Season. manual TICKET HOLDER OKLAHOMA CITY REDHAWKS 1

Transcription

1 Season TICKET HOLDER manual 2014 OKLAHOMA CITY REDHAWKS 1

2 HERE S TO ANOTHER AWESOME SEASON! Michael Byrnes President & General Manager, Oklahoma City RedHawks DEAR REDHAWKS SEASON TICKET HOLDER, Welcome to Chickasaw Bricktown Ballpark, home of the Oklahoma City RedHawks. We can t wait for the 2014 season, and I m sure that you ll notice a few changes as you walk around the concourse. Another off-season, another round of improvements and updates to one of the best facilities in all of Minor League Baseball. As a Season Ticket Holder, you will continue to enjoy amazing fireworks displays after each Friday night home game, and our Sunday games are preceded by autographs and followed by an opportunity for all kids 12 and under to run the bases. And don t forget our unique giveaway nights and exciting traveling entertainment acts that will join us throughout the season. With benefits like these, you may want to invite your friends. I want to remind you that we have several ways to help you host outings for more than a few at a time. Whether your group consists of 10 people or 4,000, we have the perfect group package. From group picnics with all-you-caneat ballpark fare, to the private, open-air Devon Energy Deck in prime home run territory, to comfortable, climate-controlled Entertainment Suites, we ve got you and your party covered. Each private hospitality area has several mouthwatering menu choices and a variety of drink options. Additionally, your group will always leave the park with a limited edition RedHawks baseball cap and a smile on their face. And they ll never forget the moment that they see your group s name in lights on the video board, either! TABLE OF CONTENTS... My OKC RedHawks Account... Fantastic Fan Events... Ticket Information... Group Ticket Information... Ballpark Map... A-Z Guide to Chickasaw Bricktown Ballpark... Additional Useful Information The 2014 season is going to be memorable, and the entire RedHawks family is eager to share it with you. Please take a moment to check out the unique and exciting benefits that come with being a RedHawks Season Ticket Holder. If you have any questions, please don t hesitate to contact me at michael.byrnes@okcredhawks.com and let me know how we can best serve you Connect With Us... Feedback 2 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 3

3 MY OKC REDHAWKS ACCOUNT MANAGE YOUR ACCOUNT ONLINE Your My OKC RedHawks Account Manager is a one-stop location for all online account management. Make deposits and payments, renew your season ticket package, track ticket usage and update your profile -- all from your own personal online account. To get even more out of your season ticket investment, take advantage of our electronic ticketing capabilities, which allows you to your season tickets to friends and clients free of charge. We think you ll find innovative ways to use all of your tickets at My OKC RedHawks Account Manager. (You will need Adobe Acrobat to download the tickets.) ACCESS YOUR PERSONAL ACCOUNT Step 1: Go to okcredhawks.com and select Account Manager from the Tickets & Promotions drop-down menu. Step 2: Login to your personal account with your account number or and password. Step 3: Start managing your tickets! YOUR TICKETS You can send your tickets to anyone you would like, even up until two hours before game time, via ticket forwarding. This service allows you to tickets to friends, family or clients when you can t attend a game. Step 1: Login to My OKC RedHawks Account Manager. Step 2: Select the tickets that you wish to send. Step 3: Enter the recipient s information. Step 4: Select Forward. It s so easy you don t even need to have the tickets in hand. Avoid the hassles of overnight and in-person delivery and start enjoying the benefits of this service. How it works Each of your season tickets carries a unique barcode, ensuring its authenticity. During this process, the barcode on your original season ticket is canceled and a new one is issued electronically. Once you have forwarded your tickets, the original tickets are no longer valid and will not be accepted for entry to the ballpark. The recipient is ed a new ticket with a unique barcode via TicketFast that can be printed using a standard printer. WHAT IS THE FEE? The RedHawks cover all of the fees associated with this service for our season ticket holders. Ticket forwarding is FREE (no charge at all) for all RedHawks season ticket holders. FIREWORK NIGHTS We ll light up the sky after every Friday game in 2014, including a spectacular Fourth of July celebration! Join us for the below dates: Friday, April 11 Friday, April 25 Friday, May 9 Friday, May 30 Friday, June 13 Friday, June 27 Friday, July 4 Friday, July 18 Friday, August 8 Friday, August 22 FANTASTIC FAN EVENTS OU vs. OSU BEDLAM BASEBALL GAME On Thursday, May 15th, the University of Oklahoma will take on Oklahoma State University as part of the yearly tradition that is the Bedlam Series. Visit okcredhawks.com for additional details as they become available. Big 12 CHAMPIONSHIP From Wednesday, May 21st until Sunday, May 25th, Chickasaw Bricktown Ballpark turns into the place to be for college athletics as we play host to the Big 12 Championship. The top teams from the conference will be in town to play in a tournament that spans five days. Visit okcredhawks.com for additional details as they become available. PROMOTIONAL NIGHTS Be sure to join us on the following special nights as we welcome outside entertainment acts to Chickasaw Bricktown Ballpark for exciting in-game performances! Saturday, April 26: ZOOperstars! Saturday, June 14: BirdZerk! Saturday, July 19: ZOOperstars! Saturday, August 2: OKC Disc Dogs GIVEAWAY NIGHTS As a RedHawks Season Ticket Holder, you re guaranteed a giveaway item as part of your ticket package. But that doesn t mean you can t come early and be one of the first 2,000 fans to all of the following games and collect all of the 2014 RedHawks giveaway items! Saturday, May 10: Baseball Hat Friday, June 13: BBQ Set Friday, July 18: Sport Necklace Saturday, August 23: Garden Gnome 4 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 5

4 LEGENDS LOUNGE Legends Lounge Our all-inclusive Legends Lounge is the premier choice for business entertainment in OKC. Whether you re treating clients to a game or rewarding employees with a welldeserved night out, this is the way to do it. Club Membership Experience a whole new level of service, value, and luxury with our improved Club Membership. This all-inclusive ticket option combines some of the best seats in Chickasaw Bricktown Ballpark with truly remarkable amenities, so you can cheer on the RedHawks while enjoying a superb view of the field and excellent service. Benefits Legends Lounge Club Membership In-Seat Service Diamond Lounge Access Legends Lounge Access CLUB MEMBERSHIP Free Beer and Wine All-You-Can-Eat Food All-You-Can-Drink Soda/Water Exclusive Gift Premium Seats Priority Access for Special Events, Including Big 12 Championship and Bedlam Tickets VIP Parking Pass Access Flexible Payment Plans Unused Ticket Exchange 6 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 7

5 TICKET INFORMATION AND POLICIES ACCESSIBLE SEATING Chickasaw Bricktown Ballpark meets the Americans with Disabilities Act (ADA) requirements for handicapped seating. If you would prefer accessible seating, please advise your account representative. TICKETS In case of last minute changes in plans, season ticket holders have the option to tickets to clients or friends (see page 4). LOST OR STOLEN TICKETS Please treat your tickets like cash and always keep them in a safe place. The Oklahoma City RedHawks are not responsible for lost or stolen tickets. In the event your tickets are stolen, please file a police report. Send us a copy of the report and we will issue replacement tickets. Additionally, excessive heat can damage tickets; please do not leave them in your car. RAINED OUT GAMES The Oklahoma City RedHawks will make every reasonable attempt to complete each and every home game. However, in the event of a rain out in which (5) innings have not been completed (4 1/2 if the RedHawks are leading), your ticket can be exchanged for a ticket of equal or lesser value for any future regular season game during the same season and is subject to availability. RESALE OF TICKETS RedHawks tickets are the property of the Oklahoma City RedHawks and may not be sold or distributed. Attempted or actual resale or distribution of tickets at any price is prohibited. RedHawks management reserves the right to confiscate any tickets being sold or distributed. SEASON TICKET HOLDER GIFTS Vouchers for guaranteed giveaway items are included in your season ticket package. They can be brought to the Sonic Customer Service Booth behind section 113 during RedHawks games to redeem your giveaway item so that you do not need to wait in line at the gate with the general public. Please contact your account representative with any questions. THE LAWN The Lawn is the grass area beyond the outfield fences. General admission seating is available in this area for all games. Blankets and back supports are welcome, but please note that lawn chairs, umbrellas, tents, or inflatable chairs are not permitted. GROUP TICKETS Let us help you create a group outing for your company, family, friends, business, church, school or organization. We have options for groups of 10 or more, but seating is limited. Call your account representative to schedule your group outing today. Group tickets, Entertainment Suites or Legends rentals, and the Devon Energy Deck may be reserved with a 10% deposit. TICKET EXCHANGES CLUB MEMBERSHIP Club Members may exchange tickets in accordance with the regular season ticket holder exchange policy. Both tickets and access to the club level and Diamond Lounge are subject to availability. For an individual game, access to the Diamond Lounge for exchanged tickets is limited to the number of regular season Club Membership tickets owned. For example, if four Club Membership season tickets are owned, up to four exchanged club tickets may be granted access to the club level and Diamond Lounge for an individual game. If more than four Club Membership tickets are exchanged for an individual game, only four exchanged tickets will be granted access to the club level. Again, all ticket exchanges are subject to ticket availability and available capacity for the club level. It is not uncommon for weekend games to reach capacity early so please plan ahead when possible. If the club level is at capacity, best available field seats with club level and Diamond Lounge access will be provided. 8 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 9

6 TICKET EXCHANGES FIELD AND TERRACE SEATS Season ticket holders may exchange unused season tickets for tickets of equal or lesser value to any game during the 2014 season, subject to availability. Tickets may only be exchanged once. Exchanges can be processed during regular business hours at the Chickasaw Bricktown Ballpark Ticket Office. It is suggested that all ticket exchanges be processed in advance of the game date for which the tickets are being exchanged. Please contact your account representative with any questions regarding this process. TICKET EXCHANGES LEGENDS MEMBERSHIP Legends Members may exchange tickets in accordance with the regular season ticket holder exchange policy. Both tickets and access to the Legends Lounge are subject to availability. Additionally, please note that the Legends Lounge is only open on Fridays and Saturdays, as well as select Thursday and Sunday games. If you wish to exchange Legends Membership tickets for a game that the Legends Lounge is not open, $10 Hawks Cash (redeemable for any food or beverage in the ballpark) per seat will be provided in place of the Legends Lounge buffet. TICKET POLICY FOR CHILDREN Any fan two (2) years or younger does not need an individual ticket, provided they sit on an adult s lap during the game. WILL CALL WINDOW & TICKET OFFICE HOURS The Will Call window is located at the Chickasaw Bricktown Ballpark Ticket Office on the west side of the ballpark off of Mickey Mantle Dr. During the season, the ticket office will open at 10:00 a.m. Monday through Friday, 10:00 a.m. on Saturdays with RedHawks home games, and two (2) hours prior to first pitch on Sundays. Will Call will remain open until the start of the 7th inning. The Ticket Office will be closed on Saturdays and Sundays with no RedHawks home game. GROUP TICKET INFORMATION GROUP SEATING: Group seats are located throughout the lower seating bowl, and include some of the best seats in the house. Tickets start at just $6 per person, and the best field seats are just $12 each. All groups will receive a limited edition RedHawks hat for every person with a ticket, and will receive a scoreboard message during the game on the center field video board. PICNIC AT THE PARK: Add an allyou-can-eat picnic package to any group seats. For just $12 per person and the purchase of a group ticket package, you ll receive unlimited food, including draft Pepsi products, iced tea, and lemonade, for two full hours beginning when gates open. DEVON ENERGY DECK: Groups of people can rent our private, openair party deck in prime home run territory near the visiting bullpen. The Devon Energy Deck includes limited edition RedHawks hats for everyone with a ticket, as well as a scoreboard message on the center field video board. Tickets are just $18 per person and require a $100 deposit to reserve the space. Catering options are available. GROUP MINIMUM The group minimum is 10 tickets for all group areas. Please contact your account representative for more information on the hospitality areas listed below, including ways to customize your package. NIGHTLY LEGENDS RENTAL: Looking for a unique location to host your group in a private location away from the general public? Look no further. Our luxurious Legends Lounge is available for nightly rental on select nights and includes field seats along with your air-conditioned, relaxing concourselevel lounge. Tickets start at just $22 per person, and everyone in your group will receive limited edition RedHawks hats. Catering and beverage options are available for purchase. ENTERTAINMENT SUITES: Perfect for corporate meetings, employee incentives, or simply a fun family celebration, our Entertainment Suite experience will no doubt suit your needs. Suite rentals start at $800 and include tickets for people. All suites include air-conditioning, leather furniture, and a flat-screen TV, as well as limited edition RedHawks hats, a scoreboard message, and two (2) parking passes. Catering and beverage options are available for purchase. 10 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 11

7 PROMOTING MY OUTING We can assist in providing you with flyers to distribute to your group or posters to hang up in your office, break room, or lobby. HOW DOES THE PAYMENT WORK? A 10% or $100 deposit is required to hold group seats or a hospitality area for a specific game. The balance is due 30 days prior to the game date. BOOKING MY GROUP To ensure you get the date you want and the seats you want, we recommend booking your group as far in advance as possible. As a RedHawks Season Ticket Holder, you are considered a Preferred Group Buyer and have an opportunity to reserve your group outing before the general public. Simply contact your account representative with any questions or to reserve your group today. PARKING You can purchase parking in advance for just $5 per space. Parking is limited and is based on availability. FUNDRAISING PROGRAM Our fundraising program for groups is easy and rewarding. Simply select the date and ticket package that works best for you and your group. Then we ll re-price the ticket and your organization will keep the difference. We ll even print the new cost on the tickets for you! CATERING OPTIONS Hawks Cash is sold in $5 increments and can be used at any of our concession stands. They are the same as cash at Chickasaw Bricktown Ballpark, and can be purchased at the Ticket Office or through your account representative. Please keep in mind that no change is provided for Hawks Cash. Mickey Mantle Drive MICKEY MANTLE ENTRANCE Ticket Office Will Call JOHNNY BENCH ENTRANCE 100 Flaming Lips Alley Sport Shop PRESS BOX Legends Lounge Sonic Customer Service Booth Lawn Lawn Devon Party Energy Deck Deck Picnic Area WARREN SPAHN ENTRANCE Joe Carter Ave. Reno Ave. 2 S. MICKEY MANTLE DR. OKLAHOMA CITY, OK OKCREDHAWKS 12 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 13

8 A-Z GUIDE TO CHICKASAW BRICKTOWN BALLPARK ATM There is one ATM in Chickasaw Bricktown Ballpark, located inside the Johnny Bench Gate behind home plate and section 110, directly across from the Ticket Information Booth. AUTOGRAPHS Player autographs will be available on Sundays in the RedHawks Team Store and on the first base concourse. Availability begins when gates open and ends thirty minutes prior to game time. EARLY ENTRY ENTERTAINMENT SUITES If your party is in an Entertainment Suite for a RedHawks game, be sure to talk to your account representative regarding early entry to the ballpark. Whether it s for a corporate meeting or presentation or to decorate for a birthday celebration, it s just another perk that we offer our suite guests! ELEVATORS There are two elevators at Chickasaw Bricktown Ballpark. The third base elevator is located next to the stairwell across from sections The first base elevator is next to the stairwell across from sections ENTRANCE GATES For your convenience, there are three entrance gates to Chickasaw Bricktown Ballpark. The Mickey Mantle Gate is located on the west side of the ballpark behind third base, the Johnny Bench Gate is located on the southwest corner of the ballpark behind home plate, and the Warren Spahn Gate is located on the southeast corner of the ballpark near right field. Gates will open one hour prior to the scheduled game time. FAMILY RESTROOMS There are family restrooms available for your convenience behind sections 100 and 109, as well as in the picnic area beyond center field. The club level also has a family restroom on the third base side. FIRST AID If you are in need of medical assistance, please contact the nearest medic, police officer, or RedHawks employee, or visit the Sonic Customer Service Booth behind section 113. FOUL BALLS Each guest assumes all risks and danger arising from the action of the players, coaches, and officials on the field, before, during, or after the actual occurrence of the event. Such risks and danger include but are not limited to being injured by objects such as bats, balls, bases, helmets, and promotional merchandise which are thrown, batted, kicked, shot, tossed, etc. from the field, bullpens, dugouts, photographer s wells and other areas on the stadium grounds. Guests voluntarily agree that the management, facility, city, league, participants, participating clubs, and all of their respective agents, officers, directors, owners, and employees are expressly released by ticket holder from any claims arising from such causes. You may keep any foul ball you catch as a souvenir of your night at Chickasaw Bricktown Ballpark. The RedHawks are not responsible for any injury caused by a foul ball or other debris. GUEST SERVICES The Sonic Customer Service Booth is located on the concourse behind section 113. LOST & FOUND Found items will be taken to the Sonic Customer Service Booth. To claim a lost article, visit Customer Service or call the RedHawks at (405) MERCHANDISE The RedHawks Team Store is located on the main concourse down the third base line behind section 103. PARKING Parking is available in the Red Lot, across Joe Carter Ave. from the southeast corner of Chickasaw Bricktown Ballpark and the Warren Spahn Gate. PEDDLING OR VENDING The peddling or vending of merchandise or printed materials at Chickasaw Bricktown Ballpark or surrounding grounds is not allowed. The Oklahoma City RedHawks must grant written permission for these activities. PLAYBALL! GAME DAY PROGRAM This free game program is available upon entrance to the ballpark and features rosters, team statistics, a scorecard, and other exciting information about what s going on at Chickasaw Bricktown Ballpark. RE-ENTRY If you must leave Chickasaw Bricktown Ballpark during the game, re-entry is permitted. Anyone leaving the ballpark intending to re-enter must have their ticket. Upon exiting, a gate attendant will scan your ticket. When re-entering, an attendant will re-scan your ticket. SMOKING Smoking is not allowed in Chickasaw Bricktown Ballpark. This includes all forms of smoking, including but not limited to cigarettes, cigars, vapor cigarettes and electronic cigarettes. Smoking areas are located outside of the Warren Spahn (right field) and Mickey Mantle (third base) entrance gates. TRESPASSING ON THE FIELD Anyone trespassing on the playing field will be ejected and subject to arrest and prosecution in accordance with city and county law. 14 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 15

9 ADDITIONAL INFORMATION DONATIONS Please see the donation policy located under the Contact Us drop-down menu at okcredhawks.com. DUGOUTS The RedHawks dugout is located on the third base side of the field. The visiting dugout is located along the first base line. FAN MAIL Letters to RedHawks players or mascots should be addressed to the intended party and mailed to: Chickasaw Bricktown Ballpark, 2 S. Mickey Mantle Dr, Oklahoma City, OK, MAJOR LEAGUE AFFILIATION The Oklahoma City RedHawks are the Triple-A, Pacific Coast League affiliate of the Houston Astros. DRIVING DIRECTIONS AND PARKING DIRECTIONS Chickasaw Bricktown Ballpark is located in the vibrant Bricktown District immediately east of downtown Oklahoma City. (The home plate entrance is at the corner of Reno Ave. and Mickey Mantle Drive.) Chickasaw Bricktown Ballpark can be accessed from I-40, which runs east-west beyond the southern border of the property. It can also be reached via nearby Interstates 235 and 35. Parking is available in surface lots and Bricktown garages surrounding the ballpark. FROM THE NORTH Take I-235 to the 6th Street exit. At the end of the ramp, go straight and you ll be on Walnut. Take Walnut several blocks south, over the historic bridge, to Sheridan, Chickasaw Bricktown Ballpark will be to your left. FROM THE SOUTH Take I-35 toward downtown and follow the signs to I-235 north. Proceed north, through the interchange with I-40, and prepare to exit at Sheridan. Go straight at the light, following Sheridan two blocks west to Chickasaw Bricktown Ballpark. FROM THE EAST Two options for fans arriving from the east: 1. Take I-40 toward downtown Oklahoma City, then follow the exit for I-235 north. Stay in right lane and exit almost immediately at Sheridan. Follow the ramp until you get to Lincoln Ave. Go straight, traveling west, two blocks until the ballpark and lots are in sight to the left. 2. It s also possible to take I-40 past Chickasaw Bricktown Ballpark to Robinson Ave. Turn right on Robinson one block to Reno. Go right on Reno, past the arena and under the railroad tracks until the ballpark appears on your left. SPEAKERS We can send you a RedHawks speaker, and it won t cost you a thing. We want you to know all about us, our first-class ballpark and how we make Minor League Baseball fun for all ages. To schedule a speaker, visit the Community drop-down menu on okcredhawks.com and click on Speakers Bureau. Please include the name of your organization, the date and time you are requesting, and whom we should contact. FROM THE WEST Take I-40 to Shields. Continue on the Shields exit ramp making a left towards downtown. Go straight traveling north about 5 blocks until you reach Reno Ave. Turn right on Reno and go roughly three blocks to the ballpark. RED LOT Parking is available in the Red Lot, across Joe Carter Ave. from the southeast corner of Chickasaw Bricktown Ballpark and the Warren Spahn Gate. Please be advised that space is limited in the Red Lot. 16 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 17

10 CONNECT WITH US WE WANT TO HEAR FROM YOU feedback TO: MICHAEL BYRNES President and General Manager Oklahoma City RedHawks FROM: ADDRESS: CITY: STATE: ZIP: DAY PHONE: EVENING PHONE: ADDRESS: I WANT @OKCREDHAWKS #OKCREDHAWKS MAIL, FAX OR Oklahoma City RedHawks Professional Baseball Team ATTN: Michael Byrnes Chickasaw Bricktown Ballpark 2 S. Mickey Mantle Dr. Oklahoma City, OK PHONE: (405) FAX: (405) michael.byrnes@okcredhawks.com 18 OKLAHOMA CITY REDHAWKS OKLAHOMA CITY REDHAWKS 19

11 Mobile App Stay up-to-date with the Oklahoma City RedHawks all year round with our new mobile app! Download the RedHawks App today for FREE from the App Store or Google Play! Connect with the RedHawks NEWS Be the first to know about team news, game recaps, events, promotions, and roster moves. STATS Get up-to-date, real-time stats and standings. LISTEN Tune in for live radio broadcasts or archived interviews. SHOP Purchase game tickets, RedHawks souvenirs, and more. SOCIALIZE Check in at the ballpark, squawk with fellow fans, and share your love for the RedHawks. And much more! Search for OKC RedHawks in the App Store or Google Play to download the official RedHawks App for free today!