Tiger Concessions

Transcription

1 Tiger Concessions

2 PRE-EVENT & GAMEDAY INFORMATION

3 Background Checks! The background Check is a Homeland Security Background Check.! We are being required by LSU Police to run a basic background check. EVERY SINGLE PERSON coming into the stadium prior to gate opening time.! No personal information is kept by our department nor will it be given to anyone in our office or transmitted to group contact with your organization.! You can go to the LSUPD website where you ll find Gameday Credentials/Background Check Form Submission! Address:! There is no cost as it s fairly simple form with very basic information and only takes about 2 minutes per person.

4 Bring With You! Calculators! Blue or Black ink pens you may NOT use any other colors on stand sheets, especially RED or PINK! Box Fans, if desired, during the month of September! Stands can get stuffy/hot. Make sure all group items are labeled as we are not responsible for lost/misplaced property. STAY HYDRATED! Encourage your group to start hydrating a week before the first game. We will provide bottled water for your group for home football games (12oz. Dasani Bottles).! Picture ID for all members of your group. You must present a form of photo ID to the deputies manning the check-in gate when entering the stadium. This can be a state ID/driver s license, passport, any type of student ID, a snapshot of a yearbook photo with that person s name, etc.

5 CLEAR BAG POLICY NON APPROVED BAGS: Backpacks, Cinch/Drawstring Bags that are not clear or larger than 12 X 6 X 12, Briefcases, Coolers and insulated bags, Fanny packs, Luggage of any kind, Computer bags, Camera bags, Venue seat cushions in excess of 16 inches NO ZIPPER COMPARTMENTS, ARMS OR BACKS, Bags or cases of any kind that do not meet the new bag policy APPROVED BAGS Clear plastic, vinyl or PVC bags that do not exceed 12 x6 x12 One-gallon clear, re-sealable plastic storage bag Small clutch purses no larger than 4.5"x6.5" (approximately the size of a hand - with or without a handle or strap) Medically necessary items.

6 PARKING

7 PARKING NOTES! There is no free parking near the stadium, be prepared to walk.! We suggest the Hayfield/ Levee lots which should have available spaces by the time you arrive. Buses/ Vans may park in these lots! We urge you to leave early to allow time for parking and getting into the stadium.! SUGGESTED ROUTE TO Campus! We are not responsible if you get towed.! Carpool as much as possible, as parking is very limited. ESPECIALLY FOR OLE MISS/BAMA GAMES! Many groups drop the majority of their members at the corner of S. Stadium and Nicholson Drive and then a few members park and make the 10 minute walk back to statdium

8 DISABLED PATRON PARKING Free Disabled Patron Parking! Free Gameday disabled parking is located at Lot 409 on Gourrier Lane. There are a limited number of spaces available. This area is available on a first come, first served basis beginning at 7 a.m. on game days. The lot is accessible by presenting a valid state issued disabled parking permit and/or valid disabled driver s license to the traffic officers on site. The disabled individual must be in the vehicle when entering the lot. Shuttle service will start four (4) hours prior to kickoff for games scheduled after Noon. For games scheduled at or before Noon shuttle service will start three hours before kickoff. Pickup location will be in the Lot 409. The drop off location and post-game pickup will be on South Stadium Drive on the west side of Tiger Stadium. Shuttles will be available throughout the game for return service to Lot 409 and available 90 minutes after the game. A shuttle pass will be issued to all individuals in a vehicle accessing Lot 409 with handicap identification. The shuttle pass will be required to ride the shuttle.

9 Football Check-In! Check-In at Portal B Gate! We will stagger check-in times to minimize the lines.! With the highly expected attendance this season & increased construction occurring on campus, check-in times must be strictly adhered therefore GIVE YOURSELF PLENTY OF TIME TO MAKE IT HERE!! All members must come through check-in, including those going to the upper decks and/or PMAC stands. Those stands can then take the elevators up to the upper locations.

10 Uniforms! Black collared shirts LSU Concessions logo! LSU Concessions Hat, worn with bill facing front (health board requirement)! Closed shoes, preferably Tennis Shoes, may NOT wear sandals or crocs! Uniforms can be purchased from us using cash, check, or commission deduction from the event. Anyone not in uniform on game day will be issued a uniform at the expense of the group. $15 for polo & hat combo, or $8/shirt & $7/hat

11 CHECK-IN TIMES & ROSTERS! Check-In Times will be ed out by the Monday, prior to a home football game. Please adhere to these as they re planned according to stadium flow and to minimize lines.! You ll also be provided with check-in cutoff, gate, kickoff, etc. times in this .! Your Group must submit a roster (list of names) via tigerconcessions@lsu.edu by Thursday at NOON prior to a home football game. This is both for LSUPD purposes as well to allow adequate time for entry wristbands to be allocated to each group.

12 DURING EVENT/GAME INFORMATION

13 ! PLEASE REFRAIN from going into the bowl/arena/or stadium interior before or after the game for any reason. You may be removed from the stadium by a game marshal or LSUPD. BOWL

14 Set Up! Count your stand in with extreme thoroughness and accuracy PRIOR TO ICING DOWN ITEMS, OPENING CASES, & DECONSOLIDATING YOUR PRODUCT. If you have a discrepancy, contact your supervisor ASAP to verify any changes that need to be made to the beginning inv. count # s.! Turn on CO2 tanks (left twist on top nozzle) and run each flavor of the coke machine to ensure all lines are working properly.! Wipe down all surfaces! Get the hots on if not already done by your supervisor. Instructions on how to do many of these will be posted in stands and/or detailed in your stand folders.! AFTER ALL COUNTS ARE VERIFIED, ice down bottled water in an ice bath in stands that have tankers, and fill all coke machines with broken up ice from bags in bins outside stands! Set up the condiment table

15 Health Board & Proper Food Handling! When setting up, make sure no product is stored on the floor. Everything must be raised on shelves or on pallets/coke crates.! KEEP HOT FOOD HOT (stored in hot box) and COLD FOOD COLD! DEFROST FROZEN MEATS UNDER COOL RUNNING WATER!! ALWAYS HAVE GLOVES ON WHEN IN DIRECT CONTACT WITH FOOD! THERE ARE PLENTY IN YOUR STAND! WASH HANDS BEFORE PUTTING ON & REAPPLY AS FREQUENTLY AS NEEDED. OTHER HEALTH/FOOD HANDLING GUIDES WILL BE POSTED IN YOUR STANDS & INCL. IN YOUR STAND FOLDERS.! Example of improper product storage:

16 Supervisors! GET TO KNOW YOUR SUPERVISOR s NAME AND WHAT THEY LOOK LIKE! Your supervisor s responsibility is to oversee several stands in your section, assist you with questions, and to show you how to run your stand/equipment efficiently.! Supervisors are not to leave their area to retrieve product for your stand. They will instruct and guide your runner to location that needed items can be obtained.! Supervisors will batch your credit card machines at the end of the event and give you Tiger Cash and Paw Point(only in NL5, NL6, NT7, and NT9) totals from the machine(s), THEY WILL KEEP THESE BATCH REPORTS WITH THEM YOU WILL KEEP YOUR CREDIT CARD RECEIPTS IN YOUR STAND FOLDER AFTER THE EVENT.! Supervisors will sign you in. Do not sell anything from your stand until a Supervisor has verified your counts & you and he/she have signed your stand sheet under the opening inventory line.

17 IF A PROBLEM ARISES! If you are unable to locate your supervisor during an event and need immediate assistance with product, equipment, credit machines, stand help, etc. please TEXT with your situation, stand location, and name so that Sean or someone manning the phone may radio your supervisor and/or get you assistance.! IF AN EMERGENCY SITUATION ARISES OR YOU NEED FIRST AID, IMMEDIATELY LOCATE AN EBR DEPUTY OR BRPD OFFICER, which are located at every entrance/portal to the bowl seating. THEY WILL CONTACT EMS and/or DEAL WITH DISORDERLY FANS IF SUCH INCIDENTS ARISE! DO NOT GO TO A MARSHAL/EVENT STAFF WITH ANY ISSUES!

18 Runners/Condiment Table Upkeep! Each stand has a runner/condiment table overseer built into the staffing levels for that particular stand.! Runners/Condiment Keepers are designed to! Retrieve ice! Contact the supervisor if not readily available! Transport any additional product needed during the event from the warehouses in south lower to your stand! Run Change (can be attained from money room)! Maintain the cleanliness of the condiment table/wipe down with frequency keep a bucket of soapy water/rags underneath it for easy access.! Refill condiment bottles/jars/napkins throughout the game.! Table Covers should be cleaned before storing them and the actual table inside your stand once the game is over.

19 Coca-Cola! Hot water is the only thing needed to clean the machines.the flavor will not taste correctly until the fountain machine bins are filled with ice!! If CO2 runs out, alert your supervisor and/or text the number from the previous slide. Do Not attempt to change any lines/gas yourself. We have several Coke staff on site during games to assist with such needs!! If a bag-in-box(syrup) for a certain flavor of drink runs out, you may easily/simply change the empty nozzle to a full box by unscrewing and reattaching it to a full box. Notify your supervisor if you are low/out of a particular syrup.

20 PAR LEVELS/HOT BUTTONS! Each game you will receive a hot button in your folder with your paperwork that details what & when to cook & prep particular items throughout the night.! Hot buttons will be specific to your group and your stand. Seek out your supervisor if you are in probable need of exceeding your pars and require cooking more than these figures as their judgment is key in order to avoid spoilage.! OVERCOOKING and EXCESSIVE SPOILAGE MAY LEAD to deductions from your commission. You will be expected to maintain spoilage levels for any meats at <10% (ie. sell 100 hot dogs, spoilage should ideally be no more than 10)

21 Meals! You will be charged $2.50 per person for meals! The meal policy is! 2 hot dogs! Popcorn in carryout (brown trays)! Nachos in carryout (brown trays)! Fountain drinks in comp cups! You will be charged by your staffing level! You will be charged for each person in attendance, whether they eat or not DO NOT GIVE FREE GOOD TO MARSHALS OR TICKET TAKERS ONLY THOSE WITH VALID MEAL TICKETS!

22 Product Display! Display water/cup sizes on the top of each coke tower! Have cups visible on the front counter (keep in their Fill Candy and Peanut wire racks with product label facing the front: IMPROPER DISPLAY: sleeve rolled down to the bottom) PROPER DISPLAY:

23 Suggestive Selling! You can get unlimited popcorn for a little more than double the price of a small. Ask customer if they would like the larger size of fountain drinks($6.50 vs. $4.00), grande nachos rather than small nachos($8.00 vs. $4.50), and if they d like to add chili to a nacho order($1.00)! Doing these for one order could double your sale, thereby doubling your commission earned. You make what you put into it!

24 MONEY PICK UPs! There will be 2 pick-ups: one after kick-off, and the other after half-time, you MUST have your money ready at this time. REMEMBER TO REMIND YOUR CREW TO ALWAYS CHECK 100s FOR COUNTERFEITS!! Keep your small bills to make change for the rest of the night, use the pick-ups to get rid of $20 bills and higher.! A deputy and a teller will come to your stand for pickups, do not give your money to anyone else.! AT THE END OF THE GAME, IMMEDIATELY GET YOUR FINAL CASH TURNED INTO THE MONEY ROOM! You do not need the money to finish your stand sheet!

25 Tips! You may not have a visible tip jar in any stand in Tiger Stadium.! YOUR GROUP MEMEBRS MAY ACCEPT TIPS HOWEVER YOU MAY NOT VISIBLY SOLICIT THEM!! Speed of service will make you tips!

26 STAND EQUIPMENT! We expect that you take care of the equipment in your stand! DO NOT unplug freezers or ice bins at the end of the night.! DO NOT sit on counters or freezers.! DO NOT leave any food in pots or warmers.! DO NOT throw away any equipment, contact your supervisor if your equipment is not working properly.! CLEAN all equipment before and after using it.! Any container holding ice MUST be checked before ice is added to make sure plugs are in place and valves are CLOSED.! DO NOT dump any ice in the stadium. This is done on Monday.

27 POST GAME Clean Up/Bread Trays! Start cleaning after halftime! You must clean and organize your stand before you leave! Clean out all cookers! Bring all dirty towels with you to the south lower.! DO NOT dump any water or ice during or after the game, we will dump it during the week! All trash MUST placed in front of the stand at the end of the night in tied black trash bags, NOT in the can. Boxes should be broken down and placed with the trash, NOT in a bag.! Empty bread trays should be brought down to SL 1 and stacked neatly. Trays with bread still on them should go down to the freezers in SL 5 Warehouse

28 END OF NIGHT COUNTS/Recounts! All stands are subject to an audit to verify inventory! Counts on Monday following?! By leaving, youre verifying that that is what is in the stand! We are not responsible for finding your shortages, when you sign your sheet, you agree to it.! PERHAPS A STAND SHEET COVER EXAMPLE OF SOMETHING SLIDE HERE? LEAVE STAND SHEET BY OFFICE?

29 New Items! Bottomless Popcorn! Pork Nachos! NEED TO ADD THESE, FORGOT WHICH ONES JACK HAD ON CHANGES! Chicken Tenders! Arnold Palmer Half & Half

30 Group Bonus Opportunities a) Organization will receive an additional commission of 0.5% of Net Sales if Organization is fully staffed for each event (i.e. provides the number of workers specified by Chartwells for each event). b) NEEDS TO BE UPDATED TO CORRELATE WITH CONTRACT!!! c) Organization will receive an additional commission of 0.5% of Net Sales if (a) the stand manager arrives at the check-in time designated by Chartwells, and (b) all volunteer workers are present at the Facility before gates open. c) Organization will receive an additional commission of 0.5% of Net Sales if all volunteer workers in proper uniforms (see Section 12(f) below). d) Organization will receive an additional commission of 0.5% of Net Sales if it meets the following spoilage control goals: (a) Following par levels set by Chartwells management. (b) Following additional Chartwells supervisor instruction. (c) Contacting Chartwells supervisors to get approval to alter par levels. (d) Having food available to customers throughout the event, i.e. not running out of product

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