TOWARDS TORONTO Diversity and Inclusion Progress Report 2014 and 2015

Transcription

1 TOWARDS TORONTO 2015 Diversity and Inclusion Progress Report 2014 and 2015

2 ii Table of Contents 1. Message from the Chair and Chief Executive Officer Note on Language Introduction Setting the Context About the Pan American Games About the Parapan American Games TORONTO 2015 Fast Facts Update on Diversity and Inclusion Strategy Strategy Streams Strategic Objectives Implementation Framework Strategy Stream 1: Games Delivery Strategies...11 Strategic Objective: Economic Opportunities Workforce Principle Policy Practice Performance...14 Building careers...15 An inclusive volunteer journey...17 Strategic Objective: Economic Supplier Diversity Principle Policy Practice Performance Strategic Objective: Leadership Principle Practice Performance...24 Community leadership...24 Official languages...25 Aboriginal leadership...26 TOWARDS TORONTO 2015

3 iii 6. Strategy Stream 2: Games Catalyst Strategies...27 Strategic Objective: Awareness Building Principle Practice Performance...28 TO2015 Accessibility Advisory Council...30 Infrastructure and inclusion CIBC Pan Am/Parapan Am Athletes Village...31 Making the Games accessible by acting as a role model for accessibility at festivals and events...32 Arts and culture programming...33 Spotlight on Six Nations of the Grand River and Tom Longboat...35 Games-time accessibility...36 Building parasport legacies...37 A local and international contribution to parasport...38 TORONTO 2015 medals...40 Table of Contents

4 1 1. Message from the Chair and Chief Executive Officer The journey towards the TORONTO 2015 Pan Am/Parapan Am Games has involved connecting communities, municipalities, entrepreneurs, organizations and institutions. While these partnerships are not easy in the best of times, even among good practices, collaboration cannot truly be effective unless the players at the table are reflective of the communities they serve and the conditions allow everyone involved to fully participate. By creating diversity and inclusion policies, related practices and tracking our progress on these commitments, we ve achieved the kind of collaboration that leads to broad engagement, better performance and an international multi-sport Games to be proud of. In some instances, these efforts have connected people and organizations who, despite operating in the same space, have never worked together. In other instances, competitive businesses and institutions have come together. It is through working together that we create opportunities to share cultures. As the writer Paulo Coelho says: Culture makes people understand each other better. And if they understand each other better in their soul, it is easier to overcome the economic and political barriers. But first they must understand that their neighbour is, in the end, just like them, with the same problems, the same questions. It is our hope that in addition to the economic returns seen through job creation, tourism and new infrastructure, this spirit of collaboration will continue as a legacy of the TORONTO 2015 Games. It will be important that we use the lessons learned through our experience of coming together to host the world to continue to build our reputation as one of the best places to live, work and play. While this report cannot possibly capture every effort the TORONTO 2015 Pan Am/ Parapan Am Games Organizing Committee (TO2015) and its partners have undertaken, we hope that as you peruse the pages of this report, you will feel a sense of pride. Regardless of how large or small your contribution, your partnership has helped make this happen. Let s celebrate: United We Play! Yours truly, The Honourable David R. Peterson Chair, TO2015 Saäd Rafi Chief executive officer, TO2015 Message from the Chair and Chief Executive Officer

5 2 2. Note on Language In previous reports, TO2015 has included a note on language to place into context some of the terms used in this report. Language is important, not for the sake of being politically correct, but rather how words affect people and how they think; in some cases it can perpetuate attitudes about demographic groups and continue oppressions. The work done under the label of diversity and inclusion can refer to a number of different ideas. Plainly, diversity can be defined as a spectrum of characteristics that make people different from one another. Inclusion is the act of creating environments so that any individual or group feels welcomed, valued, respected, supported and able to fully participate. An inclusive and welcoming climate embraces differences and offers respect in words and actions for all people. Visible minority is increasingly becoming an inaccurate term. However, in the absence of alternate terms that are both widely accepted and recognized at the time of writing, TO2015 has chosen to use language employed by Statistics Canada. Similarly, TO2015 has chosen to use the Ontario Human Rights Code s definition of disability. This is the same definition employed by the Accessibility for Ontarians with Disabilities Act, which includes physical, mental health, developmental and learning disabilities. A disability may be visible or invisible. Gender identity is also an area of language evolution because there is increasing recognition that gender is not binary male versus female but rather that gender can exist on a spectrum. The TO2015 voluntary self-identification form used to track its workforce diversity provides respondents with room to identify as other rather than only male or female. TO2015 hopes that future Organizing Committees will track gender identity as a means of identifying and addressing gaps in workforce and sport. TOWARDS TORONTO 2015

6 3 The TO2015 Aboriginal Relations department uses a definition of Aboriginal Peoples, which includes status Indians, non-status Indians, Inuit and Métis Peoples, and their communities as a whole. By no means does this list include all the various identities referenced in this report; it only seeks to recognize that in many instances there is a term that both accurately and respectfully describes groups of people whose experiences and presence have not been adequately reflected in Canadian organizations, businesses and institutions. Terms will, naturally, continue to evolve as groups define and redefine themselves. People within these groups and those outside of them who are open to this evolution are important to building inclusion. Deeper Understanding Note on Language

7 4 3. Introduction Setting the Context Games Overview Mission: Ignite the spirit through a celebration of sport and culture. Vision Life-affecting experience for athletes and spectators. Transformational event for our communities. Deliver on commitments. A Pan Am and Parapan Am benchmark. The Games Partners Investment: TORONTO 2015 Pan Am/Parapan Am Games Organizing Committee $1.4-billion operations, capital and security budget: 35% Government of Canada 35% Province of Ontario 20% municipal governments 10% Games revenue TOWARDS TORONTO 2015

8 Venues and Zones PVM Bracebridge EPS EXC OPW PBV TCO MMC Exhibition Stadium Exhibition Centre Ontario Place West Channel Chevrolet Beach Volleyball Centre Toronto Coliseum Main Media Centre 35 Midland Downtown Zone PAF RCY RYA VAR IBP MTC NPS PAD PAV PPC SHR WES Orillia Pan Am/Parapan Am Fields Royal Canadian Yacht Club Owen Sound Ryerson Athletic Centre Collingwood Varsity Stadium Parapan Am International Broadcast Centre Metro Toronto Convention Centre Nathan Phillips Square Pan Am Ceremonies Venue CIBC Pan Am/Parapan Am Athletes Village Parapan Am Main Press Centre & Parapan Am Games Family Hotel Pan Am Games Family Hotel PVH Wasaga Beach Keswick TTS PVN 400 CCE Competition Venue 404 East Zone Richmond Hill Orangeville Markham YYZ Mississauga QEW 0 VAR ET W TRE OR S ET E STR LEGE COL ET W DU TW E TRE EN S QUE ET W E STR KING HAM TCO HEN EPS PVB WFC Welland 40 OPW MMC CIBC Pan Am Park & Downtown Venues RYA PAF BLO Lake Ontario St. Catharines 20 ABL RE S ST NDA QEW N Kilometres PAC UTS Downtown Zone CIBC Pan Am Park Zone (PAP) West Zone PVF Hamilton OBX NPS PPC SHR IBP MTC EN QUE ES LAK ET E E STR T MIV MRT CEB PLB Toronto Oshawa Whitby E TRE IS S Milton 401 Brighton Port Hope V JAR MIS Pickering Scarborough Games Route Network Cobourg Ajax MAR Vaughan Brampton AJX ANG YOR CTC Guelph Non-Competition Venue Uxbridge Newmarket CEP 9 Belleville Cavan NUE AVE Copyright TO This is a working document based on TO2015 s current assumptions as of 05/07/2015. Please review our Terms of Use at toronto2015.org Stirling Borden DINA Lucan Biddulph Peterborough 48 SPA Kitchener Centennial Park Pan Am BMX Centre & Stratford Pan Am Bowling Centre HAM CIBC Hamilton Pan Am Soccer Stadium HEN Royal Canadian Henley Rowing Course MIS Mississauga Sports Centre MIV Cisco Milton Pan Am/Parapan Am Velodrome & MRT Milton Time Trial Course WFC Welland Pan Am Flatwater Centre Brantford Rowing & Canoe/Kayak Sprint PVB Satellite Accommodation PVF Football Satellite Accommodation London YYZ Toronto Pearson International Airport CEB PLB Havelock Lakefield Kawartha Lakes Barrie North Zone West Zone Tweed Lake Simcoe North Zone ABL AJX ANG MAR OBX CCE Pan Am Cross-Country Centre CEP OLG Caledon Pan Am Equestrian Park HRD Hardwood Mountain Bike Park MWW Minden Wild Water Preserve TTS Pan Am Shooting Centre YOR CIBC Pan Am/Parapan Am Athletics Stadium & CTC Canadian Tennis Centre PVH Mountain Bike Satellite Accommodation PVM Canoe/Kayak Slalom Satellite Accommodation Accommodation PVN Shooting & Equestrian Satellite Waterloo Fenelon Falls HRD East Zone Abilities Centre President s Choice Ajax Pan Am Ballpark Angus Glen Golf Club Atos Markham Pan Am/Parapan Am Centre Oshawa Sports Centre CIBC Pan Am/Parapan Am Aquatics PAC UTS Centre and Field House. University of Toronto Scarborough Tennis Centre Minden Hills Gravenhurst CIBC Pan Am Park Zone TORONTO 2015 Pan Am/Parapan Am Games - Venues & Zones MWW E HOR PAV DE B LV PAD WES RCY EXC PBV T E.AN Maps

9 6 IGNITE co-chair and singer-songwriter Amanda Martinez hosting the official TORONTO 2015 soccer draw. 3.1 About the Pan American Games The Pan Am Games are not only one of the largest international multi-sport events in the world, they are also a platform for inspiring athletic performances and a stage for showcasing the diverse cultures of the Americas. Held every four years since the inaugural Games in Buenos Aires, Argentina, in 1951, the Pan Am Games bring together the 41-member National Olympic Committees of the Pan American Sports Organization (PASO) to compete in Olympic and Pan Am-specific sports. Always held the year before the Olympic Summer Games, the Pan Am Games provide world-class competitions and act as a springboard for many athletes on their road to Olympic glory. 3.2 About the Parapan American Games The dream of a Parapan American Games came to fruition in November 1999 in Mexico City when the inaugural edition was held with 1,000 athletes with a disability from 18 nations competing in four sports. Since 2007, the Host Cities of the Pan Am Games have also hosted the Parapan Am Games. Governed by the Americas Paralympic Committee, the TORONTO 2015 Parapan Am Games will be the fifth edition of the Games, with 1,600 athletes participating from 28 National Paralympic Committees. The TORONTO 2015 Pan Am Games take place from July 10 to 26, and the TORONTO 2015 Parapan Am Games from August 7 to 15. TOWARDS TORONTO 2015

10 7 3.3 TORONTO 2015 Fast Facts 1.4 million tickets 10,000 athletes, coaches and officials 23,000+ volunteers 50+ venues 51 sports Introduction Setting the Context

11 8 3.4 Update on Diversity and Inclusion Strategy TO2015 s diversity and inclusion goals are not isolated from the Organizing Committee s overall objectives. Each objective is integral to ensuring the Organizing Committee not only meets its objectives, but also realizes its mission and vision. The following is an overview of TO2015 s diversity and inclusion framework. The strategies that follow, together with its established policies, serve as the building blocks for the Organizing Committee s diversity and inclusion program. The diagram below represents the framework for the diversity and inclusion strategy. Beginning with the strategy streams that reflect TO2015 s role as both leader and influencer, the next layer speaks to the strategic objectives in short form, and the final layer contains the four components of the implementation framework. Implementation Framework Principle Strategic Objectives Policy Economic Opportunities Strategy Stream Practice Leadership Opportunities Strategy Stream 1: Games Delivery Strategies Strategy Stream 2: Games Catalyst Strategies Performance Awareness Opportunities TOWARDS TORONTO 2015

12 9 3.5 Strategy Streams Games delivery strategies represent elements of the TO2015 diversity and inclusion program that connect directly to the process of delivering the Games, while generating social and economic benefits for the broadest spectrum of communities across the Greater Golden Horseshoe region. Games catalyst strategies leverage the Games as an influencer or catalyst to advance diversity and inclusion issues. While there is some overlap between the two streams, TO2015 reports on them separately to reinforce the connection between diversity and inclusion, and the bottom line the best ever Pan Am/Parapan Am Games! 3.6 Strategic Objectives TO2015 s objectives are threefold: Economic: Ensure the economic benefits of the Games are shared among the broadest spectrum of people possible. TO2015 has done this by leveraging the investment in the Games as a platform to advance diversity and inclusion workforce and procurement practices. Leadership: Ensure leadership opportunities associated with the Games are shared among the broadest spectrum of people possible. TO2015 has done this by linking and partnering with community leaders to ensure TO2015 programs are relevant, actionable and effective. Awareness: Build awareness about diversity, inclusion and accessibility issues. TO2015 has done this by leveraging its public profile and presence to be a role model. Introduction Setting the Context

13 Implementation Framework Each element of the strategy is guided by the following framework: Principle refers to TO2015 s high-level values and aspirations. Policies are instruments designed to actualize the principles and have been developed where appropriate. Practice refers to the plans and programs, including collections of standard procedures, guidelines, training materials and documented ways of working. Performance refers to key performance indicators. TOWARDS TORONTO 2015

14 11 TO2015 workforce members at inclusion training, in partnership with PrideHouseTO. 4. Strategy Stream 1: Games Delivery Strategies Strategic Objective: Economic Opportunities Workforce 4.1 Principle TO2015 recognizes its opportunity to leverage the Games as a platform for advancing diversity business practices. This will generate positive social impacts, lead to a high-performance organization and help TO2015 deliver the best ever Pan American/Parapan American Games. Strategy Stream 1: Games Delivery Strategies

15 Policy TO2015 diversity and inclusion workforce policy TO2015 s vision is to have a high-performing workforce reflective of the diversity of the Greater Golden Horseshoe region population. It has committed to: A clear and transparent recruitment process. Linking and partnering with community and employment agencies to create direct access to TO2015 job postings and an understanding of its recruitment needs. Working to eliminate barriers to employment and volunteer opportunities for designated groups women, Aboriginal Peoples, persons with disabilities and members of visible minority groups as well as newcomers, and lesbian, gay, bi, trans, queer-identified individuals (LGBTQ). Making concerted efforts to engage a workforce reflective of North, South and Central American and Caribbean perspectives, and containing the French, Spanish and Portuguese language capacity necessary to support the TORONTO 2015 Games. Canadian women s wheelchair basketball team. TOWARDS TORONTO 2015

16 Practice TO2015 s recruitment policy is supported by practices that ensure diverse candidate pools for its myriad employment opportunities. These practices include a transparent recruitment process and broad access to information about employment opportunities by sharing these opportunities with employment service agencies and community organizations across Ontario. By building an inclusive workplace, TO2015 benefits from having diverse perspectives. The Organizing Committee is doing this through a number of initiatives, including: The Leadership, Inclusion, Diversity and Accessibility (LIDA) speaker series, where a range of speakers engage and educate TO2015 s staff on issues such as accessibility, economic inclusion and diversity in leadership. Conversation Café, a safe space for staff to discuss issues related to inclusion. QuickStart, an on-boarding program for new employees to learn about the Organizing Committee and its values and processes. QuickStart was recognized by the Canadian Society for Training and Development. A buddy program where each new employee is partnered with a more seasoned employee to help with the integration process. Where possible, buddy partnerships are intentionally diverse pairings. Building an accessible volunteer journey from the application process to Games Impact training. Organization-wide inclusion training offered in partnership with PrideHouseTO. Strategy Stream 1: Games Delivery Strategies

17 Performance TO2015 tracks the diversity of its workforce through a voluntary self-identification form. The Organizing Committee has employed the Ontario Labour Force Profile (the best available data) as a comparison; however, its goal is to exceed the statistics of this profile. Ontario s Labour Force Profile 1 TO2015 Workforce Profile 2 48% are female 54% are female 22% are members of visible minority groups 24% are members of visible minority groups 9% are persons with disabilities 3% are persons with disabilities 2% are Aboriginal Peoples 1% are Aboriginal Peoples In addition to its commitment to employment equity groups persons with disabilities, members of visible minority groups, women and Aboriginal Peoples TO2015 has also committed to engaging LGBTQ-identified individuals and to building a team with linguistic abilities in the Games three official languages: English, French and Spanish. Of TO2015 s current workforce: 5 per cent are LGBTQ-identified individuals. Of those who indicated proficiency in a language in addition to English, 27 per cent speak French; 15 per cent speak Spanish; 5 per cent speak Portuguese and 20 per cent speak other languages per cent identify as newcomers to Canada. In total, more than 90 countries are represented among the TO2015 workforce. 1 Data source: From OPS Diversity Office Annual Report 2010; Represents Ontario labour force population aged between 15 and 64 years. Data source: Statistics Canada, based on 2006 Census; data on persons with disabilities: Participation and Activity Limitation Survey (PALS). 2 Data source: TO2015 voluntary self-identification survey as of April 30, Workforce numbers include interns, SEEDS participants and part-time staff. 3 Other languages (as identified by TO2015) include Afrikaans, American Sign Language, Arabic, Armenian, Assamese, Bengali, Bulgarian, Cantonese, Catalan, Creole, Croatian, Czech, Dutch, Estonian, Farsi, Ga Adangbe, German, Greek, Gujarati, Hebrew, Hindi, Ibo, Indonesian, Italian, Japanese, Korean, Lithuanian, Macedonian, Malayalam, Mandarin, Mauritian Creole, Norwegian, Pashto, Patois, Polish, Punjabi, Romanian, Russian, Serbian, Sinhala, Slovenian, Somali, Swahili, Tagalog, Tamil, Ukrainian, Urdu, Yoruba and Visaya. TOWARDS TORONTO 2015

18 15 Building careers Since 2013, TO2015 has hosted a student internship program. This program adheres to the laws outlined in the Employment Standards Act. All interns have been part of an academic program where the internship is a course credit requirement. Of the 170 students who completed a single-semester internship at TO2015, 58, or 34 per cent, have been hired into full-time positions. The former interns have taken on roles related to their areas of study, such as human resources, venue transportation, mapping and geomatics, and volunteer training. In January 2015, TO2015 began recruiting for the SEEDS career development program. SEEDS offers young people who have experienced barriers to employment a once-in-a-lifetime opportunity to work for the largest international multi-sport Games ever hosted in Canada with paid, short-term job opportunities at TO2015. In addition to these job opportunities, SEEDS also offers participants a mentorship with an employee from TO2015 Lead Partner CIBC, Premier Partner Chevrolet and sponsors President s Choice and Coca-Cola. A total of 160 mentors contribute to the program, and these mentoring partnerships have been designed to support the SEEDS participants career development, by ensuring they are aligned with specific industries that build their networks and industry knowledge. For example, a SEEDS participant who is working in TO2015 s Transportation department may be paired with a mentor from Chevrolet. SEEDS career development program participant speaking at SEEDs launch and orientation event. Strategy Stream 1: Games Delivery Strategies

19 16 SEEDS is supported in part by the Ontario Ministry of Training Colleges and Universities as well as the City of Toronto s Partnership to Advance Youth Employment program of the Employment and Social Services division TO2015 and its SEEDS partners aim to transform the lives of this cohort of young people who are participating in the program. We now live in a world where many of my peers are struggling to find meaningful work. My lack of professional success so far can t be blamed on lack of education, marks or laziness; the system is actually broken. The SEEDS program truly stands in the gap by connecting ambitious youth to practical opportunities to grow their careers. Gareh Murray-Johnson, TO2015 workforce scheduling/training coordinator and SEEDS participant TOWARDS TORONTO 2015

20 17 An inclusive volunteer journey A vital component of TO2015 s workforce at Games time will be the 23,000+ volunteers. TO2015 has made concerted efforts to ensure the volunteer pool is diverse and that the volunteer journey from recruitment, outreach, assignments and deployment is accessible. Outreach efforts have included engaging communities within the Greater Golden Horseshoe region, which resulted in a strong response to TO2015 s call for volunteers. Additionally, TO2015 s volunteer ambassadors have developed relationships with organizations throughout the Games footprint by delivering presentations and participating in regional events that increase awareness and community engagement about the Games. The TO2015 Volunteer Advisory Council provides input on the volunteer program s development and applies its collective knowledge of best practices to help shape an inclusive and diverse program. Multilingual volunteer at Cisco Milton Pan Am/Parapan Am Velodrome. Strategy Stream 1: Games Delivery Strategies

21 completed the Games Impact course and I must say I learned a lot, especially regarding accessibility. Safia Yousuf, on Twitter TO2015 s volunteer recruitment process ensures equal opportunity for all volunteer applicants throughout the entire process. The volunteer application process allows individuals to identify any accessibility requirements they may have, and telephone and in-person interview options are available for those who require alternative accessible options to the online video interview. The volunteer selection process is based on merit and skill, with additional consideration given to venue and transportation accessibility as per the individual s requirements. Service animals, guide dogs and support persons are part of Games-time planning. All TO2015 staff and volunteers will be trained on the Accessibility for Ontarians with Disabilities Act, customer service guidelines as well as diversity and inclusion best practices. Volunteers outside TO2015 s Uniform Distribution and Accreditation Centre. TOWARDS TORONTO 2015

22 19 Strategic Objective: Economic Supplier Diversity 4.5 Principle The objective of TO2015 s supplier diversity plan is to promote inclusion, build a supply chain reflective of the community and to build capacity among small- and medium-sized businesses. 4.6 Policy The supplier diversity policy was embedded into the general procurement practices and is as follows: TO2015 is committed to open, fair and transparent procurement practices. Its procurement strategy is designed to deliver value for money as well as create an environment that enables diverse businesses to compete for Games-related business opportunities. 4.7 Practice In 2011, the Organizing Committee established a supplier diversity policy for TO2015 requests for proposals (RFPs) and an RFP process with Infrastructure Ontario asking applicants to outline how they will involve and support diverse-owned businesses. Diverse suppliers refer to businesses that are owned and operated 51 per cent or more by Aboriginal Peoples, women, visible minorities, persons with disabilities and members of the LGBTQ community. This policy provides RFP response credits to businesses owned by members of diverse communities. In addition, TO2015 has committed to the following supplier diversity practices: 1. TO2015 will insert diversity business requirements in 100 per cent of its procurement tendering documents. 2. TO2015 will use diversity business requirements as part of its criteria for assessing procurement tender responses and supplier selection. 3. TO2015 will track and report on all direct spends with diverse businesses. 4. TO2015 will commit to continuing its active outreach to diverse businesses by presenting opportunities and other procurement information at events focused on diverse businesses. 5. TO2015 will chair a Supplier Diversity Advisory Council. Strategy Stream 1: Games Delivery Strategies

23 20 In fall 2011, TO2015 created a Supplier Diversity Advisory Council for the purpose of using the Games as a catalyst to promote supplier diversity. The council consisted of the Diversity Business Network, Canadian Aboriginal and Minority Supplier Council (CAMSC), Canadian Council for Aboriginal Business, Women Entrepreneurs Connect (WEConnect), the City of Toronto and the City of Hamilton s economic development department. Although this group of organizations has similar mandates, they rarely worked with each other to promote supplier diversity. After three-and-a-half years, the Council grew to include both the Ontario and Canadian Gay and Lesbian Chambers of Commerce (CGLCC) as well as the Ontario Francophone Business Association. The Council worked as a cohesive team to develop and assist with the delivery of more than 10 supplier diversity workshops that were attended by more than 1,200 businesses. The Council s teamwork extended to the CGLCC and used both CAMSC and WEConnect to help create the Chamber s first supplier certification program. The CGLCC now utilizes WBE Canada (formerly WEConnect) resources for certification audits. Supplier Spotlight Thessalon First Nation citizen Chris Trainor, president of Morningstar Hospitality Services Inc., a majority-owned Canadian Aboriginal company. Morningstar will be providing food services at various venues across the Games footprint. Headquartered at Rama First Nation, Morningstar holds a commitment to hiring excellence, including Aboriginal superstar chefs Aaron Bear Robe, Kai Zyganiuk and Rich Francis (who was one of the three finalists in Top Chef Canada). Photo courtesy of morningstarhospitality.ca TOWARDS TORONTO 2015

24 Performance Much effort has been taken to support the development of a diverse supplier base. These efforts have included RFP writing workshops, networking opportunities for Tier 1 companies and small businesses, industry-specific information sessions featuring Infrastructure Ontario/Dundee Kilmer/EllisDon-Ledcor Village construction, overlay and food service. TO2015 hosted a half-day networking workshop entitled Flavours of Diversity II, which paired small diverse caterers and food service industry businesses with TO2015 s master caterers (Sodexo, Morningstar Hospitality Services Inc., Centerplate and Aramark). More than 110 businesses attended this workshop, which resulted in 25 subcontractor relationships between the master caterers and small/diverse local businesses. The highlight of this event was when Morningstar Hospitality (who was seeking Aboriginal catering suppliers) presented to representatives from First Nations caterering companies and awarded contracts to three Aboriginal chefs for Games-time catering. Since 2012, TO2015 has created information and learning opportunities as well as created new business opportunity networks for 910 small businesses as part of the Games legacy of collaboration and economic development. The total spend with diverse suppliers represents almost $10 million or 8.6 per cent of TO2015 s supplier spend. In addition to the legacy of businesses that will experience accelerated growth as a result of contracts won, TO2015 s supplier diversity program has influenced the supplier diversity programs in other TO2015-affiliated organizations. For example, Infrastructure Ontario included supplier diversity in TO2015 s infrastructure RFPs; Lead Partner CIBC created a supplier diversity program; FIFA Women s World Cup Canada 2015 created a supplier diversity database; and the City of Toronto created a Toronto social procurement framework. The legacy of collaboration is also present within TO2015 s supplier diversity program. Legacy partnerships include Mettko/Courtwall who won the contract to supply and install four racquetball courts; Morningstar Hospitality and Dana Hospitality who won the contract for venue catering for athletes, spectators and workforce, and Top Notch/ Clean Event who won the contract for housekeeping services for the CIBC Pan Am/ Parapan Am Athletes Village. Strategy Stream 1: Games Delivery Strategies

25 22 Olympian Perdita Felicien speaks at a TO2015 Game Changers inclusion conference workshop. 5. Strategic Objective: Leadership 5.1 Principle TO2015 will benefit from diverse professional experience as well as expertise based on lived-experience through its various governance bodies, including volunteer advisory councils and committees created to support specific aspects of Games planning. TO2015 recognizes that leadership from the top is essential and is working to develop and influence governance bodies that reflect its commitment to best practices in diversity. TOWARDS TORONTO 2015

26 Practice In 2010, the TO2015 Board of Directors was assembled to govern the Games. Appointments were made by the Government of Canada, the Province of Ontario and the City of Toronto as well as the Canadian Olympic Committee and the Canadian Paralympic Committee. Where TO2015 has the requisite authority, it is building councils that bring the required skills and expertise to the Organizing Committee, while taking an integrated approach to reflecting the diversity of the region. Most of its councils have one-year terms to refresh leadership and provide opportunities to new participants. TO2015 maintains a diverse candidate database, which has been a tool in succession planning. TO2015 was pleased to welcome Victor Garcia, former chief technology officer for Hewlett Packard Canada, to the TO2015 Board of Directors in In addition to his role at TO2015, Garcia serves as senior fellow at Bell Canada, Bell Business Markets Bell Canada, Ontario, and as adjunct professor at the Schulich School of Business at York University s big data and analytics post-master s degree program. In addition to the board and its committees, the Organizing Committee has several advisory councils that provide planning roles for volunteers in a range of capacities. These volunteers are important to ensuring that the opportunities inherent in the Games reach the eight million people who make up the Games region. Advisory council members experience a range of benefits by participating, such as opportunities to demonstrate existing skills to new audiences, build new skills, meet personal and professional goals, and expand personal and professional networks. TO2015 Board member Victor Garcia. Strategic Objective: Leadership

27 Performance Community leadership TO2015 s Community Engagement Council has developed seven working groups that focus on specific projects and community outreach initiatives: 1. The Latin American Working Group has worked on a number of initiatives to engage the community, including the Heart Pan Am/Heart Parapan Am campaign. 2. The Caribbean Working Group has focused on showcasing the community during the TORONTO 2015 Torch Relays. 3. The Ethnocultural Group has organized a community media bus tour. 4. The Community Impact Group hosted the Game Changers Sport Inclusion Conference, a one-day event in fall 2014 that discussed diversity and inclusion in sport. 5. The Community Celebration Working Group developed Fiesta in a Box, an online guide for people to plan their own TORONTO 2015 Pan Am/Parapan Am celebration. 6. The College and University Working Group hosted a series of activations on campus to get students and faculty excited about the Games. 7. The Elementary and High School Working Group hosted a one-day event in early 2015 to engage students and staff about Pan Am/Parapan Am programs. Host committees were also established across the Games footprint to engage community leaders. The goal of these committees was to explore and implement programs that would provide their communities with additional benefits from the Games. For example, the Jane-Finch host committee, co-chaired by the York University TD- Community Engagement Centre and the Jane Finch Concerned Citizens Organization Jane and Finch Economic Community Initiative. Approximately 20 residents and representatives from different community organizations meet on a regular basis in order to share information and opportunities to get involved in the Games across their networks. Many have also created their own TO2015-inspired programs and events through the TO2015 IGNITE program. The host committee is currently working on a local Pan Am torch relay community celebration and a market near the York University venues that will feature local entrepreneurs. In March 2015, the TO2015 Youth Advisory Council brought 300 youth delegates together for the TORONTO 2015 Youth Summit. The Summit was an opportunity to use the Games as a catalyst for building community through sport and culture. In addition to the two-day Summit, the delegates participated in a four-month program to engage other youth in their communities and across Ontario to help create more ambassadors for the Games. TOWARDS TORONTO 2015

28 25 French-speaking Olympian Alexandre Despatie and Spanish-speaking former Toronto Raptors player and TO2015 ambassador Greivis Vasquez in conversation at the TORONTO 2015 Youth Summit. Official languages Canada s official languages, English and French, and Spanish (together with English, are the official languages of the Pan American Sports Organization) are the three official languages of the TORONTO 2015 Pan Am/Parapan Am Games. In addition to ensuring that all publications, social media and programming information are translated into French and Spanish, TO2015 s Official Languages department is responsible for engaging francophone and Spanish-speaking communities in the Games. In 2011, the TO2015 Francophone Forum was formed to support the work of the TO2015 Official Languages team. The 20 members of the forum have encouraged the active participation of francophones from across Canada in pre-games planning, events and celebrations. TO2015 s Latin American working group is the Spanishlanguage and Latin American equivalent of the forum and has played a crucial role in providing feedback about how to engage local Latin American communities in the Games. In partnership with Rosetta Stone and TO2015 s Official Languages department, TO2015 staff and volunteers were given the opportunity to learn French or Spanish online at no cost for six months. Strategic Objective: Leadership

29 26 Aboriginal leadership TO2015 Aboriginal Leadership Partners (ALP) are comprised of 14 Aboriginal leaders from the Mississaugas of the New Credit First Nation, Six Nations of the Grand River, the Huron-Wendat Nation, the Métis Nation of Ontario and 10 urban Aboriginal human services agencies. ALP was created to ensure the meaningful participation of Aboriginal Peoples and their communities in the Games. The ALP has achieved this goal by working with a wide variety of Aboriginal and non-aboriginal partners, including the City of Toronto, Province of Ontario and the Government of Canada. Guiding the efforts of the ALP are five theme areas: collaboration, road to the Games, youth, arts/culture and economic development. Highlighting the ALP s overall effort will be the Aboriginal Pavilion, which will host a 19-day indigenous arts, culture and sport festival. The Pavilion will bring together indigenous peoples from across the Americas to celebrate, share and learn through dynamic programming, such as musical performances, dance, theatre, family programming, visual arts, traditional crafts, film screenings, an interactive sports zone, a curated exhibition and a culinary showcase. The level of co-operation between the parties involved in the ALP has been unique and may not have occurred without the Games acting as a catalyst for the five theme areas. The Province of Ontario has encouraged ALP members to continue to work together post-games on other projects, which, if it occurs, will be a legacy of the Games. Mississaugas of the New Credit First Nation Chief (MNCFN) Bryan LaForme, TO2015 Chair the Honourable David R. Peterson, MNCFN Elder Garry Sault, torchbearer Cameron Sault and community members of the MNCFN. TOWARDS TORONTO 2015

30 27 Performing artist JRDN with TORONTO 2015 Youth Summit delegate Nicole. 6. Strategy Stream 2: Games Catalyst Strategies Strategic Objective: Awareness Building 6.1 Principle Working together with communities and other organizations, TO2015 will use the Games as a platform to shine a light on issues related to diversity, inclusion and accessibility. 6.2 Practice In partnership with the Province of Ontario, TO2015 is using the Games as a platform to build awareness of the cultures of the Americas, accessibility and parasport through the TO2015 Community Tour, IGNITE program and educational programs. Similarly, TO2015 s arts and culture initiatives build awareness of the rich diversity found within local talent and through international partnerships by sharing this talent with the world. Strategy Stream 2: Games Catalyst Strategies

31 Performance 41 Trees is a legacy initiative located at the CIBC Pan Am/Parapan Am Athletes Village to commemorate the 41 countries and territories competing at the Games. Unveiled on May 25, 2015, the main plaque designed for this legacy initiative was printed in all three official languages and, thanks to the generous support of the CNIB, braille. The TO2015 Community Tour, TO2015 s mobile unit, has hosted more than 600 events primarily across the Games footprint and has connected with more than 1.5 million people. The Community Tour not only offers demonstrations on many of the Pan Am and Parapan Am sports, it builds an awareness of sport, healthy and active living and the cultures of the Pan American nations. Co-chaired by Rahul Bhardwaj, chief executive officer, Toronto Foundation, and renowned singer-songwriter Amanda Martinez, IGNITE inspires communities throughout Toronto, the Greater Golden Horseshoe region, Ontario and Canada to come together and build excitement around the Games and bolster community spirit. Over the past four years, IGNITE has supported more than 650 initiatives by more than 350 organizations across Ontario and one from St. Kitts and Nevis! These initiatives have demonstrated a strong connection to the mission of the Games, promoted community, sport, physical activity and recreation, healthy living, and arts and culture, while fostering diversity and inclusion. The Ontario Ministry of Education, the Ontario Ministry of Tourism, Culture and Sport and TO2015 have come together to educate youth about the TORONTO 2015 Games through a range of exciting programs. Kids n Play session at a local elementary school. TOWARDS TORONTO 2015

32 29 Developed for Grades 1 8/ages 6 12 plus, the Kids n Play program teaches children about the Games and how to be involved by offering resources on how to participate via exciting in-school and after-school activities. Educators and community leaders are provided with a Resource Guide at the beginning of the program that adds direction to their lesson plans and suggests how to best implement the program into their teaching environment. Close to 4,000 schools and after-school programs have signed on to participate in these programs. Hearing about the Kids n Play program at a Games information session for civic leaders, Bernice McLeod, George Brown College early childhood educator, engaged her third-year degree students about an opportunity to participate in the IGNITE initiative by adapting existing elementary school Pan Am-/Parapan Am-themed curriculum for a preschool audience. Ten students, who represented cultural diversity and a range of early learning and care experience, designed a user manual containing 10 physical activities. The manual also contains numerous arts and crafts activities, snack ideas and music to animate each of the sport activities. Strategy Stream 2: Games Catalyst Strategies

33 30 Are You Ready? conference delegate. TO2015 Accessibility Advisory Council The TO2015 Accessibility Advisory Council (AAC) developed the Are You Ready? (AYR?) four-step inclusive tourism challenge. Building on the Are You Ready? concept, the TORONTO 2015 Parapan Am Games promotional video that follows para-athletes who are training for the Games, the AYR? Challenge encouraged businesses to get ready to be great and inclusive hosts to the world during the Games. Challenge participants were asked to make four simple, low-cost improvements that would have a big impact on increasing accessibility. Participants were recognized on the TORONTO 2015 tourism portal, as well as the online portals of Tourism Toronto and Ontario Tourism. The Challenge supported TO2015 s diversity and inclusion objectives, contributed to the Games legacy of accessibility awareness and set the groundwork for larger movements in the inclusive tourism space. The AAC engaged almost 200 businesses in the Challenge. Additionally, the AYR? conference provided the why and the how of inclusive tourism. Businesses were inspired by athletes and through the success stories of their peers to participate in the Challenge. They were also coached on how to make accessibility improvements and were provided with related resources. The AYR? Challenge and conference creates a legacy of improved awareness of accessibility in local businesses and organizations, and supports Ontario s long-term goal of being barrier free by TOWARDS TORONTO 2015

34 31 Infrastructure and inclusion CIBC Pan Am/Parapan Am Athletes Village In February 2015, almost five months before the official start of the TORONTO 2015 Games, construction on the CIBC Pan Am/Parapan Am Athletes Village was completed. The newly-constructed Athletes Village is located on an 80-acre site next to the Don River in Toronto s waterfront district. The Athletes Village will be the Games-time home for 10,000 athletes, coaches and team officials, and will incorporate a full range of conveniences and amenities, such as a large transport mall and accreditation services. After the Games, the Athletes Village will leave its legacy when the 80-acre site becomes a mixed-use community with affordable housing, retail condominiums, the Cooper Koo Family YMCA, an Aboriginal community health centre and George Brown College s first student residence. Toronto s newest neighbourhood will also be connected with a new streetcar line. New Canadians at a special Institute for Canadian Citizenship ceremony, hosted in partnership with TO2015 as part of the 100 days to the Games celebration, at the new Cooper Koo YMCA, part of the CIBC Pan Am/Parapan Am Athletes Village. Strategy Stream 2: Games Catalyst Strategies

35 32 Making the Games accessible by acting as a role model for accessibility at festivals and events With support from the Accessibility Directorate of Ontario, TO2015 used the one-year countdown celebration (a free public celebration to mark one year to go to the Pan Am Games) as an opportunity to showcase accessibility at a large-scale festival. The public was invited to Toronto s Nathan Phillips Square on July 11 and 12, 2014, to enjoy headline artists, meet world-class athletes and try out Pan Am and Parapan Am sports. The accessibility planning features of this event included: Accessibility considerations were integrated into all site activations to allow for full participation by all who attended. Rest areas and quiet spaces were made available within Toronto City Hall. Service animals had full access to the site. Accessibility information representatives were available at four information booths on the square. An accessible seating riser was located in the viewing area in front of the stage, including an adjacent charging station for scooters. American Sign Language interpreters were present throughout the stage programming and interpreted for all hosts and onstage speakers. Video screens on the side stages magnified all stage performances. In addition to the accessible washrooms that were available inside city hall and within the snack bar building at the southwest end of the square, temporary accessible washroom units were also installed at the southwest end of the square for the duration of the event. Left to right: ASL interpreter, Ontario Premier Kathleen Wynne and TO2015 CEO Saäd Rafi addressing the crowd at Nathan Phillips Square for the one-year countdown to the TORONTO 2015 Games celebration. TOWARDS TORONTO 2015

36 33 Soca artist Machel Montano performing to a capacity crowd at the one-year countdown celebration at Nathan Phillips Square. Arts and culture programming PANAMANIA, presented by CIBC, is the 35-day arts and cultural festival that will enrich the TORONTO 2015 Pan Am/Parapan Am Games experience. PANAMANIA will bring more than 250 unique performances and exhibitions, both free and ticketed, across Toronto from July 10 to August 15. PANAMANIA will showcase the diverse cultures and artistic excellence of Ontario, Canada and the Americas through music, theatre, dance, visual arts and fashion. PANAMANIA is comprised of four major programs: PANAMANIA Nathan Phillips Square (July and August 7 12) CIBC Pan Am Park (July 11 25) PANAMANIA The Distillery District (July 11 25) PANAMANIA Presentations featuring national and international performances and exhibitions, including 28 commissioned world premieres, presented across Toronto (July 10 August 15) The TORONTO 2015 Arts and Culture program created a commission fund for new and innovative arts and arts-legacy projects related to the Games. The submissions were unique and innovative artistic concepts that aligned with TO2015 s mission and ultimately enhanced the cultural fabric of both the Greater Golden Horseshoe region and the TORONTO 2015 Pan Am and Parapan Am Games experience. Strategy Stream 2: Games Catalyst Strategies

37 34 More than 25 exciting projects for PANAMANIA were selected. Among them include (but not limited to): No. 9: Contemporary Art & the Environment; Crow s Theatre and Porte Parole; Meaghan Ogilvie; Textile Museum of Canada; The 20K Collective; Veronica Tennant; Canada s National Ballet School with Demis Volpi and Shaun Amyot; Kaha:wi Dance Theatre; Kidd Pivot and Electric Company Theatre; Design Exchange, Canada s Design Museum; Joan Pierre & Associates; Devon Ostrom; Ravi Jain/Why Not Theatre; Verity Creative; Lula Music and Arts Centre; Songwriters Association of Canada; Mustafa the Poet; Appledore Productions The Postman; Nightwood Theatre and Culchahworks Arts Collective; Robert Lepage/Ex Machina; Studio 180 Theatre; Tangled Art + Disability; bluemouth inc. and Necessary Angel Theatre Company; Gallery 44 Centre for Contemporary Photography; Planet IndigenUS Harbourfront Centre and Woodland Culture Centre; Six Nations of the Grand River; the Power Plant. Artist Robert Young with an image from his TO2015 commission YOUNG World Faces of Pan Am. TOWARDS TORONTO 2015

38 35 Spotlight on Six Nations of the Grand River and Tom Longboat Tom Longboat is a name that continues to inspire Aboriginal Peoples, Canadians and aspiring marathon runners. After only three competitive races, Tom gained international recognition for his stunning victory at the renowned Boston Marathon in 1907, beating the record by more than five minutes a record which then stood for over 20 years. A life-sized sculpture of Tom Longboat, accompanied by narrative in both English and one of the Haudenosaunee languages, will not only be a tribute to one of the world s most celebrated athletes, but will also ensure that the oral traditions of Tom s family and the Onondaga people are respected and honoured. Strategy Stream 2: Games Catalyst Strategies

39 36 Games-time accessibility TO2015 is committed to providing a fully integrated Games experience with inclusive, accessible features and services offered across the entire Games footprint. Spectators attending the Games can expect a variety of accessible services that will be available at each of the venues across the Games footprint. Specific services and locations are described in the TORONTO 2015 Pan Am Games Accessibility Guide and the TORONTO 2015 Parapan Am Games Accessibility Guide (available online). Accessible services at all venues will include: accessible transportation options accessible entrances and exits accessible amenities, such as washrooms, concession stands and merchandise kiosks accessible seating and adjacent companion seating accessible medical services complimentary wheelchair loan on a first-come, first-served basis personal wheelchair storage TOWARDS TORONTO 2015

40 37 service animal relief areas assistive listening devices (at most venues) live audio description (ceremonies) American Sign Language at ceremonies all-terrain wheelchairs at certain venues Building parasport legacies At Games time, CIBC Pan Am Park and seven Parapan Am Games venues will be home to Paraplay Zones. The purpose of these interactive sport zones is to provide a space for spectators to engage in parasport during both the Pan Am and Parapan Am Games, while also delivering on three key goals: 1. Awareness: Raise awareness of Parapan Am sports, athletes and adaptive equipment/technologies. 2. Participation: Provide spectators with an opportunity to actively engage, participate and learn about parasport, while impacting societal attitudes and perceptions towards persons with a disability. 3. Recruitment: Recruit potential athletes, coaches, volunteers and spectators to further engage in parasport. Fans at 100 days to the Parapan Am Games event. Strategy Stream 2: Games Catalyst Strategies

41 38 A local and international contribution to parasport International legacy A key component of the TORONTO 2015 bid was the commitment to elevate the Paralympic Movement within the Americas, to promote inclusion and increase participation in parasport. This component, called the TO2015 Parapan American Development Program, is comprised of three pillars: 1. Road TO 2015: Agitos Foundation Sessions Regional workshops for National Paralympic Committees (NPCs) of the Americas that were targeted at enhancing the capacity of the NPC sport managers as well as enhancing the capacity of coaches and classifiers. More than 170 coaches, classifiers and administrators from 28 countries were trained at the sessions. 2. TO2015 Sport Equipment Fund Supports the development of Paralympic sport by providing CAD$5,000 per NPC in funding for the purchase of sport equipment to NPCs participating in the TORONTO 2015 Parapan American Games. NPCs were able to purchase 172 equipment items representing 10 Parapan Am events from a comprehensive equipment catalogue. TOWARDS TORONTO 2015

42 39 3. Classification capacity building Training sessions were held to increase the number of certified classifiers in the Americas and Caribbean regions. More than 10 international classifiers were trained and certified in wheelchair basketball and cycling. Local legacy An Ontario Parasport legacy partners group was initiated in 2013 and involves a range of parasport stakeholders to guide the TORONTO 2015 Parapan Am Games domestic legacy priorities. Eight municipalities were involved in the development of TORONTO 2015 Parapan Am Games legacy plans: Toronto, Mississauga, Markham, Milton, Whitby, Niagara Region, Hamilton and Ajax. Some of these legacy programs include: Let s Get Coaching (Toronto): A program that trained more than 2,015 coaches for goalball, wheelchair basketball, wheelchair rugby and wheelchair tennis programs. Para-cycling program (Milton): A para-cycling program developed for the Cisco Milton Pan Am/Parapan Am Velodrome, this program has received funding for the purchase of equipment, such as tandem bicycles. Fundamental physical literacy (Whitby): A pilot program that incorporated the Canadian Paralympic Committee s fundamental physical literacy skills (integrated physical education curriculum) into four elementary schools. World Cup champion and Parapan Am medallist Jaye Milley. Strategy Stream 2: Games Catalyst Strategies

43 40 TORONTO 2015 medals In March 2015, the competition medals for the Pan Am and Parapan Am Games were unveiled. The medals were created by Barrick Gold Corporation, Official Metal Supplier, and the Royal Canadian Mint, the Official Medals Design and Production Supplier. The medals reflect collaboration and the spirit of diversity of the Games. The materials for the medals were supplied by Toronto-based Barrick Gold Corporation from three of its operations across the Americas: copper from its Zaldívar mine in Chile; silver from its Pueblo Viejo mine in the Dominican Republic; and gold from its Hemlo mine in Ontario. For the first time in medals history, the Royal Canadian Mint has applied the ancient technique of mokume gane, fusing different alloys to reflect the multicultural celebration of athletes and the fellowship of nations coming together under the motto United We Play! The mokume gane technique produces another valuable result: Each of the 4,283 competition medals is truly unique. TOWARDS TORONTO 2015

44 41 The artwork on the medals tells the rich story of the People s Games through the collaborative creative process that included Christi Belcourt, a Métis visual artist who combined artistry and storytelling with the Royal Canadian Mint s innovative production process. As a result of a challenge issued by Elisabeth Walker-Young during a TO2015 Leadership, Inclusion, Diversity and Accessibility (LIDA) speaker series event, braille is used to identify TORONTO 2015 a reflection of TO2015 s commitment to accessibility, and the first time it has ever been applied on both Pan Am and Parapan Am Games medals. This showcases TO2015 s commitment to accessibility and inclusion across both Games. The CNIB has provided specific guidelines for the use of braille in this application. Through the design of the medals, the unity and joy of the Games live on. Elisabeth Walker-Young, Team Canada s chef de mission for the TORONTO 2015 Parapan Am Games Strategy Stream 2: Games Catalyst Strategies