DPS ETA Non-Compliance Enhancement SOP This document will detail the changes/enhancements that pertain to a vendor using DPS

Transcription

1 DPS ETA Non-Compliance Enhancement SOP This document will detail the changes/enhancements that pertain to a vendor using DPS Table of Contents What is changing? Pg. What is a Master Infraction ID #? Pg. What is the value of the change? Pg. DPS walkthrough of the changes. Pg. -5 The Dashboard List Infractions page Master Infraction Details page/making an Appeal Enter an Appeal page Search Functionality Pg. 6-7 Search an infraction Search an appeal

2 High Level Background What is changing? ETA infractions will no longer calculate at the PO/DC/Item level, but rather, will generate at the PO/Shipment level. This enhancement will ONLY apply to the below ETA five infraction types. All other areas of noncompliance and actions within DPS remain unchanged.. Late Routing Request. Late Ship Window. Late Appt. Request 4. Fill Rate (Overages/Shortages) 5. Early Receipt (PrePaid) What is a Master Infraction #? When an ETA violation occurs for multiple items that travel under the same shipment, each one of those items will roll up to a parent Identifcation #, called a Master Infraction. All of these ETA violations all roll up to the Master Infraction ID #, 68 What is the value of this change? A reduction in the # of ETA appeals, offering a signafcant time savings to the resources assigned to the Toys R Us account. Previously, each one of the above infraction ID# s (4, 4, 45) would have to be reviewed and appealed (if warranted) one by one, now a user will be able to review and appeal all of these violations at once, by using the Master Infraction Level, in this case 68. DPS Walkthrough of the Changes The below will show any areas that have changed in DPS due to this enhancement. The Dashboard (Home Page) The below is the screen that appears when a vendor first logs in.

3 . There is now an attribute called, Master Infractions The Master Infractions column = (Count of all the individual Non-ETA Infractions) + (Count of all the Master Infractions).. Infractions column = (Total count of all the individual ETA) + (Total count of all Non-ETA Infractions). Should a user click on the Reviewed link, they will be taken to the List Infractions Page. List Infractions Page Non-ETA Violations = N/A

4 . There is now a Master Infraction ID column.. Notice that Non-ETA violations have the word N/A stated.. Should a user click the Export ETA Infractions, the Excel workbook that opens will have a column that identifies the Master Infraction ID. Example Below: Should a user click on the Master Infraction ID#, they will be taken to the Master Infraction Details Page Master Infraction Detail Page/Making an Appeal 4 5. The Master Infraction ID attribute (The parent #) is shown.. All the individual infraction IDs that roll up to the Master Infraction ID are shown.. The total charges of all the individual infraction IDs (The children) are shown. 4. A user has the ability to Export all of the individual charges and view the data in Excel. 5. A user has the ability to appeal all of these infractions at the same time, they would just need to click the Appeal Infraction button at the top right of the screen. Should a user click on one of the Appeal buttons, they will be taken to the Appeal Page. 4

5 Enter an Appeal Page. The Master Infraction ID that you are about to appeal will be displayed.. The core functionality of explaining why an infraction should be waived remains. Enter data in the free form text field and attach any pertinent documentation.. Click the Add Appeal button to complete the process. Once an appeal is made the below screen will appear.. The # representing the appeal for the Master Infraction ID is displayed.. All of the individual infraction IDs associated with the ONE appeal # are shown. They all fall under ONE bulk appeal. 5

6 Search Functionality Find an Infraction. A user can access the Find Infractions page by clicking the Infractions link via the Dashboard.. Type in a Master Infraction ID and search, this will bring up the Master Infraction Detail Page.. Notice that all of the individual infractions inherited the status of the Master #, they are all in Appealed status, waiting to be reviewed by the Vendor Performance team. 6

7 Search Functionality Find an Appeal. A user can access the Find Appeals page by clicking on the Appeals link via the Dashboard. A user can type in a Master Infraction ID # and search, which will bring up the Master Infraction Detail Page. Notice that ALL of the individual infractions will inherited the same decision made by the Vendor Performance team.either Waived or Rejected. QUESTIONS: Please reach out to VendorCompliance@toysrus.com 7

8 DPS ETA Non-Compliance Enhancement FAQ This document will provide answers to commonly asked questions. ) Q: ETA infractions will now generate at the PO/Shipment level, grouped under a Master Infraction ID. So what happens if I want to appeal only ONE of the infraction ID s under a Master Infraction ID, do I have that ability? A: No. Infractions that have a Master Infraction ID assigned must be appealed at the Master Infraction ID level. If you have a valid appeal for one of the infraction IDs, then reference that infraction ID in the comments field when appealing at the Master Infraction ID level. Example: If I had evidence to prove why Infraction # 4 was an invalid change, I would reference that infraction# in the comments field when appealing the Master Infraction ID # 68. ) Q: When the Vendor Performance team reviews an appeal at the Master Infraction ID level, will they decision each infraction individually, or review the entire sum of infractions as ONE mass appeal? A: The Vendor Performance team will review the entire group of infractions under the Master ID as ONE mass appeal, and ultimately make a decision based on the evidence provided. ) Q: I notice I cannot make an appeal at the Infraction Details screen anymore for an ETA infraction. Is that accurate? A: Yes. If an Infraction is involved in a Master Infraction ID, you can still view all the data associated with a specific infraction under the Infraction ID screen, but you cannot make an appeal. Appeals for grouped infractions need to be made via the Master Infraction Detail screen. See the SOP for further details on appeals. 4) Q: Are only ETA programs impacted by this change? A: Yes. Only the below programs are impacted:. Late Routing Request. Late Ship Window. Late Appt. Request 4. Fill Rate (Overages/Shortages) 5. Early Receipt (PrePaid) 8