SMU MEN S BASKETBALL

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1 SMU MEN S BASKETBALL CLUB SERVICES & POLICY GUIDE

2 CONTENTS LETTER from ATHLETIC DIRECTOR... 1 LETTER from COLONNADE... 2 CONTACTS... 3 AMENITIES & SERVICES... 4 ENTRY PROCEDURES... 5 CLEAR BAG POLICY... 6 POLICIES & GUIDELINES... 7 CATERING... 8 EMERGENCIES... 9 COLISEUM DIAGRAM SCHEDULE... 11

3 Dear Friends, We appreciate your generous support of SMU Athletics through your club membership at Moody Coliseum. We look forward to providing the exceptional service you deserve. The Colonnade Group staff is excited to enhance your gameday experience this upcoming season. Their SMU Athletics Hospitality staff have an office alongside us in Ford Stadium, and they are striving to ensure your enjoyment of the club level this season at Moody Coliseum. Be sure to call on Lauren for anything you might need, as she and her staff will take great care of you. The following pages in this handbook detail your gameday experience, and I encourage you to take a few moments to review and learn more about the privileges of being a club member. I hope you will find this resource to be useful for you and your guests this upcoming season. We thank you for your continued support of SMU Athletics and are excited about the season ahead. Pony Up! Sincerely, Rick Hart Director of Athletics

4 Dear Mustang Fans, We are thrilled to be joining you all this upcoming season as SMU Basketball takes the court in November. The Colonnade Group staff is excited to enhance your game day experience this year and strive for excellence each season as we manage the premium seating areas of Moody Coliseum. Our staff has been working diligently to elevate your game day experience. We want your time in the club area to be an ideal place for you, your family and your valued guests. We realize that everyone s game day needs and expectations are different; therefore we pride ourselves on our staff s attentiveness to your needs, and are always seeking opportunities to make each game day experience better than the last. We have much to look forward to this season and encourage you to use this Club Services & Policy Guide to answer any questions that you may have concerning club policies or the premium services available to you. Please reach out to Lauren in our SMU Athletics Hospitality office at any time for assistance. Thank you for allowing us to serve you! Pony Up! Sincerely, Roy W. Robertson, Jr. President and CEO

5 CONTACTS Lauren Middleton, Director 5800 Ownby Dr. (C) Dallas, TX (O) ROBERTSON ROAD BIRMINGHAM, AL Robbie Robertson, President Robyn Felton, VP of Premium Seating Jill Bender, Area Director The SMU Athletics Hospitality office is managed by Colonnade Group. For assistance regarding your club membership, please contact Lauren in the SMUAH office. To tell us how we re doing, contact any of the Colonnade team members above. Director s Office Mustang Club Ticket Office Rick Hart Director of Athletics Kurt Pottkotter Sr. Assoc. A.D./Development Matthew Peters Assistant A.D./Development Director of Mustang Club Kristin Fant Manager/Operations Danika Rortvedt Operations Coordinator

6 AMENITIES & SERVICES Club ticket holders will have access to the following amenities, features and services: Complimentary pre-game meal Bar access Televisions Chair-back seating with a great view of the action Seated dining and lounge seating in the club Post-game club access Will Call is located at the main ticket windows on the west side of Moody Coliseum, and opens 90 minutes before tip-off. You may leave tickets there for guests to pick-up with an ID on gameday. If tickets are lost or if you are unable to issue your guests the original ticket, the Ticket Office is happy to reprint the tickets for your guests to pick up at Will Call (and the original tickets will be voided). The SMU Athletics Hospitality Team is dedicated to meeting the needs of the premium seating guests. The staff is equipped to respond to the special needs of each guest in the premium areas. A welcome party will be stationed at all entrances greeting guests, checking proper tickets and access credentials, and acting as a liaison to the Hospitality Director. Please become acquainted with our SMUAH team, as they are there to serve you and your guests. Custodial/Maintenance staffs will be onsite on gameday to assist when needed. If a need for either service arises, please notify any staff member. ADA Provisions Each club is wheelchair accessible & equipped with appropriate accessories in the restrooms. First Aid First aid teams are located throughout Moody Coliseum. For first aid assistance, notify any staff member.

7 ENTRY PROCEDURES All guests entering Moody Coliseum, regardless of age, must have a valid game ticket or credential to gain admission. All guests wishing to enter a club area must have a valid club ticket or wristband for that particular club. Club tickets are non-transferrable. All club guests must receive a wristband upon entry. Once a club ticket has been validated, it may not be used by a different individual for entry. If for whatever reason you are unable to issue your guests the hardcopy ticket in advance of gameday, the Ticket Office is happy to reprint tickets for guests to pick up at Will Call (and the original tickets will be voided). Doors at Moody Coliseum open 1 ½ hours prior to tipoff. Club ticket holders may enter at any ticketed entry. Fans entering Moody Coliseum are subject to bag checks and wanding before entering the arena. Uniformed security and police officers are stationed throughout the coliseum. The following items are prohibited from entering Moody Coliseum: Purses Coolers Briefcases Backpacks Computer and Camera Bags Cinch Bags Diaper Bags Fanny Packs Luggage of any kind Umbrellas* Laser pointers Noise makers Footballs or throwing objects Radios (except pocket size with headsets) Animals (except those assisting disabled guests) Seat cushions with zippers/pockets/ compartments Outside food or drink (1 sealed bottle of water permitted) Firearms, weapons, or knives of any kind All bags must be clear plastic, vinyl or PVC and may not exceed 12 x 6 x 12 inches. Small clutch bags, approximately the size of a hand, are allowed. See infographic on the next page. Bags that do not meet these specifications will be prohibited.

8 CLEAR BAG POLICY

9 POLICIES & GUIDELINES Access The Miller Champions Club and the Hall of Fame club open 90 minutes prior to tip-off. The Miller Champions Club closes at tip-off, re-opens for halftime, closes at the end of halftime, and re-opens for 1 hour post-game. The Hall of Fame club closes at the end of the game, at which time patrons may visit the Miller Champions Club for the post-game period. No Re-Entry Moody Coliseum has a no re-entry policy. Any exceptions will be handled on a case by case basis. Smoking Smoking is not permitted inside of Moody Coliseum. Alcoholic Beverages Beverages may be taken out of the club area and into the concourse and/or arena seats. Please note the following procedures for the club bar: Beer will be poured in a provided cup Wine is served as a 6oz pour; doubles are allowed Limit of 2 drinks per person at a time Hall of Fame bar closes with 5 minutes remaining in the 2 nd half Miller Champions Club bar closes 2 minutes before tip-off, reopens for halftime, and reopens again at the end of the game for 30 minutes Behavior SMU promotes good sportsmanship and a safe environment for all fans. In order to keep SMU basketball games enjoyable, we ask that you and your guests respect others at all times, and ensure that all activities conducted in the clubs are done so in a courteous manner as to not interfere with the enjoyment of others. Parents should accompany children at all times. Unacceptable behaviors such as running, ball-throwing, and other horse-play are not permitted. If a ticket holder s conduct endangers or disrupts players, coaches, officials or fans, the SMU Athletic Department reserves the right to remove the ticket holder from the premises. If you see or become aware of any activity that is unusual, suspicious, or causes you concern, please report that activity to the nearest uniformed officer or security personnel.

10 CATERING SMU Catering will be the caterer for the Moody Coliseum Clubs. Beverages Tea, water and coffee stations are available for self-service. Alcoholic beverages are available for purchase. Coca-Cola products are available for purchase at the concourse concession stands. Gameday Buffet SMU Catering will prepare a complimentary pre-game buffet which will begin at an hour and a half prior to tip-off. Light snacks will be provided at halftime. Menus for each game will be ed prior to each home game to the address on file for each club member. Alcohol - SMU Catering is dedicated to providing an atmosphere that promotes enjoyment and safety for all our guests. To maintain compliance with rules and regulations set forth in the City of University Park and State of Texas, the following guidelines must be adhered to: - SMU Catering is the only licensed permit holder authorized to possess, sell, deliver, or serve any alcoholic beverages at Moody Coliseum. - Alcoholic and non-alcoholic beverages may only be obtained from SMU Catering and may not be brought in to the premises. - It is unlawful to serve alcoholic beverages to minors (those under the age of 21) or an intoxicated person. - SMU Staffing reserves the right to check for proper identification and refuse or terminate alcohol service at any time. Bar Procedures - Beer will be poured in a provided cup - Wine is served as a 6oz pour; doubles are allowed - Limit of 2 drinks per person at a time - Cash and credit card are the only forms of payment accepted.

11 EMERGENCIES Dial in an emergency requiring a police, fire or medical response. This can be done from your personal device. State the emergency, your name, the location at which assistance is needed, and remain on the line in case additional information is required. Please DO NOT call the emergency number for problems not requiring a police, fire or medical response. All other problems should be reported to SMU Athletics Hospitality staff. Emergency or Weather Evacuation Upon arriving in the premium area, please identify the nearest emergency exit, and point it out to your guests. Your cooperation and assistance are major factors in our security and emergency/weather procedures. In the unlikely event of an emergency or severe weather condition, please follow these procedures: - Remain calm at all times. - Listen to and follow all instructions that will be provided to you promptly over the public address system (PA) and/or by a staff member. - Assist each other and exit in a controlled and calm manner as instructed. All persons are required to evacuate any facility where a fire alarm is activated as promptly as possible via the nearest available exit. If an evacuation is occurring, immediately escort your guests in a calm and orderly manner to the nearest exit. Please be certain all members of your party are accounted for. Fire The premium seating areas have automatic fire detection and alarm systems, and are equipped with automatic sprinklers. Should a fire occur, immediately: - Dial and report the fire - Evacuate the area and proceed to the exit; remaining in the corridor outside the club area will delay emergency responders. There are fire extinguishers located throughout each club. For small fires, if it is safe for you to do so, attempt to extinguish the fire. DO NOT place yourself or your guests in jeopardy. If you have reservations, simply leave and activate the alarm. DO NOT ATTEMPT TO FIGHT A LARGE FIRE YOURSELF. Medical Emergency medical services are provided on-site during home games. Licensed practitioners are on duty throughout the game at the Moody Coliseum First Aid Center located between Moody Coliseum and Crum Basketball Center. Additionally, paramedics and stretcher teams are on duty throughout the coliseum and can quickly respond to the all premium areas. Should a medical emergency occur, immediately: - Dial and report the situation. - Tell the call taker the gender and age of the patient and whether he/she is conscious, alert and breathing without difficulty. It is our policy that a guest involved with an emergency or illness always meets with our first aid team to ensure proper reporting and the continued safety for all of our SMU family

12 COLISEUM DIAGRAM

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