Satisfaction with the quality of the sporting experience survey (SQSE 4) Results for Handball: Trends July 2012

Transcription

1 Satisfaction with the quality of the sporting experience survey (SQSE 4) Results for Handball: Trends July 2012 Creating sporting opportunities in every community

2 Overall satisfaction score, 2009 to 2012 % 100 Handball All sports Across all sports satisfaction has increased from 80.0 in 2009 to 80.6 in Overall satisfaction in Handball has increased from 66.1 in 2010 to 79.0 in 2012 General participant satisfaction in Handball has increased from 66.0 in 2010 to 79.4 in 2012 Club member satisfaction in Handball has increased from 67.4 in 2010 to 76.2 in Overall General Participants Club Members Base: Overall 64; General Participants 34; Club Members 30

3 Satisfaction and importance by domain, Scores shown are satisfaction and importance out of 10 for the domains at an overall level Satisfaction Importance Performance Exertion & fitness Release & diversion Social aspects People & staff Ease of participating Facilities & playing environment Coaching Officials Value for money Questions on importance not asked in 2010 Base: Overall 64

4 Greatest changes in satisfaction, Are changes in satisfaction reflecting your interventions? Performance Satisfaction has increased from 6.8 to 7.7, this is the domain with the biggest decrease in satisfaction. Exertion & fitness Satisfaction has increased from 7.4 to 8.3. Ease of participating Satisfaction has increased from 6.8 to 7.7.

5 Previous and future intended participation 5 Overall satisfaction by previous participation and future intended participation in Handball Overall Satisfaction Score Participation has: Decreased over LAST 12 months 16% 19% Stayed the same over LAST 12 months 28% 39% Increased over LAST 12 months 56% 62% Intend to participate: Less over NEXT 12 months 8% Same over NEXT 12 months 26% 33% More over NEXT 12 months 66% 6 Base: 64

6 Handball specific questions 6

7 Handball- Membership 7 Q. Are you a member of a England Handball affiliated Handball club? Yes No General Participants All Club Members 100 Base: Overall (64); General Participants (34); Club Members (30)

8 Handball Q. How would you most like to receive information and news from England Handball? 8 Participant Via 47% All Via England Handball's website 24% Via 49% Via post 9% Via England Handball's website 24% 9% Via post 8% No preference 12% 8% Club Member No preference 11% Via 63% Via England Handball's website 3 Via post No preference 7% Base: Overall (64); General Participants (34); Club Members (30)

9 Handball Q. Over the last 12 months, do you think that the quality of the services provided by England Handball to its members has: 9 Participant Got a lot better 24% All Got a little better Stayed about the same 35% 29% Got a lot better 24% Got a little worse Got a lot worse Got a little better 33% 12% Stayed about the same 3 Club Member Got a little worse 1% Got a lot better 27% Got a lot worse Got a little better 2 Stayed about the same 37% 11% Got a little worse 1 Got a lot worse 7% Base: Overall (64); General Participants (34); Club Members (30)

10 Handball Q. Which areas do you feel England Handball should prioritise for development over the next 12 months? 10 Participant All Improving the infrastructure of men's and women's leagues Youth development 12% 35% Improving the infrastructure of men's and women's leagues 15% Schools development Improving refereeing standards 3% 41% Youth development 33% Other Schools development 38% 9% Improving refereeing standards 3% Club Member Other 2% Improving the infrastructure of men's and women's leagues Youth development 37% 2 8% Schools development 17% Improving refereeing standards 7% Other 17% 3% Base: Overall (64); General Participants (34); Club Members (30)

11 From the mouths of participants A selection of open response comments: 11 I feel the sport is expanding and growing with the limited resources and wonder how far we could go with increased opportunities/funding The service delivered by England Handball has improved out of sight to that offered, say, 5 years ago Local clubs require more help with sponsorship Clubs are still struggling and are lacking of coaches, managers, volunteers

12 Do you need more? 12 A full set of detailed data (including verbatim responses) is available in Excel format via your Sport England Relationship Manager Full methodological information can be found on the research section of the Sport England website In total 64 people (aged 16 and over) from Handball took part in the survey between February and May 2012; 34 general participants and 30 affiliated club members. All satisfaction and importance scores exclude people who have said don t know for the specific question Creating sporting opportunities in every community