The MEF Academy brings into

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2 TRAINING DIRECTORY 2016 The Malaysian Employers Federation is the central organisation of employers in the private sector in Malaysia. It is recognised nationally and internationally as the most representative organisation of employers in Malaysia. It is established to promote and safeguard the rights and interest of employers. It provides a forum for consultation and discussion among members on matters of common interests, and seeks for adoption of sound principles and practices of personnel and industrial relations through information, advice, training and other activities. EF Academy brings into reality the Malaysian Employers Federation s (MEF) vision of being the pioneer institution to merge the tripartite requirements of the employer/employment market, the INTRODUCTION The MEF Academy s vision statement: To be the leading edge of business and management training and education, that meets the requirements of the industry. The MEF Academy s mission statement: By developing and delivering leading edge business and management training & education, recognised by the industry. The MEF Academy brings into INTRO education industry as well as the individual/human resource development needs. MEF Academy proudly presents a comprehensive range of corporate training programs for MEF members, non-members and the general public. All programs are offered as public programs and customized in-house programs. PSMB APPOINTED 2011 SMETAP INCENTIVE TRAINING PROVIDER MEF Academy has also developed industry focused Executive courses, including Executive Degree & Masters, Certificate & Diploma courses and continuous professional education to provide opportunity for working personnel to obtain academic and professional qualifications. Please contact MEF Academy ( ) for further information. PSMB AWARD 2002 & 2003 CERTIFICATION OF APPRECIATION FOR MOST ACTIVE TRAINING PROVIDER PSMB APPOINTED 2011 CERTIFICATE OF APPRECIATION FOR 1 MALAYSIA TRAINING PROVIDER

3 CONTENTS INTRODUCTION 1 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY PETALING JAYA 3 PUBLIC TRAINING CALENDAR 2016 REGIONAL OFFICE 14 IN COMPACT DISK (CD) Training Program Administration Public Program Registration Form CONTENTS In-house Training Request Form MEF Academy Location Map Training Program Schedule Training Program Outlines

4 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY PETALING JAYA Programme Title Scheme Days INDUSTRIAL RELATIONS ULL Understanding Labour Laws SBL EAR Employment Act 1955 & Regulations SBL MAK Memahami Akta Kerja 1955 SBL IRA Industrial Relations Act 1967 SBL CB Collective Bargaining SBL DP Disciplinary Procedures SBL TMMD Tatacara Menangani Masalah Disiplin SBL HMA Handling Misconduct of Absenteeism SBL TE Termination of Employment SBL ELFN Employment Laws For Non-HR Managers SBL CME Criminal Misconduct in Employment SBL WCE Writing A Contract of Employment - Essential Features And Avoiding Pitfalls SBL ER Employment Relationship SBL PIP Performance Improvement Plan SBL Training Directory

5 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY PETALING JAYA Programme Title Scheme Days HUMAN RESOURCE MANAGEMENT & DEVELOPMENT Training & HR Development TI Training Impact What Next? SBL NTU New Trainer Upskilling SBL TNA Peak Performance Through Effective Training Needs Analysis SBL MOJT Developing Skills Trainers at the Workplace OJT Perspective SBL TTT1 Training Techniques for Trainers SBL Outsourcing - Trends and New Standards BTNS Impact, Accountability and Responsibility - Transfer of Resources and Processes with SBL case study on outsourcing on HRM Performance Management EPA Effective Performance Appraisals SBL PCC Power of Coaching & Counselling for Performance SBL HEG Handling Employees Grievances & Discipline Through Coaching and Counselling SBL Management & Supervisory Skills AMT Advanced Management Training SBL BMT Basic Management Training SBL TPM The Professional Manager SBL SSNW Supervisory Skills For The New Workforce SBL PEPB Penyelia Efektif, Pekerja Berjaya SBL DSM Developing Supervisors Into Managers - A Transition Workshop SBL

6 Programme Title Scheme Days Customer Service CSSS Customer Service Super Stars! SBL FIC Frontliner s Impact on Customers! SBL WDC Winning Difficult Customers SBL Communication & Interpersonal Skills MYBE Mind Your Business English SBL BWMS Business Writing Made Simple! SBL PYPS Projecting Your Presentation Skills SBL CEQ Communication & Emotional Intelligence SBL OPSS Overcome Public Speaking Stress SBL BTSS Business Telephone For Superior Service SBL PCIS Impact of Positive Interpersonal & Communication Skills at the Workplace SBL CSDW Communication Skills For Diverse Workforce SBL EETQ Etiquette SBL Motivation & Attitude HTBE You Can Do It!- How To Be Effective at Work SBL PWA Positive Attitude At Your Workplace SBL PWC Positive Work Culture SBL SKP Sikap Kerja Positif SBL HTBW How To Be a Winner, Not a Whiner SBL Training Directory

7 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY PETALING JAYA Programme Title Scheme Days ORGANISATIONAL CHANGE MANAGEMENT LC Leading Change within Your Team SBL OC Organisational Change What Can I Do? SBL GCM Guide To Change Management SBL HR SKILLS & ADMINISTRATION ECSOS Excellent Clerical Skills for Organisation Success SBL KKOB Keberkesanan Kerani, Organisasi Berjaya SBL FHRP Fundamentals for HR Practitioners SBL KE Kecerdasan Emosi SBL JAE Job Analysis & Job Evaluation - Tools & Techniques Applications for HR Professionals SBL RECRUITMENT, SUCCESSION & COMPETENCY SERIES BBIS Behavioural Based Interviewing Skills SBL BIAS Behavioural Interview Assessment Using The Star Methodology SBL CMP Introduction To Competency Mapping SBL CBHR Competency Based Human Resource Management SBL CTNA Competency Based Training Needs Analysis SBL LEADERSHIP & TEAM MANAGEMENT MYTD Manage Your Team Dynamics! SBL LS Leadership Styles: Creating Impact On Business Performance SBL LM Gear Up to Leadership in Management SBL C Convert Conflicts & Complexities To Change Dynamics SBL EQFL Emotional Intelligence For Leaders SBL LSFS Leadership Skills For Supervisors SBL

8 Programme Title Scheme Days OCCUPATIONAL SAFETY & HEALTH (OSH) OSH 01 Accident Investigation SBL OSH 02 Formation of an Effective Safety & Health Committee SBL OSH 03 OSH Act 1994 SBL OSH 04 OSH at the Workplace SBL OSH 05 OSH Management System for Executives (OSHMS) SBL OSH 06 OSH Performance for Small-Medium Enterprises SBL OSH 07 Understanding & Implementing OSH Act 1994 and Its Regulations SBL OSH 08 Understanding and Implementing Notification of Accident, Dangerous Occurrence, Occupational Poisoning and Occupational Disease Regulations 2004 (NADOPOD) SBL OSH 09 Behavioural Based Safety (BBS) SBL OSH 10 Job Safety Analysis (JSA) SBL OSH 11 Occupational Safety and Health in the Office SBL OSH 12 Fire and Emergency Response Plan SBL OSH 13 Hazard Identification, Risk Assessment And Risk Control (HIRARC) SBL OSH 14 Chemical Safety: Managing Chemical Hazard At The Workplace SBL Training Directory

9 Programme Title PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY PETALING JAYA The following courses are available for in-house/ in-company training: MEF Member (RM) Public Fee In-Company (RM) BAS/01 Problem Solving Techniques SBL 2 7,000 7,500 FNF Finance For Non Finance Managers SBL 2 7,000 7,500 GE/01 Effective 5S for Good housekeeping, Safety & Workplace Improvements SBL 2 7,000 7,500 GE/02 Basics of Effective 5S SBL 1 4,000 4,300 GE/04 Kaizen and Practical Implementation SBL 2 7,000 7,500 GE/05 The 7 QC Tools SBL 2 7,000 7,500 AC/07 Six Sigma-Improvement Program SBL 2 7,000 7,500 AC /09 Manufacturing Strategies: Cost Reduction Without People Reduction SBL 2 7,000 7,500 AC /10 Crisis Prevention Analysis SBL 2 7,000 7,500 AC /11 Failure Mode and Effect Analysis SBL 2 7,000 7,500 AC /12 Toyota Production System SBL 2 7,000 7,500 AC /13 Kanban Management System SBL 2 7,000 7,500 AC /14 Lean Organization (or Manufacturing) for Optimum Efficiency SBL 2 7,000 7,500 AC /15 Work Measurement Techniques SBL 2 7,000 7,500 AC /16 Poka Yoke (Mistake Proofing) SBL 2 7,000 7,500 AC /17 Supply Chain Management SBL 2 7,000 7,500 AC /20 Essential Steps Towards Production Planning, Scheduling and Control SBL 2 7,000 7,500 AC /21 Project Management Tools and Techniques SBL 2 7,000 7,500 AC /22 Productivity Improvement Techniques SBL 2 7,000 7,500 AC /23 Strategic Procurement & Inventory Management SBL 2 7,000 7,500 AC /24 The New TPM - Total Productive Manufacturing SBL 2 7,000 7,500 AC /25 Value Stream Mapping SBL 1 4,000 4,300 Scheme Days

10 Programme Title Scheme Days INFORMATION & COMMUNICATION TECHNOLOGY Microsoft Office 2007 Courses ICT 01 Microsoft Excel 2007 (Fundamental & Intermediate) SBL ICT 02 Microsoft Excel 2007 (Advanced) SBL ICT 03 Microsoft Word 2007 (Fundamental & Intermediate) SBL ICT 04 Microsoft Word 2007 (Advanced) SBL ICT 05 Microsoft PowerPoint 2007 (Fundamental & Intermediate) SBL ICT 06 Microsoft PowerPoint 2007 (Advanced) SBL ICT 07 Microsoft Access 2007 (Fundamental & Intermediate) SBL ICT 08 Microsoft Access 2007 (Advanced) SBL ICT 09 Microsoft Project 2007 (Fundamental & Intermediate) SBL ICT 10 Microsoft Outlook 2007 (Fundamental & Intermediate) SBL * * * * * * ICT 11 Microsoft Web Expression SBL * * * * * * Training Directory

11 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY PETALING JAYA Programme Title Scheme Days Microsoft Office 2010 Courses ICT 12 Microsoft Office 2010 upgrade SBL * * * * * * ICT 13 Microsoft Excel 2010 (Fundamental & Intermediate) SBL ICT 14 Microsoft Excel 2010 (Advanced) SBL ICT 15 Microsoft Word 2010 (Fundamental & Intermediate) SBL ICT 16 Microsoft Word 2010 (Advanced) SBL ICT 17 Microsoft PowerPoint 2010 (Fundamental & Intermediate) SBL ICT 18 Microsoft PowerPoint 2010 (Advanced) SBL ICT 19 Microsoft Access 2010 (Fundamental & Intermediate) SBL ICT 20 Microsoft Access 2010 (Advanced) SBL ICT 21 Microsoft Project 2010 (Fundamental & Intermediate) SBL ICT 22 Microsoft Visio 2010 SBL * * 2 * 3 * ICT 23 Microsoft Publisher 2010 SBL ICT 24 Microsoft Outlook 2010 (Fundamental & Intermediate) SBL * * * * * *

12 Programme Title Scheme Days MICROSOFT OFFICE 2013 COURSES ICT 25 Microsoft Office 2013 Upgrade SBL * * * * * * ICT 26 Microsoft Excel 2013 (Fundamental & Intermediate) SBL ICT 27 Microsoft Excel 2013 (Advanced) SBL ICT 28 Microsoft PowerPoint 2013 (Fundamental & Intermediate) SBL ICT 29 Microsoft PowerPoint 2013 (Advanced) SBL ICT 30 Microsoft Word 2013 (Fundamental & Intermediate) SBL ICT 31 Microsoft Word 2013 (Advanced) SBL ICT 32 Microsoft Access 2013 (Fundamental & Intermediate) SBL ICT 33 Microsoft Access 2013 (Advanced) SBL ICT 34 Microsoft Project 2013 (Fundamental & Intermediate) SBL Training Directory

13 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY PETALING JAYA Programme Title Scheme Days Microsoft Excel High End Training ICT 35 Tasks Automation with Microsoft Excel 2003/2007/ 2010/2013 Macro / VBA (Fundamental & Intermediate) SBL ICT 36 What If Analysis with Microsoft Excel 2003/2007/2010/2013 SBL ICT 37 Microsoft Excel Functions & Formulas SBL /2007/2010/ ICT 38 Tasks Automation with Microsoft Excel 2007/2010/2013 Macro / VBA (Advanced) SBL ICT 39 Data Management with Pivot Table using (Sat) 2(Sat) 9 1 SBL Microsoft Excel 2007/2010/ (Sat) 27(Sat) (Sat) 18(Sat) ICT 40 Microsoft Excel 2007/2010/2013 Interactive Charts SBL ICT 41 Data Analysis with Integrity Control using Microsoft Excel 2007/2010/2013 SBL ICT 42 Unleash the Power of Microsoft Excel 2007/2010/2013 Lookup Functions SBL ICT 43 Interactive Visual Reporting and Analysis with Microsoft Excel 2007/2010/2013 SBL ICT 44 Mastering Microsoft Excel Array Formulas 2007/2010/2013 SBL ICT 45 Human Resource Applications with Microsoft Excel SBL ICT 46 PowerPivot : Powerful Data Analysis and Data Modeling in Microsoft Excel 2010/2013 SBL

14 Programme Title PROFESSIONAL & ACADEMIC COURSES COMMENCING DATES CERTIFICATE IN INDUSTRIAL RELATIONS COMMENCING IN MARCH 2016 The MEF Academy Certificate in Industrial Relations is designed to provide basic and practical knowledge & skills for all levels of employees, including industrial relations personnel, human resources personnel, operational supervisors & managers requiring a wide understanding of the industrial relations and labour laws in managing human resources. CERTIFICATE IN OCCUPATIONAL SAFETY & HEALTH MANAGEMENT COMMENCING IN APRIL 2016 The MEF Academy Certificate Program in Occupational Safety and Health (OSH) Management is designed to provide practical knowledge and skills for individuals currently employed in the occupational safety and health or Human Resources function and who are considering entering the OSH field. CERTIFICATE IN HUMAN RESOURCE MANAGEMENT COMMENCING IN MAY 2016 The MEF Academy Certificate Program in Human Resources Management is designed to provide practical knowledge and skills for individuals currently employed in the human resources and administration function and who are considering entering the Human Resources field. EXECUTIVE DIPLOMA IN HUMAN RESOURCE MANAGEMENT & DEVELOPMENT COMMENCING IN AUGUST 2016 MEF Academy Executive Diploma in Human Resources Management & Development is designed to provide comprehensive approach for personnel working in/entering into Human Resources field. The course covers the macro understanding of human resource (HR) planning and implementation of effective HR management initiatives, with crucial elements of industrial relations, occupational safety and strategic integrated HRM. This uniquely developed course also incorporates concepts of organisational development and the international aspects of labour management, in collaboration with the International Labour Organization (ILO). This is a highly distinctive course, conducted by human resource practitioners, specialist, legal consultants, and representative from the ILO. EXECUTIVE DIPLOMA IN INDUSTRIAL RELATIONS COMMENCING IN SEPTEMBER 2016 MEF Academy Executive Diploma in Industrial Relations is the only comprehensive industrial relations course in collaboration with and endorsed by the International Labour Organization (ILO). It is designed as an in-depth advanced course targeted at Human Resource practitioners and specialist Industrial Relations/Labour Laws personnel. This is a highly acclaimed and private sector recognized course, conducted by industrial relations practitioners, lawyers, human resource specialist, academicians and representatives from the ILO. The syllabus covers an excellent blend of theory and practical knowledge covering the entire scope of industrial relations & labour laws in Malaysia and its application within the human resource management framework. EXECUTIVE DEGREE IN HUMAN RESOURCE MANAGEMENT & INDUSTRIAL RELATIONS COMMENCING IN AUGUST 2016 The MEF Academy-Open University Malaysia Executive Degree in Human Resource Management & Industrial Relations (HRM&IR) is designed as a comprehensive course, with strong foundations in the field of human resource management strategies and practices as well as an in-depth coverage of Malaysian industrial relations and labour laws, with a globalized perspective from the Interational Labour Organization (ILO). This Executive Degree in HRM&IR course, a collaboration with Open University Malaysia (Institute of Professional Development), provides the recognition and certification that will be critical to HR Professionals in the context of a globalised Human Resource Management framework. PROFESSIONAL CERTIFICATE COURSES CAN BE CONDUCTED IN-HOUSE AND Training Directory

15 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY REGIONAL Programme Title Scheme Days INDUSTRIAL RELATIONS MAK Memahami Akta Kerja 1955 SBL DP Disciplinary Procedures SBL EAR Employment Act 1955 & Regulations SBL IRA Industrial Relations Act 1967 SBL TE Termination of Employment SBL ELFN Employment Laws For Non - HR Managers SBL HUMAN RESOURCE MANAGEMENT & DEVELOPMENT TRAINING & HR DEVELOPMENT MOJT Developing Skills Trainers at the Workplace OJT Perspective SBL TNA Peak Performance Through Effective Training Needs Analysis SBL TTT1 Training Techniques for Trainers SBL MANAGEMENT & SUPERVISORY SKILLS SSNW Supervisory Skills For The New Workforce SBL PE Penyelia Efektif, Pekerja Berjaya SBL BMT Basic Management Training SBL

16 Programme Title Scheme Days CUSTOMER SERVICE CSSS Customer Service Super Stars! SBL COMMUNICATION & INTERPERSONAL SKILLS PCIS Impact of Positive Interpersonal & Communication Skills at the Workplace SBL HTBW How To Be A Winner, Not A Whiner SBL HR SKILLS & ADMINISTRATION FHRP Fundamentals For HR Practitioners SBL ECSOS Excellent Clerical Skills for Organisation Success SBL RECRUITMENT, SUCCESSION & COMPETENCY SERIES BBIS Behavioural Based Interviewing Skills SBL BIAS Behavioural Interviewing Assessment Using The Star Methodology (STAR) SBL CBHR Competency Based Human Resource Management SBL LEADERSHIP & TEAM MANAGEMENT LSFS Leadership Skills For Supervisors SBL LM Gear Up to Leadership In Management SBL LS Leadership Styles: Creating Impact on Business Performance SBL Training Directory

17 PUBLIC TRAINING CALENDAR 2016 MEF ACADEMY REGIONAL Programme Title Scheme Days Less (Rm) OCCUPATIONAL SAFETY & HEALTH (OSH) OSH 06 OSH Performance for Small-Medium Enterprises SBL OSH 11 Occupational Safety and Health in the Office SBL OSH 12 Fire and Emergency Response Plan SBL OSH 14 Chemical Safety: Managing Chemical Hazard At The Workplace SBL For more information, please contact: MEF ACADEMY SDN BHD 3A06-3A07, BLOCK A, PUSAT DAGANGAN PHILEO DAMANSARA II NO. 15, JALAN 16/11, OFF JALAN DAMANSARA PETALING JAYA, SELANGOR D.E Tel : Fax: Homepage: Attn: Pn Zana (roszanariah@mef.org.my) Pn Aspa (aspa@mef.org.my) Pn Nazlina (nazlina@mef.org.my) Ms Kenix Kong (kenix@mef.org.my) Legend: Southern Region-Johor Bahru Northern Region - Pulau Pinang East-Coast Region - Kuantan Perak Region - Ipoh

18 PUBLIC COURSE REGISTRATION FORM TO MEF ACADEMY SDN BHD P.O Box 11026, Kuala Lumpur Attn: Cik Zana / Cik Eina roszanariah@mef.org.my; nazlina@mef.org.my Tel: ext 137/144 Fax: C/O MALAYSIAN EMPLOYERS FEDERATION Unit 22-03A, Level 22, Menara MSC Cyberport, No 5, Jalan Bukit Meldrum, Johor Bahru, Johor. Tel: (D) Fax: mefjb@mef.org.my Attn: Cik Liza C/O MALAYSIAN EMPLOYERS FEDERATION A-1-3, 1st Floor, Wisma MFCB, No. 1, Persiaran Greentown 2, Greentown Business Centre, Ipoh, Perak. Tel: / Fax: mefip@mef.org.my Attn: Ms Manjit Kaur C/O MALAYSIAN EMPLOYERS FEDERATION C/O MALAYSIAN EMPLOYERS FEDERATION B-8 & B-10, 1st Floor, Jalan Haji Ahmad 3, No.379-D, Jalan Hajjah Rehmah, Jelutong, Penang. Sri Pahang Business Centre, Kuantan, Pahang. Tel: / (DL) Fax: Tel: Fax: mefpg@mef.org.my Attn: Cik Siti Hazwani mefktn@mef.org.my Attn: Cik Rohana We would like to enrol: Mr./Ms.: Full Name Designation & Tel. No.(Trainee) Course Date & Venue Company : Address : Tel. No : Fax. No. : Contact Person : Designation : Signature : Contact Person : Attached is our cheques no. : payable to : Malaysian Employers Federation (MEF members only) MEF Academy Sdn Bhd (non-members) Please tick where applicable and fax / send the registration form to the respective offices where the course is being held. For further information on the course please contact the nearest MEF oofices. MEF ACADEMY SDN BHD 3A06-3A07, BLOCK A, PUSAT DAGANGAN PHILEO DAMANSARA II NO. 15, JALAN 16/11, OFF JALAN DAMANSARA PETALING JAYA, SELANGOR D.E Tel : Fax:

19 For more information, please contact: MEF ACADEMY SDN BHD 3A06-3A07, BLOCK A, PUSAT DAGANGAN PHILEO DAMANSARA II NO. 15, JALAN 16/11, OFF JALAN DAMANSARA PETALING JAYA, SELANGOR D.E Tel : Fax: