DEPARTMENT DIRECTORY. Guest Services: All other offices: xxxx. Guest Services IMPORTANT EXTENSIONS MANAGEMENT DIRECTORY

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3 DEPARTMENT DIRECTORY Guest Services: All other offices: xxxx MANAGEMENT DIRECTORY IMPORTANT EXTENSIONS HOURS OF OPERATION General Manager Kevin Flynn x5839 Guest Relations Christy Kochen x5836 Activities Bistro x5840 x5866 GUEST SERVICES 8:00am 5:00pm Monday Friday 10:00am-4:00pm Saturday Sunday Special Events Marion Nelson x5844 Activities Mary Ann Brown x5842 Gate House Guest Services x5860 x5830 ACTIVITIES 9:00am 4:00pm Monday-Friday 10:00am 3:00pm Saturday Sales Nancy Paupst x5851 Rentals Tami Deeks x5833 Pro Shop New Hire x5872 Food Services Robin Perry x5877 Mail Room Donna Cox x5848 Operations/Gate Gary Lambert x5829 Facilities Mark Kenner x5830 Maintenance Neil Jeffers x5830 Housekeeping Dora Rocha x5857 Kitchen Mail Room Pro Shop Rentals Sales Social Media Special Events Sports Grill x5874 x5848 x5870 x5833 x5850 x5843 x5845 x5867 PRO SHOP 7:30am-5:00pm Open Daily BISTRO 7:00am 3:00pm Monday Saturday Closed Sunday MAIL ROOM 10:00am 4:00pm Monday-Friday 10:00am 3:00pm Saturday SALES OFFICE 9:00am 5:00pm Monday-Friday 11:00am 4:00pm Saturday & Sunday (November 1 st April 1 st ) GATE HOUSE 24 Hours/7Days 3

4 CHANNEL DIRECTORY 2 Local Guide 21 TLC 40 CNBC 3 Palm Creek TV Info 22 ESPN 2 41 Travel 4 HLN 23 USA 42 Food 5 CBS KPHO 24 EWTN 43 KUTP MY45 6 ESPN News 25 WGN 44 MSNBC 7 TBS 26 HSN 45 Bloomberg TV 8 PBS KAET 27 CSPAN 46 Cook 9 National Geographic 28 Discovery 47 FYI 10 FOX 10 KSAZ 29 Lifetime 48 NASA 11 ESPN 30 Oxygen 12 NBC KPNX 31 OWN 13 CNN 32 E! Entertainment 14 HGTV 33 FOX News 15 ABC KNXV 34 TNT 16 KTVK #3 Independent 35 A&E 17 Golf 36 Hallmark Movies 18 Spike 37 History 19 SYFY 38 Hallmark 20 TWC Weather 39 KAZT #7 PLEASE JOIN US ON THE WEB! facebook.com/palmcreekresort youtube.com/user/palmcreekgolf pinterest.com/palmcreekgolf 4

5 INTERNET SERVICE Internet Account Setup at Palm Creek RV & Golf Resort Setup a New Internet Account 1. Call from a US phone number For English, press 1 For Spanish, press 8 Select option 2 for Not yet a DISH customer You will be transferred to a customer service representative 2. Request to sign up for a new internet account Tell the customer service representative that you would like to setup a new internet account at the Commercial MDU Property (property name) You will have the option to pay for a modem upfront or provide your own modem The customer service representative will setup your account and schedule your installation If there are any issues with getting set up please ask the agent to transfer the call to the commercial department or commercial advanced Restart Your Existing Internet Account 2. Gather important information Account number Account pin number Mac ID on modem 3. Call from a US phone number For English, press 1 For Spanish, press 8 Select option 2 for Not a DISH Customer When you are transferred to a customer service representative, let them know you need to restart your internet account at the Commercial MDU Property (Palm Creek) Provide your account number Provide them with the Mac ID number on your modem 5

6 GOLF RESIDENT RATES NON-RESIDENT November December (18 Holes) $18.00 $24.00 November December (9 Holes) $12.00 $18.00 January March (18 Holes) $21.00 $27.00 January March (9 Holes) $15.00 $21.00 April (18 Holes) $14.00 $20.00 April (9 Holes) $10.00 $16.00 Summer (May September) No Charge $10.00 / 9 hole $14.00 / 18 hole Twilight Rate (after 1:00pm 18 Holes) Twilight Rate (after 1:00pm 9 Holes) $18.00 $24.00 $12.00 $18.00 Pull Cart Rental Club Rental Cart & Club Rental Package 9 Holes = $ Holes = $ Holes = $ Holes = $ Holes = $ Holes = $16.00 Our Pro Shop Supervisor has a golf clinic every Wednesday afternoon from December through March. Short game clinic is at 3:00 and the full swing clinic is at 3:30. Fee is $10.00 per person. Sign up in the Pro Shop. (Receive $1 off non-twilight rate when using Sun E Cards) Please Note: ID badges must be worn at all times in order to receive the Resident rate 6

7 PALM CREEK BISTRO Join us for coffee, a sweet in the morning or lunch in the afternoon! Months of Operation: TBD through March 31 st Hours: Monday though Saturday, 7:00am 3:00pm Closed Sunday Don t forget our Patio Lunches every Wednesday from 11:00am - 1:00pm *Annual Residents wearing their ID badge receive a 10% discount on most items PALM CREEK SPORTS GRILL Months of Operation: November through March Hours: Monday through Saturday, 8:00am 2:00pm Closed Sunday & Wednesday Check out our menu, located at the Sports Grill next to the ballpark, and our website: *Remember to check out our Facebook page: facebook.com/palmcreekresort for current specials on the Pro Shop, Bistro, and Sports Grill! 7

8 FAQ S Who needs a name badge? Badges must be worn by employees, residents, guests and visitors at all times in the resort. When is a ranger needed? You must be escorted by a ranger when entering a site, relocating from one site to another, when entering and exiting storage. Violators will be ticketed. You do not need a ranger when departing from your site. Driving through lots, empty or vacant, is not permitted. When is trash picked up? Monday & Thursday please have your trash bagged, tied and on the curb before 8:00am. What is the Sewer & Trash Fee? There is a monthly charge of $30.00 assessed on the 1st of each month for annuals and on the anniversary of your arrival date for 1-6 month stays. What is the cost per electricity kilowatt? Nov. 1 to April 30: 10.5 cents May 1 to October 31: 16.5 cents An APS $11.00 service charge also applies each month. When and where can I get propane? You must contact Arizona Propane Company at (520) to set up an account or you will need to be at your site for delivery. Set your propane tank out in a visible yet safe area with the orange propane tag. Delivery is: Monday, Wednesday & Friday during winter and as needed during summer. Where do I get a laundry card? You may buy a laundry card for $3 in Guest Services and they can be loaded at either Guest Services or in the laundry facilities. The cards do not expire and are non-refundable.. The main laundry area has limited quarter capability. What are the swim hours for children? In season, 10:00am to 12:00pm & 4:00pm to 6:00pm. During summer (April-October 15), the Main Pool will be open daily from 9:00am to 9:00pm. Swim diapers are required for young children and are available in Activities. AREA INFORMATION Banner Casa Grande Medical Center 1800 E. Florence Blvd Casa Grande Animal Hospital 1645 N. Pinal Ave City: Casa Grande Big House County: Pinal Founded: 1879 Population: 50,111 Elevation: 1,405 ft. Average Temp: Winter: High = 65, Low = 38 Summer: High = 110, Low = 81 Time Zone: MST (no daylight savings) 8 Founded: 1998 Population: Peak Season: 3,500 Off Peak Season: 350 Number of Sites: 2,044 General Manager: Kevin Flynn Address: 1110 N Henness Road Casa Grande, AZ Phone: or Golf Course: Executive Par 3

9 GUIDELINE BASICS Palm Creek Golf & RV Resort is a 55+ community. The minimum age of the primary resident/guest must be at least 55 years of age. All other residents/guests must be a minimum of age 40. Class A or C motorhome, travel trailers and 5th wheels are permitted in Palm Creek provided all units are at least 23 feet in length and 10 years or newer. Rigs over 10 years of age are subject to inspection and acceptance by Palm Creek Management. Van conversions, pop up trailers, and R-Pods are not allowed. Exceptions may be made for Class B s who have a tow vehicle and proper hook-up extensions. The speed limit in Palm Creek is 10 mph. All vehicles, golf carts, motorcycles and bicycles must honor all stop signs and traffic markings within the resort. In order to participate in activities or use the facilities, everyone must obtain and wear their photo ID badges. Badges are issued in Guest Services upon check-in/ re-entry into the park. Visitors are allowed a maximum of two 2-week stays (four weeks total) in a calendar year. Visiting children, as with any visitor, must be accompanied by the primary resident. Please observe the posted hours of swimming for children under the age of 18: 10am 12noon and 4pm 6pm. Visitor fees and approval by the General Manager are required for stays exceeding the maximum days allowed. Pets are welcome at Palm Creek. Cats, dogs, birds must be in the designated pet section at all times. Your pets must be kept on a leash of no more than 6 in length at all times and not left in an outdoor pet run or otherwise unattended. Retractable leashes are not allowed. Residents are permitted two pets per unit. Quiet time at Palm Creek is 9:00pm 7:30am from October 1st to March 31st and 9:00pm 6:30am from April 1st to September 30th. Everyone is required to follow these quiet hours. Site improvements and certain other kinds of contract work are not allowed on Sundays or holidays. 9

10 PETS AT PALM CREEK Your neighbors appreciate strict adherence to the following rules and requirements: Residents are permitted no more than two pets per unit. Please remember that not everyone loves your pet! For the pleasure and protection of all residents, pet owners must be responsible for any damage or injury caused by or because of their pets. Pets are limited to dogs, cats and birds. No agricultural, wild or exotic animals are allowed. Pets must be kept on a leash at all times when inside the resort. For the safety of your pet and our residents/guests we require the pet be no more than six (6) feet from the pet handler at all times. Retractable leashes are not allowed in the park. Residents must clean up after their pets and use the receptacles provided. Waste must be bagged prior to disposal. Pets are allowed in the pet area only and should be kept clear of the common areas (service animals are exempt). Special areas are provided for walking your pets. Please do not allow them behind or on someone else s lot. Vicious or unusually noisy pets will not be allowed in the resort. Management reserves the right to review the individual circumstances, such as training and history, with the owner of all pets allowed access to Palm Creek where they feel it necessary. Please do not leave your pet unattended. All pets must be kept inside the home except when taken outdoors on a leash for reasonable outdoor exercise periods. Pets shall not be caged, fenced or left restrained unattended outside the home. For your convenience, there are nine (9) dog runs throughout the park; please reference a park map for dog run locations. For your convenience, there is a pet washing station located near the car wash and maintenance area. Residents/guests bringing pets to visit in non-pet areas of the resort must keep their pets in the vehicle at all times. Pets are not allowed to be run from golf carts. Only pets current on their vaccinations are allowed to be in Palm Creek. Management has the right to fine and/or evict any resident/guest not complying with ALL pet rules. Management will investigate all complaints of non-compliance and issue a written notice of violation where deemed appropriate. Violations shall be subject to a fine upon a second violation and eviction upon a third violation at management s discretion. PLEASE DO NOT FEED THE BIRDS, DUCKS, RABBITS OR STRAY ANIMALS! 10

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