Tickets can be purchased at the Zoo on the night, unless sold out. We recommend you pre-book online to guarantee entry and avoid disappointment.

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Evangeline Underwood
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1 VIVID 2018 FAQ

2 TICKETS How do I purchase tickets? Amex Card Members can purchase Lights for the Wild tickets online here: To book in for Roar & Snore and receive a 10% discount please call For American Express Cards issued outside Australia and New Zealand please call Moshtix Customer Service Team to process transaction. Moshtix are available on 1300 GET TIX ( ) Monday to Friday 9am to 7pm and Saturday 9am to 5pm AEST. They are closed Sundays and Public Holidays. Can I buy tickets at the Zoo on the night? Tickets can be purchased at the Zoo on the night, unless sold out. We recommend you pre-book online to guarantee entry and avoid disappointment. What is the American Express Sky Pass? Thanks to our presenting Partner American Express, there will be a limited number of tickets per night available for purchase at no additional cost. The American Express Sky Pass features a round trip on the Sky Safari, giving visitors an exclusive bird s eye view of the light walk and illuminated city skyline. Tickets can be booked online here: Does a Vivid ticket give me entry to the Zoo during the day? No, entry for Vivid Sydney at Taronga Zoo commences at 5.30pm. You can purchase a combo ticket for a day visit to Taronga Zoo and evening visit to Vivid Sydney at Taronga Zoo when you book online here: Can I purchase a combo ticket? You can purchase a combo ticket for a day visit to Taronga Zoo and evening visit to Vivid Sydney at Taronga Zoo. To purchase, select the date and session time you wish to visit Vivid, then select the option Combo Zoo and Vivid Tickets and proceed to checkout. If purchase a combo ticket you ll need to come up to the main entry plaza for re-entry for the beginning of your Vivid Sydney at Taronga Zoo experience. The combo ticket is only valid for use on the same day. 2

TRANSPORT How do I get to the Zoo at night? There are lots of transport options available for visitors to Vivid Sydney at Taronga Zoo.

The Zoo is located 12 minutes from Circular Quay by ferry or a short bus trip from the city or North Sydney.

info or call 131500 for up-to-date information and timetables. Will there be additional ferries at night?

To enable quick return journeys at the end of the evening, ferries will depart from Taronga every 15 mins from 9.

There will be regular bus services to transport visitors from the wharf to the Zoo s top entrance.

No they will be regular Sydney public bus services, so please ensure you have your ticket or Opal card ready.

3 TRANSPORT How do I get to the Zoo at night? There are lots of transport options available for visitors to Vivid Sydney at Taronga Zoo. You can drive and park at the Zoo but there are limited spaces so the best option is to take public transport. The Zoo is located 12 minutes from Circular Quay by ferry or a short bus trip from the city or North Sydney. Additional ferry services to Circular Quay and bus services to Spit Junction will be running from the zoo during Vivid. Visit or call for up-to-date information and timetables. Will there be additional ferries at night? Yes, additional ferries will operate every 30 mins from Circular Quay to Taronga Zoo from 7pm-8.30pm every night of Vivid Sydney. To enable quick return journeys at the end of the evening, ferries will depart from Taronga every 15 mins from 9.15pm with the last ferry leaving the Zoo wharf at 10pm. How do I get from the wharf to the Zoo s top entrance? There will be regular bus services to transport visitors from the wharf to the Zoo s top entrance. Please note there will be no entry via the Zoo s lower entrance or Sky Safari cable car. Is the bus a free shuttle service? No they will be regular Sydney public bus services, so please ensure you have your ticket or Opal card ready. Can I take the Sky Safari from the lower entrance? No, entry to the Sky Safari will only be possible for American Express Sky Pass holders at the Zoo s top entrance. The Sky Safari will be providing round trips, giving visitors a bird s eye view of the light walk and illuminated city skyline. Please note visitors will not be exit the Sky Safari at the Zoo s lower entrance. How much does parking cost? The car park is $9.00 for guests entering after 4pm. 3

4 THE EVENT What time does Vivid Sydney at Taronga Zoo open? Taronga Zoo closes at 4:30pm to day visitors. Vivid Sydney at Taronga Zoo is then open from 5:30pm - 9:30pm every night of Vivid from Friday 25 May to Saturday 16 June. Last entry is at 08:30pm. How long does the light walk take? The light walk will take approximately 1 to 1 ½ hours at a comfortable pace. Download your Vivid Sydney at Taronga Zoo map here: [LINK] Is the Zoo an accessible site? Taronga Zoo is an accessible site, but it does contain some steep slopes and the light walk is no exception. To get the most out of your experience, comfortable shoes and attire are highly recommended. Please contact us if you may require assistance. For full information on accessibility at Taronga Zoo, please visit: Will there be places to eat? Yes, food and beverage outlets will be open at Taronga Zoo during the evening, as well as additional Vivid-only food and beverage pop-ups, and Taronga s retail outlets to purchase keepsakes and other wildlife memorabilia. Additionally, dinner sessions at The View restaurant are available to book as an add-on to your Vivid experience. These locations are marked on the Vivid Sydney at Taronga Zoo map. Taronga is a non-profit organisation and purchase helps support our wildlife conservation efforts. Keep an eye on AmexInvites.com.au closer to the event, as we ll be releasing a range of benefits you can take advantage of when you re on site at Taronga Zoo. What happens if it rains? As an outdoor event, Vivid Sydney at Taronga Zoo is subject to weather. Please note the event will proceed rain or shine. We strongly recommend you come prepared with wet weather gear, raincoats and ponchos and something waterproof to sit on in case of rain. Ponchos and umbrellas are available to purchase at the Zoo s retail outlets. 4

ANIMALS How will the animals respond to the light sculptures and extended opening hours during Vivid Sydney?

The locations of the lanterns and light sculptures for Vivid Sydney at Taronga Zoo have been carefully chosen to focus on public areas rather than animal exhibits.

Additional keepers that are very familiar with the behaviours of all our animals will work later shifts to monitor them.

5 ANIMALS How will the animals respond to the light sculptures and extended opening hours during Vivid Sydney? Rest assured that Taronga s first concern is always the welfare of the remarkable animals in our care. The locations of the lanterns and light sculptures for Vivid Sydney at Taronga Zoo have been carefully chosen to focus on public areas rather than animal exhibits. Taronga s animals also have access to the comfort and shelter of their night dens and inside areas, but it s not uncommon for certain animals to choose to remain outside during night events. Planning has included detailed assessments from keepers, veterinarians and behavioural studies experts to ensure that the event will not be problematic for our animals. Additional keepers that are very familiar with the behaviours of all our animals will work later shifts to monitor them. The actual lighting within the zoo is largely based on softly glowing lanterns, not an intense lighting display. These lanterns will gradually be switched on in late afternoons so that our animals can become accustomed to them. Will visitors get to see animals during Vivid Sydney at Taronga Zoo? The focus of Vivid Sydney at Taronga Zoo will be on the amazing light sculptures and lanterns, along with Taronga s spectacular harbour and skyline views. After the animals have retired to their night quarters for the evening, the lights of Vivid Sydney at Taronga Zoo will take centre stage. 5

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