COMMITTEE FOR TRANSIT ACCESSIBILITY THE CTA WILL ADJOURN TO A DEMONSTRATION OF NEW FLYER BUS RAPID TRANSIT STYLE BUS* AGENDA

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1 COMMITTEE FOR TRANSIT ACCESSIBILITY Wednesday, June 12, :00 PM THE CTA WILL ADJOURN TO A DEMONSTRATION OF NEW FLYER BUS RAPID TRANSIT STYLE BUS* CALL TO ORDER 1. ROLL CALL VTA Auditorium 3331 North First Street San Jose, CA AGENDA 2. INTRODUCTION OF AUDIENCE MEMBERS 3. PUBLIC PRESENTATIONS: This portion of the agenda is reserved for persons desiring to address the Committee on any matter not on the agenda, within the Committee s jurisdiction. Speakers are limited to 2 minutes. The law does not permit Committee action or extended discussion on any item not on the agenda except under special circumstances. If Committee action is requested, the matter can be placed on a subsequent agenda. All statements that require a response will be referred to staff for reply in writing. 4. Receive the Board of Directors Report. (Verbal Report) CONSENT AGENDA 5. Approve the Regular Meeting Minutes of April 10, INFORMATION ITEM -Receive the Chief Operating Officer's Report. 7. INFORMATION ITEM -Review the Transit Service Changes for July 8, INFORMATION ITEM -Receive FY 2013 Third Quarter Transit Operations Performance Report. BUSINESS REFERRED TO COMMITTEE BY THE BOARD OF DIRECTORS/GENERAL MANAGER 9. INFORMATION ITEM -Receive report on Real time Transit Information Project *The bus demonstration will be held behind Building C North First Street San Jose, CA Administration Customer Service

2 Santa Clara Valley Transportation Authority Committee for Transit Accessibility June 12, INFORMATION ITEM -Review the One Bay Area Grant (OBAG) projects. 11. INFORMATION ITEM -Receive a report on the Transportation Impact Analysis (TIA) Guidelines Update. 12. INFORMATION ITEM -Receive OUTREACH s Senior Mobility Management Model Presentation. (Verbal Report) 13. INFORMATION ITEM -Receive Senior Mobility Guide information. 14. INFORMATION ITEM -Receive a presentation on VTAlerts.(Verbal Report) 15. INFORMATION ITEM -Receive Committee work plan update. REPORTS 16. Receive the City of San Jose Disability Advisory Commission (DAC) Report. (Verbal Report) 17. Receive the Committee Staff Report. (Verbal Report) 18. Receive the Citizens Advisory Committee/Citizens Watchdog Committee Report. (Verbal Report) 19. Receive the Chairperson's Report. (Verbal Report) OTHER 20. ANNOUNCEMENTS 21. ADJOURN to a Demonstration of New Flyer Bus Rapid Transit Style Bus. In accordance with the Americans with Disabilities Act (ADA) and Title VI of the Civil Rights Act of 1964, VTA will make reasonable arrangements to ensure meaningful access to its meetings for persons who have disabilities and for persons with limited English proficiency who need translation and interpretation services. Individuals requiring ADA accommodations should notify the Board Secretary s Office at least 48-hours prior to the meeting. Individuals requiring language assistance should notify the Board Secretary s Office at least 72-hours prior to the meeting. The Board Secretary may be contacted at: (408) , or board.secretary@vta.org, or (408) (TTY only). VTA s home page is: or visit us on at (408) : 中文 / Español / 日本語 / 한국어 / tiếng Việt / Tagalog. All reports for items on the open meeting agenda are available for review in the Board Secretary s Office, 3331 North First Street, San Jose, California, (408) , the Friday, Monday, and Tuesday prior to the meeting. This information is available on VTA s website at and also at the meeting. Page 2

3 4B COMMITTEE FOR TRANSIT ACCESSIBILITY CALL TO ORDER Wednesday, April 10, :00 PM MINUTES The Regular Meeting of the Committee for Transit Accessibility (CTA) was called to order at 1:02 p.m. by Chairperson Morrow in the Auditorium, Building A, Santa Clara Valley Transportation Authority (VTA), 3331 North First Street, San José, California. 1. ROLL CALL Attendee Name Title Status Cam Acker Member Absent Kathy Bonilla Member Present Fred Buzo Council Asst. Board Member Liccardo Present Katie Heatley Ex-Officio Member Present Troy Hernandez Member Present Jeffery Jokinen First Vice Chairperson Present Laura Michels Member Present Aaron Morrow Chairperson Present Lechi Nguyen Member Present David Robinson Member Absent Mark Romoser Member Present Larry Saltman Member Present Dilip Shah Member Present Barbara Stahl Second Vice Chairperson Present Chaitanya Vaidya Member Absent Lori Williamson Member Present 3BA quorum was present. 2. INTRODUCTION OF AUDIENCE MEMBERS Sandra Weymouth, Board Secretary; Scott Haywood, Policy & Community Relations Manager; Joe Pirzynski, VTA Board of Directors Chairperson; Art Douwes, Engineering Operations Manager; David Ledwitz, Management Analyst; Lalitha Konanur, Operations Systems Supervisor North First Street San Jose, CA Administration Customer Service

4 3. PUBLIC PRESENTATIONS Member Shah inquired about the status of his request related to bus route on Dixon Landing Road in the City of Milpitas. 4. Board of Directors Report There was no Board of Directors Report. CONSENT AGENDA 5. Removed from the Regular Agenda and placed on the regular agenda Approve the Regular Meeting Minutes of October 10, Regular Meeting Minutes of January 16, 2013 M/S/C (Bonilla/Saltman) to approve the Regular Meeting Minutes of January 16, Chief Operating Officer s Report M/S/C (Bonilla/Saltman) to receive the Chief Operating Officer's Report. 8. Transit Service Changes for April 1, 2013 M/S/C (Bonilla/Saltman) review the Transit Service Changes for April 1, FY 2013 Second Quarter Transit Operations Performance Report M/S/C (Bonilla/Saltman) to receive FY 2013 Second Quarter Transit Operations Performance Report. 10. Section 5310 Local Review Committee Report M/S/C (Bonilla/Saltman) to receive and there being no objection, the Committee received Section 5310 Local Review Committee Report BUSINESS REFERRED TO COMMITTEE BY THE BOARD OF DIRECTORS/GENERAL MANAGER REGULAR AGENDA 5. Meeting Minutes of October 10, 2012 Member Stahl inquired about the lighting at bus top on Warburton and Monroe in the City of Santa Clara. Jim Unites, Operations Deputy Director and Committee Staff Liaison, stated he will respond to Member Stahl offline. M/S/C (Bonilla/Saltman) to approve the Regular Meeting Minutes of October 10, NOTE: M/S/C MEANS MOTION SECONDED AND CARRIED AND, UNLESS OTHERWISE INDICATED, THE MOTION PASSED UNANIMOUSLY. Committee for Transit Accessibility Minutes Page 2 of 5 April 10, 2013

5 11. Stakeholder Input on the VTA General Manager Recruitment VTA Board Chairperson Pirzynski noted the General Manager recruitment activities to date and asked the Committee s feedback on the following: 1) desirable qualifications and attributes for the new General Manager (GM); 2) what VTA does best; and 3) challenges in the next five to ten years. Members of the Committee expressed their appreciation to the current GM, Michael Burns. They commended Mr. Burns for his leadership, his management styles, and his accomplishments during his tenure at VTA. Members of the Committee provided the following comments regarding the qualities they are looking for the new GM: 1) the new GM should have an open door policy; 2) be willing to collaborate with the community, stakeholders, CTA members; 3) continue partnership with the paratransit provider; 4) more frequent reporting to the CTA; 5) more visibility at public meetings; 6) willingness to use public transit on a regular basis; 7) creative; 8) has the knowledge and experience in implementing American with Disabilities Act (ADA) requirements; 9) knows industry best practices; and 10) has Congestion Management Agency experience. Members of the Committee stated the challenges they foresee in the future are: 1) changing demographics in the valley; 2) employee benefits and pension; 3) operation and maintenance of BART; 4) Caltrain funding; 5) transit-oriented development along light rail and BART stations. Upon inquiry of Committee Members, Ms. Weymouth noted staff is currently working to webcast the Board meetings towards the end of the year. On order of Chairperson Morrow and there being no objection, the Committee provided input regarding the qualification and attributes the VTA Board of Directors might consider to use as a criteria for the recruitment and selection of a new General Manager. 12. Election Process for 2013 Committee Leadership: Conduct Elections On general consensus, the Committee elected Member Stahl as the Committees Second Vice Chairperson. 13. FY14/F15 Annual Transit Service Plan Mr. Unites reviewed the staff proposal for the Transit Service Plan. Members of the Committee commended staff for incorporating the public s suggestions on the Transit Service Plan. On order of Chairperson Morrow and there being no objection, the Committee reviewed the FY14/F15 Annual Transit Service Plan. Committee for Transit Accessibility Minutes Page 3 of 5 April 10, 2013

6 14. Consolidated Transportation Service Agency Support for OUTREACH Mr. Unites reviewed the staff report. Ex-Officio Member Heatley discussed the benefits of OUTREACH being designated as the Consolidated Transportation Service Agency for Santa Clara County. M/S/C (Morrow/Bonilla) to support Outreach and Escort, Inc s (OUTREACH) request to the San Francisco Bay Area Metropolitan Transportation Commission to extend its designation as the Consolidated Transportation Service Agency for Santa Clara County dependent upon OUTREACH s agreement to waive all claims upon Transportation Development Act (TDA) and State Transit Assistance (STA) funding. 15. Bus Procurement Presentation Art Douwes, Engineering Operations Manager, provided a presentation on New Bus Procurements and highlighted on the following: 1) current bus fleet; 2) new bus procurement plan, schedule, and budget; 3) BRT bus features including the ADA accessible ramp and bike racks; and 4) status of bus purchase for the 40-foot and community buses. Members of the Committee made the following comments: 1) new buses should accommodate bigger wheelchairs; 2) there should be increased capacity for wheelchairs in the new buses; 3) requested a demonstration of the new buses; and 4) new buses should also accommodate the rolling carts used by most seniors. On order of Chairperson Morrow and there being no objection, the Committee received a presentation on VTA's Pilot Security Program in the Downtown Transit Mall. 16. Work Plan Update REPORTS Mr. Unites reviewed the work plan. Members of the Committee inquired about One Bay Area Grant (OBAG) program and requested staff to provide a presentation at the next meeting. On order of Chairperson Morrow and there being no objection, the Committee reviewed the work plan. 17. City of San José Disability Advisory Commission (DAC) Report There was no report for City of San José Disability Advisory Commission (DAC). 18. Committee Staff Report Mr. Unites reported the Board of Directors approved the Committee s mission statement and reminded the Committee members to attend the Joint Advisory Committee Budget Workshop scheduled for May 8, Committee for Transit Accessibility Minutes Page 4 of 5 April 10, 2013

7 19. Citizens Advisory Committee/Citizens Watchdog Committee Report Chairperson Morrow reported the Citizens Watchdog Committee will conduct its public hearing in May Chairperson's Report OTHER Chairperson Morrow reported the following: 1) attended the BART Tour last April 5; 2) attended the Metropolitan Transportation Commission (MTC) Bay Area Partnership on Accessibility Committee and committed keep the Committee informed about regional issues and how it affects Santa Clara County; 3) met with Operations Division staff; 4) plans to meet with VTA Marketing staff to discuss an idea for more marketing for people with disabilities. 21. ANNOUNCEMENTS There were no announcements. 22. ADJOURNMENT On order of Chairperson Morrow and there being no objection, the meeting was adjourned at 2:34 p.m. Respectfully submitted, Elaine F. Baltao, Assistant Board Secretary VTA Office of the Board Secretary Committee for Transit Accessibility Minutes Page 5 of 5 April 10, 2013

8 6 Date: June 2, 2013 Current Meeting: June 12, 2013 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Michael T. Burns Chief Operating Officer, Michael A. Hursh Chief Operating Officer's Report BACKGROUND: FOR INFORMATION ONLY The Chief Operating Officer provides the Committee for Transit Accessibility (CTA) with an update on items of relevance to the CTA at each monthly meeting. In keeping with Chairperson Aaron Morrow s request to have agenda items in writing and in the agenda packet, we will make every effort possible to comply with his request. Since this report is timely and reflects up-to-the minute information a written report for the agenda packet may not always be available. DISCUSSION: Peace Officers Memorial Captain Schiller and I attended the Peace Officers Memorial held on Younger Street today. Supervisor Ken Yeager was the keynote speaker. There was no impact to Light Rail service. Leading up to, and during the event, spare trains were stored at Baypointe as a contingency. Service Planning Staff attended a Mt. Pleasant Neighborhood Association meeting at the request of VTA Board member Campos to discuss future transit possibilities in the East Foothills. We received suggestions from the community and have begun to evaluate future routing and potential bus stops. Next step is to identify specific physical improvements that would be needed before discussing the details with the City of San Jose. The MTC-sponsored High School Summer Internship Program has granted a student intern position to the Service & Operations Planning department. The intern will focus on introductory journey-level tasks that involve data collection, analysis, and organization. The intern will also perform analytical fieldwork at bus stops and light rail stations. Passenger Facilities Winchester Transit Center - Campbell s revised pedestrian bulb-out design was tested with a training coach, which was able to perform the turns entering and exiting the transit center. The 3331 North First Street San Jose, CA Administration Customer Service

9 6 city is going to provide a final design that removes 12.5 feet of the concrete median in the transit center driveway and replaces it with striping. The Stop Bar for the exit lanes will be moved east to accommodate buses entering from the south on NB Winchester. Construction will begin within a week or two and will require coordination with VTA. ACE Park and Ride Lot - Construction will continue until approximately December The special needs parking spaces are no longer being impacted, but 14 spaces on the west side of the lot will be fenced off to complete the next phase of the sewer work. The park and ride lot will be slurry sealed and striped when this phase of the work is completed. Fare Enforcement On Monday, May 13 four newly promoted fare inspectors began training. This training is scheduled to conclude on June 28 the new fare inspectors sworn in for the beginning of the summer season. Prepared By: Steve Johnstone Memo No Page 2 of 2

10 7 Date: May 28, 2013 Current Meeting: June 12, 2013 Board Meeting: June 12, 2013 BOARD MEMORANDUM TO: THROUGH: FROM: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Michael T. Burns Chief Operating Officer, Michael A. Hursh SUBJECT: Transit Service Changes - July 8, 2013 BACKGROUND: FOR INFORMATION ONLY VTA implements service changes quarterly (January, April, July, and October). Major changes are typically planned for January and July, while minor changes are implemented in April and October. Proposed service changes that meet any of the criteria listed below are submitted to the VTA Board of Directors for review and approval. Changes requiring formal approval include: The establishment of a new or elimination of a transit line. A change that impacts 25% or more of a line's route miles or revenue vehicle hours. Proposed changes that are anticipated to be controversial with a particular community or interested parties. Service change proposals not meeting the criteria for formal approvals described above are handled at staff level and are still subject to an appropriate level of public and community review and comment. DISCUSSION: The following transit service changes, which will take effect on Monday, July 8, 2013 were approved by the VTA Board of Directors on May 2, 2013 as part of the two year FY14-FY15 Transit Service Plan. Light Rail (Santa Teresa - Alum Rock): The weekend 5:24 a.m. southbound trip departing Baypointe will be changed to start at Civic Center. Minor weekday and weekend running time adjustments will be made. Light Rail (Winchester - Mountain View): The weekday 5:51 a.m. southbound trip departing Mountain View will be changed to start at Old Ironsides. The weekday 9:13 a.m. northbound trip will be extended from Civic Center to Mountain View. Minor weekday and weekend running time adjustments will be made North First Street San Jose, CA Administration Customer Service

11 7 Light Rail (Almaden-Ohlone/Chynoweth): Minor weekday and weekend schedule adjustments will be made. Line 12 (San Jose Civic Center Eastridge Transit Center): Minor schedule changes will be made on both Saturday and Sunday. Community Bus Line 13 (Almaden/McKean-Ohlone/Chynoweth LRT Station): The weekday 7:02 p.m. southbound trip will be discontinued. Other minor schedule changes will be made. Community Bus Line 14 (Gilroy Transit Center-St. Louise Hospital): Weekday service will operate every 45 minutes during peak hours and service will end at 6:00 p.m. On Saturdays, the 8:20 a.m. and 6:16 p.m. northbound and the 8:39 a.m. and 6:36 p.m. southbound trips will be discontinued. Minor weekend schedule changes will also be made. Community Bus Line 16 (Morgan Hill Civic Center-Burnett Ave): Minor weekday morning schedule changes will be made. Community Bus Line 17 (Gilroy Transit Center-Murray & Tomkins): Service will operate every 45 minutes during peak hours. The northbound routing leaving the Gilroy Transit Center will be changed to operate via Old Gilroy, Railroad St. to 6 th St. No bus stops are affected by this minor routing change. Community Bus Line 18 (Gilroy Transit Center-Gavilan College): Weekday service will operate every 45 minutes during the afternoon peak hours. The Saturday 9:34 a.m. northbound and 9:25 a.m. southbound trips will be discontinued. Minor weekend schedule changes will also be made. Community Bus Line 19 (Gilroy Transit Center-Wren & Mantelli): Weekday service will start at 5:15 a.m. and run every 45 minutes during peak hours. The Saturday 7:57 a.m. southbound trip will be moved 30 minutes later. The Saturday 6:02 p.m. southbound trip will end at Wren & 1 st. Minor weekend schedule changes will also be made. Line 22 (Palo Alto Transit Center-Eastridge Transit Center): The weekday 6:43 a.m. and 7:01 a.m. eastbound trips will start at El Camino & Showers. The weekday 4:59 a.m. and 5:11 a.m. westbound trips will be combined into one trip leaving Eastridge at 5:04 a.m. The 5:24 a.m. westbound trip will be moved a few minutes earlier. Minor weekday and weekend schedule changes will be made. Line 23 (De Anza College-Alum Rock Transit Center): On weekends, the 6:41 a.m. eastbound trip will be extended to start at Stevens Creek & Kiely. On Saturdays, an extra eastbound trip will be added to improve frequency between 6:00 p.m. and 8:00 p.m.; and an extra westbound trip will also be added between 5:30 p.m. and 6:30 p.m. Minor weekday and weekend schedule changes will be made. Line 26 (Sunnyvale/Lockheed Martin-Eastridge Transit Center): Minor weekday and weekend schedule changes will be made. Page 2 of 8

12 7 Community Bus Line 32 (San Antonio Shopping Center-Santa Clara Transit Center): The routing will be changed to operate on Monroe to Homestead through downtown Santa Clara instead of on El Camino (see map). Midday service will be improved to operate every 45 minutes. Major weekday and Saturday schedule changes will be made. Community Bus Line 34 (San Antonio Shipping Center-Downtown Mountain View): Minor schedule changes will be made. Community Bus Line 37 (West Valley College-Capitol LRT Station): Minor weekday schedule changes will be made. Saturday service will be discontinued due to low ridership. Line 40 (Foothill College-La Avenida & Shoreline): The weekday 6:21 a.m. northbound trip will be discontinued. In conjunction with the start of the EcoPass program at Foothill College, additional extra service buses will be added on school days. Minor weekday and weekend schedule changes will be made. Community Bus Line 42 (Santa Teresa LRT Station-Monterey & Center): The weekday service on Line 42 will be extended from Monterey Hwy. and Senter Rd. to Evergreen Valley College via Seven Trees Blvd, Capitol Expressway, Silver Creek Rd, and Yerba Buena Rd. Weekday service will also be extended from the Santa Teresa Light Rail Station to Kaiser San Jose. Line 42 will now provide bi-directional service to the neighborhoods along East Branham Lane, War Admiral Dr, Roeder Rd, Ford Rd, Silver Leaf Rd, Flintwell Way, and Menard Dr. Currently, these locations are served in the southbound direction only. The weekday service frequency will be improved to operate every 45 minutes between 6:30 a.m. and 7:30 p.m. Saturday service will also be rescheduled. Line 46 (Great Mall Transit Center-Milpitas High School): The weekday 6:41 p.m. southbound trip will be discontinued. Minor weekday and Saturday schedule changes will be made. Line 47 (Great Mall Transit Center-McCarthy Ranch): The weekday 6:25 a.m. northbound trip will be discontinued. The weekday 6:49 a.m. southbound trip will start at Main & Calaveras. Minor weekday and weekend schedule changes will be made. Community Bus Line 48 (Los Gatos Winchester Transit Center via Winchester): The weekday 6:11 a.m. northbound and the 6:41 a.m. and 8:44 p.m. southbound trips will be discontinued. The Saturday 7:48 p.m. northbound trip will be discontinued. Major weekday and weekend schedule changes will be made. Community Bus Line 49 (Los Gatos Winchester Transit Center via Los Gatos Blvd): The weekday 6:44 p.m. and 8:18 p.m. northbound trips and the 6:37 p.m. southbound trip will be discontinued. The Saturday 7:18 p.m. northbound and the 7:25 p.m. southbound trips will be discontinued. The weekend service will be modified to bypass Good Samaritan Hospital by remaining on Los Gatos Blvd and Bascom Avenue. Major weekday and weekend schedule changes will be made. Line 51 (De Anza College-Moffett Field/Ames Center): Minor schedule changes will be made. Page 3 of 8

13 7 Line 52 (Foothill College-Downtown Mountain View): In conjunction with the start of the EcoPass program at Foothill College, additional extra service buses will be added on school days. Minor schedule changes will be made. Line 54 (De Anza College-Sunnyvale/Lockheed Martin): Minor weekday schedule changes will be made. Page 4 of 8

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15 7 Line 55 (De Anza College /Great America): The weekday 5:48 p.m. northbound trip starting at Fremont Avenue and the 7:52 p.m. southbound trip will be discontinued. There will be a minor routing change in the southbound direction due to a new street improvement. Buses will now operate south on Sunnyvale Ave. and make a left onto Old San Francisco, and will no longer operate on Olive and Carroll. Minor weekday schedule changes will be made. Line 57 (West Valley College/Great America): The Saturday 9:19 a.m. northbound trip will start at Saratoga & Campbell. Minor weekday and Saturday schedule changes will be made. Line 58 (West Valley College/Alviso): The 5:46 p.m. and 6:27 p.m. southbound trips will end at Saratoga & Campbell. Minor schedule changes will be made. Line 60 (Winchester Transit Center-Great America): Minor weekday schedule changes will be made. Line 61 (Good Samaritan Hospital-Sierra & Piedmont via Bascom): The weekday 5:55 a.m. northbound trip will start at Bascom & Camden. The Saturday 9:27 p.m. northbound trip will be discontinued. Major weekday and minor weekend schedule changes will be made. Line 62 (Good Samaritan Hospital-Sierra & Piedmont via Union): The weekday 5:33 a.m. southbound trip will begin at Berryessa & Capitol. Major weekday and minor weekend schedule changes will be made. Line 64 (Almaden LRT Station-McKee & White): The Sunday 9:22 p.m. northbound and the 7:32 p.m. southbound trips will be discontinued. Minor weekday and weekend schedule changes will be made. Community Bus Line 65 (Kooser & Meridian-Downtown San Jose): Major schedule changes will be made. Line 66 (Kaiser San Jose-Milpitas/Dixon Rd): On Sundays, an extra southbound trip will be added to improve frequency between 5:30 p.m. and 7:30 p.m. Minor weekday and weekend schedule changes will be made. Line 68 (Gilroy Transit Center-San Jose Diridon Transit Center): On Sundays, an extra southbound trip will be added to improve frequency between 6:30 p.m. and 8:00 p.m. Minor weekday and weekend schedule changes will be made. Line 71 (Eastridge Transit Center-Great Mall Transit Center): Minor weekday and weekend schedule changes will be made. Line 72 (Senter & Monterey-Downtown San Jose): On weekday afternoons the southbound 15 minute service will be improved to begin at 1:00 p.m. instead of 2:00 p.m. Line 77 (Eastridge Transit Center-Great Mall Transit Center): The weekday 5:24 a.m. northbound trip will be discontinued. Minor weekday and weekend schedule changes will be made. Page 6 of 8

16 7 Line 81 (Vallco-San Jose State University): The weekday routing will be extended to the Santa Clara Transit Center via Benton. Major weekday and minor Saturday schedule changes will be made. Express 103 (Eastridge Transit Center-Palo Alto): The southbound routing will be changed to allow operators to use the southbound Meridian exit if traffic allows. No schedule changes will be made. Express 120 (Fremont BART-Lockheed/Shoreline): The service frequency will be improved by the addition of one trip in each direction. A new morning trip will leave Fremont BART at 7:43 a.m., and a new afternoon trip will leave Lockheed Martin at 5:25 p.m. Two morning and two afternoon trips will operate to the Shoreline area, arriving at San Antonio & Casey at 8:22 a.m. and 9:01 a.m. and leaving at 4:58 p.m. and 5:44 p.m. Other minor schedule changes will be made. Express 121 (Gilroy Transit Center-Lockheed Martin/Moffett Park): The trip that currently leaves the Gilroy Transit Center at 6:01 a.m. will now operate with an Express bus. Minor schedule changes will be made in the morning, and afternoon trips will be adjusted to make better connections with light rail. Express 180 (Great Mall Transit Center-Fremont BART): The 5:46 a.m. and 6:14 a.m. northbound trips will be combined into one trip that will arrive at BART at 6:24 a.m. The first three northbound morning Line 180 trips will start at Aborn & White, and three southbound afternoon trips will end at Aborn & White. These trips will make the same stops as the current Line 183. Other minor schedule changes will be made. Express 181 (San Jose Diridon Transit Center-Fremont BART): A new timepoint will be added at Stevenson & Farwell due to passenger requests. On weekdays, a new 6:11 a.m. southbound trip will be added. Other minor schedule changes will be made. Major improvements will be made to weekend service. Saturday service will operate every 20 minutes on the entire line from 9:00 a.m. to 6:30 p.m. with improved frequency before 9:00 a.m. and after 6:30 p.m. On Sundays, extra trips will be added to provide 20 minute service between Fremont BART and the Great Mall between 10:00 a.m. and 6:00 p.m. Evening frequency will be improved to operate every 40 minutes until 9:00 p.m. Express 183 (Aborn & White-Fremont BART): This line will be discontinued, but three northbound morning Line 180 trips will start at Aborn & White, and three southbound afternoon trips will end at Aborn & White. These trips will make the same stops as the current Line 183, but they will operate with a standard bus. Line Minor weekday changes will be made in conjunction with the light rail schedule change. Limited Stop Line The 6:05 a.m. westbound and 6:49 a.m. eastbound trips will be discontinued. The weekday 7:46 a.m. westbound trip will begin at 2nd & Santa Clara. Minor schedule changes will be made. Page 7 of 8

17 7 DASH (San Jose Diridon Station to Downtown San Jose): Service will be extended to operate every 30 minutes from 7:00 p.m. to 9:30 p.m. to meet with later Caltrain trips. The weekday 3:04 p.m. and 6:29 p.m. eastbound trips and the 3:12 p.m. and 6:38 p.m. westbound trips will be discontinued. ADA Paratransit Impacts: VTA provides paratransit service within a ¾ mile corridor around the service area boundary of VTA bus routes and light rail during the same hours of the day and days per week that bus and light rail trains are running on those routes. This approach provides equity between the bus/rail service network and the paratransit service. However, as bus routes are changed or service hours are reduced, paratransit clients could be impacted. The July transit service changes do not include any fixed route changes that would have a detrimental impact on ADA paratransit customers. The Line 42 extension does slightly increase the paratransit service area (< 1 sq. mile) in southeast San Jose along Silver Creek Road and Yerba Buena Road. Prepared By: Jim Unites Memo No Page 8 of 8

18 8 Date: May 29, 2013 Current Meeting: June 12, 2013 Board Meeting: N/A BOARD MEMORANDUM TO: THROUGH: FROM: SUBJECT: Santa Clara Valley Transportation Authority Committee for Transit Accessibility General Manager, Michael T. Burns Chief Operating Officer, Michael A. Hursh Transit Operations Performance Report - Q3 FY2013 BACKGROUND: FOR INFORMATION ONLY The Third Quarter Transit Operations Performance Report for FY 2013 presents the third quarter's (July 2012-March 2013) key performance information for VTA Operations. This report is routinely produced after each quarter and at the end of the fiscal year. A summary of the FY 2013 Third Quarter Transit Operations Performance Report follows. DISCUSSION: Ridership (page 9 of the report) Bus ridership through the third quarter of FY 2013 totaled 24.2 million, a 1.0% increase compared to the same period of the previous fiscal year. Average weekday ridership was 105,974, up 1.5%. Light rail ridership recorded an increase of 2.6% through the third quarter of FY 2013 with 8 million total boardings. Average weekday ridership was up 3.8% compared to the same period in FY Overall, system ridership (bus and light rail) was up 1.4%. System average weekday ridership increased by 2.1% from 137,111 last year to 139,957 this year. Key Performance Indicators (page 7 of the report) The daily service reliability performance for the system (both bus and light rail) through the third quarter of FY 2013 was 99.73%, about the same level as last year, and exceeded the goal of 99.50%. Bus on-time performance was 87.4%, up from last year s 87.1%. Light rail on-time performance was 88.7%, down 1.8% compared to the same period last fiscal year-to-date North First Street San Jose, CA Administration Customer Service

19 8 Bus recorded 12,634 miles between major mechanical schedule loss, a 25.6% increase compared to the same period in FY 2012, the twelve month trend for miles between major mechanical scheduled loss was 12,077. Light Rail miles between major mechanical schedule loss through the third quarter of FY 2013 recorded 35,995 miles, up 19.3% from last year s 30,184. The twelve month trend for miles between mechanical scheduled loss for light rail was 36,748. Unscheduled absenteeism for all Operators and Maintenance personnel met established goals. Paratransit (page 22 of the report) Total passenger trips through the third quarter of FY 2013 were 546,622, a decrease of 5.7% compared to same period last year. Active customer passenger trips declined by 5.5% during the first three quarters of this year when compared to the same period last year. During the first nine months of FY 2013, the net cost of the Paratransit program including eligibility expenses decreased by 9.5% compared to the same period last year. The year-to-date passenger per revenue hour rate of 2.6 exceeds the established goal of 2.3 passengers per revenue hour. Net cost per passenger trip was $22.19, 4.0% lower than last year and meeting the established goal of less than or equal to $ Inter-Agency Partners and Contracted Services (page 9 of the report) VTA s Inter-agency partners and contracted services recorded ridership increases: Dumbarton Express ridership was 220,075, up 11.4%. Highway 17 Express ridership was 258,095, up 3.1%. Monterey-San Jose Express ridership was 25,044, up 3.7%. ACE ridership was 678,578, up 18.2%. Caltrain ridership was 11.4 million, up 11.3%. ACE shuttle ridership was 226,926, up 19.8%. IBM light rail shuttle ridership recorded 20,718 riders, up 13.5%. Prepared By: Lalitha Konanur Memo No Page 2 of 2

20 8.a Transit Operations Performance Report 2013 Third Quarter Report (July 1, 2012-March 31, 2013)

21 8.a

22 8.a Transit Operations Performance Report 2013 FYTD Third Quarter Report (July 1, 2012 March 31, 2013)

23 8.a Santa Clara Valley Transportation Authority FY 2013 Third Quarter Transit Operations Performance Report TABLE OF CONTENTS page Executive Summary Summary of Performance 1 Event Highlights 3 Key Performance Indicators 8 Ridership Summary 9 Route Performance Boardings Per Revenue Hour 10 Average Peak Load (Express) 14 Route Productivity 15 Paratransit Operating Statistics 22 Glossary Prepared by: Operations Analysis, Reporting & Systems

24 8.a Executive Summary

25 8.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY SUMMARY OF PERFORMANCE FY 2013 Third Quarter Transit Operations Performance Report Ridership (page 9 of the report) Bus ridership through the third quarter of FY 2013 totaled 24.2 million, a 1.0% increase compared to the same period of the previous fiscal year. Average weekday ridership was 105,974, up 1.5%. Light rail ridership recorded an increase of 2.6% through the third quarter of FY 2013 with 8 million total boardings. Average weekday ridership was up 3.8% compared to the same period in FY Overall, system ridership (bus and light rail) was up 1.4%. System average weekday ridership increased by 2.1% from 137,111 last year to 139,957 this year. Key Performance Indicators (page 7 of the report) The daily service reliability performance for the system (both bus and light rail) through the third quarter of FY 2013 was 99.73%, about the same level as last year, and exceeded the goal of 99.50%. Bus on-time performance was 87.4%, up from last year s 87.1%. Light rail on-time performance was 88.7%, down 1.8% compared to the same period last fiscal year-to-date. Bus recorded 12,634 miles between major mechanical schedule loss, a 25.6% increase compared to the same period in FY 2012, the twelve month trend for miles between major mechanical scheduled loss was 12,077. Light Rail miles between major mechanical schedule loss through the third quarter of FY 2013 recorded 35,995 miles, up 19.3% from last year s 30,184. The twelve month trend for miles between mechanical scheduled loss for light rail was 36,748. Unscheduled absenteeism for all Operators and Maintenance personnel met established goals. Paratransit (page 22 of the report) Total passenger trips through the third quarter of FY 2013 were 546,622, a decrease of 5.7% compared to same period last year. Active customer passenger trips declined by 5.5% during the first three quarters of this year when compared to the same period last year. During the first nine months of FY 2013, the net cost of the Paratransit program including eligibility expenses decreased by 9.5% compared to the same period last year. The year-to-date passenger per revenue hour rate of 2.6 exceeds the established goal of 2.3 passengers per revenue hour. Net cost per passenger trip was $22.19, 4.0% lower than last year and meeting the established goal of less than or equal to $

26 8.a Inter-Agency Partners and Contracted Services (page 9 of the report) VTA s Inter-agency partners and contracted services recorded ridership increases: Dumbarton Express ridership was 220,075, up 11.4%. Highway 17 Express ridership was 258,095, up 3.1%. Monterey-San Jose Express ridership was 25,044, up 3.7%. ACE ridership was 678,578, up 18.2%. Caltrain ridership was 11.4 million, up 11.3%. ACE shuttle ridership was 226,926, up 19.8%. IBM light rail shuttle ridership recorded 20,718 riders, up 13.5%. 2

27 8.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY EVENT HIGHLIGHTS FYTD 2013 Third Quarter Transit Operations Performance Report (July 1, 2012 to March 31, 2013) July 1, 2012 Gymnastics Olympic Trial at HP Pavilion. July 1, 2012 VTA joins neighboring transit agencies in making Clipper card the only way to buy commuter passes. July 7, 2012 June 2012 reported as third straight month of weak growth in U.S. employment. July 9, 2012 VTA implemented some service changes. July 10, 11 & 12 Spare-the -Air days July 20, 2012 San Jose Bike Party July 20, 2012 Google profits up by 11%; Microsoft posts first loss in 26 years. July 21, 2012 It was reported that new hiring in Tech sector caused improvements in June jobs across Bay Area. July 22, 2012 American Idol Live Tour. July 24, 2012 Cisco announced plans to cut 1,300 jobs this year. July 24, 2012 Home values jump in Bay Area recording a four-year high. July 25, 2012 New buffered bike lines installed for the City of San Jose July 27, 28 and 29 Gilroy Garlic Festival. July 2012 Unleaded fuel averaged $3.75 a gallon. July 2012 Santa Clara County Unemployment rate was 8.7%. August 3, 2012 Yahoo shows improved growth under new CEO. August 8, 2012 Gasoline prices expected to spike anywhere from $4.00-$4.50 in Bay Area after Richmond refinery fire. August 5, 2012 San Jose Renaissance Fair. August 11, 2012 San Jose Jazz festival. 3

28 8.a August 12, 2012 Spare-the-Air day. August 15, 2012 Federal government launched an immigration relief initiative for more than 1.5 million young illegal immigrants who could seek work permits, protection from deportation and, in California, a driver s license. August 17, 2012 Per state labor officers, Bay Area lost 6,400 jobs in July primarily due to job losses in the East and South Bays. August 18, 2012 San Jose Pride Festival. August 2012 Unleaded fuel averaged $4.06 a gallon. August 2012 Santa Clara County Unemployment rate was 8.5%. September 3, 2012 Google rolled out a series of transit-related updates to its Google Maps mobile application. September 2012 Guadalupe South Line Elevator and Escalator Retrofit project to target the elevators located at the Cottle, Snell, Blossom Hill, Branham, Capitol, Curtner, Tamien, and Virginia light rail stations. September 2012 Unleaded fuel averaged $4.18 a gallon. September 2012 Santa Clara County unemployment rate was 8.6%. October 1, 2012 VTA introduces Route 323, providing faster and more direct service between De Anza College and downtown San Jose by supplementing Line 23. October 5, 2012 VTA celebrates completion of pedestrian safety and access improvements along Capitol Expressway and future VTA bus rapid transit (BRT) and light rail corridor. October 6, 2012 In San Jose, the average price jumped to $4.63 per gallon for regular gas. October 6 & 27, November 9, 2012 Stanford University football home games in Palo Alto. October 7, 2012 Rock & Roll Half Marathon in downtown San Jose with 50,000 estimated participants. October 19, 2012 California Science Education Conference and Global Mobile Internet Conference at the San Jose Convention Center. October 19 & November 16, 2012 San Jose Bike Party. October 27, 2012 Breast Cancer Walk in downtown San Jose with 10,000 estimated participants. 4

29 8.a October 29, 2012 Hurricane Sandy hits New York City, affecting power and transit throughout the area. The storm affected major portions of the east coast. October 2012 Unleaded fuel averaged $4.42 a gallon. October 2012 Santa Clara County unemployment rate was 7.9%. November 3, 2012 California Library Conference (1,500 participants), Home Show (4,000 participants), and Successful Aging Expo (6,000 participants) at the San Jose Convention Center. November 11, 2012 Veteran s Day Parade in Downtown San Jose with 35,000 estimated participants. November 2012 Unleaded fuel averaged $3.80 a gallon. November 2012 Santa Clara County unemployment rate was 7.7%. December 21, 2012 California unemployment rate falls to 9.8% in November, down from 10.1% in October and the lowest since January East and South Bay show strong job gains. December 23, 2012 Heavy wind and downpours flood Bay Area roads. December 26, 2012 Eastern blizzards from Ohio to New England and Southeast thunderstorms, as well as Bay Area rain locally, grounded more than 1,000 flights, impacting holiday travel. December 26, 2012 Bay Area tech boom broadening; South Bay Area reported as one of the nation s strongest job markets over the last year, with retail, wholesale trade, construction, manufacturing, restaurants, etc., joining technology to generate an upswing for the Bay Area. December 31, 2012 New Year s Eve VTA provides free transit service from 7:00 p.m. New Year s Eve to 4:00 a.m. New Year s Day. December 2012 Unleaded fuel averaged $3.47 a gallon. December 2012 Santa Clara County unemployment rate was 7.5%. December 2012 Santa Clara County had average rainfall 162% than normal. January 2013 Bay Area housing prices surge, with December 2012 s median of $470,000 showing a 24% improvement over December January 2, 2013 Winter Spare the Air Day. January 8, 2013 Southeast San Jose found to be one of the worst commute corridors in the Bay Area. 5

30 8.a January 8, 2013 Winter Spare the Air Day. January 9, 2013 Santa Clara County posted job totals that were 3.7% higher than the year before, making it one of the nation s best job markets. The Bay Area created 40% of all jobs added in California during January 10-15, 2013 Rain with freezing temperatures hits Bay Area. January 14, 2013 California birth rates falling below levels needed to replenish the population, pointing to an age shift and concerns about skilled and entry-level worker availability. January 16, 2013 Winter Spare the Air Day. January 16, 2013 San Jose State University announces partnership with Palo Alto-based Udacity to offer low-cost online entry-level or remedial college courses in a pilot program. January 16, 2013 The number of Bay Area homes ending up in foreclosure and sold as a result fell 10% in December 2012 in Santa Clara County. January 18, 2013 San Jose tops the Milken Institute s annual list of the best-performing metropolitan economies in the nation. January 17, 18 & 19, 2013 Winter Spare the Air Days. January 22, 2013 VTA adds direct light rail train from Santa Teresa to Diridon, eliminating the need to transfer at Convention Center for fans attending San Jose Sharks games at HP Pavilion. January 23 & 25, 2013 Winter Spare the Air Days. January 2013 Unleaded fuel averaged $3.60 a gallon. January 2013 Santa Clara County unemployment rate was 8.0%. January 2013 Santa Clara County average rainfall was 22% of normal. February 2, 2013 Winter Spare the Air Day February 6, 2013 The 9-county Bay Area gained 92,000 jobs in 2012, 42,000 of which were in Silicon Valley. Average real per-capita income rose 2.2% from Software jobs in Silicon Valley grew by 9.8% in 2012; Construction gained 11%; and the fastest-growing sectors were innovation and specialized services. February 8, 2013 Gas prices hit an average of $4.00 per gallon in California. February 12, 2013 Annual study by the Texas A&M Transportation Institute ranked the 9- county Bay Area as having the second-worst traffic in the nation, tied with Los Angeles. 6

31 8.a February 13, 2013 Foreclosures in Santa Clara County drop two-thirds from January February 15, 2013 Santa Clara County home prices reported up 29.1% in January 2013 compared to January 2012; number of sales were lower. February 20, 2013 Bay Area has first significant rainfall in several weeks, with 3 inches of snow on Mt. Hamilton and snow levels down to 1600 feet there and in the Santa Cruz mountains. February 2013 Unleaded fuel averaged $4.02 a gallon. February 2013 Santa Clara County unemployment rate was 7.4%. February 2013 Santa Clara County had average rainfall was 4% of normal. March 5, 2013 The Silicon Valley Leadership Groups annual CEO Business Climate Survey shows fewer Valley companies expecting to expand their workforce in March 13, 2013 February foreclosure sales in Santa Clara County fell 75% from a year ago. March 23, 2013 Bay Area Air Quality Management District announces bike-sharing pilot program to be launched in 5 Bay Area cities including Palo Alto, Mountain View, and San Jose in August March 2013 Santa Clara County s average rainfall was 34% of normal. Combined, January, February, and March 2013 was the second driest January-March period on record (dating back to 1874). March 2013 Unleaded fuel averaged $4.10 a gallon. March 2013 Santa Clara County unemployment rate was 7.1%. 7

32 8.a Key Performance Indicators

33 8.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY KEY PERFORMANCE INDICATORS FY 2013 Third Quarter Transit Operations Performance Report FY 2010 Annual FY 2011 Annual FY 2012 Annual FYTD rd quarter Met Goal? FYTD 2013 Goals SYSTEM (Bus & Light Rail) Total Boarding Riders (in millions) YES >= Average Weekday Boarding Riders 134, , , ,957 YES >= 136,100 Boardings per Revenue Hour YES >= 31.3 Percent of Scheduled Service Operated 99.72% 99.75% 99.72% 99.73% YES >= 99.55% Miles Between Major Mechanical Schedule Loss 1 9,505 10,733 11,071 13,623 YES >= 9,000 Miles Between Chargeable Accidents 100,113 99,381 94,649 89,665 No >= 112,300 Passenger Concerns per 100,000 Boardings No <= 10.6 BUS OPERATIONS Total Boarding Riders (in millions) YES >= Average Weekday Boarding Riders 103, , , ,974 YES >= 103,600 Boardings per Revenue Hour YES >= 26.4 Percent of Scheduled Service Operated 99.69% 99.73% 99.69% 99.71% YES >= 99.50% Miles Between Major Mechanical Schedule Loss 1 8,670 9,810 10,202 12,634 YES >= 8,000 Miles Between Chargeable Accidents 90,049 92,339 85,926 81,609 No >= 100,000 On-time Performance 89.1% 88.6% 89.2% 87.4% No >= 95.0% Operator Personal Time-off 9.2% 9.5% 8.8% 8.7% YES <= 10.0% Maintenance Personal Time-off 7.1% 8.7% 8.2% 7.6% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 11.8 LIGHT RAIL OPERATIONS Total Boarding Riders (in millions) YES >= 7.66 Average Weekday Boarding Riders 31,355 31,871 32,716 33,983 YES >= 32,500 Boardings per Revenue Hour YES >= 74.0 Percent of Scheduled Service Operated 99.98% 99.98% 99.97% 99.98% YES >= 99.90% Miles Between Major Mechanical Schedule Loss 1 43,657 39,821 32,489 35,995 No >= 40,000 Miles Between Chargeable Accidents 2 1,091, , , ,948 No >= 1,665,800 On-time Performance 88.2% 87.7% 89.4% 88.7% No >= 95.0% Operator Personal Time-off 8.8% 10.2% 6.6% 5.8% YES <= 10.0% Maintenance Personal Time-off 7.5% 7.4% 7.1% 7.0% YES <= 8.0% Way, Power, & Signal Personal Time-off 4.5% 7.7% 6.3% 7.6% YES <= 8.0% Passenger Concerns per 100,000 Boardings No <= 2.8 Fare Evasion Rate 5.6% 6.8% 7.8% 4.0% YES <= 5.0% PARATRANSIT 7.8 Passengers per Revenue Hour YES >= 2.30 Net Cost per Passenger $24.84 $24.51 $22.73 $22.19 YES <= $27.00 Note: Ridership goals were developed using budget projections. 1 Mechanical failure that prevents the vehicle from completing a scheduled service due to limited vehicle movement or safety concerns. 2 Goal is no more than one chargeable accident in a year. 8

34 8.a Ridership Summary

35 8.a SANTA CLARA VALLEY TRANSPORTATION AUTHORITY RIDERSHIP SUMMARY (Directly Operated, Inter-Agency Partners, and Contracted Services) FY 2013 Third Quarter Transit Operations Performance Report FYTD rd quarter FYTD rd quarter % Change Directly Operated Services Bus 24,225,454 23,991, % Average Weekday Riders 105, , % Light Rail 7,980,771 7,775, % Average Weekday Riders 33,983 32, % Inter-Agency Partners Total Directly Operated Services 32,206,225 31,766, % Average Weekday Riders 139, , % Dumbarton Express 220, , % Average Weekday Riders 1,164 1, % Highway 17 Express 258, , % Average Weekday Riders 1,083 1, % Monterey-San Jose Express 25,044 24, % Average Weekday Riders % Altamont Commuter Express (ACE) 678, , % Average Weekday Riders 3,629 3, % Caltrain 11,437,748 10,274, % Average Weekday Riders 47,996 42, % Caltrain Shuttles (in Santa Clara County) 1,099, , % Average Weekday Riders 5,785 4, % Contracted Services Paratransit 546, , % Average Weekday Riders 2,615 2, % ACE Shuttles 226, , % Average Weekday Riders 1, % IBM Light Rail Shuttle 20,718 18, % Average Weekday Riders % Total Contracted / Inter-Agency 7,211,417 6,382, % Combined Total Ridership (in Santa Clara County) 1 39,417,642 38,149, % 1 These figures are based on estimated ridership in the VTA service area for Caltrain, ACE, Highway 17 Express, Dumbarton Express, and Monterey- San Jose Express. Paratransit, Light Rail Shuttles, ACE Shuttles, and Caltrain Santa Clara County Shuttles are operated wholly within the service area, therefore, 100% of the ridership is included. 9

36 8.a Route Performance

37 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour FY 2013 Third Quarter Transit Operations Performance Report Core Standard: 28.5 boardings per revenue hour Local Standard: 24.8 boardings per revene hour Community Bus Standard: 17.2 boardings per revenue hour IBM Shuttles ACE Shuttles Note: IBM and ACE shuttles are not considered in the calculation of the standard which is VTA-based only a

38 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Weekday Boardings per revenue hour FY 2013 Third Quarter Transit Operations Performance Report 14.3 Limited Standard; 15.0 Boarding Per Revenue Hour 10.1 Express Standard: is 60% Maximum Load Factor Light Rail Standard; 77.4 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line a

39 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Saturday Boardings per revenue hour FY 2013 Third Quarter Transit Operations Performance Report Core Standard: 25.5 boardings per revenue hour Local Standard: 18.4 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * 901* 902* Light Rail Standard: 66.7 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line a

40 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY Sunday Boardings per revenue hour FY 2013 Third Quarter Transit Operations Performance Report Core Standard: 23.4 boardings per revenue hour Local Standard: 18.4 boardings per revenue hour Community Bus Standard: 15.0 boardings per revenue hour * * 902* Light Rail Standard: 52.3 boardings per revenue train hour * Line 900 is the Ohlone/Chynoweth Almaden line * Line 901 is the Alum Rock to Santa Teresa Line * Line 902 is the Mountain View to Winchester Line 13 8.a