held through CGU for one season. On July 31st any remaining funds in a team account with CGU will be refunded back to the team. 6

8 Please note: Teams cannot have bank accounts in the name of the team or CGU. This is a violation of CGU and CGAA rules. CGAA non-profit status requires it to account for all funds in its name. It is our recommendation that if you choose to hold team funds in a personal account, that you are completely transparent with your team on these matters. I. Team Uniform CGU uniform should be worn as intended: full green kit (home games) and white jersey / green shorts / white socks (away games). If a player should need a replacement uniform, have them contact the CGU uniform coordinator at uniforms@cottagegrovesoccer.org. At the beginning of the season check to see if there are duplicate jersey # s on the team. In the event that two players have the same number the player with seniority will retain the # and the other player will be required to purchase a new jersey set with an unused #. It is a good idea to have your players bring BOTH jerseys to each game. In the event that the referees decide a team needs to change jersey color, it is typically the Home team s responsibility to do so. J. Practice Field Scheduling Typically, you do not need to schedule field space for practices. You may use the open school spaces and any Cottage Grove middle or elementary schools. Kingston Park is available for practices but please be mindful if you get moved for a scheduled game. Check the CGU website for field open/close information and updates. K. CGU Training Training opportunities will be offered both in- and off-season, and will be communicated throughout the year via and the CGU website. II. League Play A. Minnesota Youth Soccer Association The Minnesota Youth Soccer Association (MYSA) was founded in 1969 as the Minnesota Junior Soccer League and was incorporated in MYSA is the governing body for youth soccer in Minnesota. They determine the district that we play, game schedules and facilitate/manage District and State Tournaments. Many resources are available on their website at: 7

9 B. Game Schedule Rather than the mandatory meeting, MYSA is now posting schedules online. You or your coach will receive a code to login to MYSA site and download a copy of your team s schedule. C. Player Passes & Rosters CGU submits our team rosters by age group and level to MYSA which in turn provides us with an official roster and electronic player passes for each player, coach and manager. Player passes are now available online via Upload the digital photos for each player and manager and complete any additional information needed. Player passes are considered official identification and should never be copied nor tampered with. Using illegal passes or illegal players can have severe consequences to the player, coach, team manager and club. You or your coach MUST have access to the passes in order to play a game NO PASSES, NO PLAY. Please note: Passes will not be issued to players that still owe registration fees. This will be noted on the master roster. MYSA League Official Game Roster is the document you (your team) need to print on game day and will serve as the competitive match report and player passes. This roster will have registered team members pictures. This will be available for you in your Affinity Sports access. This printout must be current with play ups (club pass) and any suspensions. Once you print this on game day, no changes will be allowed or written in. Again, this should be printed on game day and is REQUIRED to be given to the referee at check-in. D. On-site League Game Responsibilities The referees require two things from your team before each game: First, they need to view the player passes. Second, they need a MYSA League Official Game Roster that you will print out on game day (see above). Provide the report to the referees before the start of the game (usually 30 minutes before game). Remember, no passes, no play. If you can t get to the field 30 minutes before the game, make sure that another parent can do it for you! If it s a home game, you also need to provide a stamped, addressed (labels are included with your player passes) envelope for the referees so that they can send the results in to MYSA. For every home game, coordinate a person (yourself, coach, parent) to place corner flags on the field. Corner flags are needed to play. E. MYSA Field Directory You will need to provide field information to your team for all games. The field location codes will be provided on your master game schedule. To determine which field you are playing on and to find directions to that field, go to and find the field that you are 8

10 looking for. Directions are provided and can be cut and pasted into your TeamSnap schedule and/or into your weekly for your team s use. F. Referees CGU is responsible for providing referees for all home games. The club Referee Coordinator takes care of assigning referees for all home games. The referees should be at the field at least 15 minutes before game time. If referees do not show up, call the Referee Coordinator (contact list attached). These numbers should be programmed into your cell phone for easy access. G. Team Binder You should have your official MYSA roster, and medical release forms with you at all games. We recommend that you organize all of this information into a 3-ring binder (Tip: use one page protector for each player s medical form and keep in alphabetical order.) It s also a good idea to keep contact phone #s(coach, teammates, referee coordinator, etc.), the master schedule, and any other necessary paperwork with you when you travel to games. H. Game Score Reporting Only U11 and older teams are required to report game scores to MYSA through their website. You will need to report your scores after every game - home and away. Failure to report a score by the deadline will result in a $50 fine to your team!! Since U9 and U10 teams are considered non-competitive, scores do NOT be reported. League standings will be kept for U11 and older teams. U11 and older teams are also eligible to play in Districts and the Minnesota State Tournament. I. Game Rescheduling Procedure If a game needs to be rescheduled for whatever reason (weather, team conflict, etc. ) the procedure to reschedule is as follows: 1. Contact the opposing team and agree on a few acceptable dates to reschedule, contact information is available in Affinity. 2. If it s a home game, you are required to secure the field and referees for the game. Complete the Game Reschedule Form on the CGU website This will initiate contact with both the Referee and Fields Coordinators. 4. You will receive an confirming the change once reviewed/rescheduled (usually hours). 9

11 5. Then, you need to create an official reschedule request on the MYSA game reporting website. Log into your Affinity account and find your team schedule. Find the button Reschedule Game on the game that needs to change. Fill in the date and time which was confirmed by the CGU Referee Coordinator. Once that s done, the website will automatically the opposing team manager. They will need to go to the website and officially accept the rescheduled game. This updates all official schedules for you and the field/ref coordinators. 6. Once your reschedule is finalized, be sure to update Team Snap to notify your team of the new day/time/location of the game. All requests to reschedule games for anticipated events should be made within a 2 week grace period after the league schedule is available. In cases where the game has to be rescheduled because of weather related or referee issues, the game must be rescheduled within 48 hours. In any rescheduling situation, good communication is needed between all parties. A forfeit results in a significant fine, as well as a loss on the team s record. J. MYSA District, t, Regional & State Tournament In the competitive age groups (U11& older), teams are eligible for postseason play at the Districts and the Minnesota State Tournaments. For the Fall Season, only the top team in each group qualifies for the State Tournament. For the Spring Season, all teams will play in the District Qualifiers; there is no direct seeds to the State Tournament. You will need to declare on the game reporting webpage whether or not the team is interested in postseason district and state tournaments by a certain date. Not all teams will qualify to go (you ll get information on how many teams can qualify at the Mandatory Managers Meeting). HOWEVER, if you declare yes and qualify, you must play or the team WILL BE FINED! Make sure that your coach and team agree that they are available and willing to go if the team qualifies!! K. Playing nights For the summer season, playing nights are listed on the MYSA website at: For the fall season, teams will play on Saturday and/or Sunday. III. Tournaments A. Tournament Selection CGU has guidelines on the number and location of tournaments for each age group and level which the club will provide you with, as well as a list of tournament options/dates. If you choose to travel out of state, the team is responsible for the coaches travel expenses, 10

12 meals and hotel accommodations. You will also need to have your players medical release forms notarized and obtain a travel permit if you re going out of state. You can apply for this form online on the MYSA website under forms. It is recommended that you apply for this more than 30 days in advance to save yourself $50. A great resource to use to select tournaments is B. Tournament Registration U9 & U10 Teams The Club will register Competitive teams for the MYSA Fall Jamboree. The cost for this tournament is included in the registration fee. All CGU teams will also be expected to register for and participate in our annual Runnin with the Wolves tournament. Registration for the RWTW tournament is done by the team managers through NGIN, using the code received by the registrar to waive any fees. U9-U12 Academy Teams The Club will register Academy teams for the MYSA Fall Jamboree (U9 & U10) or the MYSA State Tournament (U11 & U12). All CGU teams will also be expected to register for and participate in our annual Runnin with the Wolves tournament. Registration for the RWTW tournament is done by the team managers through NGIN, using the code received by the registrar to waive any fees. U11+ Teams Teams usually participate in at least three tournaments. CGU covers the cost of these tournaments within registration fees. To find tournaments go to: Tournament information starts becoming available in January as the tournaments begin posting their schedules. Typically, the registration process is done online through the hosting club s website and requires payment at the time of registration. Contact the DOC to register your team for the tournament. All CGU teams will also be expected to register for and participate in our annual Runnin with the Wolves tournament. Registration for the RWTW tournament is done by the team managers through NGIN, using the code received by the registrar to waive any fees. It is important to get input from your coach and families when selecting tournaments, so it s a good idea to take a poll ASAP for your team on their availability during the summer months. A good website to use for this is Also, many tournament registration deadlines occur months before the actual tournament so it s important to identify your tournaments early and mark the registration deadlines on your calendar. C. On-site Tournament Check-In Each tournament has a different set of rules for on-site check-in. Typically, you will need to bring your player passes, roster, and medical release forms to a check-in station prior to your first tournament game. Putting these items in alphabetical order will ensure that the process goes quickly. The check-in station may or may not be located at the location of your 11

13 game. You should receive either a packet of information in the mail or ed information from the tournament director on this-- read this carefully so as not to miss anything. IV. Miscellaneous A. Fundraising The CG United Soccer Club Board of Directors understands the importance of fundraising to offset tournament costs, training fees, and other team activities. Due to the potential dollar amounts that can be raised and the fiscal liability and accountability as a 501c Non-profit organization, CG United Soccer Club and CGAA needs to account for all fundraising. All teams that want to fundraise or receive a sponsorship must follow the steps outlined below and receive approval for all fundraising/sponsorship activities. 1. A Team must submit a request for approval on the Fundraising Page of the CG United Soccer Club Website. 2. An approval will be ed within 24 to 48 hours of submitted form. 3. Once fundraising is complete, the Team is required to submit a check to the Club Administrator for the total amount raised (made out to CG United Soccer) along with a Financial Summary Form (found on the fundraising page). 4. Within 7 days, the Club Administrator will return the funds (via check) to the Team, along with a receipt for the Fundraising Event or Sponsorship. 5. At this time the CG United Soccer Club cannot allow any fundraising that is individual based, i.e. each individual on a team receives payment for their fundraising efforts. All teams need to be able to receive one payment and it is then the team s responsibility to distribute the funds to each individual player as appropriate. 6. If any team violates the fundraising policy, their team s ability to fundraise will be suspended for the remainder of the Season. Several times throughout the year, we will also be doing fundraising as a Club to support scholarships, equipment updates and field/facility improvements. Please support these efforts as it allows us to maintain the costs of CG United Soccer. B. Green Space Our growing number of teams poses some field demand issues. Keep in mind that your team can always practice on green space (open grassy areas throughout Cottage Grove). While it s always better to be on a lined field with goals, green space is better than nothing. 12

14 C. Financial Aid CGU offers Financial Aid (up to 50% of the registration fee) for players in need. Limited resources are available and all applications will be evaluated by the CGU Board based on need. If a family is interested in seeking Financial Aid, please ask them to complete the Financial Aid Application and return it to: CGU Soccer, PO Box 337, Cottage Grove, MN Families will be contacted once the application has been processed and a decision has been made. More information is available on the CGU website under the REGISTRATION tab, then Financial Aid. D. Volunteer/DIBS time Every family in the Competitive (Traveling) Soccer Program is required to fulfill volunteer time with the Club. The hours required my change from year to year. If a family wishes to opt out of this requirement they can submit a check for $ (opt-out fee) to CG United Soccer Club at time of player registration. If a family does not opt-out, and does not fulfill their volunteer requirements, they will be charged a $350 fee. In the Competitive program, the following people are exempt from fulfilling DIBS time: one Head Coach, one Assistant Coach, and one Team Manager. Parents that volunteer as Head Coach for our Pre-Academy (Rec) program are also exempt. Volunteering is important to our club to maintain the level of programming that we offer and keep the per player costs of soccer down. Many opportunities to volunteer are offered through-out the season, including the Runnin with the Wolves Tournament, East District Girl s Playoffs, and the Pre-Academy Summer Tournament. More information about the volunteer policy and the DIBS program is available on the CGU website under the ABOUT tab, then Volunteer Opportunities. E. Conflict Resolution The manager is NOT RESPONSIBLE FOR CONFLICT RESOLUTION. If there is an issue on your team, refer the parent first to the coach. If the conflict remains or isn t solvable by the coach, have them contact the Competitive Director or you can turn the issue over to the Competitive Director. Competitive Director s name and contact information are listed under Resources, as well as on the CGU webpage. F. Weather Policy The MYSA weather guidelines can be found here: 13

15 Games will be played as scheduled unless lightning is spotted within 5 miles of the game. Games will be called at the field by the referees if necessary. Please reference the MYSA website for more detailed information. When in doubt, show up! It may not be violent weather at the game site, and if you don t show up you will forfeit. 14

16 V. Resources CGU Club Contacts President Randy president@cottagegrovesoccer.org Lynch Vice President Joe vicepresident@cottagegrovesoccer.org Wegele Director of Coaches Jeremy doc@cottagegrovesoccer.org Handler Boys Competitive Director comp_boys@cottagegrovesoccer.org Girls Competitive Director Ryan comp_girls@cottagegrovesoccer.org Maloney Communications Beth communications@cottagegrovesoccer.org Lindblom Equipment Sharon equipment@cottagegrovesoccer.org Kortus Fields & Facilities Jason fields@cottagegrovesoccer.org Korth Fundraising Cheryl fundraising@cottagegrovesoccer.org Harer Referee Coordinator Colleen c-hase@comcast.net Hase Rec Soccer Kari recsoccer@cottagegrovesoccer.org Lentz Registrar & Treasurer Beth registrar@cottagegrovesoccer.org Schult Secretary Open secretary@cottagegrovesoccer.org Tournaments (RWTW) Uniforms Volunteers Beth Lindblom Tim Friemann Mike Wolfgram tournaments@cottagegrovesoccer.org uniforms@cottagegrovesoccer.org volunteer@cottagegrovesoccer.org Helpful Websites MYSA: Tournaments: TeamSnap: Polling/Voting site: 15

17 CGAA Code of Conduct This is the new CGAA code of conduct. In an effort to have consistent expectations across the organization, we have created a policy that encompasses all divisions. Some divisions must additionally adhere to their sports governing body s rules and requirements. Where these are stricter, members involved in those sports must adhere to the more stringent rule. COTTAGE GROVE ATHLETIC ASSOCIATION The Mission of Cottage Grove Athletic Association ( CGAA ) CGAA provides youth sports programs that serve youth-players of all abilities in the Cottage Grove Area. The objective of these programs is to develop youth-players with confidence, loyalty, teamwork, and outstanding sportsmanship, in addition to the individual skills required in each sport. The results of our efforts will be stronger more confident members of our community and future leaders. CGAA is a nonprofit 501(c) 3 volunteer organization committed to promoting quality coaching, ethical conduct and parental involvement. CONDUCT General Conduct Youth sports are an important way to introduce children to organized sports, teamwork, and competition within a fun environment. CGAA believes that sportsmanship is an expectation so please let the players play, let the coaches coach, let the officials officiate, and let the spectators be positive. It is important for all players, coaches, and spectators accept victory with grace and defeat with dignity. At tournaments, especially involving travel, coaches and parents are required to maintain a level of appropriate behavior including sobriety and class when around youth members of the society. Exposing youth to inappropriate behavior may result in disciplinary action. Coach Conduct Coaches are who the players look up to as a model for how to behave on and off the field. Do not take this responsibility lightly. Coaches represent CGAA, and as such, are expected to maintain a high level of integrity and responsible behavior. Inappropriate conduct includes but is not limited to: Engagement of an official before, during or after the game Violation of sport specific rules (i.e. playing time, etc.) Any physical contact of any sort with a player, opposing coach or player, official, or spectator Use of foul or demeaning language Inappropriate gestures 16

18 Knowingly playing an ineligible player The conduct of the players, coaching staff, and parents is the responsibility of the coach. Player Conduct Players must respect all aspects of the game including coaches, officials, teammates, opponents, and fans. Players should always uphold the highest standard of sportsmanship. The use of the following will not be tolerated and are strictly prohibited: Foul language, Inappropriate gestures, Taunting Negative comments/attitudes Any of the player conduct policies that may be violated by using Social Media sites. Players are not allowed to question or challenge the judgment decisions of the officials. As in all team sports, you win and lose as a team. Team members should continue to be positive and supportive of each other. Players having inappropriate physical contact or verbal exchanges with a teammate, coach, official, or opponent will be subject to the player discipline. A player may be ejected by an official, or if the player is in violation of the rules listed above, their coach may suspend the player. Spectator Conduct It is vital that spectators remember that they are there to support the team, coaches, and officials. Remember that this is a game that is meant to be a fun, learning experience for children. The use of profanity or degrading language is prohibited. Accept the judgment of coaches, officials. Encourage the coach players, and other spectators in the spirit of good sportsmanship. The use of or being under the influence of drugs, including alcohol and tobacco at all CGAA facilities is prohibited. Accept victory with grace and defeat with dignity. Remember that your children play for their own fun and enjoyment. Show appreciation and respect for your team s opponents for without them, there would not be a game. Leave the officials out of it. They do not care who wins. Maintain self-control. Refrain from disrespectful conduct of any sort. All parents are required to remain away from the players and coaches during the athletic event. Unless otherwise specified by a coach or official. 17

19 DISCIPLINE Coach Discipline Any coach or manager who is ejected from a game will be subject to a one game suspension. Two ejections during the course of a season will result in requiring the coach or manager to go before the Division of that sport for reinstatement Player Discipline Any player who is ejected from a game will be subject to a one game suspension. A second ejection will result in the player being required to go before the Division of that sport before reinstatement. Spectator Discipline A spectator or parent that is ejected from a game by either the player s coach or official must leave the field immediately. If ejected a second time during the season, they will go before the Division of that sport before being allowed to attend another CGAA event. General Discipline CGAA may require violators to undergo behavior modification training to be reinstated in any of the above circumstances. Failure to comply with CGAA policies or disciplinary actions may result in the exclusion of the offending party or their family from participation in CGAA. NOTE: at a minimum your sanctioning bodies have more strict penalties which you are required to adhere if applicable. Rule may be more severe based upon the division s rules or MSHL Policies. Communication We value the input of our coaches and parents. To that end, whether you are a player, coach, or parent, CGAA asks that if there is an issue that comes up, we recommend a 24 hour waiting period before you speak with the parent, player, or coach about the issue as to let any issue have a cooling off period. This should be dealt with in a timely manner and dealt with promptly. If there isn t resolution, the next step is to contact the Division President of that sport. Any substitute issue should be dealt with using the CGAA issue resolution policy. 18