Upgrade Oracle Enterprise Manager to 13c with Level 4 Maximum Availability Architecture

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2 Upgrade Oracle Enterprise Manager to 13c with Level 4 Maximum Availability Architecture PRO4475 Avi Huber, Senior Director, Oracle Tim Albrecht, Database Administrator, Wells Fargo Lee Chin Pan, Advisor, IT Infrastructure, DELL October 2018 Presenting with & Copyright 2018, Oracle and/or its affiliates. All rights reserved.

3 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle s products may change and remains at the sole discretion of Oracle Corporation. Copyright 2018, Oracle and/or its affiliates. All rights reserved.

4 Program Agenda Enterprise Manager Release Roadmap Upgrade Overview Upgrade and Transitioning to DR Readiness Wells Fargo: Upgrade to 13c DELL: Zero Downtime Patching with Level 4 Architecture Copyright 2018, Oracle and/or its affiliates. All rights reserved.

5 Oracle Enterprise Manager Release Roadmap Delivered Planned EM 13.2 PG EM 13.3 EM 13.3 PG EM 13.4 EM 13.2 PG RTM March 2017 EM 13.3 RTM July Copyright 2018, Oracle and/or its affiliates. All rights reserved.

6 Enterprise Manager 13c: Latest Release (13.3) Convert DB pages from Flash to JET Flash pages can be enabled selectively for exceptions based on user setting Security hardening Latest CPU for FMW JDK update for 1.7u171 DB 18c support Monitoring and Management DBaaS/DBLM Provisioning, Cloning, HA and Fleet Maintenance EM Repository PDB Upgrade Rest APIs for Gold Image Management PDB Upgrade: Support Rest APIs and via Fleet Maintenance DBaaS / Private Cloud DB/PDB Registration via Self-Service Portal and Relocation to another Software pool Middleware Management Oracle Identity Management 12.2.x Cloning of FMW Domains Copyright 2018, Oracle and/or its affiliates. All rights reserved.

7 Enterprise Manager Roadmap Roadmap 13.3 PG 13.4 RDBMS 18.3 (RU2) Support RDBMS 18.4 (RU3) Support RDBMS 19.1 Support Exadata Hardware Support X8 - Updated Plugins: VI, Exadata, SI, ZDLRA nzdt ( Zero Downtime ) RDBMS 19.2 (RU1) Support RDBMS 19.3 (RU2) Support OMS and Agents to use Java 1.8 Complete Flash Cut over to JET FMW 19.1 Support Copyright 2018, Oracle and/or its affiliates. All rights reserved.

8 Lifetime Support Policy EM 12c - Platform (GA: Oct 2011) OCT 2016 OCT 2020 EM (GA: June 2014) EM (GA: June 2015) EM 13c - Platform (GA: Dec 2015) EM EM (GA: Oct 2016) JUN 16 Terminal Release OCT 16 OCT 17 OCT 2020 DEC 2020 OCT 17 DEC 2020 DEC 2023 EM (GA: July 2018) Premier Support Error Correction Policy DEC 2020 Extended Support Copyright 2018, Oracle and/or its affiliates. All rights reserved.

9 Program Agenda Enterprise Manager Release Roadmap Upgrade Overview Upgrade and Transitioning to DR Readiness Wells Fargo: Upgrade to 13c DELL: Zero Downtime Patching with Level 4 Architecture Copyright 2018, Oracle and/or its affiliates. All rights reserved.

10 Enterprise Manager PUMA Program Proactive Upgrade Migration Assistance Engage with Oracle support when you start planning the upgrade Oracle support will be with you through the testing and the Upgrade Expert advise on migration to new Data Center and new Hardware Oracle support team help, advise and partner with you throughout the engagement Copyright 2018, Oracle and/or its affiliates. All rights reserved.

11 EM 13.3 Upgrade Process A 360 o View Reconfigure Weblogic Certificates Apply latest PSU/BP Delete old OMS home Upgrade agents Post-Upgrade PUMA Support Enroll for PUMA Program via Customer Success Manager (CSM) early in the planning process Upgrade Test System first Repository only Upgrade Remove Weblogic Certificates Execute Upgrade Upgrade 13.3 Preparation Download media, Plug-ins Undeploy deprecated plug-ins Apply latest Patches on Repository Backup Repository, OMS software and Configuration Copyright 2018, Oracle and/or its affiliates. All rights reserved.

12 Upgrade Paths to EM 13.3 Direct Upgrade Paths to Pre Upgrade Paths PG PG Copyright 2018, Oracle and/or its affiliates. All rights reserved.

13 Program Agenda Enterprise Manager Release Roadmap Upgrade Overview Upgrade and Transitioning to DR Readiness Wells Fargo: Upgrade to 13c DELL: Zero Downtime Patching with Level 4 Architecture Copyright 2018, Oracle and/or its affiliates. All rights reserved.

14 The Four Availability Levels Level Description Protection from: OMS and repository database, each resides on their own - Level 1 Level 2 Level 3 Level 4 host with no failover OMS installed on shared storage with a VIP based failover Database is using Local Data Guard OMS in Active/Active configuration Repository deployed using Oracle RAC Local Data Guard OMS in Active/Active Configuration Repository deployed using Oracle RAC Duplicate hardware deployed at the standby site OMS and Software Library DR by Storage Replication Database DR using Oracle Data Guard Host failure - OMS and DB Storage failure DB only Host failure - OMS and DB Storage failure OMS and DB Host failure - OMS and DB Storage failure OMS and DB Site Failure Copyright 2018, Oracle and/or its affiliates. All rights reserved.

15 High Availability Level 4 Disaster Recovery Solution Storage Replication based Disaster Recovery Configuration ACTIVE Customer Browser DNS Lookup PASSIVE Server Load Balancer PRIMARY DC Server Load Balancer STANDBY DC STORAGE STORAGE OMS 1 Physical: Host 1 Alias: emoms1 OMS Shares Swlib Share BIP Share OMS 2 (Active) Physical: Host 2 Alias: emoms2 CONTINOUS STORAGE REPLICATION OMS 2 (Passive) Physical: Host 4 Alias: emoms2 OMS Shares Swlib Share BIP Share OMS 1 Physical: Host 3 Alias: emoms1 DATA GUARD REPLICATION PRIMARY DATABASE STANDBY DATABASE Copyright 2018, Oracle and/or its affiliates. All rights reserved.

16 High Availability Level 4 -Disaster Recovery Solution Key features : Maximum enterprise protection scheme for Enterprise Manager availability Fully replicated storage for OMSs between sites Local and Global load-balancers Full protection against local failures and geographical/site disasters DR ready implementation template for Enterprise Manager availability Benefits: Minimized downtime and best level of scalability Recommended for 24* 7 Production instance Copyright 2018, Oracle and/or its affiliates. All rights reserved.

17 Upgrade and Transitioning to DR Readiness Upgrade an existing Enterprise Manager deployment And Configure it for Availability Level 4 Architecture Copyright 2018, Oracle and/or its affiliates. All rights reserved.

18 When to use Upgrade and Transitioning to DR Readiness Use this option if: EM 12c DR was implemented using Standby WebLogic Domain method Any of the following conditions is true: OMSs/OMS Agents (Central Agents) are not configured with alias hostnames Inventory for OMS and/or OMS Agent is not on replicated storage OMSs/OMS Agents software is not on replicated storage EM Repository Database is not configured with SCAN name or Role-based Database Services Copyright 2018, Oracle and/or its affiliates. All rights reserved.

19 When to use Upgrade and Transitioning to DR Readiness Do not use option if: EM12c DR was implemented using Storage Replication OMSs/OMS Agents (Central Agents) configured with alias hostnames Inventory for OMS and/or OMS Agent on replicated storage OMSs/OMS Agents software on replicated storage In this scenario, standard Upgrade is sufficient Copyright 2018, Oracle and/or its affiliates. All rights reserved.

20 Upgrade and Transitioning to DR Readiness 1. Removing Standby OMSs and OMS Agents 2. Deleting Primary Additional OMSs and Additional OMS Agents 3. Upgrading and Transitioning OMS1 and the Repository 4. Transitioning OMS1 Agent to DR Readiness 5. Updating Primary Site Configuration 6. Adding New Primary Additional OMS Alias Hostname Agents and Additional OMSs Copyright 2018, Oracle and/or its affiliates. All rights reserved.

21 Special Installer mode Enabled by passing new parameter UPGRADE_TRANSITION=true Also requires additional new parameter OLD_INVENTORY_LOCATION Extends support for existing parameter ORACLE_HOSTNAME Only supported in OUI (no support for Software Only or ConfigureGC.sh) Copyright 2018, Oracle and/or its affiliates. All rights reserved.

22 Post Upgrade Activity Always install the latest BP/PSU as soon as possible Reconfigure Weblogic Server with Custom Certificates Configure Repository Database in TLSv1.2 mode New Feature Adaption / Functionality Validations Lock File relocation back to local file system Roll out Agent Upgrade using Gold Agent Image Copyright 2018, Oracle and/or its affiliates. All rights reserved.

23 Helpful documentation Upgrade and Transitioning to DR Readiness Enetrprise Manager Upgrade Guide: Chapter 5 White Paper: Upgrading Enterprise Manager 12c to 13c and Transitioning to DR Readiness Upgrade Check List Support note : EM 13c: Checklist for Upgrading Enterprise Manager Cloud Control from Version /5/13.1 to 13.2 Configuration for very large deployments Support note : EM13c: Options Required to Improve Enterprise Manager 13c Cloud Control Performance in the Large Enterprise Copyright 2018, Oracle and/or its affiliates. All rights reserved.

24 Program Agenda Enterprise Manager Release Roadmap Upgrade Overview Upgrade and Transitioning to DR Readiness Wells Fargo: Upgrade to 13c DELL: Zero Downtime Patching with Level 4 Architecture Copyright 2018, Oracle and/or its affiliates. All rights reserved.

25 Wells Fargo s Enterprise Manager (EM) 13c Upgrade Tim Albrecht Wells Fargo Bank San Francisco, CA October Wells Fargo Bank, N.A. All rights reserved. For public use

26 26 Wells Fargo's EM 13c Upgrade Disbelief/Denial Loss of standby WLS Domain? Shared NAS Required? Called ACS, pleaded with internal OEM experts Planning Worked closely w/acs Establish a close relationship with Global Customer Support Establish new OEM lab environment to test upgrade Execution Proactive SR Secured a Global Customer Support resource for the duration of ALL upgrades. Completion - 8/10/2018 Began Summer of 2017 OMS (three environments) Agent upgrades Critical Support Group Callout ACS Global Customer Support

27 Wells Fargo's EM 13c Environments (Before) 27

28 Wells Fargo's EM 13c Environments (After) 28

29 29 EM 13c Upgrade is a huge undertaking! Be proactive and engage Oracle at the beginning Plan, test, and repeat the upgrade in a lab Use a life line and have Oracle ready to assist, or working with you during the upgrade

30 30 EM 13c Upgrade Scope Three environments Lab New install 2 x 2 (maintained 12c lab) LL (prod) 3 x 2 with 36k+ targets HL (prod) 3 x 2 with 33k+ targets Scale 14 OMS nodes (plus 12c lab) 2,200 Agents Two OEM migrations simultaneously occurring Staff Four team members with FT jobs <50% Critical OEM Team Members Rob Jennings Vijay Sambandam Murali Yalamanchili

31 31 EM 13c Upgrade Requirements New NAS mount definitions NAS Required Cross Data Center Replication Host alias on both primary and standby F5 Changes New local agents installation AOM NAS opposite replication direction

32 32 EM 13c NAS Definitions Software Library xxxxxxxnvs1:/mns2821nvs1_v223 /nas/oem/swlib nfs rw,bg,rsize=32768,nosuid,wsize=32768,hard,nointr,tcp,noacl,vers=3,timeo= OMS yyyyyyyvs1:/mns2821nvs1_v224 /nas/oem/oms nfs rw,bg,rsize=32768,wsize=32768,hard,nointr,tcp,noacl,vers=3,timeo= AOM zzzzzzzndr1:/azt2821nvs1_v116_dr /nas/oem/aom nfs rw,bg,rsize=32768,wsize=32768,hard,nosuid,nointr,tcp,noacl,vers=3,timeo= Critical Notes OMS NAS must NOT be nosuid <= Security exception? OMS and AOM are distinct mounts on each node SWLIB moved to NAS and shared across all nodes

33 33 EM 13c Host Alias Single WLS Domain Magic omshost1.wf.com omshost1 loghost oms1hl oms1hl.wf.com omshost2.wf.com omshost2 oms2hl oms2hl.wf.com omshost3.wf.com omshost3 oms3hl oms3hl.wf.com Actual Host Name Added Alias Name Note :On BCP side only the omshl1 and omshl2 alias were added (no third node)

34 34 Wells Fargo EM 13c Executed Plan Full Week scheduled for each OMS environment s upgrade Day 1 Verify OS and DB backups De-install OMS3 and both Standby OMSs Day 2 De-install OMS2 Upgrade OMS1 Add OMS2 and OMS3 Add host agents Day 3 Install AOM Configure BIP Secure to F5 (7788 was working, added 7799 https) Day 4 Apply Latest PSU to OMS and Weblogic

35 35 EM 13c Upgrade Details (Day 1) OEM Backups Emkey - emctl config emkey -copy_to_repos Config - emctl exportconfig oms -dir File System Backups (Prod only, BCP will be removed) OMS stopped one at a time for each backup OMR Backup With guaranteed restore point De-Install Both Standby OMS and OMS3 Get names from: select * from mgmt_oms_parameters where name='em_server_name' order by host_url; omsca delete -OMSNAME EMGC_OMS7 omsca delete full BCP Admin Server OMS standby agents From OMS emcli delete_target AgentDeinstall.pl -agenthome /opt/oracle/product/agent/core/ OMS Binaries runinstaller -deinstall ORACLE_HOME=/opt/oracle/product/omsmdwr5/oms removeallfiles (Please Note: Multiple Passes: plugins, web, common/jdk, oms12c)

36 36 EM 13c Upgrade Details (Day 1) Mount NAS Performed previous week and tested: drwxrwxr-x 2 oracle dba 4096 Apr 13 12:10 swlib drwxrwxr-x 2 oracle dba 4096 Apr 13 12:15 aom drwxrwxr-x 2 oracle dba 4096 Jun 23 15:34 oms ETC Host Update Performed on Day 1 Add OMS Host Alias to Both Prod and BCP nodes Create NEW Oracle inventory directory mkdir -p /nas/oem/oms/orainv/inv cd /nas/oem/oms/orainv/inv

37 37 EM 13c Upgrade Details (Day 2) Remove OMS2 emctl stop oms -all omsca delete -OMSNAME EMGC_OMS? Remove agent on OMS2 - emcli delete_target -name= AgentDeinstall.pl -agenthome /opt/oracle/product/agent/core/ Remove OMS2 Binaries runinstaller -deinstall ORACLE_HOME=/opt/oracle/product/omsmdwr5/oms removeallfiles Manually remove agent and oms folders Migrate BIP Config emctl config oms -bip_shared_storage -cluster_volume <cluster location> -config_volume <config location> Stop OMS1 and agent emctl stop oms all emctl stop agent

38 38 EM 13c Upgrade Details (Day 2) Prep SQL alter trigger SYSMAN.EM_ASSOC_DEL_TRIG enable; alter trigger SYSMAN.EM_ASSOC_INS_TRIG enable; delete from SCHEMA_VERSION_REGISTRY where COMP_NAME='OracleBI and EPM'; Launch the installer em13200p1_linux64.bin -invptrloc /nas/oem/oms/orainv/inv/orainst.loc ORACLE_HOSTNAME=xxxx1h.wf.com UPGRADE_TRANSITION=true OLD_INVENTORY_LOCATION=/opt/orainv/inv PLUGIN_LOCATION=/nas/dba_software01/software/em/OMS/13.2 Reference Doc ID avoid the optimizer_adaptive_features issue Auto Update patch which you will apply during the Install Parameters, checks and restarts Specify SID, sys and sysman PWs Ignore certs, BIP, and patch warnings (assumed patched to Jan PSU) Installer should update init parameters Shared pool/memory target - ignore warnings (may need to restart installer) Check BIP parms, F5/SLB ports Ensure host alias is specified!!!

39 39 EM 13c Upgrade Details (Day 2) Get Lunch Monitor install When complete Execute: allroot.sh emctl status oms details Issue : Failed to find OMS details: null - lock files on Primary OMS1 Backup/Edit httpd.conf LockFile "/opt/oracle/local/ohs_locks/http_lock Copy to runtime directory (For next upgrade Performed Day 1) emctl start oms OMS Agent Upgrade Use Agent Upgrade Console Does not prompt, but run root.sh after upgrade OMS Agent Relocate to NAS Regenerate plugin list create_plugin_list.pl -instancehome /opt/oracle/product/agent/agent_instinstaller should update init parameters Migrate the agent AgentMigrate.pl -instancehome /opt/oracle/product/agent/agent_inst -newagentbasedir /nas/oem/oms/agent13c -invptrloc /nas/oem/oms/orainv/inv/orainst.loc

40 40 EM 13c Upgrade Details (Day 2) WLS Relocate to NAS Relocate OMS1 targets to alias hostname OMS1 AgentExecute: emctl config emrep -agent xxxxx1h.wf.com:3872 Relocate WebLogic Server related targets emcli relocate_wls -target_name=/emgc_gcdomain/gcdomain -host=xxxxx1h.wf.com -port= dest_agent=xxxxx1h.wf.com:3872 -src_agent=oms1.wf.com:1834 debug Same command again with host mapping file: emcli relocate_wls -target_name=/emgc_gcdomain/gcdomain -host=xxxxx1h.wf.com -port= dest_agent=xxxxx1h.wf.com:3872 -src_agent=oms1.wf.com: input_file=old_to_new_host_mapping_file:/opt/oracle/product/host1_to_emoms1_host_mapping.tx debug Fix Oracle Home in OMS Remove old home Discover new OMS home Decommission old OMS agent Select Agent -> Target Setup -> Agent Decommission

41 41 EM 13c Upgrade Details (Day 2) Secure OMS to update SLB emctl secure oms -host f5.wf.com -slb_port slb_console_port 443 -slb_bip_http_port slb_bip_https_port slb_jvmd_https_port lock_console -lock_upload Submit DDMP Jobs Navigate to Setup -> Manage Cloud Control -> Post Upgrade Task Select all of the rows in the table and press the Start button (Deferred Data Migration) Add OMS2 Take the configuration back up from OMS1 emctl exportconfig oms dir /nas/oem/swlib Install Software Only: em13200p1_linux64.bin ORACLE_HOSTNAME=xxxx2h.wf.com -invptrloc /nas/oem/oms/orainv/inv/orainst.loc When complete: allroot.sh Install Plugins:PluginInstall.sh PLUGIN_LOCATION=/nas/dba_software01/software/em/OMS/13.2 Recover configuration: omsca recover -ms -backup_file /nas/oem/swlib/opf_admin_ _ bka -AS_HTTPS_PORT MSPORT MS_HTTPS_PORT EM_NODEMGR_PORT EM_UPLOAD_PORT EM_UPLOAD_HTTPS_PORT EM_CONSOLE_PORT EM_CONSOLE_HTTPS_PORT config_home /nas/oem/oms/gc_inst -EM_INSTANCE_HOST xxxx2h.wf.com -EM_BIP_PORT EM_BIP_HTTPS_PORT 9803

42 42 EM 13c Upgrade Details (Day 2) Update Lock files update and move the lock files and recycle OMS before continuing Configure agent for OMS2 agentdeploy.sh AGENT_BASE_DIR=/nas/oem/oms/agent13c AGENT_INSTANCE_HOME=/nas/oem/oms/agent13c/agent_inst ORACLE_HOSTNAME=xxxx2h.wf.com AGENT_PORT=3872 -configonly OMS_HOST=xxxx2h.wf.com EM_UPLOAD_PORT=4900 AGENT_REGISTRATION_PASSWORD=xxxxx Repeat for OMS3 Repeat steps for OMS3 Update Keystores We were using demo Deploy agent to BCP Hosts Used to monitor GI and the rest of the Oracle stack

43 43 EM 13c F5 Changes Added 443/5443 for secured routing (OMS/BIP) BIP Added Ports AOM Added Ports Minor send/receive changes read the HA doc twice

44 44 Local agents installed on OMS hosts Shared OMS/OMR environment GI - CRS/ASM on OMS hosts Distinct Oracle Stack on local disk (not on nas) Separate agents required for monitoring GI/DB

45 45 AOM Installation Planning for future use of AOM Wish list more automation AOM will run on Standby Nodes Distinct AOM NAS is required AOM NAS replication performed in reverse

46 46 EM 13c upgrade (some) potential issues Java security parameter change for AIX and Solaris Agents Remove MD5 from agent java.security (jdk.certpath.disabledalgorithms) When not using third party certs Double check that your software Library is in sync across all nodes MySQL plugin not in the base 13c upgrade Be careful estimating OMS log growth. 100GB is NOT ENOUGH SWLIB 100GB OMS 220GB was 100GB AOM 25GB Required WLS parameter change because of 12c agents Added Dweblogic.security.SSL.minimumProtocolVersion=TLSv1.2

47 47 Completion of Wells Fargo's EM 13c Upgrade Use Gold Images! Next up! Tech Refresh Migrate all three OMS installs to new hardware Each prod environment will be supported by 4 OMS nodes All OMRs will be migrated to the Exadata platform (Four node RAC DBs)

48 Program Agenda Enterprise Manager Release Roadmap Upgrade Overview Upgrade and Transitioning to DR Readiness Wells Fargo: Upgrade to 13c DELL: Zero Downtime Patching with Level 4 Architecture Copyright 2018, Oracle and/or its affiliates. All rights reserved.

49 Oracle Enterprise Manager: Zero Downtime Patching Level 4 High Availability Architecture (PRO4475) Pan Lee Chin

50 Oracle Enterprise Manager 13c at Dell Non-Prod - Host (EBS, Middleware, WebLogic, Siebel, Golden Gate, Database) Targets Prod - Host (EBS, Middleware, WebLogic, Database, Beacon) Targets 18k Database Target 22k Metric Extension (DB, Application, Fusion Middleware) 530 Application Target (EBS, Siebel) 550 Beacon 120 Users 52k Middleware Target (Golden Gate, Fusion Middleware) 5 Downstream Applications 1.1k Grouping 104k Total Targets 50 Copyright 2018 Dell Inc.

51 Dell: Prod OEM Architecture Oracle Management Agent ( ) OMA OMA OMA OMA OMA OMA OMA OMA OMA OMA OMA OMA 3DNS Controller BIG IP Production App Server Cluster PC1 Oracle Management Service ( ) Rsync BIG IP DR App Server Cluster PS3 Primary OMS Additional OMS Additional OMS Additional OMS Additional OMS 40 GB Primary OMS Additional OMS Additional OMS Additional OMS Additional OMS Primary Cluster DB SCAN Name Oracle Management Repository ( ) Standby Cluster DB Data Guard Archive Archive 51 Copyright 2018 Dell Inc.

52 OMS Mode How to Perform ZDT Patching with L4 HA Architecture Preparation Download Patch Standby OEM data is updated as Primary OEM Standby DB data is updated Latest Opatch Latest OMSPatcher omspatcher apply -analyze emctl exportconfig oms DR DB will automatically sync up with Primary DB Rsync cron job update OMS Verify total target status Bring up Standby OEM Shut down Primary OEM Verify OEM console up (3DNS, dedicated server URL) Start patching Verify again total target status No additional task for OMS and OMR DB configure with scan name OMS in load balancing design Execute Bring up Primary OEM Shut down Standby OEM Verify OEM console up (3DNS, dedicated URL) Check total target status health opatch lsinventory, omspatcher lspatches updated primary and standby Post Patch DR DB will automatically sync up with Primary DB Rsync cron job update OMS Primary OEM Standby OEM Primary OEM Standby OEM Primary OEM Standby OEM 52 Copyright 2018 Dell Inc.

53 Patch Verification Snapshot Zero Downtime Patching Apply in Dell OEM Non-Prod and Production List of PSU patches applied: OEM13c Release 2 Patch Set Update for Oracle Management Service OEM13c Release 2 Patch Set Update for Oracle Management Service OEM13c Release 2 Patch Set Update for Oracle Management Service Production Primary OEM RSync Production Standby OEM 53 Copyright 2018 Dell Inc.

54 Patch Verification Snapshot Zero Downtime Patching Apply in Dell OEM Non-Prod and Production List of OMS Bug Fix patches applied: Cluster is showing under BO but cluster instances are not showing BO Agent Resync for non super admin EM 13.2 Creation of Node Level Blackout Including Targets Partially April Agent BP deploy from Console fails with metadata error RSync Production Primary OEM Production Standby OEM 54 Copyright 2018 Dell Inc.

55 Dell Feedback Zero Downtime Patching Zero Downtime Availability ZDT Patching with L4 HA Architecture is excellent Easier get approval Flexibility OEM running up during patch window Targets are monitor during patch Patch window is transparent Bug fix can easier schedule Manageability Pre-task to disable notification before patch is no require 55 Copyright 2018 Dell Inc.

56 Program Agenda Enterprise Manager Release Roadmap Upgrade Overview Upgrade and Transitioning to DR Readiness Wells Fargo: Upgrade to 13c DELL: Zero Downtime Patching with Level 4 Architecture Copyright 2018, Oracle and/or its affiliates. All rights reserved.

57 Copyright 2018, Oracle and/or its affiliates. All rights reserved.

58 Technical Sessions ID Title Day Time Location PRO4281 Getting More from Your Data with Oracle Enterprise Manager Wednesday 12:30 pm 1:15 pm PRO4371 Monitoring Across the Globe: Unifying IT Health Across Oracle Enterprise Manager Sites Keynote Session Thursday 9:00 am 9:45 am PKN6465 Customer Panel: Modern Management and Security in Action Wednesday 3:30 pm 4:15 pm Demos Title Oracle Enterprise Manager Overview Oracle Management Cloud Overview Labs Location Moscone South Moscone South Marriott Marquis Golden Gate A Marriott Marquis Golden Gate C1 ID Title Day Time Location HOL6346 Simplify Migration to Oracle Cloud Infrastructure and Autonomous PaaS with Oracle Management Cloud Wednesday 12:45 pm 1:45 pm Yerba Buena Center for the Arts Theater Marriott Marquis Salon 14/15 Copyright 2018, Oracle and/or its affiliates. All rights reserved. 58

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