CURRICULUM VITAE OF LAURENCE JOHN RUTHVEN. Personal Details. Laurence John Ruthven 141 Hendrik Potgieter Road Dalpark Brakpan ID Number

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1 Personal Details Name Laurence John Ruthven Address 141 Hendrik Potgieter Road Dalpark Brakpan ID Number Interests / Hobbies Cricket, Chess & PS. Games Contact Details Tel: (W) Cell: lawrencer@orico.co.za Health Good Visually handicapped, partial vision only 4% sight. Nationality South African Languages English and Afrikaans Age 39 Date of Birth 12/06/1973 Gender Mail Education - School Pionier School (Worcester) Year 1994 Matric Subjects: English HG Afrikaans HG Physiology HG Typing SG Home Economics SG Education - Tertiary Telkom SA Ltd Year Completed 1996 Telkom certificate of proficiency for visually handicapped telephonist Optima College Year Completed 1996 Telephony theory and practical Indwe Risk Services Year Completed 2008 Personal Lines Insurance Product Training 32 Fais credits 1

2 Computer Proficiency Microsoft Excel Microsoft Word Web sure and I90 systems Awards / Achievements Word Related Awards 1997 Nedbank Award of Excellence 2001 Prestasi Special Award of Excellence 2006 Kempton Park Business Chambers Switchboard Operator of the Year in Kempton Park Indwe Risk Services award for Skills Development Personal Awards Batsmen of the year for Northern Gauteng Blind Cricket Batsmen and player of the year Northern Gauteng Blind Cricket Batsmen and player of the year Northern Gauteng Blind Cricket Batsmen and player of the year Northern Gauteng Blind Cricket Man of the Match Award South Africa Blind Cricket against Pakistan 2012 T20 World cup in India Work Experience Nedbank Switchboard Operator Duration Client service Reason for leaving Reference I was offered a better opportunity Mrs. Leonie Van Der Bergh (Brooklyn) Mr. Johan Swart (Menlyn) 2

3 Duration Property & Finance Switchboard Operator 2000 (for 6 months) Client Service Reason for leaving The was liquidated in 2000 Work Experience (Continued) Duration Prestasi (Indwe Risk Services) Switchboard Operator and Receptionist and Claims Consultants October Currently Switch board/receptionist Client Service Assisting incoming clients Assisting the sales department with generating and following up of sales leads Birthday Courtesy calls Sorting incoming mail Phoning existing clients for Marketing Actions Commercial Claims Registering of Commercial Claims Negotiating with the insurer and Underwriter Completing of Claim forms Keeping clients up to date on the progress of the claims 3

4 Switchboard/Receptionist Currently Currently receptionist at Orico Management Answering switchboard assisting clients Managing Boardrooms, bookings and maintenance Managing purchasing of requested items for management Making travelling arrangements for management Updating information on hard drive Distributing and receiving of post Controlling and managing Managers diary Coordinating and tracking of Orico s driver Creating Repudiation Code s for Claims department Updating of extension lists Setup of interviews Controlling maintenance of building Attending to incoming clients Maintenance of Switchboard Updating temp service contracts Updating of long term service awards Reference Melanie Wagner Additional Information / Executive Summary I am a friendly, helpful and patient individual that adapts quickly to a new environment. I believe that a switchboard operator is the client s first contact with the company and wish to contribute to this vitally positive impression. Working in the Commercial Claims department as from the beginning of 2008 as also added value to me as a person and giving an enjoyable service to a client always brings me joy. I'm, looking for a salary of R I'm a hard worker and always give my best, I have 13 years experience and will be a asset to any company that I work for, I would like to help others to strive and become the best in whatever they do. I have great ambitions and one of them is to become a manager of a switchboard department to give back all the knowledge and experience I gained over the years. 4

5 I believe that any challenge that comes along is a growth tool that we can one day use to teach others to be the best in whatever they take on in life. We must be proud of ourselves and always be our best. 5