Client Information. Report Information. Client ID: Joel Harper, Customer Relations Manager. International Banking Corp of Europe, Ltd.

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2 Client Information Client ID: Supervisor: Company: Joel Harper, Customer Relations Manager International Banking Corp of Europe, Ltd. Report Information Report Title: Weekly SLA Report Report Release Number: 1.0A Generated by Argent Reports Page 1 of 10

3 Argent License Usage Argent Defender Argent Guardian Ultra Argent Sentry Ultra Argent for Compliance Argent for Exchange Argent for SNMP Windows 10 / / / 0 3 / / 100 N/A Cluster N/A 2 / 100 N/A 0 / / 100 N/A Solaris N/A 0 / 100 N/A 1 / 100 N/A N/A HP-UX N/A 0 / 100 N/A 0 / 100 N/A N/A AIX N/A 0 / 100 N/A 0 / 100 N/A N/A SCO N/A 0 / 100 N/A 0 / 100 N/A N/A Linux 0 / / 100 N/A 2 / 100 N/A N/A TCP/IP N/A 172 / Unlimited N/A 0 / Unlimited N/A 3 / Unlimited iseries N/A 1 / 100 N/A 0 / 100 N/A N/A URL 3 / 100 N/A 4 / 100 N/A N/A N/A SMTP N/A N/A 0 / 100 N/A N/A N/A FTP N/A N/A 0 / 100 N/A N/A N/A ESX Host N/A N/A N/A 0 / 100 N/A N/A ESX Datacenter N/A N/A N/A N/A N/A N/A ESX Cluster N/A N/A N/A N/A N/A N/A ESX Resource Pool N/A N/A N/A N/A N/A N/A XenServer N/A N/A N/A N/A N/A N/A Generated by Argent Reports Page 2 of 10

4 Global SLA - Downtime Reports By Location Time Zone Range All Times In Server Time, UTC +1 (Adjusted for Daylight Savings) Past 7 Days As Of 17 Jun 2017 (Grouped by Location) Location Count Status Downtime % Downtime Total Uptime % Uptime Total Edinburgh % 77:42: % 139:12:56 Stockholm % 61:04: % 155:15:28 Marseille % 51:45: % 189:14:10 Barcelona 9 0% 00:00:00 100% 216:00:00 London 10 0% 00:00:00 100% 240:00:00 Monaco 9 0% 00:00:00 100% 216:00:00 Naples 29 0% 00:00:00 100% 696:00:00 Helsinki 11 0% 00:00:00 100% 264:00:00 Zurich 5 0% 00:00:00 100% 120:00:00 Budapest 8 0% 00:00:00 100% 192:00:00 Prague 2 0% 00:00:00 100% 48:00:00 Edinburgh: AG-DHCP-55A Detected Down Detected Up Outage (hh:mm:ss) Wed. 11 Jun :02:55 Wed. 11 Jun :07:53 07:05:58 Fri. 13 Jun :11:01 Fri. 13 Jun :23:42 06:12: % Downtime 62.17% Uptime 13:18:39 Total Outage Edinburgh: FILE-W2K-VT00 Detected Down Detected Up Outage (hh:mm:ss) Tue. 10 Jun :00:14 Tue. 10 Jun :15:05 00:15: % Downtime 72.44% Uptime 07:23:53 Total Outage Generated by Argent Reports Page 3 of 10

5 Disk Growth At-A-Glance - Critical Servers Time Zone All Times In Server Time, UTC +1 (Adjusted for Daylight Savings) Range Past 7 Days As Of 17 Jun 2017 Time Resolution Daily Generated by Argent Reports Page 4 of 10

6 Failed Logon Counts - Grouped by User Time Zone All Times In Server Time, UTC +1 (Adjusted for Daylight Savings) Range Past 7 Days As Of 17 Jun 2017 Filters None hal.jones (Showing Last 5 Lines) Logon Time Logon Server User Name Client IP Address Logon Type Previous Instance Elapsed Sec. 17 Jun :20:20 ARGENT-MC2 hal.jones Interactive 17 Jun :20:21 ARGENT-DOMAIN hal.jones Interactive 17 Jun :24:44 ARGENT-MC2 hal.jones Interactive 17 Jun :20: Jun :24:51 ARGENT-MC2 hal.jones RemoteInteractive 17 Jun :25:02 ARGENT-MC2 hal.jones RemoteInteractive 17 Jun :24:51 11 Group Count: 138 jane.cooper (Showing Last 5 Lines) Logon Time Logon Server User Name Client IP Address Logon Type Previous Instance Elapsed Sec. 17 Jun :30:14 ARGENT-DOMAIN jane.cooper fe80::cd65:24c4:33bd:29bf Interactive 17 Jun :30:20 ARGENT-DOMAIN jane.cooper Interactive 17 Jun :30:20 ARGENT-MC2 jane.cooper Interactive 17 Jun :30:21 ARGENT-DOMAIN jane.cooper Interactive 17 Jun :30: Jun :33:21 ARGENT-MC2 jane.cooper Interactive Group Count: 161 john.ray (Showing Last 5 Lines) Logon Time Logon Server User Name Client IP Address Logon Type Previous Instance Elapsed Sec. 17 Jun :50:38 ARGENT-MC2 john.ray RemoteInteractive 17 Jun :19:15 ARGENT-DOMAIN john.ray - Interactive 17 Jun :48:01 ARGENT-MC2 john.ray - Interactive 17 Jun :50:05 ARGENT-MC2 john.ray - Interactive 17 Jun :48: Jun :50:21 ARGENT-DOMAIN john.ray Interactive Group Count: 140 Generated by Argent Reports Page 5 of 10

7 Performance Trends - ebankplus Web Application The following two critical machines host the critical ebankplus web application 1.1 Server Availability - ARGENT-DOMAIN 1.2 CPU Usage - ARGENT-DOMAIN Generated by Argent Reports Page 6 of 10

8 1.3 Memory Usage - ARGENT-DOMAIN 1.4 Free Disk Space - ARGENT-DOMAIN Generated by Argent Reports Page 7 of 10

9 2.1 Server Availability - ARGENT-MC2 2.2 CPU Usage - ARGENT-MC2 Generated by Argent Reports Page 8 of 10

10 2.3 Memory Usage - ARGENT-MC2 2.4 Free Disk Space - ARGENT-MC2 Generated by Argent Reports Page 9 of 10

11 Events and Incidents - MOBAR Banking App Node: MOB-PROD-X00B Date/Time Node Relator Rule Status Resolution 15 Jun :00 MOB-PROD-X00B REL_CPU_BUSY PRF_CPU_GT_80 Resolved 86 minutes Long Description Processor(0)\% Processor Time = (> 80) Memo 15 Jun :26:05 Restarted services... OK now (chris.smith) Alert Memo alert _SERVER_TEAM is executed successfully. 13 Jun :12 MOB-PROD-X00B REL_DISK_CHECK PRF_FREE_SPACE_LT_15 Answered -- Long Description LogicalDisk(E:)\% Free Space = (< 15) Memo None Alert Memo SMS alert SMS_STORAGE_TEAM is executed successfully. 6 Jun :37 MOB-PROD-X00B REL_SLA_CRITICAL NDE_TCPIP_PING Resolved 7 minutes Long Description Failed to ping server 'MOB-PROD-X00B' IP_REQ_TIMED_OUT (11010) Memo 6 Jun :39:45 What happened? Get this corrected ASAP (john.ray) 6 Jun :42:08 ON IT (ben.snow) 6 Jun :44:16 Back online now (ben.snow) Alert Memo SMS alert SMS_INFRASTRUCTURE is executed successfully. Node: MOB-SQL01-VM Date/Time Node Relator Rule Status Resolution 8 Jun :21 MOB-SQL01-VM REL_CPU_BUSY PRF_CPU_GT_80 Unanswered -- Long Description Processor(0)\% Processor Time = (> 80) Memo 8 Jun :17:26 Should I be concerned? (john.ray) Alert Memo alert _SERVER_TEAM is executed successfully. Generated by Argent Reports Page 10 of 10