PALYJA. The Water Operation for Western Jakarta. 6 March 2013 PT PAM LYONNAISE JAYA

Transcription

1 PALYJA The Water Operation for Western Jakarta 6 March 2013 PT PAM LYONNAISE JAYA 1

2 HISTORY AND BACKGROUND 2 2

3 HISTORY UPP BARAT UPP PUSAT UPP SELATAN Western part of Jakarta since February 1 st years concession contract. Eastern part of Jakarta since February 1 st years concession contract. CILIWUNG RIVER June 1997 : Cooperation Agreement between PAM Jaya (DKI Water Operator) and Suez Environnement (Western Jakarta) and with Thames Water (Eastern Jakarta) : boundary of Ciliwung River. Form of Cooperation: Delegation of PAM Jaya water service to the private operators by way of concession. Utilities asset will be returned to PAM Jaya after the end of cooperation period. 3 3

4 INSTITUTIONAL STAKEHOLDERS MAPPING 4 4

5 PALYJA SHARE HOLDING 51% Suez Environnement 49% Astratel Nusantara * Astratel is fully owned by PT Astra International Tbk. 5 5

6 6 PALYJA SCOPE Water supply - Production - Distribution - Customer services (metering billing collection) - Maintenance & Repair - Investment Contract performances measured in terms of Technical Targets and Service Standards 6

7 PALYJA SNAPSHOT AS OF million Population 407,000 Connections 5,300 km Network 159,8M m 3 Volume Billed ,400 Employees 1,171 BIDR Revenue 2012 * ,7 BIDR* 7 Investment

8 HEALTH AND SAFETY 8

9 HEALTH AND SAFETY Frequency rate 2,7 0,403 0,79 (target 2.1) Severity Rate 0,01 0,008 0,0012. (target 0.08) Fatal Accident Medical check up for all PALYJA employees Vehicle Rate Accident **frequency rate: Number of accident per total of hours worked by all employees. ***severity rate: Number of days away from work due to work place injury or illness per total number of hours worked by all employees. 9

10 Water Operating System 10 10

11 JAKARTA MAIN WATER RESOURCES 1% 1% 61% 33% 4% 11

12 PALYJA WATER TREATMENT PLANTS AND DISTRIBUTION CENTERS BTW Cikokol Max 100 l/s WTP Pejompongan 1&2 Max l/s Current water delivery to the system 8.1 m 3/sec BTW Cisadane Max 2900 l/s DCR 4 2,200 l/s DCR 5 1,100 l/s WTP Cilandak 400 l/s Raw Water PJT-II Max 6200 l/s 12 12

13 WATER TREATMENT PLANTS AND MAJOR RESERVOIRS WTP Pejompongan 1 Pejompongan 2 Cilandak Taman Kota Capacity 2,000 l/s 3,600 l/s 400 l/s l/s Pejompongan 1 / Degremont 1953 Capacity: 2,000 l/s Clarifiers 6 Accelerators Filter 48 Rapid Sand Filter Pejompongan 2 / Degremont 1964 Capacity: 3,600 l/s Clarifiers 4 Pulsators Filter 34 Aquazur Type T Filter Major Reservoir Volume Cilandak / 1977 & 1999 (Degremont) Capacity: 2 x 200 l/s DCR 4 22,500 m 3 DCR 5 22,500 m 3 Taman Kota / 2012 Capacity: 150 l/s w ith biological filtration 13 13

14 Distribution Network - TOTAL Network length: 5,300 km - Network Extension 1,320 km - PALYJA rehabilitation 1,008 km of pipe. PALYJA NETWORK Materials: CI: Cast Iron DCI: D uctile Cast Iron GIP: Galvanized Iron HDPE: H igh Density Polyethylene PVC: Polyvinyl Chloride STL: Steel Others: Asbestos-Cement and unknown 14 14

15 Network maintenance 2012 Figures More than 63,000 Visible and invisible leaks repaired HELIUM DETECTION: 4,665 km of network inspected to find leakages 2,999 invisible leakages detected 15 15

16 Key Performance Indicators 16 16

17 KEY PERFORMANCE INDICATORS Volume Sold +6.5 millions m3 Non Revenue Water 37,9% 17 17

18 KPI improvements to

19 Improvement of Supply Conditions Continuous Supply Intermittent Supply No Water In 15 years, around 2300 km of pipe have been laid for rehabilitating or extending the network 19 19

20 TARIFFS 20

21 TARIFF STRUCTURE SINCE JANUARY 2007 Governor s decree. No. 17/2006 Categories Description Dated: 15 January m m 3 >20 m 3 K I Social Customers 1,050 1,050 1,050 K II Low Income Domestic 1,050 1,050 1,575 K III A Middle Class 3,550 4,700 5,500 K III B Upper Class & Small Business 4,900 6,000 7,450 K IV A Upper Class & Small Business 6,825 8,150 9,800 K IV B Non Domestic 12,550 12,550 12,550 Note: The above tariff grid is based on volumetric calculation only and does not include fixed costs 21 21

22 TARIFF STRUCTURE SOCIAL (KI) LOW-INCOME (KII) MIDDLE CLASS (KIIIA) Customer category is defined based on housing surface : KII : 28.8 m 2 KIIIA : 28.8 to 70 m 2 KIIIB : 71 to 120 m 2 KIVA : > 120 m 2 KIVB : defined based on the usage of the building or the business activity present in the building. UPPER CLASS & SMALL BUSINESS (KIIIB) UPPER CLASS & SMALL BUSINESS (KIVA) NON DOMESTIC (KIVB) 22 22

23 CROSS SUBSIDIZED STRUCTURE Customers, Volume sold and Revenue per Tariff group 23 23

24 CROSS SUBSIDIZED STRUCTURE Water Tariff per Tariff group (volumetric) Around 83% of customers, consuming 50% of the water is paying less than the cost of the service Water Charge (Indexed) Indexed Water Charge Frozen Water Charge 8,102 IDR/m3 7,248 IDR/m

25 Evolution of Customer database 1998 / % + 92% 1998 : 201, : 407, % + 78% + 842% + 72% Domestic and in particular low incom e population (K2 +K3A) benefited the most of Coverage extension and increase in connections 25 25

26 ISO Certifications 26 26

27 Certifications ISO / ISO 9001 / OHSAS ISO 17025: 2000 certification on Laboratory Management System Application awarded in 2005 for Central Laboratory and its supporting process. ISO 9001: 2008 certification on Quality Management System Application awarded in: UPP and support process (awarded in 2009) Water Treatment Plant and its supporting process. (awarded in 2010) Water Distribution Process and its supporting process, (awarded in 2011) Customer complaints handling (awarded in 2012) OHSAS Certificate: awarded in 2010 for Occupational Health and Safety

28 NEW ISO CERTIFICATION Certification for Complaints Handling by Customer Care Department, August,

29 CORPORATE SOCIAL RESPONSIBILITY 29 29

30 PALYJA CORPORATE SOCIAL RESPONSIBILITIES VISION ENVIRONMENT - PALYJA GREEN COMMUNITY - DREDGING - CAR EMISSION TEST, - SAVE GROUND WATER CAMPAIGN - ONE EMPLOYEE = ONE TREE WATER FOR ALL - GLOBAL PARTNERSHIP ON OUTPUT BASED AID (GPOBA) - MASTER METER - WATER KIOSK HEALTH & EDUCATION - MASS MEDICATION - BLOOD DONATION, - SCHOLARSHIP - STUDENT VISIT TO PALYJA FACILITIES - W RITING CONTEST FOR SCHOOL STUDENT - WATER EDUCATION EXHIBITION HUMANITARIAN RELIEF DONATIONS AND SUPPORT ACTIONS FOR DISASTER VICTIMS, MISSION RELIEF: ACEH, YOGYAKARTA, TASIKMALAYA & PADANG 30

31 THANK YOU Melayani Dengan Hati PT PAM LYONNAISE JAYA 31